Statement to 7.30 from Suncorp. 5/2/2019
Suncorp has taken a number of actions to better meet the needs of our customers and communities
following a natural disaster.
We have invested in additional support and communication for customers throughout the claims
process.
We have developed a new case management model that includes dedicated client managers for
customers who have experienced major loss.
We’ve also placed a greater focus on community engagement before and after an event, including,
where appropriate, hosting community engagement forums to meet with claimants face-to-face like
we did recently in the hail-affected suburb of Berowra.
Suncorp CEO Insurance Gary Dransfield