“CBP has received the allegations, is reviewing them, and requests
additional information from NBC News so we can conduct a thorough
review of the facts. Investigations are limited by a lack of information
such as names, dates, locations. However, all reports of misconduct
are coordinated with the DHS Office of Inspector General (OIG) for
independent review and assessment. Some allegations are retained by
the OIG for investigation while others are referred back to the Joint
Intake Center for assignment to the appropriate office for
investigation, fact-finding, or immediate management action. If
misconduct is substantiated, appropriate corrective action will be
initiated. CBP is fully committed to earning the public trust through
accountability and transparency within the law. To that end, CBP has
posted guidance on its website to allow the public to easily file a
complaint or provide feedback.” https://help.cbp.gov/app/home