Selective Service System National Headquarters Arlington, Virginia 22209-2461 March 4, 2019 Mr. Gregory Korte USA Today 7950 Jones Branch Drive McLean, VA 22108-0605 gkorte@usatoday.com Dear Mr. Korte, This is in response to your FOIA request dated February 28, 2019 and received in this of?ce on March 1, 2019 requesting, ?at! call center reports tracking inquiries orrequests for status infonnation letters.? The requested information is attached. If you consider this response to be a denial of your request, you may ?le an appeal. Your appeal must be received within 90 calendar days of the date of the initial denial letter by the Director of the Selective Service. Please address your appeal to the following of?ce: Director Selective Service System 1515 Wilson Blvd. Arlington. VA 22209 Thank you for your inquiry. If you have any further questions, please do not hesitate to contact the Of?ce of Public and Intergovernmental Affairs at the address above. Sincerely. WM Wadi A. Yakhour Chief FOIA Of?cer Attachments Wrap Up Codes Date Time Range UUZDIB 00:00:00 1231;2018 23:59:59 {Last Year} <52 Display Interaction detail: No Group Order: Wrap Up Code ??T0tal I - Total 0.99 - Outb00nd Outgound 0m ln6ound - Inb?ound? - - Intonation: Duration Duration Interactions Duration Duration Interactions Damion Dilution 3,601 12:03:53:41 00:04:52 0 00:00:00 00:00:00 3601 12:03:53:41 00:04:52 Compliance 12:519 2620:5521 00:03:05 0 00:00:00 00:00:00 12.519 2620:5521 00:03:05 En??emnh 14.903 42:1 5:01 :19 00:04:07 0 00:00:00 00:00:00 14.002 42:14:56:13 00:04:07 him-nation 21.052 41 :21 :20:44 00:02:52 0 00:00:00 00:00:00 21.047 41:21:17:22 00:02:52 No 2.191 1:07:49z32 00:00:52 0 00:00:00 00:00:00 2.191 1:07:49:32 00:00:52 NS 2.317 6:18:32:42 00:04:13 0 00:00:00 00:00:00 2.317 6:18:32:42 00:04:13 Right-?an 38,683 96:11:16:22 00:03:35 0 00:00:00 00:00:00 38.677 96:10:_58:26 00:03:35 511. 31.665 111:23:55:12 00:05:06 0 00:00:00 00:00:00 31.664 11123151 :00 00:05:06 an Date: Fndav,Match01.2019 11:55:23 Eenem Pigr n1 SIL Phone Call Distribution July13, 2015 - July 27. 2015 313mm em?iories that have no state aid requirement Citizenship Citizenship Fed. Fin. Aid Fed. Fin. Aid St. Fin. Aid 51. Fin. Aid WIA WIA Fed. Jobs ?Fed. Jobs St. Jobs St. Jobs Total Pct. Calls Pct. Calls Pot. Calls Pot. Cells Pot. Calls Pct. Calls Pot. Calls of Total AK 0.0% 1 25.0% 1 25.0% 0.0% 2 50.0% 0.0% 4 0.36% AL 1 10.0% 6 60.0% 0.0% 1 10.0% 2 20.0% 0.0% 10 0.90% AR 0.0% 2 100.0% 0.0% 0.0% 0.0% 0.0% 2 0.18% A8 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0 0.00% AZ 0.0% 17 70.8% 0.0% 5 20.8% 1 4.2% 1 4.2% 24 2.16% CA 69 33.3% 91 44.0% 2 1 20 9.7% 16 7.7% 9 4.3% 207 1 8.62% Foreign 1 33.3% 1 33.3% 0.0% 0.0% 1 33.3% 0.0% 3 0.27% CD 4 44.4% 5 55.6% 0.0% 0.0% 0.0% 0.0% 9 0.81 CT 2 15.4% 7 53.8% 0.0% 3 23.1% 1 7.7% 0.0% 13 1.17% DC 0.0% 5 83.3% 0.0% 1 16.7% 0.0% 0.0% 6 0.54% CE 0.0% 0.0% 0.0% 0.0% 2 100.0% 0.0% 2 0.18% FL 19 24.4% 41 52.6% 0.0% 2 2.6% 13 16.7% 3 3.8% 78 7.01% FM 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0' 0.00% GA 9 21.4% 19 45.2% 2 4.8% 6 14.3% 5 11.9% 1 2.4% 42 3.78% GU 0.0% 0.0% 0.0% 0.0% 1 100.0% 0.0% 1 0.09% HI 3 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3 0.27% IA 1 16.7% 5 83.3% 0.0% 0.0% 0.0% 0.0% 6 0.54% ID 0.0% 1 50.0% 1 50.0% 0.0% 0.0% 0.0% 2 0.18% IL 1 3.7% 13 48.1% 2 7.4% 6 22.2% 4 14.8% 1 3.7% 27 2.43% IN 3 23.1% 8 61.5% 1 7.7% 0.0% 1 7.7% 0.0% 13 1.17% KS 2 33.3% 3 50.0% 0.0% 1 16.7% 0.0% 0.0% 6 0.54% KY 4 26.7% 7 46.7% 0.0% 1 6.7% 3 20.0% 0.0% 15 1.35% LA 0.0% 7 77.8% 0.0% 0.0% 2 22.2% 0.0% 9 0.81% MA 13 32.5% 18 45.0% 1 2.5% 0.0% 8 20.0% 0.0% 40 3.60% 8 17.8% 30 66.7% 0.0% 2 4.4% 5 11.1% 0.0% 45 4.05% ME 1 12.5% 6 75.0% 0.0% 1 12.5% 0.0% 0.0% 8 0.72% Ml-l 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0 0.00% MI 7 17.1% 28 68.3% 1 2.4% 2 4.9% 3 7.3% 0.0% 41 3.69% MN 3 13.6% 15 68.2% 0.0% 2 9.1 2 9.1% 0.0% 22 1.98% 1 7.1 12 85.7% 0.0% 0.0% 1 7.1% 0.0% 14 1.26% MP 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0 0.00% MS 1 11.1% 7 77.8% 0.0% 0.0% 0.0% 1 11.1% 9 0.81% MT 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0 0.00% NC 5 11.9% 31 73.8% 0.0% 2 4.8% 3 7.1% 1 2.4% 42 3.78% ND 0.0% 2 100.0% 0.0% 0.0% 0.0% 0.0% 2 0.18% NE 0.0% 4 57.1% 0.0% 3 42.9% 0.0% 0.0% 7 0.63% NH 0.0% 1 50.0% 0.0% 0.0% 1 50.0% 0.0% 2 0.1 8% NJ 17 32.1% 25 47.2% 0.0% 4 7.5% 5 9.4% 2 3.8% 53 4.77% NM 2 66.7% 1 33.3% 0.0% 0.0% 0.0% 0.0% 3 0.27% NV 0.0% 15 93.8% 0.0% 0.0% 0.0% 1 6.3% 16 1.44% NY 24 30.0% 50 62.5% 0.0% 0.0% 4 5.0% 2 2.5% 80 7.19% 0H 1 5.9% 11 64.7% 0.0% 3 17.6% 2 11.8% 0.0% 17 1.53% OK 0.0% 3 37.5% 1 12.5% 4 50.0% 0.0% 0.0% 8 0.72% 0R 1 16.7% 4 66.7% 0.0% 0.0% 1 16.7% 0.0% 6 0.54% 3 9.1% 20 60.6% 1 3.0% 5 15.2% 4 12.1% 0.0% 33 2.97% PR 1 11.1% 7 77.8% 0.0% 0.0% 1 11.1% 0.0% 9 0.81% PW 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0 0.00% RI 0.0% 0.0% 0.0% 0.0% 1 100.0% 0.0% 1 0.09% .8C 1 14.3% 5 71.4% 1 14.3% 0.0% 0.0% 0.0% 7 0.63% SD 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0 0.00% 246' 29.7%, 0.0% 31.3% 0.0% 13.3%. 22.1%; 6' 40' 4 14 11 12. 621 St. Fin. Aid. 1.5% Fed. Jobs. 10.0% WIA, 7.3% 28.6% 54.1%. 2 57.1%- 43.3% 1 0.0% 0.0% 66.3% . 92.3% . 0.0% . 0.0% 55.3%. 17 Fed. Fin. Aid. 55.3% 0.0% 2.7% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.5% 3. 5; 1 2: 85 SIL CALL DISTRIBUTION 7-13-15 thru 7-27-15 St. Jobs. 2.9% Citizenship, 22.1% 14.3% 6.3% 14.3% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.6% 111 F80 HOHHIHI Inf? I ?all! 14.3%. 15.6%! 0.0% 100.0% 10.0%! 9 1 32' 42.9% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16 13? 2. 0. 2.9% 1,112 1.89% 6.65% 0.63%4 2.88% 0.00% 0.00% 1.44% 1.17% 0.18% 0.00% 100.00% AK AL AR AS Eqreign SIL Phone Cali Distribution September 19 - 23. 2016 Citizenship Citizenship Fed. Fin- Aid Fed. Fin. Aid St. Fin. Aid St. Fin. Aid WIA WIA Calls Pct. Pct. Calls Pct. Calls Pct. 0.0% 0.0% 0.0% 0.0% 0.0% 7 70.0% 1 10.0% 1 10.0% 2 50.0% 0.0% 1 25.0% 1 25.0% 0.0% 0.0% 0.0% 0.0% 2 18.2% 5 45.5% 1 9.1% 2 18.2% 35 28.2% 88 54.8% 2 1.8% 11 8.9% 0.0% 1 100.0% 0.0% 0.0% 2 18.2% 4 38.4% 0.0% 0.0% 0.0% 5 71.4% 1 14.3% 0.0% 0.0% 2 66.7% 0.0% 0.0% 0.0% 1 100.0% 0.0% 0.0% 9 27.3% 15 45.5% 0.0% 2 6.1% 0.0% 0.0% 0.0% 0.0% 4 17.4% 10 43.5% 1 4.3% 0.0% 0.0% 0.0% 0 0% 0.0% 0.0% 0.0% 0.0% 0.0% 1 25.0% 2 50.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3 11.1% 14 51.9% 1 3.7% 5 18.5% 0.0% 7 87.5% 0.0% 0.0% 0.0% 2 100.0% 0.0% 0.0% 0.0% 4 100.0% 0.0% 0.0% 0.0% 3 60.0% 1 20.0% 0.0% 4 18.2% 12 54.5% 0.0% 0.0% 8 28.1% 14 60.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14 82.4% 0.0% 1 5.9% 2 22.2% 4 44.4% 0.0% 0.0% 0.0% 2 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3 60.0% 0.0% 1 20.0% 0.0% 1 100.0% 0.0% 0.0% 4 18.2% 12 54.5% 0.0% 5 22.7% 0.0% 0.0% 0.0% 0.0% 0.0% 2 88.7% 0.0% 1 33.3% 0.0% 0.0% 0.0% 0.0% 5 18.7% 18 53.3% 0.0% 0.0% 0.0% 1 100.0% 0.0% 0.0% 1 33.3% 1 33.3% 0.0% 0.0% 15 27.8% 28 48.1% 0.0% 1 1.9% 4 33.3% 7 58.3% 0.0% 1 8.3% 0.0% 8 75.0% 0.0% 1 12.5% 1 25.0% 3 75.0% 0.0% 0.0% 3 10.3% 20 69.0% 0.0% 3 10.3% 1 10.0% 8 80.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1 50.0% 1 50.0% 0.0% 0.0% 1 20.0% 4 80.0% 0.0% 0.0% ?l UM 100.0% 10.0% 0.0% 0.0% 9.1% 6.5% 0.0% 45.5% 14.3% 0.0% 0.0% 16.2% 100.0% 34.6% 0.0% 0.0% 25.0% 0.0% 14.8% 12.5% 0.0% 0.0% 20.0% 22.7% 13.0% 0.0% 0.0% 11.8% 33-3% 0.0% 0.0% 20.0% 0.0% 4-5% 0.0% 0.0% 100.0% 23.3% 0.0% 33.3% 16.7% 0.0% 1 Pet. 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Fed. Jobe Fed. Jobs 81. Jobs 51. Jobs Total Pct. Calls Pct. of Total 0.31% 1.57% 0 63% 0.00% 1.73% 19.53% 0.16% 1.73% 1.10% 0.47% 0.16% 5.20% 0.16% 3.62% 0.00% 0.00% 0.63% 0.16% 4.25% 1.26% 0.31% 0.63% 0.79% 3.46% 3.62% 0.00% 0.00% 2.68% 1.42% 0.31 0.00% 0.79% 0.16% 3.46% 0.00% 0.47% 0.16% 4.72% 0.16% 0.47% 8.50% 1.89% 1.26% 0.63% 4.57% 1.57% 0.00% 0.31% 0.79% ALL 116 0.0% 0.0% 20.0% 12.5% 0.0% 0.0% 0.0% 6.7% 14.3% 0.0% 0.0% 18.3% 0.0% 70.0% 62.9% 62.5% 61.5% 100.0% 0.0% 11 73.3% 71.4% 100.0% 0.0% 367 57.8% ?01 0.0% 0.0% 1 10 0% 0.0% 0.0% 1 2.9% 0-0% 1 12.5% 2 15-4% 0.0% 0.0% 0.0% 0.0% 0.0% 1 6.7% 0.0% 0.0% 1 14.3% 0.0% 0.0% 0.0% 0.0% 13 2.0% 39 6.1% Sll. CALL DISTRIBUTION 9-19-16 thru 9-23-16 Jobs. 1.4% Fed. Jobs, 14.3% 6.1% 5L Fin. Aid, 2.0% ammhip, 18.3% Fed. Fin. Aid. 57.3% 0.0% 20.0% 14.3% 12.5% 23.1% 0.0% 0.0% 13.3% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.4% 0 0.00% 10 1.57% 35 5.51% 1.26% 13 2.05% 1 0.16% 0 0.00% 15 2.36% 7 1.10% 1 0.16% 0 0.00% 635 100.00% AK AL AR AS CA Foreign Phone Call Distribution March 6-10. 2017 Citizenship Citizenship Fed. Fin. Aid Fed. Fin. Aid St. Fin. Aid St. Fin. Aid WIA Calls 6 10 62 ADOCDND 20 15 24 Pet. 0.0% 0.0% 54.5% 0.0% 47.6% 41.1% 100.0% 33.3% 42.9% 60.0% 33.3% 41.7% 0.0% 28.0% 0.0% 0.0% 66.7% 0.0% 44.0% 14.3% 0.0% 40.0% 0.0% 47.1% 30.0% 0.0% 0.0% 15.8% 42.9% 22.2% 0.0% 33.3% 0.0% 32.0% 100.0% 0.0% 0.0% 36.6% 0.0% 14.3% 46.2% 0.0% 25.0% 0.0% 30.0% 21.4% 0.0% 0.0% 0.0% Calls 52 q-s-sAM .5 .-I. Pct. 100.0% 0.0% 45.5% 0.0% 33.3% 34.4% 0.0% 33.3% 28.6% 20.0% 33.3% 35.4% 0.0% 48.0% 100.0% 0.0% 33.3% 0.0% 20.0% 57.1% 100.0% 40.0% 0.0% 23.5% 30.0% 0.0% 0.0% 73.7% 28.6% 44.4% 0.0% 33.3% 0.0% 44.0% 0.0% 50.0% 100.0% 24.4% 0.0% 57.1% 28.8% 100.0% 75.0% 83.3% 33.3% 57.1% 0.0% 100.0% 63.3% Calls 0) MUN MN (?u-Ia 01?h Pct. 0.0% 60.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 100.0% 8.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 11.8% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.8% 0.0% 14.3% 5.8% 0.0% 0.0% 16.7% 20.0% 0.0% 0.0% 0.0% 0.0% Calls 10 .3 WIA Pct. 0.0% 0.0% 0.0% 0.0% 0.0% 6.6% 0.0% 16.7% 0.0% 0.0% 33.3% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.0% 14.3% 0.0% 0.0% 100.0% 0.0% 3.3% 0.0% 0.0% 10.5% 14.3% 33.3% 0.0% 33.3% 0.0% 12.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% Fed. Jobs Fed. Jobs St. Jobs St. Jobs Total Calls 0303 Pct. 0.0% 20.0% 0.0% 0.0% 14.3% 11.3% 0.0% 16.7% 28.6% 20.0% 0.0% 14.6% 0.0% 16.0% 0.0% 0.0% 0.0% 0.0% 6.0% 14.3% 0.0% 20.0% 0.0% 17.6% 30.0% 100.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 0.0% 12.0% 0.0% 50.0% 0.0% 22.0% 100.0% 14.3% 19.2% 0.0% 0.0% 0.0% 10.0% 21.4% 0.0% 0.0% 16.7% Calls Pct. 0.0% 1 20.0% 0.0% 0.0% 1 4.8% 4 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 1 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Calls Pct. of Total 0.28% 0.69% 1.53% 0.00% 2.91% 20.94% 1.39% 0.63% 1.94% 0.69% 0.42% 6.66% 0.42% 3.47% 0.14% 0.00% 0.42% 0.00% 3.47% 0.97% 0.14% 0.69% 0.14% 2.36% 4.16% 0.14% 0.00% 2.64% 0.97% 1.25% 0.00% 0.42% 0.00% 3.47% 0.14% 0.28% 0.14% 5.69% 0.14% 0.97% 7.21% 0.42% 0.55% 0.83% 4.16% 1.94% 0.00% 0.14% 0.83% ALL 257' 0.0% 17.6% 33.3% 0.0% 30.8% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 35.6% 0.0% 0.0% 7 41.2% 2 11.8% 25 49.0% 3 5.9% 0.0% 0.0% 7 53.8% 0.0% 0.0% 0.0% 1 100.0% 0.0% 2 33.3% 0.0% 2 50.0% 2 50.0% 2 100.0% 0.0% 0.0% 0.0% 274 38.0% 47 6.5% 0.0% 5.9% 2 3.9% 0.0% 0.0% 0.0% 0.0% 1 16.7% 0.0% 0.0% 0.0% 35 4.9% A SIL CALL DISTRIBUTION 3-5-18 thru 3-9-18 SLJobs. 1.4% Fed. Jobs. 13.6% WIA. 4.9% St. Fin. Aid. 5.5% Fed. Nd. 38.0% Citizenship, 35.6% 0.0% 17.6% 7.8% 0.0% 15.4% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 13.6% 10 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.4% 17 51 13 ON-Lm-io 721 0.00% 2.36% 7.07% 0.00% 1.80% 0.00% 0.14% 0.83% 0.55% 0.28% 0.00% 100.00% AK AL AR AS CA Foreign Citizenship Citizenship Fed. Fin. Aid Fed. Fin. Aid St. Fin. Aid St. Fin. Aid WIA Calls Pct. Calls 320.: wan?I Pct. 0.0% 22.2% 0.0% 0.0% 42.9% 22.1% 0.0% 33.3% 20.0% 0.0% 0.0% 17.2% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 28.6% 0.0% 0.0% 16.7% 0.0% 30.8% 18.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 25.6% 0.0% 16.7% 32.0% 12.5% 20.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% ?dd dd #0369 13 2 Pct. 50.0% 11.1% 66.7% 0.0% 42.9% 54.5% 0.0% 66.7% 40.0% 66.7% 0.0% 55.2% 0 0% 33.5% 0.0% 0.0% 66.7% 100.0% 28.6% 54.5% 100.0% 83.3% 50.0% 42.3% 55.6% 100.0% 0.0% 75.0% 60.0% 80.0% 0.0% 100.0% 100.0% 50.0% 0.0% 0.0% 0.0% 33.3% 0.0% 50.0% 42.0% 56.3% 40.0% 100.0% 74.2% 45.5% 0.0% 100.0% 50.0% SIL Phone Call Distribution September 11-15. 2017 0.0% 1 11.1% 0.0% 0.0% 0.0% 2 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 1 3.4% 0.0% 1 7.7% 0.0% 0.0% 0.0% 0.0% 1 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3 7.7% 0.0% 0.0% 1 2.0% 1 6.3% 0.0% 0.0% 0.0% 3 27.3% 0.0% 0.0% 1 16.7% WIA Pct. 0.0% 22.2% 0.0% 0.0% 0.0% 5.2% 0.0% 0.0% 20.0% 0.0% 0.0% 3.4% 0.0% 23.1% 0.0% 0.0% 0.0% 0.0% 35.7% 18.2% 0.0% 0.0% 0.0% 3.8% 3.7% 0.0% 0.0% 8.3% 10.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 12.8% 0.0% 0.0% 4.0% 12.5% 0.0% 0.0% 9.7% 27.3% 0.0% 0.0% 0.0% dud de-??lm?l?IUU A 50.0% 33.3% 33.3% 0.0% 14.3% 14.9% 0.0% 0.0% 13.3% 16.7% 0.0% 17.2% 0.0% 23.1% 0.0% 100.0% 33.3% 0.0% 0 0% 27.3% 0.0% 0.0% 50.0% 23.1% 22.2% 0.0% 0.0% 8.3% 30.0% 0.0% 0.0% 0 0% 0.0% 16.7% 100.0% 100.0% 100.0% 15.4% 100.0% 33.3% 16.0% 12.5% 20.0% 0.0% 12.9% 0.0% 0.0% 0.0% 33.3% Pct. 0.0% 0.0% 0.0% 0.0% 0.0% 3 1.9% 0.0% 0.0% 1 6.7% 16.7% 0.0% 1 3.4% 0.0% 0.0% 0 0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0 0% 0.0% 0.0% 0.0% 0.0% 0.0% 1 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2 5.1% 0.0% 0.0% 2 4.0% 0.0% 1 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Fed. Jobs Fed. Jobs St. Jobs SI. Jobs Total Pot. Calls q?L ENDUIDN a?b ?l?b nun-I d?l MN a?l AIDA?hme-hom 401.5 ?9.0105th @2033 Pot. of Total 0.29% 1.30% 0.43% 0.00% 1.01% 22.22% 0.00% 0.43% 2.16% 0.37% 0.00% 4.18% 0.00% 1.88% 0.00% 0.14% 0.43% 0.14%! 2.02% 1.59% 0.14% 0.37% 0.29% 3.75% 3.90% 0.14% 0.00% 1.73% 1.44% 0.72% 0.00% 0.58% 0.29% 2.50% 0.43% 0.14% 0.14% 5.63% 0.14% 1.73% 7.22% 2.31% 0.72% 0.53% 4.47% 1.59% 0.00% 0.14% 0.87% (DMD) 129 0.0% 0.0% 26.7% 66.7% 20.0% 0.0% 0.0% 18.5% 11.1% 0.0% 0.0% 18.6% 1 100.0% 0.0% 0.0% 3 42.9% 1 14.3% 1 14.3% 37 61.7% 1 1.7% 2 3.3% 0.0% 0.0% 0.0% 7 46.7% 0.0% 0.0% 1 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 13 48.1% 0.0% 0.0% 6 66.7% 0.0% 1 11.1% 0.0% 0.0% 1 100.0% 0.0% 0.0% 2 66.7% 360 51 1 6 2.6% 53 7.6% ?19 120 SIL CALL DISTRIBUTION 9-11-17 thru 9-1547 51.1013, 1.9% Citizenship, 13.5% 17.3% WIA, 7.6% St. Fin. Aid, 2.6% Aid. 51.9% 0.0% 28.6% 5.0% 33.3% 33.3% 0.0% 0.0% 33.3% 11.1% 0.0% 33.3% 17.3% 13 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.9% 693 0.14% 1.01% 8.66% 0.43% 2.16% 0.14% 0.00% 3.90% 1.30% 0.14% 0.43% 100.00% SIL Phone Call Distribution Annual 2017 Citizenship Citizenship Fed. Fin. Aid Fed. Fin. Aid 51. Fin. Aid St. Fin. Aid WIA WIA Fed. Jobs Fed. Jobs 81. Jobs 81. Jobs Total Pct. Calls Pot. Calls Pot. Calls Pct. Calls Pct. Calls Pct. Calls Pct. Calls of Total AK 0 0.0% 3 75.0% 0 0.0% 0 0.0% 1 25.0% 0 0.0% 4 0.28% AL 2 14.3% 1 7.1% 4 28.6% 2 14.3% 4 28.6% 1 7.1% 14 0.99% AR 6 42.9% 7 50.0% 0 0.0% 0 0.0% 1 7.1% 0 0.0% 14 0.99% A8 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.00% AZ 13 46.4% 10 35.7% 0 0.0% 0 0.0% 4 14.3% 1 3.6% 28 1.98% CA 96 31.5% 136 44.6% 8 2.6% 18 5.9% 40 13.1% 7 2.3% 305 21.57% Foreign 10 100.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 10 0.71% CO 3 33.3% 4 44.4% 0 0.0% 1 11.1% 1 11.1% 0 0.0% 9 0.64% CT 9 31.0% 10 34.5% 0 0.0% 3 10.3% 6 20.7% 1 3.4% 29 2.05% DC 3 27.3% 5 45.5% 0 0.0% 0 0.0% 2 18.2% 1 9.1% 11 0.78% DE 1 33.3% 1 33.3% 0 0.0% 1 33.3% 0 0.0% 0 0.0% 3 0.21% FL 25 32.5% 33 42.9% 3 3.9% 2 2.6% 12 15.6% 2 2.6% 77 5.45% PM 0 0.0% 0 0.0% 3 100.0% 0 0.0% 0 0.0% 0 0.0% 3 0.21% GA 8 21.1% 17 44.7% 3 7.9% 3 7.9% 7 18.4% 0 0.0% 38 2.69% GU 0 0.0% 1 100.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 1 0.07% HI 0 0.0% 0 0.0% 0 0.0% 0 0.0% 1 100.0% 0 0.0% 1 0.07% IA 2 33.3% 3 50.0% 0 0.0% 0 0.0% 1 16.7% 0 0.0% 6 0.42% ID 0 0.0% 1 100.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 1 0.07% IL 15 38.5% 9 23.1% 6 15.4% 7 17.9% 2 5.1% 0 0.0% 39 2.76% IN 1 5.6% 10 55.6% 0 0.0% 3 16.7% 4 22.2% 0 0.0% 18 1.27% KS 0 0.0% 2 100.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 2 0.14% KY 3 27.3% 7 63.6% 0 0.0% 0 0.0% 1 9.1% 0 0.0% 11 0.78% LA 0 0.0% 1 33.3% 0 0.0% 1 33.3% 1 33.3% 0 0.0% 3 0.21 MA 16 37.2% 15 34.9% 2 4.7% 1 2.3% 9 20.9% 0 0.0% 43 3.04% MD 14 24.6% 24 42.1% 2 3.5% 2 3.5% 15 26.3% 0 0.0% 57 4.03% ME 0 0.0% 1 50.0% 0 0.0% 0 0.0% 1 50.0% 0 0.0% 2 0.14% MH 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.00% MI 3 9.7% 23 74.2% 0 0.0% 3 9.7% 1 3.2% 1 3.2% 31 2.19% MN 3 17.6% 8 47.1% 0 0.0% 2 11.8% 4 23.5% 0 0.0% 17 1.20% M0 2 14.3% 8 57.1% 1 7.1% 3 21.4% 0 0.0% 0 0.0% 14 0.99% MP 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.00% MS 1 14.3% 5 71.4% 0 0.0% 1 14.3% 0 0.0% 0 0.0% 7 0.50% MT 0 0.0% 2 100.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 2 0.14% NC 11 25.6% 20 46.5% 0 0.0% 6 14.0% 6 14.0% 0 0.0% 43 3.04% ND 1 25.0% 0 0.0% 0 0.0% 0 0.0% 3 75.0% 0 0.0% 4 0.28% NE 0 0.0% 1 33.3% 0 0.0% 0 0.0% 2 66.7% 0 0.0% 3 0.21% NH 0 0.0% 1 50.0% 0 0.0% 0 0.0% 1 50.0% 0 0.0% 2 0.14% NJ 25 31.3% 23 28.8% 7 8.8% 6 7.5% 15 18.8% 4 5.0% 80 5.66% NM 0 0.0% 0 0.0% 0 0.0% 0 0.0% 2 100.0% 0 0.0% 2 0.14% NV 3 15.8% 10 52.6% 1 5.3% 0 0.0% 5 26.3% 0 0.0% 19 1.34% NY 40 39.2% 36 35.3% 4 3.9% 2 2.0% 18 17.6% 2 2.0% 102 7.21% 0H 2 10.5% 12 63.2% 1 5.3% 2 10.5% 2 10.5% 0 0.0% 19 1.34% 0K 2 22.2% 5 55.6% 0 0.0% 0 0.0% 1 11.1% 1 11.1% 9 0.64% 0R 0 0.0% 9 90.0% 1 10.0% 0 0.0% 0 0.0% 0 0.0% 10 0.71 PA 10 16.4% 33 54.1% 6 9.8% 5 8.2% 7 11.5% 0 0.0% 61 4.31% PR 3 12.0% 13 52.0% 3 12.0% 3 12.0% 3 12.0% 0 0.0% 25 1.77% PW 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 0 0.00% RI 0 0.0% 2 100.0% 0 0.0% 0 0.0% 0 0.0% 0 0.0% 2 0.14% so 0 0.0% 8 66.7% 1 8.3% 0 0.0% 3 25.0% 0 0.0% 12 0.85% ALL 385 0.0% 12.5% 29.7% 55.7% 25.0% 0.0% 0.0% 21.2% 7.7% 0.0% 0.0% 27.3% 1 100.0% 0 0.0% 0 0.0% 10 41.7% 3 12.5% 2 5.3% 52 55.9% 4 3.5% 4 3.5% 0 0.0% 0 0.0% 0 0.0% 14 50.0% 0 0.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 1 100.0% 0 0.0% 0 0.0% 15 45.5% 0 0.0% 1 3.0% 8 51.5% 2 15.4% 1 7.7% 2 55.7% 0 0.0% 1 33.3% 0 0.0% 0 0.0% 2 55.7% 634 44.8% 55 4.5% 88 6.2% SIL CALL DISTRIBUTION 2017 St. Jobs. 1.6x Fed. Jabs, 15.415 Citizenship, 27.3% WIA. 5.2% St. Fin. Aid, 4.6% Fed. Fin. Aid, 44.8% .L ?OdDDON-l'dmo 218 0.0% 20.8% 5.3% 33.3% 25.0% 0.0% 0.0% 30.3% 7.7% 0.0% 33.3% 15.4% 0.0% 4.2% 0.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1.414 0.07% 1.70% 7.35% 0.21% 1.98% 0.07% 0.07% 2.33% 0.92% 0.21 0.21% 100.00% AK AL AR AS CA Foreign Citizenship Citizenship Fed. Fin. Aid Fed. Fin. Aid St. Fin. Aid St. Fin. Aid WIA Calls Calls 2 42 10 #01 .sud Pct. 0.0% 20.0% 0.0% 0.0% 25.0% 26.6% 0.0% 66.7% 6.3% 0.0% 0.0% 21.7% 0.0% 26.1% 0.0% 0.0% 0.0% 0.0% 27.6% 36.4% 0.0% 66.7% 0.0% 39.3% 15.6% 100.0% 0.0% 22.7% 0.0% 14.3% 0.0% 0.0% 0.0% 16.2% 0.0% 16.7% 25.0% 21.4% 0.0% 12.5% 36.4% 15.4% 14.3% 0.0% 9.1% 14.3% 0.0% 33.3% 25.0% Mb 50 ?h 16 10 DCDUdd-Lmh?i .5 010,0 2 Pct. 0.0% 40.0% 100.0% 0.0% 33.3% 34.2% 0.0% 33.3% 41.7% 50.0% 0.0% 39.1% 100.0% 43.5% 0.0% 0.0% 100.0% 60.0% 44.4% 36.4% 100.0% 33.3% 30.0% 32.1% 52.6% 0.0% 0.0% 45.5% 54.5% 71 0.0% 54.5% 100.0% 45.5% 0-0% 50.0% 50.0% 21.4% 26.6% 75.0% 43.6% 69.2% 71.4% 25.0% 57.6% 71 0.0% 33.3% 75.0% SIL Phone Call Distribution March 5-9, 2018 14 Pct. 0.0% 0.0% 0.0% 0.0% 0.0% 9.6% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 14.3% Calls WIA Pct. 0.0% 0.0% 0.0% 0.0% 6.3% 6.9% 0.0% 0.0% 33.3% 0.0% 0.0% 6.7% 0.0% 13.0% 0.0% 0.0% 0.0% 0.0% 16.7% 9.1% 1 macro ANN 100.0% 30.0% 0.0% 0.0% 25.0% 15.1% 100.0% 0.0% 18.7% 50.0% 100.0% 21.7% 0.0% 13.0% 0.0% 100.0% 0.0% 20.0% 5.6% 9.1 0.0% 0.0% 20.0% 28.8% 15.8% 0.0% 0.0% 18.2% 18.2% 0.0% 0.0% 27.3% 0.0% 27.3% 0.0% 16.7% 0.0% 28.6% 42.9% 0.0% 12.7% 7.7% 0.0% 25.0% 21.2% 14.3% 0.0% 0.0% 0.0% 1 .5 Pct. 0.0% 10.0% 0.0% 0.0% 6.3% 3.4% 0.0% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 16.2% 0.0% 0.0% 0.0% 0.0% 4.5% 100.0% 0.0% 0.0% 7.1% 0.0% 12.5% 1.6% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% Fed. Jobs Fed. Jobs St. Jobs St. Jobs Total Pct. Calls 1 10 2 0 12 146 A0310 #000"! Pot. of Total 0.14% 1.42% 0.26% 0.00% 1.70% 20.66% 0.14% 0.42% 1.70% 0.65% 0.14% 6.52% 0.26% 3.26% 0.00% 0.26% 0.14% 0.71% 2.55% 1.56% 0.14% 0.42% 1.42% 3.97% 2.69% 0.14% 0.00% 3.12% 1.56% 0.99% 0.14% 1.56% 0.14% 3.12% 0.26% 0.65% 0.57% 1.96% 0.99% 1.13% 7.79% 4.64% 0.99% 1.13% 4.67% 0.99% 0.00% 0.42% 0.57% ALL 0.0% 12.5% 24.6% 0.0% 16.7% 0.0% 0.0% 25.0% 20.0% 0.0% 0.0% 22.4% 0.0% 0.0% 0.0% 3 37.5% 2 25.0% 0.0% 33 57.9% 0.0% 4 7.0% 1 100.0% 0.0% 0.0% 4 33.3% 0.0% 1 8.3% 0-0% 0.0% 0.0% 0.0% 0.0% 0.0% 4 33.3% 0.0% 2 16.7% 4 80.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 31 1 44.1 24 3.4% 67 9.5% SIL CALL DISTRIBUTION 3-5-18 thru 3-9-18 St. Jobs. 3.5% Fed. Jobs, 17.1% Citizenship, 22.4% WM. 9.196 51.. Fin. Aid, 3.4% Fed. Fil'l. Aid. 44.1% 0.0% 12.5% 7.0% 0.0% 41.7% 0.0% 0.0% 16.7% 0.0% 0.0% 100.0% 17.1% 0.0% 12.5% 3.5% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 3.5% 706 0.00% 1.13% 6.07% 0.14% 1.70% 0.00% 0.00% 1.70% 0.71% 0.00% 0.14% 100.00% AK AL AR AS CA Foreign Citizenship Citizenship Fed. Fin. Aid Fed. Fin. Aid St. Fin. Aid St. Fin. Aid WIA Calls Calls 38 2 01? Pet. 25.0% 33.3% 28.6% 0.0% 23.5% 22.6% 0.0% 22.2% 22.2% 60.0% 25.0% 29.7% 100.0% 19.2% 0.0% 0.0% 0.0% 0.0% 13.6% 0.0% 33.3% 14.3% 0.0% 38.5% 8.3% 0.0% 0.0% 6.3% 9.1% 12.5% 0.0% 0.0% 100.0% 20.8% 0.0% 100.0% 0.0% 19.6% 0.0% 14.3% 17.6% 15.4% 12.5% 0.0% 10.2% 0.0% 0.0% 0.0% 0.0% ago?Pet. 25.0% 50.0% 14.3% 0.0% 41.2% 44.0% 0.0% 22.2% 38.9% 40.0% 25.0% 37.8% 0.0% 53.8% 0.0% 50.0% 0.0% 100.0% 40.9% 57.1% 66.7% 71.4% 54.5% 50.0% 44.4% 66.7% 0.0% 81.3% 63.6% 62.5% 0.0% 0.0% 0.0% 45.8% 0.0% 0.0% 0.0% 52.2% 100.0% 28.6% 50.0% 53.8% 50.0% 62.5% 57.1% 100.0% 0.0% 42.9% 66.7% SIL Phone Call Distribution September 10-14, 2018 :4 Pet. 0.0% 0.0% 28.6% 0.0% 0.0% 4.2% 0.0% 0.0% 16.7% 0.0% 0.0% 5.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 18.2% 0.0% 0.0% 0.0% 18.2% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Cells 2 2 18 ?l Oil?tho w-L m-i-?N OJ WIA Pct. 0.0% 0.0% 28.6% 0.0% 11.8% 10.7% 0.0% 0.0% 5.6% 0.0% 0.0% 4.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1 14.3% 0.0% 0.0% 18.2% 3.8% 8.3% 0.0% 0.0% 0.0% 18.2% 0.0% 0.0% 100.0% 0.0% 8.3% 0.0% 0.0% 100.0% 6.5% 0.0% 42.9% 0.0% 15.4% 12.5% 12.5% 16.3% 0.0% 0.0% 14.3% 33.44.3.; 50.0% 16.7% 0.0% 0.0% 23.5% 15.5% 0.0% 44.4% 16.7% 0.0% 25.0% 20.3% 0.0% 23.1% 100.0% 50.0% 0.0% 0.0% 13.6% 14.3% 0.0% 0.0% 9.1% 7.7% 33.3% 0.0% 100.0% 0.0% 9.1% 12.5% 0.0% 0.0% 0.0% 20.8% 100.0% 0.0% 0.0% 19.6% 0.0% 14.3% 26.5% 7.7% 12.5% 12.5% 14.3% 0.0% 0.0% 42.9% 0.0% ?l ?l 4N Pct. 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 11.1% 0.0% 0.0% 25.0% 2.7% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 4.5% 14.3% 0.0% 14.3% 0.0% 0.0% 5.6% 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 2.0% 7.7% 12.5% 12.5% 2.0% 0.0% 0.0% 0.0% 0.0% Fed. Jobs Fed. Jobs St. Jobs St. Jobs Total Pct. Calls .5 m?L A 014030303 11 102 m'?o'?wmm Pct. of Total 0.43% 0.64% 0.75% 0.00% 1.82% 17.97% 0.00% 0.96% 1.93% 0.53% 0.43% 7.91% 0.1 1% 2.78% 0.11% 0.21% 0.00% 0.64% 2.35% 0.75% 0.32% 0.75% 1.18% 2.78% 3.85% 0.32% 0.11% 1.71% 1.18% 0.86%: 0.00% 0.11% 0.11% 2.57% 0.11% 0.32% 0.11% 4.92% 0.21% 0.75% 10.91% 1.39% 0.86% 0.86% 5.24% 0.75% 0.00% 0.75% 0.64% ALL 170 0.0% 8.3% 19.8% 16.7% 35.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 19.0% 2 40.0% 1 20.0% 0.0% 5 41.7% 1 8.3% 0.0% 34 42.0% 3 3.7% 9 11.1% 4 66.7% 1 16.7% 0.0% 6 30.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6 42.9% 1 7.1% 1 7.1% 10 90.9% 0.0% 0.0% 0.0% 0.0% 0.0% 1 100.0% 0.0% 0.0% 445 47.6% 36 3.9% 72 7.7% 172 SIL CALL D15TRIBUTION 9-10-18 thru 9-14-18 52. Jobs. 3.4% Citizenship. 19.096 Fed. Jobs. 10.4% Hi. St. Flu. Aid, 3.9% Fed. Fin. Aid. 47.6% 20.0% 25.0% 19.8% 0.0% 25.0% 0.0% 0.0% 28.6% 9.1% 0.0% 0.0% 18.4% ?Md 3.4% 5 0.53% 12 1.28% 31 3.65% 5 0.54%: 20 2.14% 0 0.00% 0 0.00% 14 1.50% 11 1.18% 0 0.00% 1 0.11% 935 100.00%