April 5, 2019
When Canadians deal with their financial institutions, they want to know that their information is
secure, the products and services offered meet the highest standard, and that the fees they are
paying are fair.
The FCAC was responsible for the development and publication of this report and their findings
are entirely their own. Following the publication of the report and a comprehensive review of
banks’ sales practices, and in consultation with the provinces and territories, our Government
has taken significant steps to advance the rights and interests of Canadians when dealing with
their financial institutions. With those changes, the FCAC will now have the necessary tools and
mandate to increase consumer protections and transparency, and also create better outcomes
for Canadians as they deal with their banks.
Pierre-Olivier Herbert
Directeur des relations avec les médias / Director of Media Relations
Cabinet du ministre des Finances / Office of the Minister of Finance