Bupa facility Relevant services not provided or only provided in part 1. Queenspark More than 50% of rooms are private single rooms, with options for shared rooms at the request of residents, subject to availability 2. Queenspark Private gardening areas / garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants 3. Mosman Ice machine 4. Mosman Dry cleaning and special garment care available daily, including clothing maintenance as required 5. Mosman Physiotherapy provided for 32 hours per week 6. Mosman Hydrotherapy bath available in conduction with physiotherapy program 7. Dural Quality carpeting in passageways and recreation areas, vinyl in bedrooms and tiles in en-suites 8. Dural Ice machine 9. Dural High quality crockery and cutlery 10. Dural Dry cleaning and special garment care available daily, including clothing maintenance as required 11. Dural Aromatherapy program to be run by qualified aromatherapist 12. Dural Hydrotherapy bath available in conduction with physiotherapy program 13. Bankstown Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents’ rooms to assist people living with dementia. E.g. movement, light and heating sensors 14. Bankstown Colour coordinated décor and quality fittings. Includes quality furniture maintained to a high standard, comparable to furniture found in people’s homes, e.g. mantelpieces / fireplaces, pianos, display cupboards, occasional tables, half tables etc No. 15. Bankstown Smart room consists of movement sensors connected to the lights assisting dementia residents at night when they move from the bed. 16. Bankstown Separate external buildings available for resident’s leisure activities. E.g. workshop, garden shed, gazebo 17. Bankstown Reflexology available on request, at resident cost 18. Bankstown Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services 19. Bankstown Dedicated activities room on site that doubles as a theatrette 20. Bankstown Dry cleaning / valet pickup and delivery service 21. Berry Tea and coffee making facilities provided in resident’s room, when requested and appropriate 22. Berry Separate external buildings available for resident’s leisure activities. E.g. workshop, garden shed, gazebo 23. Berry Recognised superior brand name toiletries provided in addition to those provided as part of Specified Care and Services 24. Berry Dry cleaning / valet pick up and delivery service 25. Caulfield (Ground Floor) craft room 26. Caulfield (Ground Floor) Peninsula style hydrobath with hydraulic height control 27. Caulfield (First Floor) Peninsula style hydrobath with hydraulic height control 28. Caulfield (Second Floor) Overhead light with antique frosted glass 29. Caulfield (Second Floor) Wardrobe with mirror sliding doors and adjustable hanging 30. Caulfield (Second Floor) Nurse call system – Sontec design enabling voice interaction with RN at all times via DECT phone system 31. Caulfield (Second F1) Small theatre with larger screen tv, stereo, DVD, surround sound in 1 lounge on each floor – 2 theatre sessions daily 32. Greensborough Special garden features including, several water features, gazebo, waterfall at entrance, work shed and garage for secure disabled scooter parking 33. Greensborough Courtyards with children’s play area, bowls/bocce/croquet area and raised gardens for resident gardening designed to meet varying skills and for residents with dementia. 34. Greensborough Enhanced dining experience for residents. E.g. Enjoyable aromas, ability to view food before it is served, fine china, linen and cutlery, meal presentation, choice of seating. 35. Greensborough Personal dining Assistance equivalent for waiter service and above required staffing levels. Hospitality trained waiting staff. 36. Greensborough Piped music through dining room. All designed to create restaurant ambience. 37. Greensborough Use of local produce (as available) including local wineries of local produce (as available) 38. Greensborough Provision of telephone handset to each resident’s room 39. Greensborough Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo 40. Greensborough University of the 3rd age meetings/education and computer and internet education. Provision of maximum intellectual stimulation within residents individual capacity. 41. Greensborough Extra service co-ordinator for additional training in provision of Extra Services. 42. Greensborough Dry cleaning / valet pick up & delivery service (not cost of dry cleaning) 43. Sutherland Provision of escort to outside appointments as requested by resident or family 44. Sutherland Dedicated activities room on site that doubles as a theatrette 45. Sutherland Dry cleaning / valet pickup and delivery service 46. Banora Point Tea and coffee making facilities provided in residents’ rooms, when requested and appropriate 47. Banora Point Dance movement therapist, music therapist 48. Banora Point Dedicated harmony room available on site with snoozellen equipment to assist in the management of dementia behaviours 49. Banora Point Dedicated massage room with massage chair to enhance relaxation for interested residents 50. Coburg Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff 51. Coburg Designer selected superior décor and fittings. Examples of fittings are: wall paneling, works of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people’s homes e.g. mantelpieces, fireplaces, pianos, display cabinets, occasional tables, hall tables etc. 52. Coburg Superior quality floor coverings (carpet, cushion back vinyl) in common areas and residents’ rooms. 53. Coburg Air conditioning access to all bedrooms. 54. Coburg Enhanced dining experience for residents e.g. enjoyable aromas, ability to view food before it is served (in dining room); fine china, linen and cutlery; meal presentation; choice of seating. 55. Coburg Aromatherapist providing bath, foot spas, massage and burning of oils. No charge for cost of the service on a fortnightly basis. 56. Coburg Recognised superior brand name toiletries provided in addition to those provided as part of the Specified Care and Services 57. Coburg Large talking book library accessible at all times. 58. Tamworth Dedicated children’s playground 59. Tamworth Mobile fashion service provides on site shopping for clothing 3 times per year. 60. Tamworth Complimentary aromatherapy and foot spas available on request 61. Tamworth Recognised superior brand name toiletries provided in addition to those provided as part of the Specified Care and Services 62. Tamworth Separate external buildings available for residents’ leisure activities, e.g. workshop, garden shed, gazebo. 63. Tamworth Choice of quality wine, beer, soft drinks at main meals. 64. Tamworth Computer and/or cable or satellite TV connections capability provided to all residents’ rooms. 65. Berwick Development of Extra Service standards for the facility 66. Berwick Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff 67. Berwick Colour coordinated décor and quality fittings, includes quality furniture, maintained to a high standard, comparable to furniture found in people’s homes, e.g. Mantelpieces/fireplaces, pianos, display cupboards, occasional tables, hall tables etc 68. Berwick Tea and coffee making facilities provided in residents’ room available on request and where appropriate 69. Berwick Courtyards with children’s play area, bowls,/bocce/croquet area and raised gardens for resident gardening 70. Berwick Choice of 3 hot dishes, excluding porridge, at each breakfast 71. Berwick Availability for each resident of their favourite meal at least twice a week 72. Berwick Personalised printed menus available on dining tables or residents’ personal choice of eating their meal 73. Berwick Provision of telephone handset in each residents’ room 74. Berwick University of the 3rd age meetings/education and computer and internet education. Provision of maximum intellectual stimulation within residents’ individual capacity. 75. Berwick Fishing trips and golf days with lessons provided for those wishing to extend their knowledge. 76. Berwick Skin therapist, mudpacks, skin exfoliation treatments, paraffin treatments 77. Berwick Massage and aromatherapy (Chinese and Swedish) 78. Berwick Reflexology, Oxybustion, Kinesiology, Flower Essence 79. Berwick Provision of escort to outside appointments as requested by resident or family 80. Croydon Designer-selected, superior décor and fittings. Examples of fittings are: wall paneling, works of art, quality light fittings, adjustable lighting levels, curtains, blinds, differing colour schemes. Includes quality furniture of a superior fabric and style, maintained to a high standard, comparable to furniture found in people’s homes e.g. mantelpieces, fireplaces, pianos, display cabinets, occasional tables, hall tables etc. 81. Croydon One hot dish, excluding porridge, at each breakfast 82. Croydon Substantial landscaped gardens, readily accessible to residents, including residents with mobility aids 83. Croydon Valet laundry service – machine and hand washing. Dry cleaning and special garment care including clothing maintenance as required. 84. Croydon Heating and cooling systems for residents’ room that are individually controllable by the resident or staff 85. Croydon Cocktail hour at least three times a week 86. Croydon Exercise program with residents each morning 87. Croydon Margaret Fulton dishes on menu 88. Croydon A local or national daily newspaper provided for each resident, with residents able to select from a choice of at least 2 papers. A selection of current issues of weekly and monthly magazines available in lounge areas. 89. Bonbeach Individually controlled heating/cooling in resident rooms 90. Bonbeach Choice of at least 1 hot dish (excluding porridge) at each breakfast 91. Bonbeach Margaret Fulton dishes on menu 92. Donvale Dry cleaning / valet pick up & delivery service (not cost of dry cleaning) 93. Donvale Themed movie days (in a variety of languages) in the theatrette using our extensive library of movies as well as those hired from local outlets. 94. Donvale University of the 3rd age meetings/education and computer and internet education. Provision of maximum intellectual stimulation within residents’ individual capacity. 95. Donvale Adopt a grandparent program with the local primary school to foster emotionally supportive relationships and enhancing self-esteem 96. Donvale Heating and cooling systems for residents’ room that are individually controllable by the resident or staff 97. Donvale Undercover outside exercise area and tactile and sensory walkways 98. Donvale Lawn bowls, bocce and golf area 99. Donvale Choice of at least 3 hot dishes, excluding porridge, at each breakfast. Eggs, bacon and sausage counts as one dish. 100. Donvale Personal dining assistant equivalent for waiter service and above required staffing levels. Hospitality trained waiting staff. Piped music through to dining room. All designed to create a restaurant ambience. 101. Donvale Bi monthly wine, port and sherry tasting event with gourmet cheese and fruit platters. 102. Glenvale One or more large screen TV with video/DVD in a lounge area, with cable/satellite TV. Sound system and choice of CD’s and cassettes in at least one lounge area (including talking books and music), plus headphones for the use of residents. 103. South Hobart Speakers corner and choir 104. South Hobart Escorted visits to external libraries every fortnight 105. South Hobart Heating and cooling systems for residents’ rooms that are individually controllable by the resident or staff 106. Roseville Ducted reverse cycle air conditioning 107. Roseville Quality carpeting in all resident and visitor areas 108. Roseville Library and reading books service, including talking books 109. Roseville Physiotherapy and Physio aide provided exceeding 14 hours per week 110. Roseville Diversional therapy up to 20 hours per week 111. New Farm Ceiling Fans and heaters in bathrooms and utility areas 112. New Farm Indoor and outdoor areas for visitors, and private function room available 113. New Farm Fully equipped physiotherapy room with parallel bars, long mirror, high mat with pulley weights, slings, electro therapy equipment TENS, ultrasound, muscle stimulator, flow on and tri flow nebulisers 114. New Farm Bus outings for residents to average monthly 115. New Farm Facsimile service available 116. New Farm Fine crockery and cutlery 117. New Farm Clothing and footwear fashion visits to home, from which purchases may be made 118. New Farm Physiotherapy, 79 hours per week across home, with cost to be met by home. 119. New Farm Foreign language literature and videos on request, limit 2 per resident per month 120. New Farm Morning Tea - high protein drinks for residents who require additional nutritional needs 121. New Farm Afternoon Tea - high protein drinks for residents who require additional nutritional needs 122. Willoughby Interconnecting doors fitted to a number of rooms to allow for accommodation of couples 123. Willoughby Full air-conditioning with residents having ability to control temperatures in designated zones 124. Willoughby Premium quality crockery from the Dudson range provided 125. Willoughby Magazines - selection provided monthly to common area 126. Willoughby Hydrotherapy bath - organised by provider 127. Baulkham Hills The building meets or exceeds 2008 certification standards for new buildings. 128. Baulkham Hills Availability, subject to agreement of resident or family, of ‘smart room’ systems in residents’ rooms to assist people living with dementia, e.g. movement, light and heating sensors. 129. Baulkham Hills Provision of toilets and showers over and above the ratios for 2008 certification requirements. 130. Baulkham Hills Catering is provided for special functions and occasions for relatives and friends 131. Baulkham Hills Choice of at least 2 hot meals, excluding porridge, at each breakfast. 132. Baulkham Hills Choice of quality wine, beer, soft drinks at main meals 133. Baulkham Hills Enhanced dining experience for residents e.g. enjoyable aromas, ability to view food before it is served, fine china, linen and cutlery, meal presentation, choice of seating 134. Baulkham Hills Selection of snacks and non-alcoholic beverages available 24 hours/day (additional to water, tea/coffee, juices, fruit, biscuits) 135. Baulkham Hills Bupa is focused on the dining experience which includes ambience, quality of food, crockery, cutlery, the meal delivery and the service provided by staff 136. Baulkham Hills Private gardening areas/garden beds for residents, including areas in gardens specifically designed for persons living with dementia, with raised beds available and some plants 137. Baulkham Hills Separate external buildings available for residents’ leisure activities, eg. Workshop, garden shed, gazebo 138. Baulkham Hills Dance movement therapists 139. Baulkham Hills Beautician available on request for facials, at residents’ cost 140. Baulkham Hills Manicurist available on request, at residents’ cost 141. Baulkham Hills Reflexology available on request, at residents’ cost 142. Baulkham Hills Massage therapy available on request, not at residents’ cost 143. Baulkham Hills Aroma therapy and foot spa available on request, not at residents’ cost 144. Baulkham Hills Mobile fashion service provided onsite shopping twice per year 145. Baulkham Hills Music performers to come twice annually – i.e. classical musicians