Statement from AJ Goodman, Director, External Communications, Personal & Commercial
Banking, RBC
We realize that any time a client is impacted by a scam, it can be a difficult and stressful
situation for them. We review each instance of a potential unauthorized transaction on a
case-by-case basis, considering all relevant facts and information before making a decision.
When sending and receiving Interac e-transfers, clients must take every precaution to ensure
their accounts and their transactions are protected by using safe email, security and password
practices. As part of our electronic access agreement, clients commit to using passwords and
security questions that are unique and cannot be easily guessed or obtained by others. We offer
a number of tips and resources about how clients can transact safely and securely on our
website.