Average Transaction Time DL Office Abilene Amarillo Austin North Austin Northwest Austin South Baytown Beaumont Boerne Brownsville Bryan Carrollton Mega Center Clearlake Cleburne Conroe Corpus Christi Mega Center Dallas South Mega Center Denton Eagle Pass Edinburg Mega Center El Paso Gateway El Paso Hondo Pass El Paso Northwest El Paso Scott Simpson Flower Mound Fort Worth Mega Center Fort Worth South Garland Garland Mega Center Georgetown Grand Prairie Harlingen Houston Dacoma Houston Gessner Mega Center Houston North Mega Center Houston SE Mega Center Houston Winkler Humble Hurst Jacksonville Killeen Kingsville Lake Worth Laredo Leon Valley Mega Center Lewisville Livingston Longview Lubbock Marble Falls McAllen McKinney Midland Mega Center Mission/Palmview New Braunfels Paris Pasadena Renewals and Originals Average Average Transaction % Renewals Transaction Time Renewal & within 30 Time Originals Replacement minutes 0:55:58 0:43:57 1:32:53 1:14:11 2:02:19 1:06:24 1:19:11 1:16:21 1:02:09 1:24:40 2:17:42 1:16:31 1:10:23 0:51:21 1:03:21 2:18:37 1:26:22 0:21:18 0:39:36 0:38:44 0:48:42 0:41:35 0:58:34 NA 2:33:26 1:24:43 1:21:30 2:34:05 1:14:29 2:29:29 0:37:59 1:47:17 2:00:17 1:13:28 1:54:06 1:30:11 0:55:06 1:48:13 0:48:58 2:25:26 0:27:18 2:01:10 1:01:32 1:27:49 0:59:39 0:35:35 0:49:19 0:54:07 0:43:21 0:48:57 1:13:03 1:40:13 0:32:27 0:51:18 0:20:40 1:15:48 0:50:53 0:44:13 1:19:11 1:03:42 1:58:51 0:45:01 1:14:20 1:09:22 0:41:25 1:12:58 1:47:51 1:20:03 0:46:34 0:52:39 0:59:11 1:31:44 1:15:55 0:20:16 0:29:33 0:36:09 0:45:02 0:37:42 0:55:31 NA 1:51:11 1:00:43 0:59:46 1:48:31 1:10:48 2:25:20 0:28:42 1:34:45 1:52:37 1:05:36 1:25:30 1:20:11 0:46:13 1:45:37 0:47:56 2:06:47 0:23:54 1:29:16 0:49:32 0:56:18 0:53:28 0:35:02 0:42:48 0:46:50 0:41:17 0:39:55 0:49:00 1:19:13 0:38:09 0:45:05 0:17:48 1:19:26 29.17% 43.11% 18.78% 24.65% 11.88% 33.30% 13.15% 23.06% 38.57% 23.53% 15.82% 18.69% 31.30% 30.66% 29.32% 14.49% 9.44% 77.21% 62.55% 45.54% 37.65% 45.07% 20.44% NA 12.71% 20.66% 26.61% 16.31% 17.26% 9.33% 63.59% 15.48% 19.48% 37.35% 25.93% 11.49% 29.13% 13.70% 46.18% 12.74% 68.06% 10.90% 34.36% 35.69% 22.48% 50.61% 37.46% 40.80% 45.07% 47.46% 23.89% 22.94% 47.46% 43.55% 86.71% 16.30% Customers Queuing % Originals within 45 minutes Originals Renewals 35.13% 62.15% 23.46% 33.38% 19.82% 33.80% 21.77% 32.32% 46.02% 29.77% 17.63% 29.71% 31.45% 50.12% 33.19% 15.75% 17.57% 89.99% 66.31% 65.12% 51.52% 63.14% 32.72% NA 19.68% 22.36% 33.16% 20.32% 29.56% 19.16% 72.07% 15.46% 26.59% 49.26% 32.01% 20.80% 38.81% 20.46% 57.39% 19.39% 81.71% 13.57% 50.66% 32.68% 37.15% 73.31% 49.85% 54.80% 61.66% 56.09% 30.02% 29.57% 73.70% 53.76% 93.16% 37.72% 14,457 22,704 36,644 25,188 37,246 28,739 20,141 6,342 18,567 25,188 60,025 11,927 14,289 19,862 29,081 83,785 17,324 11,463 16,754 27,417 22,547 16,897 28,030 NA 52,949 35,023 27,717 70,600 15,185 25,161 12,647 44,303 66,150 62,643 23,355 16,504 32,382 29,214 4,710 29,468 5,575 37,118 26,240 74,267 21,042 5,917 15,008 17,100 9,346 28,670 19,058 38,372 399 16,408 6,191 10,470 22,325 37,469 49,097 36,160 52,669 37,459 33,770 12,740 37,316 31,048 83,765 26,785 20,385 28,727 39,832 95,461 23,950 10,141 22,193 47,092 23,163 21,068 42,592 NA 78,664 50,067 44,752 111,157 21,536 33,907 27,968 61,171 91,657 93,799 37,180 27,922 43,606 49,671 6,686 27,190 7,191 54,422 37,956 114,765 40,740 8,260 21,140 34,377 13,631 42,246 34,470 49,446 28,644 22,038 10,410 18,803 Pflugerville Mega Center Plano Rockwall Rosenberg Mega Center San Angelo San Antonio Gen McMullen San Antonio Pat Booker San Antonio Southeast San Marcos Spring Mega Center Temple Terrell Texas City Tyler Victoria Waco Waxahachie Weslaco Wichita Falls 1:07:55 2:26:42 1:17:33 1:43:48 0:55:11 0:57:23 0:58:03 0:49:26 0:49:36 1:24:54 1:27:16 1:10:34 0:37:52 0:56:54 0:52:13 0:55:38 1:10:22 0:31:51 0:29:13 0:48:24 1:55:19 1:11:18 1:18:11 0:50:46 0:55:34 0:51:32 0:40:39 0:44:36 1:07:28 1:22:24 1:08:55 0:32:58 0:57:18 0:48:48 0:49:36 0:58:39 0:30:06 0:26:14 46.10% 9.88% 28.21% 27.29% 33.19% 21.87% 24.93% 35.37% 35.78% 37.14% 16.95% 21.94% 48.68% 24.07% 26.50% 27.48% 28.61% 62.05% 67.22% 46.87% 18.15% 35.90% 32.38% 46.86% 36.06% 37.11% 49.59% 50.37% 41.58% 28.04% 34.70% 68.94% 42.89% 42.42% 41.52% 32.51% 75.95% 82.80% 38,893 21,465 16,213 83,346 14,245 36,009 47,471 31,417 13,786 53,475 16,832 13,602 23,246 18,441 1,181 20,809 22,053 26,202 11,605 59,751 44,870 24,181 121,868 20,984 52,248 59,148 44,602 20,784 93,234 22,239 19,263 36,819 27,627 1,777 34,012 31,156 36,528 19,804