fi UK Visas Immigration 1 May 2019 Dear- Freedom of Information Cemral Correspondence Team Cemral Operations PO Box 3468 Sheffield SS 8WA Email: FOI Requests@ homeoffice.gsi.gov .uk FOI Reference: 52279 Thank you for your enquiry of 6 February in which you requested information on Asylum accomodation. Your request has been handled as a request for information under the Freedom of Information Act 2000. Information Requested How much was levied in respect of service credits in each key performance indicator designated met in respect of each Compass asylum accommodation region in 2018/19? Response 201 8-10 date Serco SNI 154.093.06' Serco NW 681.951.47' GAS MEE GAS NEYH CRH WSW CRH LSE Total 924.079. 38 04 4 sasai imm gt :no is 'Jperatit': "aidcirv'e Home O'ii:e f. "t INVESTORS A . PEOPLE * April 2018 to December 2018 (January and February figures are still being reviewed). The figure is the SC that has been applied, the actual SC accrued is higher as Serco have used some of their accrued bonus points to reduce the figure. If you are dissatisfied with this response you may request an independent internal review of our handling of your request by submitting a complaint within two months to foirequests@homeoffice.gsi.gov.uk, quoting reference 52279. If you ask for an internal review, it would be helpful if you could say why you are dissatisfied with the response. As part of any internal review the Department's handling of your information request will be reassessed by staff not involved in providing you with this response. If you remain dissatisfied after this internal review, you would have a right of complaint to the Information Commissioner as established by section 50 of the Freedom of Information Act. Yours sincerely J Rushton Central Operations We value your feedback, please use the link below to access a brief anonymous survey to help us improve our service to you: http://www.homeofficesurveys.homeoffice.gov.uk/s/108105TAZNG I Home Office Performance, 020 7035 1022 (direct Assurance and line) Governance Directorate 2 Marsham Street London SW1P 4DF 13 March 2019 Dear- Freedom of Information request (our ref. 47769): ICO Case Reference FSSO768317 You will have seen the decision notice of 6 February 2019 from the Information Commissioner's Office (ICO), on your complaint about our response to your Freedom of Information request of 15 March 2018 for information about service credits in relation to COMPASS asylum accommodation. In compliance with paragraph 3 of the decision notice, I am providing you with the information set out in the attached Annex. I am copying this letter to the ICC. Yours sincerely Adrian Brook Information Rights Team INVESTORS IN PEOPLE Annex The Home Office has a rigorous contract compliance regime in place to ensure that the required performance standards expected of all providers, as defined in the contracts, are met. This includes monthly contract management and quarterly strategic review meetings, as well as regular daily discussions between COMPASS providers’ and operational delivery managers about day to day issues. The Home Office investigates complaints it receives from service users and third parties and works with contractors to ensure that any issues raised are addressed promptly. Performance against each key performance indicator (KPI) is measured on a monthly basis. If an individual KPI is met then no service credit applies. Where there is nonconformance with a KPI a Service Credit may be due. The Service Credit, deducted from a Providers monthly invoice, will depend upon the level of non-conformance. The following table sets out the amount of service credits recovered against all COMPASS providers during the period requested. Please note that a Service Credit is calculated on the overall performance against all relevant KPI if any of those KPI are designated as not met. This means that the contract does not apply a Service Credit to an individual KPI failure, but that the Service Credit is an aggregation of any and all KPI failure. Serco SNI Serco NW G4S MEE G4S NEYH CRH WSW CRH LSE Total 2016-2017 £1,049,253.09 £114,171.92 0 £59,279.79 0 0 £1,222,704.80 2017-2018 £216,871.70 £72,576.99 £206,828.42 £56,565.31 0 0 £552,842.42 Total £1,266,124.79 £186,748.91 £206,828.42 £115,845.10 0 0 £1,775,547.22