u- all. 311 calls by month while at OPCD Date from:1/1/2019 00:00:00 Date to:5/31/2019 23:59:59 Route-1311 Route to UsezFirsl Route Leg to UsezFirst Leg Total Number of Calls: 86843 20000 15000 10000 5000 2019 - January 2019 - February 2019 - March 2019 - April 2019 May Month Number of Calls Percentage Cumulative 2019 - January 19634 22.61% 22.61 2019 February 14941 17.20% 39.81% 2019 - March 16665 19.19% 59.00% 2019 - April 16800 19.35% 78.35% 2019 May 18803 21.65% 100.00% 1 1 Generated on 6/6/2019 12:10:45 CIearStats? CallVolumePeriod v.1.1.6.26 at? raw Date from:5/1/2018 00:00:00 Leg to UsezFirst Leg Routez911 2500 2000 1500 1000 500 Range of Ring Time 0.001-2 sec. 2.001-15 sec. 15.001?40 sec. 40.001+ seconds Total ClearStats? CallVolumeRT v.1.1.6.26 Date to:5/31/2018 23:59:59 0.001-2 sec- 2.00145 sec. 2304 143 93 213 2753 15-00140 sec- Abandoned Calls 2018 - May Total Number of Calls: 2,753 Percentage 88.69% 5.19% 3.38% 7.74% 100.00% 40-001+ seconds Cumulative 83.69% 88.88% 92.26% 100.00% Generated on 6/6/2018 10:53:03 agg? Abandoned Calls 2018 - June Date from16/1l2018 00:00:00 Date to:6/30/2018 23:59:59 Leg to Leg Route2911 Total Number of Calls: 2,481 2500 2000 1500 1000 500 0 0-001-2 sec. 2-001-15 sec- 15.00140 sec. 40.001+ seconds Range of Ring Time Number of Calls Percentage Cumulative 0.001-2 sec. 2041 82.27% 82.27% 2.001-15 sec. 111 4.47% 86.74% 15.001?40 sec. 99 3.99% 90.73% 40.001+ seconds 230 9.27% 100.00% Total 2481 100.00% ClearStats? CallVolumeRT v.1.1.6_26 1 1 Generated on 7/2/2018 10:28:20 Abandoned Calls 2018 - July sew: Date fromz7/1/2018 00:00:00 Date toz7/31/2018 23:59:59 Leg to Use:First Leg Route:911 Total Number of Calls: 2,536 2500 2000 1500 1000 500 0 0.001-2 sec- 2.001-15 sec- 15.001-40 sec- 40-001+ seconds Ranqe of Rinq Time Number of Calls Percentage Cumulative 0.001-2 sec. 2079 81.98% 81.98% 2.001~15 sec. 136 5.36% 87.34% 15.001-40 sec. 87 3.43% 90.77% 40.001+ seconds 234 9.23% 100.00% Total 2536 100.00% ClearStats? CallVolumeRT v.1.1.6.26 1 1 Generated on 8/1/2018 10:45:08 - Abandoned Calls 2018 - August Date from28/1/2018 00:00:00 Date to:8/31/2018 23:59:59 Leg to Use2First Leg Route:911 Total Number of Calls: 2,274 2000 1500 1000 1 500 0 0.001-2 sec. 2-001-?15 sec- 15-001-40 sec. 40.001+ seconds Ranqe of Rinq Time Number of Calls Percentage Cumulative 0.001-2 sec. 1948 85.66% 85.66% 2.001-15 sec. 168 7.39% 93.05% 15.001-40 sec. 66 2.90% 95.95% 40.001+ seconds 92 4.05% 100.00% Total 2274 100.00% 1 1 Generated on 9/4/2018 10:44:21 ClearStats? CallVolumeRT v.1.1.6.26 ?1.12} - Abandoned Calls - 2018 - September Date from29/1/2018 00:00:00 Date to:9/30/2018 23:59:59 Leg to Use:First Leg Route:911 Total Number of Calls: 2,377 2000 1500 1000 - 500 0 0.001?2 sec. 2-001-?15 sec- 15-001-40 sec. 40-001+ seconds Range of Ring Time Number of Calls Percentage Cumulative 0.001-2 sec. 1909 80.31% 80.31% 2.001-15 sec. 169 7.11% 87.42% 15.001-40 sec. 108 4.54% 91.96% 40.001+ seconds 191 8.04% 100.00% Total 2377 100.00% ClearStats? CallVolumeRT v.1.1.6.26 1 1 Generated on 10/2/2018 16:51:35 Date fromz10/1/2018 00:00:00 Leg to UsezFirst Leg Route:91?l 2500 2000 1500- 1000? 500? Ranqe of Rinq Time 0.001?2 sec. 2.001?15 sec. 15.001-40 sec. 40.001+ seconds Total ClearStats? CallVolumeRT v.1.1.6.26 Abandoned Calls - 2018 - October Date to:10/31/2018 23:59:59 0.001-2 sec. 2.001-15 sec- h?uanLgigg?e 2096 136 80 103 2415 15.001410 sec. Total Number of Calls: 2,415 Percentage 86.79% 5.63% 3.31% 4.27% 100.00% 40-001+ seconds Cumulative 86.79% 92.42% 95.73% 100.00% Generated on 11/1/2018 11:24:33 e19 Date fromz11/1/2018 00:00:00 Leg to Use:FIrst Leg Route291 ?1 2000 1500 1000 500 - Ranqe of Rina Time 0.001?2 sec. 2.001-15 sec. 15.001-40 sec. 40.001+ seconds Total ClearStats? CallVolumeRT v.1.1.6.25 Abandoned Calls - 2018 - November Date to:11/30/2018 23:59:59 0.001-2 sec. 2.001-15 sec. Number of Calls 1905 100 60 103 2168 Total Numbe 15.00140 sec. 40.001+ seconds Percentage 87.87% 4.61% 2.77% 4.75% 100.00% of Calls: 2,168 Cumulative 87.87% 92.48% 95.25% 100.00% Generated on 12/10/2018 11:26:37 (ah-mg"? Abandoned calls - 2018 - December ?ml" Hamill Date fromz12/1/2018 00:00:00 Date to:12/31/2018 23:59:59 Leg to Use1First Leg Routez911 Total Number of Calls: 2,286 2000 1500 1000 500 . 0.001 -2 sec. 2.001 -10 sec. 100001-15 sec. 15001-40 sec. 40.001+ seconds Range of Ring Time Number of Calls Percentage Cumulative 0.001-2 sec. 1919 83.95% 83.95% 2.001-10 sec. 127 5.56% 89.50% 10.0001-15 sec. 22 0.96% 90.46% 15.001-40 sec. 93 4.07% 94.53% 40.001+ seconds 125 5.47% 100.00% Total 2286 100.00% 1 1 Generated on 6/6/2019 15:38:11 ClearStats? CallVolumeRT v.1.1.6.26 rut-nut:- Abandoned Calls - 2019 - January all-I?D? Date fromz1/1/2019 00:00:00 Date to:1/31/2019 23:59:59 Leg to Use:First Leg Route2911 Total Number of Calls: 2,625 1500 1000 500 0 0.001 -2 sec. 2.001 -10 sec. 100001-15 sec. 15.00140 sec. 401001+ seconds Ranqe of Rina Time Number of Calls Percentage Cumulative 0.001?2 sec. 1919 73.10% 73.10% 2.001-10 sec. 196 7.47% 80.57% 10.0001-15 sec. 67 2.55% 83.12% 15.001-40 sec. 250 9.52% 92.65% 40.001+ seconds 193 7.35% 100.00% Total 2625 100.00% ClearStats? CallVolumeRT v.1.1.6.26 1 1 Generated on 2/1/2019 11:37:44 Abandoned Calls - 2019 - February MCI-MM Date from22/1/2019 00:00:00 Date to:2/28/2019 23:59:59 Leg to UsezFirst Leg Route:911 Total Number of Calls: 2,473 2000 1500 1000 500 0 0.001-2 sec. 2.001 -10 sec. 10.0001 -15 sec. 15.001 -40 sec. 40,001+ secon d5 Range of Ring Time Number of Calls Percentage Cumulative 0.001 ?2 sec. 1789 72.34% 72.34% 2.001-10 sec. 135 5.46% 77.80% 10.0001?15 sec. 53 2.14% 79.94% 15.001?40 sec. 232 9.38% 89.32% 40,001+ seconds 264 10.68% 100.00% Total - 2473 100.00% 1 1 Generated on 3/7/2019 12:08:35 ClearStats? CallVolumeRT v.1.1.6.26 (911.12} Abandoned Calls 2019 March - "ll-I?m- Date from:3/1/2019 00:00:00 Date to:3/31/2019 23:59:59 Leg to UsezFirst Leg Route:911 Total Number of Calls: 3,204 2500 2000 1500 1000 500 0 0.001?2 sec. 2.001 -10 sec. 10.0001 -15 sec. 15.001?40 sec. 40.001+ seconds Range of Ring Time Number of Calls Percentage Cumulative 0.001?2 sec. 2444 76.28% 76.28% 2.001-10 sec. 180 5.62% 81.90% 10.0001-15 sec. 66 2.06% 83.96% 15.001?40 sec. 251 7.83% 91.79% 40.001 seconds 263 8.21% 100.00% Total 3204 100.00% 1 l1 Generated on 4/1/2019 14:19:50 ClearStats? CallVqumeRT v.1.1.6.26 gg? Abandoned Calls - 2019 - April Date from:4/1/2019 00:00:00 Date to:4/30/2019 23:59:59 Leg to Leg Route:911 Total Number of Calls: 3,232 2500 2000 - 1500 1000 500 A 0 0.001 -2 sec. 2.00140 sec. 10.0001?15 sec. 15.00140 sec. 40.001+ seconds Range of Ring Time Number of Calls Percentage Cumulative 0.001?2 sec. 2116 65.47% 65.47% 2.001-10 sec. 242 7.49% 72.96% 10.0001-15 sec. 91 2.82% 75.77% 15.001-40 sec. 398 12.31% 88.09% 40,001+ seconds 385 11.91% 100.00% Total 3232 100.00% ClearStats? CallVolumeRT v.1.1.6.26 1 1 Generated on 5/2/2019 13:53:02 Mia-jaw; ?2.le Abandoned Calls - 2019 May mew Date from:5/1/2019 00:00:00 Date to:5/31/2019 23:59:59 Leg to Use:FIrst Leg Route:911 Total Number of Calls: 3,310 2500 2000 1500 1000 500 0 0.001 -2 sec. 2.001 -10 sec. 10.0001-15 sec. 15-001-40 sec. 40.001+ secon d5 Range of Ring Time Number of Calls Percentage Cumulative 0.001-2 sec. 2089 63.11% 63.11% 2.001-10 sec. 254 7.67% 70.79% 10.0001-15 sec. 120 3.63% 74.41% 15.001?40 sec. 450 13.60% 88.01% 40.001+ seconds 397 11.99% 100.00% Total 3310 100.00% 1 1 Generated on 6/4/2019 16:58:16 ClearStats? CallVolumeRT v.1.1.6.26 .?auawm; Int-mung muggy Date from25/1/2018 00:00:00 Leg to Use:First Leg RoutezlODigitEmergency 911 Route to Use:First Route Abandoned:False 50000 40000 30000 20000 10000 Call Answer Times 2018 May Date t025/31/2018 23:59:59 Range of Ring Time 0?0 (sec) Call Ring Time 0.001?2 sec. 2.001?15 sec. 15.001?40 sec. 40.001+ seconds Total ClearStats? CallVolumeRT v.1.1.6.26 0.001-2 sec. 0-0 (sec) Call Ring Time 2.0014 5 sec. Number of Calls 3 49720 2138 577 315 52753 Total Number of Calls: 52,753 15.001-40 sec. Percentage 0.01% 94.25% 4.05% 1.09% 0.60% 100.00% 40.001+ seconds Cumulative 0.01% 94.26% 98.31% 99.40% 100.00% Generated on 6/6/2018 11:14:12 IEK 29y Date from:6/1l2018 00:00:00 Leg to UsetFirst Leg Route:10DigitEmergency 911 Route to Use:First Route Abandoned:False 50000 40000 30000 20000 10000 Call Answer Times - 2018 - June Date t026/30/2018 23:59:59 Range of Ring Time 0-0 (sec) Call Ring Time 0.001-2 sec. 2.001-15 sec. 15.001-40 sec. 40.001+ seconds Total ClearStats? CaIIVolumeRT v.1.1.6.26 0.001-2 sec. 0-0 (sec) Call Ring Time 2.001-15 sec. 5 46547 2001 516 269 49338 Total Number of Calls: 49,338 15.001-40 sec. 40.001+ seconds Percentage Cumulative 0.01% 0.01% 94.34% 94.35% 4.06% 98.41% 1.05% 99.45% 0.55% 100.00% 100.00% Generated on 7/2/2018 10:25:53 Date fromz7/1/2018 00:00:00 Date t037/31/2018 23:59:59 Leg to Use:First Leg Route:10DigitEmergency 911 Route to UsezFirsl Route Abandoneszalse 50000 40000 30000 20000 - 10000 Range of Ring Time Number of Calls 0?0 (sec) Call Ring Time 3 0001-2 sec. 47399 2.001-15 sec. 1967 15.001-40 sec. 511 40.001+ seconds 330 Total 50210 1 l1 ClearStais? CallVqumeRT v.1.1.6.26 2911/ Call Answer Times - 2018 - July Total Number of Calls: 50,210 D-O (sec) Call Ring Time 0.001-2 sec. 2.001-15 sec. 15.001-40 sec. 40.001+ seconds Percentage Cumulative 0.01% 0.01 94.40% 94.41% 3.92% 98.33% 1.02% 99.34% 0.66% 100.00% 100.00% Generated on 11/1/2018 11:42:48 u- an (9112'; Call Answer Times 2018 - August mun. Date from18l1/2018 00:00:00 Date to:8/31/2018 23:59:59 Leg to UsezFirsl Leg Routez10DlgilEmergencyl911 Route to UsezFirst Route Abandoneszalse Total Number of Calls: 47,239 50000 40000 30000 20000 10000 0 . . 0.001-2 sec. 2.001?15 sec. 15.001-40 sec. 40.001+ seconds Range of Ring Time Number of Calls Percentage Cumulative 0.001-2 sec. 44177 93.52% 93.52% 2.001 -1 5 sec. 2530 5.36% 98.87% 15.001-40 sec. 399 0.84% 99.72% 40.001+ seconds 133 0.28% 100.00% Total 47239 100.00% 1 1 Generated on 9/4/2018 10:42:35 ClearStats? CallVolumeRT v.1.1.6.26 V: nun-.4 Date from:9/1/2018 00:00:00 Leg to Use:Firsl Leg Routez10DigitEmergency 911 Route to Use:First Route Abandoneszalse 50000 40000 30000 20000 10000 Call Answer Times 2018 September Date to:9/30/2018 23:59:59 Range of Ring Time 0-0 (sec) Call Ring Time 0.001-2 sec. 2.001-15 sec. 15.001-40 sec. 40.001+ seconds Total ClearStats? CaliVolumeRT v.1.1.6.26 0.001-2 sec. 0-0 (sec) Call Ring Time 2.001-15 sec. Number of Calls 1 42661 2684 587 267 46200 Total Number of Calls: 46,200 15.001-40 sec. 40.001 seconds Percentage 0.00% 92.34% 5.81% 1.27% 0.58% 100.00% Cumulative 0.00% 92.34% 98.15% 99.42% 100.00% Generated on 10/2/2018 16:49:21 gl?i Call Answer Times - 2018 October Date fromi10/1/2018 00:00:00 Date to:10/31/2018 23:59:59 Leg to Use:First Leg Routez1ODigitEmergency 911 Route to Use:First Route Abandoned:False Total Number of Calls: 48,223 50000 40000 30000 20000 10000 0 . . 0.001-2 sec. 2.001-15 sec. 15.001-40 sec. 40.001+ seconds Range of Ring Time Number of Calls Percentage Cumulative 0.001-2 sec. 45241 93.82% 93.82% 2.001-15 sec. 2400 4.98% 98.79% 15.001 ?40 sec. 424 0.88% 99.67% 40.001+ seconds 158 0.33% 100.00% Total 48223 100.00% 1 I1 Generated on 11/1/2018 11:20:35 ClearSlats? CallVolumeRT v.1.1.6.26 Date fromi11/1/2018 00:00:00 Leg to Use:Fir51 Leg Routez10DigitEmergency 911 Route to Use:F1?rst Route Abandoned:False 50000 40000 30000 20000 10000 Range of Ring Time 0.001?2 sec. 2.001-15 sec. 15.001-40 sec. 40,001+ seconds Total ClearStats? CallVqumeRT v.1.1.6.26 Call Answer Times 2018 November Date t0211/30/2018 23:59:59 0.001?2 sec. 2.001-15 sec. Number of Calls 40224 1943 303 111 42581 1 1 15.001-40 sec. Total Number of Calls: 42,581 40.001+ seconds 94.46% 4.56% 0.71% 0.26% 100.00% Cumulative 94.46% 99.03% 99.74% 100.00% Generated on 12/10/2018 11:23:14 9.12 Date fromz12/1/2018 00:00:00 Leg to Leg Route:10DigitEmergency 911 Route to UsezFirst Route Abandoneszalse 50000 40000 30000 20000 10000 Range of Ring Time 0.001-2 sec. 2.001-10 sec. 10.0001-15 sec. 15.001-40 sec. 40.001+ seconds Total ClearStats? CallVolumeRT v.1.1.6.26 Call Answer Times 2018 - December Date to: 1 2/31/201 8 23:59:59 0.001-2 sec. Total Number of Calls: 45,026 2.001-10 sec. 10.0001 -15 sec. NM 41840 2299 180 507 200 45026 15.001 -40 sec. 40.001 seconds Percentage 92.92% 5.11% 0.40% 1.13% 0.44% 100.00% Cumulative 92.92% 98.03% 98.43% 99.56% 100.00% Generated on 6/7/2019 10:29:39 imam?" ?2 my: Date fromz1l1/2019 00:00:00 Leg to UseiFirst Leg Route:1ODigitEmergency 911 Route to UsezFirst Route Abandoned:False 40000 30000 20000 10000 - Range of Ring Time 0.001-2 sec. 2.001-10 sec. 10.0001?15 sec. 15.001-40 sec. 40.001+ seconds Total ClearStats? CallVolumeRT v.1.1.6.26 Call Answer Times - 2019 - January Date to:1/31/2019 23:59:59 0.001-2 sec. 2.001-10 sec. 39175 2716 633 1455 388 44367 10.0001 -1 5 sec. Total Number of Calls: 44,367 15.001-40 sec. 40.001+ seconds Percentage Cumulative 88.30% 88.30% 6.12% 94.42% 1.43% 95.85% 3.28% 99.13% 0.87% 100.00% 100.00% Generated on 2/1/2019 11:32:33 Vin-mn- ?upon? Date from22/1/2019 00:00:00 Date toz2/28/2019 23:59:59 Leg to Use:Firsl Leg Route:10Digi1Emergency 911 Route to UsezFirst Route Abandoned:False 40000 30000 20000 10000 0-0 (sec) Call Ring Time Range of Ring Time 0-0 (sec) Call Ring Time 0.001-2 sec. 2.001?10 sec. 10.0001-15 sec. 15.001-40 sec. 40.001+ seconds Total CIearStats? CallVqumeRT v.1.1.6.26 0.001-2 sec. 2.001-10 sec. Number of Calls 3 39272 2415 616 1512 506 44324 Call Answer Times 2019 - February Total Number of Calls: 44.324 10.0001-15 sec. 15.00140 sec. Percentage 0.01% 88.60% 5.45% 1.39% 3.41% 1.14% 100.00% 40.001+ seconds Cumulative 0.01% 88.61% 94.06% 95.45% 98.86% 100.00% Generated on 3/7/2019 12:05:41 ally; Call Answer Times - 2019 - March Date from23/1/2019 00:00:00 Date t023/31/2019 23:59:59 Leg to UserFirst Leg Routez1ODigitEmergenchQ11 Route to UsezFirst Route Abandoned:False 50000 40000 30000 20000 10000 0-0 (sec) Call Ring Time Range of Ring Time 0-0 (see) Call Ring Time 0.001-2 sec. 2.001?10 sec. 10.0001?1 5 sec. 15.001-40 sec. 40.001+ seconds Total ClearStats? CallVqumeRT v.1.1.6.26 0.001-2 sec. 2.001-10 sec. Number of Calls 1 47599 2417 567 1294 417 52295 Total Number of Calls: 52,295 10.000145 sec. 15.001-40 sec. Percentage 0.00% 91.02% 4.62% 1.08% 2.47% 0.80% 100.00% 40.001+ seconds Cumulative 0.00% 91.02% 95.64% 96.73% 99.20% 100.00% Generated on 4/1/2019 14:54:44 .90; Call Answer Times 2019 - April Date from24/1/2019 00:00:00 Date to:4/30/2019 23:59:59 Leg to UsezFirst Leg Route:1ODigitEmergency 911 Route to Use:First Route AbandoneszaISe Total Number of Calls: 48,495 50000 40000 30000 20000 10000 0 . 0-0 (5e? Call Ring 0.001-2 sec. 2.001-10 sec. 10.0001 -15 sec. 15.00140 sec. 40.001+ seconds Range of Ring Time Number of Calls Percentage Cumulative 0-0 (sec) Call Ring Time 2 0.00% 0.00% 0.001-2 sec. 41936 86.47% 86.48% 2.001-10 see. 3104 6.40% 92.88% 10.0001-15 sec. 851 1.75% 94.63% 15.001?40 sec. 1986 4.10% 98.73% 40.001+ seconds 616 1.27% 100.00% Total 48495 100.00% 1 l1 Generated on 5/2/2019 13:44:41 ClearStals? CallVqumeRT v.1.1.6.26 Date fromz5/1/2019 00:00:00 Date to:5/31/2019 23:59:59 Leg to UsezFirst Leg Route to UsezFirst Route Abandoned:False 50000 40000 30000 20000 10000 0-0 (sec) Call Ring Time Range of Ring Time 0-0 (sec) Call Ring Time 0.001 ?2 sec. 2.001-10 sec. 10.0001-15sec. 15.001-40 sec. 40.001+ seconds Total ClearSIats? CallVolumeRT v.1.1.6.26 0.001-2 sec. 2.001-10 sec. EM 1 44608 3586 928 2174 701 51998 10.0001-15 sec. 391;? Call Answer Times - 2019 - May Total Number of Calls: 51,998 15.00140 sec. 40.001+ seconds Percentage Cumulative 0.00% 0.00% 85.79% 85.79% 6.90% 92.69% 1.78% 94.47% 4.18% 98.65% 1.35% 100.00% 100.00% Generated on 6/4/2019 16:55:02