Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 1   Review  of  Riverside  County  Jail  Medical  Services     Scott  A.  Allen,  MD     Introduction     I  have  been  asked  jointly  by  counsel  representing  the  County  of  Riverside  and   counsel  representing  plaintiffs  in  the  matter  of  Gray  v.  County  of  Riverside  to   provide  an  independent  assessment  of  the  medical  care  provided  by  the  County  in   its  jail  system  and  to  make  recommendations  as  indicated  as  part  of  an  alternative   resolution  process.     In  my  task,  I  am  pleased  to  report  that  I  received  the  full  cooperation  of  the  staff  of   the  Riverside  County  Sheriff’s  Department  and  County  medical  staff,  both  in   Corrections  Health  Service  and  at  the  Riverside  University  Medical  Center  (RUMC,   formerly  Riverside  County  Regional  Medical  Center  or  RCRMC).    In  particular,  I  wish   to  thank  Lieutenants  Maurice  LeClair  and  Hal  Reed,  as  well  as  Correctional  Health   Services  (CHS)  Administrator  William  Wilson,  CHS  Medical  Director  Dr.  Victor  Laus   and  RUMC  Medical  Director  Dr.  Arnold  Tabuenca,  as  well  as  nursing  supervisors   Stillwell,  Reeves,  Adewunmi  and  Redler  for  their  flexibility  and  cooperation  during   my  investigation.       Expert  Qualifications     I  am  a  physician  licensed  in  the  state  of  California.    I  am  board  certified  in  Internal   Medicine  and  am  a  Fellow  of  the  American  College  of  Physicians.  I  am  a  Professor  of   Clinical  Medicine  and  Associate  Dean  of  Academic  Affairs  at  the  University  of   California  Riverside  School  of  Medicine.     I  have  been  a  physician  since  1991.    I  have  worked  in  the  field  of  correctional  health   care  for  the  past  17  years.    From  1997  to  2004,  I  was  a  full  time  correctional   physician  for  the  Rhode  Island  Department  of  Corrections;  for  the  final  three  years  I   served  as  the  State  Medical  Program  Director  for  the  department  where  I  oversaw   all  medical  care  for  the  State  of  Rhode  Island  prisons  and  jails  for  both  men  and   women,  including  medical,  psychiatric  and  dental  services.    From  2005  to  2011,  I   worked  full  time  in  the  Eleanor  Slater  Hospital,  the  state  psychiatric  hospital,  on   secured  units  caring  for  patients  that  included  both  sentenced  and  forensic   populations.    I  am  a  member  of  the  Society  of  Correctional  Physicians  and  a  Fellow   of  the  American  College  of  Physicians.     I  have  written  and  published  over  twenty  peer-­‐reviewed  papers  in  academic   journals  related  to  prison  health  care  and  am  on  the  editorial  board  of  the   International  Journal  of  Prisoner  Health  Care.      I  have  served  as  an  independent   expert  to  the  Federal  Court  on  standards  of  hepatitis  C  management  in  prisons,  and   have  served  as  a  plaintiff’s  expert  in  a  number  correctional  health  cases.  I  have   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 2   consulted  on  detention  health  issues  both  domestically  and  internationally  for  the   Open  Society  Institute  and  the  International  Committee  of  the  Red  Cross  and   domestically  for  the  Department  of  Homeland  Security  among  others.  I  have  worked   with  the  Institute  of  Medicine  on  several  workshops  related  to  detainee  healthcare.     I  co-­‐founded  and  am  co-­‐director  of  the  Center  for  Prisoner  Health  and  Human  Rights   at  Brown  University  and  co-­‐investigator  for  the  University  of  California  Criminal   Justice  and  Health  Care  Consortium.     A  more  detailed  listing  of  my  experience  in  correctional  health  care,  my   participation  in  the  development  of  national  correctional  policy  and  standards,  my   experiences  as  a  consultant  and  expert  witness,  and  a  list  of  my  publications  are   included  in  my  curriculum  vitae,  which  has  been  provided  to  counsel  for  the   plaintiffs  and  the  County.     I  am  familiar  with  the  degree  of  care  and  skill  ordinarily  exercised  by  members  of   the  medical  and  behavioral  health  professions  involving  the  care  and  treatment  of   inmates  and  pre-­‐trial  detainees  in  correctional  facilities.     Standards     While  it  is  understood  that  the  Riverside  County  Jail  is  not  currently  accredited  by   the  National  Commission  on  Correctional  Health  Care  (NCCHC),  the  Standards  for   Services  in  Jails  (2014  Ed.)  provides  a  useful  benchmark  for  minimum  standards  for   jail  health  services  in  the  Unites  States,  and  I  will  refer  to  those  standards  in  this   report.1     In  addition  to  the  NCCHC  standards,  I  will  make  reference  in  this  report  to   community  medical  standards.    While  the  acceptable  clinical  practice  of  medicine   allows  for  a  wide  variety  of  approaches  to  practice,  community  medical  standards   are  the  point  in  which  the  greater  body  of  experts  and  practitioners  in  the  field  have   found  agreement  and  are  established  by  the  standard  of  care  accepted  by  the   community  at  large.       Broadly  speaking,  a  community  medical  standard  has  been  established  which  has   already  taken  into  consideration  all  points  of  view  and  evidence,  and  that  is  what  I   will  use  as  a  standard  for  care.    There  is  no  separate  or  unequal  standard  of  care  for   inmates  of  correctional  institutions;  there  are  merely  logistical  challenges  and   reasonable  accommodations  and  modifications  of  standard  medical  approaches  that   are  a  direct  result  of  the  constraints  of  confinement  settings.    Those  exceptions  and   accommodations  to  security  needs  should  be  absolutely  minimal  and  rarely   interrupt  and  never  prevent  essential  healthcare  delivery.    To  the  extent  that   providing  medical  care  in  a  correctional  setting  raises  some  unique  challenges,  I                                                                                                                   1  When  I  cite  the  2014  NCCHC  Standards  for  Health  Services  in  Jails,  the  standard  is   in  the  following  format:    the  letter  “J”  followed  by  letter  “A”  through  “I”  and  a   number.    For  example,  the  standard  for  Receiving  Screening  is  J-­‐E-­‐02.   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 3   draw  on  my  knowledge  of  standards  and  practices  as  a  physician  experienced  in   correctional  healthcare  and  familiar  with  standards  of  the  field.     In  general,  when  I  refer  to  minimal  community  standards,  I  refer  to  services  a   patient  with  Medicaid  coverage  would  likely  be  eligible  to  receive  in  a  community   health  center  or  similar  setting,  recognizing  that  inmates  are  not  constitutionally   entitled  to  the  most  sophisticated  care  money  can  by,  but  to  adequate  medical  care.       Finally,  when  I  do  make  reference  to  constitutional  standards  to  health  care  (based   on  the  Eighth  Amendment  prohibition  on  cruel  and  unusual  punishment),  I  do  so   not  as  a  lawyer  (which  I  clearly  am  not)  but  as  a  physician  with  extensive  experience   in  actually  providing  that  level  of  care  in  jails  and  prisons  and  in  helping  the  courts   to  define  that  standard  in  practical  terms.       Methods     My  investigation  of  the  medical  services  at  the  Riverside  County  Jail  involved  the   following  methods:       1) Site  Visits:    In  the  course  of  my  review  of  medical  services  in  the  county  jails,  I   have  personally  visited  all  five  jail  facilities  at  least  once  and  two  facilities   (Robert  Presley  and  Southwest)  twice.     2) Record  Reviews:    I  have  reviewed  selected  medical  records  and  medication   administration  records  at  all  five  sites.    Records  typically  were  selected   because  the  inmate  had  a  chronic  medical  condition  or  had  been  recently   seen  by  medical  staff.     3) Staff  Interviews:    During  all  site  visits  I  had  the  opportunity  to  conduct  staff   interviews.    During  the  course  of  my  investigation,  I  had  opportunities  to   question  the  RUMC  Medical  Director  Arnold  Tabuenca,  MD,  Correctional   Health  Services  (CHS)  Administrator  William  Wilson,  the  CHS  Medical   Director  Victor  Laus,  MD,  nurses  supervisors  at  all  of  the  facilities  as  well  as   physicians  and  nurses  at  various  sites.    In  addition,  I  had  the  opportunity  to   speak  with  a  number  of  Sheriff’s  Deputies  about  the  interface  of  security  with   the  health  care  operations.     4) Inmate  Interviews:    I  interviewed  a  sampling  of  inmates  at  all  five  facilities.    In   total,  I  conducted  private  one-­‐on-­‐one  interviews  with  over  fifty  individual   inmates.    In  addition,  I  conducted  some  brief  interviews  with  a  number  of   inmates  in  segregation  at  their  cell  doors  in  the  housing  unit.     5) Document  Review:    I  reviewed  numerous  documents  provided  by  the  parties   relating  to  the  health  services  at  the  Riverside  County  Jail.    In  addition  to  the   comments  provided,  I  also  reviewed  publicly  available  documents  including   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD the  2011  Grand  Jury  Report,  the  2011  IQM  report  and  the  Riverside  County   budget.   4     Background  of  Medical  Services  at  Riverside  County  Jail     Impact  of  budget  cuts  to  jail  health  care  services:     According  to  Sheriff  Sniff’s  July  15,  2011  response  to  the  2010-­‐2011  Grand  Jury   Report,  “…beginning  fiscal  year  2008/2009,  the  conflict  between  legal  responsibility   and  practical  authority  resulted  in  deep  cuts  to  medical  personnel  staffing  levels,   without  consideration  for  how  those  cuts  affected  the  respondent’s  (the  Sheriff’s   Department)  ability  to  fulfill  the  legal  responsibility.”    [Emphasis  added].      Sheriff  Sniff   then  went  on  to  report  that:       …  the  budget  and  medical  personnel  staffing  cuts  beginning  fiscal  year   2008/2009  unacceptably  impacted  the  delivery  of  medical  services,  and   unacceptably  impacted  other  jail  operations  as  well.    To  confirm  and   accurately  assess  the  extent  of  this  impact,  the  respondent  requested   evaluations  from  the  Corrections  Standards  Authority  (CSA)  and  the  Institute   for  Medical  Quality  (IMQ).    Both  CSA  and  IMQ  found  that  emergency  and   basic  medical  services  were  not  being  delivered  within  the  intent  of  the  CCR   Title  15  Minimum  Standards  for  Local  Detention  Facilities.       According  to  the  2011  IMQ  assessment,  as  of  January  2011,  the  detention  health   staff  experienced  a  44%  reduction  in  staff  due  to  budget  cuts.    My  own  interviews   with  administrators  and  physicians  confirmed  that  the  2008/2009  budget   directives  devastated  medical  staffing.    In  the  case  of  the  physicians,  staffing  went   from  five  physicians  (including  Dr.  Laus,  the  medical  director  and  four  other   physicians)  to  three.    However,  in  the  face  of  almost  doubled  workloads,  two  of  the   remaining  physicians  resigned.    In  spite  of  efforts  to  find  replacements,  the  County   was  unable  to  fill  those  vacancies,  and  for  a  period  of  roughly  two  years,  one   physician,  Dr.  Laus,  remained  to  provide  health  care  to  all  five  adult  facilities  from   Blythe  to  Temecula.    Nursing  staff  was  similarly  devastated,  resulting  in  only  one   facility  out  of  the  five  with  continuing  24/7  health  coverage.    To  put  this  in   perspective,  this  reduced  staffing  was  asked  to  provide  adequate  care  across  five   geographically  spread  facilities  with  an  average  daily  population  of  over  3700,  and   annual  admissions  numbering  nearly  sixty  thousand  in  2014.     The  2011  IMQ  consultants  also  noted  a  rise  in  court  orders  directing  the  department   to  address  unmet  health  needs  of  inmates  appearing  before  the  court  as  part  of  their   routine  criminal  proceedings.    My  finding  confirms  that  some  four  years  later,  the   courts  continue  to  issue  numerous  orders  to  the  department  to  address  unmet   health  needs  of  inmates.    Court  orders  relating  to  health  care  have  been  in  excess  of   150  per  month  as  recently  as  the  first  quarter  of  this  year.    This  is  an  extraordinary   finding,  and  documents  a  lack  of  faith  by  the  courts  in  the  County’s  ability  to  meet  its   statutory  and  constitutional  obligations  for  the  provision  of  health  care  to  county   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 5   inmates.    As  noted  by  IMQ  in  2011,  such  court  orders  “should  be  rare  and  only  seen   under  unusual  circumstances.”    In  my  experience,  I  have  never  seen  such  a  high   number  of  court  orders  directed  at  a  correctional  healthcare  program.                                                                                                                                                                                           Inter-­‐departmental  Issues     The  provision  of  health  care  in  Riverside  County  Jails  is  complicated  by  evolving   relationships  between  County  departments  –  specifically  the  Sheriff’s  Department   and  the  County  Hospital  (Riverside  University  Medical  Center  –  previously  known  as   Riverside  County  Regional  Medical  Center).    In  response  to  the  confused  lines  of   authority  noted  in  the  grand  jury  reports,  a  MOU  was  drafted  and  signed  outlining   the  responsibilities  and  expectations  of  each  department  in  the  provision  of  care.     However,  in  my  interviews  with  key  personnel  and  administrators  from  both   departments,  I  found  that  some  confusion  remains  in  relation  to  budgeting  for   services  provided.    By  the  end  of  my  investigation,  it  was  not  clear  to  me  that  the   County  has  resolved  what  I  would  call  perverse  economic  incentives  for  the   individual  departments  that  could  lead  to  inappropriate  or  costly  care  by  one   department  on  the  one  hand  or  could  lead  to  limited  access  to  care  by  the  other   department  on  the  other  hand.         For  example,  it  was  the  belief  of  the  County  hospital  administration  that  RUMC  is   budgeted  for  a  fixed  amount  to  provide  inpatient  and  consultation  medical  care.     This  at  least  theoretically  creates  an  incentive  for  the  Sheriff  to  shift  care  to  the   higher  cost  setting  by  pressing  to  send  inmates  to  hospital  earlier  than  clinically   indicated  and  keep  them  in  hospital  longer  than  clinically  indicated  as  hospital  care   does  not  cost  the  Sheriff  any  additional  funds.    At  the  same  time,  the  hospital  may   feel  pressure  to  discharge  inmate  patients  prematurely  as  each  day  results  in   additional  costs  that  cannot  be  recouped.    It  is  important  to  be  clear  that  I  see  no   evidence  that  either  department  has  actually  yielded  to  these  real  or  perceived   perverse  fiscal  pressures,  but  if  these  perceptions  are  indeed  based  on  reality,   budgeting  should  be  reviewed  in  order  to  mitigate  these  perverse  incentives  so  that   decisions  regarding  the  appropriate  level  of  care  and  setting  are  not  unduly   influenced  by  them  and  the  appropriate  agencies  are  adequately  funded  for  any  care   they  provide.    While  in  the  end,  this  is  all  County  money,  I  am  trying  to  draw   attention  to  an  arrangement  that  might  actually  be  driving  overall  costs  to  the   County  to  a  higher  level  than  they  need  to  be  while  at  the  same  time  creating   unnecessary  liability  risks.           Challenges  of  Realignment     California  is  currently  undergoing  a  historic  reform  of  incarceration  practices   largely  driven  by  litigation.    Sweeping  changes  have  resulted,  including  AB  109,  also   known  as  “realignment,”  legislation  crafted  in  an  effort  to  deal  with  state  prison   overcrowding  among  other  concerns.    As  a  result  of  realignment,  county  jails  across   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 6   the  state  now  face  significant  new  and  previously  unanticipated  challenges.  In   addition  to  being  asked  to  accommodate  higher  numbers  of  inmates  who   historically  would  have  been  held  in  the  custody  of  the  state  in  state  prisons,  jail   facilities  are  being  asked  to  provide  what  essentially  is  prison  care  in  facilities  that   were  designed  as  jails.    Jails  historically  house  inmates  for  shorter  periods  of  time.     The  new  AB  109  inmates  will  typically  serve  much  longer  terms  in  the  county  jails,   terms  ranging  from  months  to  years.     This  change  has  consequences  for  both  the  conditions  of  confinement,   programming,  educational  and  work  opportunities.    But  it  also  has  consequences  for   health  care.  Realignment  has  created  a  host  of  new  challenges  to  county  jails  and   placed  increased  burdens  on  the  provision  of  health  care  in  a  system  that  was   designed  around  short  stays,  but  now  has  a  significant  sub-­‐population  that  can  be   expected  to  be  confined  to  the  county  facilities  for  months  or  even  years.       Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 7       Overall  Findings     The  current  level  of  care  in  the  Riverside  County  Jails  is  inadequate,  poses  a   significant  risk  of  serious  harm  to  inmates  confined  there  and  in  the  opinion  of  this   expert  does  not  meet  minimal  constitutional  standards.         The  inadequacy  of  the  current  health  system  can  be  almost  entirely  attributed  to   two  factors:  1)  inadequate  financial  support  provided  to  the  department  by  the   County  over  a  period  of  years  and  2)  correctable  programmatic  deficiencies  and   institutional  barriers  both  within  the  facilities  and  within  the  County  Hospital  and   clinic  system.         At  the  same  time,  I  found  the  department  medical  staff  including  nurses,  doctors  and   administrators  and  the  Sheriff’s  Department  liaisons  on  the  whole  to  be  professional   and  competent.2    This  finding  is  critical  because  it  suggests  that  if  the  historical   structural  and  resourced  based  issues  are  addressed,  care  could  be  brought  up  to   meet  constitutional  standards.     In  my  opinion,  the  department  has  the  capacity  to  correct  their  many  deficiencies  if   they  are  provided  with  adequate  resources  on  an  ongoing  basis.    Indeed,  a  plan  for   reform  articulated  by  Correctional  Health  Administrator  William  Wilson  is  well   thought  out  and  holds  promise  for  eliminating  deficiencies.  In  the  course  of  my   investigation  I  was  able  to  learn  about  the  plan  for  reform  in  some  detail,  and  I  can   confirm  that  important  initial  steps  to  bring  health  care  into  compliance  with   constitutionals  standards  have  recently  been  undertaken.    The  department  has  a   reasonable  plan.    I  reference  this  plan  where  helpful  in  relevant  findings  and   recommendations  in  this  report.     Yet  while  the  department  has  a  reasonable  plan,  what  the  department  doesn’t  have   yet  is  a  track  record  of  success  in  providing  constitutionally  appropriate  care.         A  Riverside  Grand  Jury  and  an  outside  consultant  noted  deficiencies  in  health  care   delivery  as  far  back  as  2011.    Four  years  have  passed  with  only  initial  and   incomplete  reforms  and  improvements,  most  of  them  relatively  recent.    In  the  past   year,  meaningful  corrective  measures  have  picked  up  in  pace,  but  there  has  not  been   enough  time  for  those  interventions  to  have  corrected  the  deficiencies  brought  on   by  years  of  fiscal  neglect.                                                                                                                         2  This  is  an  overall  impression.    I  will  make  specific  comments  about  the   professional  qualifications  of  the  physicians  elsewhere  in  this  report  as  not  all  are   fully  qualified  to  provide  care  to  adults.   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 8     Specific  Findings     The  section  that  follows  outlines  specific  deficiencies  noted  in  my  review.    If  there  is   a  relevant  NCCHC  standard,  I  note  it.  3    No  adverse  finding  is  based  solely  on  an   inmate  claim  made  during  an  interview  although  some  were  identified  first  by  an   interview;  all  problems  described  were  verified  either  by  the  medical  record  or  by   staff  or  in  some  cases,  by  both.     Accreditation  status:       Currently,  the  Riverside  County  Jail  Health  Services  are  not  accredited  with  NCCHC   or  the  American  Correctional  Association.    According  to  the  Medical  Administrator,   Mr.  Wilson,  the  department  is  considering  applying  for  accreditation  with  the   NCCHC.     Staffing:         Currently  staffing  remains  short  of  the  department’s  own  stated  plan  and  is  not   sufficient  to  deliver  appropriate  medical  care.    A  reasonable  staffing  recruitment   plan  is  in  place,  and  efforts  to  recruit  new  physicians  and  nurses  is  underway,  but   four  years  after  the  department  was  made  aware  by  consultants  of  staffing   deficiencies,  the  staffing  levels  proposed  by  the  department  have  not  yet  been  met.     According  to  a  Correctional  Healthcare  Services  Personnel  Tracking  report  provided   to  me  through  counsel,  as  of  May  28,  2015,  one  of  the  five  full  time  physician   positions  and  three  of  the  six  nurse  practitioner  positions  remain  unfilled.    For  the   entire  health  care  service,  62  of  217  (roughly  28%)  of  the  authorized  positions   remain  unfilled.       Current  physician  salaries  may  not  be  competitive  with  other  correctional  medicine   opportunities  in  the  state  and  this  is  likely  related  to  the  failure  of  the  department  to   attract  board  certified  physicians.  Of  the  seven  physicians  identifies  as  working  for   the  department,  I  can  verify  only  one  (Dr.  Chakmakian)  currently  holds  current   board  certification  in  a  recognized  American  Board  of  Medical  Specialties  discipline.     Dr.  Montenegro  is  one  of  the  physicians  who  is  not  board  certified,  and  only  appears   to  have  training  in  pediatrics  –  training  that  is  not  appropriate  for  an  adult  facility.     One  of  the  physicians,  Dr.  Sawires  was  previously  disciplined  by  the  licensure  board   in  Michigan  for  an  apparent  failure  to  disclose  past  disciplinary  issues  on  an   application.  (J-­‐C-­‐07)                                                                                                                     3  My  inclusion  of  the  standards  is  merely  for  reference  and  although  I  do  describe   deficiencies,  inclusion  of  the  standard  in  this  section  does  not  mean  I  have   necessarily  concluded  that  the  standard  is  not  being  met.    I  do  summarize  standards   that  I  feel  are  not  being  met  later  in  this  document.     Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 9   Physical  space  for  medical  care:       With  the  exception  of  the  Southwest  Detention  Center,  clinic  space  in  most  facilities   small,  cramped  and  poorly  designed.    Some  clinic  spaces  in  the  Banning  facility  have   open  walls  that  allow  people  outside  the  clinic  to  listen  in  on  private  medical   consultations.    Much  of  the  clinic  space  appears  not  to  have  been  architecturally   designed  to  be  clinic  space  –  especially  in  the  older  facilities.    Overall,  outside  of  the   Southwest  Detention  Center,  clinic  space  too  small  and  is  inadequately  designed.     The  small  clinical  space  can  limit  the  number  of  patients  being  seen  and  the   efficiency  of  flow  or  multitasking  (such  as  a  doctor  and  nurse  working  together  at   the  same  time  in  the  same  space)  and  the  lack  of  privacy  violates  confidentiality  and   inhibits  patients  from  providing  candid  histories  that  are  required  for  provision  of   care  and  is  a  violation  of  NCCHC  standards  and  the  community  standard.    (J-­‐D-­‐03,  J-­‐ A-­‐09)     Infirmary  or  Intermediate  Level  of  Care     Across  the  entire  system,  the  Riverside  County  Jail  has  no  ability  to  provide   infirmary  level  or  intermediate  level  of  care.    As  a  result,  inmate  patients  requiring   higher  level  of  must  be  transferred  to  outside  facilities  with  the  attendant  higher   medical  and  security  costs.  (J-­‐G-­‐03)     Screening  on  Intake  and  Initial  Health  Assessments:     Currently,  non-­‐medically  licensed  Deputies  (who  have  been  trained  in  the  Academy)   perform  much  of  the  initial  screening  of  inmates  for  health  problems.      The  facility  is   moving  towards  a  screening  process  performed  entirely  by  licensed  staff,  but  to   date,  they  have  not  reached  that  goal.    In  cases  where  Deputies  perform  screening,   nurses  only  evaluate  those  inmates  who  have  positive  findings  based  on  the  short   20  question  screening  questionnaire  administered  by  the  deputies.    There  does  not   appear  to  be  a  subsequent  initial  health  assessment  performed  on  the  full   population  within  14  days.    Currently,  initial  assessments  are  being  done  only  if   screening  identifies  a  problem  or  if  the  inmate  seeks  care  themselves.    This   approach  does  not  meet  NCCHC  standards  and  by  increasing  the  risk  that  significant   health  issues  are  not  identified  early  places  patients  at  an  unreasonable  risk  of   harm.  The  department  is  moving  towards  screening  by  licensed  nursing  staff  for  all   inmates,  but  has  not  yet  reached  that  goal,  and  therefore  has  not  yet  met  the   standard.  (J-­‐E-­‐02  and  J-­‐E-­‐04)     Currently,  screening  for  TB  involves  a  risk  based  strategy  rather  than  a  universal   screening  protocol  at  intake.    The  department  is  in  the  process  of  changing  to   universal  intake  screening  by  nurses  and  a  more  effective  universal  TB  screening   protocol.    All  facilities  visited  do  have  negative  pressure  isolation  rooms  for  the   housing  of  inmates  suspected  of  having  active  TB.  (J-­‐B-­‐01)       Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 10   Continuous  Quality  Improvement:     Continuous  Quality  Improvement,  recommended  in  May  2011  by  IMQ,  has  only  just   started.    There  is  insufficient  track  record  to  assess  the  quality  and  effectiveness  of   this  essential  program.    The  facilities  currently  have  very  little  data  to  help  guide   medical  operations.  The  Correctional  Health  Administrator  and  Medical  Director  in   cooperation  with  the  staff  have  initiated  initial  efforts  at  assembling  and  analyzing   programmatic  information.    Initial  CQI  efforts  focus  on  analysis  the  specialty  referral   process  in  order  to  reduce  backlogs  and  wait  times.    CQI  is  an  essential  process  to   assure  quality  and  timeliness  of  health  care  delivery  and  is  required  to  meet   standard  of  care.  (J-­‐A-­‐06)     Utilization  Management:     There  is  no  formal  identifiable  process  for  reviewing  utilization  of  medical  services.     Specifically,  there  is  no  utilization  management  committee.    Utilization  management   is  a  process  that  comes  out  of  the  managed  care  field  and  it  is  used  for  standardizing   criteria  and  approval  procedures  for  outside  high  cost  care.    It  can  be  an  effective   tool  for  both  cost  containment  and  for  establishing  standardized  approaches  to   specialty  care  and  other  high  cost  items  such  as  durable  medical  equipment.     Medical  Records:     Medical  records  are  currently  paper-­‐based.    A  paper  based  medical  records  in  a  jail   system  that  is  geographically  spread  out  is  woefully  inefficient.    Inmates  are   frequently  transferred  between  facilities  but  records  do  not  always  arrive  with  the   inmate.    A  review  of  records  reveals  a  pattern  of  unsigned  telephone  orders  by   physicians  –  some  as  old  as  one  week  –  and  key  lab  results  that  have  been  filed   without  notation  or  acknowledgment  by  a  physician  or  nurse  practitioner.     Documentation  of  clinical  encounters  is  often  brief  and  incomplete.    There  is  almost   no  documentation  by  physicians  of  patient  education  about  their  illnesses,  their  lab   or  test  results  or  the  treatment  plan.    Handwriting  is  frequently  poor,  and  some   providers  do  not  use  a  signature  stamp  so  it  is  unclear  to  a  reviewer  who  wrote  the   note  and  their  professional  capacity  (doctor  versus  nurse  or  other  staff).  Problem   lists  are  often  incomplete.    Lab  and  radiology  results  are  frequently  filed  without   provider  sign  off  and  abnormal  results  were  often  filed  without  any  documented   intervention  to  address  the  abnormality.  Also,  a  significant  deficiency  currently  is   that  the  facility  is  not  using  a  unified  health  record  and  mental  health  records  are   kept  separately  from  other  medical  records.    This  is  a  bad  practice  that  significantly   increases  the  risk  of  drug  interactions  and  inappropriate  care.  (J-­‐H-­‐01  and  J-­‐H-­‐03)     The  department  has  contracted  to  deploy  a  correctional  Electronic  Health  Record   (EHR)  imminently  (at  the  time  of  the  drafting  of  this  report).    I  was  able  to  see  a   brief  demonstration  of  the  HER  prior  to  its  deployment.    At  the  time  of  my   investigation,  this  new  system  had  not  yet  deployed.    While  I  was  impressed  with   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 11   the  demonstration  of  the  software  by  the  vendor,  it  is  too  early  to  comment  on   whether  or  not  this  new  system  will  adequately  address  charting  deficiencies.     Electronic  health  systems  are  living  software  solutions  requiring  set  up,   maintenance  and  continuous  modification  and  maintenance  of  a  functioning   computer  network.    It  also  requires  ongoing  staff  training.         The  County’s  demonstrated  ability  to  deploy  an  EHR  is  mixed  at  best.    At  the  County   Hospital  where  I  am  on  staff,  I  was  part  of  the  initial  deployment  of  the  Next-­‐Gen   EHR  for  outpatient  clinics  (and  I  have  been  part  of  the  launch  of  two  other  EHR   systems  in  previous  settings).    After  four  years  of  network  problems  and  training   and  maintenance  and  modification  problems,  the  Next-­‐Gen  system  proved  to  be   slow,  unreliable  (frequent  crashes),  difficult  to  find  archived  scanned  items  and   nearly  impossible  to  scan  or  review  prior  encounters  efficiently.    It  is  now  being   abandoned  in  favor  of  an  entirely  new  EHR  program  in  part  due  to  compatibility   issues  with  partner  organizations,  something  that  was  not  fully  anticipated  at  the   time  of  the  programs  initial  selection.    Next-­‐Gen  looked  good  when  it  was   demonstrated  too,  but  the  County  was  unable  to  successfully  deploy  it,  or  at  least  it   did  not  solve  all  of  the  problems  it  was  hoped  to  solve  and  it  created  new  ones.    This   does  not  necessarily  mean  the  County  was  not  thoughtful  or  reasoned  when  it   selected  Next-­‐Gen,  but  it  illustrates  how  hard  it  is  to  actually  deploy  a  system,  and  is   some  indication  of  the  County’s  ability  to  do  so.    So,  while  there  is  reason  to  be   optimistic  that  the  new  EHR  system  will  help  correct  documentation  deficiencies,  it   is  way  too  early  to  tell  whether  it  will  actually  succeed.    As  with  other  areas  cited  in   this  report,  the  County  has  a  reasonable  plan,  but  not  a  track  record  of  success.           Chronic  Disease  Management     Chronic  disease  management  is  inadequate.  (J-­‐G-­‐01)     My  review  found  management  of  chronic  illnesses  such  as  asthma,  diabetes,  HIV  and   hypertension,  among  others,  to  be  ad  hoc,  incomplete,  inconsistent,  and  reactive  as   opposed  to  proactive.  Care  of  chronic  diseases  appears  to  be  driven  more  by  inmate   self  advocacy  including  court  intervention  than  by  widely  accepted  clinical   guidelines  (including  but  not  limited  to  those  referenced  by  the  NCCHC  and  Federal   Bureau  of  Prisons).         There  is  no  reliable  centralized  list  of  patients  with  chronic  care  conditions.    Lists   are  maintained  locally  at  individual  housing  stations  and  consist  of  cases  identified   by  nurses  on  the  housing  units  which  does  not  allow  for  tracking  of  chronic  disease   management  as  patients  move  both  within  the  facility  or  between  facilities.    The   facility  did  provide  me  with  chronic  disease  protocols  but  based  on  my  record   review,  but  I  based  my  conclusions  on  the  actual  ongoing  care  of  chronic  illness   being  provided  and  documented,  such  as  regularly  scheduled  follow  up  visits  (those   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 12   appear  to  be  scheduled  inconsistently  –  if  at  all  –  by  individual  physicians  and   nurses  with  no  clearly  documented  logic  or  clinical  reasoning).     In  a  number  of  reviewed  cases,  care  of  chronic  disease  patients  appeared  to  be   negligent  and  overall  care  of  chronic  diseases  could  be  characterized  as  deliberately   indifferent.         Some  examples  follow:       Asthma-­‐  Asthma  care  in  the  cases  reviewed  does  not  meet  nationally   accepted  standards.    The  facility  makes  no  use  of  Peak  flow  meters.    Peak  flow   meters  are  inexpensive  plastic  devices  that  allow  for  reliable  objective  assessment   of  the  severity  of  a  patient’s  ability  to  breath  and  are  considered  a  standard  part  of   asthma  management.    In  some  cases  reviewed,  patients  with  significant  asthma   histories  were  not  evaluated  by  physicians  unless  they  presented  with  an  acute   attack.    In  one  case,  an  inmate  with  a  significant  history  of  asthma  noted  on  intake   has  not  ever  been  seen  by  a  physician  at  the  jail  over  his  entire  15  month  period  of   incarceration.    During  this  period,  he  did  have  an  order  for  a  rescue  inhaler,  but  was   not  assessed  by  a  physician  at  any  time  to  assure  that  the  treatment  plan  was   effective.    During  an  acute  asthma  attack,  he  was  sent  to  an  outside  Emergency   Room  (the  only  documented  physician  encounter  during  the  fifteen  month  period  of   incarceration).    On  return  from  the  Emergency  Room,  he  was  not  reassessed  by  a   facility  physician.    An  order  for  prednisone  documented  by  the  ER  physician  was   never  noted  or  ordered  by  the  facility  and  the  inmate  never  received  this  critical   medication  for  his  serious  and  acute  medical  condition.           Diabetes-­‐  Diabetes  care  at  the  jail  facilities  is  inconsistent.    Known  diabetics   do  typically  receive  adequate  monitoring  by  nurses  with  assessment  of  blood  sugar   by  finger  stick  testing  as  ordered  by  a  physician.    However,  regular  evaluation  by  a   physician  is  inconsistent.    Measurement  of  Hemoglobin  A1C  (HgbA1C  –  a  standard   measure  of  diabetic  control)  on  arrival  and  at  recommended  intervals  (typically   every  90  days)  is  inconsistent.    In  one  case,  a  known  diabetic  had  been  detained  for   nearly  3  months  with  no  lab  work  or  HgbA1c  ordered.    Accommodation  for  special   footwear  for  diabetic  with  diabetic  neuropathy  was  inconsistent  (failure  to  provide   adequate  footwear  can  result  in  significant  foot  injuries  leading  to  significant   complications  including  infections  and  amputations.    The  standard  footwear  in   Riverside  jails  is  inexpensive  disposable  slippers  which  are  not  appropriate  and   provide  inadequate  protection  for  diabetics  and  others  with  neuropathies.)    In   another  case,  the  inmate  discontinued  his  own  diabetic  medication,  but  this  was   never  reported  to  a  physician  by  nursing,  and  the  patient  was  not  called  in  to  discuss   his  decision  to  unilaterally  discontinue  his  medications.    In  yet  another  case,  an   inmate  did  receive  blood  work  with  a  significantly  high  HgbA1c  documented  in   March  2015  documenting  poorly  controlled  diabetes.    As  of  May  20,  2015,  a   physician  had  not  reassessed  the  patient  nor  had  the  results  been  explained  to  the   patient.    In  another  case  at  Robert  Presley,  an  elevated  HgbA1C  was  noted  by  the   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 13   doctor  in  March,  but  the  treatment  plan  was  not  adjusted  and  the  results  were  never   discussed  with  the  patient.           Hypertension-­‐  Management  of  hypertension  in  the  Riverside  County  Jail  did   not  meet  nationally  accepted  guidelines  for  the  cases  I  reviewed  (Ref:  NCCHC   October  2014  guidelines  for  hypertension,  JNC  8).    Specifically,  patients  with   hypertension  did  not  typically  receive  complete  initial  exams  and  work-­‐ups,  they   did  not  consistently  receive  appropriate  laboratory  or  EKG  tests.    In  one  case,  the   inmate  went  four  days  without  medications.     HIV-­‐  HIV  care  in  the  Riverside  County  Jail  does  not  meet  nationally  accepted   guidelines.    In  the  cases  I  reviewed,  I  documented  interruption  in  critical   antiretroviral  medications  on  arrival  (April  26,  2015  the  inmate  submitted  a  slip   reporting  HIV  and  need  for  continuation  of  medications.    First  meds  given  on  May  7,   2015,  some  ten  days  later).    In  one  case  of  an  inmate  with  HIV  who  had  been   incarcerated  for  two  years,  CD4  cell  counts  (which  should  be  checked  every  90   days)  had  not  been  ordered  since  late  2013  (over  a  year  and  a  half).    In  that  same   case,  he  had  not  been  seen  by  an  HIV  specialist  in  over  a  year  and  a  half.    In  general,   consultation  with  HIV  specialists  for  inmates  with  HIV  appears  to  be  rare  if  it  occurs   at  all.       Other  chronic  conditions-­‐  In  other  cases  where  inmates  had  known  chronic   care  needs,  care  was  infrequent  and  cavalier.    In  Blythe,  an  inmate  with  known   chronic  lung  disease,  heart  disease  (previous  heart  attack),  diabetes  and  gout  had   not  been  seen  by  a  physician  in  nearly  five  months.    A  patient  at  Southwest  was   noted  on  intake  to  have  a  history  of  Barrett’s  esophagus,  a  serious  esophageal   condition  that  requires  chronic  acid  suppression  with  medications,  but  no  acid   blocking  medication  was  ordered  and  the  patient  was  placed  on  daily  aspirin   (presumably  for  stroke  risk),  a  medication  that  can  exacerbate  the  condition.    A   patient  who  had  undergone  a  kidney  transplant  in  the  past  went  four  days  without   medications.    A  patient  at  Southwest  with  seizure  history  on  medications  noted  on   intake  waited  two  days  without  medications.    Later,  when  labs  were  drawn,  he  was   never  informed  of  results.         Timely  Access  to  Care:     The  Riverside  County  Jail  is  not  consistently  providing  timely  access  to  care  for   serious  medical  conditions.    Shortcomings  in  timely  access  to  care  occur  in  two   distinct  areas.    The  first  is  timely  access  to  a  facility  physician  for  serious  medical   care.    The  second  is  timely  access  to  specialty  care  that  cannot  be  provided  on-­‐site.       Timely  access  to  facility  physicians-­‐  Across  the  system,  I  documented   unacceptably  long  waits  to  see  a  physician,  with  typical  waits  ranging  from   five  days  to  two  months  or  more.    For  the  most  part,  this  appeared  to  be   related  to  limited  staffing  of  physician  providers.    In  other  cases  where   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD   14   physician  availability  has  been  improved,  it  appeared  to  be  simply  an   established  informal  standard  based  on  past  practice.  (J-­‐A-­‐01)   Timely  access  to  specialty  care  -­‐The  Riverside  County  Jail  is  not  providing   timely  access  to  specialty  care  for  patients  with  serious  medical  conditions.     This  appears  largely  to  be  the  result  of  barriers  to  access  to  specialty  care  at   the  Riverside  University  Medical  Center.    Due  to  limits  in  its  own  capacity,   RUMC  has  difficulty  accommodating  specialty  consultations  for  patients  in   the  community  as  well,  but  when  RUMC  is  unable  to  accommodate  a   detention  health  consultation  need,  the  County  has  no  alternative   arrangements  with  other  clinical  providers  to  secure  the  needed  care.      In  the   past,  some  of  the  delay  was  the  result  of  limitations  in  availability  of  deputies   to  accompany  inmate  patients  (at  Robert  Presley,  outside  trips  were  limited   to  two  patients  per  day  owing  to  security  staffing  constraints  –  this   information  was  volunteered  by  deputies  at  my  initial  briefing),  but  this   barrier  has  reportedly  been  removed.  (J-­‐D-­‐05)     Telemedicine     Despite  being  spread  across  a  very  large  geographical  areal  and  despite  high   logistical  and  financial  costs  of  transporting  patients  for  specialty  visits,  the   Riverside  County  Jail  currently  does  not  use  telemedicine  technology  for  either   general  physician  or  specialty  consultation.     Physical  Disability  Issues     The  Riverside  County  Jail  makes  minimal  accommodations  for  inmates  with  physical   disabilities  and  in  many  cases  the  accommodations  are  overly  restrictive  or   inadequate  to  accommodate  the  disability.    For  inmates  who  require  durable   medical  equipment  such  as  wheelchairs,  walkers  or  canes,  they  are  restricted  to   special  housing  units  (SHU’s)  that  do  not  offer  a  higher  level  of  care  and  sometimes   don’t  even  offer  fully  accessible  facilities  (such  as  fully  accessible  showers).    Their   restriction  to  those  units  is  based  simply  on  their  use  of  durable  medical  equipment   and  the  policy  is  presumably  designed  to  contain  such  equipment  to  a  restricted   area  for  security  purposes.    The  resulting  restriction  on  housing  and  movement  for   disabled  inmates  based  solely  on  administrative  convenience  or  security  concerns   without  individualized  risk  assessment,  alternative  risk  mitigation  efforts  and   without  providing  adequate  housing  accommodations  with  or  without  a  higher  level   of  care  and  support  for  the  disability  raises  ADA  concerns.     Additionally,  the  facility  has  an  overly  restrictive  approach  to  accommodating   medical  conditions.    Two  common  examples  include  mattresses  and  shoes.    The   standard  shoe  provided  by  the  facility  is  a  disposable  slipper  that  offers  little   support  or  foot  protection.    This  is  not  appropriate  for  patients  with  diabetes,  other   neuropathies  or  other  lower  extremity  injuries  or  disease;  yet,  requests  for   accommodation  for  a  more  supportive  shoe  are  often  dismissed  due  to  overly   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 15   restrictive  medical  criteria.    Similarly,  the  standard  mattress  provided  for  inmates  is   quite  thin  –  even  by  correctional  standards  –  and  yet  reasonable  requests  for  an   additional  mattress  to  accommodate  chronic  conditions  are  often  dismissed  due  to   overly  restrictive  criteria.    Staff  are  understandably  concerned  about  “opening  the   floodgates”  to  requests  for  special  accommodations,  but  many  other  facilities  in  the   state  and  the  country  manage  these  same  issues  more  effectively  without  adverse   consequences  to  the  staff  or  facility.  (J-­‐G-­‐02  and  J-­‐G-­‐10)     Pharmacy  Services     The  Riverside  County  Jail  operates  locked  residential  facilities  seven  days  a  week,   twenty  four  hours  a  day,  yet  pharmacy  services  are  provided  by  the  County  Hospital   Pharmacy  only  five  days  a  week  and  not  on  holidays.    The  facilities  manage  on   weekends  and  holidays  by  use  of  a  limited  stick  of  common  medications,  and  in  rare   occasions,  they  can  access  support  from  the  hospital  pharmacy  on  weekends  or   holidays.  (J-­‐D-­‐01)     The  facility  makes  little  use  of  Keep  On  Person  (KOP)  medications.    Keep  On  Person   programs  remove  unnecessary  barriers  to  care  by  allowing  appropriate  patients  to   have  immediate  access  to  low  risk  medicines  such  as  lotions  or  inhalers.         Ordered  medications  are  not  provided  to  inmates  who  are  in  transit  or  at  court.   (This  deficiency  was  noted  in  2011  by  IQM  but  facility  staff  were  apparently   unaware  of  this  when  I  raised  the  issue  during  my  visit).    In  one  case,  an  inmate  who   had  been  hospitalized  for  a  soft  tissue  infection  (cellulitis)  and  was  discharged  from   the  hospital  with  a  continuing  order  for  oral  antibiotics  and  then  missed  four  doses   of  antibiotics  over  a  day  and  a  half  following  his  hospital  discharge  because  that  is   how  long  he  was  in  transit  from  the  County  Hospital  back  to  the  Blythe  facility  by   way  of  Indio  and  Riverside  facilities.    The  facility  currently  has  no  mechanism  for   providing  necessary  medications  for  inmates  in  transit  or  in  court  despite  the   department  being  made  aware  of  this  deficiency  for  over  four  years.         Sick  Call     Provisions  for  sick  call  at  Riverside  County  Jails  are  inadequate.    Current  practice   requires  inmate  to  submit  written  requests  in  order  to  be  considered  for  a  sick-­‐call   evaluation.    Across  all  facilities  with  the  exception  of  Blythe,  nurses  rarely  assessed   acute  complaints  within  24  hours,  and  typically  inmates  had  to  wait  days.    Waits  to   be  evaluated  by  a  physician  were  even  longer,  typically  ranging  from  five  days  to   weeks  or  even  months.  By  the  NCCHC  standard,  when  an  inmate  request  involves  a   clinical  symptom,  a  face  to  face  encounter  should  occur  within  48  hours,  72  hours   on  weekends.(J-­‐E-­‐07)    Also,  inmates  report  that  face  to  face  requests  for  care  are   often  rebuffed  by  directing  the  inmate  to  file  a  written  request  on  the  “kite,”  the   standard  medical  request  form.     Grievances   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 16     All  facilities  experience  a  high  level  of  grievances  by  inmates  alleging  inadequate   care.    While  there  are  procedures  for  staff  review  of  grievances,  there  is  no   comprehensive  analysis  or  summary  by  category  of  types  of  grievance  that  could  be   used  to  alert  health  administrators  to  systematic  problems.  (J-­‐A-­‐11)     Dental     Dental  care  when  provided  appears  to  meet  minimal  standards,  but  there  are   significant  delays  in  access  to  such  care.    In  one  case  of  a  dental  abscess  noted  by   medical  staff  in  Banning,  the  inmate  had  waited  14  days  for  consultation  with  dental   clinic.  (J-­‐E-­‐06)     Segregation     Standards  dictate  that  inmates  held  in  segregation  are  evaluated  by  both  mental   health  and  medical  staff.    Nursing  staff  reported  that  they  do  check  on  inmates  held   in  segregation,  often  when  they  are  on  a  housing  unit  doing  a  pill  pass,  but  there  is   not  documentation  or  log  to  document  that  these  important  checks  are  being   performed  at  the  required  intervals  (a  daily  check  is  required  for  complete  isolation   in  a  one  man  cell).      This  does  not  meet  the  NCCHC  standard  for  the  monitoring  of   inmates  in  segregation.  (J-­‐E-­‐09)     Restraints     There  is  inadequate  documentation  of  medical  monitoring  of  inmates  held  in   restraints.    In  one  case  in  Blythe,  there  was  no  available  documentation  that  an   inmate  who  had  been  held  in  a  restraint  chair  (a  very  high  risk  restraint  mechanism   that  is  rarely  used  in  most  correctional  settings)  had  been  monitored  for  adverse   health  effects  by  medical  staff.    (J-­‐I-­‐01)     Impact  of  a  high  security  environment  on  health  care     It  is  important  to  note  for  context  that  the  Riverside  County  Jail  is  one  of  the   restrictive  jail  environments  I  have  ever  seen.    I  base  this  conclusion  not  only  on  my   direct  observations  but  on  numerous  discussions  with  deputies  and  patients  during   my  visits.         There  appears  to  be  no  meaningful  risk-­‐based  classification  and  all  inmates  are   treated  as  if  they  are  high  risk.    While  this  may  seem  to  allow  for  some  efficiency  for   security  purposes,  such  restrictive  conditions  of  confinement  create  unnecessary   barriers  to  care  and  introduce  significant  inefficiencies  and  risks  in  the  delivery  of   health  care.    This  approach  seems  particularly  harsh  and  problematic  for  inmates   who  may  be  detained  in  these  facilities  for  longer  periods,  such  as  the  AB  109   population.     Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 17   In  all  facilities,  the  vast  majority  inmates  are  confined  to  their  cells  (or  very  small   housing  units)  nearly  twenty-­‐four  hours  a  day.    (They  are  let  out  for  daily  showers   and  twice  a  week  for  recreation  time  in  a  closed  gymnasium).    There  is  little  or  no   programming  and  little  out  door  time.    They  rarely  if  ever  get  direct  sunlight  or  fresh   air.    Their  access  to  health  care  personnel  is  limited  by  their  limited  movement  and   relies  on  a  paper  driven  “kite”  system  for  reporting  a  health  concern.    If  nursing  does   not  come  to  their  cell  to  give  them  the  opportunity  to  raise  concerns,  their  only   other  alternative  to  get  medical  attention  is  to  call  a  “man  down”  medical   emergency.     Conditions  that  are  overly  restrictive  can  and  do  have  impact  on  inmate  health  and   well-­‐being  and  increase  risks  of  adverse  health  events.    Minimally,  they  create   barriers  to  access  to  required  medical  care.    I  use  the  term  “barrier  to  care”  broadly,   but  in  this  case,  there  are  literal  physical  barriers  to  care  in  the  form  of  cells  and   housing  units.    Obviously  all  correctional  facilities  have  these  barrier,  but  many  have   more  freedom  of  movement  and  provide  for  more  opportunities  for  the  inmates  to   interact  with  health  care  staff.       Reviews  of  In-­‐Custody  Deaths     NCCHC  Standards  call  for  a  multi-­‐disciplinary  review  of  all  in-­‐custody  deaths  within   30  days  to  include  an  administrative  review,  a  clinical  review  and  if  a  suicide,  a   psychological  review.    According  to  a  corrected  list  of  29  in-­‐custody  deaths  since   2008  provided  by  the  County  through  counsel,  the  department  was  unable  to  locate   files  for  5  deaths.    Of  the  seven  deaths  that  occurred  more  than  30  days  ago  but  less   than  one  year,  no  multi-­‐disciplinary  death  reviews  appear  to  have  occurred  based   on  the  documentation  provided  to  me  in  response  to  my  request  for  in-­‐custody   death  reviews.  This  is  a  missed  opportunity  to  identify  preventable  causes  of  death.   (J-­‐A-­‐10)     Records  for  the  other  deaths  provided  have  no  consistent  format.    Some  are  short   summaries  of  one  or  two  pages.    Others  are  hundreds  of  pages.    In  some  cases,  the   documentation  includes  a  sign-­‐in  sheet  or  Power  Point  presentation  apparently   from  a  death  review  meeting,  and  in  some  of  those  cases,  medical  personnel  are  in   attendance.  Based  on  the  documentation  provided,  proper  death  reviews  as   described  in  the  relevant  NCCHC  standard  are  not  occurring  with  consistency  if  at   all  and  if  they  have  occurred,  there  is  no  documentation  provided  in  response  to  my   request  to  demonstrate  that  they  have  occurred  at  all  in  the  past  year.         In  addition,  after  providing  an  initial  lists  of  in-­‐custody  deaths,  the  department   submitted  a  revised  list  that  removed  a  number  of  names,  with  the  explanation  that   the  earlier  list  included  inmates  who  had  not  died  “in-­‐custody.”    The  corrected  list,   though,  also  included  deaths  noted  as  “NIC”  which  I  read  as  “not  in-­‐custody”  as  there   also  were  no  files  provided  for  those  cases,  but  also  removed  names  from  the  earlier   list  who  clearly  had  died  in  custody  (Julio  Negrete,  for  example,  an  in-­‐custody   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 18   homicide  death  from  2013  appears  on  original  list,  but  is  removed  without   explanation  from  the  revised  list).    At  the  same  time,  a  suicide  from  2012  (Sonny   Mazon)  correctly  appears  on  the  revised  list,  but  was  not  listed  on  the  earlier  more   comprehensive  list  of  deaths.    (Mazon  died  from  injuries  related  to  a  hanging  while   in-­‐custody  and  so  should  appear  on  the  list  of  in-­‐custody  deaths  even  though  he   died  in  an  outside  hospital.)         The  overall  impression  I  am  left  with  is  that  the  department  does  not  have  a  good   handle  on  in-­‐custody  deaths.    Records  of  five  deaths  are  missing.    This  is  nothing   short  of  stunning  and  reflects  very  poorly  on  the  department.    For  cases  where   records  are  provided,  reviews  are  inconsistent  and  incomplete  and  tend  to  be   heavily  biased  towards  events  following  the  death  and  not  events  leading  up  to  the   death,  and  the  medical  and  psychological  viewpoint  is  often  missing.    This  is  a   critical  failing  because  careful  reviews  of  in-­‐custody  deaths  are  essential  in   identifying  ongoing  risks  to  health  and  safety  of  inmates  in  an  institution.    In  this   area,  the  department  falls  well  short  of  correctional  standards  and  raises  a  real   concern  that  inmates  are  at  unreasonable  risk  of  harm  from  preventable  cuases  of   death.       Summary  of  2014  NCCHC  Jail  Not  Being  Met  or  Requiring  Further  Work     The  following  is  my  summary  of  priority  areas  that  the  department  should  continue   focus  on  in  order  to  be  ready  for  NCCHC  accreditation:     J-­‐A-­‐01    Access  to  Care   J-­‐A-­‐06  Continuous  Quality  Improvement  Plan   J-­‐A-­‐09  Privacy  of  Care   J-­‐A-­‐10  Procedure  in  the  Event  of  an  Inmate  Death   J-­‐A-­‐11  Grievance  Mechanism  for  Health  Complaints   J-­‐C-­‐02   Clinical  Performance  Enhancement   J-­‐D-­‐03  Clinic  Space,  Equipment,  And  Supplies   J-­‐D-­‐05    Hospital  and  Specialty  Care   J-­‐E-­‐02   Receiving  Screening   J-­‐E-­‐04   Initial  Health  Assessment   J-­‐E-­‐07    Non-­‐Emergency  Health  Care  Requests  and  Services   J-­‐E-­‐09   Segregated  Inmates   J-­‐E-­‐12    Continuity  and  Coordination  of  Care  During  Incarceration   J-­‐G-­‐01  Chronic  Disease  Services   J-­‐G-­‐02  Patients  with  Special  Health  Needs   J-­‐I-­‐01    Restraint  and  Seclusion             Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 19   Discussion     The  Medical  Program  at  the  Riverside  County  Jails  was  challenged  by  drastic  cuts  to   budget  and  personnel  that  occurred  more  than  five  years  ago.    My  review  concludes   that  those  cuts  had  significant  impact  on  the  quality  of  health  care  in  the  County  jails   resulting  in  my  current  finding  that  care  in  the  Riverside  County  Jails  does  not  meet   constitutional  standards.    Other  reviewers  as  far  back  as  2011,  including  a  Grand   Jury,  reached  the  same  conclusion.    Yet,  four  years  after  those  findings,  care  is  still   sub-­‐standard  and  unacceptable.     The  budget  cuts  visited  upon  the  medical  program  by  the  Riverside  County  Board  of   Supervisors  prior  to  the  2011  Grand  Jury  Report  are  deeply  troubling  as  they   document  a  failure  of  the  Supervisors  to  recognize  or  accept  their  constitutional   obligations  to  provide  health  care  to  inmates  detained  in  county  facilities.       Health  care  budgets  are  determined  by  factors  such  as  the  number  of  admissions   and  releases  of  inmates  and  the  acute  and  chronic  health  care  needs  of  those   inmates.    While  the  County  does  indeed  have  a  legitimate  interest  and  responsibility   to  assure  that  care  is  fiscally  responsible,  efficient  and  cost-­‐effective,  cutting  funding   for  necessary  medical  services  based  on  financial  pressures  alone  without  regard  to   adverse  effects  on  the  ability  of  the  department  to  provide  minimally  appropriate   care  is  not  defensible  from  a  constitutional  and  statutory  point  of  view.    Simply  put,   reasonable  access  of  inmates  to  medical  care  cannot  be  limited  simply  to  contain   cost,  no  matter  how  pressing  the  fiscal  pressures  on  the  County.    In  my  opinion,   these  draconian  budget  cuts  done,  in  Sheriff  Smith’s  words  “without  consideration   for  how  those  cuts  affected  the  respondent’s  (the  Sheriff’s  Department)  ability  to  fulfill   the  legal  responsibility,”  are  a  clear  foundation  for  any  claim  of  deliberate   indifference  by  the  County  to  the  serious  health  needs  of  the  inmates  in  their   custody.     At  the  same  time,  it  is  clear  to  me  that  the  County  has  now  embarked  on  significant   efforts  to  remedy  the  self-­‐inflicted  wounds  to  the  department  brought  on  by  the   drastic  budget  and  personnel  cuts.    Significantly,  an  experienced  correctional  health   administrator,  Mr.  William  Wilson,  was  hired,  while  structural  changes  were  made   to  the  health  care  delivery  program  with  the  full  support  of  the  Sheriff  and  the   County  Hospital.    Equally  important,  requisite  financial  resources  are  now   increasing.     The  plan  for  improvement  of  care  described  to  me  by  key  leaders  including  Dr.   Arnold  Tabuenca,  Mr.  William  Wilson  and  Dr.  Victor  Laus  is  encouraging  and  largely   consistent  with  the  recommendations  I  have  made  in  this  report.  I  have  confidence   that,  given  the  correct  level  of  ongoing  and  sustained  support  by  the  County,  these   individuals  are  capable  of  bringing  care  within  the  Jails  up  to  standard.    While  they   have  taken  initial  steps,  at  the  time  of  my  review,  it  is  too  early  to  measure   significant  impact.    But  the  early  signs  are  encouraging,  including  the  successful   recruitment  of  physicians  and  nurses,  the  securing  of  a  contract  for  an  Electronic   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 20   Health  Record,  initial  CQI  and  data  collection  strategies,  and  revisions  to  the   functional  relationship  between  the  Sheriff’s  department  and  the  County  Hospital.     I  will  take  care  to  point  out  that,  in  my  opinion,  the  significant  deficits  in  care  that  I   have  documented  in  this  report  do  not  appear  to  be  the  result  of  unqualified  or   uncaring  medical  professionals.    On  the  contrary,  Dr.  Victor  Laus  and  the  nurses  who   did  not  abandon  their  posts  during  the  long  period  of  short  staffing  are  to  be   commended  for  their  commitment  to  the  County  and  their  patients.    The  vast   majority  of  the  fifty  or  so  inmates  I  interviewed  spoke  well  of  the  nursing  staff,  and  I   found  those  nurses  with  whom  I  interacted  to  be  both  competent  and  caring.    While   the  inmates  opinion  of  doctors  was  mixed,  their  most  common  complaint  was  that   the  doctors  were  rushed  and  did  not  take  the  time  to  explain  things  to  them  or   answer  their  questions  –  this  is  consistent  with  my  finding  that  the  physicians   historically  have  been  stretched  much  too  thin.         In  my  professional  opinion,  the  failure  to  provide  adequate  care  is  a  direct  result  of   decision  by  the  County  to  cut  funding  for  an  essential  and  constitutionally  mandated   basic  service.    All  that  followed  was  completely  predictable  and  completely   preventable.    The  good  news,  then,  is  that  it  is  also  fixable.    To  that  end,  I  provide   both  general  and  specific  recommendations  going  forward.     General  Recommendations     It  is  imperative  that  the  Riverside  County  Board  of  Supervisors  recognizes  and  acts   upon  the  obligation  of  the  County  to  provide  adequate  access  to  health  services  for   inmates  in  the  County  jails  as  required  by  California  law  and  the  U.S.  Constitution.    I   am  encouraged  to  see  that  the  Board  has  supported  the  recent  efforts  to  improve   access  to  care  as  I  have  described  in  this  report,  but  is  critical  that  this  support  be   durable  and  ongoing.     While  recent  efforts  to  improve  care  are  laudable,  the  overall  record  of  the  County  in   the  past  five  years  is  cause  for  concern.    Going  forward,  the  parties  would  be  advised   to  develop  mechanisms  to  guarantee  ongoing  support  of  health  services   commensurate  with  the  ever  changing  needs  of  the  Jail  population.     According  to  medical  leadership  in  the  department,  the  County  has  been  supportive   to  individual  and  specific  requests  for  funding  to  secure  needed  resources,  but  that   funding  is  being  doled  out  in  a  piecemeal  fashion.    It  is  essential  that  the  department   be  provided  with  an  appropriate  and  predictable  overall  budget  to  allow  for  proper   long-­‐term  planning.     At  the  same  time,  effects  of  realignment  must  be  considered.    The  County,  along  with   all  other  counties  in  the  state,  must  recognize  and  deal  with  the  fact  that  the  jails   now  house  two  different  populations:    the  traditional  jail  population  and  the   translocated  prison  population  created  by  AB  109.    The  facilities  were  designed  for   short-­‐term  detention,  but  a  growing  population  of  inmates  may  spend  years  housed   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 21   in  the  county  jails.    This  will  require  a  rethinking  of  all  detention  programming,   including  medical.     Specific  Recommendations       1.  Accreditation  status:       The  department  should  move  forward  with  the  process  of  preparing  for,  applying  for   and  securing  accreditation  with  the  National  Commission  on  Correctional  Care.         If  the  department  follows  through  with  its  current  plan,  I  think  the  jail  would  be  able   to  secure  accreditation  within  a  year  or  so.    In  addition  to  providing  a  standardized   approach  to  improving  the  health  delivery  system,  securing  accreditation  would  do   much  to  re-­‐establish  trust  in  a  department  whose  reputation  has  suffered,  and   would  make  a  positive  impression  on  the  courts  as  it  relates  to  the  epidemic  of  court   orders.       2.    Staffing:         The  department  should  follow  through  in  restoring  appropriate  medical  professional   staffing  levels,  and  then  work  to  maintain  them  and  adjust  them  to  address  changing   needs.         The  department  has  made  important  strides  in  correcting  staffing  deficits  that   resulted  from  the  draconian  budget  cuts  of  recent  years,  but  by  its  own  tracking,  still   needs  to  fill  (at  the  time  of  the  tracking  report  provided  to  me)  62  full  time   positions,  mostly  in  nursing.  If  necessary,  salary  levels  should  be  adjusted  to  make   sure  they  are  competitive  with  other  jobs  in  the  California  correctional  medicine   market.    Competitive  salaries  for  board  certified  internal  medicine  or  family   medicine  physicians  working  in  correctional  settings  should  be  above  $200,000   annually  and  include  continuing  medical  education  support  and  health  and   retirement  benefits.  As  board  certification  has  become  the  community  standard,  I   strongly  recommend  that  the  department  actively  recruit  primary  care  physicians   who  are  board  certified  in  either  Internal  Medicine  or  Family  Medicine.         When  target  staffing  levels  are  achieved,  ongoing  reassessment  of  changing  needs   and  appropriate  adjustments  to  staffing  levels  is  essential.    Key  measures  such  as   wait  times  to  see  provider  and  compliance  with  chronic  care  guidelines  can  be  used   to  assess  adequacy  of  staffing  levels.             Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 22   3.    Physical  space  for  medical  care:       The  department  should  examine  and  consider  options  to  develop  newer  and  more   suitable  clinic  space  to  support  health  operation;  space  should  be  large  enough  to   accommodate  clinical  operations  while  also  securing  appropriate  privacy  for  patients.     With  the  increasing  population  and  changing  character  of  detention  (longer   sentences  with  the  AB  109  population)  combined  with  national  trends  in  aging   populations  in  jails,  the  department  should  consider  options  to  develop  newer  and   more  suitable  clinic  space  to  support  health  operation.    The  clearest  opportunity  is   in  the  new  East  County  Detention  Center.    It  would  be  advisable  to  consult  closely   with  county  correctional  health  staff  on  the  plans  for  clinic  space  before  breaking   ground  on  this  project.       4.    Infirmary  or  Intermediate  Level  of  Care     The  department  should  explore  options  for  developing  at  least  one  facility  that  could   provide  a  higher  level  of  medical  care  such  as  infirmary  or  sub-­‐acute  levels  of  care.     Currently,  the  department  does  not  have  any  unit  in  any  facility  that  is  capable  of   providing  for  a  higher  level  of  care  than  that  expected  for  an  essentially  healthy   “ambulatory”  or  “community”  population.    This  forces  the  department  into  situation   where  the  only  mechanism  for  providing  any  care  that  requires  a  higher  level  is   through  Emergency  Rooms  or  the  County  Hospital.    The  department  should   consider  the  development  of  at  least  a  small  infirmary  that  could  provide  care  such   as  simple  intravenous  medications  or  basic  post-­‐operative  wound  care  so  that   inmates  are  not  kept  in  higher  cost  settings  any  longer  than  they  need  to  be.    It   should  be  noted  that  the  space  would  have  to  be  appropriately  designed  to  support   this  function  and  would  likely  involve  new  construction.       5.    Screening  on  Intake:     The  department  should  follow  through  with  its  plans  to  ensure  that  all  newly  arrived   inmates  are  screened  on  arrival  by  licensed  nursing  staff.    Similarly,  all  new  arrivals   should  be  screened  for  tuberculosis.     In  order  to  comply  with  NCCHC  standards  on  screening  and  initial  health   assessment,  the  department  has  two  options.    In  option  one,  a  licensed  nurse  would   screen  all  newly  arrived  inmates  and  those  with  problems  identified  by  the  nurse   would  be  referred  to  licensed  providers  (nurse  practitioners  or  physicians)  as   indicated.    In  option  two,  screening  would  continue  to  be  done  by  trained  non-­‐ licensed  deputies,  but  all  inmates  would  be  seen  for  a  complete  intake  health   assessment  performed  by  an  appropriately  trained  registered  nurse  within  14  days.         Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 23   While  both  approaches  would  meet  standard,  I  support  the  departments  stated  plan   to  move  forward  with  universal  screening  by  licensed  nurses  of  all  newly  arrived   inmates  in  accordance  with  the  NCCHC  “Full  Population  Assessment”  option  (J-­‐E-­‐ 04).     While  past  procedures  for  tuberculosis  likely  meet  minimum  standards,  I  am   supportive  of  the  department’s  newly  implemented  procedures  for  more   comprehensive  screening  of  this  high  risk  population.    Effective  screening  is   important  not  only  for  the  facility,  but  for  the  public  health  at  large.       6.    Continuous  Quality  Improvement:     The  department  should  continue  to  develop  a  Continuous  Quality  Improvement   program.     Continuous  Quality  Improvement,  recommended  in  May  2011  by  IMQ,  has  only  just   started,  but  the  fact  that  it  has  started  is  critically  important.    As  the  department   steps  up  its  CQI  program,  it  may  wish  to  confer  with  Riverside  University  Medical   Center  as  that  facility  has  technical  expertise  and  experience  in  developing  and   deploying  CQI  programs.     Information  gleaned  form  well  functioning  CQI  processes  helps  administrators   improve  both  quality  of  care  as  well  as  efficiency  of  care  and  can  help  identify   opportunities  for  cost  containment.       7.    Utilization  Management:     The  department  should  develop  a  utilization  management  process.     Most  inmates  housed  in  correctional  facilities  are  the  sole  responsibility  of  the   detaining  authority,  an  arrangement  that  makes  most  jail  and  prison  health  systems   both  the  health  provider  and  the  insurer.    Managed  care  approaches  to  allocating   resources  for  high  cost  care  have  become  an  established  mechanism  for   standardizing  and  controlling  utilization  of  health  resources.    The  department  could   consult  with  other  detaining  institutions  both  in  the  state  and  elsewhere  to  learn   more  about  the  utilization  management  process  for  incarcerated  populations.         8.  Medical  Records:     The  department  should  follow  through  with  its  plan  to  deploy  a  correctional  Electronic   Health  Record  and  provide  ongoing  IT  support  to  both  the  network  infrastructure  and   IT  support  for  end  users  of  the  software.     Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 24   Based  on  a  very  brief  demonstration  of  the  EHR  system  that  will  soon  be  deployed,  I   am  optimistic  that  it  has  the  promise  to  dramatically  improve  documentation,   communication,  and  continuity  of  care  across  a  dispersed  system,  as  well  as   allowing  health  administrators  to  better  track  and  address  shifting  healthcare  needs   across  multiple  facilities.    At  the  same  time,  it  will  only  work  if  this  system  receives   ongoing  competent  and  timely  IT  support  for  the  system.    The  contract  signed  by  the   County  with  the  vendor  does  indeed  address  this  aspect,  but  it  will  take  time  to   ensure  that  the  system  does  deploy  properly,  is  modified  according  to  facility  needs   and  is  maintained  and  improved  in  an  ongoing  basis.    This  will  require  ongoing   evaluation  and  monitoring  to  verify  successful  deployment  and  ongoing  support  of  a   functioning  EHR  given  the  inherent  complexity  of  these  systems  and  the  County’s   mixed  track  record  with  EHR's.     9.    Chronic  Disease  Management     The  Department  should  develop  a  chronic  disease  management  process  that   references  established  guidelines  (both  correctional  and  community)  for  the   management  of  common  chronic  conditions  such  as,  but  not  limited  to,  diabetes   mellitus,  asthma,  hypertension,  HIV  and  hepatitis  C.     A  functioning  chronic  disease  program  identifies  inmates  with  chronic  diseases  and   follows  them  proactively  with  documented  treatment  plans  based  on  widely   accepted  clinical  guidelines  (including  but  not  limited  to  those  referenced  by  the   NCCHC  and  Federal  Bureau  of  Prisons).    With  the  deployment  of  an  Electronic   Health  Record,  one  of  the  major  barriers  to  tracking  inmates  with  chronic  disease  is   removed.    This  provides  an  excellent  opportunity  for  the  department  to  develop  and   deploy  a  chronic  disease  program.       10.  Timely  Access  to  Care     a.  Timely  access  to  facility  physicians-­‐  The  Department  should  adjust  staffing  in   order  to  accommodate  timely  access  to  care  consistent  with  the  timely  access   benchmarks  established  by  the  NCCHC.     The  current  staffing  plan,  if  fully  realized,  is  likely  to  solve  this  problem  of   timely  access  to  care  within  the  facilities.    CQI  approaches  should  be  used  to   monitor  wait  times  so  that  staffing  patterns  can  be  adjusted  based  on  need.       b.  Timely  access  to  specialty  care  –The  Department  should  continue  to  work   with  the  Riverside  University  Medical  Center  to  provide  more  timely  access  to   specialty  care  for  serious  medical  problems.    If  the  RUMC  is  unable  to  provide   timely  access  to  care,  the  Department  must  secure  those  specialty  services  from   other  community  providers  as  the  community  standard  for  timeliness  is   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 25   established  by  the  entire  community,  not  by  the  standard  set  by  department’s   chosen  community  partner.     Providing  timely  access  to  specialty  consultation  should  probably  be   approached  on  two  different  tracks  simultaneously.    The  department  should   continue  to  work  with  the  County  hospital  in  order  to  prioritize  and   accommodate  inmate  specialty  care  needs  in  a  timely  manner.    Whenever  the   hospital  is  able  to  provide  care  in  a  timely  manner,  it  is  likely  to  be  the  most   cost-­‐effective  option.    However,  the  department  should  also  explore   establishing  alternative  providers  to  be  used  when  the  County  hospital  is   unable  to  provide  the  care  in  a  timely  manner.         Also,  a  department  review  of  off-­‐site  specialty  consultations  (from  the  last   annual  report)  reveals  that  eye  clinics  account  for  a  large  proportion  of   consultations  (roughly  a  quarter  of  the  1622  annual  off-­‐site  consultations).     As  one  of  the  greatest  costs  associated  with  specialty  care  is  actually  the   security  costs  of  transporting  and  guarding  the  inmate  patients,  it  may  be   more  cost  effective  to  contract  with  outside  providers  to  provide  care  on-­‐site   in  the  facility.    Eye  clinics  do  require  some  special  equipment,  so  it  is  hard  to   say  if  on-­‐site  care  can  be  provided  in  a  cost-­‐effective  manner,  but  the  costs  of   transport  and  security  high  enough  that  on-­‐site  care  even  with  specialized   equipment  may  less  expensive.     11.  Telemedicine     Given  the  obstacles  in  moving  inmates  across  a  geographically  dispersed  system,  the   Department  should  explore  Telemedicine  as  an  option  for  access  to  sub-­‐specialty   consultation.     With  improvements  in  technology  and  the  lowering  of  costs,  telemedicine  is   becoming  more  common  both  in  and  out  of  correctional  environments.     Telemedicine  is  a  particularly  useful  tool  in  correctional  settings  with  facilities  that   are  geographically  remote  from  community  health  settings  as  is  the  case  in  the   Riverside  County  system.         12.  Physical  Disability  Issues     The  Department  should  review  the  handling  of  inmates  with  disabilities  who  are   currently  confined  to  restrictive  units  not  for  the  purposes  of  accommodating  their   special  needs  per  se  or  for  the  purposes  of  providing  a  higher  level  of  care,  but  for   administrative  convenience  in  meeting  legitimate  security  concerns.         The  department  should  consult  with  other  facilities  in  the  state  or  country  to  learn   about  less  restrictive  approaches  to  dealing  with  inmates  with  disabilities.       Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 26   13.  Pharmacy  Services     The  Department  should  consider  increasing  on-­‐site  pharmacy  services  at  the  jails  from   the  current  five  days  a  week  to  seven  days  a  week.    The  department  should  liberalize   the  use  of  Keep  on  Person  medications  –  especially  for  inhalers  and  medications  that   are  available  over-­‐the-­‐counter  in  the  community.     The  Riverside  County  Jails  operate  and  admit  new  inmates  twenty-­‐four  hours  a  day   seven  days  a  week.    Although  there  are  back-­‐up  procedures  for  weekends  and   holidays  including  use  of  stock  medicines  at  each  facility  (a  practice  I  support),   regular  pharmacy  support  seven  days  a  week,  or  minimally  six  days  a  week,  would   decrease  the  risk  of  interruptions  in  continuity  of  medical  treatments     Keep  on  Person  (KOP)  medications  can  improve  asthma  care  as  well  as  decrease   utilization  of  nursing  resources  for  routine  care  involving  common  medications  that   are  over-­‐the-­‐counter  in  the  community.     The  department  must  develop  a  process  to  provide  scheduled  medications  for   serious  and/or  chronic  health  conditions  for  inmates  who  are  in  transit  or  transport   between  facilities,  to  and  from  hospitals  and  clinics  and  courts.    This  can  be   accomplished  in  many  cases  by  providing  unit  dosing  or  blister  packs  of  non-­‐ controlled  medications  to  cover  the  transport  period  directly  to  the  inmate  for  self-­‐ administration.       14.  Sick  Call     The  department  should  review  Sick-­‐Call  procedures  to  remove  unnecessary  barriers  to   timely  access  to  care.       A  nurse  should  evaluate  patients  with  symptomatic  complaints  in  a  timely  manner   as  defined  by  the  guidelines  established  by  the  NCCHC  Jail  Standards.  Those  needing   consultation  with  a  nurse  practitioner  or  physician  should  not  be  subjected  to   unreasonably  long  waits.    Attempts  should  be  made  to  see  patients  as  soon  as   possible,  and  the  practice  of  making  inmates  arbitrarily  wait  a  specified  period  to  be   evaluated  is  not  defensible  and  should  be  abandoned.    Also,  while  a  written  request   for  health  services  (a  “kite”)  is  a  reasonable  option,  it  should  not  be  a  requirement  to   request  care.    For  tracking  purposes,  face-­‐to-­‐face  requests  can  be  logged  by  nursing   staff.     15.  Grievances     Grievances  should  be  categorized  and  analyzed  as  part  of  a  Continuous  Quality   Improvement  process.     The  facilities  continue  to  experience  high  numbers  of  medical  grievances.    Although   these  can  be  a  lagging  indicator  in  an  environment  that  is  experiencing   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 27   improvements,  a  systematic  review  of  these  complaints  can  provide  critical   information  to  guide  the  administration  in  areas  that  might  require  more  attention.     Systematic  analysis  of  grievances  should  be  part  of  a  functioning  Continuous  Quality   Improvement  program.     16.  Dental     Dental  Clinics  should  be  scheduled  and  staffed  to  allow  for  timely  access  to   appropriate  dental  care.     The  department  should  look  at  dental  staffing  and  clinic  scheduling  to  ensure  timely   access  to  care.    For  remote  or  smaller  jails,  arrangements  for  community   consultation  should  be  considered  for  inmates  with  acute  dental  issues  (such  as   dental  abscesses)  when  an  in-­‐facility  dental  consultation  cannot  be  provided  in  a   timely  manner.     17.  Segregation     The  department  should  establish  procedures  to  ensure  that  inmates  held  in  isolation   and  segregation  have  daily  assessments  by  medical  personnel  and  institute  a  logging   procedure  for  those  encounters.     Inmates  held  in  isolation  face  increased  adverse  physical  and  mental  health  risks   while  simultaneously  experiencing  increased  barriers  in  access  to  care.    NCCHC   standards  require  that  health  staff  must  check  inmates  in  segregation  or  isolation   daily.    Facility  staff  assured  me  that  nursing  staff  was  checking  inmates  in   segregation  on  a  daily  basis,  but  they  were  unable  to  produce  any  log  or   documentation  of  this  process.    Clearer  policies  with  a  logging  procedure  would   better  document  that  the  facilities  are  meeting  this  standard  of  care.     18.  Restraints     Policies  and  procedures  for  health  care  monitoring  of  inmates  held  in  restraints  should   be  developed  in  compliance  with  NCCHC  standards.     Use  of  restraints  carry  significant  risks  to  the  health  and  well  being  of  inmates.     Standards  dictate  that  health  care  staff  must  continuously  monitor  inmates  held  in   restraints.    This  is  critically  important  for  facilities  that  use  restraint  chairs,  as  these   chairs  have  been  associated  with  risk  of  blood  clot  formation  and  high  risk  of   pulmonary  emboli  and  even  death.     19.  Impact  of  a  high  security  environment  on  health  care     The  department  should  consult  with  other  jail  facilities  in  the  state  and  in  the  nation  to   learn  about  less  restrictive  detention  practices  that  do  not  compromise  facility  safety   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 28   and  security,  particularly  for  those  inmates  expected  to  remain  incarcerated  for  longer   periods  of  time.     Environment  of  care  can  affect  the  health  and  well  being  of  both  staff  and  inmates.     Corrections  as  a  field  continues  to  evolve,  and  this  time  of  review  provides  an   opportunity  for  the  department  to  learn  about  alternative  approaches  to  detention   that  involve  risk-­‐stratification  of  the  population.    While  this  particular   recommendation  involves  the  security  domain,  it  is  relevant  to  the  health  care   insofar  as  it  affects  removal  of  barriers  in  access  to  care  and  opportunities  to   promote  healthier  lifestyles  with  more  activity  and  freedom  of  movement  for   appropriately  screened  inmates.    Many  other  institutions  have  demonstrated  that   less  restrictive  opportunities  for  lower  risk  inmates  can  be  deployed  without   compromise  to  the  safety  or  security  of  the  institution.     20.  Review  of  In  Custody  Deaths     Documentation  provided  regarding  in  custody  deaths  does  not  meet  compliance   with  the  NCCHC  standard  regarding  timely  review.    The  department  should   prioritize  implementing  standardized  death  reviews  as  described  by  the  NCCHC  Jail   Standards  within  30  days  of  the  death  and  keep  careful  records  of  those  reviews  in   order  to  identify  and  remedy  preventable  causes  of  death.             The  Issue  of  Correctional  Health  Care  Cost     As  the  history  of  trouble  with  detention  health  services  in  Riverside  County  is   largely  as  story  about  poorly  conceived  directives  to  control  the  cost  and  the   disproportionate  budget  impact  of  detention  health,  it  is  important  to  consider  the   broader  issue  of  rising  health  care  cost  and  the  impact  of  those  rising  costs  on   correctional  health  settings.         For  much  of  the  past  decade,  all  health  care  costs  in  the  U.S.  (in  the  community  and   in  corrections)  have  been  rising  for  a  variety  of  reasons.    Costs  for  physician   services,  hospitalization  and  drugs  have  all  gone  up.    Corrections  has  felt  these   increases  more  acutely  in  part  because  the  correctional  populations  concentrate   individuals  requiring  high  cost  care,  including  those  with  mental  illness,  HIV  and   hepatitis  C  (all  of  which  have  extremely  high  drug  costs)  as  well  as  many  other   chronic  health  conditions  including  aging  populations.     According  to  publically  available  FY2014/2015  budget  figures,  the  most  recent   annual  expenditures  for  detention  health  services  by  Riverside  County  were   Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 29   $19,488,022.4    For  an  average  daily  population  of  roughly  3800  adults,  this   translates  roughly  to  an  annualized  per  inmate  health  cost  of  $5000.    To  put  that  in   some  perspective,  the  average  annual  per  inmate  cost  of  heath  care  for  inmates  in   2011  nationwide  was  $6047  per  inmate  per  year.5         In  the  California  state  correctional  system,  the  cost  per  inmate  has  now  risen  to   roughly  $18,000  per  inmate  per  year.    It  was  $7747  in  2005,  prior  to  the  Federal   Receivership.6    (Per  inmate  health  spending  is  prisons  is  generally  somewhat  higher   than  for  jails,  but  accurate  jail  data  is  hard  to  come  by  so  this  is  still  the  best   reference  point.)         The  rising  costs  of  incarceration  in  general,  and  the  cost  of  providing  health  care  to   those  incarcerated,  is  a  growing  cause  for  concern  across  the  nation.    Efforts  to   contain  health  costs  through  improved  efficiency  of  detention  health  operations  are   essential,  but  even  with  those  efforts,  the  costs  of  incarceration  will  remain  high.     Under  the  Affordable  Care  Act,  some  believe  there  may  be  new  opportunities  in   correctional  settings  recouping  some  health  costs  in  new  ways,  but  those   mechanisms  remain  unclear  and  unproven  and  in  the  near  term,  they  cannot  be   relied  upon.     It  is  important  to  understand  that  the  two  factors  driving  detention  health  costs   most  are  1)  the  rising  number  of  individuals  who  are  incarcerated  and  2)  the  rising   cost  of  health  care  everywhere.    The  Riverside  County  Correctional  Health  Services   has  no  control  over  either  of  these  factors.     There  is  a  growing  consensus  nationally  that  the  only  way  to  bring  down  costs  of   incarceration  is  to  reduce  our  dependence  on  incarceration.    While  the  practicality   of  that  option  is  beyond  the  scope  of  this  report,  it  is  important  to  note  that  there   are  medically  based  alternatives  to  incarceration  including  community  based                                                                                                                   4  County  of  Riverside  2014/2015  Recommended  Budget.    Available  at:   http://countyofriverside.us/Portals/0/Government/Budget%20Information/2014-­‐ 2015%20Recommended%20Budget/BudgetDetail.pdf     5  Pew  Charitable  Trusts/  MacArthur  Foundation.    State  Prison  Health  Care  Spending.   July  2014.    Available  at:   http://www.pewtrusts.org/~/media/Assets/2014/07/StatePrisonHealthCareSpen dingReport.pdf     6  Prison  Legal  News.    California  Prison  Healthcare  Costs  Soar  Under  Federal   Receiver.    October  10,  2014.    Available  at:   https://www.prisonlegalnews.org/news/2014/oct/10/california-­‐prison-­‐ healthcare-­‐costs-­‐soar-­‐under-­‐federal-­‐receiver/     Review of Medical Care – Riverside County Jails, July 15, 2015 – S. Allen, MD 30   treatment  for  mental  illness  and  addiction  that  have  been  used  successfully  to  divert   appropriate  individuals  and  to  reduce  recidivism.     What  is  within  the  scope  of  this  report  to  this  report  is  the  fact  that  while  rising  jail   health  care  costs  are  a  compelling  and  important  fiscal  issue  with  profound   implications  for  other  public  programs,  cost  alone  can  never  be  used  to  justify   cutting  health  care  services  to  inmates  below  the  minimally  accepted  constitutional   or  statutory  levels.     Conclusion     As  a  direct  result  of  drastic  budget  cuts  to  the  medical  program  in  the  Riverside   County  Jails  over  five  years  ago,  medical  services  were  severely  adversely  impacted.     In  spite  of  very  recent  and  significant  efforts,  at  this  time,  medical  care  at  the   Riverside  County  Jails  does  not,  in  the  opinion  of  this  expert,  meet  minimal   constitutional  standards  and  poses  a  significant  risk  of  serious  harm  to  inmates   confined  to  jail.     In  my  opinion,  the  plan  for  reconstituting  a  functional  and  minimally  acceptable   health  care  program  outlined  to  me  by  the  County  Correctional  Health  Services   leadership  is  well  thought  out  and  promising.    That  plan  deserves  the  full  support  of   the  County  with  appropriate  dedicated  funding  as  required.         Given  the  history  and  record  of  the  County  in  voluntarily  meeting  its  constitutional   obligations  to  jail  inmates  in  the  area  of  healthcare,  I  recommend  that  any  consent   agreement  include  ongoing  monitoring  and  mechanisms  for  enforcement  of  such  an   agreement  in  order  to  ensure  the  County  does  not  waiver  in  or  abandon  its  current   commitment  to  establishing  and  maintaining  constitutionally  defensible  medical   care  for  the  individuals  it  detains.     This  revision  or  the  initial  draft  report,  now  final  with  the  exception  noted  below,   respectfully  submitted  to  Counsel  for  the  County  of  Riverside  and  the  Counsel  for   the  Plaintiffs  in  the  matter  of  Gray  v.  County  of  Riverside  on  July  15,  2015.           Scott  A.  Allen,  MD       Note:    This  draft  submitted  is  missing  analysis  of  medication  administration   practices  and  issues  relating  to  identifying  medication  interactions  between  medical   and  psychiatry  as  that  analysis,  which  requires  coordination  between  myself  and  Dr.   Gage,  has  not  been  completed  at  the  time  of  the  submission  of  this  report.