DEPARTMENT OF HOMELAND SECURITY UNITED STATES SECRET SERVICE WASHINGTON. 0.0. 20223 Freedom of Information Act Privacy Act Program Communications Center 245 Murray Lane, S.W., Building T-5 Washington, DC. 20223 Date: JUL 1 2 2019 MuckRock Joseph Cox DEPT MR 50212 411A Highland Avenue Somerville, MA 02144?2516 50212-791 80825 @requests.muckrock.com File Number: 20180722 Dear Requester: This is the ?nal response to your Freedom of Information Act (FOIA) request, originally received by the United States Secret Service (Secret Service) on March 6, 2018, for information pertaining to all email correspondence with Grayshift from January 2017 to the present. Enclosed are documents responsive to your request. In an effort to provide you with the greatest degree of access authorized bylaw, we have considered this material under the FOIA statute, Title 5 U.S.C. 552. Pursuant to this Act, exemptions have been applied where deemed appropriate. The exemptions cited are marked below. In addition, approximately 44 page(s) were released, and approximately 0 page(s) were withheld in their entirety. An enclosure to this letter explains the exemptions in more detail. If this box is checked, deletions were made pursuant to the exemptions indicated below. Section 552 (FOIA) (1) CI (MO) (3) Statute(8) The following checked item(s) also apply to your request: Some documents originated with another government agency(s). These documents were referred to that agency(s) for review and direct response to you. Some documents, in our ?les, contain information furnished to the Secret Service by another government agency(s). These documents were referred to that agency(s) for review and direct response to you. Fees: In the processing of this FOIA request, no fees are being assessed. Other: If you deem our decision an adverse determination, you may exercise your appeal rights. Should you wish to ?le an administrative appeal, your appeal should be made in writing and received within ninety (90) days of the date of this letter, by writing to: Freedom of Information Appeal, Deputy Director, US. Secret Service, Communications Center, 245 Murray Lane, S.W., Building Washington, DC. 20223. If you choose to ?le an administrative appeal, please explain the basis of your appeal and reference the case number listed above. Additionally, you have the right to seek dispute resolution services from the Of?ce of Government Information Services (OGIS) which mediates disputes between FOIA requesters and Federal agencies as a non-exclusive alternative to litigation. Please note that contacting the Secret Service?s FOIA Program and/or OGIS is not an alternative to ?ling an administrative appeal and does not stop the 90-day appeal clock. You may contact OGIS at: Of?ce of Government Information Services, National Archives and Records Administration, 8601 Adelphi College Park, Maryland 20740-6001. You may also reach OGIS via e-mail at ogis@nara.gov, telephone at 202-741-5770/toll free at (877) 684-6448, or facsimile at (202) 741- 5769. If you need any further assistance, or would like to discuss any aspect of your request, please contact our FOIA Public Liaison Kevin Tyrrell, at (202) 406-6370. Alternatively, you may send an e-mail to File No. 20180722 is assigned to your request. Please refer to this ?le number in all future communication with this of?ce. Sincerely, ?23,313 Special Agent In ge Freedom of Information Act Privacy Act Of?cer Enclosure: FOIA and Privacy Act Exemption List From: Sent: 1 Mar 2018 11:23:18 -0500 Subject: Re: FW: Demo and meeting on-site Hi (W6 Yes, 1300 works great. I will drive over that morning, so that is perfect. For the demo, Ijust need access to a wireless network and a projector. I can bring a projector if need be. I have a small portable one. What address should I use? I can jump on a short call today as well to discuss logistics if you like. Thanks! (W5) On 2/28/18 2:48 PM, Hi March 8 is fine, can we make it at 1300? CC From: _ Sent: Tuesday, February 27, 2018 9:18 PM Tozl Subiect: Re: FW: Demo and meeting on-site Hi I am scheduling upcoming GrayKey demos, and I wanted to see how Thursday, March 8 (next week) would work for your office. Thanks! Best, Grayshift Dire? Fax: E?mail: Web: On 2/21/18 3:21 PM, mel I Sent: nes ay, ruary 21, 2018 2:05 PM To: InfOQgreyshiftcom Subject: Demo and meeting on-site To whom it may concern, My name i-and currently assigned as the Deputy Director of the University of Alabama Joint Electronic Crimes Task Force. Our task force just participated in your webinar and was very impressed with the GreyKey capabilites. We respectfully would like to request an on-site visit to our cyber lab and have a demo and discussion on this tool. Please provide me some dates (mid-to-late March) to discuss. Please email or contact me on one of the below numbers so we can coordinate a date. Thank you, CC I Assistant to the Vice President Of?ce of Security and Dignitary Protection Public Safety The Universi of Alabama 600 Suite A Box 870177 154m ALABAMA Grayshift Direc? Fax? E-mall Web: From: Grayshift Sent: 1 Mar 2018 13:22:48 -0500 To: [00) Subject: Customer account activation Grayshift Activate your account Hi ou've created a new customer account at Grayshift. All you have to do is activate it and choose a password. or Visit our Activate your account store If you have any questions, reply to this email or contact us at support@grayshift.com From: Grayshift Sent: 1 Mar 2018 18:26:56 +0000 To: I (CID) Subject: Customer account con?rmation Grayshift Welcome to Grayshift! You've activated your customer account. Next time you shop with us, log in for faster checkout. Visit our store If you have any questions, reply to this email or contact us at support@grayshift.com From: Support) Sent: 1 Mar 2018 18:22:57 +0000 I FID) Subject: [Grayshift] Re: New customer message on March 1, 2018 at 01:21 PM Your request (469) has been updated. To add additional comments, reply to this email. El (G rayshift) Thank you for your interest. Your account has been approved, and you should have already received an account activation email. You received a new message from your online store's contact form. arst Name . Last Name; Title: Special Agent Phone Ema?: Organization: US Secret Service Org Address: 950 Street NW Washington. DC 2000] Url: -Hi, I'd like to be able to print out a cost proposal for Greykey to give to my bosses. Thanks, THC) Zendesk From: Grayshift Sent: 1 Mar 2013 21:07:11 +0000 To: (DAL) Subject: GrayKey Available Now Visit our website Copyright 2018. Grayshifl LLC - All rights reserved 931 Monroe Dr, Suite A102-340 Atlanta. GA 30308 Questions: info@grayshift.com Un From: Grayshift Sent: 1 Mar 2018 21:06:55 +0000 To: I Subject: GrayKey Available Now Visit our website Copyright 2018, Grayshaft LLC - All rights reserved 931 Monroe Dr, Suite A102-340 Atlanta. GA 30308 Questions: Unsubscribe From: Sent: 1 Mar 2018 09:59:16 -0500 To: 1 ICID) Subject: Re: Graykey Hi Thank you for coming to the demo yesterday. When we ?rst introduced GrayKey, we communicated a 300 unlock limit for the I2 month license in an effort to differentiate between large and small accounts. However, we have removed that limitation, and a 12 month license offers unlimited unlocks. The reason for this, is because having a ceiling put us into a conversation around a "per unlock" price, which is not our business model. I hope this helps. Thanks! Best, Grayshift Dire Fax: E-ma Web: On 3/1/13 8:46 wrote: I met you yesterday out in Fairfax. I?m hearing some rumors that the 12 month license is limited to 300 phones. Is this correct? Thanks, Sent ?'om my iPhone All e-mail to/from this account is subject to of?cial review and is for of?cial use only. Action may be taken in response to any inappropriate use of the Secret Service's e-mail system. This e-mail may contain information that is privileged, law enforcement sensitive, or subject to other disclosure limitations. Such information is loaned to you and should not be further disseminated without the permission of the Secret Service. if you have received this e-mail in error, do not keep, use, disclose, or copy it: notify the sender immediately and delete it. From: rayshift Sent: 1 Mar 2018 21:07:05 +0000 To: ID) Subject: GrayKey Available Now Visit our website Copyright 2018, Grayshi? LLC - All righls reserved 931 Monroe Dr. Suite Atlanta. GA 30308 Questions: info@grayshift.com Unsubscribe From: Support) Sent: 13 Feb 2018 19:56:36 +0000 To: mg (on) Subject: [Grayshift] Re: New customer message on February 13, 2018 at 02:55 PM Your request (312) has been updated. To add additional comments, reply to this emai.. El I (Grayshift) Thank you for your interest. Your account has been approved, and you should have already received an account activation email. I I You received a new message from your online store's contact form. First Name (C) Last Name ??93 Electronic Crimes Task Force Phone . Email Organization: U.S. Secret Service Org Address: 1700 Montgomery St #300 San Francisco. CA 941 1 Url: Body: Requesting an account/additional information for our field office From: Sent: 15 Fe- 2 09:41:47 -0700 Subject: GrayKey introduction and Demonstration Thank you for your interest in GrayKey. We are excited about the launch and as we have been preparing to release, we have been giving regular demonstrations in person and more recently via WebEx. I would like to invite you to join me for an introduction of Grayshift and our Grachy technology via WebEx that 1 am giving next week. Following a few slides, I will move into a demonstration of GrayKey using an exemplar device. During the WebEx, you will be able to see the unit as well as the view of how it works from the user interface. During this demo, we ask that it be limited to Government end-users or Contractors that work onsite. We are not ready to demonstrate this capability to the private sector as of yet. Thank you for helping us with this. To register for the demo, please follow the link below. I look forward to a productive and informative meeting. If you have any questions at all, feel free to reach out. If an in-person demo is more appropriate for your organization, we are happy to discuss. Thank you! GrayKey Intro and Demonstration Wednesday, February 21. 2018 130 pm Eastern Standard Time (New York 1 hr After your request has been approved, you'l. receive instructions for joining the meeting. Need help? Go to Grayshift E-mai Web: .q It. From: rayshift Sent: 13 Feb 2018 19:58:32 +0000 (09) Subject: Customer account con?rmation Grayshift Welcome to Grayshift! You've activated your customer account. Next time you shop with us, log in for faster checkout. Visit our store lfyou have any questions, reply to this email or contact us at support@grayshift.com From: Grayshift Sent: 13 Feb 2018 14:56:29 -0500 To: (CID) Subject: Customer account activation raysh ift Activate your account you?ve created a new customer account at Grayshift. All you have to do is activate it and choose a password. or Visit our Activate your account store If you have any questions, reply to this email or contact us at support?grayshiftcom From: Grayshift Sent: 1 Mar 2018 21:07:00 +0000 (NCF) Subject: rayey van a Now Visit our website Copyright 2018, Grayshift LLC - All rights reserved 931 Monroe Dr, Suite A102-340 Atlanta. GA 30308 Questions: info@grayshift.com Unsubscribe From: Grayshift Sent: 13 Feb 2018 19:51:42 +0000 T0: ID) Subject: Customer account con?rmation Grayshift Welcome to Grayshift! You've activated your customer account. Next time you shop with us, log in for faster checkout. Visit our store If you have any questions, reply to this email or contact us at support@grayshift.com Sent: 15 Feb 2018 09:41:47 -O700 Subject: GrayKey Introduction and Demonstration Thank you for your interest in GrayKey. We are excited about the launch and as we have been preparing to release, we have been giving regular demonstrations in person and more recently via WebEx. 1 would like to invite you to join me for an introduction of Grayshift and our GrayKey technology via WebEx that I am giving next week. Following a few slides, I will move into a demonstration of GrayKey using an exemplar device. During the WebEx, you will be able to see the unit as well as the view of how it works from the user interface. During this demo, we ask that it be limited to Government end-users or Contractors that work onsite. We are not ready to demonstrate this capability to the private sector as of yet. Thank you for helping us with this. To register for the demo, please follow the link below. I look forward to a productive and informative meeting. If you have any questions at all, feel free to reach out. If an in-person demo is more appropriate for your organization, we are happy to discuss. Thank you! GrayKey Intro and Demonstration Wednesday, February 21. 2018 1 30 pm Eastern Standard Time (New York. GMT-0500) hr After your request has been approved, you'l' receive instructions for joining the meeting Need help? Go to Best, GrayshLit E-mail: Web: From: Sent: 16 Feb 2018 22:55:35 +0000 To: (CID) Subject: Registration approved for WebEx meeting: GrayKey Intro and Demonstration Attachments: WebEx_Meeting.ics Importance: Normal HI. Your registration for this WebEx meeting has been approved. GrayKey Intro and Demonstration Wednesday, February 21, 2018 1:30 pm Eastern Standard Time (New York, 1 hr Meeting number (access code? Meeting password: XcTiPAjm Add to Calendar Whenit'stime, Join from a video system or application Dial You can also dial 173243.268 and enter your meeting number. Join by phone +1-510-338-9438 USA Toll From: Grayshift Sent: 21 Feb 2018 15:56:11 -0500 To: HOU) Subject: Customer account activation Grayshift Activate your account Hi . ou've created a new customer account at Grayshift. All you have to do is activate it and choose a password. or Visit our Activate your account store If you have any questions, reply to this email or contact us at support@grayshift.com From: Grayshift Sent: 21 Feb 2018 20:59:29 +0000 To: Subject: Customer account con?rmation Grayshil?t Welcome to Grayshift! You've activated your customer account. Next time you shop with us, log in for faster checkout. Visit our store If you have any questions, reply to this email or contact us at support@grayshift.com From: Grayshift Sent: 13 Feb 2018 14:50:00 -0500 To: 4cm) Subject: Customer account activation raysh lf't Activate your account Hi you've created a new customer account at Grayshift. All you have to do is activate it and choose a password. or Visit our Activate your account store if you have any questions, reply to this email or contact us at support@grayshift.com From: Sent: 1 Mar 2018 11:23:18 -0500 To: Ilbll6ilibii7iicl Cc: I Subject: Re: FW: Demo and meeting on-site Yes, 1300 works great. I will drive over that morning, so that is perfect. For the demo, Ijust need access to a wireless network and a projector. I can bring a projector if need be. I have a small portable one. What address should I use? I can jump on a short call today as well to discuss logistics if you like. Thanks! On 2128/18 2248 PM, I wrote; March 8 is fine, can we make it at 1300? CC Froml bgrayshiftcom] Sent: Tuesday, February 27, 2018 9:18 PM To' Cc; I Subject: Re: FW: Demo and meeting on-SIte Hi I am scheduling upcoming GrayKey demos, and I wanted to see how Thursday, March 8 (next week) would work for your office. Thanks! st. Grayshlit Direct Fax; 4 E-mail: Web: - - On 2/21/13 3:21 PM, Wrote: Fromm Sent: Wednesday, February 21, 2018 2:05 PM To: Info@greyshift.com Subject: Demo and meeting on-site To whom it may concern, My name is_nd currently assigned as the Deputy Director of the University of Alabama Joint Electronic Crimes Task Force. Our task force just participated in your webinar and was very impressed with the GreyKey capabilites. We respectfully would like to request an onsite visit to our cyber lab and have a demo and discussion on this tool. Please provide me some dates (mid-to-late March) to discuss. Please email or contact me on one of the below numbers so we can coordinate a date. Thank you, CC I 1 Assistant to the Vice President Of?ce of Security and Dignitary Protecton Public Safety The Universi of Alabama 600 Suite A Box 870177 Tuscaloosa, AL 35401 ALABAMA quf- Grayshift Direc Fax: E-mai Web: tp .q rt. From: Grayshift Sent: 1 Mar 2018 21:06:42 +0000 703 I 0U) Subject: GrayKey Available Now Visit our website Copyright 2018. Grayshift LLC - All rights reserved 931 Monroe Dr, Suite Atlanta. GA 30308 Questions: info@grayshin.com Unsubscribe From: Grayshift Sent: 1 Mar 2018 21:07:12 +0000 T0: (hum-(hum (CID) Subject: GrayKey Available Now Visit our website Copyright 2018. Grayshi? LLC - All rights reserved 931 Monroe Dr, Suite A102-340 Atlanta. GA 30308 Questions: Unsubscribe From: Grayshift Sent: 30 Jan 2018 16:20-01 -0500 To: Subject: Customer account activation Grayshift Activate your account Hi you've created a new customer account at Grayshii?t. All you have to do is activate it and choose a password. or Visit our Activate your account store' If you have any questions, reply to this email or contact us at support@grayshift.com From: Grayshift Sent: 31 Jan 2018 14:22:47 +0000 To: 6 7 (Cl DAL) Subject: Customer account con?rmation Grayshift Welcome to Grayshif?t! You've activated your customer account. Next time you shop with us, log in for faster checkout. Visit our store If you have any questions, reply to this email or contact us at support@grayshift.com From: Sent: To: Subject: (bli6lzlbii7ilc Support) 30 Jan 2018 21:20:10 +0000 (bif6iribil7VCl (DAL) [Grayshift] Re: New customer message on January 30, 2018 at 04:07 PM Your request (108) has been updated. To add additional comments, reply to this email. El I KCraVShift) Thank you for your interest. Your account has been approved, and you should have already received an account activation email. You received a new message from your online store's contact form. First Namezw Last Name: (C) Title: Special Agent Phone Email. Organization: US. Secret Service Org Address: 125 E.John Carpenter Fwy., Irving. TX Url: Body: I am a computer forensic and cell phone examiner. I am interested in your products to unlock cell phones. mac From: ?(Supportl Sent: 21 Feb 2018 20:56:17 +0000 To: Mr Subject: [Grayshift] Re: New customer message on February 21, 2018 at 03:55 PM Your request (388) has been updated. To add additional comments, reply to this email. - (Grayshift) Thank you for your interest. Your account has been approved, and you should have already received an account activation email. El You received a new message from your online store's contact form. First Name: Last Name: Title: Senior Special Agent Phone Email: Organ zatron: U.S. Secret Servuce Org Address: 1801 Allen Parkway #200 Url: Body: I have heard about your product and would like to see your webinar. Zendesk From: Sent: 22 Feb 2018 18:01:54 +0000 To= Subject: Registration approved for WebEx meeting: GrayKey intro and Demonstration Attachments: WebEx_Meeting.ics Importance: Normal HI. Your registration for this WebEx meeting has been approved. GrayKey Intro and Demonstration Wednesday, March 7, 2018 1:30 pm I Eastern Standard Time (New York, 1 hr 30 mins Meeting number (access code Meeting password- -I Add to Calendar 1 When it'stime Join from a video system or application Dia You can also I (0.440.400 anu emer your me Eng number. Join by phone +1-510-338-9438 USA Toll From: Sent: 26 Feb 2018 08:34:32 -0500 Subject: GrayKey Introduction and Demonstration Thank you for your interest in GrayKey. We are excited about the launch and as we have been preparing to release, we have been giving regular demonstrations in person and more recently via WebEx. I would like to invite you to join me for an introduction of Grayshift and our GrayKey technology via WebEx that I am giving next week. Following a few slides, I will move into a demonstration of GrayKey using an exemplar device. During the WebEx, you will be able to see the unit as well as the view of how it works from the user interface. During this demo, we ask that it be limited to Government end-users or Contractors that work onsite. We are not ready to demonstrate this capability to the private sector as of yet. Thank you for helping us with this. To register for the demo, please follow the link below. I look forward to a productive and informative meeting. If you have any questions at all, feel free to reach out. If an in-person demo is more appropriate for your organization, we are happy to discuss. Thank you! GrayKey Intro and Demonstration Wednesday, March 7, 2018 1:30 pm Eastern Standard Time (New York. 1 hr 30 mins After your request has been approved, you'il receive instructions for the meeting. Need help? Go to Best, E-mail: 5 Web: . . . From: Sent: 27 Feb 2018 22:18:10 -0500 To: Cc: Subject: Re: FW: Demo and meeting on-site Hi 1 am scheduling upcoming GrayKey demos, and I wanted to see how Thursday, March 8 (next week) would work for your of?ce. Thanks! Best. Grayshift Direc :ax: Web: On 2/21/18 3:21 PM, rote: From: Sent: Wednesday, February 21, 2018 2:05 PM To: Subject: Demo and meeting on-site To whom it may concern, My name is? and currently assigned as the Deputy Director of the University of Alabama Joint Electronic Crimes Task Force. Our task force just participated in your webinar and was very impressed with the GreyKey capabilites. We respectfully would like to request an on-site visit to our cyber lab and have a demo and discussion on this tool. Please provide me some dates (mid-to-late March) to discuss. Please email or contact me on one of the below numbers so we can coordinate a date. Thank you, From: Grayshift Sent: 1 Mar 2018 21:07:09 +0000 To: (ORL) Subject: GrayKey Available Now Visit our website Copyright 2018. Grayshi? LLC - Al! rights reserved 931 Monroe Dr. Suite A102-340 Atlanta. GA 30308 Questions: info@grayshift.com Unsubscribe From: Grayshift Sent: 1 Mar 2018 21:06:39 +0000 I HORU Subject: GrayKey Available Now Visit our website Copyright 2018. Grayshi? LLC - All rights reserved 931 Monroe Dr, Suite A102-340 Atlanta. GA 30308 Questions: info@grayshift.com Unsubscribe From: Sent: 1 Feb 2018 21:15:52 -0500 Subject: GrayKey Introduction and Demonstration Thank you for your interest in GrayKey. We are excited about the launch and as we have been preparing to release, we have been giving regular demonstrations in person and more recently via chEx. I would like to invite you to join me for an introduction of Grayshift and our GrayKey technology via WebEx that I am giving next week. Following a few slides, I will move into a demonstration of GrayKey using an exemplar device. During the WebEx, you will be able to see the unit as well as the view of how it works from the user interface. During this demo, we ask that it be limited to Government end-users or Contractors that work onsite. We are not ready to demonstrate this capability to the private sector as of yet. Thank you for helping us with this. To register for the demo, please follow the link below. I look forward to a productive and informative meeting. If you have any questions at all, feel free to reach out. If an in-person demo is more appropriate for your organization, we are happy to discuss. Thank you! GrayKey Introduction and Demo Wednesday, February 7, 2018 10 30 am Eastern Standard Time (New York, 1 hr 30 mins After your request has been approved. you'll receive instructions for joining the meeting. if you already registered for this meeting. you do not need to register again. Need help? Go to Best, Grayshift Direc Fax= . E-mal Web: .c