KCMO Health Department
Environmental Health Services
Healthy Homes Rental Inspection Program Complaint Flowchart

Three Attempts
to Contact
Tenant/
Schedule
Inspection

Education and Eligibility Screen
Complaint
Received

Phone call to
Complainant

-Landlord Notification
-Property Type (HUD, State Inspected)
- Eviction Status

Case Closed

Educate Tenant/
Provide Landlord
with Inspection
Report

Not Abated
Immediately

Eligible Property

Tenant Caused
Violation

Exempt Property

Conduct On Site
Inspection and
Notify Landlord

Complaint NOT
Confirmed

Complaint
Confirmed

Health and Non
Health Hazardous
Violation(s)

Emergency
Situation

Case Closed

Compliance
Achieved

Compliance Plan
with Verification
Compliance Not
Achieved

Abated
Immediately

Assign ReInspection

Case Closed

Conduct
ReInspection

Violation(s)
Abated

Case Closed

Violation(s) Not
Abated

Third
Reinspection?

Permit
Suspended

Relocate Tenant if
Needed

Corrective Action
Plan

Conduct
Reinstatement
Inspection

Violation(s) Not
Abated

Re-inspections carry a $150.00 fee for
first unit and $100 for any additional
units for each re-inspection

Violation(s)
Abated

Permit Reinstated

Case Closed

Reinstatements carry a $300 fee and a
$150 re-inspection fee for first unit and
$100 for any additional units for each
re-inspection
Revised March 2019