For Of?cial Use Only U.S. CITIZENSHIP AND IMMIGRATION SERVICES FRAUD DETECTION AND NATIONAL SECURITY DIRECTORATE SOCIAL MEDIA DIVISION Administrative Operating Pmcedliieg Failow-to?Jain Refugee 22 For Official Use Only Contents Background 4 Purpose 4 Scope 4 Executive Summary 4 Process Overview 5 Process Steps 5 (1) System Access and Initial Training 5 (2) Case Assignments 5 (3) Case Review and Data Collection 5 (4) Type of Social Media Check 6 (5) Translations 6 (6) Information of Interest 6 (7) Social Media Assessment (SMA) Review Process 6 (8) Recording Results 6 (9) Closing Out a Case 6 Appendices for Social Media Division, Administrative Standard Operating Procedures, Refugee 7 Append1x A: System Access and Initial Traming 8 Soc1al Media Privacy Training 8 I 8 ICAMINO 8 IFDN 9 [Overall System Access 9 [framing Casework 10 [Appendix B: Case Rev1ew and Data Collectlon 11 [Data Fields 1n CAMINO Not to Be Used for a Scolal Medra Check: 15 1n 1dent1ty1ng selectors to use for a socral medla check 1 5 Appendix C: Translations . 16 Internet Translation Servrces 16 WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 23 For Of?cial Use Only In-Person Translation Services l7 lAppendix D. Iniormatlon of Interest 19] IScreenshot Document 19] [I?ypes or Intormation or Interest 19! [Shared Selectors With Information of Interest I9i [Categories 19] ISoc1al Media Assessment (SMA) 21 Appendix E. Social Media Assessment (SMA) Review Process 22 Social Media ECN Process 23 SMA Drafting Instructions 24 Appendix F: Recording Results 30 Appendix G: Closing Out a Case 32 Quality Control 33 WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 24 For Of?cial Use Only Background] In July 2016, Fraud Detection and National Security (FDNS) stood up the Social Media Division (SMD). The mission of SMD is to develop and implement tools to conduct social media screening for identi?ed populations. work builds on the operational testing of the Social Media pilot programs that FDNS has been developing since late 2015. To date, SMD has been charged with operationalizing social media screening on certain policy streams. Purpose The purpose of Social Media Division, Administrative Standard Operating Procedures (Follow?to?Join Refugee) (SMD ASOP-F is to detail the administrative instructions for the process of the conducting of social media checks for designated populations assigned to SMD for social media screening. This document is speci?cally designed to address the administrative processes for how SMD can facilitate a social media check for the ollow-to-J oin refugee population. This document does not detail tradecraft on how to search the social media platforms as that information is detailed in a separate standard operating procedure document. Scope Unless speci?cally exempted herein, this guidance applies to and is binding on all SMD personnel. In instances where the term Of?cer is used throughout the document, it may be applied to FDNS SMD Immigration Of?cers and Intelligence Research Specialists. This guidance applies only to service requests that undergo USCIS adjudication processes and supersedes any guidance that was provided in support of earlier social media initiatives and pilots. Executive Summary The process for conducting a social media check for refugee populations requires the following nine steps: system access and initial training 1) System access and initial training 2) Case assignments 3) Case review and data collection 4) Conducting the type of social media check assigned 5) Process for conducting translation 6) Documenting information of interest 7) Social Media Assessment (SMA) review process 8) Recording results 9) Closing out the case Each step is outlined in this document with speci?cs on particular processes detailed in attached appendices. The appendices feature a step-by-step guide for administrative procedures pertaining to WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled, transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial. 25 For Of?cial Use Only social media checks and various social media platforms for the purposes of Follow?to-Join refugee screening. Process Overview Social Media Check Process Complete all Sign . Receive - stems USCIS initial case- a Acress and Privacy lrainin from Rules ul 3 Training SMD Behavior Receive Case Review List from selectors from Supervisor CAMINO Check a Sacial Media Prior to Conducting I Conduct social media check according to guidance in SMC SOP Conducting a Social Media Check Document findings Obtain any according to needed lranslatinns Assessing Results Document all findings and in FDNS-DS Ll Document Results in a System of Record Email Supervisor with results Close Out Case Process Steps (1) System Access and Initial Training Upon on-boarding to the Social Media Division (SMD), new of?cers must complete training and system requests in order to begin conducting social media checks. This will typically be completed during the ?rst pay period. Please see Appendix A for an itemized list of the system access and initial training that must be completed prior to conducting a social media check. (2) Case Assignments Case assignment lists are assigned to SMD of?cers by supervisors. These case lists are pulled from batch lists provided by International Operations Division (10) for populations of cases flagged for social media checks. (3) Case Review and Data Collection Once the case assignment list is received, of?cers must identify and review all applicable case information available in the systems that hold information an applicant or bene?ciary has provided to USCIS in connection with a benefit request. Please see Appendix for how to identify selectors for a re?igee case. WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial. 26 For Of?cial Use Only (4) Type of Social Media Check (5) Translations During the course of researching the target population, there will likely be a need for translation of foreign languages. Of?cers are encouraged to leverage online translation resources as available. However, there will be instances where in-person translation may be needed to understand the information found. Please see Appendix for the process of handling language translations in a social media check. (6) information of Interest Of?cers must document information of interest related to the SUBJECT of the case by completing a Social Media Assessment (SMA). The information of interest must directly relate to a SUBJECT that has an application or request before USCIS. The information of interest is categorized by: I I Please see Appendix on how to identify information of interest, who can be included in the social media check, and the process for development of a Social Media Assessment (SMA). (7) Social Media Assessment (SMA) Review Process Once information of interest has been identi?ed, the document is put into a supervisor review process ?ow, which is managed through the use of an Enterprise Network Collaboration (ECN) site. Please see Appendix on how to handle the process of a Social Media Assessment and the appropriate format. (8) Recording Results Once a social media check is complete, the results of the check will need to be documented in a USCIS system of record. Please see Appendix on the appropriate process for documenting case results in a USCIS system of record. (9) Closing Out a Case Once the social media check is complete and results have been documented in a USCIS system of record, the of?cer must email the supervisor to advise that the case is complete and results have been recorded appropriately. Both the of?cer and supervisor are responsible for quality control of the accurate input into the system of record and review of the attachments for accuracy. Please see Appendix for the appropriate format for emailing the results to close out a case. WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled, transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial. 27 For Of?cial Use Only Appendices for Social Media Division, Administrative Standard Operating Procedures, Retugee Appendix A: System Access and Initial Training Appendix B: Case Review and Data Collection Appendix C: Translation Process Appendix D: Information of Interest Appendix E: Social Media Assessment (SMA) Review Process Appendix F: Recording Results Appendix G: Closing Out a Case 28 For Of?cial Use Only Appendix A: System Access and initial Training Upon on-boarding to the FDNS Social Media Division (SMD), of?cers must complete all standard forms and equipment procurement from FDNS Mission Support that is initiated for all new DNS personnel. Steps 1 through 4 below for training and system requests below are unique to FDNS SMD for social media checks of Follow-to?Join refugee populations and should be completed during the ?rst pay period. Step 5 should be completed by the end of the second pay period. Social Media Privacy Training This is a one hour session held by the USCIS Of?ce of Privacy and the supervisory team of the FDNS SMD. The session will cover appropriate use of social media and the Rules of Behavior for using social media for screening. This session is scheduled with all parties by the onboarding supervisor. After the session is complete, the Rules of Behavior for the Operational Use of Social Media (ROB) form must be reviewed and signed by the of?cer in order to receive system access to tools for social media use to conduct a check. This signed form from the of?cer should be handed to the FDNS SMD supervisor who is responsible for scanning the signed Rules of Behavior for submitting to the USCIS Of?ce of Privacy via email. Please Note: New of?cers cannot view any case processing, receive case training, view social media tradecraft, or review case results until the required privacy training is completed and the is signed and submitted to USCIS Privacy for further handling. CAMINO CAMINO is a USCIS system leveraged by International Operations that holds the bio graphic and biometric (photograph) information on the individual Follow?to-Join refugee cases referred to SMD for processing. The process for gaining access to CAMTNO is for the SMD supervisor to submit a request for access email to with a copy to the HQ FDNS International Operations point of contact. WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled, transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial. 29 For Of?cial Use Only For how to use CAMINO in the course of conducting a social media checks, please see Appendix B. FDNS-IDS FDNS-DS is the system of record for FDNS case work. In order to complete the request for access to a new user is required to complete a system training course with the FDNS Training Division. Supervisors will coordinate a scheduled training class for of?cers with FDNS Training Division. If an immediate training class with the FDNS Training Division is not available, the supervisor should request that the of?cer be placed in the earliest available class. The supervisor is then responsible for facilitating a two-step process for of?cers to gain access to FDNS-DS: (1) Of?cers complete the online module course; and, (2) Informal training session with the of?cers on how to input information into FDNS-DS for SMD purposes. The formal training class with the FDNS Training Division is a requirement for all of?cers who have not previously worked with FDNS-D8 on a routine basis, regardless of whether or not they have already obtained FDNS-D8 access. Once the training is complete (either informal process conducted by supervisors or the formal training course with the FDNS Training Division), of?cers should go into the MyIt icon on their desktop and go to ?System Access Request? and then go to the Application Access Request? icon. After the form is submitted, the new user will be noti?ed via email once system access is granted. For how to use FDNS-D8 to record the results of a social media checks, please see Appendix F. Overall System Access In addition to the systems itemized above, each new SMD of?cer must have access to the following systems: [Central index System [Computer Linked Application Management System 3 (CLAIMSH [Computer Linked Application Management System 4 [Person Centric Query System [National File Tracking System [Consular Consolidated Database (CCD): [American Citizen Record Query (prev1ously Passport lnforrnation Electronic Records Systeml [Refugee Asylum, and Parole System [Entorce Alien Removal Module [Customer Profile Management System [Arrival Departure lntormation Systems or Automated Targeting System [Student Exchange ViSitor lntormation System WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, Stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 30 For Of?cial Use Only lLexus-N exrs Accurintl El El? El [Electromc Data Management System The documentation to access these systems will be included in the materials received from FDNS Mission Support upon on-boarding or will be available via request using the My] icon for Business Systems Access on the issued desktop for the officer. Training Casework Officers will be assigned training cases to complete with the assistance of a SMD mentoring of?cer, who will be assigned based on volunteers from senior of?cers in SMD. The process for conducting a social media check can be found in the b?oczal Media Check, Standard Operating Procedure] document, which is a separate document from the The training process for initial case work steps include: 1. Of?cers are paired with a SMD mentoring of?cer who has volunteered to assist with training and reviewing the results of the training cases. 2. The supervisor will email both parties two case numbers from a particular policy work stream. The SMD mentoring of?cer will sit with the of?cer to walk through the tradecraft of conducting a social media check. 3. The results of the cases from the officer should be emailed to the supervisor with a copy to the SMD mentoring of?cer who is assisting. The supervisor will then request the SMD mentoring of?cer to cross check the results of the social media check to con?rm the results as well as to check the input for the RFA in FDNS-D8. 4. If there are any issues identi?ed in either the social media check results or the input, the SMD mentoring officer will work with the new member of the team to amend the results accordingly. 5. After the SMD mentoring officer has confirmed the results and input to the supervisor, the training process will repeat for all approved policy streams for SMD. The same process for training support and cross checking results and input should be followed for all sets of training cases assigned. Please consult with management at the time of training to determine how many approved policy streams as approved by FDNS leadership are active and for which require an of?cer to be trained on case handling. 6. After the of?cer has completed the assigned training cases and all results are con?rmed, the supervisor will document the results and con?rm that the of?cer is cleared to receive a regular case load for handling. WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled, transmitted, distributed, and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial. 10 31 For Of?cial Use Only Appendix B: Case Review and Data Collection The process for gaining access to CAMINO can be found in Appendix A. Process: 1. Use PIV card enabled DHS computer. 2. G0 to webpage: 1. From the CAMINO homepage, clicks on ?Cases? tab in upper middle of page. 2. Input the assigned receipt number received from the supervisor into the ?Receipt ?eld in middle of ?Search Criteria? ?eld. 3. Click on the ?Search Cases? button and a result will appear below. 4. Click on the name listed Within the case search results under This action will take the Of?cer to the ?Person Pro?le? record in the ?People? tab. IThe process for conducting either type of check can be found in the Social Media Check, Standard Operating Procedure (SMC-SOP), which is a separate document from the WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial. ll 32 For Of?cial Use Only EAMING Chckon i ##??fwifwwi arm-imam "Case Tab" . 7- ?Dashboard'does ROT ieartn Br VI I 1- apply lo the Social Media Dmsion "Reports" does NOT apply to [he Social Media Diirisinn am :men us, i; Dag? At C1551 ?lter by Case Type Filler Statue: by 1911 [[de miss Types] v] 1* 1537?" WE a No Case: Select heaterm sort Raw My gag Slams cage 13mg macaw E?grarion Lima! Excess 1 usml gays in Targu} Ulrgog WWHQI ?ags ?nancing ?the Women-me Ne cases were found. T'lzm'ning I You . . "mums; sl?laoe mamaailacheatolnls network orfna mmumgruntms network mar any n. aud'u'vlw I By ,yuu - You have expeda?nnut, Lhe systemwan?ume?the slnreii onxhisirtormaunn syslem I m: slam: Gnu-r15 .. . m, he manuseum usearar all-[us swemmem?aulhanzed purpose. - Um Dupanmantcmar an Ugo arm Munlln?ng ntDapmmanl Computaramcumpula: CHO an: i-m'ly ?mums: For - 103 we um: sum ?2an Emit-"Imam" 5mm: - lfansgemanl anon {ethology Sills-Ta L?ci?mry Diets! lrlnamlw ?Tl mag?m?smml CAMINO View 1: From the CAMINO homepage, click on ?Cases? tab in upper middle of page. agnurrib'arseamp PEOPLE srxars Jud, Search Cases Your From: Search Criteria l3 Include metered 665135 Of?ce I: I VI lumen; any sLb-Cilms Case Types Vl Fur'snn llama Enlist-rang! Avllumberstans mm 9 Case Emu: Vl Consulate Case Ira. Slam mu 0 I Recmpl no. 57am; wan IE I Input ReceipE Number llS-W 7 . . teen Tags- Advance anle JII CMPP 1] Cu E85 FmIanuealnd El mum mm: Eaten! can Evacuation am Execution use Home Rauuasm?a MM 5 user-eat. ch New nosrmo [1 me Leuer Inner Dov: ?ensue Click on "Search Cases" Exlamm source WRAP: Ease lfumher 7 "Etna-Mole": CAMINO View 2: Input the assigned receipt number received from the supervisor into the ?Receipt ?eld. Click on the ?Search Cases? button and a result will appear below. WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled, transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 12 33 For Of?cial Use Only mist gamma . PEOPLE Cases Your Pro?le: include Duluhd chum mung ?Len-m Cass Type l; Mun ll'xme stag; mu (5 AJmmher Sign; mm in E5 so Slaw! I v: CmaulaleCam rmi ?31; win 0 Racniut Ho n5 as 1 ISRC CuseTlus Advance Pattie owe If] CMFF rm: 1] CH E3 raunmeswu Fraud imitalor Rare-as! Fraud Referral meme} Gaza Evacuarnni?om 1.5m "mg Exception use Hahn-e Fla-nested El Mel: "salsa: ucn El newnas mm m: [mt anele Mama mars Cinc'l'lumbcr Case results would be shown here 1635:: App?camlaenc?dary) Click on Page all . SUBJECTS name casaType . ?mkumrsenmcuyj [hummer Consularmao Received ng I . .e Page I an i CAMINO View 3: Click on the name listed Within the case search results under This action will take the Of?cer to the ?Person Pro?le? record in the ?People? tab. 1 deer: ?Elite-r its: a! Raw; CASES as; Emcee Bwjna?? Youerl'ile- cuss applies nt/Bene?a?ary WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 3 34 mam-1w inimnm ammo Personal imam: .i?lim'l Bldh?nunm Irn mama sulus Unsmp Int-am: WM Cali-2n; Hip Warmth-Non .?nrormarmn A {i lm1 h?r in. Z?mme: Remains . I Mm" For Of?cial Use Only Barth Gilt (know F355 purl Ha. 5mm Semnw No, Related Cues Activigr_l__qg Key_ rigihulr CAMINO View 5 ?ame. {U??ri?iBFSE-i-?tcmta lust: View Contact Inform ation Address Address Start Date End Dale 07lo112017 Histom Phone ?Num be rs a (wage) . Phone Number Primary Number Home No Email?Address Em ail Address PrimaryEmail Address No CAMINO Vlew 6: WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 14 35 For Official Use Only Data Fields in Not to Be Used for a Social Media Check: 1. ?Dashboard?: This information in the dashboard. is not applicable to a social media check. 2. ?Reports?: The information in this tab is not intended for use in a social media check. Restrictions in identifying selectors to use for a social media check WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 15 36 For Of?cial Use Only Appendix C: Translations Internet Translation Services The most ef?cient approach to translate foreign language contents is to utilize one of the many . . . . . 7 9 free onhne language translat1on serv1ces prov1ded by Google, Yahoo, Bing, and other search engines. if needed. Use the following steps to translate using Google: 1. Go to translate. googlecom 2. Paste the text that needs to be translated to English 3. Click on the blue ?Translate? command button 4. Review Results @1134? 'Mlpsi Dj??lil? 1 ID {k ?an law imam Tobi; Hap gag/gain 9163". Web Ella: Gabi!) Translate Inn at ?s?m lama" [new main nmimaunw - A Pastemimegwtenilalhelm are? 3w: {moral white mares; Of translate a dam-nan! "l Goggle Trans'zfalm Emiliais Translalar'loclhl Website Translate emanating: mtomgietramae column amt; smzocags Hamster/rs Hen senaiaamck mm - a WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, Stored, handled transmitted distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 6 37 For Of?cial Use Only Use the following steps for a similar free web?translation service: 1. Go to 2. Paste the text into the box on the left hand side 3. Click on the green ?translate? button 4. Review results fair Engiish i Pilate Rescaces 7i.? 2 ?tiranalatlan Occasionally, officers will encounter foreign text written in a dialect or colloquial usage that does not necessarily translate easily using the available online tools mentioned above. Furthermore, there are currently no tools available to translate text written on images. Of?cers are responsible for determining WARNING: This document is FOR OFFICIAL USE It contains infarmation that may be exempt?rom public release under the Freedom of'hiformation Act (control/ed stored, handled transmitted, distributed, and disposed ofin accordance with DHS policy relating to information and is not to he released to the public or other personnel who do not have a valid "ireed-to-kmni"? without prior approval ofaa authorized DHS official. 17 38 For Of?cial Use Only the importance and relevancy of the material before deciding Whether or not it requires review by language?enabled subject matter expert. If in-person translation services are needed, the Of?cers must create a Social Media Assessment (SMA). The process for using the Social Media ECN and creating a SMA can be found in Appendix E. In instances when an of?cer is deve10ping an SMA for in-person translation, the of?cer must ensure that their screenshots are clear, precise, and fully capture the language ?agged for translation. WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial, 18 39 For Official Use Only Appendix D. information of Interest Screenshot Document All social media checks should document screenshots of the social media that are reviewed when conducting the check. This will ensure that if the case is reviewed in the future, the actual images, text, or Video from the original check are documented for reference. All screenshots should be documented using a standard template and attached to the record as outlined in Appendix . All cases require a screenshot standard template document to be completed. Only cases with designated information of interest as detailed in this appendix are also required to have a Social Media Assessment (SMA) completed. Types of Information of Interest Shared Selectors with information of Interest Categories WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 19 4o For Of?cial Use Only WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 20 41 For Of?cial Use Only Social Media Assessment (SMA) If information of interest is identi?ed in the course of the check, the information should be documented using a Social Media Assessment (SMA) template and, once reviewed by a supervisor, attached to the FDNS-DS record as detailed in Appendix F. The review process for a SMA can be found in Appendix E. The most recent versions of both the Social Media Assessment (SMA) and appropriate screenshot document template can be found on the SMD ECN. WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 21 42 For Of?cial Use Only Appendix E. Social Media Assessment (SMA) Review Process Once information of interest has been identi?ed and populated into a SMA as outlined in Appendix D, the SMA document should be attached to the SMD ECN for both in?person translation, if needed, and supervisor review. ILIHK to Scolal Media Assessment Rev1ew page on SMD Please Note: The SMD ECN is an important tool for communication and coordination between the of?cers, translators, and supervisors. Each of?cer is responsible for monitoring the completion of the translations and ensuring that that the SMA Review Status is updated at each stage of the process from translation to supervisor review to close out. Overall Process Social Media Assessment (SMA) Review Process 121 Immigration Officer l0 drafts a 3 (IO) identifies soda] Media 0 h: of .. interest (Appendix 7 '2 D)whi e conducting (SMA) social media check placed Is a lo completes '3 on Social Media translation edits and 1 ECN EEded uploads alerted by ECN drop down 5 N0 content . ECN that Translator for translation translated is translation is -- . 1 is changed to translation ?Translation complete Needed? Yes Yes to anges rop cal down in supervisor . 5 review in CN to Supervnsor Are more .2 . 7 reviews SMA dits Neede 3 Translation 3 Completed] Need . . 0 in Supervnsor ReVIew" 3 . Supervisor ID is alerted by Supervnsor . . . Indlcates ECN, closes case adVIses of case . . 'g status to RAIO . Superwsor ECN, and 2 to recurrin Review closes out case 5 0 report Complete] Sent FDNS-DS to (Appendix G) WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled, transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 22 43 For Of?cial Use Only Social Media ECN Process 1. Click on ?Add New Item? at bottom of SMD ECN page. 2. Input information into the following ?eldsCase Number i) Assigned Receipt number Source of Case i) FTJ Refugee ii) Note: This ?eld refers to the policy work stream for which the case was referred to SMD for processing and is indicated on the email from the supervisor that assigned the case. FDNS-DS CME Number i) Number for the RFA in FDNS-DS that is required for all cases. ii) Please see Appendix for information on how to use for a social media check. Due Date i) Default to three days from the date of input. If the due date is earlier than three days, please amend the date accordingly. Translation Status i) None Needed (inputted by oyficer) ii) Translation Needed (inputted by o?icer) Translation In?Progress (inputted by translator) iv) Additional Translation Needed (inputted by o?icer or translator) V) Translation Completed (inputted by translation) Language i) Arabic (default) ii) Kurdish Spanish iv) Other (if this selection chosen, of?cers must indicate which language requires translation) Translator i) Updated by either the available translator or the supervisor Translation Time i) This ?eld is for input by the translators only. Urgency Level of Translation i) Routine ii) Urgent SMA Review Status i) Pending Translation (default) ii) No translation needed/ Need Supervisor Review (inputted by o?icer) Translation Completed/ No Supervisor Review/ Case Closed (inputted by ojficer) WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled, transmitted, distributed, and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 23 44 For Of?cial Use Only iv) Translation Completed/ Need Supervisor Review (inputted by o?icer) v) Supervisor Review Pending (inputted by supervisor) vi) IO Addressing Edits from Supervisor (inputted by supervisor) vii) Supervisor Review Complete Sent to RAIO (inputted by supervisor) k) Final Status i) Open (default) ii) Closed (inputted by supervisor) 1) Date SMA Closed i) This ?eld is for input by supervisors only m) Supervisor Conducting Review i) This ?eld is for input by supervisors only Once the case is closed out in the SMD ECN by the supervisor, please see Appendix and Appendix for the process on recording results and closing out a case. EMA Drafting Instructionsl WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed, and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 24 45 For Of?cial Use Only WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 2 5 46 For Of?cial Use Only WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 2 6 47 For Of?cial Use Only WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 27 48 For Of?cial Use Only WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 2 8 49 For Of?cial Use Only WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 2 9 50 For Of?cial Use Only Appendix F: Recording Results All results from a social media check must be documented in a RFA in DNS-DS. Instructions for access to can be found in Appendix A. Upon on-boarding, all SMD personnel must receive FDNS-DS training in order to be able to submit a request for access. The overall User Guide can be found at this following link: FDNS-DS User Guide The overall FDNS-D8 training and the FDNS-DS User Guide are the training resources for understanding how to input information into a RFA in FDNS-DS. For SMD speci?c data ?elds related to RFA, please reference the information below. Fill in the following ?elds: Field Name Information. to Enter Enter in this format: Bene Firstname REA Name LASTNAME Speci?c synopsis language to be provided by supervisor when case assigned. Example of Synopsis language: Social media screening conducted as part of Enhanced FDNS Review (EFR) for a Follow? to-Join refugee petition. Synopsis No Information of Interest Found. Social media screening conducted as part of Enhanced FDNS Review (EFR) for a Follow- to?Join refugee petition. Information of Interest Found SMA Pending. WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial. 30 51 For Of?cial Use Only Social media screening conducted as part of Enhanced FDNS Review (EFR) for a Follow- to-Join refugee petition. Information of Interest Found SMA Attached. Select HQ-International Operations from the Source drop?down menu . This should auto-populate with HQ-FDS- Locatlon AV-SMB Select SM Review Refugee from the drop? down Type The results of the social media check must be noted in the RFA according to one of the following sub-status annotation: Sub-Status WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 31 52 For Of?cial Use Only Attachments (based on selected Sub Status) Appendix G: Closing Out a Case When a social media check is considered complete, all of the following criteria have been met: 1. The full check has been completed either Via the automated screening tool or by a manual check, as designated by the supervisor when the case was assigned. WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 32 53 For Of?cial Use Only a. Please see the Social Media Check, Standard Operating Procedure (SMC-SOP) guidance on how to complete each type of check. 2. The results of the social media check (both screenshot document and, if needed, SMA) have been document in FDNS-DS as detailed in Appendix F. 3. If information of interest has been identi?ed, the ?ndings have been documented in a Social Media Assessment (SMA). Please see Appendix and Appendix for the information of interest identi?cation and documenting process. 4. The SMA has been reviewed and approved by a supervisor. Please see Appendix for translation and supervisor review process for the SMA. 5. The synopsis ?eld has been updated with the check results, the sub-status updated with the check results, and ?nal SMA has been attached to the FDNS-DS RFA for the case. The of?cer must send a daily status report for assigned cases to the section chief. The daily case status report must follow the format below and highlight cases where a change of status occurred since the previous day: Receipt RFA Officer 'StatUs Hoars Accounts RFA Number of Public Facebo'ok Completion it (Complete/ (Yes/No) (Yes/ Sub- SUBJECTS AccOunt Identified Date In Process) No) Status Screened *Restricted View* Supervisors may require additional data points for daily reports, at their discretion or at the discretion of leadership. Supervisors may also require daily status report submissions by a speci?ed daily time. Quality Control Officers must not report a case as ?Complete? to the supervisor until the case meets all criteria in the ?ve steps above. Supervisors are required to review the FDNS-DS input for completion and accuracy as detailed in Appendix F. WARNING: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 US. C. 552), It is to be controlled, stored, handled transmitted, distributed and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid "need-to-lcnow? without prior approval of an authorized DHS o?icial? 33 54