Smart City Index IMD WORLD COMPETITIVENESS CENTER 30 YEA RS IMD WORLD COMPETITIVENESS CENTER SCO SMART CITY OBSERVATORY « It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it was the winter of despair… » A Tale of Two Cities - Charles Dickens, 1859 Preface Smart Cities today fit amazingly well the opening lines of Charles Dickens’ novel. They embed some of the highest hopes of mankind through the promise of harnessing technology for better lives and social harmony; for some, however, they could incarnate the fears of ‘controlled lives’ in some kind of panopticons governed by artificial intelligence and automated devices. The choices we need to make today about what makes a city smart matter for at least two reasons. First, because the momentum of technological innovation will continue to increase in the near future, giving us new ways to address pending global challenges, in areas such as climate change, inequalities, health or education. Second because the majority of the individuals whose lives will depend on such choices will be city dwellers. Yet, for city leaders, investors, and citizens, such choices often remain difficult to make because they are complex, and often rely on imperfect or asymmetrical information. Real estate tactics have often prevailed over transport, energy or waste management concerns. Quality of life seldom received priority over urbanistic, architectural or technological ambitions. And efficiency sometimes eclipses social harmony. In all avenues of life, it remains extremely difficult to improve what you can not measure. It is hence no surprise that so many ‘smart city indices’ have blossomed over the past few years. Why would we need another one? The main reason is simple: the quasi-totality of existing indices remains technology-centric. They give little or no room to assessing the ‘why ?’ which underpins (or should underpin) any strategy to make a city smarter, or to build one from scratch. In line with previous and on-going efforts initiated and carried out by IMD’s World Competitiveness Centre, the Smart City Index presented here is a holistic attempt to capture the various dimensions of how citizens could consider that their respective cities are becoming better cities by becoming smarter ones. Part of its uniqueness is to rely first and foremost on the perceptions of those who live and work in the cities covered by the index, while providing a realistic recognition that not all cities start from the same level of development, not with the same set of endowments and advantages. This new index also rests on a clear working definition of smart cities: in SCI’s context, ‘smart city’ describes an urban setting that apply technology to enhance the benefits and diminish the shortcomings of urbanization. This first edition of the SCI Report is the result of two years of intense work, carried out through a close cooperation between IMD and SUTD (Singapore University for Technology and Design), and benefitted from inputs by numerous experts and city specialists around the world. The initial methodology (described in detail in subsequent pages) has been refined through a series of field assessment and city specific studies, published earlier in the IMD-SUTD book ‘Sixteen Shades of Smart’. In the future, we intend to pursue that path of systematic ‘fact checking’ on the ground, and to continue giving priority importance to the views of citizens and local players. This index will remain a ‘work in progress’ as new data, issues and views continue to gather around it and around the questions it raises. Its coverage will also increase with time, going significantly beyond the 102 cities included in this first edition. It is hence our hope that feedback and reactions from all parts of the world will enable us to steer this index as close as possible to what it aims to be: a tool for action, and an instrument for better lives for all citizens. Professor Arturo Bris Director - IMD World Competitiveness Center Professor Chan Heng Chee Chairman – SUTD Lee Kuan Yew Centre for Innovative Cities Bruno Lanvin President - IMD Smart City Observatory Smart City Index 1 Table of content Preface ������������������������������������������������������������������������������������������������������������������������������������������������������������������1 Table of content �����������������������������������������������������������������������������������������������������������������������������������������������������2 The IMD World Competitiveness Center ���������������������������������������������������������������������������������������������������������������5 City performance overview ������������������������������������������������������������������������������������������������������������������������������������6 Alphabetical ���������������������������������������������������������������������������������������������������������������������������������������������������6 By ranking �����������������������������������������������������������������������������������������������������������������������������������������������������8 User’s Guide to the Smart City Index ������������������������������������������������������������������������������������������������������������������10 Methodology in a nutshell ������������������������������������������������������������������������������������������������������������������������������������12 City profiles ����������������������������������������������������������������������������������������������������������������������������������������������������������13 City Profiles 2 Abu Dhabi ���������������������������������������������������������� 8 Copenhagen ���������������������������������������������������� 64 Abuja ��������������������������������������������������������������� 10 Denver ������������������������������������������������������������� 66 Amsterdam ������������������������������������������������������ 12 Dubai ��������������������������������������������������������������� 68 Ankara ������������������������������������������������������������� 14 Dublin �������������������������������������������������������������� 70 Athens ������������������������������������������������������������� 16 Dusseldorf ������������������������������������������������������� 72 Auckland ���������������������������������������������������������� 18 Geneva ������������������������������������������������������������ 74 Bangkok ���������������������������������������������������������� 20 Gothenburg ����������������������������������������������������� 76 Barcelona �������������������������������������������������������� 22 Guangzhou ������������������������������������������������������ 78 Beijing �������������������������������������������������������������� 24 Hangzhou �������������������������������������������������������� 80 Bengaluru �������������������������������������������������������� 26 Hanoi ��������������������������������������������������������������� 82 Berlin ��������������������������������������������������������������� 28 Hanover ����������������������������������������������������������� 84 Bilbao �������������������������������������������������������������� 30 Helsinki ������������������������������������������������������������ 86 Birmingham ����������������������������������������������������� 32 Ho Chi Minh City ��������������������������������������������� 88 Bogota ������������������������������������������������������������� 34 Hong Kong ������������������������������������������������������ 90 Bologna ����������������������������������������������������������� 36 Hyderabad ������������������������������������������������������� 92 Boston ������������������������������������������������������������� 38 Jakarta ������������������������������������������������������������� 94 Bratislava ��������������������������������������������������������� 40 Kiev ����������������������������������������������������������������� 96 Brisbane ���������������������������������������������������������� 42 Krakow ������������������������������������������������������������ 98 Brussels ����������������������������������������������������������� 44 Kuala Lumpur ������������������������������������������������ 100 Bucharest �������������������������������������������������������� 46 Lagos ������������������������������������������������������������� 102 Budapest ��������������������������������������������������������� 48 Lisbon ������������������������������������������������������������ 104 Buenos Aires ��������������������������������������������������� 50 London ���������������������������������������������������������� 106 Busan �������������������������������������������������������������� 52 Los Angeles ��������������������������������������������������� 108 Cairo ���������������������������������������������������������������� 54 Lyon ��������������������������������������������������������������� 110 Cape Town ������������������������������������������������������� 56 Madrid ����������������������������������������������������������� 112 Chengdu ���������������������������������������������������������� 58 Makassar ������������������������������������������������������� 114 Chicago ����������������������������������������������������������� 60 Manila ������������������������������������������������������������ 116 Chongqing ������������������������������������������������������� 62 Medan ����������������������������������������������������������� 118 Smart City Index City Profiles ������������������������������������������������������ 120 Singapore ������������������������������������������������������ 176 122 Sofia �������������������������������������������������������������� 178 124 St. Petersburg ����������������������������������������������� 180 126 Stockholm ������������������������������������������������������ 182 128 Sydney ���������������������������������������������������������� 184 130 Taipei City ������������������������������������������������������ 186 132 Tel Aviv ���������������������������������������������������������� 188 134 The Hague ����������������������������������������������������� 190 136 Tianjin ������������������������������������������������������������ 192 138 Tokyo ������������������������������������������������������������� 194 140 Toronto ���������������������������������������������������������� 196 142 Vancouver ������������������������������������������������������ 198 144 Vienna ����������������������������������������������������������� 200 146 Warsaw ���������������������������������������������������������� 202 148 Washington D.C. ������������������������������������������� 204 150 Zaragoza ������������������������������������������������������� 206 152 Zhuhai ����������������������������������������������������������� 208 154 Zurich ������������������������������������������������������������ 210 156 158 160 ����������������������������������������������� 162 164 166 168 170 172 174 Smart City Index 3 Smart City Index The IMD World Competitiveness Center For thirty years, the IMD World Competitiveness Center has pioneered research on how countries and companies compete to lay the foundations for sustainable value creation. The competitiveness of nations is probably one of the most significant developments in modern management and IMD is committed to leading the field. The IMD World Competitiveness Center team: Professor Arturo Bris Christos Cabolis Bruno Lanvin José Caballero Maëlle Desard Madeleine Hediger Catherine Jobin William Milner Marco Pistis Maryam Zargari Director Chief Economist & Head of Operations President, Smart City Observatory Senior Economist Marketing Specialist Data Research and Online Services Specialist Order and Sales Administrator Research Projects Associate Manager Research Specialist Research Specialist Smart City Index 5 City performance overview Alphabetical Overall Rating Overall ranking Overall Rating Overall ranking Abu Dhabi B 56 Chicago BB 53 Abuja D 97 Chongqing BB 42 Amsterdam A 11 Copenhagen AA 5 Ankara CCC 74 Denver BBB 33 Athens C 95 Dubai BB 45 Auckland A 6 Dublin BBB 30 Bangkok CCC 75 Dusseldorf A 10 BB 48 Geneva AA 4 B 60 Gothenburg BBB 28 CC 79 Guangzhou B 57 Berlin BBB 39 Hangzhou BB 44 Bilbao A 9 Hanoi CCC 66 BB 52 Hanover BBB 26 Bogota D 98 Helsinki A 8 Bologna BBB 18 Ho Chi Minh City CCC 65 Boston BBB 32 Hong Kong BBB 37 Bratislava CC 84 Hyderabad CCC 67 Brisbane BBB 27 Jakarta CC 81 Brussels B 64 Kiev C 92 Bucharest CC 85 Krakow CCC 69 Budapest CC 83 Kuala Lumpur CCC 70 Buenos Aires CC 87 Lagos D 102 Busan BB 50 Lisbon CCC 76 Cairo D 99 London BBB 20 Cape Town C 93 Los Angeles BBB 35 Chengdu B 58 Lyon BBB 23 City Barcelona Beijing Bengaluru Birmingham 6 Smart City Index City Overall Rating Overall ranking Overall Rating Overall ranking BBB 21 Santiago CC 86 CC 80 São Paulo CC 90 Manila C 94 Seattle BBB 34 Medan CC 82 Seoul BB 47 C 91 Shanghai B 59 Melbourne BBB 24 Shenzhen BB 43 Mexico City CC 88 Singapore AAA 1 BBB 22 Sofia CC 89 Montreal A 16 St. Petersburg CCC 73 Moscow CCC 72 Stockholm BBB 25 Mumbai CC 78 Sydney A 14 Nairobi D 100 Taipei City A 7 Nanjing B 55 Tel Aviv BB 46 New Delhi CCC 68 The Hague BBB 29 New York BBB 38 Tianjin BB 41 B 63 Tokyo B 62 Oslo AA 3 Toronto A 15 Paris BB 51 Vancouver A 13 Philadelphia BB 54 Vienna BBB 17 BBB 19 Warsaw B 61 Rabat D 101 Washington D.C. BBB 31 Rio de Janeiro C 96 Zaragoza BB 49 Riyadh CCC 71 Zhuhai BB 40 Rome CCC 77 Zurich AAA 2 Rotterdam BBB 36 A 12 City Madrid Makassar Medellin Milan Osaka Prague San Francisco City Smart City Index 7 By ranking Overall ranking 8 Overall rating City Overall ranking City Overall rating 1 Singapore AAA 27 Brisbane BBB 2 Zurich AAA 28 Gothenburg BBB 3 Oslo AA 29 The Hague BBB 4 Geneva AA 30 Dublin BBB 5 Copenhagen AA 31 Washington D.C. BBB 6 Auckland A 32 Boston BBB 7 Taipei City A 33 Denver BBB 8 Helsinki A 34 Seattle BBB 9 Bilbao A 35 Los Angeles BBB 10 Dusseldorf A 36 Rotterdam BBB 11 Amsterdam A 37 Hong Kong BBB 12 San Francisco A 38 New York BBB 13 Vancouver A 39 Berlin BBB 14 Sydney A 40 Zhuhai BB 15 Toronto A 41 Tianjin BB 16 Montreal A 42 Chongqing BB 17 Vienna BBB 43 Shenzhen BB 18 Bologna BBB 44 Hangzhou BB 19 Prague BBB 45 Dubai BB 20 London BBB 46 Tel Aviv BB 21 Madrid BBB 47 Seoul BB 22 Milan BBB 48 Barcelona BB 23 Lyon BBB 49 Zaragoza BB 24 Melbourne BBB 50 Busan BB 25 Stockholm BBB 51 Paris BB 26 Hanover BBB 52 Birmingham BB Smart City Index Overall ranking Overall rating City Overall ranking Overall rating City 53 Chicago BB 79 Bengaluru CC 54 Philadelphia BB 80 Makassar CC 55 Nanjing B 81 Jakarta CC 56 Abu Dhabi B 82 Medan CC 57 Guangzhou B 83 Budapest CC 58 Chengdu B 84 Bratislava CC 59 Shanghai B 85 Bucharest CC 60 Beijing B 86 Santiago CC 61 Warsaw B 87 Buenos Aires CC 62 Tokyo B 88 Mexico City CC 63 Osaka B 89 Sofia CC 64 Brussels B 90 São Paulo CC 65 Ho Chi Minh City CCC 91 Medellin C 66 Hanoi CCC 92 Kiev C 67 Hyderabad CCC 93 Cape Town C 68 New Delhi CCC 94 Manila C 69 Krakow CCC 95 Athens C 70 Kuala Lumpur CCC 96 Rio de Janeiro C 71 Riyadh CCC 97 Abuja D 72 Moscow CCC 98 Bogota D 73 St. Petersburg CCC 99 Cairo D 74 Ankara CCC 100 Nairobi D 75 Bangkok CCC 101 Rabat D 76 Lisbon CCC 102 Lagos D 77 Rome CCC 78 Mumbai CC Smart City Index 9 User’s Guide to the Smart City Index Smart City Ranking Singapore Smart City Ranking: The ranking position of the city amongst the 102 cities measured, based upon the Rating and its components. 1 st SMART CITY RANKING Group: Each city is assigned to one of four groups, based upon its HDI values. BACKGROUND INFORMATI Country UN HDI Life expectancy at Birth Out of 102 Expected years of schooling Mean years of schooling GNI per capita (PPP $) Rating and Factor Ratings: The Ratings for each city are calculated from the city’s performance relative to the other cities within the group. The Methodology section provides the exact procedure for these calculations. GROUP 1 RATING AAA City Population (UN World Cities Report) From A A A to D FACTOR RATINGS AAA AAA Structures Technologies Map tiles b LEGEND: STRUCTURES 0 20 Basic sanitation meets the needs of the poorest areas. Recycling services are satisfactory. Public safety is not a problem. Background Information: This presents the UN Human Development Index and its four components of the parent economy of the city, as well as the city’s position on the map. For Taipei City, the data is calculated using the same methodology and comparable data. This section also presents the population of the city as defined through the UN World Cities Report for 94 of the cities, or Eurostat for 8 small European cities. Pr ior it y Areas: Summarizes the areas that the respondents perceive as the priority area for their city. From a list of 15 indicators, survey respondents Air pollution is not a problem. Medical services provision is satisfactory. were asked to select 5 that they perceived as the most urgent for their city. The response rates indicate the Mobility preferences of the respondents; however, they were not Traffic congestion is not a problem. asked to prioritize choices. Public transport their is satisfactory. Attitudes: Shows and compares the responses to three key privacyActivities aspects (willingness to concede personal Green spaces are satisfactory. data, comfort vis-à-vis face recognition, and whether Cultural activities (shows, bars, and museums) are satisfactory. online information has increased trust in authorities). The city is Opportunities represented by& School) the blue bar, while the group (Work are available. average is Employment shownfinding by services the light red bar. Most children have access to a good school. Lifelong learning opportunities are provided by local institutions. Singapore Businesses are creating new jobs. 1 BACKGROUND INFORMATION st Out of 102 Country 2015 2016 2017 UN HDI 0.929 0.930 0.932 Life expectancy at Birth 82.8 83.0 83.2 Expected years of schooling 16.1 16.1 Mean years of schooling 11.5 11.5 11.5 78,742 78,427 82,503 GNI per capita (PPP $) 1 Minorities feel welcome. 0% 20% PRIORITY AREAS 16.2 City 5,619,000 Population (UN World Cities Report) AAA AA AAA ctures Technologies rest areas. 20% 40% 60% 80% 71.8% You feel the availability of online information has increased your trust in authorities GROUP MIN CITY GROUP MEAN 0 20 40 60 80 GROUP MEAN 68.5% CITY LEGEND: TECHNOLOGIES GROUP MAX Score Smart City Index LEGEND: Health & Safety 100 100% 62.9% You are comfortable with face recognition technologies to lower crime LEGEND: 10 0% You are willing to concede personal data in order to improve traffic congestion Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap 100% 74.2% % of respondents who agree or strongly agree with the statement ATTITUDES From A A A to D % of respondents who chose the Priority Area 40% 60% 80% affordable housing fulfilling employment 51.6% Governance unemployment 39.5% Information on local government decisions are easily accessible. public transport 37.9% road congestion 37.1% Corruption of city officials is not an issue of concern. recycling 34.7% Residents contribute to decision making of local government. citizen engagement 29.8% energy efficiency Residents provide feedback on28.2% local government projects. security 25.8% air pollution 23.4% social mobility 22.6% basic amenities 21.0% school education 19.4% corruption 18.5% green spaces 17.7% From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 0 CITY GR Score Health & Safety Background Information GROUP MIN 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 87.23 Online reporting of city maintenance problems provides a speedy solution. 69.89 61.69 A website or App allows to give away unwanted items to other city residents. 61.96 74.60 Free public wifi has improved access to services. 72.58 63.04 CCTV cameras make residents feel safer. 80.11 79.44 A website or App allows effective monitoring of air pollution. 67.20 40 60 Singapore Singapore Structures and Technologies 1 st SMART CITY RANKING BACKGROUND INFORMATION 2015 2016 2017 UN HDI 0.929 0.930 0.932 Life expectancy at Birth Key survey data collected on Structures (left side) and Out of 102 Technologies (right side), under five key areas: health and safety, mobility, GROUP 1 activities, oppor tunities, and governance. 82.8 83.0 83.2 Expected years of schooling 16.1 16.1 16.2 Mean years of schooling 11.5 11.5 11.5 78,742 78,427 GNI per capita (PPP $) 82,503 City 5,619,000 Population (UN World Cities Report) Each RATING indicator presents A A A the Score for the city plus its comparison with its Group (1-4). Showing the Group’s From A A A to D Minimum, Mean, and Maximum Scores (light red FACTOR bar) alongside with A A A the A Acity A (blue circle) allows a clear RATINGS Structures Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap Technologies LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN 20 40 60 80 affordable housing fulfilling employment unemployment public transport road congestion recycling citizen engagement energy efficiency security air pollution social mobility basic amenities school education corruption green spaces From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. comparison of the city’s performance in this indicator. The Methodology section provides the exact calculation of the Score. 39.5% 37.9% 37.1% 34.7% 29.8% 28.2% 25.8% 23.4% 22.6% 21.0% 19.4% 18.5% 17.7% This table can be read in two ways: down to examine all Structures or Technologies indicators, or across to examine a key area in both Structures and Technologies. ATTITUDES % of respondents who agree or strongly agree with the statement 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 71.8% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 100% 62.9% You are comfortable with face recognition technologies to lower crime 68.5% CITY Health & Safety 100 100% 74.2% 51.6% LEGEND: TECHNOLOGIES GROUP MAX Score 0 0% PRIORITY AREAS Country % of respondents who chose the Priority Area 20% 40% 60% 80% 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Basic sanitation meets the needs of the poorest areas. 87.23 Online reporting of city maintenance problems provides a speedy solution. 69.89 Recycling services are satisfactory. 61.69 A website or App allows to give away unwanted items to other city residents. 61.96 Public safety is not a problem. 74.60 Free public wifi has improved access to services. 72.58 Air pollution is not a problem. 63.04 CCTV cameras make residents feel safer. 80.11 Medical services provision is satisfactory. 79.44 A website or App allows effective monitoring of air pollution. 67.20 Arranging medical appointments online has improved access. 78.90 Mobility Mobility Traffic congestion is not a problem. 44.49 Public transport is satisfactory. 66.53 Activities Car-sharing Apps have reduced congestion. 55.91 Apps that direct you to an available parking space have reduced journey time. 56.05 Bicycle hiring has reduced congestion. 45.30 Online scheduling and ticket sales make public transport easier to use. 65.46 Activities Green spaces are satisfactory. 76.88 Cultural activities (shows, bars, and museums) are satisfactory. 76.61 Opportunities (Work & School) Online purchasing of tickets to shows and museums has made it easier to attend. 85.48 Opportunities (Work & School) Employment finding services are available. 75.67 Online access to job listings has made it easier to find work. 82.53 Most children have access to a good school. 78.23 IT skills are taught well in schools. 68.82 Lifelong learning opportunities are provided by local institutions. 80.51 Online services provided by the city has made it easier to start a new business. 66.94 Businesses are creating new jobs. 62.23 Minorities feel welcome. 69.35 Governance Governance Information on local government decisions are easily accessible. 76.08 Online public access to city finances has reduced corruption. 54.97 Corruption of city officials is not an issue of concern. 69.62 Online voting has increased participation. 52.69 Residents contribute to decision making of local government. 56.05 An online platform where residents can propose ideas has improved city life. 60.08 Residents provide feedback on local government projects. 65.59 Processing Identification Documents online has reduced waiting times. 81.59 Smart City Index 11 Methodology in a nutshell 1. The IMD-SUTD Smart City Index (SCI) assesses the perceptions of residents on issues related to structures and technology applications available to them in their city. 2. The first edition of the SCI ranks 102 cities worldwide by capturing the perceptions of 120 residents in each city. 3. There are two pillars for which perceptions from residents are solicited: The Structures pillar referring to the existing infrastructure of the cities, and the Technology pillar describing the technological provisions and services available to the inhabitants. 4. Each pillar is evaluated over five key areas: health and safety, mobility, activities, opportunities, and governance. 5. The cities are distributed into four groups based on the UN Human Development Index (HDI) score of the economy they are part of. 6. Within each HDI group, cities are assigned a ‘rating scale’ (AAA to D) based on the perceptions-score of a given city compared to the scores of all other cities within the same group. 7. Rankings are then presented in two formats: • an overall ranking (1 to 102) • a rating for each pillar and overall 12 Smart City Index CITY PROFILES Smart Abu Dhabi 56 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.860 0.862 0.863 Life expectancy at Birth 77.1 77.3 77.4 Expected years of schooling 13.8 13.6 13.6 Mean years of schooling 10.6 10.8 10.8 66,923 68,121 67,805 GNI per capita (PPP $) GROUP 3 RATING B City 1,145,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB B Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 83.78 Recycling services are satisfactory. 82.15 Public safety is not a problem. 73.30 Air pollution is not a problem. 59.73 Medical services provision is satisfactory. 85.99 Mobility Traffic congestion is not a problem. 67.85 Public transport is satisfactory. 78.61 Activities Green spaces are satisfactory. 80.24 Cultural activities (shows, bars, and museums) are satisfactory. 82.30 Opportunities (Work & School) Employment finding services are available. 71.24 Most children have access to a good school. 78.02 Lifelong learning opportunities are provided by local institutions. 75.66 Businesses are creating new jobs. 69.91 Minorities feel welcome. 81.56 Governance 14 Information on local government decisions are easily accessible. 79.50 Corruption of city officials is not an issue of concern. 70.06 Residents contribute to decision making of local government. 67.11 Residents provide feedback on local government projects. 71.24 Smart City Index Abu Dhabi 0% PRIORITY AREAS affordable housing fulfilling employment air pollution basic amenities green spaces security school education road congestion unemployment recycling citizen engagement public transport social mobility energy efficiency corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 63.7% 46.9% 39.8% 37.2% 28.3% 28.3% 27.4% 26.5% 25.7% 23.9% 19.5% 19.5% 17.7% 15.0% 7.1% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 100% 79.6% You are comfortable with face recognition technologies to lower crime 87.6% You feel the availability of online information has increased your trust in authorities 87.6% LEGEND: GROUP MEAN CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 74.78 A website or App allows to give away unwanted items to other city residents. 71.09 Free public wifi has improved access to services. 75.22 CCTV cameras make residents feel safer. 84.51 A website or App allows effective monitoring of air pollution. 56.78 Arranging medical appointments online has improved access. 81.86 Mobility Car-sharing Apps have reduced congestion. 62.83 Apps that direct you to an available parking space have reduced journey time. 68.14 Bicycle hiring has reduced congestion. 66.37 Online scheduling and ticket sales make public transport easier to use. 78.91 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 84.22 Opportunities (Work & School) Online access to job listings has made it easier to find work. 77.73 IT skills are taught well in schools. 75.07 Online services provided by the city has made it easier to start a new business. 77.88 Governance Online public access to city finances has reduced corruption. 69.76 Online voting has increased participation. 69.91 An online platform where residents can propose ideas has improved city life. 70.21 Processing Identification Documents online has reduced waiting times. 81.56 Smart City Index 15 Abuja 97 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.527 0.530 0.532 Life expectancy at Birth 53.0 53.4 53.9 Expected years of schooling 10.0 10.0 10.0 Mean years of schooling 6.0 6.2 6.2 5,527 5,326 5,231 GNI per capita (PPP $) GROUP 4 RATING D City 2,440,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS C D Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 57.32 Recycling services are satisfactory. 44.58 Public safety is not a problem. 43.63 Air pollution is not a problem. 42.14 Medical services provision is satisfactory. 52.71 Mobility Traffic congestion is not a problem. 49.32 Public transport is satisfactory. 65.31 Activities Green spaces are satisfactory. 62.20 Cultural activities (shows, bars, and museums) are satisfactory. 73.17 Opportunities (Work & School) Employment finding services are available. 45.53 Most children have access to a good school. 58.81 Lifelong learning opportunities are provided by local institutions. 50.00 Businesses are creating new jobs. 64.77 Minorities feel welcome. 53.12 Governance 16 Information on local government decisions are easily accessible. 46.34 Corruption of city officials is not an issue of concern. 20.46 Residents contribute to decision making of local government. 24.93 Residents provide feedback on local government projects. 38.08 Smart City Index Abuja 0% PRIORITY AREAS corruption security unemployment affordable housing basic amenities fulfilling employment energy efficiency school education road congestion citizen engagement recycling public transport social mobility green spaces air pollution From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 69.1% 66.7% 63.4% 62.6% 44.7% 39.0% 31.7% 28.5% 18.7% 16.3% 16.3% 16.3% 7.3% 6.5% 6.5% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 100% 77.2% You are comfortable with face recognition technologies to lower crime 87.0% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 70.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 51.76 A website or App allows to give away unwanted items to other city residents. 39.02 Free public wifi has improved access to services. 40.51 CCTV cameras make residents feel safer. 43.09 A website or App allows effective monitoring of air pollution. 22.90 Arranging medical appointments online has improved access. 57.18 Mobility Car-sharing Apps have reduced congestion. 56.37 Apps that direct you to an available parking space have reduced journey time. 33.88 Bicycle hiring has reduced congestion. 23.04 Online scheduling and ticket sales make public transport easier to use. 64.23 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 72.63 Opportunities (Work & School) Online access to job listings has made it easier to find work. 71.82 IT skills are taught well in schools. 55.56 Online services provided by the city has made it easier to start a new business. 59.76 Governance Online public access to city finances has reduced corruption. 29.00 Online voting has increased participation. 22.09 An online platform where residents can propose ideas has improved city life. 31.17 Processing Identification Documents online has reduced waiting times. 50.41 Smart City Index 17 Amsterdam 11 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.926 0.928 0.931 Life expectancy at Birth 81.7 81.9 82.0 Expected years of schooling 18.1 18.0 18.0 Mean years of schooling 12.1 12.1 12.2 46,239 46,711 47,900 GNI per capita (PPP $) GROUP 1 RATING A City 1,091,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 64.48 Recycling services are satisfactory. 65.16 Public safety is not a problem. 57.79 Air pollution is not a problem. 35.93 Medical services provision is satisfactory. 80.05 Mobility Traffic congestion is not a problem. 33.74 Public transport is satisfactory. 68.17 Activities Green spaces are satisfactory. 64.75 Cultural activities (shows, bars, and museums) are satisfactory. 77.32 Opportunities (Work & School) Employment finding services are available. 71.17 Most children have access to a good school. 74.18 Lifelong learning opportunities are provided by local institutions. 69.81 Businesses are creating new jobs. 67.62 Minorities feel welcome. 64.48 Governance 18 Information on local government decisions are easily accessible. 61.48 Corruption of city officials is not an issue of concern. 48.50 Residents contribute to decision making of local government. 56.69 Residents provide feedback on local government projects. 59.70 Smart City Index Amsterdam 0% PRIORITY AREAS affordable housing security air pollution public transport road congestion green spaces basic amenities recycling school education unemployment social mobility citizen engagement fulfilling employment energy efficiency corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 50.8% 41.8% 36.1% 32.8% 31.1% 28.7% 27.9% 27.9% 24.6% 23.0% 18.0% 17.2% 13.9% 13.1% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 59.8% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 60.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 65.6% 63.1% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 57.65 A website or App allows to give away unwanted items to other city residents. 59.70 Free public wifi has improved access to services. 51.09 CCTV cameras make residents feel safer. 61.75 A website or App allows effective monitoring of air pollution. 39.07 Arranging medical appointments online has improved access. 65.71 Mobility Car-sharing Apps have reduced congestion. 40.98 Apps that direct you to an available parking space have reduced journey time. 53.42 Bicycle hiring has reduced congestion. 54.92 Online scheduling and ticket sales make public transport easier to use. 58.74 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 70.08 Opportunities (Work & School) Online access to job listings has made it easier to find work. 65.44 IT skills are taught well in schools. 56.42 Online services provided by the city has made it easier to start a new business. 54.64 Governance Online public access to city finances has reduced corruption. 42.49 Online voting has increased participation. 47.27 An online platform where residents can propose ideas has improved city life. 47.81 Processing Identification Documents online has reduced waiting times. 56.69 Smart City Index 19 Ankara 74 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.783 0.787 0.791 Life expectancy at Birth 75.5 75.8 76.0 Expected years of schooling 15.2 15.2 15.2 Mean years of schooling 7.8 8.0 8.0 23,125 23,500 24,804 GNI per capita (PPP $) GROUP 3 RATING CCC City 4,750,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 71.01 Recycling services are satisfactory. 57.70 Public safety is not a problem. 50.84 Air pollution is not a problem. 35.71 Medical services provision is satisfactory. 64.01 Mobility Traffic congestion is not a problem. 36.83 Public transport is satisfactory. 59.80 Activities Green spaces are satisfactory. 49.72 Cultural activities (shows, bars, and museums) are satisfactory. 61.90 Opportunities (Work & School) Employment finding services are available. 62.18 Most children have access to a good school. 60.78 Lifelong learning opportunities are provided by local institutions. 61.06 Businesses are creating new jobs. 54.48 Minorities feel welcome. 55.74 Governance 20 Information on local government decisions are easily accessible. 57.14 Corruption of city officials is not an issue of concern. 30.53 Residents contribute to decision making of local government. 50.00 Residents provide feedback on local government projects. 47.06 Smart City Index Ankara 0% PRIORITY AREAS unemployment corruption affordable housing green spaces road congestion security air pollution fulfilling employment public transport school education basic amenities recycling energy efficiency citizen engagement social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 48.7% 44.5% 42.9% 42.0% 41.2% 38.7% 32.8% 26.1% 23.5% 21.8% 20.2% 16.0% 11.8% 7.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 79.8% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 68.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 60.5% 70.6% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 63.59 A website or App allows to give away unwanted items to other city residents. 65.55 Free public wifi has improved access to services. 57.98 CCTV cameras make residents feel safer. 68.49 A website or App allows effective monitoring of air pollution. 55.04 Arranging medical appointments online has improved access. 80.39 Mobility Car-sharing Apps have reduced congestion. 46.92 Apps that direct you to an available parking space have reduced journey time. 48.04 Bicycle hiring has reduced congestion. 42.44 Online scheduling and ticket sales make public transport easier to use. 63.87 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 67.79 Opportunities (Work & School) Online access to job listings has made it easier to find work. 73.11 IT skills are taught well in schools. 62.32 Online services provided by the city has made it easier to start a new business. 58.26 Governance Online public access to city finances has reduced corruption. 42.86 Online voting has increased participation. 43.28 An online platform where residents can propose ideas has improved city life. 53.50 Processing Identification Documents online has reduced waiting times. 67.65 Smart City Index 21 Athens 95 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.866 0.868 0.870 Life expectancy at Birth 81.0 81.2 81.4 Expected years of schooling 17.3 17.3 17.3 Mean years of schooling 10.6 10.8 10.8 24,251 24,284 24,648 GNI per capita (PPP $) GROUP 3 RATING C City 3,052,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS C C Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 54.74 Recycling services are satisfactory. 35.50 Public safety is not a problem. 24.93 Air pollution is not a problem. 19.65 Medical services provision is satisfactory. 31.57 Mobility Traffic congestion is not a problem. 20.73 Public transport is satisfactory. 39.43 Activities Green spaces are satisfactory. 24.80 Cultural activities (shows, bars, and museums) are satisfactory. 76.42 Opportunities (Work & School) Employment finding services are available. 31.84 Most children have access to a good school. 38.75 Lifelong learning opportunities are provided by local institutions. 40.92 Businesses are creating new jobs. 23.31 Minorities feel welcome. 34.82 Governance 22 Information on local government decisions are easily accessible. 41.73 Corruption of city officials is not an issue of concern. 14.36 Residents contribute to decision making of local government. 19.65 Residents provide feedback on local government projects. 26.69 Smart City Index Athens 0% PRIORITY AREAS security unemployment corruption road congestion green spaces public transport fulfilling employment recycling air pollution school education basic amenities affordable housing citizen engagement energy efficiency social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 61.0% 45.5% 41.5% 39.8% 30.9% 30.1% 26.8% 26.0% 24.4% 23.6% 19.5% 14.6% 13.8% 8.9% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 68.3% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 65.0% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 69.9% 48.0% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 36.86 A website or App allows to give away unwanted items to other city residents. 55.15 Free public wifi has improved access to services. 32.38 CCTV cameras make residents feel safer. 30.49 A website or App allows effective monitoring of air pollution. 36.45 Arranging medical appointments online has improved access. 57.05 Mobility Car-sharing Apps have reduced congestion. 35.50 Apps that direct you to an available parking space have reduced journey time. 38.89 Bicycle hiring has reduced congestion. 32.11 Online scheduling and ticket sales make public transport easier to use. 53.93 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 84.01 Opportunities (Work & School) Online access to job listings has made it easier to find work. 68.70 IT skills are taught well in schools. 37.94 Online services provided by the city has made it easier to start a new business. 32.11 Governance Online public access to city finances has reduced corruption. 23.58 Online voting has increased participation. 31.03 An online platform where residents can propose ideas has improved city life. 32.52 Processing Identification Documents online has reduced waiting times. 56.37 Smart City Index 23 Auckland 6 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.914 0.915 0.917 Life expectancy at Birth 81.7 81.9 82.0 Expected years of schooling 18.9 18.9 18.9 Mean years of schooling 12.4 12.5 12.5 33,643 33,679 33,970 GNI per capita (PPP $) GROUP 2 RATING A City 1,344,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 73.00 Recycling services are satisfactory. 71.49 Public safety is not a problem. 62.26 Air pollution is not a problem. 68.18 Medical services provision is satisfactory. 76.45 Mobility Traffic congestion is not a problem. 41.60 Public transport is satisfactory. 56.89 Activities Green spaces are satisfactory. 74.66 Cultural activities (shows, bars, and museums) are satisfactory. 77.82 Opportunities (Work & School) Employment finding services are available. 74.93 Most children have access to a good school. 70.52 Lifelong learning opportunities are provided by local institutions. 70.80 Businesses are creating new jobs. 71.07 Minorities feel welcome. 73.28 Governance 24 Information on local government decisions are easily accessible. 67.63 Corruption of city officials is not an issue of concern. 59.92 Residents contribute to decision making of local government. 64.33 Residents provide feedback on local government projects. 71.49 Smart City Index Auckland 0% PRIORITY AREAS affordable housing road congestion public transport fulfilling employment recycling air pollution basic amenities unemployment security social mobility energy efficiency school education green spaces corruption citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 52.9% 38.0% 33.9% 31.4% 30.6% 30.6% 28.9% 28.9% 20.7% 20.7% 19.0% 16.5% 15.7% 12.4% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 73.6% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 76.0% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 76.9% 71.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 64.46 A website or App allows to give away unwanted items to other city residents. 75.48 Free public wifi has improved access to services. 75.76 CCTV cameras make residents feel safer. 68.18 A website or App allows effective monitoring of air pollution. 53.99 Arranging medical appointments online has improved access. 71.07 Mobility Car-sharing Apps have reduced congestion. 62.12 Apps that direct you to an available parking space have reduced journey time. 61.29 Bicycle hiring has reduced congestion. 61.02 Online scheduling and ticket sales make public transport easier to use. 76.58 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 81.82 Opportunities (Work & School) Online access to job listings has made it easier to find work. 82.78 IT skills are taught well in schools. 66.67 Online services provided by the city has made it easier to start a new business. 63.91 Governance Online public access to city finances has reduced corruption. 62.26 Online voting has increased participation. 70.25 An online platform where residents can propose ideas has improved city life. 64.33 Processing Identification Documents online has reduced waiting times. 74.79 Smart City Index 25 Bangkok 75 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.741 0.748 0.755 Life expectancy at Birth 75.1 75.3 75.5 Expected years of schooling 13.9 14.3 14.7 Mean years of schooling 7.6 7.6 7.6 14,455 14,971 15,516 GNI per capita (PPP $) GROUP 3 RATING CCC City 9,270,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 63.39 Recycling services are satisfactory. 53.01 Public safety is not a problem. 43.85 Air pollution is not a problem. 25.14 Medical services provision is satisfactory. 65.98 Mobility Traffic congestion is not a problem. 25.14 Public transport is satisfactory. 34.43 Activities Green spaces are satisfactory. 50.00 Cultural activities (shows, bars, and museums) are satisfactory. 58.61 Opportunities (Work & School) Employment finding services are available. 67.76 Most children have access to a good school. 57.92 Lifelong learning opportunities are provided by local institutions. 51.78 Businesses are creating new jobs. 65.44 Minorities feel welcome. 53.01 Governance 26 Information on local government decisions are easily accessible. 47.81 Corruption of city officials is not an issue of concern. 30.46 Residents contribute to decision making of local government. 44.40 Residents provide feedback on local government projects. 46.86 Smart City Index Bangkok 0% PRIORITY AREAS air pollution road congestion corruption security public transport basic amenities social mobility green spaces affordable housing school education unemployment fulfilling employment citizen engagement recycling energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 59.0% 53.3% 48.4% 43.4% 36.9% 32.0% 20.5% 20.5% 18.9% 15.6% 14.8% 10.7% 10.7% 8.2% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 77.9% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 78.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 68.0% 79.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 55.19 A website or App allows to give away unwanted items to other city residents. 58.88 Free public wifi has improved access to services. 54.92 CCTV cameras make residents feel safer. 61.20 A website or App allows effective monitoring of air pollution. 67.76 Arranging medical appointments online has improved access. 60.79 Mobility Car-sharing Apps have reduced congestion. 55.19 Apps that direct you to an available parking space have reduced journey time. 54.37 Bicycle hiring has reduced congestion. 53.55 Online scheduling and ticket sales make public transport easier to use. 72.27 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 76.23 Opportunities (Work & School) Online access to job listings has made it easier to find work. 78.83 IT skills are taught well in schools. 70.63 Online services provided by the city has made it easier to start a new business. 68.44 Governance Online public access to city finances has reduced corruption. 47.54 Online voting has increased participation. 63.11 An online platform where residents can propose ideas has improved city life. 62.57 Processing Identification Documents online has reduced waiting times. 65.71 Smart City Index 27 Barcelona 48 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.885 0.889 0.891 Life expectancy at Birth 83.0 83.1 83.3 Expected years of schooling 17.8 17.9 17.9 Mean years of schooling 9.7 9.8 9.8 32,217 33,307 34,258 GNI per capita (PPP $) GROUP 2 RATING BB City 5,258,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 61.65 Recycling services are satisfactory. 60.03 Public safety is not a problem. 46.88 Air pollution is not a problem. 24.53 Medical services provision is satisfactory. 57.05 Mobility Traffic congestion is not a problem. 29.13 Public transport is satisfactory. 64.91 Activities Green spaces are satisfactory. 63.14 Cultural activities (shows, bars, and museums) are satisfactory. 80.89 Opportunities (Work & School) Employment finding services are available. 74.25 Most children have access to a good school. 62.20 Lifelong learning opportunities are provided by local institutions. 66.94 Businesses are creating new jobs. 46.21 Minorities feel welcome. 48.92 Governance 28 Information on local government decisions are easily accessible. 47.02 Corruption of city officials is not an issue of concern. 40.24 Residents contribute to decision making of local government. 39.97 Residents provide feedback on local government projects. 47.70 Smart City Index Barcelona 0% PRIORITY AREAS affordable housing fulfilling employment air pollution security unemployment road congestion corruption social mobility energy efficiency public transport citizen engagement recycling school education green spaces basic amenities From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 62.6% 52.0% 52.0% 41.5% 33.3% 28.5% 18.7% 18.7% 17.1% 16.3% 16.3% 13.8% 13.0% 12.2% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 69.1% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 59.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 76.4% 56.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 49.19 A website or App allows to give away unwanted items to other city residents. 57.05 Free public wifi has improved access to services. 54.34 CCTV cameras make residents feel safer. 49.32 A website or App allows effective monitoring of air pollution. 45.66 Arranging medical appointments online has improved access. 70.46 Mobility Car-sharing Apps have reduced congestion. 49.73 Apps that direct you to an available parking space have reduced journey time. 48.10 Bicycle hiring has reduced congestion. 57.45 Online scheduling and ticket sales make public transport easier to use. 63.28 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 77.37 Opportunities (Work & School) Online access to job listings has made it easier to find work. 66.26 IT skills are taught well in schools. 55.42 Online services provided by the city has made it easier to start a new business. 51.76 Governance Online public access to city finances has reduced corruption. 40.65 Online voting has increased participation. 43.09 An online platform where residents can propose ideas has improved city life. 52.44 Processing Identification Documents online has reduced waiting times. 63.28 Smart City Index 29 Beijing 60 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.743 0.748 0.752 Life expectancy at Birth 76.1 76.3 76.4 Expected years of schooling 13.8 13.8 13.8 Mean years of schooling 7.7 7.8 7.8 13,519 14,354 15,270 GNI per capita (PPP $) GROUP 3 RATING B City 20,384,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS B BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 81.71 Recycling services are satisfactory. 70.46 Public safety is not a problem. 71.14 Air pollution is not a problem. 25.07 Medical services provision is satisfactory. 68.29 Mobility Traffic congestion is not a problem. 35.50 Public transport is satisfactory. 48.78 Activities Green spaces are satisfactory. 70.46 Cultural activities (shows, bars, and museums) are satisfactory. 78.59 Opportunities (Work & School) Employment finding services are available. 79.13 Most children have access to a good school. 69.78 Lifelong learning opportunities are provided by local institutions. 64.36 Businesses are creating new jobs. 81.44 Minorities feel welcome. 76.29 Governance 30 Information on local government decisions are easily accessible. 77.37 Corruption of city officials is not an issue of concern. 48.10 Residents contribute to decision making of local government. 58.54 Residents provide feedback on local government projects. 64.50 Smart City Index Beijing 0% PRIORITY AREAS road congestion air pollution affordable housing public transport corruption basic amenities social mobility school education security green spaces fulfilling employment citizen engagement unemployment energy efficiency recycling From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 73.2% 73.2% 51.2% 32.5% 31.7% 30.1% 26.0% 25.2% 23.6% 22.8% 22.8% 16.3% 14.6% 12.2% 8.9% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 87.0% You are comfortable with face recognition technologies to lower crime 78.0% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 87.0% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 84.42 A website or App allows to give away unwanted items to other city residents. 65.85 Free public wifi has improved access to services. 80.62 CCTV cameras make residents feel safer. 81.03 A website or App allows effective monitoring of air pollution. 76.69 Arranging medical appointments online has improved access. 88.62 Mobility Car-sharing Apps have reduced congestion. 64.09 Apps that direct you to an available parking space have reduced journey time. 74.12 Bicycle hiring has reduced congestion. 72.90 Online scheduling and ticket sales make public transport easier to use. 88.21 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 92.28 Opportunities (Work & School) Online access to job listings has made it easier to find work. 89.02 IT skills are taught well in schools. 80.35 Online services provided by the city has made it easier to start a new business. 80.89 Governance Online public access to city finances has reduced corruption. 74.93 Online voting has increased participation. 67.75 An online platform where residents can propose ideas has improved city life. 80.22 Processing Identification Documents online has reduced waiting times. 79.27 Smart City Index 31 Bengaluru 79 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.627 0.636 0.640 Life expectancy at Birth 68.3 68.6 68.8 Expected years of schooling 12.0 12.3 12.3 Mean years of schooling 6.3 6.4 6.4 5,691 6,026 6,353 GNI per capita (PPP $) GROUP 4 RATING CC City 10,087,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CC CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 58.74 Recycling services are satisfactory. 58.06 Public safety is not a problem. 53.36 Air pollution is not a problem. 27.96 Medical services provision is satisfactory. 75.00 Mobility Traffic congestion is not a problem. 21.91 Public transport is satisfactory. 62.23 Activities Green spaces are satisfactory. 61.56 Cultural activities (shows, bars, and museums) are satisfactory. 71.51 Opportunities (Work & School) Employment finding services are available. 74.33 Most children have access to a good school. 66.40 Lifelong learning opportunities are provided by local institutions. 65.46 Businesses are creating new jobs. 74.46 Minorities feel welcome. 71.37 Governance 32 Information on local government decisions are easily accessible. 56.32 Corruption of city officials is not an issue of concern. 26.48 Residents contribute to decision making of local government. 48.12 Residents provide feedback on local government projects. 53.90 Smart City Index Bengaluru 0% PRIORITY AREAS road congestion air pollution basic amenities green spaces security corruption recycling affordable housing public transport unemployment fulfilling employment school education energy efficiency citizen engagement social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 53.2% 44.4% 36.3% 34.7% 34.7% 30.6% 29.8% 24.2% 20.2% 15.3% 13.7% 11.3% 11.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 72.6% You feel the availability of online information has increased your trust in authorities 72.6% GROUP MEAN 100% 66.1% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 64.5% 62.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 59.95 A website or App allows to give away unwanted items to other city residents. 54.17 Free public wifi has improved access to services. 53.09 CCTV cameras make residents feel safer. 73.92 A website or App allows effective monitoring of air pollution. 47.18 Arranging medical appointments online has improved access. 80.65 Mobility Car-sharing Apps have reduced congestion. 64.78 Apps that direct you to an available parking space have reduced journey time. 55.91 Bicycle hiring has reduced congestion. 59.01 Online scheduling and ticket sales make public transport easier to use. 76.34 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 79.57 Opportunities (Work & School) Online access to job listings has made it easier to find work. 79.70 IT skills are taught well in schools. 62.23 Online services provided by the city has made it easier to start a new business. 74.73 Governance Online public access to city finances has reduced corruption. 53.49 Online voting has increased participation. 52.42 An online platform where residents can propose ideas has improved city life. 60.08 Processing Identification Documents online has reduced waiting times. 73.39 Smart City Index 33 Berlin 39 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.933 0.934 0.936 Life expectancy at Birth 80.8 81.0 81.2 Expected years of schooling 17.0 17.0 17.0 Mean years of schooling 14.1 14.1 14.1 44,766 45,203 46,136 GNI per capita (PPP $) GROUP 1 RATING BBB City 3,563,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 71.41 Recycling services are satisfactory. 68.16 Public safety is not a problem. 45.53 Air pollution is not a problem. 36.59 Medical services provision is satisfactory. 71.14 Mobility Traffic congestion is not a problem. 27.64 Public transport is satisfactory. 52.71 Activities Green spaces are satisfactory. 67.75 Cultural activities (shows, bars, and museums) are satisfactory. 81.98 Opportunities (Work & School) Employment finding services are available. 63.82 Most children have access to a good school. 58.27 Lifelong learning opportunities are provided by local institutions. 61.38 Businesses are creating new jobs. 61.52 Minorities feel welcome. 63.96 Governance 34 Information on local government decisions are easily accessible. 53.79 Corruption of city officials is not an issue of concern. 47.43 Residents contribute to decision making of local government. 47.15 Residents provide feedback on local government projects. 57.32 Smart City Index Berlin 0% PRIORITY AREAS affordable housing road congestion security school education public transport unemployment air pollution green spaces recycling fulfilling employment citizen engagement basic amenities energy efficiency social mobility corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 51.2% 49.6% 45.5% 39.0% 31.7% 31.7% 26.0% 19.5% 18.7% 17.9% 16.3% 15.4% 11.4% 10.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 64.2% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 60.2% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 78.9% 43.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 39.30 A website or App allows to give away unwanted items to other city residents. 55.69 Free public wifi has improved access to services. 41.19 CCTV cameras make residents feel safer. 50.95 A website or App allows effective monitoring of air pollution. 28.32 Arranging medical appointments online has improved access. 44.44 Mobility Car-sharing Apps have reduced congestion. 37.26 Apps that direct you to an available parking space have reduced journey time. 40.24 Bicycle hiring has reduced congestion. 45.53 Online scheduling and ticket sales make public transport easier to use. 67.89 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 74.80 Opportunities (Work & School) Online access to job listings has made it easier to find work. 67.75 IT skills are taught well in schools. 47.02 Online services provided by the city has made it easier to start a new business. 40.92 Governance Online public access to city finances has reduced corruption. 36.04 Online voting has increased participation. 44.72 An online platform where residents can propose ideas has improved city life. 43.77 Processing Identification Documents online has reduced waiting times. 44.58 Smart City Index 35 Bilbao 9 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 HDI 0.885 0.889 0.891 Life expectancy at Birth 83.0 83.1 83.3 Expected years of schooling 17.8 17.9 17.9 Mean years of schooling 9.7 9.8 9.8 32,217 33,307 34,258 GNI per capita (PPP $) GROUP 2 RATING A City 414,000 Population (Eurostat) From A A A to D FACTOR RATINGS A BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 74.59 Recycling services are satisfactory. 77.05 Public safety is not a problem. 59.70 Air pollution is not a problem. 51.37 Medical services provision is satisfactory. 75.14 Mobility Traffic congestion is not a problem. 43.17 Public transport is satisfactory. 81.97 Activities Green spaces are satisfactory. 77.87 Cultural activities (shows, bars, and museums) are satisfactory. 81.28 Opportunities (Work & School) Employment finding services are available. 74.45 Most children have access to a good school. 78.83 Lifelong learning opportunities are provided by local institutions. 80.60 Businesses are creating new jobs. 54.37 Minorities feel welcome. 65.57 Governance 36 Information on local government decisions are easily accessible. 60.93 Corruption of city officials is not an issue of concern. 50.14 Residents contribute to decision making of local government. 51.37 Residents provide feedback on local government projects. 61.48 Smart City Index Bilbao 0% PRIORITY AREAS fulfilling employment affordable housing security unemployment citizen engagement road congestion social mobility school education recycling green spaces air pollution corruption energy efficiency basic amenities public transport From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 63.9% 50.8% 42.6% 32.8% 27.9% 26.2% 23.0% 22.1% 20.5% 19.7% 18.0% 18.0% 13.9% 11.5% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 73.8% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 62.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 73.0% 59.0% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 59.97 A website or App allows to give away unwanted items to other city residents. 53.83 Free public wifi has improved access to services. 62.16 CCTV cameras make residents feel safer. 51.09 A website or App allows effective monitoring of air pollution. 50.00 Arranging medical appointments online has improved access. 76.50 Mobility Car-sharing Apps have reduced congestion. 45.22 Apps that direct you to an available parking space have reduced journey time. 52.05 Bicycle hiring has reduced congestion. 58.47 Online scheduling and ticket sales make public transport easier to use. 74.73 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 83.33 Opportunities (Work & School) Online access to job listings has made it easier to find work. 69.67 IT skills are taught well in schools. 65.16 Online services provided by the city has made it easier to start a new business. 59.02 Governance Online public access to city finances has reduced corruption. 46.17 Online voting has increased participation. 43.85 An online platform where residents can propose ideas has improved city life. 58.33 Processing Identification Documents online has reduced waiting times. 63.66 Smart City Index 37 Birmingham 52 SMART CITY RANKING BACKGROUND INFORMATION nd Out of 102 Country 2015 2016 2017 HDI 0.918 0.920 0.922 Life expectancy at Birth 81.4 81.6 81.7 Expected years of schooling 17.4 17.4 17.4 Mean years of schooling 12.8 12.9 12.9 38,146 38,680 39,116 GNI per capita (PPP $) GROUP 2 RATING BB City 2,515,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB B Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 61.76 Recycling services are satisfactory. 55.74 Public safety is not a problem. 35.15 Air pollution is not a problem. 29.69 Medical services provision is satisfactory. 51.12 Mobility Traffic congestion is not a problem. 25.77 Public transport is satisfactory. 49.58 Activities Green spaces are satisfactory. 58.68 Cultural activities (shows, bars, and museums) are satisfactory. 66.67 Opportunities (Work & School) Employment finding services are available. 60.08 Most children have access to a good school. 52.24 Lifelong learning opportunities are provided by local institutions. 52.66 Businesses are creating new jobs. 54.62 Minorities feel welcome. 63.31 Governance 38 Information on local government decisions are easily accessible. 56.44 Corruption of city officials is not an issue of concern. 42.44 Residents contribute to decision making of local government. 46.92 Residents provide feedback on local government projects. 49.44 Smart City Index Birmingham 0% PRIORITY AREAS affordable housing road congestion security unemployment fulfilling employment air pollution school education recycling public transport basic amenities social mobility green spaces corruption energy efficiency citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 57.1% 47.9% 42.0% 38.7% 34.5% 32.8% 30.3% 22.7% 20.2% 19.3% 16.0% 15.1% 12.6% 5.0% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 67.2% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 51.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 65.5% 55.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 47.48 A website or App allows to give away unwanted items to other city residents. 61.90 Free public wifi has improved access to services. 59.80 CCTV cameras make residents feel safer. 56.02 A website or App allows effective monitoring of air pollution. 35.99 Arranging medical appointments online has improved access. 57.42 Mobility Car-sharing Apps have reduced congestion. 38.80 Apps that direct you to an available parking space have reduced journey time. 40.62 Bicycle hiring has reduced congestion. 38.66 Online scheduling and ticket sales make public transport easier to use. 59.66 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 64.43 Opportunities (Work & School) Online access to job listings has made it easier to find work. 62.18 IT skills are taught well in schools. 58.68 Online services provided by the city has made it easier to start a new business. 47.76 Governance Online public access to city finances has reduced corruption. 41.04 Online voting has increased participation. 56.44 An online platform where residents can propose ideas has improved city life. 44.40 Processing Identification Documents online has reduced waiting times. 51.54 Smart City Index 39 Bogota 98 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.742 0.747 0.747 Life expectancy at Birth 74.2 74.4 74.6 Expected years of schooling 14.4 14.4 14.4 Mean years of schooling 8.1 8.3 8.3 12,772 13,050 12,938 GNI per capita (PPP $) GROUP 4 RATING D City 9,765,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS D C Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 43.11 Recycling services are satisfactory. 49.59 Public safety is not a problem. 26.58 Air pollution is not a problem. 22.45 Medical services provision is satisfactory. 41.74 Mobility Traffic congestion is not a problem. 17.22 Public transport is satisfactory. 23.97 Activities Green spaces are satisfactory. 67.36 Cultural activities (shows, bars, and museums) are satisfactory. 77.13 Opportunities (Work & School) Employment finding services are available. 63.36 Most children have access to a good school. 50.00 Lifelong learning opportunities are provided by local institutions. 59.92 Businesses are creating new jobs. 42.84 Minorities feel welcome. 41.18 Governance 40 Information on local government decisions are easily accessible. 42.15 Corruption of city officials is not an issue of concern. 14.46 Residents contribute to decision making of local government. 28.51 Residents provide feedback on local government projects. 39.53 Smart City Index Bogota 0% PRIORITY AREAS security air pollution corruption road congestion public transport unemployment fulfilling employment social mobility school education basic amenities affordable housing recycling citizen engagement green spaces energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 62.0% 57.0% 52.9% 48.8% 37.2% 33.9% 26.4% 18.2% 18.2% 16.5% 15.7% 6.6% 5.0% 0.8% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 80.2% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 72.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 86.8% 53.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 51.52 A website or App allows to give away unwanted items to other city residents. 41.60 Free public wifi has improved access to services. 65.98 CCTV cameras make residents feel safer. 55.23 A website or App allows effective monitoring of air pollution. 46.28 Arranging medical appointments online has improved access. 62.67 Mobility Car-sharing Apps have reduced congestion. 42.56 Apps that direct you to an available parking space have reduced journey time. 53.58 Bicycle hiring has reduced congestion. 59.09 Online scheduling and ticket sales make public transport easier to use. 52.07 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 79.20 Opportunities (Work & School) Online access to job listings has made it easier to find work. 63.09 IT skills are taught well in schools. 58.54 Online services provided by the city has made it easier to start a new business. 58.26 Governance Online public access to city finances has reduced corruption. 23.42 Online voting has increased participation. 31.27 An online platform where residents can propose ideas has improved city life. 39.53 Processing Identification Documents online has reduced waiting times. 60.74 Smart City Index 41 Bologna 18 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.876 0.878 0.880 Life expectancy at Birth 82.8 83.0 83.2 Expected years of schooling 16.3 16.3 16.3 Mean years of schooling 10.2 10.2 10.2 34,115 34,733 35,299 GNI per capita (PPP $) GROUP 2 RATING BBB City 784,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 68.36 Recycling services are satisfactory. 70.48 Public safety is not a problem. 46.89 Air pollution is not a problem. 32.34 Medical services provision is satisfactory. 72.60 Mobility Traffic congestion is not a problem. 35.59 Public transport is satisfactory. 61.44 Activities Green spaces are satisfactory. 71.61 Cultural activities (shows, bars, and museums) are satisfactory. 81.07 Opportunities (Work & School) Employment finding services are available. 46.75 Most children have access to a good school. 72.74 Lifelong learning opportunities are provided by local institutions. 63.42 Businesses are creating new jobs. 46.47 Minorities feel welcome. 54.38 Governance 42 Information on local government decisions are easily accessible. 59.32 Corruption of city officials is not an issue of concern. 48.87 Residents contribute to decision making of local government. 51.55 Residents provide feedback on local government projects. 54.38 Smart City Index Bologna 0% PRIORITY AREAS security air pollution unemployment fulfilling employment affordable housing road congestion public transport recycling social mobility basic amenities citizen engagement green spaces corruption energy efficiency school education From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 38.1% 38.1% 35.6% 33.9% 30.5% 22.9% 21.2% 20.3% 19.5% 18.6% 16.9% 7.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 73.7% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 69.5% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 57.6% 53.4% 50.0% 62.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 63.56 A website or App allows to give away unwanted items to other city residents. 64.69 Free public wifi has improved access to services. 65.40 CCTV cameras make residents feel safer. 58.62 A website or App allows effective monitoring of air pollution. 54.52 Arranging medical appointments online has improved access. 71.33 Mobility Car-sharing Apps have reduced congestion. 50.71 Apps that direct you to an available parking space have reduced journey time. 50.00 Bicycle hiring has reduced congestion. 55.65 Online scheduling and ticket sales make public transport easier to use. 65.82 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 81.50 Opportunities (Work & School) Online access to job listings has made it easier to find work. 66.10 IT skills are taught well in schools. 58.05 Online services provided by the city has made it easier to start a new business. 49.44 Governance Online public access to city finances has reduced corruption. 50.56 Online voting has increased participation. 44.63 An online platform where residents can propose ideas has improved city life. 52.82 Processing Identification Documents online has reduced waiting times. 59.46 Smart City Index 43 Boston 32 SMART CITY RANKING BACKGROUND INFORMATION nd Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.924 Life expectancy at Birth 79.2 79.4 79.5 Expected years of schooling 16.5 16.5 16.5 Mean years of schooling 13.3 13.4 13.4 53,741 54,104 54,941 GNI per capita (PPP $) GROUP 1 RATING BBB City 4,249,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 59.50 Recycling services are satisfactory. 64.60 Public safety is not a problem. 50.41 Air pollution is not a problem. 43.53 Medical services provision is satisfactory. 71.76 Mobility Traffic congestion is not a problem. 18.46 Public transport is satisfactory. 47.93 Activities Green spaces are satisfactory. 60.74 Cultural activities (shows, bars, and museums) are satisfactory. 81.96 Opportunities (Work & School) Employment finding services are available. 65.43 Most children have access to a good school. 54.68 Lifelong learning opportunities are provided by local institutions. 64.46 Businesses are creating new jobs. 63.36 Minorities feel welcome. 62.53 Governance 44 Information on local government decisions are easily accessible. 62.12 Corruption of city officials is not an issue of concern. 50.00 Residents contribute to decision making of local government. 54.13 Residents provide feedback on local government projects. 58.68 Smart City Index Boston 0% PRIORITY AREAS affordable housing road congestion public transport security school education fulfilling employment unemployment energy efficiency air pollution citizen engagement green spaces recycling corruption basic amenities social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 62.8% 45.5% 38.8% 37.2% 29.8% 26.4% 25.6% 25.6% 19.8% 19.8% 18.2% 15.7% 15.7% 13.2% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 62.8% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 57.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 78.5% 55.4% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 45.59 A website or App allows to give away unwanted items to other city residents. 58.95 Free public wifi has improved access to services. 53.31 CCTV cameras make residents feel safer. 43.53 A website or App allows effective monitoring of air pollution. 27.82 Arranging medical appointments online has improved access. 58.26 Mobility Car-sharing Apps have reduced congestion. 37.88 Apps that direct you to an available parking space have reduced journey time. 46.14 Bicycle hiring has reduced congestion. 42.42 Online scheduling and ticket sales make public transport easier to use. 58.13 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 74.93 Opportunities (Work & School) Online access to job listings has made it easier to find work. 70.66 IT skills are taught well in schools. 51.93 Online services provided by the city has made it easier to start a new business. 45.73 Governance Online public access to city finances has reduced corruption. 44.35 Online voting has increased participation. 42.84 An online platform where residents can propose ideas has improved city life. 44.35 Processing Identification Documents online has reduced waiting times. 50.55 Smart City Index 45 Bratislava 84 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.851 0.853 0.855 Life expectancy at Birth 76.7 76.9 77.0 Expected years of schooling 15.0 15.0 15.0 Mean years of schooling 12.5 12.5 12.5 27,851 28,546 29,467 GNI per capita (PPP $) GROUP 3 RATING CC City 433,000 Population (Eurostat) From A A A to D FACTOR RATINGS CCC CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 54.92 Recycling services are satisfactory. 47.40 Public safety is not a problem. 58.61 Air pollution is not a problem. 39.62 Medical services provision is satisfactory. 47.13 Mobility Traffic congestion is not a problem. 16.80 Public transport is satisfactory. 38.25 Activities Green spaces are satisfactory. 34.15 Cultural activities (shows, bars, and museums) are satisfactory. 72.54 Opportunities (Work & School) Employment finding services are available. 68.44 Most children have access to a good school. 74.04 Lifelong learning opportunities are provided by local institutions. 63.66 Businesses are creating new jobs. 70.36 Minorities feel welcome. 42.90 Governance 46 Information on local government decisions are easily accessible. 55.74 Corruption of city officials is not an issue of concern. 29.92 Residents contribute to decision making of local government. 41.80 Residents provide feedback on local government projects. 49.32 Smart City Index Bratislava 0% PRIORITY AREAS road congestion affordable housing corruption green spaces air pollution public transport recycling security basic amenities unemployment citizen engagement school education social mobility fulfilling employment energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 52.5% 50.0% 46.7% 39.3% 34.4% 31.1% 13.9% 13.1% 10.7% 10.7% 9.0% 8.2% 8.2% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 68.0% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 53.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 79.5% 73.8% 53.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 42.62 A website or App allows to give away unwanted items to other city residents. 48.77 Free public wifi has improved access to services. 60.79 CCTV cameras make residents feel safer. 56.56 A website or App allows effective monitoring of air pollution. 33.20 Arranging medical appointments online has improved access. 49.86 Mobility Car-sharing Apps have reduced congestion. 38.11 Apps that direct you to an available parking space have reduced journey time. 35.79 Bicycle hiring has reduced congestion. 44.40 Online scheduling and ticket sales make public transport easier to use. 67.08 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 74.45 Opportunities (Work & School) Online access to job listings has made it easier to find work. 73.77 IT skills are taught well in schools. 51.78 Online services provided by the city has made it easier to start a new business. 42.49 Governance Online public access to city finances has reduced corruption. 34.43 Online voting has increased participation. 37.43 An online platform where residents can propose ideas has improved city life. 45.63 Processing Identification Documents online has reduced waiting times. 57.10 Smart City Index 47 Brisbane 27 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.936 0.938 0.939 Life expectancy at Birth 82.7 82.9 83.1 Expected years of schooling 23.3 22.9 22.9 Mean years of schooling 12.8 12.9 12.9 43,138 43,637 43,560 GNI per capita (PPP $) GROUP 1 RATING BBB City 2,202,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 73.04 Recycling services are satisfactory. 64.91 Public safety is not a problem. 58.13 Air pollution is not a problem. 55.28 Medical services provision is satisfactory. 67.75 Mobility Traffic congestion is not a problem. 24.39 Public transport is satisfactory. 49.46 Activities Green spaces are satisfactory. 70.73 Cultural activities (shows, bars, and museums) are satisfactory. 78.46 Opportunities (Work & School) Employment finding services are available. 64.50 Most children have access to a good school. 74.39 Lifelong learning opportunities are provided by local institutions. 68.16 Businesses are creating new jobs. 54.88 Minorities feel welcome. 63.69 Governance 48 Information on local government decisions are easily accessible. 58.40 Corruption of city officials is not an issue of concern. 35.37 Residents contribute to decision making of local government. 43.09 Residents provide feedback on local government projects. 55.96 Smart City Index Brisbane 0% PRIORITY AREAS affordable housing road congestion unemployment public transport fulfilling employment security energy efficiency corruption recycling school education green spaces air pollution social mobility citizen engagement basic amenities From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 39.8% 39.8% 38.2% 36.6% 32.5% 25.2% 21.1% 21.1% 19.5% 17.1% 13.8% 10.6% 10.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 68.3% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 71.5% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 76.4% 69.9% 55.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 49.46 A website or App allows to give away unwanted items to other city residents. 55.42 Free public wifi has improved access to services. 56.10 CCTV cameras make residents feel safer. 65.58 A website or App allows effective monitoring of air pollution. 28.86 Arranging medical appointments online has improved access. 62.47 Mobility Car-sharing Apps have reduced congestion. 37.26 Apps that direct you to an available parking space have reduced journey time. 34.55 Bicycle hiring has reduced congestion. 39.57 Online scheduling and ticket sales make public transport easier to use. 55.83 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 76.83 Opportunities (Work & School) Online access to job listings has made it easier to find work. 66.26 IT skills are taught well in schools. 57.32 Online services provided by the city has made it easier to start a new business. 43.22 Governance Online public access to city finances has reduced corruption. 34.82 Online voting has increased participation. 41.73 An online platform where residents can propose ideas has improved city life. 44.17 Processing Identification Documents online has reduced waiting times. 50.27 Smart City Index 49 Brussels 64 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.913 0.915 0.916 Life expectancy at Birth 81.0 81.1 81.3 Expected years of schooling 19.8 19.8 19.8 Mean years of schooling 11.7 11.8 11.8 41,727 41,588 42,156 GNI per capita (PPP $) GROUP 2 RATING B City 1,205,000 Population (Eurostat) From A A A to D FACTOR RATINGS BB CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 54.88 Recycling services are satisfactory. 52.98 Public safety is not a problem. 46.75 Air pollution is not a problem. 25.61 Medical services provision is satisfactory. 61.65 Mobility Traffic congestion is not a problem. 20.33 Public transport is satisfactory. 50.00 Activities Green spaces are satisfactory. 65.45 Cultural activities (shows, bars, and museums) are satisfactory. 68.02 Opportunities (Work & School) Employment finding services are available. 57.86 Most children have access to a good school. 49.05 Lifelong learning opportunities are provided by local institutions. 57.18 Businesses are creating new jobs. 45.26 Minorities feel welcome. 41.06 Governance 50 Information on local government decisions are easily accessible. 48.51 Corruption of city officials is not an issue of concern. 35.50 Residents contribute to decision making of local government. 38.89 Residents provide feedback on local government projects. 40.79 Smart City Index Brussels 0% PRIORITY AREAS air pollution affordable housing road congestion security unemployment corruption green spaces public transport school education fulfilling employment recycling citizen engagement energy efficiency basic amenities social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 41.5% 40.7% 27.6% 26.8% 26.0% 24.4% 23.6% 17.1% 15.4% 15.4% 13.8% 13.0% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 59.3% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 52.8% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 57.7% 52.0% 51.2% 48.8% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 41.87 A website or App allows to give away unwanted items to other city residents. 55.69 Free public wifi has improved access to services. 52.17 CCTV cameras make residents feel safer. 47.70 A website or App allows effective monitoring of air pollution. 40.51 Arranging medical appointments online has improved access. 52.17 Mobility Car-sharing Apps have reduced congestion. 29.81 Apps that direct you to an available parking space have reduced journey time. 34.01 Bicycle hiring has reduced congestion. 48.92 Online scheduling and ticket sales make public transport easier to use. 60.30 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 73.04 Opportunities (Work & School) Online access to job listings has made it easier to find work. 51.36 IT skills are taught well in schools. 47.97 Online services provided by the city has made it easier to start a new business. 39.70 Governance Online public access to city finances has reduced corruption. 37.53 Online voting has increased participation. 34.82 An online platform where residents can propose ideas has improved city life. 34.69 Processing Identification Documents online has reduced waiting times. 56.50 Smart City Index 51 Bucharest 85 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.805 0.807 0.811 Life expectancy at Birth 75.3 75.4 75.6 Expected years of schooling 14.5 14.3 14.3 Mean years of schooling 10.9 11.0 11.0 20,049 21,060 22,646 GNI per capita (PPP $) GROUP 3 RATING CC City 1,868,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CC CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 55.33 Recycling services are satisfactory. 40.57 Public safety is not a problem. 44.81 Air pollution is not a problem. 21.17 Medical services provision is satisfactory. 37.43 Mobility Traffic congestion is not a problem. 17.76 Public transport is satisfactory. 36.07 Activities Green spaces are satisfactory. 49.45 Cultural activities (shows, bars, and museums) are satisfactory. 75.82 Opportunities (Work & School) Employment finding services are available. 57.24 Most children have access to a good school. 53.83 Lifelong learning opportunities are provided by local institutions. 50.68 Businesses are creating new jobs. 65.03 Minorities feel welcome. 61.48 Governance 52 Information on local government decisions are easily accessible. 43.17 Corruption of city officials is not an issue of concern. 23.50 Residents contribute to decision making of local government. 23.36 Residents provide feedback on local government projects. 37.16 Smart City Index Bucharest 0% PRIORITY AREAS corruption road congestion air pollution green spaces security public transport recycling affordable housing fulfilling employment school education unemployment basic amenities citizen engagement energy efficiency social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 39.3% 34.4% 32.8% 24.6% 24.6% 23.8% 23.0% 22.1% 22.1% 20.5% 13.9% 7.4% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 77.9% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 68.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 67.2% 66.4% 64.8% 58.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 52.19 A website or App allows to give away unwanted items to other city residents. 55.74 Free public wifi has improved access to services. 62.02 CCTV cameras make residents feel safer. 52.32 A website or App allows effective monitoring of air pollution. 48.77 Arranging medical appointments online has improved access. 56.97 Mobility Car-sharing Apps have reduced congestion. 51.37 Apps that direct you to an available parking space have reduced journey time. 42.62 Bicycle hiring has reduced congestion. 46.72 Online scheduling and ticket sales make public transport easier to use. 59.43 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 82.38 Opportunities (Work & School) Online access to job listings has made it easier to find work. 72.68 IT skills are taught well in schools. 61.75 Online services provided by the city has made it easier to start a new business. 53.69 Governance Online public access to city finances has reduced corruption. 31.83 Online voting has increased participation. 33.33 An online platform where residents can propose ideas has improved city life. 45.77 Processing Identification Documents online has reduced waiting times. 51.09 Smart City Index 53 Budapest 83 SMART CITY RANKING BACKGROUND INFORMATION rd Out of 102 Country 2015 2016 2017 UN HDI 0.834 0.835 0.838 Life expectancy at Birth 75.8 75.9 76.1 Expected years of schooling 15.2 15.1 15.1 Mean years of schooling 11.8 11.9 11.9 23,740 24,337 25,393 GNI per capita (PPP $) GROUP 3 RATING CC City 1,714,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CC CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 49.46 Recycling services are satisfactory. 52.30 Public safety is not a problem. 51.76 Air pollution is not a problem. 33.33 Medical services provision is satisfactory. 33.60 Mobility Traffic congestion is not a problem. 26.96 Public transport is satisfactory. 55.15 Activities Green spaces are satisfactory. 47.29 Cultural activities (shows, bars, and museums) are satisfactory. 78.32 Opportunities (Work & School) Employment finding services are available. 72.22 Most children have access to a good school. 53.39 Lifelong learning opportunities are provided by local institutions. 64.63 Businesses are creating new jobs. 67.89 Minorities feel welcome. 30.35 Governance 54 Information on local government decisions are easily accessible. 45.66 Corruption of city officials is not an issue of concern. 26.83 Residents contribute to decision making of local government. 32.25 Residents provide feedback on local government projects. 44.31 Smart City Index Budapest 0% PRIORITY AREAS affordable housing corruption road congestion air pollution security fulfilling employment unemployment green spaces basic amenities school education energy efficiency recycling public transport social mobility citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 58.5% 48.8% 47.2% 41.5% 34.1% 29.3% 27.6% 26.0% 22.8% 22.0% 19.5% 17.9% 7.3% 5.7% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 66.7% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 48.0% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 71.5% 55.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 35.64 A website or App allows to give away unwanted items to other city residents. 58.94 Free public wifi has improved access to services. 54.61 CCTV cameras make residents feel safer. 66.12 A website or App allows effective monitoring of air pollution. 54.74 Arranging medical appointments online has improved access. 51.76 Mobility Car-sharing Apps have reduced congestion. 38.62 Apps that direct you to an available parking space have reduced journey time. 40.24 Bicycle hiring has reduced congestion. 50.41 Online scheduling and ticket sales make public transport easier to use. 72.09 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 63.82 Opportunities (Work & School) Online access to job listings has made it easier to find work. 76.69 IT skills are taught well in schools. 56.23 Online services provided by the city has made it easier to start a new business. 52.17 Governance Online public access to city finances has reduced corruption. 30.49 Online voting has increased participation. 41.73 An online platform where residents can propose ideas has improved city life. 39.97 Processing Identification Documents online has reduced waiting times. 56.64 Smart City Index 55 Buenos Aires 87 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.822 0.822 0.825 Life expectancy at Birth 76.4 76.6 76.7 Expected years of schooling 17.4 17.4 17.4 Mean years of schooling 9.8 9.9 9.9 18,437 17,857 18,461 GNI per capita (PPP $) GROUP 3 RATING CC City 15,180,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CC CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 45.77 Recycling services are satisfactory. 52.46 Public safety is not a problem. 28.01 Air pollution is not a problem. 26.64 Medical services provision is satisfactory. 51.50 Mobility Traffic congestion is not a problem. 17.62 Public transport is satisfactory. 47.68 Activities Green spaces are satisfactory. 73.36 Cultural activities (shows, bars, and museums) are satisfactory. 74.45 Opportunities (Work & School) Employment finding services are available. 53.69 Most children have access to a good school. 36.48 Lifelong learning opportunities are provided by local institutions. 47.13 Businesses are creating new jobs. 32.24 Minorities feel welcome. 42.35 Governance 56 Information on local government decisions are easily accessible. 46.86 Corruption of city officials is not an issue of concern. 24.04 Residents contribute to decision making of local government. 30.46 Residents provide feedback on local government projects. 47.54 Smart City Index Buenos Aires 0% PRIORITY AREAS security unemployment fulfilling employment corruption school education affordable housing basic amenities road congestion recycling public transport energy efficiency air pollution citizen engagement social mobility green spaces From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 59.0% 54.9% 49.2% 48.4% 32.8% 29.5% 25.4% 23.0% 22.1% 13.9% 13.9% 10.7% 8.2% 7.4% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 74.6% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 63.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 76.2% 51.6% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 48.91 A website or App allows to give away unwanted items to other city residents. 51.91 Free public wifi has improved access to services. 61.20 CCTV cameras make residents feel safer. 48.09 A website or App allows effective monitoring of air pollution. 30.74 Arranging medical appointments online has improved access. 56.97 Mobility Car-sharing Apps have reduced congestion. 40.30 Apps that direct you to an available parking space have reduced journey time. 47.68 Bicycle hiring has reduced congestion. 52.60 Online scheduling and ticket sales make public transport easier to use. 53.14 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 78.55 Opportunities (Work & School) Online access to job listings has made it easier to find work. 51.64 IT skills are taught well in schools. 36.75 Online services provided by the city has made it easier to start a new business. 48.36 Governance Online public access to city finances has reduced corruption. 35.38 Online voting has increased participation. 36.20 An online platform where residents can propose ideas has improved city life. 45.36 Processing Identification Documents online has reduced waiting times. 69.81 Smart City Index 57 Busan 50 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.898 0.900 0.903 Life expectancy at Birth 81.9 82.2 82.4 Expected years of schooling 16.5 16.5 16.5 Mean years of schooling 12.1 12.1 12.1 34,276 35,122 35,945 GNI per capita (PPP $) GROUP 2 RATING BB City 3,216,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 68.31 Recycling services are satisfactory. 62.98 Public safety is not a problem. 57.38 Air pollution is not a problem. 27.87 Medical services provision is satisfactory. 70.49 Mobility Traffic congestion is not a problem. 34.29 Public transport is satisfactory. 68.44 Activities Green spaces are satisfactory. 52.19 Cultural activities (shows, bars, and museums) are satisfactory. 53.83 Opportunities (Work & School) Employment finding services are available. 47.27 Most children have access to a good school. 55.74 Lifelong learning opportunities are provided by local institutions. 62.43 Businesses are creating new jobs. 35.25 Minorities feel welcome. 33.88 Governance 58 Information on local government decisions are easily accessible. 56.15 Corruption of city officials is not an issue of concern. 32.65 Residents contribute to decision making of local government. 39.75 Residents provide feedback on local government projects. 40.98 Smart City Index Busan 0% PRIORITY AREAS fulfilling employment unemployment air pollution road congestion corruption basic amenities affordable housing security public transport green spaces citizen engagement social mobility school education recycling energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 16.4% 16.4% 15.6% 8.2% 8.2% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 73.8% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 56.6% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 59.0% 52.5% 51.6% 45.9% 39.3% 36.1% 30.3% 30.3% 25.4% 24.6% 54.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 58.06 A website or App allows to give away unwanted items to other city residents. 55.46 Free public wifi has improved access to services. 68.31 CCTV cameras make residents feel safer. 77.19 A website or App allows effective monitoring of air pollution. 61.07 Arranging medical appointments online has improved access. 63.66 Mobility Car-sharing Apps have reduced congestion. 39.89 Apps that direct you to an available parking space have reduced journey time. 40.85 Bicycle hiring has reduced congestion. 38.11 Online scheduling and ticket sales make public transport easier to use. 66.80 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 68.58 Opportunities (Work & School) Online access to job listings has made it easier to find work. 63.25 IT skills are taught well in schools. 60.38 Online services provided by the city has made it easier to start a new business. 51.37 Governance Online public access to city finances has reduced corruption. 43.72 Online voting has increased participation. 52.46 An online platform where residents can propose ideas has improved city life. 52.32 Processing Identification Documents online has reduced waiting times. 67.08 Smart City Index 59 Cairo 99 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.691 0.694 0.696 Life expectancy at Birth 71.3 71.5 71.7 Expected years of schooling 13.1 13.1 13.1 Mean years of schooling 7.1 7.2 7.2 9,923 10,185 10,355 GNI per capita (PPP $) GROUP 4 RATING D City 18,772,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS D D Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 50.55 Recycling services are satisfactory. 37.43 Public safety is not a problem. 37.57 Air pollution is not a problem. 19.26 Medical services provision is satisfactory. 45.63 Mobility Traffic congestion is not a problem. 14.34 Public transport is satisfactory. 37.70 Activities Green spaces are satisfactory. 33.20 Cultural activities (shows, bars, and museums) are satisfactory. 61.07 Opportunities (Work & School) Employment finding services are available. 37.02 Most children have access to a good school. 34.43 Lifelong learning opportunities are provided by local institutions. 36.75 Businesses are creating new jobs. 42.08 Minorities feel welcome. 55.05 Governance 60 Information on local government decisions are easily accessible. 53.01 Corruption of city officials is not an issue of concern. 25.27 Residents contribute to decision making of local government. 26.64 Residents provide feedback on local government projects. 34.15 Smart City Index Cairo 0% PRIORITY AREAS corruption air pollution road congestion unemployment school education basic amenities affordable housing security fulfilling employment green spaces recycling public transport citizen engagement energy efficiency social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 59.0% 53.3% 52.5% 50.0% 46.7% 38.5% 36.1% 33.6% 25.4% 24.6% 19.7% 17.2% 10.7% 4.9% 3.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 100% 57.4% You are comfortable with face recognition technologies to lower crime 85.2% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 64.8% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 41.67 A website or App allows to give away unwanted items to other city residents. 41.94 Free public wifi has improved access to services. 43.99 CCTV cameras make residents feel safer. 58.06 A website or App allows effective monitoring of air pollution. 37.30 Arranging medical appointments online has improved access. 60.25 Mobility Car-sharing Apps have reduced congestion. 53.69 Apps that direct you to an available parking space have reduced journey time. 59.02 Bicycle hiring has reduced congestion. 45.90 Online scheduling and ticket sales make public transport easier to use. 57.51 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 65.98 Opportunities (Work & School) Online access to job listings has made it easier to find work. 65.44 IT skills are taught well in schools. 40.16 Online services provided by the city has made it easier to start a new business. 51.23 Governance Online public access to city finances has reduced corruption. 40.16 Online voting has increased participation. 41.26 An online platform where residents can propose ideas has improved city life. 42.08 Processing Identification Documents online has reduced waiting times. 51.23 Smart City Index 61 Cape Town 93 SMART CITY RANKING BACKGROUND INFORMATION rd Out of 102 Country 2015 2016 2017 UN HDI 0.692 0.696 0.699 Life expectancy at Birth 62.0 62.8 63.4 Expected years of schooling 13.3 13.3 13.3 Mean years of schooling 10.1 10.1 10.1 12,073 11,948 11,923 GNI per capita (PPP $) GROUP 4 RATING C City 3,660,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS C C Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 47.83 Recycling services are satisfactory. 49.32 Public safety is not a problem. 28.32 Air pollution is not a problem. 36.45 Medical services provision is satisfactory. 51.22 Mobility Traffic congestion is not a problem. 33.06 Public transport is satisfactory. 49.59 Activities Green spaces are satisfactory. 63.82 Cultural activities (shows, bars, and museums) are satisfactory. 74.80 Opportunities (Work & School) Employment finding services are available. 51.08 Most children have access to a good school. 53.79 Lifelong learning opportunities are provided by local institutions. 54.74 Businesses are creating new jobs. 55.01 Minorities feel welcome. 47.02 Governance 62 Information on local government decisions are easily accessible. 57.99 Corruption of city officials is not an issue of concern. 31.98 Residents contribute to decision making of local government. 40.79 Residents provide feedback on local government projects. 52.71 Smart City Index Cape Town 0% PRIORITY AREAS basic amenities unemployment security affordable housing corruption fulfilling employment road congestion school education public transport energy efficiency citizen engagement air pollution recycling green spaces social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 43.9% 31.7% 29.3% 29.3% 14.6% 13.8% 12.2% 10.6% 10.6% 6.5% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 83.7% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 76.4% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 62.6% 61.8% 56.1% 55.3% 53.7% 69.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 50.27 A website or App allows to give away unwanted items to other city residents. 53.93 Free public wifi has improved access to services. 52.03 CCTV cameras make residents feel safer. 53.79 A website or App allows effective monitoring of air pollution. 31.57 Arranging medical appointments online has improved access. 52.03 Mobility Car-sharing Apps have reduced congestion. 54.88 Apps that direct you to an available parking space have reduced journey time. 41.60 Bicycle hiring has reduced congestion. 39.84 Online scheduling and ticket sales make public transport easier to use. 58.94 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 80.76 Opportunities (Work & School) Online access to job listings has made it easier to find work. 71.82 IT skills are taught well in schools. 59.35 Online services provided by the city has made it easier to start a new business. 57.86 Governance Online public access to city finances has reduced corruption. 41.60 Online voting has increased participation. 46.75 An online platform where residents can propose ideas has improved city life. 45.26 Processing Identification Documents online has reduced waiting times. 59.62 Smart City Index 63 Chengdu 58 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.743 0.748 0.752 Life expectancy at Birth 76.1 76.3 76.4 Expected years of schooling 13.8 13.8 13.8 Mean years of schooling 7.7 7.8 7.8 13,519 14,354 15,270 GNI per capita (PPP $) GROUP 3 RATING B City 7,556,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS B BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 78.73 Recycling services are satisfactory. 66.80 Public safety is not a problem. 69.11 Air pollution is not a problem. 49.86 Medical services provision is satisfactory. 73.31 Mobility Traffic congestion is not a problem. 48.64 Public transport is satisfactory. 67.34 Activities Green spaces are satisfactory. 77.24 Cultural activities (shows, bars, and museums) are satisfactory. 86.86 Opportunities (Work & School) Employment finding services are available. 79.40 Most children have access to a good school. 79.00 Lifelong learning opportunities are provided by local institutions. 64.09 Businesses are creating new jobs. 74.66 Minorities feel welcome. 75.07 Governance 64 Information on local government decisions are easily accessible. 71.54 Corruption of city officials is not an issue of concern. 47.02 Residents contribute to decision making of local government. 58.81 Residents provide feedback on local government projects. 69.38 Smart City Index Chengdu 0% PRIORITY AREAS 20% road congestion air pollution corruption affordable housing basic amenities fulfilling employment social mobility green spaces school education security public transport recycling energy efficiency citizen engagement unemployment From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 100% 61.0% 57.7% 43.1% 41.5% 35.8% 34.1% 30.1% 25.2% 25.2% 23.6% 20.3% 19.5% 17.9% 16.3% 14.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 91.1% You are comfortable with face recognition technologies to lower crime 91.1% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 90.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 85.50 A website or App allows to give away unwanted items to other city residents. 70.05 Free public wifi has improved access to services. 79.81 CCTV cameras make residents feel safer. 79.13 A website or App allows effective monitoring of air pollution. 72.63 Arranging medical appointments online has improved access. 89.16 Mobility Car-sharing Apps have reduced congestion. 65.72 Apps that direct you to an available parking space have reduced journey time. 80.35 Bicycle hiring has reduced congestion. 78.32 Online scheduling and ticket sales make public transport easier to use. 90.51 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 90.79 Opportunities (Work & School) Online access to job listings has made it easier to find work. 87.67 IT skills are taught well in schools. 77.91 Online services provided by the city has made it easier to start a new business. 81.57 Governance Online public access to city finances has reduced corruption. 69.51 Online voting has increased participation. 72.09 An online platform where residents can propose ideas has improved city life. 82.25 Processing Identification Documents online has reduced waiting times. 72.36 Smart City Index 65 Chicago 53 SMART CITY RANKING BACKGROUND INFORMATION rd Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.924 Life expectancy at Birth 79.2 79.4 79.5 Expected years of schooling 16.5 16.5 16.5 Mean years of schooling 13.3 13.4 13.4 53,741 54,104 54,941 GNI per capita (PPP $) GROUP 1 RATING BB City 8,745,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 43.94 Recycling services are satisfactory. 56.47 Public safety is not a problem. 26.58 Air pollution is not a problem. 34.16 Medical services provision is satisfactory. 54.41 Mobility Traffic congestion is not a problem. 25.62 Public transport is satisfactory. 43.94 Activities Green spaces are satisfactory. 52.20 Cultural activities (shows, bars, and museums) are satisfactory. 73.83 Opportunities (Work & School) Employment finding services are available. 63.36 Most children have access to a good school. 37.33 Lifelong learning opportunities are provided by local institutions. 52.48 Businesses are creating new jobs. 56.61 Minorities feel welcome. 51.38 Governance 66 Information on local government decisions are easily accessible. 50.00 Corruption of city officials is not an issue of concern. 26.45 Residents contribute to decision making of local government. 41.18 Residents provide feedback on local government projects. 48.21 Smart City Index Chicago 0% PRIORITY AREAS affordable housing security school education corruption road congestion unemployment fulfilling employment air pollution public transport recycling energy efficiency green spaces social mobility basic amenities citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 56.2% 47.9% 47.1% 47.1% 37.2% 36.4% 27.3% 19.0% 17.4% 17.4% 15.7% 12.4% 11.6% 8.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 54.5% You are comfortable with face recognition technologies to lower crime 54.5% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 100% 69.4% 80% 100% 32.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 48.21 A website or App allows to give away unwanted items to other city residents. 54.96 Free public wifi has improved access to services. 59.09 CCTV cameras make residents feel safer. 47.38 A website or App allows effective monitoring of air pollution. 32.23 Arranging medical appointments online has improved access. 59.92 Mobility Car-sharing Apps have reduced congestion. 46.56 Apps that direct you to an available parking space have reduced journey time. 56.89 Bicycle hiring has reduced congestion. 49.86 Online scheduling and ticket sales make public transport easier to use. 66.25 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 72.18 Opportunities (Work & School) Online access to job listings has made it easier to find work. 69.83 IT skills are taught well in schools. 47.25 Online services provided by the city has made it easier to start a new business. 46.56 Governance Online public access to city finances has reduced corruption. 31.13 Online voting has increased participation. 48.48 An online platform where residents can propose ideas has improved city life. 47.52 Processing Identification Documents online has reduced waiting times. 49.72 Smart City Index 67 Chongqing 42 SMART CITY RANKING BACKGROUND INFORMATION nd Out of 102 Country 2015 2016 2017 UN HDI 0.743 0.748 0.752 Life expectancy at Birth 76.1 76.3 76.4 Expected years of schooling 13.8 13.8 13.8 Mean years of schooling 7.7 7.8 7.8 13,519 14,354 15,270 GNI per capita (PPP $) GROUP 3 RATING BB City 13,332,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 82.92 Recycling services are satisfactory. 70.22 Public safety is not a problem. 75.55 Air pollution is not a problem. 69.13 Medical services provision is satisfactory. 80.05 Mobility Traffic congestion is not a problem. 60.66 Public transport is satisfactory. 72.81 Activities Green spaces are satisfactory. 81.56 Cultural activities (shows, bars, and museums) are satisfactory. 80.19 Opportunities (Work & School) Employment finding services are available. 81.28 Most children have access to a good school. 81.42 Lifelong learning opportunities are provided by local institutions. 66.12 Businesses are creating new jobs. 74.73 Minorities feel welcome. 82.65 Governance 68 Information on local government decisions are easily accessible. 79.10 Corruption of city officials is not an issue of concern. 65.57 Residents contribute to decision making of local government. 69.13 Residents provide feedback on local government projects. 75.82 Smart City Index Chongqing 0% PRIORITY AREAS road congestion security basic amenities air pollution public transport fulfilling employment affordable housing energy efficiency social mobility corruption recycling green spaces unemployment school education citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 55.7% 45.1% 44.3% 43.4% 41.8% 38.5% 34.4% 29.5% 27.9% 27.1% 23.0% 23.0% 20.5% 17.2% 12.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 90.2% You are comfortable with face recognition technologies to lower crime 90.2% You feel the availability of online information has increased your trust in authorities 90.2% LEGEND: GROUP MEAN CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 86.34 A website or App allows to give away unwanted items to other city residents. 75.82 Free public wifi has improved access to services. 71.04 CCTV cameras make residents feel safer. 82.79 A website or App allows effective monitoring of air pollution. 82.10 Arranging medical appointments online has improved access. 88.39 Mobility Car-sharing Apps have reduced congestion. 75.14 Apps that direct you to an available parking space have reduced journey time. 79.78 Bicycle hiring has reduced congestion. 66.53 Online scheduling and ticket sales make public transport easier to use. 86.89 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 92.76 Opportunities (Work & School) Online access to job listings has made it easier to find work. 90.71 IT skills are taught well in schools. 83.20 Online services provided by the city has made it easier to start a new business. 79.37 Governance Online public access to city finances has reduced corruption. 78.96 Online voting has increased participation. 79.10 An online platform where residents can propose ideas has improved city life. 76.37 Processing Identification Documents online has reduced waiting times. 77.05 Smart City Index 69 Copenhagen 5 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.926 0.928 0.929 Life expectancy at Birth 80.6 80.7 80.9 Expected years of schooling 19.2 19.1 19.1 Mean years of schooling 12.5 12.6 12.6 47,000 47,209 47,918 GNI per capita (PPP $) GROUP 1 RATING AA City 1,268,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS AA A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 69.95 Recycling services are satisfactory. 66.67 Public safety is not a problem. 59.97 Air pollution is not a problem. 45.90 Medical services provision is satisfactory. 69.26 Mobility Traffic congestion is not a problem. 36.20 Public transport is satisfactory. 57.65 Activities Green spaces are satisfactory. 72.81 Cultural activities (shows, bars, and museums) are satisfactory. 79.23 Opportunities (Work & School) Employment finding services are available. 74.18 Most children have access to a good school. 75.41 Lifelong learning opportunities are provided by local institutions. 77.46 Businesses are creating new jobs. 69.95 Minorities feel welcome. 57.79 Governance 70 Information on local government decisions are easily accessible. 66.67 Corruption of city officials is not an issue of concern. 57.65 Residents contribute to decision making of local government. 57.79 Residents provide feedback on local government projects. 67.76 Smart City Index Copenhagen 0% PRIORITY AREAS security affordable housing green spaces school education public transport basic amenities social mobility air pollution recycling unemployment fulfilling employment road congestion energy efficiency citizen engagement corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 28.7% 28.7% 25.4% 25.4% 19.7% 19.7% 18.9% 12.3% 7.4% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 68.9% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 61.5% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 54.9% 49.2% 46.7% 45.9% 41.0% 36.9% 64.8% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 53.83 A website or App allows to give away unwanted items to other city residents. 67.35 Free public wifi has improved access to services. 61.48 CCTV cameras make residents feel safer. 49.04 A website or App allows effective monitoring of air pollution. 39.48 Arranging medical appointments online has improved access. 68.72 Mobility Car-sharing Apps have reduced congestion. 43.31 Apps that direct you to an available parking space have reduced journey time. 50.41 Bicycle hiring has reduced congestion. 57.24 Online scheduling and ticket sales make public transport easier to use. 71.99 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 78.55 Opportunities (Work & School) Online access to job listings has made it easier to find work. 67.08 IT skills are taught well in schools. 54.10 Online services provided by the city has made it easier to start a new business. 57.65 Governance Online public access to city finances has reduced corruption. 42.90 Online voting has increased participation. 53.96 An online platform where residents can propose ideas has improved city life. 54.92 Processing Identification Documents online has reduced waiting times. 59.70 Smart City Index 71 Denver 33 SMART CITY RANKING BACKGROUND INFORMATION rd Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.924 Life expectancy at Birth 79.2 79.4 79.5 Expected years of schooling 16.5 16.5 16.5 Mean years of schooling 13.3 13.4 13.4 53,741 54,104 54,941 GNI per capita (PPP $) GROUP 1 RATING BBB City 2,599,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 55.19 Recycling services are satisfactory. 62.98 Public safety is not a problem. 47.68 Air pollution is not a problem. 29.92 Medical services provision is satisfactory. 67.21 Mobility Traffic congestion is not a problem. 16.94 Public transport is satisfactory. 62.16 Activities Green spaces are satisfactory. 66.53 Cultural activities (shows, bars, and museums) are satisfactory. 79.92 Opportunities (Work & School) Employment finding services are available. 73.50 Most children have access to a good school. 63.66 Lifelong learning opportunities are provided by local institutions. 65.16 Businesses are creating new jobs. 66.80 Minorities feel welcome. 64.07 Governance 72 Information on local government decisions are easily accessible. 60.93 Corruption of city officials is not an issue of concern. 39.07 Residents contribute to decision making of local government. 53.69 Residents provide feedback on local government projects. 63.93 Smart City Index Denver 0% PRIORITY AREAS affordable housing road congestion air pollution school education security public transport unemployment energy efficiency recycling fulfilling employment corruption basic amenities citizen engagement green spaces social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 70.5% 47.5% 41.0% 32.8% 30.3% 27.0% 26.2% 25.4% 24.6% 17.2% 13.1% 11.5% 11.5% 9.0% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 62.3% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 55.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 86.1% 39.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 41.80 A website or App allows to give away unwanted items to other city residents. 60.66 Free public wifi has improved access to services. 43.72 CCTV cameras make residents feel safer. 43.58 A website or App allows effective monitoring of air pollution. 37.30 Arranging medical appointments online has improved access. 63.39 Mobility Car-sharing Apps have reduced congestion. 38.66 Apps that direct you to an available parking space have reduced journey time. 36.89 Bicycle hiring has reduced congestion. 43.31 Online scheduling and ticket sales make public transport easier to use. 56.69 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 78.96 Opportunities (Work & School) Online access to job listings has made it easier to find work. 69.95 IT skills are taught well in schools. 42.90 Online services provided by the city has made it easier to start a new business. 45.49 Governance Online public access to city finances has reduced corruption. 34.70 Online voting has increased participation. 53.14 An online platform where residents can propose ideas has improved city life. 42.76 Processing Identification Documents online has reduced waiting times. 55.60 Smart City Index 73 Dubai 45 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.860 0.862 0.863 Life expectancy at Birth 77.1 77.3 77.4 Expected years of schooling 13.8 13.6 13.6 Mean years of schooling 10.6 10.8 10.8 66,923 68,121 67,805 GNI per capita (PPP $) GROUP 3 RATING BB City 2,415,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB B Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 86.36 Recycling services are satisfactory. 81.54 Public safety is not a problem. 82.92 Air pollution is not a problem. 59.92 Medical services provision is satisfactory. 82.23 Mobility Traffic congestion is not a problem. 47.38 Public transport is satisfactory. 85.40 Activities Green spaces are satisfactory. 80.58 Cultural activities (shows, bars, and museums) are satisfactory. 82.51 Opportunities (Work & School) Employment finding services are available. 71.63 Most children have access to a good school. 82.37 Lifelong learning opportunities are provided by local institutions. 75.34 Businesses are creating new jobs. 71.49 Minorities feel welcome. 81.96 Governance 74 Information on local government decisions are easily accessible. 85.12 Corruption of city officials is not an issue of concern. 75.48 Residents contribute to decision making of local government. 62.53 Residents provide feedback on local government projects. 69.70 Smart City Index Dubai 0% PRIORITY AREAS affordable housing road congestion air pollution fulfilling employment unemployment basic amenities security recycling green spaces citizen engagement public transport energy efficiency school education social mobility corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 62.0% 46.3% 44.6% 42.1% 42.1% 34.7% 28.9% 28.1% 24.8% 20.7% 19.0% 16.5% 15.7% 9.1% 5.8% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 86.0% You are comfortable with face recognition technologies to lower crime 90.9% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 91.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 76.72 A website or App allows to give away unwanted items to other city residents. 72.18 Free public wifi has improved access to services. 80.44 CCTV cameras make residents feel safer. 85.81 A website or App allows effective monitoring of air pollution. 58.95 Arranging medical appointments online has improved access. 82.09 Mobility Car-sharing Apps have reduced congestion. 61.71 Apps that direct you to an available parking space have reduced journey time. 66.25 Bicycle hiring has reduced congestion. 58.40 Online scheduling and ticket sales make public transport easier to use. 79.75 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 86.91 Opportunities (Work & School) Online access to job listings has made it easier to find work. 77.13 IT skills are taught well in schools. 78.24 Online services provided by the city has made it easier to start a new business. 83.20 Governance Online public access to city finances has reduced corruption. 73.00 Online voting has increased participation. 69.01 An online platform where residents can propose ideas has improved city life. 74.66 Processing Identification Documents online has reduced waiting times. 83.33 Smart City Index 75 Dublin 30 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.929 0.934 0.938 Life expectancy at Birth 81.3 81.5 81.6 Expected years of schooling 19.6 19.6 19.6 Mean years of schooling 12.3 12.5 12.5 48,551 50,475 53,754 GNI per capita (PPP $) GROUP 1 RATING BBB City 1,169,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 60.69 Recycling services are satisfactory. 61.53 Public safety is not a problem. 37.22 Air pollution is not a problem. 48.61 Medical services provision is satisfactory. 40.56 Mobility Traffic congestion is not a problem. 24.58 Public transport is satisfactory. 49.17 Activities Green spaces are satisfactory. 68.33 Cultural activities (shows, bars, and museums) are satisfactory. 77.78 Opportunities (Work & School) Employment finding services are available. 70.14 Most children have access to a good school. 63.75 Lifelong learning opportunities are provided by local institutions. 63.89 Businesses are creating new jobs. 65.00 Minorities feel welcome. 64.72 Governance 76 Information on local government decisions are easily accessible. 56.25 Corruption of city officials is not an issue of concern. 41.81 Residents contribute to decision making of local government. 47.92 Residents provide feedback on local government projects. 52.22 Smart City Index Dublin 0% PRIORITY AREAS 20% affordable housing security road congestion public transport fulfilling employment unemployment air pollution recycling energy efficiency social mobility school education basic amenities corruption green spaces citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 58.3% 45.8% 40.0% 32.5% 30.8% 28.3% 25.8% 23.3% 18.3% 18.3% 17.5% 16.7% 15.8% 15.0% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 69.2% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 58.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 82.5% 52.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 42.50 A website or App allows to give away unwanted items to other city residents. 55.42 Free public wifi has improved access to services. 48.89 CCTV cameras make residents feel safer. 56.53 A website or App allows effective monitoring of air pollution. 36.94 Arranging medical appointments online has improved access. 47.08 Mobility Car-sharing Apps have reduced congestion. 40.56 Apps that direct you to an available parking space have reduced journey time. 39.72 Bicycle hiring has reduced congestion. 62.22 Online scheduling and ticket sales make public transport easier to use. 61.81 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 72.78 Opportunities (Work & School) Online access to job listings has made it easier to find work. 72.78 IT skills are taught well in schools. 60.56 Online services provided by the city has made it easier to start a new business. 60.28 Governance Online public access to city finances has reduced corruption. 37.78 Online voting has increased participation. 44.31 An online platform where residents can propose ideas has improved city life. 43.61 Processing Identification Documents online has reduced waiting times. 60.97 Smart City Index 77 Dusseldorf 10 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.933 0.934 0.936 Life expectancy at Birth 80.8 81.0 81.2 Expected years of schooling 17.0 17.0 17.0 Mean years of schooling 14.1 14.1 14.1 44,766 45,203 46,136 GNI per capita (PPP $) GROUP 1 RATING A City 617,000 Population (Eurostat) From A A A to D FACTOR RATINGS AA A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 76.96 Recycling services are satisfactory. 74.93 Public safety is not a problem. 59.89 Air pollution is not a problem. 42.68 Medical services provision is satisfactory. 75.61 Mobility Traffic congestion is not a problem. 38.35 Public transport is satisfactory. 60.03 Activities Green spaces are satisfactory. 69.92 Cultural activities (shows, bars, and museums) are satisfactory. 76.83 Opportunities (Work & School) Employment finding services are available. 67.48 Most children have access to a good school. 67.62 Lifelong learning opportunities are provided by local institutions. 68.02 Businesses are creating new jobs. 65.45 Minorities feel welcome. 55.83 Governance 78 Information on local government decisions are easily accessible. 56.50 Corruption of city officials is not an issue of concern. 59.35 Residents contribute to decision making of local government. 58.81 Residents provide feedback on local government projects. 63.55 Smart City Index Dusseldorf 0% PRIORITY AREAS 20% affordable housing road congestion security air pollution public transport unemployment recycling social mobility green spaces fulfilling employment energy efficiency citizen engagement basic amenities school education corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 54.5% 52.8% 43.1% 32.5% 30.1% 25.2% 25.2% 23.6% 20.3% 18.7% 17.9% 16.3% 15.4% 13.8% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 58.5% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 65.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 67.5% 61.8% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 53.79 A website or App allows to give away unwanted items to other city residents. 60.03 Free public wifi has improved access to services. 59.49 CCTV cameras make residents feel safer. 53.25 A website or App allows effective monitoring of air pollution. 46.75 Arranging medical appointments online has improved access. 54.34 Mobility Car-sharing Apps have reduced congestion. 38.89 Apps that direct you to an available parking space have reduced journey time. 49.19 Bicycle hiring has reduced congestion. 44.04 Online scheduling and ticket sales make public transport easier to use. 61.38 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 68.83 Opportunities (Work & School) Online access to job listings has made it easier to find work. 70.87 IT skills are taught well in schools. 55.83 Online services provided by the city has made it easier to start a new business. 48.92 Governance Online public access to city finances has reduced corruption. 49.46 Online voting has increased participation. 54.34 An online platform where residents can propose ideas has improved city life. 53.66 Processing Identification Documents online has reduced waiting times. 58.94 Smart City Index 79 Geneva 4 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.942 0.943 0.944 Life expectancy at Birth 83.1 83.3 83.5 Expected years of schooling 16.2 16.2 16.2 Mean years of schooling 13.4 13.4 13.4 58,280 57,636 57,625 GNI per capita (PPP $) GROUP 1 RATING AA City 371,000 Population (Eurostat) From A A A to D FACTOR RATINGS AA A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 72.76 Recycling services are satisfactory. 80.89 Public safety is not a problem. 68.56 Air pollution is not a problem. 50.41 Medical services provision is satisfactory. 77.78 Mobility Traffic congestion is not a problem. 32.11 Public transport is satisfactory. 70.60 Activities Green spaces are satisfactory. 82.25 Cultural activities (shows, bars, and museums) are satisfactory. 85.50 Opportunities (Work & School) Employment finding services are available. 68.43 Most children have access to a good school. 84.82 Lifelong learning opportunities are provided by local institutions. 77.10 Businesses are creating new jobs. 54.61 Minorities feel welcome. 63.69 Governance 80 Information on local government decisions are easily accessible. 71.54 Corruption of city officials is not an issue of concern. 49.86 Residents contribute to decision making of local government. 65.72 Residents provide feedback on local government projects. 66.94 Smart City Index Geneva 0% PRIORITY AREAS affordable housing road congestion unemployment air pollution security fulfilling employment public transport corruption energy efficiency recycling green spaces citizen engagement school education social mobility basic amenities From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 59.4% 50.4% 43.9% 43.1% 36.6% 30.1% 25.2% 22.8% 21.1% 19.5% 13.8% 12.2% 11.4% 11.4% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 62.6% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 55.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 72.4% 53.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 55.01 A website or App allows to give away unwanted items to other city residents. 63.96 Free public wifi has improved access to services. 64.63 CCTV cameras make residents feel safer. 59.21 A website or App allows effective monitoring of air pollution. 49.19 Arranging medical appointments online has improved access. 53.79 Mobility Car-sharing Apps have reduced congestion. 38.08 Apps that direct you to an available parking space have reduced journey time. 40.65 Bicycle hiring has reduced congestion. 49.59 Online scheduling and ticket sales make public transport easier to use. 74.53 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 82.38 Opportunities (Work & School) Online access to job listings has made it easier to find work. 60.03 IT skills are taught well in schools. 65.99 Online services provided by the city has made it easier to start a new business. 50.54 Governance Online public access to city finances has reduced corruption. 38.89 Online voting has increased participation. 55.42 An online platform where residents can propose ideas has improved city life. 41.33 Processing Identification Documents online has reduced waiting times. 58.67 Smart City Index 81 Gothenburg 28 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.929 0.932 0.933 Life expectancy at Birth 82.3 82.5 82.6 Expected years of schooling 17.6 17.6 17.6 Mean years of schooling 12.4 12.4 12.4 46,380 47,378 47,766 GNI per capita (PPP $) GROUP 1 RATING BBB City 557,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 60.98 Recycling services are satisfactory. 69.11 Public safety is not a problem. 44.44 Air pollution is not a problem. 50.81 Medical services provision is satisfactory. 47.97 Mobility Traffic congestion is not a problem. 31.71 Public transport is satisfactory. 57.05 Activities Green spaces are satisfactory. 74.39 Cultural activities (shows, bars, and museums) are satisfactory. 79.40 Opportunities (Work & School) Employment finding services are available. 64.63 Most children have access to a good school. 59.89 Lifelong learning opportunities are provided by local institutions. 62.87 Businesses are creating new jobs. 62.20 Minorities feel welcome. 55.69 Governance 82 Information on local government decisions are easily accessible. 64.63 Corruption of city officials is not an issue of concern. 46.61 Residents contribute to decision making of local government. 47.02 Residents provide feedback on local government projects. 53.12 Smart City Index Gothenburg 0% PRIORITY AREAS 20% affordable housing security unemployment school education public transport road congestion fulfilling employment corruption recycling green spaces air pollution citizen engagement social mobility energy efficiency basic amenities From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 51.2% 39.8% 39.0% 38.2% 36.6% 34.1% 26.8% 26.8% 25.2% 24.4% 17.1% 16.3% 15.4% 15.4% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 65.9% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 53.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 65.0% 52.8% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 49.05 A website or App allows to give away unwanted items to other city residents. 57.18 Free public wifi has improved access to services. 58.67 CCTV cameras make residents feel safer. 43.36 A website or App allows effective monitoring of air pollution. 33.74 Arranging medical appointments online has improved access. 54.34 Mobility Car-sharing Apps have reduced congestion. 33.74 Apps that direct you to an available parking space have reduced journey time. 43.90 Bicycle hiring has reduced congestion. 49.05 Online scheduling and ticket sales make public transport easier to use. 72.22 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 75.61 Opportunities (Work & School) Online access to job listings has made it easier to find work. 63.96 IT skills are taught well in schools. 53.52 Online services provided by the city has made it easier to start a new business. 46.21 Governance Online public access to city finances has reduced corruption. 36.86 Online voting has increased participation. 44.17 An online platform where residents can propose ideas has improved city life. 52.17 Processing Identification Documents online has reduced waiting times. 45.53 Smart City Index 83 Guangzhou 57 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.743 0.748 0.752 Life expectancy at Birth 76.1 76.3 76.4 Expected years of schooling 13.8 13.8 13.8 Mean years of schooling 7.7 7.8 7.8 13,519 14,354 15,270 GNI per capita (PPP $) GROUP 3 RATING B City 12,458,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS B BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 80.42 Recycling services are satisfactory. 67.22 Public safety is not a problem. 61.94 Air pollution is not a problem. 45.28 Medical services provision is satisfactory. 80.42 Mobility Traffic congestion is not a problem. 36.39 Public transport is satisfactory. 58.89 Activities Green spaces are satisfactory. 80.42 Cultural activities (shows, bars, and museums) are satisfactory. 84.03 Opportunities (Work & School) Employment finding services are available. 80.83 Most children have access to a good school. 80.97 Lifelong learning opportunities are provided by local institutions. 63.47 Businesses are creating new jobs. 79.17 Minorities feel welcome. 75.56 Governance 84 Information on local government decisions are easily accessible. 74.44 Corruption of city officials is not an issue of concern. 43.47 Residents contribute to decision making of local government. 63.33 Residents provide feedback on local government projects. 68.06 Smart City Index Guangzhou 0% PRIORITY AREAS 20% road congestion air pollution affordable housing public transport basic amenities corruption fulfilling employment security green spaces recycling social mobility citizen engagement school education energy efficiency unemployment From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 100% 65.8% 59.2% 49.2% 41.7% 40.8% 30.8% 30.0% 26.7% 24.2% 22.5% 20.8% 19.2% 19.2% 15.0% 14.2% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 88.3% You are comfortable with face recognition technologies to lower crime 85.0% You feel the availability of online information has increased your trust in authorities 85.0% LEGEND: GROUP MEAN CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 85.56 A website or App allows to give away unwanted items to other city residents. 70.83 Free public wifi has improved access to services. 82.78 CCTV cameras make residents feel safer. 80.83 A website or App allows effective monitoring of air pollution. 72.78 Arranging medical appointments online has improved access. 88.47 Mobility Car-sharing Apps have reduced congestion. 62.50 Apps that direct you to an available parking space have reduced journey time. 77.08 Bicycle hiring has reduced congestion. 77.64 Online scheduling and ticket sales make public transport easier to use. 92.64 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 93.61 Opportunities (Work & School) Online access to job listings has made it easier to find work. 91.25 IT skills are taught well in schools. 81.11 Online services provided by the city has made it easier to start a new business. 85.00 Governance Online public access to city finances has reduced corruption. 75.00 Online voting has increased participation. 71.39 An online platform where residents can propose ideas has improved city life. 80.56 Processing Identification Documents online has reduced waiting times. 83.61 Smart City Index 85 Hangzhou 44 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.743 0.748 0.752 Life expectancy at Birth 76.1 76.3 76.4 Expected years of schooling 13.8 13.8 13.8 Mean years of schooling 7.7 7.8 7.8 13,519 14,354 15,270 GNI per capita (PPP $) GROUP 3 RATING BB City 6,391,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS B BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 85.25 Recycling services are satisfactory. 68.31 Public safety is not a problem. 73.22 Air pollution is not a problem. 51.09 Medical services provision is satisfactory. 75.41 Mobility Traffic congestion is not a problem. 49.32 Public transport is satisfactory. 66.80 Activities Green spaces are satisfactory. 79.64 Cultural activities (shows, bars, and museums) are satisfactory. 85.11 Opportunities (Work & School) Employment finding services are available. 80.74 Most children have access to a good school. 73.50 Lifelong learning opportunities are provided by local institutions. 69.13 Businesses are creating new jobs. 76.09 Minorities feel welcome. 72.68 Governance 86 Information on local government decisions are easily accessible. 76.50 Corruption of city officials is not an issue of concern. 54.51 Residents contribute to decision making of local government. 61.20 Residents provide feedback on local government projects. 74.04 Smart City Index Hangzhou 0% PRIORITY AREAS road congestion air pollution affordable housing basic amenities fulfilling employment public transport social mobility security corruption school education recycling citizen engagement green spaces energy efficiency unemployment From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 61.5% 48.4% 46.7% 43.4% 35.2% 32.0% 31.1% 28.7% 26.2% 25.4% 23.8% 23.0% 18.9% 16.4% 13.1% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 90.2% You are comfortable with face recognition technologies to lower crime 80.3% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 91.0% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 85.52 A website or App allows to give away unwanted items to other city residents. 73.91 Free public wifi has improved access to services. 82.92 CCTV cameras make residents feel safer. 78.55 A website or App allows effective monitoring of air pollution. 76.91 Arranging medical appointments online has improved access. 90.30 Mobility Car-sharing Apps have reduced congestion. 72.95 Apps that direct you to an available parking space have reduced journey time. 80.60 Bicycle hiring has reduced congestion. 83.06 Online scheduling and ticket sales make public transport easier to use. 92.08 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 92.08 Opportunities (Work & School) Online access to job listings has made it easier to find work. 93.17 IT skills are taught well in schools. 82.38 Online services provided by the city has made it easier to start a new business. 85.25 Governance Online public access to city finances has reduced corruption. 77.73 Online voting has increased participation. 77.73 An online platform where residents can propose ideas has improved city life. 81.97 Processing Identification Documents online has reduced waiting times. 84.84 Smart City Index 87 Hanoi 66 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.684 0.689 0.694 Life expectancy at Birth 76.1 76.3 76.5 Expected years of schooling 12.7 12.7 12.7 Mean years of schooling 8.0 8.1 8.2 5,263 5,589 5,859 GNI per capita (PPP $) GROUP 4 RATING CCC City 3,790,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 76.64 Recycling services are satisfactory. 62.98 Public safety is not a problem. 78.14 Air pollution is not a problem. 38.11 Medical services provision is satisfactory. 69.95 Mobility Traffic congestion is not a problem. 27.46 Public transport is satisfactory. 51.23 Activities Green spaces are satisfactory. 65.30 Cultural activities (shows, bars, and museums) are satisfactory. 74.18 Opportunities (Work & School) Employment finding services are available. 74.32 Most children have access to a good school. 80.33 Lifelong learning opportunities are provided by local institutions. 71.31 Businesses are creating new jobs. 83.74 Minorities feel welcome. 70.22 Governance 88 Information on local government decisions are easily accessible. 69.54 Corruption of city officials is not an issue of concern. 44.81 Residents contribute to decision making of local government. 64.89 Residents provide feedback on local government projects. 70.49 Smart City Index Hanoi 0% PRIORITY AREAS air pollution road congestion corruption basic amenities public transport green spaces security affordable housing school education fulfilling employment recycling unemployment social mobility energy efficiency citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 67.2% 59.0% 48.4% 43.4% 37.7% 36.9% 31.1% 29.5% 19.7% 18.9% 16.4% 14.8% 9.8% 8.2% 6.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 92.6% You are comfortable with face recognition technologies to lower crime 92.6% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 88.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 69.26 A website or App allows to give away unwanted items to other city residents. 64.21 Free public wifi has improved access to services. 70.08 CCTV cameras make residents feel safer. 69.40 A website or App allows effective monitoring of air pollution. 56.42 Arranging medical appointments online has improved access. 76.23 Mobility Car-sharing Apps have reduced congestion. 75.00 Apps that direct you to an available parking space have reduced journey time. 73.63 Bicycle hiring has reduced congestion. 60.79 Online scheduling and ticket sales make public transport easier to use. 80.87 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 84.02 Opportunities (Work & School) Online access to job listings has made it easier to find work. 83.61 IT skills are taught well in schools. 73.50 Online services provided by the city has made it easier to start a new business. 79.78 Governance Online public access to city finances has reduced corruption. 63.39 Online voting has increased participation. 65.16 An online platform where residents can propose ideas has improved city life. 72.81 Processing Identification Documents online has reduced waiting times. 80.46 Smart City Index 89 Hanover 26 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.933 0.934 0.936 Life expectancy at Birth 80.8 81.0 81.2 Expected years of schooling 17.0 17.0 17.0 Mean years of schooling 14.1 14.1 14.1 44,766 45,203 46,136 GNI per capita (PPP $) GROUP 1 RATING BBB City 535,000 Population (Eurostat) From A A A to D FACTOR RATINGS A BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 70.87 Recycling services are satisfactory. 72.09 Public safety is not a problem. 59.62 Air pollution is not a problem. 50.00 Medical services provision is satisfactory. 74.39 Mobility Traffic congestion is not a problem. 42.41 Public transport is satisfactory. 63.69 Activities Green spaces are satisfactory. 69.11 Cultural activities (shows, bars, and museums) are satisfactory. 75.07 Opportunities (Work & School) Employment finding services are available. 60.16 Most children have access to a good school. 66.80 Lifelong learning opportunities are provided by local institutions. 60.43 Businesses are creating new jobs. 60.30 Minorities feel welcome. 55.56 Governance 90 Information on local government decisions are easily accessible. 55.83 Corruption of city officials is not an issue of concern. 47.56 Residents contribute to decision making of local government. 45.80 Residents provide feedback on local government projects. 53.52 Smart City Index Hanover 0% PRIORITY AREAS 20% affordable housing road congestion security unemployment recycling air pollution school education fulfilling employment citizen engagement corruption public transport energy efficiency social mobility basic amenities green spaces From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 49.6% 40.7% 38.2% 31.7% 30.9% 29.3% 25.2% 23.6% 22.8% 21.1% 21.1% 19.5% 19.5% 16.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 56.9% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 55.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 68.3% 47.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 47.02 A website or App allows to give away unwanted items to other city residents. 52.03 Free public wifi has improved access to services. 45.93 CCTV cameras make residents feel safer. 45.66 A website or App allows effective monitoring of air pollution. 37.80 Arranging medical appointments online has improved access. 46.07 Mobility Car-sharing Apps have reduced congestion. 43.63 Apps that direct you to an available parking space have reduced journey time. 43.36 Bicycle hiring has reduced congestion. 43.63 Online scheduling and ticket sales make public transport easier to use. 71.27 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 69.65 Opportunities (Work & School) Online access to job listings has made it easier to find work. 69.65 IT skills are taught well in schools. 43.22 Online services provided by the city has made it easier to start a new business. 43.90 Governance Online public access to city finances has reduced corruption. 36.72 Online voting has increased participation. 48.10 An online platform where residents can propose ideas has improved city life. 44.58 Processing Identification Documents online has reduced waiting times. 49.86 Smart City Index 91 Helsinki 8 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.915 0.918 0.920 Life expectancy at Birth 81.1 81.3 81.5 Expected years of schooling 17.6 17.6 17.6 Mean years of schooling 12.4 12.4 12.4 39,248 40,066 41,002 GNI per capita (PPP $) GROUP 2 RATING A City 1,180,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 71.49 Recycling services are satisfactory. 70.94 Public safety is not a problem. 67.91 Air pollution is not a problem. 53.58 Medical services provision is satisfactory. 68.60 Mobility Traffic congestion is not a problem. 55.92 Public transport is satisfactory. 78.24 Activities Green spaces are satisfactory. 72.59 Cultural activities (shows, bars, and museums) are satisfactory. 76.17 Opportunities (Work & School) Employment finding services are available. 69.15 Most children have access to a good school. 81.40 Lifelong learning opportunities are provided by local institutions. 74.10 Businesses are creating new jobs. 70.66 Minorities feel welcome. 57.02 Governance 92 Information on local government decisions are easily accessible. 62.67 Corruption of city officials is not an issue of concern. 62.53 Residents contribute to decision making of local government. 54.96 Residents provide feedback on local government projects. 62.12 Smart City Index Helsinki 0% PRIORITY AREAS affordable housing recycling public transport security unemployment air pollution fulfilling employment social mobility road congestion energy efficiency green spaces basic amenities school education citizen engagement corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 45.5% 42.1% 39.7% 34.7% 34.7% 33.9% 31.4% 29.8% 28.1% 26.4% 23.1% 22.3% 19.8% 9.1% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 71.1% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 66.1% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 56.2% 72.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 59.23 A website or App allows to give away unwanted items to other city residents. 68.87 Free public wifi has improved access to services. 62.81 CCTV cameras make residents feel safer. 56.61 A website or App allows effective monitoring of air pollution. 60.47 Arranging medical appointments online has improved access. 64.33 Mobility Car-sharing Apps have reduced congestion. 46.69 Apps that direct you to an available parking space have reduced journey time. 53.99 Bicycle hiring has reduced congestion. 66.94 Online scheduling and ticket sales make public transport easier to use. 77.41 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 69.97 Opportunities (Work & School) Online access to job listings has made it easier to find work. 74.52 IT skills are taught well in schools. 69.97 Online services provided by the city has made it easier to start a new business. 64.74 Governance Online public access to city finances has reduced corruption. 53.44 Online voting has increased participation. 51.52 An online platform where residents can propose ideas has improved city life. 59.78 Processing Identification Documents online has reduced waiting times. 65.70 Smart City Index 93 Ho Chi Minh City 65 BACKGROUND INFORMATION th SMART CITY RANKING Out of 102 Country 2015 2016 2017 HDI 0.684 0.689 0.694 Life expectancy at Birth 76.1 76.3 76.5 Expected years of schooling 12.7 12.7 12.7 Mean years of schooling 8.0 8.1 8.2 5,263 5,589 5,859 GNI per capita (PPP $) GROUP 4 RATING CCC City 7,298,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 74.93 Recycling services are satisfactory. 69.51 Public safety is not a problem. 66.80 Air pollution is not a problem. 38.48 Medical services provision is satisfactory. 75.61 Mobility Traffic congestion is not a problem. 30.35 Public transport is satisfactory. 55.83 Activities Green spaces are satisfactory. 67.48 Cultural activities (shows, bars, and museums) are satisfactory. 77.91 Opportunities (Work & School) Employment finding services are available. 83.47 Most children have access to a good school. 81.84 Lifelong learning opportunities are provided by local institutions. 66.40 Businesses are creating new jobs. 85.64 Minorities feel welcome. 74.93 Governance 94 Information on local government decisions are easily accessible. 70.19 Corruption of city officials is not an issue of concern. 51.36 Residents contribute to decision making of local government. 64.91 Residents provide feedback on local government projects. 74.53 Smart City Index Ho Chi Minh City 0% PRIORITY AREAS road congestion air pollution security public transport basic amenities green spaces corruption fulfilling employment affordable housing school education unemployment recycling social mobility energy efficiency citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 67.5% 62.6% 47.2% 45.5% 43.9% 40.7% 36.6% 28.5% 22.8% 17.9% 17.9% 17.1% 11.4% 10.6% 4.9% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 89.4% You are comfortable with face recognition technologies to lower crime 88.6% You feel the availability of online information has increased your trust in authorities 88.6% LEGEND: GROUP MEAN CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 76.29 A website or App allows to give away unwanted items to other city residents. 66.67 Free public wifi has improved access to services. 69.51 CCTV cameras make residents feel safer. 80.49 A website or App allows effective monitoring of air pollution. 68.83 Arranging medical appointments online has improved access. 84.42 Mobility Car-sharing Apps have reduced congestion. 76.69 Apps that direct you to an available parking space have reduced journey time. 80.22 Bicycle hiring has reduced congestion. 57.18 Online scheduling and ticket sales make public transport easier to use. 74.80 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 81.30 Opportunities (Work & School) Online access to job listings has made it easier to find work. 88.75 IT skills are taught well in schools. 80.89 Online services provided by the city has made it easier to start a new business. 81.84 Governance Online public access to city finances has reduced corruption. 70.33 Online voting has increased participation. 69.11 An online platform where residents can propose ideas has improved city life. 74.66 Processing Identification Documents online has reduced waiting times. 78.32 Smart City Index 95 Hong Kong 37 BACKGROUND INFORMATION th SMART CITY RANKING Out of 102 SAR 2015 2016 2017 HDI 0.927 0.930 0.933 Life expectancy at Birth 83.8 84.0 84.1 Expected years of schooling 16.3 16.3 16.3 Mean years of schooling 12.0 12.0 12.0 54,608 55,809 58,420 GNI per capita (PPP $) GROUP 1 RATING BBB City 7,314,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 68.82 Recycling services are satisfactory. 30.78 Public safety is not a problem. 56.45 Air pollution is not a problem. 29.30 Medical services provision is satisfactory. 42.47 Mobility Traffic congestion is not a problem. 22.72 Public transport is satisfactory. 48.12 Activities Green spaces are satisfactory. 38.98 Cultural activities (shows, bars, and museums) are satisfactory. 48.52 Opportunities (Work & School) Employment finding services are available. 65.99 Most children have access to a good school. 55.78 Lifelong learning opportunities are provided by local institutions. 62.23 Businesses are creating new jobs. 58.47 Minorities feel welcome. 45.97 Governance 96 Information on local government decisions are easily accessible. 53.09 Corruption of city officials is not an issue of concern. 39.78 Residents contribute to decision making of local government. 43.15 Residents provide feedback on local government projects. 52.28 Smart City Index Hong Kong 0% PRIORITY AREAS affordable housing road congestion air pollution social mobility citizen engagement corruption recycling green spaces basic amenities school education public transport fulfilling employment energy efficiency security unemployment From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 50.8% 46.8% 39.5% 36.3% 34.7% 33.9% 24.2% 24.2% 22.6% 22.6% 20.2% 19.4% 17.7% 10.5% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 48.4% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 65.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 79.0% 56.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 51.34 A website or App allows to give away unwanted items to other city residents. 53.63 Free public wifi has improved access to services. 65.19 CCTV cameras make residents feel safer. 61.56 A website or App allows effective monitoring of air pollution. 55.91 Arranging medical appointments online has improved access. 55.78 Mobility Car-sharing Apps have reduced congestion. 40.19 Apps that direct you to an available parking space have reduced journey time. 51.75 Bicycle hiring has reduced congestion. 36.29 Online scheduling and ticket sales make public transport easier to use. 56.85 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 69.49 Opportunities (Work & School) Online access to job listings has made it easier to find work. 70.03 IT skills are taught well in schools. 61.83 Online services provided by the city has made it easier to start a new business. 68.15 Governance Online public access to city finances has reduced corruption. 59.01 Online voting has increased participation. 50.67 An online platform where residents can propose ideas has improved city life. 57.66 Processing Identification Documents online has reduced waiting times. 67.74 Smart City Index 97 Hyderabad 67 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.627 0.636 0.640 Life expectancy at Birth 68.3 68.6 68.8 Expected years of schooling 12.0 12.3 12.3 Mean years of schooling 6.3 6.4 6.4 5,691 6,026 6,353 GNI per capita (PPP $) GROUP 4 RATING CCC City 10,716,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 71.99 Recycling services are satisfactory. 61.90 Public safety is not a problem. 51.12 Air pollution is not a problem. 31.37 Medical services provision is satisfactory. 70.03 Mobility Traffic congestion is not a problem. 35.85 Public transport is satisfactory. 69.75 Activities Green spaces are satisfactory. 62.32 Cultural activities (shows, bars, and museums) are satisfactory. 73.81 Opportunities (Work & School) Employment finding services are available. 76.47 Most children have access to a good school. 72.27 Lifelong learning opportunities are provided by local institutions. 65.69 Businesses are creating new jobs. 74.93 Minorities feel welcome. 72.13 Governance 98 Information on local government decisions are easily accessible. 68.91 Corruption of city officials is not an issue of concern. 41.32 Residents contribute to decision making of local government. 54.90 Residents provide feedback on local government projects. 61.06 Smart City Index Hyderabad 0% PRIORITY AREAS 20% air pollution basic amenities corruption green spaces road congestion unemployment security recycling fulfilling employment affordable housing public transport school education social mobility energy efficiency citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 54.6% 42.9% 38.7% 37.8% 35.3% 35.3% 34.5% 27.7% 23.5% 21.0% 19.3% 17.6% 15.1% 14.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 83.2% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 81.5% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 62.2% 84.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 64.15 A website or App allows to give away unwanted items to other city residents. 62.89 Free public wifi has improved access to services. 63.87 CCTV cameras make residents feel safer. 80.11 A website or App allows effective monitoring of air pollution. 51.54 Arranging medical appointments online has improved access. 77.03 Mobility Car-sharing Apps have reduced congestion. 68.21 Apps that direct you to an available parking space have reduced journey time. 58.54 Bicycle hiring has reduced congestion. 59.52 Online scheduling and ticket sales make public transport easier to use. 81.23 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 83.05 Opportunities (Work & School) Online access to job listings has made it easier to find work. 84.17 IT skills are taught well in schools. 76.75 Online services provided by the city has made it easier to start a new business. 82.07 Governance Online public access to city finances has reduced corruption. 60.22 Online voting has increased participation. 61.20 An online platform where residents can propose ideas has improved city life. 70.45 Processing Identification Documents online has reduced waiting times. 74.65 Smart City Index 99 Jakarta 81 SMART CITY RANKING BACKGROUND INFORMATION st Out of 102 Country 2015 2016 2017 UN HDI 0.686 0.691 0.694 Life expectancy at Birth 69.0 69.2 69.4 Expected years of schooling 12.7 12.8 12.8 Mean years of schooling 7.9 8.0 8.0 10,037 10,437 10,846 GNI per capita (PPP $) GROUP 4 RATING CC City 10,323,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS C CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 49.72 Recycling services are satisfactory. 47.52 Public safety is not a problem. 46.28 Air pollution is not a problem. 19.15 Medical services provision is satisfactory. 63.64 Mobility Traffic congestion is not a problem. 16.25 Public transport is satisfactory. 54.96 Activities Green spaces are satisfactory. 55.23 Cultural activities (shows, bars, and museums) are satisfactory. 66.80 Opportunities (Work & School) Employment finding services are available. 60.61 Most children have access to a good school. 63.77 Lifelong learning opportunities are provided by local institutions. 57.99 Businesses are creating new jobs. 78.65 Minorities feel welcome. 55.65 Governance 100 Information on local government decisions are easily accessible. 60.74 Corruption of city officials is not an issue of concern. 21.35 Residents contribute to decision making of local government. 55.92 Residents provide feedback on local government projects. 59.23 Smart City Index Jakarta 0% PRIORITY AREAS road congestion basic amenities air pollution corruption unemployment security green spaces public transport fulfilling employment affordable housing recycling school education energy efficiency citizen engagement social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 61.2% 57.0% 51.2% 45.5% 35.5% 30.6% 28.9% 22.3% 20.7% 14.9% 12.4% 10.7% 8.3% 8.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 81.0% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 66.1% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 68.6% 72.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 57.44 A website or App allows to give away unwanted items to other city residents. 57.30 Free public wifi has improved access to services. 70.11 CCTV cameras make residents feel safer. 71.63 A website or App allows effective monitoring of air pollution. 54.82 Arranging medical appointments online has improved access. 64.05 Mobility Car-sharing Apps have reduced congestion. 55.23 Apps that direct you to an available parking space have reduced journey time. 56.61 Bicycle hiring has reduced congestion. 61.29 Online scheduling and ticket sales make public transport easier to use. 71.90 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 72.31 Opportunities (Work & School) Online access to job listings has made it easier to find work. 74.10 IT skills are taught well in schools. 66.39 Online services provided by the city has made it easier to start a new business. 70.11 Governance Online public access to city finances has reduced corruption. 52.89 Online voting has increased participation. 54.55 An online platform where residents can propose ideas has improved city life. 63.77 Processing Identification Documents online has reduced waiting times. 65.56 Smart City Index 101 Kiev 92 SMART CITY RANKING BACKGROUND INFORMATION nd Out of 102 GROUP 4 RATING C Country 2015 2016 2017 UN HDI 0.743 0.746 0.751 Life expectancy at Birth 71.8 72.0 72.1 Expected years of schooling 15.0 15.0 15.0 Mean years of schooling 11.3 11.3 11.3 GNI per capita (PPP $) 7,375 7,593 8,130 City 2,942,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS C C Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 58.95 Recycling services are satisfactory. 42.29 Public safety is not a problem. 52.48 Air pollution is not a problem. 41.87 Medical services provision is satisfactory. 49.45 Mobility Traffic congestion is not a problem. 22.31 Public transport is satisfactory. 47.80 Activities Green spaces are satisfactory. 65.43 Cultural activities (shows, bars, and museums) are satisfactory. 77.13 Opportunities (Work & School) Employment finding services are available. 66.94 Most children have access to a good school. 62.12 Lifelong learning opportunities are provided by local institutions. 64.60 Businesses are creating new jobs. 55.10 Minorities feel welcome. 48.07 Governance 102 Information on local government decisions are easily accessible. 54.82 Corruption of city officials is not an issue of concern. 25.34 Residents contribute to decision making of local government. 33.06 Residents provide feedback on local government projects. 52.62 Smart City Index Kiev 0% PRIORITY AREAS corruption road congestion affordable housing basic amenities security air pollution recycling unemployment fulfilling employment energy efficiency public transport citizen engagement green spaces school education social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 20% 60.3% 51.2% 43.0% 42.1% 34.7% 33.9% 32.2% 27.3% 25.6% 20.7% 13.2% 10.7% 9.1% 6.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 81.8% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 73.6% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 73.6% 58.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 59.37 A website or App allows to give away unwanted items to other city residents. 44.08 Free public wifi has improved access to services. 55.51 CCTV cameras make residents feel safer. 53.58 A website or App allows effective monitoring of air pollution. 31.82 Arranging medical appointments online has improved access. 60.74 Mobility Car-sharing Apps have reduced congestion. 44.21 Apps that direct you to an available parking space have reduced journey time. 61.29 Bicycle hiring has reduced congestion. 46.42 Online scheduling and ticket sales make public transport easier to use. 70.80 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 82.64 Opportunities (Work & School) Online access to job listings has made it easier to find work. 77.41 IT skills are taught well in schools. 56.61 Online services provided by the city has made it easier to start a new business. 53.58 Governance Online public access to city finances has reduced corruption. 37.60 Online voting has increased participation. 52.75 An online platform where residents can propose ideas has improved city life. 56.20 Processing Identification Documents online has reduced waiting times. 62.81 Smart City Index 103 Krakow 69 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.855 0.860 0.865 Life expectancy at Birth 77.4 77.6 77.8 Expected years of schooling 16.1 16.4 16.4 Mean years of schooling 12.1 12.2 12.3 24,418 24,983 26,150 GNI per capita (PPP $) GROUP 3 RATING CCC City 760,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 73.89 Recycling services are satisfactory. 65.56 Public safety is not a problem. 66.25 Air pollution is not a problem. 19.31 Medical services provision is satisfactory. 48.89 Mobility Traffic congestion is not a problem. 30.42 Public transport is satisfactory. 57.92 Activities Green spaces are satisfactory. 66.67 Cultural activities (shows, bars, and museums) are satisfactory. 81.53 Opportunities (Work & School) Employment finding services are available. 69.58 Most children have access to a good school. 76.94 Lifelong learning opportunities are provided by local institutions. 72.64 Businesses are creating new jobs. 74.44 Minorities feel welcome. 67.50 Governance 104 Information on local government decisions are easily accessible. 65.97 Corruption of city officials is not an issue of concern. 42.36 Residents contribute to decision making of local government. 49.31 Residents provide feedback on local government projects. 61.53 Smart City Index Krakow 0% PRIORITY AREAS air pollution road congestion affordable housing green spaces security fulfilling employment recycling basic amenities public transport unemployment corruption energy efficiency school education social mobility citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 60.8% 50.8% 39.2% 38.3% 37.5% 33.3% 26.7% 25.0% 20.0% 16.7% 15.0% 10.8% 10.0% 9.2% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 65.8% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 53.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 75.0% 59.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 57.22 A website or App allows to give away unwanted items to other city residents. 56.53 Free public wifi has improved access to services. 64.44 CCTV cameras make residents feel safer. 73.61 A website or App allows effective monitoring of air pollution. 77.08 Arranging medical appointments online has improved access. 61.11 Mobility Car-sharing Apps have reduced congestion. 48.89 Apps that direct you to an available parking space have reduced journey time. 57.92 Bicycle hiring has reduced congestion. 62.22 Online scheduling and ticket sales make public transport easier to use. 72.36 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 82.36 Opportunities (Work & School) Online access to job listings has made it easier to find work. 79.86 IT skills are taught well in schools. 66.11 Online services provided by the city has made it easier to start a new business. 64.86 Governance Online public access to city finances has reduced corruption. 51.67 Online voting has increased participation. 54.86 An online platform where residents can propose ideas has improved city life. 64.44 Processing Identification Documents online has reduced waiting times. 71.67 Smart City Index 105 Kuala Lumpur 70 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.795 0.799 0.802 Life expectancy at Birth 75.1 75.3 75.5 Expected years of schooling 13.5 13.7 13.7 Mean years of schooling 10.2 10.2 10.2 24,324 24,968 26,107 GNI per capita (PPP $) GROUP 3 RATING CCC City 6,837,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 63.01 Recycling services are satisfactory. 53.12 Public safety is not a problem. 48.78 Air pollution is not a problem. 40.24 Medical services provision is satisfactory. 72.49 Mobility Traffic congestion is not a problem. 24.39 Public transport is satisfactory. 61.38 Activities Green spaces are satisfactory. 60.98 Cultural activities (shows, bars, and museums) are satisfactory. 70.73 Opportunities (Work & School) Employment finding services are available. 68.16 Most children have access to a good school. 71.54 Lifelong learning opportunities are provided by local institutions. 74.25 Businesses are creating new jobs. 77.78 Minorities feel welcome. 62.20 Governance 106 Information on local government decisions are easily accessible. 64.63 Corruption of city officials is not an issue of concern. 32.93 Residents contribute to decision making of local government. 58.27 Residents provide feedback on local government projects. 64.63 Smart City Index Kuala Lumpur 0% PRIORITY AREAS road congestion affordable housing security corruption air pollution public transport unemployment basic amenities fulfilling employment green spaces recycling social mobility citizen engagement energy efficiency school education From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 42.3% 39.0% 30.9% 28.5% 26.0% 25.2% 16.3% 13.0% 12.2% 12.2% 10.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 78.9% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 79.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 62.6% 61.8% 56.1% 50.4% 75.6% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 61.65 A website or App allows to give away unwanted items to other city residents. 53.39 Free public wifi has improved access to services. 59.08 CCTV cameras make residents feel safer. 63.69 A website or App allows effective monitoring of air pollution. 53.12 Arranging medical appointments online has improved access. 61.92 Mobility Car-sharing Apps have reduced congestion. 69.38 Apps that direct you to an available parking space have reduced journey time. 58.54 Bicycle hiring has reduced congestion. 49.05 Online scheduling and ticket sales make public transport easier to use. 73.85 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 82.66 Opportunities (Work & School) Online access to job listings has made it easier to find work. 83.47 IT skills are taught well in schools. 66.12 Online services provided by the city has made it easier to start a new business. 75.20 Governance Online public access to city finances has reduced corruption. 54.88 Online voting has increased participation. 60.43 An online platform where residents can propose ideas has improved city life. 62.87 Processing Identification Documents online has reduced waiting times. 70.33 Smart City Index 107 Lagos 102 SMART CITY RANKING BACKGROUND INFORMATION nd Out of 102 Country 2015 2016 2017 UN HDI 0.527 0.530 0.532 Life expectancy at Birth 53.0 53.4 53.9 Expected years of schooling 10.0 10.0 10.0 Mean years of schooling 6.0 6.2 6.2 5,527 5,326 5,231 GNI per capita (PPP $) GROUP 4 RATING D City 13,123,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS D D Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 44.49 Recycling services are satisfactory. 37.47 Public safety is not a problem. 28.65 Air pollution is not a problem. 19.15 Medical services provision is satisfactory. 43.80 Mobility Traffic congestion is not a problem. Public transport is satisfactory. 9.64 39.67 Activities Green spaces are satisfactory. 42.42 Cultural activities (shows, bars, and museums) are satisfactory. 77.00 Opportunities (Work & School) Employment finding services are available. 45.87 Most children have access to a good school. 46.01 Lifelong learning opportunities are provided by local institutions. 35.95 Businesses are creating new jobs. 61.29 Minorities feel welcome. 55.65 Governance 108 Information on local government decisions are easily accessible. 38.15 Corruption of city officials is not an issue of concern. 11.43 Residents contribute to decision making of local government. 22.04 Residents provide feedback on local government projects. 35.81 Smart City Index Lagos 0% PRIORITY AREAS road congestion security affordable housing unemployment basic amenities corruption fulfilling employment energy efficiency school education public transport air pollution recycling citizen engagement green spaces social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 64.5% 62.8% 62.0% 59.5% 58.7% 43.0% 27.3% 21.5% 20.7% 19.0% 19.0% 14.9% 9.9% 6.6% 5.0% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 100% 83.5% You are comfortable with face recognition technologies to lower crime 86.0% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 63.6% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 46.83 A website or App allows to give away unwanted items to other city residents. 33.75 Free public wifi has improved access to services. 37.33 CCTV cameras make residents feel safer. 36.78 A website or App allows effective monitoring of air pollution. 18.60 Arranging medical appointments online has improved access. 45.32 Mobility Car-sharing Apps have reduced congestion. 41.18 Apps that direct you to an available parking space have reduced journey time. 29.20 Bicycle hiring has reduced congestion. 22.04 Online scheduling and ticket sales make public transport easier to use. 53.99 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 77.00 Opportunities (Work & School) Online access to job listings has made it easier to find work. 76.03 IT skills are taught well in schools. 54.68 Online services provided by the city has made it easier to start a new business. 54.55 Governance Online public access to city finances has reduced corruption. 23.14 Online voting has increased participation. 18.32 An online platform where residents can propose ideas has improved city life. 30.85 Processing Identification Documents online has reduced waiting times. 51.79 Smart City Index 109 Lisbon 76 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.842 0.845 0.847 Life expectancy at Birth 81.0 81.2 81.4 Expected years of schooling 16.4 16.3 16.3 Mean years of schooling 9.1 9.2 9.2 25,860 26,521 27,315 GNI per capita (PPP $) GROUP 3 RATING CCC City 2,884,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 67.35 Recycling services are satisfactory. 59.15 Public safety is not a problem. 58.06 Air pollution is not a problem. 36.07 Medical services provision is satisfactory. 50.27 Mobility Traffic congestion is not a problem. 15.71 Public transport is satisfactory. 38.93 Activities Green spaces are satisfactory. 68.03 Cultural activities (shows, bars, and museums) are satisfactory. 82.92 Opportunities (Work & School) Employment finding services are available. 43.72 Most children have access to a good school. 60.52 Lifelong learning opportunities are provided by local institutions. 55.74 Businesses are creating new jobs. 53.28 Minorities feel welcome. 61.48 Governance 110 Information on local government decisions are easily accessible. 47.95 Corruption of city officials is not an issue of concern. 21.72 Residents contribute to decision making of local government. 38.25 Residents provide feedback on local government projects. 45.08 Smart City Index Lisbon 0% PRIORITY AREAS affordable housing road congestion corruption public transport air pollution unemployment fulfilling employment security social mobility school education citizen engagement energy efficiency recycling green spaces basic amenities From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 60.7% 49.2% 45.9% 41.0% 39.3% 31.1% 26.2% 21.3% 18.9% 16.4% 16.4% 15.6% 13.9% 6.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 69.7% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 60.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 79.5% 61.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 59.84 A website or App allows to give away unwanted items to other city residents. 58.20 Free public wifi has improved access to services. 67.62 CCTV cameras make residents feel safer. 59.15 A website or App allows effective monitoring of air pollution. 40.16 Arranging medical appointments online has improved access. 66.94 Mobility Car-sharing Apps have reduced congestion. 41.53 Apps that direct you to an available parking space have reduced journey time. 44.54 Bicycle hiring has reduced congestion. 48.50 Online scheduling and ticket sales make public transport easier to use. 65.85 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 87.70 Opportunities (Work & School) Online access to job listings has made it easier to find work. 79.51 IT skills are taught well in schools. 64.48 Online services provided by the city has made it easier to start a new business. 64.62 Governance Online public access to city finances has reduced corruption. 36.75 Online voting has increased participation. 44.67 An online platform where residents can propose ideas has improved city life. 58.74 Processing Identification Documents online has reduced waiting times. 68.03 Smart City Index 111 London 20 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.918 0.920 0.922 Life expectancy at Birth 81.4 81.6 81.7 Expected years of schooling 17.4 17.4 17.4 Mean years of schooling 12.8 12.9 12.9 38,146 38,680 39,116 GNI per capita (PPP $) GROUP 2 RATING BBB City 10,313,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 60.00 Recycling services are satisfactory. 63.75 Public safety is not a problem. 37.08 Air pollution is not a problem. 28.89 Medical services provision is satisfactory. 57.50 Mobility Traffic congestion is not a problem. 29.86 Public transport is satisfactory. 64.03 Activities Green spaces are satisfactory. 64.58 Cultural activities (shows, bars, and museums) are satisfactory. 75.14 Opportunities (Work & School) Employment finding services are available. 70.83 Most children have access to a good school. 62.64 Lifelong learning opportunities are provided by local institutions. 63.19 Businesses are creating new jobs. 61.39 Minorities feel welcome. 62.50 Governance 112 Information on local government decisions are easily accessible. 60.69 Corruption of city officials is not an issue of concern. 51.81 Residents contribute to decision making of local government. 51.94 Residents provide feedback on local government projects. 54.17 Smart City Index London 0% PRIORITY AREAS affordable housing air pollution security road congestion unemployment fulfilling employment recycling public transport social mobility school education energy efficiency green spaces basic amenities citizen engagement corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 55.8% 45.0% 42.5% 34.2% 31.7% 25.8% 23.3% 22.5% 21.7% 20.8% 20.0% 14.2% 13.3% 12.5% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 68.3% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 64.2% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 68.3% 63.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 54.03 A website or App allows to give away unwanted items to other city residents. 59.44 Free public wifi has improved access to services. 63.06 CCTV cameras make residents feel safer. 56.11 A website or App allows effective monitoring of air pollution. 45.14 Arranging medical appointments online has improved access. 63.06 Mobility Car-sharing Apps have reduced congestion. 47.08 Apps that direct you to an available parking space have reduced journey time. 44.31 Bicycle hiring has reduced congestion. 55.00 Online scheduling and ticket sales make public transport easier to use. 72.22 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 74.86 Opportunities (Work & School) Online access to job listings has made it easier to find work. 66.53 IT skills are taught well in schools. 58.75 Online services provided by the city has made it easier to start a new business. 55.97 Governance Online public access to city finances has reduced corruption. 48.61 Online voting has increased participation. 53.19 An online platform where residents can propose ideas has improved city life. 52.36 Processing Identification Documents online has reduced waiting times. 64.44 Smart City Index 113 Los Angeles 35 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.924 Life expectancy at Birth 79.2 79.4 79.5 Expected years of schooling 16.5 16.5 16.5 Mean years of schooling 13.3 13.4 13.4 53,741 54,104 54,941 GNI per capita (PPP $) GROUP 1 RATING BBB City 12,310,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 51.49 Recycling services are satisfactory. 67.34 Public safety is not a problem. 36.59 Air pollution is not a problem. 29.00 Medical services provision is satisfactory. 56.10 Mobility Traffic congestion is not a problem. 19.78 Public transport is satisfactory. 46.34 Activities Green spaces are satisfactory. 51.76 Cultural activities (shows, bars, and museums) are satisfactory. 72.90 Opportunities (Work & School) Employment finding services are available. 60.98 Most children have access to a good school. 50.95 Lifelong learning opportunities are provided by local institutions. 54.74 Businesses are creating new jobs. 63.96 Minorities feel welcome. 57.99 Governance 114 Information on local government decisions are easily accessible. 56.50 Corruption of city officials is not an issue of concern. 41.46 Residents contribute to decision making of local government. 50.54 Residents provide feedback on local government projects. 55.96 Smart City Index Los Angeles 0% PRIORITY AREAS affordable housing road congestion security air pollution school education unemployment fulfilling employment public transport basic amenities energy efficiency recycling corruption green spaces citizen engagement social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 53.7% 42.3% 38.2% 37.4% 36.6% 32.5% 32.5% 26.8% 21.1% 17.1% 16.3% 14.6% 13.0% 7.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 65.9% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 56.1% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 73.2% 55.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 47.02 A website or App allows to give away unwanted items to other city residents. 64.36 Free public wifi has improved access to services. 60.98 CCTV cameras make residents feel safer. 48.78 A website or App allows effective monitoring of air pollution. 44.85 Arranging medical appointments online has improved access. 55.96 Mobility Car-sharing Apps have reduced congestion. 53.66 Apps that direct you to an available parking space have reduced journey time. 46.48 Bicycle hiring has reduced congestion. 40.65 Online scheduling and ticket sales make public transport easier to use. 56.10 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 76.02 Opportunities (Work & School) Online access to job listings has made it easier to find work. 69.78 IT skills are taught well in schools. 54.34 Online services provided by the city has made it easier to start a new business. 55.15 Governance Online public access to city finances has reduced corruption. 44.72 Online voting has increased participation. 55.15 An online platform where residents can propose ideas has improved city life. 52.98 Processing Identification Documents online has reduced waiting times. 57.18 Smart City Index 115 Lyon 23 SMART CITY RANKING BACKGROUND INFORMATION rd Out of 102 Country 2015 2016 2017 UN HDI 0.898 0.899 0.901 Life expectancy at Birth 82.4 82.5 82.7 Expected years of schooling 16.4 16.4 16.4 Mean years of schooling 11.5 11.5 11.5 38,367 38,702 39,254 GNI per capita (PPP $) GROUP 2 RATING BBB City 1,609,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 56.64 Recycling services are satisfactory. 61.25 Public safety is not a problem. 50.68 Air pollution is not a problem. 25.75 Medical services provision is satisfactory. 59.76 Mobility Traffic congestion is not a problem. 26.69 Public transport is satisfactory. 66.40 Activities Green spaces are satisfactory. 80.22 Cultural activities (shows, bars, and museums) are satisfactory. 82.66 Opportunities (Work & School) Employment finding services are available. 66.40 Most children have access to a good school. 68.43 Lifelong learning opportunities are provided by local institutions. 60.70 Businesses are creating new jobs. 57.99 Minorities feel welcome. 51.63 Governance 116 Information on local government decisions are easily accessible. 61.52 Corruption of city officials is not an issue of concern. 50.41 Residents contribute to decision making of local government. 44.04 Residents provide feedback on local government projects. 49.46 Smart City Index Lyon 0% PRIORITY AREAS 20% air pollution affordable housing road congestion security unemployment fulfilling employment recycling corruption public transport energy efficiency green spaces school education basic amenities social mobility citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 60.2% 52.0% 38.2% 36.6% 27.6% 25.2% 22.0% 22.0% 22.0% 19.5% 15.4% 15.4% 14.6% 13.8% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 66.7% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 57.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 67.5% 50.4% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 52.30 A website or App allows to give away unwanted items to other city residents. 58.94 Free public wifi has improved access to services. 59.49 CCTV cameras make residents feel safer. 61.65 A website or App allows effective monitoring of air pollution. 46.61 Arranging medical appointments online has improved access. 71.41 Mobility Car-sharing Apps have reduced congestion. 44.99 Apps that direct you to an available parking space have reduced journey time. 47.97 Bicycle hiring has reduced congestion. 56.78 Online scheduling and ticket sales make public transport easier to use. 61.25 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 71.95 Opportunities (Work & School) Online access to job listings has made it easier to find work. 63.82 IT skills are taught well in schools. 51.49 Online services provided by the city has made it easier to start a new business. 51.63 Governance Online public access to city finances has reduced corruption. 40.65 Online voting has increased participation. 43.77 An online platform where residents can propose ideas has improved city life. 45.80 Processing Identification Documents online has reduced waiting times. 57.99 Smart City Index 117 Madrid 21 SMART CITY RANKING BACKGROUND INFORMATION st Out of 102 Country 2015 2016 2017 UN HDI 0.885 0.889 0.891 Life expectancy at Birth 83.0 83.1 83.3 Expected years of schooling 17.8 17.9 17.9 Mean years of schooling 9.7 9.8 9.8 32,217 33,307 34,258 GNI per capita (PPP $) GROUP 2 RATING BBB City 6,199,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 69.28 Recycling services are satisfactory. 63.64 Public safety is not a problem. 59.23 Air pollution is not a problem. 25.90 Medical services provision is satisfactory. 61.43 Mobility Traffic congestion is not a problem. 24.79 Public transport is satisfactory. 60.33 Activities Green spaces are satisfactory. 66.80 Cultural activities (shows, bars, and museums) are satisfactory. 77.13 Opportunities (Work & School) Employment finding services are available. 71.49 Most children have access to a good school. 63.22 Lifelong learning opportunities are provided by local institutions. 65.84 Businesses are creating new jobs. 47.80 Minorities feel welcome. 55.23 Governance 118 Information on local government decisions are easily accessible. 56.75 Corruption of city officials is not an issue of concern. 31.68 Residents contribute to decision making of local government. 41.05 Residents provide feedback on local government projects. 48.76 Smart City Index Madrid 0% PRIORITY AREAS affordable housing fulfilling employment air pollution security unemployment corruption recycling road congestion green spaces public transport school education basic amenities energy efficiency citizen engagement social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 53.7% 44.6% 42.1% 38.0% 28.1% 26.4% 24.0% 19.0% 15.7% 14.0% 12.4% 9.9% 8.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 66.9% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 65.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 63.6% 61.2% 56.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 61.85 A website or App allows to give away unwanted items to other city residents. 58.68 Free public wifi has improved access to services. 56.61 CCTV cameras make residents feel safer. 54.13 A website or App allows effective monitoring of air pollution. 45.73 Arranging medical appointments online has improved access. 71.90 Mobility Car-sharing Apps have reduced congestion. 54.68 Apps that direct you to an available parking space have reduced journey time. 58.95 Bicycle hiring has reduced congestion. 54.55 Online scheduling and ticket sales make public transport easier to use. 67.08 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 81.68 Opportunities (Work & School) Online access to job listings has made it easier to find work. 65.84 IT skills are taught well in schools. 53.99 Online services provided by the city has made it easier to start a new business. 56.75 Governance Online public access to city finances has reduced corruption. 41.87 Online voting has increased participation. 53.44 An online platform where residents can propose ideas has improved city life. 57.58 Processing Identification Documents online has reduced waiting times. 66.94 Smart City Index 119 Makassar 80 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.686 0.691 0.694 Life expectancy at Birth 69.0 69.2 69.4 Expected years of schooling 12.7 12.8 12.8 Mean years of schooling 7.9 8.0 8.0 10,037 10,437 10,846 GNI per capita (PPP $) GROUP 4 RATING CC City 1,489,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CC CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 57.36 Recycling services are satisfactory. 54.50 Public safety is not a problem. 44.29 Air pollution is not a problem. 36.19 Medical services provision is satisfactory. 69.37 Mobility Traffic congestion is not a problem. 25.68 Public transport is satisfactory. 56.46 Activities Green spaces are satisfactory. 66.22 Cultural activities (shows, bars, and museums) are satisfactory. 61.56 Opportunities (Work & School) Employment finding services are available. 60.21 Most children have access to a good school. 60.81 Lifelong learning opportunities are provided by local institutions. 59.01 Businesses are creating new jobs. 82.13 Minorities feel welcome. 74.62 Governance 120 Information on local government decisions are easily accessible. 62.31 Corruption of city officials is not an issue of concern. 24.17 Residents contribute to decision making of local government. 57.96 Residents provide feedback on local government projects. 58.56 Smart City Index Makassar 0% PRIORITY AREAS road congestion unemployment basic amenities security corruption air pollution green spaces fulfilling employment public transport recycling affordable housing school education citizen engagement energy efficiency social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 61.3% 53.2% 52.3% 50.5% 41.4% 35.1% 31.5% 28.8% 26.1% 25.2% 18.9% 18.0% 15.3% 10.8% 5.4% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 100% 69.4% You are comfortable with face recognition technologies to lower crime 90.1% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 78.4% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 58.41 A website or App allows to give away unwanted items to other city residents. 55.26 Free public wifi has improved access to services. 56.76 CCTV cameras make residents feel safer. 69.82 A website or App allows effective monitoring of air pollution. 48.65 Arranging medical appointments online has improved access. 54.95 Mobility Car-sharing Apps have reduced congestion. 61.71 Apps that direct you to an available parking space have reduced journey time. 57.36 Bicycle hiring has reduced congestion. 48.95 Online scheduling and ticket sales make public transport easier to use. 69.97 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 69.82 Opportunities (Work & School) Online access to job listings has made it easier to find work. 76.43 IT skills are taught well in schools. 66.52 Online services provided by the city has made it easier to start a new business. 69.82 Governance Online public access to city finances has reduced corruption. 53.60 Online voting has increased participation. 53.75 An online platform where residents can propose ideas has improved city life. 63.96 Processing Identification Documents online has reduced waiting times. 63.36 Smart City Index 121 Manila 94 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.693 0.696 0.699 Life expectancy at Birth 69.0 69.1 69.2 Expected years of schooling 12.6 12.6 12.6 Mean years of schooling 9.3 9.3 9.3 8,323 8,729 9,154 GNI per capita (PPP $) GROUP 4 RATING C City 12,946,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS D C Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 43.63 Recycling services are satisfactory. 42.01 Public safety is not a problem. 25.88 Air pollution is not a problem. 11.92 Medical services provision is satisfactory. 36.86 Mobility Traffic congestion is not a problem. Public transport is satisfactory. 5.96 25.47 Activities Green spaces are satisfactory. 42.01 Cultural activities (shows, bars, and museums) are satisfactory. 61.52 Opportunities (Work & School) Employment finding services are available. 57.18 Most children have access to a good school. 44.85 Lifelong learning opportunities are provided by local institutions. 46.07 Businesses are creating new jobs. 71.27 Minorities feel welcome. 45.93 Governance 122 Information on local government decisions are easily accessible. 48.37 Corruption of city officials is not an issue of concern. 13.28 Residents contribute to decision making of local government. 39.70 Residents provide feedback on local government projects. 55.01 Smart City Index Manila 0% PRIORITY AREAS basic amenities corruption road congestion air pollution security unemployment public transport affordable housing fulfilling employment school education recycling green spaces energy efficiency social mobility citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 46.3% 45.5% 43.1% 39.8% 30.9% 30.1% 22.8% 19.5% 19.5% 10.6% 7.3% 6.5% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 82.1% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 68.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 56.1% 54.5% 54.5% 69.1% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 47.29 A website or App allows to give away unwanted items to other city residents. 43.63 Free public wifi has improved access to services. 43.36 CCTV cameras make residents feel safer. 66.26 A website or App allows effective monitoring of air pollution. 37.53 Arranging medical appointments online has improved access. 55.69 Mobility Car-sharing Apps have reduced congestion. 52.17 Apps that direct you to an available parking space have reduced journey time. 44.58 Bicycle hiring has reduced congestion. 48.92 Online scheduling and ticket sales make public transport easier to use. 64.09 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 76.69 Opportunities (Work & School) Online access to job listings has made it easier to find work. 79.67 IT skills are taught well in schools. 65.18 Online services provided by the city has made it easier to start a new business. 67.21 Governance Online public access to city finances has reduced corruption. 43.22 Online voting has increased participation. 53.79 An online platform where residents can propose ideas has improved city life. 50.81 Processing Identification Documents online has reduced waiting times. 73.17 Smart City Index 123 Medan 82 SMART CITY RANKING BACKGROUND INFORMATION nd Out of 102 Country 2015 2016 2017 UN HDI 0.686 0.691 0.694 Life expectancy at Birth 69.0 69.2 69.4 Expected years of schooling 12.7 12.8 12.8 Mean years of schooling 7.9 8.0 8.0 10,037 10,437 10,846 GNI per capita (PPP $) GROUP 4 RATING CC City 2,204,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS C CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 56.61 Recycling services are satisfactory. 47.93 Public safety is not a problem. 51.10 Air pollution is not a problem. 34.85 Medical services provision is satisfactory. 57.16 Mobility Traffic congestion is not a problem. 27.41 Public transport is satisfactory. 49.86 Activities Green spaces are satisfactory. 57.16 Cultural activities (shows, bars, and museums) are satisfactory. 61.57 Opportunities (Work & School) Employment finding services are available. 53.03 Most children have access to a good school. 58.82 Lifelong learning opportunities are provided by local institutions. 51.38 Businesses are creating new jobs. 73.28 Minorities feel welcome. 68.60 Governance 124 Information on local government decisions are easily accessible. 53.72 Corruption of city officials is not an issue of concern. 28.24 Residents contribute to decision making of local government. 52.89 Residents provide feedback on local government projects. 54.96 Smart City Index Medan 0% PRIORITY AREAS corruption road congestion security basic amenities unemployment air pollution public transport fulfilling employment green spaces school education affordable housing recycling social mobility citizen engagement energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 57.0% 48.8% 48.8% 46.3% 45.5% 44.6% 30.6% 25.6% 24.8% 22.3% 21.5% 19.0% 14.9% 9.9% 8.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 100% 72.7% You are comfortable with face recognition technologies to lower crime 90.9% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 77.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 53.86 A website or App allows to give away unwanted items to other city residents. 50.55 Free public wifi has improved access to services. 59.09 CCTV cameras make residents feel safer. 65.56 A website or App allows effective monitoring of air pollution. 50.69 Arranging medical appointments online has improved access. 61.85 Mobility Car-sharing Apps have reduced congestion. 57.16 Apps that direct you to an available parking space have reduced journey time. 53.31 Bicycle hiring has reduced congestion. 49.17 Online scheduling and ticket sales make public transport easier to use. 70.94 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 69.01 Opportunities (Work & School) Online access to job listings has made it easier to find work. 72.18 IT skills are taught well in schools. 69.97 Online services provided by the city has made it easier to start a new business. 69.70 Governance Online public access to city finances has reduced corruption. 50.28 Online voting has increased participation. 56.34 An online platform where residents can propose ideas has improved city life. 55.37 Processing Identification Documents online has reduced waiting times. 64.33 Smart City Index 125 Medellin 91 SMART CITY RANKING BACKGROUND INFORMATION st Out of 102 Country 2015 2016 2017 UN HDI 0.742 0.747 0.747 Life expectancy at Birth 74.2 74.4 74.6 Expected years of schooling 14.4 14.4 14.4 Mean years of schooling 8.1 8.3 8.3 12,772 13,050 12,938 GNI per capita (PPP $) GROUP 4 RATING C City 3,911,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS C CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 60.52 Recycling services are satisfactory. 64.21 Public safety is not a problem. 28.14 Air pollution is not a problem. 22.81 Medical services provision is satisfactory. 48.36 Mobility Traffic congestion is not a problem. 25.55 Public transport is satisfactory. 63.52 Activities Green spaces are satisfactory. 70.36 Cultural activities (shows, bars, and museums) are satisfactory. 80.33 Opportunities (Work & School) Employment finding services are available. 69.40 Most children have access to a good school. 60.11 Lifelong learning opportunities are provided by local institutions. 71.04 Businesses are creating new jobs. 46.72 Minorities feel welcome. 43.99 Governance 126 Information on local government decisions are easily accessible. 49.32 Corruption of city officials is not an issue of concern. 29.92 Residents contribute to decision making of local government. 37.02 Residents provide feedback on local government projects. 48.09 Smart City Index Medellin 0% PRIORITY AREAS air pollution security corruption fulfilling employment road congestion unemployment affordable housing social mobility green spaces recycling basic amenities public transport school education citizen engagement energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 53.3% 47.5% 47.5% 44.3% 30.3% 19.7% 16.4% 14.8% 14.8% 13.1% 11.5% 9.0% 7.4% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 82.0% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 69.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 76.2% 76.2% 63.1% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 55.87 A website or App allows to give away unwanted items to other city residents. 52.32 Free public wifi has improved access to services. 77.32 CCTV cameras make residents feel safer. 60.93 A website or App allows effective monitoring of air pollution. 60.38 Arranging medical appointments online has improved access. 69.54 Mobility Car-sharing Apps have reduced congestion. 50.96 Apps that direct you to an available parking space have reduced journey time. 59.43 Bicycle hiring has reduced congestion. 68.31 Online scheduling and ticket sales make public transport easier to use. 63.52 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 76.64 Opportunities (Work & School) Online access to job listings has made it easier to find work. 65.71 IT skills are taught well in schools. 66.26 Online services provided by the city has made it easier to start a new business. 63.66 Governance Online public access to city finances has reduced corruption. 38.66 Online voting has increased participation. 40.16 An online platform where residents can propose ideas has improved city life. 52.05 Processing Identification Documents online has reduced waiting times. 62.43 Smart City Index 127 Melbourne 24 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.936 0.938 0.939 Life expectancy at Birth 82.7 82.9 83.1 Expected years of schooling 23.3 22.9 22.9 Mean years of schooling 12.8 12.9 12.9 43,138 43,637 43,560 GNI per capita (PPP $) GROUP 1 RATING BBB City 4,203,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 75.47 Recycling services are satisfactory. 57.05 Public safety is not a problem. 39.70 Air pollution is not a problem. 52.30 Medical services provision is satisfactory. 70.05 Mobility Traffic congestion is not a problem. 23.71 Public transport is satisfactory. 44.31 Activities Green spaces are satisfactory. 68.70 Cultural activities (shows, bars, and museums) are satisfactory. 77.37 Opportunities (Work & School) Employment finding services are available. 67.21 Most children have access to a good school. 73.31 Lifelong learning opportunities are provided by local institutions. 66.53 Businesses are creating new jobs. 55.56 Minorities feel welcome. 55.69 Governance 128 Information on local government decisions are easily accessible. 53.52 Corruption of city officials is not an issue of concern. 42.28 Residents contribute to decision making of local government. 48.51 Residents provide feedback on local government projects. 59.62 Smart City Index Melbourne 0% PRIORITY AREAS affordable housing road congestion security public transport unemployment energy efficiency fulfilling employment school education recycling corruption social mobility air pollution green spaces basic amenities citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 57.7% 48.0% 44.7% 40.7% 33.3% 29.3% 28.5% 27.6% 18.7% 18.7% 17.9% 16.3% 12.2% 8.9% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 78.9% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 66.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 70.7% 56.1% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 49.32 A website or App allows to give away unwanted items to other city residents. 57.86 Free public wifi has improved access to services. 58.67 CCTV cameras make residents feel safer. 61.79 A website or App allows effective monitoring of air pollution. 33.60 Arranging medical appointments online has improved access. 64.36 Mobility Car-sharing Apps have reduced congestion. 42.55 Apps that direct you to an available parking space have reduced journey time. 37.80 Bicycle hiring has reduced congestion. 36.86 Online scheduling and ticket sales make public transport easier to use. 55.42 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 73.71 Opportunities (Work & School) Online access to job listings has made it easier to find work. 72.76 IT skills are taught well in schools. 57.86 Online services provided by the city has made it easier to start a new business. 52.98 Governance Online public access to city finances has reduced corruption. 41.87 Online voting has increased participation. 45.93 An online platform where residents can propose ideas has improved city life. 47.29 Processing Identification Documents online has reduced waiting times. 57.45 Smart City Index 129 Mexico City 88 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.767 0.772 0.774 Life expectancy at Birth 76.9 77.1 77.3 Expected years of schooling 13.7 14.1 14.1 Mean years of schooling 8.6 8.6 8.6 16,569 16,623 16,944 GNI per capita (PPP $) GROUP 3 RATING CC City 20,999,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CC CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 31.96 Recycling services are satisfactory. 34.99 Public safety is not a problem. 20.94 Air pollution is not a problem. 23.00 Medical services provision is satisfactory. 39.81 Mobility Traffic congestion is not a problem. 17.63 Public transport is satisfactory. 23.83 Activities Green spaces are satisfactory. 55.79 Cultural activities (shows, bars, and museums) are satisfactory. 69.28 Opportunities (Work & School) Employment finding services are available. 66.80 Most children have access to a good school. 34.16 Lifelong learning opportunities are provided by local institutions. 47.38 Businesses are creating new jobs. 51.93 Minorities feel welcome. 36.09 Governance 130 Information on local government decisions are easily accessible. 49.17 Corruption of city officials is not an issue of concern. 17.08 Residents contribute to decision making of local government. 35.26 Residents provide feedback on local government projects. 37.47 Smart City Index Mexico City 0% PRIORITY AREAS security corruption air pollution road congestion school education unemployment basic amenities public transport fulfilling employment green spaces recycling citizen engagement affordable housing energy efficiency social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 56.2% 47.9% 44.6% 35.5% 34.7% 34.7% 33.9% 27.3% 24.0% 17.4% 11.6% 10.7% 9.1% 8.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 74.4% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 59.5% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 88.4% 46.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 40.08 A website or App allows to give away unwanted items to other city residents. 48.07 Free public wifi has improved access to services. 59.64 CCTV cameras make residents feel safer. 52.34 A website or App allows effective monitoring of air pollution. 50.14 Arranging medical appointments online has improved access. 56.61 Mobility Car-sharing Apps have reduced congestion. 43.66 Apps that direct you to an available parking space have reduced journey time. 50.69 Bicycle hiring has reduced congestion. 53.72 Online scheduling and ticket sales make public transport easier to use. 46.42 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 81.40 Opportunities (Work & School) Online access to job listings has made it easier to find work. 71.63 IT skills are taught well in schools. 49.59 Online services provided by the city has made it easier to start a new business. 57.02 Governance Online public access to city finances has reduced corruption. 35.54 Online voting has increased participation. 42.42 An online platform where residents can propose ideas has improved city life. 49.59 Processing Identification Documents online has reduced waiting times. 67.91 Smart City Index 131 Milan 22 SMART CITY RANKING BACKGROUND INFORMATION nd Out of 102 Country 2015 2016 2017 UN HDI 0.876 0.878 0.880 Life expectancy at Birth 82.8 83.0 83.2 Expected years of schooling 16.3 16.3 16.3 Mean years of schooling 10.2 10.2 10.2 34,115 34,733 35,299 GNI per capita (PPP $) GROUP 2 RATING BBB City 3,099,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 62.32 Recycling services are satisfactory. 76.33 Public safety is not a problem. 49.72 Air pollution is not a problem. 25.63 Medical services provision is satisfactory. 66.95 Mobility Traffic congestion is not a problem. 27.73 Public transport is satisfactory. 64.99 Activities Green spaces are satisfactory. 60.92 Cultural activities (shows, bars, and museums) are satisfactory. 78.57 Opportunities (Work & School) Employment finding services are available. 44.96 Most children have access to a good school. 67.37 Lifelong learning opportunities are provided by local institutions. 57.00 Businesses are creating new jobs. 45.38 Minorities feel welcome. 46.50 Governance 132 Information on local government decisions are easily accessible. 55.04 Corruption of city officials is not an issue of concern. 38.38 Residents contribute to decision making of local government. 41.04 Residents provide feedback on local government projects. 49.02 Smart City Index Milan 0% PRIORITY AREAS air pollution security affordable housing unemployment fulfilling employment road congestion corruption green spaces social mobility recycling energy efficiency public transport basic amenities citizen engagement school education From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 52.1% 46.2% 46.2% 42.9% 42.9% 28.6% 24.4% 19.3% 18.5% 17.6% 15.1% 14.3% 10.9% 10.9% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 73.1% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 60.5% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 73.1% 63.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 57.14 A website or App allows to give away unwanted items to other city residents. 56.44 Free public wifi has improved access to services. 59.24 CCTV cameras make residents feel safer. 59.38 A website or App allows effective monitoring of air pollution. 51.68 Arranging medical appointments online has improved access. 72.97 Mobility Car-sharing Apps have reduced congestion. 53.50 Apps that direct you to an available parking space have reduced journey time. 59.52 Bicycle hiring has reduced congestion. 54.90 Online scheduling and ticket sales make public transport easier to use. 75.35 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 82.77 Opportunities (Work & School) Online access to job listings has made it easier to find work. 68.07 IT skills are taught well in schools. 51.96 Online services provided by the city has made it easier to start a new business. 58.40 Governance Online public access to city finances has reduced corruption. 48.04 Online voting has increased participation. 46.78 An online platform where residents can propose ideas has improved city life. 55.88 Processing Identification Documents online has reduced waiting times. 65.97 Smart City Index 133 Montreal 16 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.926 Life expectancy at Birth 82.2 82.4 82.5 Expected years of schooling 16.3 16.4 16.4 Mean years of schooling 13.1 13.1 13.3 42,512 42,664 43,433 GNI per capita (PPP $) GROUP 1 RATING A City 3,981,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 62.02 Recycling services are satisfactory. 65.57 Public safety is not a problem. 60.25 Air pollution is not a problem. 44.67 Medical services provision is satisfactory. 49.04 Mobility Traffic congestion is not a problem. 16.80 Public transport is satisfactory. 55.60 Activities Green spaces are satisfactory. 69.67 Cultural activities (shows, bars, and museums) are satisfactory. 84.15 Opportunities (Work & School) Employment finding services are available. 70.49 Most children have access to a good school. 71.04 Lifelong learning opportunities are provided by local institutions. 66.80 Businesses are creating new jobs. 63.66 Minorities feel welcome. 63.80 Governance 134 Information on local government decisions are easily accessible. 60.25 Corruption of city officials is not an issue of concern. 37.98 Residents contribute to decision making of local government. 48.22 Residents provide feedback on local government projects. 54.92 Smart City Index Montreal 0% PRIORITY AREAS 20% road congestion affordable housing public transport air pollution corruption green spaces recycling security school education unemployment fulfilling employment basic amenities citizen engagement energy efficiency social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 37.7% 37.7% 32.8% 27.1% 26.2% 25.4% 24.6% 24.6% 22.1% 22.1% 18.0% 16.4% 15.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 66.4% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 63.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 68.9% 64.8% 59.0% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 48.50 A website or App allows to give away unwanted items to other city residents. 62.16 Free public wifi has improved access to services. 60.79 CCTV cameras make residents feel safer. 46.45 A website or App allows effective monitoring of air pollution. 40.57 Arranging medical appointments online has improved access. 53.42 Mobility Car-sharing Apps have reduced congestion. 39.48 Apps that direct you to an available parking space have reduced journey time. 43.44 Bicycle hiring has reduced congestion. 54.92 Online scheduling and ticket sales make public transport easier to use. 54.92 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 79.92 Opportunities (Work & School) Online access to job listings has made it easier to find work. 73.91 IT skills are taught well in schools. 54.64 Online services provided by the city has made it easier to start a new business. 53.01 Governance Online public access to city finances has reduced corruption. 38.80 Online voting has increased participation. 43.85 An online platform where residents can propose ideas has improved city life. 44.40 Processing Identification Documents online has reduced waiting times. 51.91 Smart City Index 135 Moscow 72 SMART CITY RANKING BACKGROUND INFORMATION nd Out of 102 Country 2015 2016 2017 UN HDI 0.813 0.815 0.816 Life expectancy at Birth 70.9 71.1 71.2 Expected years of schooling 15.4 15.5 15.5 Mean years of schooling 12.0 12.0 12.0 23,909 23,843 24,233 GNI per capita (PPP $) GROUP 3 RATING CCC City 12,166,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 59.70 Recycling services are satisfactory. 40.30 Public safety is not a problem. 58.33 Air pollution is not a problem. 28.83 Medical services provision is satisfactory. 57.51 Mobility Traffic congestion is not a problem. 20.08 Public transport is satisfactory. 65.44 Activities Green spaces are satisfactory. 68.58 Cultural activities (shows, bars, and museums) are satisfactory. 80.87 Opportunities (Work & School) Employment finding services are available. 67.08 Most children have access to a good school. 60.11 Lifelong learning opportunities are provided by local institutions. 65.44 Businesses are creating new jobs. 54.37 Minorities feel welcome. 49.18 Governance 136 Information on local government decisions are easily accessible. 57.51 Corruption of city officials is not an issue of concern. 29.64 Residents contribute to decision making of local government. 39.62 Residents provide feedback on local government projects. 61.07 Smart City Index Moscow 0% PRIORITY AREAS affordable housing road congestion corruption air pollution recycling security basic amenities fulfilling employment unemployment green spaces social mobility school education energy efficiency citizen engagement public transport From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 51.6% 40.2% 34.4% 29.5% 28.7% 27.0% 14.8% 13.1% 13.1% 11.5% 10.7% 10.7% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 68.9% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 59.0% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 64.8% 63.1% 60.7% 45.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 65.44 A website or App allows to give away unwanted items to other city residents. 59.15 Free public wifi has improved access to services. 67.90 CCTV cameras make residents feel safer. 70.63 A website or App allows effective monitoring of air pollution. 50.14 Arranging medical appointments online has improved access. 69.67 Mobility Car-sharing Apps have reduced congestion. 47.81 Apps that direct you to an available parking space have reduced journey time. 64.62 Bicycle hiring has reduced congestion. 50.68 Online scheduling and ticket sales make public transport easier to use. 77.05 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 83.47 Opportunities (Work & School) Online access to job listings has made it easier to find work. 79.37 IT skills are taught well in schools. 61.61 Online services provided by the city has made it easier to start a new business. 66.39 Governance Online public access to city finances has reduced corruption. 38.25 Online voting has increased participation. 59.15 An online platform where residents can propose ideas has improved city life. 62.43 Processing Identification Documents online has reduced waiting times. 74.59 Smart City Index 137 Mumbai 78 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.627 0.636 0.640 Life expectancy at Birth 68.3 68.6 68.8 Expected years of schooling 12.0 12.3 12.3 Mean years of schooling 6.3 6.4 6.4 5,691 6,026 6,353 GNI per capita (PPP $) GROUP 4 RATING CC City 21,043,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CC CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 63.82 Recycling services are satisfactory. 64.36 Public safety is not a problem. 50.00 Air pollution is not a problem. 24.39 Medical services provision is satisfactory. 65.31 Mobility Traffic congestion is not a problem. 26.69 Public transport is satisfactory. 63.96 Activities Green spaces are satisfactory. 53.93 Cultural activities (shows, bars, and museums) are satisfactory. 71.54 Opportunities (Work & School) Employment finding services are available. 66.40 Most children have access to a good school. 65.72 Lifelong learning opportunities are provided by local institutions. 64.63 Businesses are creating new jobs. 72.90 Minorities feel welcome. 66.40 Governance 138 Information on local government decisions are easily accessible. 64.09 Corruption of city officials is not an issue of concern. 36.45 Residents contribute to decision making of local government. 57.72 Residents provide feedback on local government projects. 60.43 Smart City Index Mumbai 0% PRIORITY AREAS air pollution road congestion corruption affordable housing basic amenities green spaces unemployment security fulfilling employment public transport recycling school education citizen engagement energy efficiency social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 52.8% 48.0% 47.2% 46.3% 42.3% 36.6% 32.5% 28.5% 22.8% 15.4% 15.4% 12.2% 10.6% 9.8% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 77.2% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 74.0% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 60.2% 81.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 59.21 A website or App allows to give away unwanted items to other city residents. 57.59 Free public wifi has improved access to services. 65.04 CCTV cameras make residents feel safer. 76.15 A website or App allows effective monitoring of air pollution. 50.81 Arranging medical appointments online has improved access. 71.00 Mobility Car-sharing Apps have reduced congestion. 65.04 Apps that direct you to an available parking space have reduced journey time. 58.94 Bicycle hiring has reduced congestion. 51.76 Online scheduling and ticket sales make public transport easier to use. 78.59 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 84.28 Opportunities (Work & School) Online access to job listings has made it easier to find work. 79.67 IT skills are taught well in schools. 68.56 Online services provided by the city has made it easier to start a new business. 73.98 Governance Online public access to city finances has reduced corruption. 58.13 Online voting has increased participation. 62.33 An online platform where residents can propose ideas has improved city life. 66.53 Processing Identification Documents online has reduced waiting times. 77.37 Smart City Index 139 Nairobi 100 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.578 0.585 0.590 Life expectancy at Birth 66.7 67.0 67.3 Expected years of schooling 11.7 11.9 12.1 Mean years of schooling 6.3 6.4 6.5 2,806 2,898 2,961 GNI per capita (PPP $) GROUP 4 RATING D City 3,915,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS D D Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 29.67 Recycling services are satisfactory. 30.35 Public safety is not a problem. 28.73 Air pollution is not a problem. 18.83 Medical services provision is satisfactory. 39.02 Mobility Traffic congestion is not a problem. 10.43 Public transport is satisfactory. 41.46 Activities Green spaces are satisfactory. 46.61 Cultural activities (shows, bars, and museums) are satisfactory. 74.12 Opportunities (Work & School) Employment finding services are available. 33.33 Most children have access to a good school. 41.06 Lifelong learning opportunities are provided by local institutions. 51.22 Businesses are creating new jobs. 66.53 Minorities feel welcome. 45.66 Governance Information on local government decisions are easily accessible. Corruption of city officials is not an issue of concern. 140 50.27 7.05 Residents contribute to decision making of local government. 22.22 Residents provide feedback on local government projects. 40.65 Smart City Index Nairobi 0% PRIORITY AREAS corruption basic amenities unemployment security affordable housing road congestion fulfilling employment public transport citizen engagement school education air pollution recycling green spaces social mobility energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 75.6% 67.5% 66.7% 65.9% 61.8% 44.7% 25.2% 15.4% 12.2% 12.2% 11.4% 9.8% 5.7% 4.9% 4.9% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 100% 78.0% You are comfortable with face recognition technologies to lower crime 91.9% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 65.0% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 42.14 A website or App allows to give away unwanted items to other city residents. 40.38 Free public wifi has improved access to services. 45.93 CCTV cameras make residents feel safer. 63.28 A website or App allows effective monitoring of air pollution. 17.34 Arranging medical appointments online has improved access. 54.34 Mobility Car-sharing Apps have reduced congestion. 48.10 Apps that direct you to an available parking space have reduced journey time. 34.42 Bicycle hiring has reduced congestion. 19.51 Online scheduling and ticket sales make public transport easier to use. 58.94 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 80.49 Opportunities (Work & School) Online access to job listings has made it easier to find work. 74.25 IT skills are taught well in schools. 60.03 Online services provided by the city has made it easier to start a new business. 64.09 Governance Online public access to city finances has reduced corruption. 27.24 Online voting has increased participation. 26.83 An online platform where residents can propose ideas has improved city life. 40.38 Processing Identification Documents online has reduced waiting times. 72.36 Smart City Index 141 Nanjing 55 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.743 0.748 0.752 Life expectancy at Birth 76.1 76.3 76.4 Expected years of schooling 13.8 13.8 13.8 Mean years of schooling 7.7 7.8 7.8 13,519 14,354 15,270 GNI per capita (PPP $) GROUP 3 RATING B City 7,369,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS B BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 82.79 Recycling services are satisfactory. 69.92 Public safety is not a problem. 60.57 Air pollution is not a problem. 40.51 Medical services provision is satisfactory. 74.80 Mobility Traffic congestion is not a problem. 49.32 Public transport is satisfactory. 76.83 Activities Green spaces are satisfactory. 79.40 Cultural activities (shows, bars, and museums) are satisfactory. 83.06 Opportunities (Work & School) Employment finding services are available. 84.15 Most children have access to a good school. 76.56 Lifelong learning opportunities are provided by local institutions. 70.46 Businesses are creating new jobs. 74.53 Minorities feel welcome. 75.20 Governance 142 Information on local government decisions are easily accessible. 76.42 Corruption of city officials is not an issue of concern. 52.03 Residents contribute to decision making of local government. 58.67 Residents provide feedback on local government projects. 67.89 Smart City Index Nanjing 0% PRIORITY AREAS 20% air pollution road congestion fulfilling employment basic amenities corruption public transport affordable housing security school education unemployment citizen engagement green spaces social mobility energy efficiency recycling From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 100% 58.5% 56.1% 43.9% 36.6% 35.8% 35.8% 35.0% 33.3% 30.9% 26.8% 20.3% 20.3% 18.7% 17.1% 16.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 89.4% You are comfortable with face recognition technologies to lower crime 89.4% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 87.8% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 84.28 A website or App allows to give away unwanted items to other city residents. 68.43 Free public wifi has improved access to services. 81.71 CCTV cameras make residents feel safer. 80.62 A website or App allows effective monitoring of air pollution. 80.22 Arranging medical appointments online has improved access. 87.26 Mobility Car-sharing Apps have reduced congestion. 68.70 Apps that direct you to an available parking space have reduced journey time. 76.56 Bicycle hiring has reduced congestion. 80.89 Online scheduling and ticket sales make public transport easier to use. 89.43 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 90.79 Opportunities (Work & School) Online access to job listings has made it easier to find work. 88.89 IT skills are taught well in schools. 85.91 Online services provided by the city has made it easier to start a new business. 83.06 Governance Online public access to city finances has reduced corruption. 76.15 Online voting has increased participation. 71.27 An online platform where residents can propose ideas has improved city life. 80.08 Processing Identification Documents online has reduced waiting times. 75.34 Smart City Index 143 New Delhi 68 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.627 0.636 0.640 Life expectancy at Birth 68.3 68.6 68.8 Expected years of schooling 12.0 12.3 12.3 Mean years of schooling 6.3 6.4 6.4 5,691 6,026 6,353 GNI per capita (PPP $) GROUP 4 RATING CCC City 25,703,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 58.89 Recycling services are satisfactory. 55.00 Public safety is not a problem. 46.39 Air pollution is not a problem. 27.36 Medical services provision is satisfactory. 66.94 Mobility Traffic congestion is not a problem. 35.28 Public transport is satisfactory. 64.44 Activities Green spaces are satisfactory. 68.19 Cultural activities (shows, bars, and museums) are satisfactory. 71.94 Opportunities (Work & School) Employment finding services are available. 68.06 Most children have access to a good school. 65.42 Lifelong learning opportunities are provided by local institutions. 68.19 Businesses are creating new jobs. 72.08 Minorities feel welcome. 69.17 Governance 144 Information on local government decisions are easily accessible. 71.39 Corruption of city officials is not an issue of concern. 48.33 Residents contribute to decision making of local government. 66.25 Residents provide feedback on local government projects. 66.53 Smart City Index New Delhi 0% PRIORITY AREAS air pollution basic amenities security corruption road congestion affordable housing fulfilling employment unemployment green spaces public transport school education recycling energy efficiency social mobility citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 53.3% 49.2% 42.5% 37.5% 34.2% 30.8% 30.0% 29.2% 24.2% 20.0% 17.5% 13.3% 10.8% 8.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 80.8% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 80.0% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 71.7% 83.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 60.14 A website or App allows to give away unwanted items to other city residents. 61.94 Free public wifi has improved access to services. 64.31 CCTV cameras make residents feel safer. 71.11 A website or App allows effective monitoring of air pollution. 65.14 Arranging medical appointments online has improved access. 74.58 Mobility Car-sharing Apps have reduced congestion. 67.50 Apps that direct you to an available parking space have reduced journey time. 61.67 Bicycle hiring has reduced congestion. 61.94 Online scheduling and ticket sales make public transport easier to use. 77.08 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 84.03 Opportunities (Work & School) Online access to job listings has made it easier to find work. 73.06 IT skills are taught well in schools. 70.56 Online services provided by the city has made it easier to start a new business. 75.56 Governance Online public access to city finances has reduced corruption. 69.03 Online voting has increased participation. 70.00 An online platform where residents can propose ideas has improved city life. 68.89 Processing Identification Documents online has reduced waiting times. 78.75 Smart City Index 145 New York 38 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.924 Life expectancy at Birth 79.2 79.4 79.5 Expected years of schooling 16.5 16.5 16.5 Mean years of schooling 13.3 13.4 13.4 53,741 54,104 54,941 GNI per capita (PPP $) GROUP 1 RATING BBB City 18,593,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 54.68 Recycling services are satisfactory. 59.92 Public safety is not a problem. 39.53 Air pollution is not a problem. 27.41 Medical services provision is satisfactory. 57.85 Mobility Traffic congestion is not a problem. 22.04 Public transport is satisfactory. 43.11 Activities Green spaces are satisfactory. 59.78 Cultural activities (shows, bars, and museums) are satisfactory. 74.38 Opportunities (Work & School) Employment finding services are available. 62.95 Most children have access to a good school. 52.20 Lifelong learning opportunities are provided by local institutions. 61.57 Businesses are creating new jobs. 60.06 Minorities feel welcome. 55.65 Governance 146 Information on local government decisions are easily accessible. 61.02 Corruption of city officials is not an issue of concern. 29.34 Residents contribute to decision making of local government. 47.80 Residents provide feedback on local government projects. 51.24 Smart City Index New York 0% PRIORITY AREAS affordable housing road congestion public transport school education fulfilling employment unemployment security air pollution corruption recycling energy efficiency basic amenities green spaces social mobility citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 44.6% 40.5% 38.8% 38.0% 33.9% 33.9% 33.1% 23.1% 20.7% 19.0% 14.9% 14.1% 14.1% 10.7% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 55.4% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 49.6% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 78.5% 47.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 45.87 A website or App allows to give away unwanted items to other city residents. 54.13 Free public wifi has improved access to services. 69.01 CCTV cameras make residents feel safer. 57.16 A website or App allows effective monitoring of air pollution. 39.81 Arranging medical appointments online has improved access. 64.33 Mobility Car-sharing Apps have reduced congestion. 45.59 Apps that direct you to an available parking space have reduced journey time. 47.25 Bicycle hiring has reduced congestion. 49.86 Online scheduling and ticket sales make public transport easier to use. 58.54 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 78.10 Opportunities (Work & School) Online access to job listings has made it easier to find work. 69.15 IT skills are taught well in schools. 48.62 Online services provided by the city has made it easier to start a new business. 49.04 Governance Online public access to city finances has reduced corruption. 43.94 Online voting has increased participation. 48.07 An online platform where residents can propose ideas has improved city life. 46.83 Processing Identification Documents online has reduced waiting times. 53.44 Smart City Index 147 Osaka 63 SMART CITY RANKING BACKGROUND INFORMATION rd Out of 102 Country 2015 2016 2017 UN HDI 0.905 0.907 0.909 Life expectancy at Birth 83.6 83.8 83.9 Expected years of schooling 15.2 15.2 15.2 Mean years of schooling 12.5 12.7 12.8 39,322 38,267 38,986 GNI per capita (PPP $) GROUP 2 RATING B City 20,238,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 68.73 Recycling services are satisfactory. 62.81 Public safety is not a problem. 57.44 Air pollution is not a problem. 46.01 Medical services provision is satisfactory. 69.28 Mobility Traffic congestion is not a problem. 38.02 Public transport is satisfactory. 66.67 Activities Green spaces are satisfactory. 45.73 Cultural activities (shows, bars, and museums) are satisfactory. 58.54 Opportunities (Work & School) Employment finding services are available. 49.72 Most children have access to a good school. 52.89 Lifelong learning opportunities are provided by local institutions. 55.10 Businesses are creating new jobs. 45.73 Minorities feel welcome. 30.58 Governance 148 Information on local government decisions are easily accessible. 47.93 Corruption of city officials is not an issue of concern. 32.51 Residents contribute to decision making of local government. 44.63 Residents provide feedback on local government projects. 41.74 Smart City Index Osaka 0% PRIORITY AREAS 20% school education basic amenities security public transport road congestion fulfilling employment affordable housing citizen engagement corruption green spaces unemployment air pollution social mobility energy efficiency recycling From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 31.4% 30.6% 24.8% 24.8% 24.0% 22.3% 20.7% 19.0% 18.2% 17.4% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% You are willing to concede personal data in order to improve traffic congestion 60% 100% 63.6% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 33.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 52.9% 52.9% 46.3% 45.5% 42.1% 28.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 51.93 A website or App allows to give away unwanted items to other city residents. 60.19 Free public wifi has improved access to services. 52.75 CCTV cameras make residents feel safer. 59.78 A website or App allows effective monitoring of air pollution. 39.26 Arranging medical appointments online has improved access. 54.41 Mobility Car-sharing Apps have reduced congestion. 27.13 Apps that direct you to an available parking space have reduced journey time. 37.47 Bicycle hiring has reduced congestion. 31.13 Online scheduling and ticket sales make public transport easier to use. 55.65 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 61.16 Opportunities (Work & School) Online access to job listings has made it easier to find work. 64.05 IT skills are taught well in schools. 34.02 Online services provided by the city has made it easier to start a new business. 31.13 Governance Online public access to city finances has reduced corruption. 33.75 Online voting has increased participation. 30.85 An online platform where residents can propose ideas has improved city life. 32.51 Processing Identification Documents online has reduced waiting times. 39.53 Smart City Index 149 Oslo 3 SMART CITY RANKING BACKGROUND INFORMATION rd Out of 102 Country 2015 2016 2017 UN HDI 0.948 0.951 0.953 Life expectancy at Birth 82.0 82.2 82.3 Expected years of schooling 17.7 17.9 17.9 Mean years of schooling 12.5 12.6 12.6 67,028 67,340 68,012 GNI per capita (PPP $) GROUP 1 RATING AA City 986,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS AAA AA Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 75.42 Recycling services are satisfactory. 79.17 Public safety is not a problem. 71.94 Air pollution is not a problem. 59.31 Medical services provision is satisfactory. 76.11 Mobility Traffic congestion is not a problem. 46.94 Public transport is satisfactory. 62.50 Activities Green spaces are satisfactory. 76.53 Cultural activities (shows, bars, and museums) are satisfactory. 75.00 Opportunities (Work & School) Employment finding services are available. 72.92 Most children have access to a good school. 78.47 Lifelong learning opportunities are provided by local institutions. 73.19 Businesses are creating new jobs. 66.67 Minorities feel welcome. 63.61 Governance 150 Information on local government decisions are easily accessible. 63.06 Corruption of city officials is not an issue of concern. 59.44 Residents contribute to decision making of local government. 69.72 Residents provide feedback on local government projects. 63.33 Smart City Index Oslo 0% PRIORITY AREAS 20% affordable housing public transport security fulfilling employment energy efficiency school education unemployment recycling social mobility road congestion air pollution green spaces basic amenities citizen engagement corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 40.0% 36.7% 34.2% 34.2% 33.3% 32.5% 30.0% 26.7% 25.8% 25.8% 23.3% 23.3% 18.3% 14.2% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 64.2% You are comfortable with face recognition technologies to lower crime 64.2% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 100% 58.3% 100% 69.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 58.06 A website or App allows to give away unwanted items to other city residents. 66.11 Free public wifi has improved access to services. 55.56 CCTV cameras make residents feel safer. 50.14 A website or App allows effective monitoring of air pollution. 53.61 Arranging medical appointments online has improved access. 70.56 Mobility Car-sharing Apps have reduced congestion. 43.06 Apps that direct you to an available parking space have reduced journey time. 45.14 Bicycle hiring has reduced congestion. 66.39 Online scheduling and ticket sales make public transport easier to use. 73.33 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 78.47 Opportunities (Work & School) Online access to job listings has made it easier to find work. 71.67 IT skills are taught well in schools. 62.92 Online services provided by the city has made it easier to start a new business. 56.53 Governance Online public access to city finances has reduced corruption. 50.83 Online voting has increased participation. 54.72 An online platform where residents can propose ideas has improved city life. 50.56 Processing Identification Documents online has reduced waiting times. 66.11 Smart City Index 151 Paris 51 SMART CITY RANKING BACKGROUND INFORMATION st Out of 102 Country 2015 2016 2017 UN HDI 0.898 0.899 0.901 Life expectancy at Birth 82.4 82.5 82.7 Expected years of schooling 16.4 16.4 16.4 Mean years of schooling 11.5 11.5 11.5 38,367 38,702 39,254 GNI per capita (PPP $) GROUP 2 RATING BB City 10,843,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 54.20 Recycling services are satisfactory. 55.96 Public safety is not a problem. 43.90 Air pollution is not a problem. 22.49 Medical services provision is satisfactory. 57.99 Mobility Traffic congestion is not a problem. 27.10 Public transport is satisfactory. 55.56 Activities Green spaces are satisfactory. 64.23 Cultural activities (shows, bars, and museums) are satisfactory. 76.02 Opportunities (Work & School) Employment finding services are available. 62.74 Most children have access to a good school. 60.84 Lifelong learning opportunities are provided by local institutions. 57.32 Businesses are creating new jobs. 50.54 Minorities feel welcome. 39.02 Governance 152 Information on local government decisions are easily accessible. 54.34 Corruption of city officials is not an issue of concern. 40.65 Residents contribute to decision making of local government. 39.57 Residents provide feedback on local government projects. 36.72 Smart City Index Paris 0% PRIORITY AREAS air pollution affordable housing security road congestion unemployment public transport green spaces recycling fulfilling employment school education corruption citizen engagement social mobility basic amenities energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 52.0% 51.2% 39.0% 31.7% 26.8% 25.2% 20.3% 14.6% 13.8% 13.0% 12.2% 11.4% 10.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 56.1% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 61.0% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 69.1% 62.6% 55.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 50.54 A website or App allows to give away unwanted items to other city residents. 59.08 Free public wifi has improved access to services. 54.88 CCTV cameras make residents feel safer. 52.44 A website or App allows effective monitoring of air pollution. 51.63 Arranging medical appointments online has improved access. 66.53 Mobility Car-sharing Apps have reduced congestion. 43.22 Apps that direct you to an available parking space have reduced journey time. 51.36 Bicycle hiring has reduced congestion. 52.44 Online scheduling and ticket sales make public transport easier to use. 59.49 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 73.31 Opportunities (Work & School) Online access to job listings has made it easier to find work. 57.99 IT skills are taught well in schools. 57.86 Online services provided by the city has made it easier to start a new business. 52.17 Governance Online public access to city finances has reduced corruption. 38.08 Online voting has increased participation. 44.72 An online platform where residents can propose ideas has improved city life. 49.86 Processing Identification Documents online has reduced waiting times. 56.91 Smart City Index 153 Philadelphia 54 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.924 Life expectancy at Birth 79.2 79.4 79.5 Expected years of schooling 16.5 16.5 16.5 Mean years of schooling 13.3 13.4 13.4 53,741 54,104 54,941 GNI per capita (PPP $) GROUP 1 RATING BB City 5,585,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 45.53 Recycling services are satisfactory. 49.19 Public safety is not a problem. 25.34 Air pollution is not a problem. 34.82 Medical services provision is satisfactory. 56.10 Mobility Traffic congestion is not a problem. 22.49 Public transport is satisfactory. 47.97 Activities Green spaces are satisfactory. 52.17 Cultural activities (shows, bars, and museums) are satisfactory. 77.64 Opportunities (Work & School) Employment finding services are available. 62.20 Most children have access to a good school. 38.21 Lifelong learning opportunities are provided by local institutions. 53.66 Businesses are creating new jobs. 57.99 Minorities feel welcome. 56.37 Governance 154 Information on local government decisions are easily accessible. 55.96 Corruption of city officials is not an issue of concern. 31.98 Residents contribute to decision making of local government. 42.01 Residents provide feedback on local government projects. 52.57 Smart City Index Philadelphia 0% PRIORITY AREAS affordable housing security school education road congestion unemployment corruption fulfilling employment public transport air pollution basic amenities recycling green spaces social mobility energy efficiency citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 44.7% 39.0% 34.1% 33.3% 26.8% 22.0% 22.0% 19.5% 17.1% 9.8% 9.8% 4.9% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 65.0% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 54.5% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 64.2% 61.0% 58.5% 47.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 29.54 A website or App allows to give away unwanted items to other city residents. 48.10 Free public wifi has improved access to services. 44.99 CCTV cameras make residents feel safer. 38.89 A website or App allows effective monitoring of air pollution. 27.10 Arranging medical appointments online has improved access. 58.27 Mobility Car-sharing Apps have reduced congestion. 43.22 Apps that direct you to an available parking space have reduced journey time. 38.48 Bicycle hiring has reduced congestion. 41.06 Online scheduling and ticket sales make public transport easier to use. 56.23 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 77.24 Opportunities (Work & School) Online access to job listings has made it easier to find work. 66.12 IT skills are taught well in schools. 36.31 Online services provided by the city has made it easier to start a new business. 37.80 Governance Online public access to city finances has reduced corruption. 31.17 Online voting has increased participation. 42.14 An online platform where residents can propose ideas has improved city life. 39.84 Processing Identification Documents online has reduced waiting times. 49.59 Smart City Index 155 Prague 19 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.882 0.885 0.888 Life expectancy at Birth 78.6 78.7 78.9 Expected years of schooling 16.9 16.9 16.9 Mean years of schooling 12.7 12.7 12.7 28,567 29,400 30,588 GNI per capita (PPP $) GROUP 2 RATING BBB City 1,314,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 65.85 Recycling services are satisfactory. 63.82 Public safety is not a problem. 60.16 Air pollution is not a problem. 37.13 Medical services provision is satisfactory. 67.21 Mobility Traffic congestion is not a problem. 22.36 Public transport is satisfactory. 62.47 Activities Green spaces are satisfactory. 46.48 Cultural activities (shows, bars, and museums) are satisfactory. 80.49 Opportunities (Work & School) Employment finding services are available. 77.51 Most children have access to a good school. 73.04 Lifelong learning opportunities are provided by local institutions. 73.04 Businesses are creating new jobs. 70.33 Minorities feel welcome. 44.31 Governance 156 Information on local government decisions are easily accessible. 63.14 Corruption of city officials is not an issue of concern. 31.98 Residents contribute to decision making of local government. 43.22 Residents provide feedback on local government projects. 57.72 Smart City Index Prague 0% PRIORITY AREAS affordable housing road congestion corruption air pollution green spaces security citizen engagement public transport social mobility recycling unemployment energy efficiency basic amenities fulfilling employment school education From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 57.7% 56.1% 37.4% 34.1% 30.9% 20.3% 19.5% 15.4% 12.2% 11.4% 8.9% 7.3% 7.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 64.2% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 59.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 80.5% 74.8% 56.9% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 50.68 A website or App allows to give away unwanted items to other city residents. 63.55 Free public wifi has improved access to services. 62.06 CCTV cameras make residents feel safer. 64.36 A website or App allows effective monitoring of air pollution. 45.93 Arranging medical appointments online has improved access. 58.94 Mobility Car-sharing Apps have reduced congestion. 39.16 Apps that direct you to an available parking space have reduced journey time. 50.41 Bicycle hiring has reduced congestion. 43.09 Online scheduling and ticket sales make public transport easier to use. 78.32 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 83.88 Opportunities (Work & School) Online access to job listings has made it easier to find work. 75.34 IT skills are taught well in schools. 60.70 Online services provided by the city has made it easier to start a new business. 46.48 Governance Online public access to city finances has reduced corruption. 39.43 Online voting has increased participation. 54.88 An online platform where residents can propose ideas has improved city life. 48.37 Processing Identification Documents online has reduced waiting times. 65.85 Smart City Index 157 Rabat 101 SMART CITY RANKING BACKGROUND INFORMATION st Out of 102 Country 2015 2016 2017 UN HDI 0.655 0.662 0.667 Life expectancy at Birth 75.6 75.8 76.1 Expected years of schooling 12.3 12.4 12.4 Mean years of schooling 5.0 5.4 5.5 7,154 7,149 7,340 GNI per capita (PPP $) GROUP 4 RATING D City 1,967,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS D D Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 44.85 Recycling services are satisfactory. 36.86 Public safety is not a problem. 44.04 Air pollution is not a problem. 31.57 Medical services provision is satisfactory. 34.01 Mobility Traffic congestion is not a problem. 32.66 Public transport is satisfactory. 30.22 Activities Green spaces are satisfactory. 56.64 Cultural activities (shows, bars, and museums) are satisfactory. 64.91 Opportunities (Work & School) Employment finding services are available. 39.70 Most children have access to a good school. 39.16 Lifelong learning opportunities are provided by local institutions. 42.41 Businesses are creating new jobs. 41.33 Minorities feel welcome. 45.39 Governance 158 Information on local government decisions are easily accessible. 41.06 Corruption of city officials is not an issue of concern. 30.89 Residents contribute to decision making of local government. 32.52 Residents provide feedback on local government projects. 37.13 Smart City Index Rabat 0% PRIORITY AREAS unemployment school education security public transport corruption fulfilling employment affordable housing air pollution road congestion green spaces basic amenities citizen engagement recycling social mobility energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 48.8% 46.3% 42.3% 41.5% 37.4% 34.1% 31.7% 27.6% 22.0% 19.5% 16.3% 15.4% 8.9% 8.1% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 67.5% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 52.8% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 58.5% 52.0% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 38.62 A website or App allows to give away unwanted items to other city residents. 40.51 Free public wifi has improved access to services. 37.67 CCTV cameras make residents feel safer. 51.08 A website or App allows effective monitoring of air pollution. 27.64 Arranging medical appointments online has improved access. 45.93 Mobility Car-sharing Apps have reduced congestion. 34.96 Apps that direct you to an available parking space have reduced journey time. 42.28 Bicycle hiring has reduced congestion. 32.93 Online scheduling and ticket sales make public transport easier to use. 55.69 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 56.23 Opportunities (Work & School) Online access to job listings has made it easier to find work. 56.78 IT skills are taught well in schools. 49.73 Online services provided by the city has made it easier to start a new business. 47.29 Governance Online public access to city finances has reduced corruption. 35.77 Online voting has increased participation. 34.01 An online platform where residents can propose ideas has improved city life. 36.99 Processing Identification Documents online has reduced waiting times. 44.17 Smart City Index 159 Rio de Janeiro 96 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.757 0.758 0.759 Life expectancy at Birth 75.3 75.5 75.7 Expected years of schooling 15.4 15.4 15.4 Mean years of schooling 7.6 7.8 7.8 14,350 13,730 13,755 GNI per capita (PPP $) GROUP 3 RATING C City 12,902,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS C C Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 22.50 Recycling services are satisfactory. 29.31 Public safety is not a problem. 15.28 Air pollution is not a problem. 26.94 Medical services provision is satisfactory. 14.86 Mobility Traffic congestion is not a problem. 17.78 Public transport is satisfactory. 19.58 Activities Green spaces are satisfactory. 49.17 Cultural activities (shows, bars, and museums) are satisfactory. 60.42 Opportunities (Work & School) Employment finding services are available. 34.17 Most children have access to a good school. 22.50 Lifelong learning opportunities are provided by local institutions. 30.14 Businesses are creating new jobs. 31.81 Minorities feel welcome. 20.83 Governance 160 Information on local government decisions are easily accessible. 28.33 Corruption of city officials is not an issue of concern. 10.69 Residents contribute to decision making of local government. 20.42 Residents provide feedback on local government projects. 19.86 Smart City Index Rio de Janeiro 0% PRIORITY AREAS security unemployment corruption school education basic amenities public transport fulfilling employment affordable housing road congestion recycling air pollution social mobility green spaces citizen engagement energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 60.8% 57.5% 57.5% 45.0% 42.5% 25.0% 25.0% 19.2% 18.3% 18.3% 15.8% 6.7% 5.0% 5.0% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 74.2% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 54.2% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 90.8% 52.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 22.36 A website or App allows to give away unwanted items to other city residents. 27.64 Free public wifi has improved access to services. 27.92 CCTV cameras make residents feel safer. 33.61 A website or App allows effective monitoring of air pollution. 22.22 Arranging medical appointments online has improved access. 29.17 Mobility Car-sharing Apps have reduced congestion. 41.25 Apps that direct you to an available parking space have reduced journey time. 37.92 Bicycle hiring has reduced congestion. 43.75 Online scheduling and ticket sales make public transport easier to use. 48.19 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 73.33 Opportunities (Work & School) Online access to job listings has made it easier to find work. 48.61 IT skills are taught well in schools. 24.58 Online services provided by the city has made it easier to start a new business. 36.94 Governance Online public access to city finances has reduced corruption. 19.17 Online voting has increased participation. 33.75 An online platform where residents can propose ideas has improved city life. 27.22 Processing Identification Documents online has reduced waiting times. 45.69 Smart City Index 161 Riyadh 71 SMART CITY RANKING BACKGROUND INFORMATION st Out of 102 Country 2015 2016 2017 UN HDI 0.854 0.854 0.853 Life expectancy at Birth 74.4 74.6 74.7 Expected years of schooling 16.9 16.9 16.9 Mean years of schooling 9.5 9.5 9.5 51,885 51,329 49,680 GNI per capita (PPP $) GROUP 3 RATING CCC City 6,370,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 78.33 Recycling services are satisfactory. 65.42 Public safety is not a problem. 54.86 Air pollution is not a problem. 33.19 Medical services provision is satisfactory. 74.72 Mobility Traffic congestion is not a problem. 27.22 Public transport is satisfactory. 45.56 Activities Green spaces are satisfactory. 58.75 Cultural activities (shows, bars, and museums) are satisfactory. 60.97 Opportunities (Work & School) Employment finding services are available. 54.17 Most children have access to a good school. 71.81 Lifelong learning opportunities are provided by local institutions. 61.11 Businesses are creating new jobs. 63.47 Minorities feel welcome. 58.75 Governance 162 Information on local government decisions are easily accessible. 70.69 Corruption of city officials is not an issue of concern. 42.36 Residents contribute to decision making of local government. 56.67 Residents provide feedback on local government projects. 61.39 Smart City Index Riyadh 0% PRIORITY AREAS road congestion affordable housing air pollution public transport green spaces unemployment school education basic amenities corruption recycling fulfilling employment security energy efficiency citizen engagement social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 50.8% 40.8% 38.3% 33.3% 32.5% 30.0% 27.5% 25.8% 25.0% 25.0% 22.5% 15.8% 14.2% 13.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 77.5% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 60.0% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 61.7% 82.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 73.19 A website or App allows to give away unwanted items to other city residents. 64.58 Free public wifi has improved access to services. 62.22 CCTV cameras make residents feel safer. 73.89 A website or App allows effective monitoring of air pollution. 53.75 Arranging medical appointments online has improved access. 75.69 Mobility Car-sharing Apps have reduced congestion. 61.39 Apps that direct you to an available parking space have reduced journey time. 61.67 Bicycle hiring has reduced congestion. 40.42 Online scheduling and ticket sales make public transport easier to use. 64.03 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 75.56 Opportunities (Work & School) Online access to job listings has made it easier to find work. 71.53 IT skills are taught well in schools. 60.83 Online services provided by the city has made it easier to start a new business. 68.61 Governance Online public access to city finances has reduced corruption. 60.56 Online voting has increased participation. 59.31 An online platform where residents can propose ideas has improved city life. 64.72 Processing Identification Documents online has reduced waiting times. 73.33 Smart City Index 163 Rome 77 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.876 0.878 0.880 Life expectancy at Birth 82.8 83.0 83.2 Expected years of schooling 16.3 16.3 16.3 Mean years of schooling 10.2 10.2 10.2 34,115 34,733 35,299 GNI per capita (PPP $) GROUP 2 RATING CCC City 3,718,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 38.29 Recycling services are satisfactory. 27.00 Public safety is not a problem. 30.30 Air pollution is not a problem. 20.66 Medical services provision is satisfactory. 40.50 Mobility Traffic congestion is not a problem. 14.19 Public transport is satisfactory. 19.42 Activities Green spaces are satisfactory. 52.48 Cultural activities (shows, bars, and museums) are satisfactory. 62.40 Opportunities (Work & School) Employment finding services are available. 19.83 Most children have access to a good school. 41.32 Lifelong learning opportunities are provided by local institutions. 33.20 Businesses are creating new jobs. 25.34 Minorities feel welcome. 27.00 Governance 164 Information on local government decisions are easily accessible. 33.61 Corruption of city officials is not an issue of concern. 17.22 Residents contribute to decision making of local government. 23.97 Residents provide feedback on local government projects. 31.54 Smart City Index Rome 0% PRIORITY AREAS public transport recycling security air pollution basic amenities road congestion corruption unemployment fulfilling employment affordable housing green spaces social mobility energy efficiency school education citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 24.8% 17.4% 16.5% 13.2% 6.6% 5.0% 4.1% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 71.1% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 59.5% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 62.0% 56.2% 51.2% 49.6% 47.1% 46.3% 40.5% 33.9% 42.1% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 36.36 A website or App allows to give away unwanted items to other city residents. 42.01 Free public wifi has improved access to services. 42.15 CCTV cameras make residents feel safer. 45.45 A website or App allows effective monitoring of air pollution. 35.40 Arranging medical appointments online has improved access. 53.31 Mobility Car-sharing Apps have reduced congestion. 36.50 Apps that direct you to an available parking space have reduced journey time. 34.57 Bicycle hiring has reduced congestion. 32.09 Online scheduling and ticket sales make public transport easier to use. 48.21 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 77.55 Opportunities (Work & School) Online access to job listings has made it easier to find work. 42.15 IT skills are taught well in schools. 34.71 Online services provided by the city has made it easier to start a new business. 35.40 Governance Online public access to city finances has reduced corruption. 29.34 Online voting has increased participation. 30.85 An online platform where residents can propose ideas has improved city life. 32.51 Processing Identification Documents online has reduced waiting times. 45.45 Smart City Index 165 Rotterdam 36 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.926 0.928 0.931 Life expectancy at Birth 81.7 81.9 82.0 Expected years of schooling 18.1 18.0 18.0 Mean years of schooling 12.1 12.1 12.2 46,239 46,711 47,900 GNI per capita (PPP $) GROUP 1 RATING BBB City 993,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 57.79 Recycling services are satisfactory. 60.38 Public safety is not a problem. 45.22 Air pollution is not a problem. 31.56 Medical services provision is satisfactory. 67.76 Mobility Traffic congestion is not a problem. 26.91 Public transport is satisfactory. 68.31 Activities Green spaces are satisfactory. 56.97 Cultural activities (shows, bars, and museums) are satisfactory. 72.81 Opportunities (Work & School) Employment finding services are available. 63.66 Most children have access to a good school. 65.03 Lifelong learning opportunities are provided by local institutions. 56.69 Businesses are creating new jobs. 53.83 Minorities feel welcome. 54.37 Governance 166 Information on local government decisions are easily accessible. 56.83 Corruption of city officials is not an issue of concern. 52.19 Residents contribute to decision making of local government. 45.90 Residents provide feedback on local government projects. 51.78 Smart City Index Rotterdam 0% PRIORITY AREAS affordable housing security road congestion air pollution green spaces unemployment public transport recycling school education basic amenities citizen engagement fulfilling employment energy efficiency social mobility corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 45.1% 42.6% 35.2% 31.1% 25.4% 24.6% 24.6% 23.0% 22.1% 18.9% 16.4% 13.9% 12.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 74.6% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 58.2% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 65.6% 63.9% 54.1% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 50.96 A website or App allows to give away unwanted items to other city residents. 55.74 Free public wifi has improved access to services. 56.83 CCTV cameras make residents feel safer. 58.20 A website or App allows effective monitoring of air pollution. 38.66 Arranging medical appointments online has improved access. 56.69 Mobility Car-sharing Apps have reduced congestion. 34.56 Apps that direct you to an available parking space have reduced journey time. 42.49 Bicycle hiring has reduced congestion. 44.67 Online scheduling and ticket sales make public transport easier to use. 57.92 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 70.22 Opportunities (Work & School) Online access to job listings has made it easier to find work. 68.58 IT skills are taught well in schools. 53.96 Online services provided by the city has made it easier to start a new business. 44.40 Governance Online public access to city finances has reduced corruption. 39.75 Online voting has increased participation. 41.67 An online platform where residents can propose ideas has improved city life. 49.45 Processing Identification Documents online has reduced waiting times. 52.05 Smart City Index 167 San Francisco 12 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.924 Life expectancy at Birth 79.2 79.4 79.5 Expected years of schooling 16.5 16.5 16.5 Mean years of schooling 13.3 13.4 13.4 53,741 54,104 54,941 GNI per capita (PPP $) GROUP 1 RATING A City 3,300,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 43.80 Recycling services are satisfactory. 67.08 Public safety is not a problem. 37.05 Air pollution is not a problem. 47.11 Medical services provision is satisfactory. 59.50 Mobility Traffic congestion is not a problem. 26.17 Public transport is satisfactory. 54.68 Activities Green spaces are satisfactory. 72.45 Cultural activities (shows, bars, and museums) are satisfactory. 81.54 Opportunities (Work & School) Employment finding services are available. 67.36 Most children have access to a good school. 56.20 Lifelong learning opportunities are provided by local institutions. 66.25 Businesses are creating new jobs. 71.07 Minorities feel welcome. 65.56 Governance 168 Information on local government decisions are easily accessible. 66.25 Corruption of city officials is not an issue of concern. 50.69 Residents contribute to decision making of local government. 55.65 Residents provide feedback on local government projects. 69.97 Smart City Index San Francisco 0% PRIORITY AREAS affordable housing road congestion security school education public transport unemployment fulfilling employment air pollution basic amenities social mobility corruption recycling energy efficiency green spaces citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 64.5% 50.4% 35.5% 33.1% 32.2% 27.3% 25.6% 20.7% 19.0% 17.4% 16.5% 14.9% 14.1% 10.7% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 59.5% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 62.0% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 84.3% 62.0% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 43.53 A website or App allows to give away unwanted items to other city residents. 62.95 Free public wifi has improved access to services. 55.10 CCTV cameras make residents feel safer. 48.48 A website or App allows effective monitoring of air pollution. 52.48 Arranging medical appointments online has improved access. 64.05 Mobility Car-sharing Apps have reduced congestion. 45.45 Apps that direct you to an available parking space have reduced journey time. 50.14 Bicycle hiring has reduced congestion. 54.41 Online scheduling and ticket sales make public transport easier to use. 65.29 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 73.28 Opportunities (Work & School) Online access to job listings has made it easier to find work. 72.18 IT skills are taught well in schools. 53.17 Online services provided by the city has made it easier to start a new business. 55.65 Governance Online public access to city finances has reduced corruption. 46.14 Online voting has increased participation. 56.20 An online platform where residents can propose ideas has improved city life. 50.69 Processing Identification Documents online has reduced waiting times. 56.75 Smart City Index 169 Santiago 86 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.840 0.842 0.843 Life expectancy at Birth 79.3 79.5 79.7 Expected years of schooling 16.3 16.4 16.4 Mean years of schooling 10.3 10.3 10.3 21,854 21,768 21,910 GNI per capita (PPP $) GROUP 3 RATING CC City 6,507,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CC CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 51.10 Recycling services are satisfactory. 47.52 Public safety is not a problem. 35.40 Air pollution is not a problem. 11.02 Medical services provision is satisfactory. 37.74 Mobility Traffic congestion is not a problem. 16.94 Public transport is satisfactory. 38.02 Activities Green spaces are satisfactory. 60.33 Cultural activities (shows, bars, and museums) are satisfactory. 73.00 Opportunities (Work & School) Employment finding services are available. 65.43 Most children have access to a good school. 38.43 Lifelong learning opportunities are provided by local institutions. 50.14 Businesses are creating new jobs. 50.83 Minorities feel welcome. 44.08 Governance 170 Information on local government decisions are easily accessible. 44.21 Corruption of city officials is not an issue of concern. 19.56 Residents contribute to decision making of local government. 30.17 Residents provide feedback on local government projects. 41.05 Smart City Index Santiago 0% PRIORITY AREAS security air pollution road congestion corruption fulfilling employment recycling affordable housing public transport unemployment school education green spaces social mobility citizen engagement basic amenities energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 48.8% 43.0% 39.7% 36.4% 34.7% 33.9% 33.1% 25.6% 24.0% 14.1% 9.9% 9.9% 7.4% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 71.1% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 62.8% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 66.9% 60.3% 45.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 47.52 A website or App allows to give away unwanted items to other city residents. 43.39 Free public wifi has improved access to services. 63.77 CCTV cameras make residents feel safer. 60.06 A website or App allows effective monitoring of air pollution. 39.94 Arranging medical appointments online has improved access. 68.87 Mobility Car-sharing Apps have reduced congestion. 41.46 Apps that direct you to an available parking space have reduced journey time. 43.94 Bicycle hiring has reduced congestion. 53.99 Online scheduling and ticket sales make public transport easier to use. 54.96 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 82.09 Opportunities (Work & School) Online access to job listings has made it easier to find work. 68.18 IT skills are taught well in schools. 46.28 Online services provided by the city has made it easier to start a new business. 60.19 Governance Online public access to city finances has reduced corruption. 27.27 Online voting has increased participation. 25.07 An online platform where residents can propose ideas has improved city life. 39.53 Processing Identification Documents online has reduced waiting times. 65.98 Smart City Index 171 São Paulo 90 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.757 0.758 0.759 Life expectancy at Birth 75.3 75.5 75.7 Expected years of schooling 15.4 15.4 15.4 Mean years of schooling 7.6 7.8 7.8 14,350 13,730 13,755 GNI per capita (PPP $) GROUP 3 RATING CC City 21,066,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS C CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 40.91 Recycling services are satisfactory. 49.04 Public safety is not a problem. 25.34 Air pollution is not a problem. 21.76 Medical services provision is satisfactory. 34.30 Mobility Traffic congestion is not a problem. 22.73 Public transport is satisfactory. 29.34 Activities Green spaces are satisfactory. 52.89 Cultural activities (shows, bars, and museums) are satisfactory. 66.67 Opportunities (Work & School) Employment finding services are available. 40.91 Most children have access to a good school. 31.13 Lifelong learning opportunities are provided by local institutions. 38.29 Businesses are creating new jobs. 47.66 Minorities feel welcome. 33.06 Governance 172 Information on local government decisions are easily accessible. 39.53 Corruption of city officials is not an issue of concern. 23.00 Residents contribute to decision making of local government. 30.03 Residents provide feedback on local government projects. 37.47 Smart City Index São Paulo 0% PRIORITY AREAS security unemployment school education corruption air pollution public transport basic amenities fulfilling employment affordable housing recycling road congestion green spaces social mobility citizen engagement energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 57.9% 44.6% 43.8% 38.0% 36.4% 35.5% 26.4% 24.0% 19.0% 19.0% 16.5% 12.4% 8.3% 3.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 79.3% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 66.1% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 86.8% 58.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 39.67 A website or App allows to give away unwanted items to other city residents. 45.59 Free public wifi has improved access to services. 54.68 CCTV cameras make residents feel safer. 46.01 A website or App allows effective monitoring of air pollution. 40.22 Arranging medical appointments online has improved access. 53.31 Mobility Car-sharing Apps have reduced congestion. 44.63 Apps that direct you to an available parking space have reduced journey time. 49.72 Bicycle hiring has reduced congestion. 56.89 Online scheduling and ticket sales make public transport easier to use. 49.45 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 73.69 Opportunities (Work & School) Online access to job listings has made it easier to find work. 54.68 IT skills are taught well in schools. 40.50 Online services provided by the city has made it easier to start a new business. 52.62 Governance Online public access to city finances has reduced corruption. 33.61 Online voting has increased participation. 53.17 An online platform where residents can propose ideas has improved city life. 50.69 Processing Identification Documents online has reduced waiting times. 61.98 Smart City Index 173 Seattle 34 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.924 Life expectancy at Birth 79.2 79.4 79.5 Expected years of schooling 16.5 16.5 16.5 Mean years of schooling 13.3 13.4 13.4 53,741 54,104 54,941 GNI per capita (PPP $) GROUP 1 RATING BBB City 3,249,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 45.08 Recycling services are satisfactory. 68.31 Public safety is not a problem. 29.23 Air pollution is not a problem. 38.39 Medical services provision is satisfactory. 63.11 Mobility Traffic congestion is not a problem. 13.39 Public transport is satisfactory. 50.27 Activities Green spaces are satisfactory. 66.26 Cultural activities (shows, bars, and museums) are satisfactory. 82.38 Opportunities (Work & School) Employment finding services are available. 69.95 Most children have access to a good school. 60.66 Lifelong learning opportunities are provided by local institutions. 63.52 Businesses are creating new jobs. 69.13 Minorities feel welcome. 64.62 Governance 174 Information on local government decisions are easily accessible. 58.61 Corruption of city officials is not an issue of concern. 37.02 Residents contribute to decision making of local government. 50.14 Residents provide feedback on local government projects. 66.39 Smart City Index Seattle 0% PRIORITY AREAS affordable housing road congestion security unemployment school education public transport air pollution corruption fulfilling employment basic amenities citizen engagement green spaces social mobility recycling energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 73.8% 49.2% 36.1% 32.0% 32.0% 28.7% 25.4% 23.8% 23.0% 16.4% 15.6% 14.8% 13.1% 9.8% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 61.5% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 54.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 82.0% 44.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 44.26 A website or App allows to give away unwanted items to other city residents. 68.58 Free public wifi has improved access to services. 53.96 CCTV cameras make residents feel safer. 41.26 A website or App allows effective monitoring of air pollution. 36.07 Arranging medical appointments online has improved access. 67.21 Mobility Car-sharing Apps have reduced congestion. 42.62 Apps that direct you to an available parking space have reduced journey time. 36.61 Bicycle hiring has reduced congestion. 39.07 Online scheduling and ticket sales make public transport easier to use. 54.37 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 76.09 Opportunities (Work & School) Online access to job listings has made it easier to find work. 72.40 IT skills are taught well in schools. 50.96 Online services provided by the city has made it easier to start a new business. 47.54 Governance Online public access to city finances has reduced corruption. 33.06 Online voting has increased participation. 51.91 An online platform where residents can propose ideas has improved city life. 45.22 Processing Identification Documents online has reduced waiting times. 54.23 Smart City Index 175 Seoul 47 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.898 0.900 0.903 Life expectancy at Birth 81.9 82.2 82.4 Expected years of schooling 16.5 16.5 16.5 Mean years of schooling 12.1 12.1 12.1 34,276 35,122 35,945 GNI per capita (PPP $) GROUP 2 RATING BB City 9,774,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 70.97 Recycling services are satisfactory. 66.67 Public safety is not a problem. 51.34 Air pollution is not a problem. Medical services provision is satisfactory. 8.06 70.30 Mobility Traffic congestion is not a problem. 21.77 Public transport is satisfactory. 68.55 Activities Green spaces are satisfactory. 46.51 Cultural activities (shows, bars, and museums) are satisfactory. 70.16 Opportunities (Work & School) Employment finding services are available. 52.02 Most children have access to a good school. 52.82 Lifelong learning opportunities are provided by local institutions. 58.74 Businesses are creating new jobs. 37.10 Minorities feel welcome. 27.28 Governance 176 Information on local government decisions are easily accessible. 56.18 Corruption of city officials is not an issue of concern. 21.37 Residents contribute to decision making of local government. 40.19 Residents provide feedback on local government projects. 43.82 Smart City Index Seoul 0% PRIORITY AREAS air pollution affordable housing unemployment road congestion fulfilling employment corruption security basic amenities public transport recycling green spaces citizen engagement social mobility energy efficiency school education From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 57.3% 50.8% 46.8% 45.2% 43.5% 30.6% 24.2% 20.2% 16.9% 15.3% 13.7% 13.7% 12.1% 11.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 75.0% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 46.8% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 79.0% 47.6% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 64.78 A website or App allows to give away unwanted items to other city residents. 68.01 Free public wifi has improved access to services. 73.79 CCTV cameras make residents feel safer. 72.58 A website or App allows effective monitoring of air pollution. 66.40 Arranging medical appointments online has improved access. 60.89 Mobility Car-sharing Apps have reduced congestion. 42.20 Apps that direct you to an available parking space have reduced journey time. 47.72 Bicycle hiring has reduced congestion. 49.87 Online scheduling and ticket sales make public transport easier to use. 75.94 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 84.41 Opportunities (Work & School) Online access to job listings has made it easier to find work. 69.35 IT skills are taught well in schools. 62.23 Online services provided by the city has made it easier to start a new business. 55.91 Governance Online public access to city finances has reduced corruption. 39.52 Online voting has increased participation. 57.39 An online platform where residents can propose ideas has improved city life. 50.94 Processing Identification Documents online has reduced waiting times. 74.73 Smart City Index 177 Shanghai 59 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.743 0.748 0.752 Life expectancy at Birth 76.1 76.3 76.4 Expected years of schooling 13.8 13.8 13.8 Mean years of schooling 7.7 7.8 7.8 13,519 14,354 15,270 GNI per capita (PPP $) GROUP 3 RATING B City 23,741,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS B BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 83.74 Recycling services are satisfactory. 72.98 Public safety is not a problem. 66.26 Air pollution is not a problem. 39.78 Medical services provision is satisfactory. 73.79 Mobility Traffic congestion is not a problem. 28.63 Public transport is satisfactory. 60.35 Activities Green spaces are satisfactory. 73.79 Cultural activities (shows, bars, and museums) are satisfactory. 87.23 Opportunities (Work & School) Employment finding services are available. 79.70 Most children have access to a good school. 74.19 Lifelong learning opportunities are provided by local institutions. 69.35 Businesses are creating new jobs. 80.24 Minorities feel welcome. 72.58 Governance 178 Information on local government decisions are easily accessible. 76.88 Corruption of city officials is not an issue of concern. 44.62 Residents contribute to decision making of local government. 55.78 Residents provide feedback on local government projects. 63.17 Smart City Index Shanghai 0% PRIORITY AREAS road congestion air pollution affordable housing social mobility corruption basic amenities public transport fulfilling employment citizen engagement school education recycling unemployment green spaces security energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 70.2% 65.3% 54.0% 37.1% 36.3% 31.5% 29.8% 27.4% 21.8% 21.8% 21.0% 20.2% 19.4% 15.3% 12.1% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 84.7% You are comfortable with face recognition technologies to lower crime 84.7% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 89.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 84.41 A website or App allows to give away unwanted items to other city residents. 71.91 Free public wifi has improved access to services. 82.12 CCTV cameras make residents feel safer. 81.99 A website or App allows effective monitoring of air pollution. 79.44 Arranging medical appointments online has improved access. 84.95 Mobility Car-sharing Apps have reduced congestion. 61.16 Apps that direct you to an available parking space have reduced journey time. 81.05 Bicycle hiring has reduced congestion. 73.79 Online scheduling and ticket sales make public transport easier to use. 91.53 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 95.16 Opportunities (Work & School) Online access to job listings has made it easier to find work. 87.37 IT skills are taught well in schools. 85.35 Online services provided by the city has made it easier to start a new business. 84.41 Governance Online public access to city finances has reduced corruption. 74.46 Online voting has increased participation. 71.24 An online platform where residents can propose ideas has improved city life. 81.05 Processing Identification Documents online has reduced waiting times. 82.80 Smart City Index 179 Shenzhen 43 SMART CITY RANKING BACKGROUND INFORMATION rd Out of 102 Country 2015 2016 2017 UN HDI 0.743 0.748 0.752 Life expectancy at Birth 76.1 76.3 76.4 Expected years of schooling 13.8 13.8 13.8 Mean years of schooling 7.7 7.8 7.8 13,519 14,354 15,270 GNI per capita (PPP $) GROUP 3 RATING BB City 10,749,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS B BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 85.50 Recycling services are satisfactory. 75.75 Public safety is not a problem. 70.19 Air pollution is not a problem. 63.69 Medical services provision is satisfactory. 76.29 Mobility Traffic congestion is not a problem. 49.05 Public transport is satisfactory. 67.21 Activities Green spaces are satisfactory. 79.54 Cultural activities (shows, bars, and museums) are satisfactory. 85.09 Opportunities (Work & School) Employment finding services are available. 86.04 Most children have access to a good school. 76.69 Lifelong learning opportunities are provided by local institutions. 65.18 Businesses are creating new jobs. 83.47 Minorities feel welcome. 72.90 Governance 180 Information on local government decisions are easily accessible. 75.34 Corruption of city officials is not an issue of concern. 57.72 Residents contribute to decision making of local government. 61.52 Residents provide feedback on local government projects. 71.41 Smart City Index Shenzhen 0% PRIORITY AREAS affordable housing road congestion air pollution basic amenities public transport social mobility fulfilling employment school education unemployment corruption security energy efficiency citizen engagement green spaces recycling From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 64.2% 58.5% 42.3% 38.2% 33.3% 32.5% 32.5% 28.5% 26.0% 25.2% 25.2% 22.0% 17.9% 17.9% 13.0% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 100% 84.6% You are comfortable with face recognition technologies to lower crime 88.6% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 87.0% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 88.35 A website or App allows to give away unwanted items to other city residents. 76.96 Free public wifi has improved access to services. 79.00 CCTV cameras make residents feel safer. 86.18 A website or App allows effective monitoring of air pollution. 77.10 Arranging medical appointments online has improved access. 91.46 Mobility Car-sharing Apps have reduced congestion. 65.18 Apps that direct you to an available parking space have reduced journey time. 76.96 Bicycle hiring has reduced congestion. 74.53 Online scheduling and ticket sales make public transport easier to use. 91.87 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 93.63 Opportunities (Work & School) Online access to job listings has made it easier to find work. 91.06 IT skills are taught well in schools. 84.15 Online services provided by the city has made it easier to start a new business. 87.26 Governance Online public access to city finances has reduced corruption. 73.98 Online voting has increased participation. 72.36 An online platform where residents can propose ideas has improved city life. 79.27 Processing Identification Documents online has reduced waiting times. 87.67 Smart City Index 181 Singapore 1 SMART CITY RANKING BACKGROUND INFORMATION st Out of 102 Country 2015 2016 2017 UN HDI 0.929 0.930 0.932 Life expectancy at Birth 82.8 83.0 83.2 Expected years of schooling 16.1 16.1 16.2 Mean years of schooling 11.5 11.5 11.5 78,742 78,427 82,503 GNI per capita (PPP $) GROUP 1 RATING AAA City 5,619,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS AAA AAA Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 87.23 Recycling services are satisfactory. 61.69 Public safety is not a problem. 74.60 Air pollution is not a problem. 63.04 Medical services provision is satisfactory. 79.44 Mobility Traffic congestion is not a problem. 44.49 Public transport is satisfactory. 66.53 Activities Green spaces are satisfactory. 76.88 Cultural activities (shows, bars, and museums) are satisfactory. 76.61 Opportunities (Work & School) Employment finding services are available. 75.67 Most children have access to a good school. 78.23 Lifelong learning opportunities are provided by local institutions. 80.51 Businesses are creating new jobs. 62.23 Minorities feel welcome. 69.35 Governance 182 Information on local government decisions are easily accessible. 76.08 Corruption of city officials is not an issue of concern. 69.62 Residents contribute to decision making of local government. 56.05 Residents provide feedback on local government projects. 65.59 Smart City Index Singapore 0% PRIORITY AREAS 20% affordable housing fulfilling employment unemployment public transport road congestion recycling citizen engagement energy efficiency security air pollution social mobility basic amenities school education corruption green spaces From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 51.6% 39.5% 37.9% 37.1% 34.7% 29.8% 28.2% 25.8% 23.4% 22.6% 21.0% 19.4% 18.5% 17.7% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 71.8% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 62.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 74.2% 68.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 69.89 A website or App allows to give away unwanted items to other city residents. 61.96 Free public wifi has improved access to services. 72.58 CCTV cameras make residents feel safer. 80.11 A website or App allows effective monitoring of air pollution. 67.20 Arranging medical appointments online has improved access. 78.90 Mobility Car-sharing Apps have reduced congestion. 55.91 Apps that direct you to an available parking space have reduced journey time. 56.05 Bicycle hiring has reduced congestion. 45.30 Online scheduling and ticket sales make public transport easier to use. 65.46 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 85.48 Opportunities (Work & School) Online access to job listings has made it easier to find work. 82.53 IT skills are taught well in schools. 68.82 Online services provided by the city has made it easier to start a new business. 66.94 Governance Online public access to city finances has reduced corruption. 54.97 Online voting has increased participation. 52.69 An online platform where residents can propose ideas has improved city life. 60.08 Processing Identification Documents online has reduced waiting times. 81.59 Smart City Index 183 Sofia 89 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.807 0.810 0.813 Life expectancy at Birth 74.6 74.7 74.9 Expected years of schooling 15.1 14.8 14.8 Mean years of schooling 11.8 11.8 11.8 16,663 17,759 18,740 GNI per capita (PPP $) GROUP 3 RATING CC City 1,226,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CC CC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 42.41 Recycling services are satisfactory. 34.69 Public safety is not a problem. 28.59 Air pollution is not a problem. 15.72 Medical services provision is satisfactory. 36.59 Mobility Traffic congestion is not a problem. 16.94 Public transport is satisfactory. 54.07 Activities Green spaces are satisfactory. 41.19 Cultural activities (shows, bars, and museums) are satisfactory. 77.24 Opportunities (Work & School) Employment finding services are available. 62.74 Most children have access to a good school. 55.01 Lifelong learning opportunities are provided by local institutions. 48.51 Businesses are creating new jobs. 60.16 Minorities feel welcome. 41.87 Governance 184 Information on local government decisions are easily accessible. 35.50 Corruption of city officials is not an issue of concern. 11.52 Residents contribute to decision making of local government. 21.95 Residents provide feedback on local government projects. 33.47 Smart City Index Sofia 0% PRIORITY AREAS air pollution corruption road congestion security green spaces affordable housing unemployment recycling school education citizen engagement public transport energy efficiency fulfilling employment basic amenities social mobility From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 67.5% 52.8% 34.1% 27.6% 27.6% 26.8% 18.7% 16.3% 13.0% 13.0% 12.2% 12.2% 5.7% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 73.2% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 56.1% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 78.9% 77.2% 45.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 37.53 A website or App allows to give away unwanted items to other city residents. 51.49 Free public wifi has improved access to services. 59.08 CCTV cameras make residents feel safer. 53.66 A website or App allows effective monitoring of air pollution. 57.18 Arranging medical appointments online has improved access. 44.04 Mobility Car-sharing Apps have reduced congestion. 32.93 Apps that direct you to an available parking space have reduced journey time. 38.89 Bicycle hiring has reduced congestion. 35.50 Online scheduling and ticket sales make public transport easier to use. 54.34 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 78.32 Opportunities (Work & School) Online access to job listings has made it easier to find work. 77.24 IT skills are taught well in schools. 57.05 Online services provided by the city has made it easier to start a new business. 49.05 Governance Online public access to city finances has reduced corruption. 24.25 Online voting has increased participation. 31.17 An online platform where residents can propose ideas has improved city life. 36.31 Processing Identification Documents online has reduced waiting times. 51.63 Smart City Index 185 St. Petersburg 73 SMART CITY RANKING BACKGROUND INFORMATION rd Out of 102 Country 2015 2016 2017 UN HDI 0.813 0.815 0.816 Life expectancy at Birth 70.9 71.1 71.2 Expected years of schooling 15.4 15.5 15.5 Mean years of schooling 12.0 12.0 12.0 23,909 23,843 24,233 GNI per capita (PPP $) GROUP 3 RATING CCC City 4,993,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS CCC CCC Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 60.25 Recycling services are satisfactory. 45.08 Public safety is not a problem. 54.92 Air pollution is not a problem. 35.79 Medical services provision is satisfactory. 55.33 Mobility Traffic congestion is not a problem. 27.87 Public transport is satisfactory. 62.84 Activities Green spaces are satisfactory. 69.40 Cultural activities (shows, bars, and museums) are satisfactory. 82.92 Opportunities (Work & School) Employment finding services are available. 70.36 Most children have access to a good school. 64.34 Lifelong learning opportunities are provided by local institutions. 71.99 Businesses are creating new jobs. 55.05 Minorities feel welcome. 47.54 Governance 186 Information on local government decisions are easily accessible. 56.56 Corruption of city officials is not an issue of concern. 31.15 Residents contribute to decision making of local government. 40.03 Residents provide feedback on local government projects. 64.75 Smart City Index St. Petersburg 0% PRIORITY AREAS affordable housing road congestion corruption air pollution recycling basic amenities fulfilling employment unemployment security green spaces school education public transport social mobility citizen engagement energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 78.7% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 62.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 58.2% 57.4% 51.6% 48.4% 44.3% 37.7% 33.6% 27.9% 26.2% 20.5% 18.0% 15.6% 12.3% 11.5% 9.8% 48.4% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 63.39 A website or App allows to give away unwanted items to other city residents. 62.70 Free public wifi has improved access to services. 55.19 CCTV cameras make residents feel safer. 64.07 A website or App allows effective monitoring of air pollution. 44.54 Arranging medical appointments online has improved access. 66.12 Mobility Car-sharing Apps have reduced congestion. 41.39 Apps that direct you to an available parking space have reduced journey time. 62.30 Bicycle hiring has reduced congestion. 43.85 Online scheduling and ticket sales make public transport easier to use. 71.58 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 84.15 Opportunities (Work & School) Online access to job listings has made it easier to find work. 81.15 IT skills are taught well in schools. 57.24 Online services provided by the city has made it easier to start a new business. 56.97 Governance Online public access to city finances has reduced corruption. 37.30 Online voting has increased participation. 51.64 An online platform where residents can propose ideas has improved city life. 53.01 Processing Identification Documents online has reduced waiting times. 72.54 Smart City Index 187 Stockholm 25 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.929 0.932 0.933 Life expectancy at Birth 82.3 82.5 82.6 Expected years of schooling 17.6 17.6 17.6 Mean years of schooling 12.4 12.4 12.4 46,380 47,378 47,766 GNI per capita (PPP $) GROUP 1 RATING BBB City 1,486,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 62.06 Recycling services are satisfactory. 69.78 Public safety is not a problem. 49.05 Air pollution is not a problem. 48.92 Medical services provision is satisfactory. 53.93 Mobility Traffic congestion is not a problem. 28.18 Public transport is satisfactory. 53.12 Activities Green spaces are satisfactory. 72.09 Cultural activities (shows, bars, and museums) are satisfactory. 76.15 Opportunities (Work & School) Employment finding services are available. 68.29 Most children have access to a good school. 67.21 Lifelong learning opportunities are provided by local institutions. 66.80 Businesses are creating new jobs. 69.78 Minorities feel welcome. 52.71 Governance 188 Information on local government decisions are easily accessible. 58.27 Corruption of city officials is not an issue of concern. 51.76 Residents contribute to decision making of local government. 46.21 Residents provide feedback on local government projects. 54.88 Smart City Index Stockholm 0% PRIORITY AREAS 20% affordable housing security unemployment school education public transport road congestion social mobility recycling fulfilling employment air pollution green spaces basic amenities energy efficiency citizen engagement corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 56.9% 41.5% 40.7% 38.2% 36.6% 26.8% 23.6% 23.6% 21.1% 19.5% 17.9% 17.1% 15.4% 14.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 68.3% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 57.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 67.5% 63.4% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 49.19 A website or App allows to give away unwanted items to other city residents. 70.73 Free public wifi has improved access to services. 58.27 CCTV cameras make residents feel safer. 48.37 A website or App allows effective monitoring of air pollution. 35.77 Arranging medical appointments online has improved access. 62.20 Mobility Car-sharing Apps have reduced congestion. 27.78 Apps that direct you to an available parking space have reduced journey time. 40.51 Bicycle hiring has reduced congestion. 41.73 Online scheduling and ticket sales make public transport easier to use. 66.40 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 74.53 Opportunities (Work & School) Online access to job listings has made it easier to find work. 64.09 IT skills are taught well in schools. 58.13 Online services provided by the city has made it easier to start a new business. 45.93 Governance Online public access to city finances has reduced corruption. 41.73 Online voting has increased participation. 37.94 An online platform where residents can propose ideas has improved city life. 43.77 Processing Identification Documents online has reduced waiting times. 51.76 Smart City Index 189 Sydney 14 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.936 0.938 0.939 Life expectancy at Birth 82.7 82.9 83.1 Expected years of schooling 23.3 22.9 22.9 Mean years of schooling 12.8 12.9 12.9 43,138 43,637 43,560 GNI per capita (PPP $) GROUP 1 RATING A City 4,505,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 66.67 Recycling services are satisfactory. 65.98 Public safety is not a problem. 47.66 Air pollution is not a problem. 43.94 Medical services provision is satisfactory. 64.46 Mobility Traffic congestion is not a problem. 17.91 Public transport is satisfactory. 53.86 Activities Green spaces are satisfactory. 61.71 Cultural activities (shows, bars, and museums) are satisfactory. 74.66 Opportunities (Work & School) Employment finding services are available. 69.56 Most children have access to a good school. 71.49 Lifelong learning opportunities are provided by local institutions. 67.08 Businesses are creating new jobs. 64.88 Minorities feel welcome. 56.06 Governance 190 Information on local government decisions are easily accessible. 59.50 Corruption of city officials is not an issue of concern. 35.67 Residents contribute to decision making of local government. 52.34 Residents provide feedback on local government projects. 58.82 Smart City Index Sydney 0% PRIORITY AREAS affordable housing road congestion public transport security unemployment air pollution fulfilling employment energy efficiency recycling corruption school education green spaces basic amenities social mobility citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 61.2% 46.3% 44.6% 33.1% 30.6% 28.9% 28.1% 27.3% 24.0% 24.0% 18.2% 18.2% 14.1% 6.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 72.7% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 62.8% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 76.9% 44.6% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 53.03 A website or App allows to give away unwanted items to other city residents. 70.66 Free public wifi has improved access to services. 58.68 CCTV cameras make residents feel safer. 61.16 A website or App allows effective monitoring of air pollution. 40.22 Arranging medical appointments online has improved access. 62.53 Mobility Car-sharing Apps have reduced congestion. 44.63 Apps that direct you to an available parking space have reduced journey time. 44.90 Bicycle hiring has reduced congestion. 35.26 Online scheduling and ticket sales make public transport easier to use. 68.46 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 77.82 Opportunities (Work & School) Online access to job listings has made it easier to find work. 75.34 IT skills are taught well in schools. 53.17 Online services provided by the city has made it easier to start a new business. 49.86 Governance Online public access to city finances has reduced corruption. 39.53 Online voting has increased participation. 56.89 An online platform where residents can propose ideas has improved city life. 47.66 Processing Identification Documents online has reduced waiting times. 60.61 Smart City Index 191 Taipei City 7 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Calculation based on UN Methodology 2015 2016 2017 HDI 0.885 0.903 0.907 Life expectancy at Birth 80.2 80.0 80.4 Expected years of schooling 16.6 16.6 16.6 Mean years of schooling 11.9 12.0 12.1 45,547 46,054 47,144 GNI per capita (PPP $) GROUP 2 RATING A City 2,666,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 77.37 Recycling services are satisfactory. 80.08 Public safety is not a problem. 58.94 Air pollution is not a problem. 29.40 Medical services provision is satisfactory. 84.01 Mobility Traffic congestion is not a problem. 27.10 Public transport is satisfactory. 64.23 Activities Green spaces are satisfactory. 56.10 Cultural activities (shows, bars, and museums) are satisfactory. 76.15 Opportunities (Work & School) Employment finding services are available. 58.27 Most children have access to a good school. 57.86 Lifelong learning opportunities are provided by local institutions. 64.63 Businesses are creating new jobs. 59.62 Minorities feel welcome. 57.86 Governance 192 Information on local government decisions are easily accessible. 68.16 Corruption of city officials is not an issue of concern. 41.46 Residents contribute to decision making of local government. 56.91 Residents provide feedback on local government projects. 61.25 Smart City Index Taipei City 0% PRIORITY AREAS affordable housing road congestion air pollution fulfilling employment security corruption basic amenities unemployment energy efficiency green spaces social mobility public transport school education citizen engagement recycling From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 58.5% 52.8% 36.6% 32.5% 30.9% 30.1% 26.8% 22.0% 19.5% 18.7% 17.9% 17.1% 16.3% 9.8% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% You are willing to concede personal data in order to improve traffic congestion 69.1% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 78.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 74.8% 73.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 76.29 A website or App allows to give away unwanted items to other city residents. 74.80 Free public wifi has improved access to services. 87.26 CCTV cameras make residents feel safer. 73.04 A website or App allows effective monitoring of air pollution. 67.48 Arranging medical appointments online has improved access. 80.49 Mobility Car-sharing Apps have reduced congestion. 54.61 Apps that direct you to an available parking space have reduced journey time. 65.45 Bicycle hiring has reduced congestion. 64.50 Online scheduling and ticket sales make public transport easier to use. 81.71 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 87.53 Opportunities (Work & School) Online access to job listings has made it easier to find work. 70.73 IT skills are taught well in schools. 65.85 Online services provided by the city has made it easier to start a new business. 70.05 Governance Online public access to city finances has reduced corruption. 70.33 Online voting has increased participation. 74.12 An online platform where residents can propose ideas has improved city life. 77.24 Processing Identification Documents online has reduced waiting times. 73.58 Smart City Index 193 Tel Aviv 46 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.901 0.902 0.903 Life expectancy at Birth 82.3 82.5 82.7 Expected years of schooling 16.0 15.9 15.9 Mean years of schooling 13.0 13.0 13.0 31,734 32,273 32,711 GNI per capita (PPP $) GROUP 2 RATING BB City 3,608,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 51.38 Recycling services are satisfactory. 56.75 Public safety is not a problem. 52.20 Air pollution is not a problem. 34.02 Medical services provision is satisfactory. 71.07 Mobility Traffic congestion is not a problem. 18.87 Public transport is satisfactory. 43.39 Activities Green spaces are satisfactory. 52.48 Cultural activities (shows, bars, and museums) are satisfactory. 80.30 Opportunities (Work & School) Employment finding services are available. 71.21 Most children have access to a good school. 66.94 Lifelong learning opportunities are provided by local institutions. 67.36 Businesses are creating new jobs. 70.11 Minorities feel welcome. 52.20 Governance 194 Information on local government decisions are easily accessible. 60.88 Corruption of city officials is not an issue of concern. 42.56 Residents contribute to decision making of local government. 45.32 Residents provide feedback on local government projects. 52.62 Smart City Index Tel Aviv 0% PRIORITY AREAS road congestion affordable housing public transport air pollution security recycling green spaces corruption school education fulfilling employment basic amenities unemployment social mobility citizen engagement energy efficiency From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 55.4% 44.6% 43.0% 40.5% 31.4% 30.6% 24.8% 24.8% 21.5% 21.5% 20.7% 15.7% 11.6% 11.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 55.4% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 52.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 71.9% 53.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 59.92 A website or App allows to give away unwanted items to other city residents. 59.23 Free public wifi has improved access to services. 58.13 CCTV cameras make residents feel safer. 48.62 A website or App allows effective monitoring of air pollution. 31.27 Arranging medical appointments online has improved access. 72.45 Mobility Car-sharing Apps have reduced congestion. 38.71 Apps that direct you to an available parking space have reduced journey time. 50.83 Bicycle hiring has reduced congestion. 56.20 Online scheduling and ticket sales make public transport easier to use. 56.34 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 74.66 Opportunities (Work & School) Online access to job listings has made it easier to find work. 71.21 IT skills are taught well in schools. 69.28 Online services provided by the city has made it easier to start a new business. 51.10 Governance Online public access to city finances has reduced corruption. 47.25 Online voting has increased participation. 45.45 An online platform where residents can propose ideas has improved city life. 50.55 Processing Identification Documents online has reduced waiting times. 59.23 Smart City Index 195 The Hague 29 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.926 0.928 0.931 Life expectancy at Birth 81.7 81.9 82.0 Expected years of schooling 18.1 18.0 18.0 Mean years of schooling 12.1 12.1 12.2 46,239 46,711 47,900 GNI per capita (PPP $) GROUP 1 RATING BBB City 854,000 Population (Eurostat) From A A A to D FACTOR RATINGS A BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 70.42 Recycling services are satisfactory. 69.86 Public safety is not a problem. 55.56 Air pollution is not a problem. 41.81 Medical services provision is satisfactory. 73.47 Mobility Traffic congestion is not a problem. 30.56 Public transport is satisfactory. 68.06 Activities Green spaces are satisfactory. 60.56 Cultural activities (shows, bars, and museums) are satisfactory. 75.56 Opportunities (Work & School) Employment finding services are available. 65.56 Most children have access to a good school. 75.28 Lifelong learning opportunities are provided by local institutions. 56.81 Businesses are creating new jobs. 59.17 Minorities feel welcome. 56.81 Governance 196 Information on local government decisions are easily accessible. 56.25 Corruption of city officials is not an issue of concern. 54.31 Residents contribute to decision making of local government. 45.97 Residents provide feedback on local government projects. 55.56 Smart City Index The Hague 0% PRIORITY AREAS 20% affordable housing security road congestion public transport green spaces citizen engagement air pollution basic amenities unemployment energy efficiency school education recycling social mobility fulfilling employment corruption From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 36.7% 35.8% 35.0% 30.8% 29.2% 28.3% 27.5% 27.5% 25.0% 18.3% 17.5% 16.7% 15.0% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 73.3% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 56.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 64.2% 61.7% 54.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 55.42 A website or App allows to give away unwanted items to other city residents. 58.19 Free public wifi has improved access to services. 46.11 CCTV cameras make residents feel safer. 55.97 A website or App allows effective monitoring of air pollution. 30.83 Arranging medical appointments online has improved access. 65.42 Mobility Car-sharing Apps have reduced congestion. 32.92 Apps that direct you to an available parking space have reduced journey time. 35.00 Bicycle hiring has reduced congestion. 40.28 Online scheduling and ticket sales make public transport easier to use. 52.92 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 71.67 Opportunities (Work & School) Online access to job listings has made it easier to find work. 61.25 IT skills are taught well in schools. 47.50 Online services provided by the city has made it easier to start a new business. 46.25 Governance Online public access to city finances has reduced corruption. 35.00 Online voting has increased participation. 40.28 An online platform where residents can propose ideas has improved city life. 45.00 Processing Identification Documents online has reduced waiting times. 52.08 Smart City Index 197 Tianjin 41 SMART CITY RANKING BACKGROUND INFORMATION st Out of 102 Country 2015 2016 2017 UN HDI 0.743 0.748 0.752 Life expectancy at Birth 76.1 76.3 76.4 Expected years of schooling 13.8 13.8 13.8 Mean years of schooling 7.7 7.8 7.8 13,519 14,354 15,270 GNI per capita (PPP $) GROUP 3 RATING BB City 11,210,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS B BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 81.71 Recycling services are satisfactory. 77.51 Public safety is not a problem. 78.73 Air pollution is not a problem. 54.74 Medical services provision is satisfactory. 75.88 Mobility Traffic congestion is not a problem. 63.28 Public transport is satisfactory. 71.68 Activities Green spaces are satisfactory. 76.42 Cultural activities (shows, bars, and museums) are satisfactory. 80.08 Opportunities (Work & School) Employment finding services are available. 80.49 Most children have access to a good school. 75.34 Lifelong learning opportunities are provided by local institutions. 74.80 Businesses are creating new jobs. 74.25 Minorities feel welcome. 78.18 Governance 198 Information on local government decisions are easily accessible. 77.24 Corruption of city officials is not an issue of concern. 63.69 Residents contribute to decision making of local government. 66.40 Residents provide feedback on local government projects. 68.97 Smart City Index Tianjin 0% PRIORITY AREAS air pollution road congestion basic amenities security fulfilling employment affordable housing green spaces public transport social mobility corruption recycling energy efficiency school education unemployment citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 61.8% 52.8% 42.3% 39.0% 37.4% 36.6% 32.5% 29.3% 25.2% 24.4% 17.9% 16.3% 12.2% 12.2% 8.9% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 88.6% You are comfortable with face recognition technologies to lower crime 85.4% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 89.4% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 88.48 A website or App allows to give away unwanted items to other city residents. 73.31 Free public wifi has improved access to services. 85.09 CCTV cameras make residents feel safer. 85.64 A website or App allows effective monitoring of air pollution. 78.86 Arranging medical appointments online has improved access. 86.99 Mobility Car-sharing Apps have reduced congestion. 78.73 Apps that direct you to an available parking space have reduced journey time. 78.18 Bicycle hiring has reduced congestion. 86.04 Online scheduling and ticket sales make public transport easier to use. 89.43 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 89.57 Opportunities (Work & School) Online access to job listings has made it easier to find work. 89.70 IT skills are taught well in schools. 83.47 Online services provided by the city has made it easier to start a new business. 83.88 Governance Online public access to city finances has reduced corruption. 80.62 Online voting has increased participation. 72.76 An online platform where residents can propose ideas has improved city life. 83.20 Processing Identification Documents online has reduced waiting times. 83.74 Smart City Index 199 Tokyo 62 SMART CITY RANKING BACKGROUND INFORMATION nd Out of 102 Country 2015 2016 2017 UN HDI 0.905 0.907 0.909 Life expectancy at Birth 83.6 83.8 83.9 Expected years of schooling 15.2 15.2 15.2 Mean years of schooling 12.5 12.7 12.8 39,322 38,267 38,986 GNI per capita (PPP $) GROUP 2 RATING B City 38,001,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB B Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 69.67 Recycling services are satisfactory. 68.17 Public safety is not a problem. 57.65 Air pollution is not a problem. 45.49 Medical services provision is satisfactory. 67.49 Mobility Traffic congestion is not a problem. 28.14 Public transport is satisfactory. 62.02 Activities Green spaces are satisfactory. 34.97 Cultural activities (shows, bars, and museums) are satisfactory. 60.79 Opportunities (Work & School) Employment finding services are available. 53.01 Most children have access to a good school. 43.03 Lifelong learning opportunities are provided by local institutions. 52.19 Businesses are creating new jobs. 44.13 Minorities feel welcome. 34.70 Governance 200 Information on local government decisions are easily accessible. 38.52 Corruption of city officials is not an issue of concern. 31.56 Residents contribute to decision making of local government. 35.25 Residents provide feedback on local government projects. 35.52 Smart City Index Tokyo 0% PRIORITY AREAS 20% affordable housing road congestion basic amenities school education security public transport fulfilling employment green spaces citizen engagement corruption unemployment energy efficiency social mobility air pollution recycling From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% You are willing to concede personal data in order to improve traffic congestion 60% 100% 59.0% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 36.9% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 47.5% 46.7% 45.1% 44.3% 44.3% 37.7% 33.6% 27.9% 23.8% 22.1% 21.3% 19.7% 18.9% 18.0% 16.4% 38.5% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 56.83 A website or App allows to give away unwanted items to other city residents. 68.58 Free public wifi has improved access to services. 53.14 CCTV cameras make residents feel safer. 62.57 A website or App allows effective monitoring of air pollution. 37.98 Arranging medical appointments online has improved access. 62.84 Mobility Car-sharing Apps have reduced congestion. 23.22 Apps that direct you to an available parking space have reduced journey time. 42.49 Bicycle hiring has reduced congestion. 27.19 Online scheduling and ticket sales make public transport easier to use. 65.44 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 68.03 Opportunities (Work & School) Online access to job listings has made it easier to find work. 70.63 IT skills are taught well in schools. 31.56 Online services provided by the city has made it easier to start a new business. 41.94 Governance Online public access to city finances has reduced corruption. 30.19 Online voting has increased participation. 37.16 An online platform where residents can propose ideas has improved city life. 37.16 Processing Identification Documents online has reduced waiting times. 45.77 Smart City Index 201 Toronto 15 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.926 Life expectancy at Birth 82.2 82.4 82.5 Expected years of schooling 16.3 16.4 16.4 Mean years of schooling 13.1 13.1 13.3 42,512 42,664 43,433 GNI per capita (PPP $) GROUP 1 RATING A City 5,993,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 63.22 Recycling services are satisfactory. 74.10 Public safety is not a problem. 50.96 Air pollution is not a problem. 41.05 Medical services provision is satisfactory. 65.01 Mobility Traffic congestion is not a problem. 21.35 Public transport is satisfactory. 47.93 Activities Green spaces are satisfactory. 65.84 Cultural activities (shows, bars, and museums) are satisfactory. 78.51 Opportunities (Work & School) Employment finding services are available. 65.43 Most children have access to a good school. 62.81 Lifelong learning opportunities are provided by local institutions. 65.43 Businesses are creating new jobs. 61.71 Minorities feel welcome. 69.15 Governance 202 Information on local government decisions are easily accessible. 62.12 Corruption of city officials is not an issue of concern. 38.57 Residents contribute to decision making of local government. 51.93 Residents provide feedback on local government projects. 59.78 Smart City Index Toronto 0% PRIORITY AREAS affordable housing road congestion public transport unemployment fulfilling employment school education air pollution security corruption energy efficiency green spaces basic amenities social mobility recycling citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 62.8% 41.3% 38.8% 34.7% 34.7% 33.1% 28.1% 26.4% 20.7% 18.2% 16.5% 12.4% 10.7% 9.9% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 56.2% You feel the availability of online information has increased your trust in authorities 56.2% GROUP MEAN 80% 100% 64.5% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 80.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 50.69 A website or App allows to give away unwanted items to other city residents. 60.33 Free public wifi has improved access to services. 65.01 CCTV cameras make residents feel safer. 54.68 A website or App allows effective monitoring of air pollution. 42.70 Arranging medical appointments online has improved access. 55.92 Mobility Car-sharing Apps have reduced congestion. 48.48 Apps that direct you to an available parking space have reduced journey time. 50.69 Bicycle hiring has reduced congestion. 42.01 Online scheduling and ticket sales make public transport easier to use. 61.85 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 73.97 Opportunities (Work & School) Online access to job listings has made it easier to find work. 67.36 IT skills are taught well in schools. 52.20 Online services provided by the city has made it easier to start a new business. 55.37 Governance Online public access to city finances has reduced corruption. 37.19 Online voting has increased participation. 48.76 An online platform where residents can propose ideas has improved city life. 46.01 Processing Identification Documents online has reduced waiting times. 55.51 Smart City Index 203 Vancouver 13 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.926 Life expectancy at Birth 82.2 82.4 82.5 Expected years of schooling 16.3 16.4 16.4 Mean years of schooling 13.1 13.1 13.3 42,512 42,664 43,433 GNI per capita (PPP $) GROUP 1 RATING A City 2,485,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 60.14 Recycling services are satisfactory. 73.75 Public safety is not a problem. 56.39 Air pollution is not a problem. 50.28 Medical services provision is satisfactory. 58.89 Mobility Traffic congestion is not a problem. 17.64 Public transport is satisfactory. 48.75 Activities Green spaces are satisfactory. 72.22 Cultural activities (shows, bars, and museums) are satisfactory. 73.75 Opportunities (Work & School) Employment finding services are available. 71.94 Most children have access to a good school. 78.33 Lifelong learning opportunities are provided by local institutions. 72.22 Businesses are creating new jobs. 62.64 Minorities feel welcome. 71.94 Governance 204 Information on local government decisions are easily accessible. 64.31 Corruption of city officials is not an issue of concern. 45.28 Residents contribute to decision making of local government. 55.83 Residents provide feedback on local government projects. 65.69 Smart City Index Vancouver 0% PRIORITY AREAS affordable housing road congestion public transport unemployment air pollution energy efficiency fulfilling employment security corruption school education recycling green spaces social mobility citizen engagement basic amenities From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 69.2% 51.7% 37.5% 33.3% 28.3% 25.0% 25.0% 22.5% 21.7% 17.5% 15.8% 13.3% 12.5% 11.7% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 70.8% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 63.3% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 87.5% 58.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 53.61 A website or App allows to give away unwanted items to other city residents. 64.17 Free public wifi has improved access to services. 58.33 CCTV cameras make residents feel safer. 50.97 A website or App allows effective monitoring of air pollution. 38.33 Arranging medical appointments online has improved access. 60.69 Mobility Car-sharing Apps have reduced congestion. 35.28 Apps that direct you to an available parking space have reduced journey time. 35.56 Bicycle hiring has reduced congestion. 49.03 Online scheduling and ticket sales make public transport easier to use. 58.33 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 73.06 Opportunities (Work & School) Online access to job listings has made it easier to find work. 79.58 IT skills are taught well in schools. 55.14 Online services provided by the city has made it easier to start a new business. 50.97 Governance Online public access to city finances has reduced corruption. 41.53 Online voting has increased participation. 48.19 An online platform where residents can propose ideas has improved city life. 47.64 Processing Identification Documents online has reduced waiting times. 53.33 Smart City Index 205 Vienna 17 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.903 0.906 0.908 Life expectancy at Birth 81.4 81.6 81.8 Expected years of schooling 15.9 16.1 16.1 Mean years of schooling 12.1 12.1 12.1 43,984 44,443 45,415 GNI per capita (PPP $) GROUP 2 RATING BBB City 1,753,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS A BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 80.87 Recycling services are satisfactory. 83.33 Public safety is not a problem. 67.90 Air pollution is not a problem. 55.46 Medical services provision is satisfactory. 75.14 Mobility Traffic congestion is not a problem. 41.12 Public transport is satisfactory. 76.91 Activities Green spaces are satisfactory. 73.91 Cultural activities (shows, bars, and museums) are satisfactory. 82.24 Opportunities (Work & School) Employment finding services are available. 68.99 Most children have access to a good school. 72.27 Lifelong learning opportunities are provided by local institutions. 73.22 Businesses are creating new jobs. 66.67 Minorities feel welcome. 55.33 Governance 206 Information on local government decisions are easily accessible. 53.01 Corruption of city officials is not an issue of concern. 48.91 Residents contribute to decision making of local government. 44.26 Residents provide feedback on local government projects. 53.28 Smart City Index Vienna 0% PRIORITY AREAS 20% affordable housing road congestion unemployment security air pollution fulfilling employment school education citizen engagement corruption energy efficiency recycling social mobility basic amenities public transport green spaces From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. % of respondents who chose the Priority Area 40% 60% 80% 57.4% 48.4% 47.5% 34.4% 27.9% 26.2% 23.8% 23.8% 23.8% 17.2% 17.2% 16.4% 15.6% 13.9% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 59.0% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 65.6% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 68.9% 53.3% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 50.96 A website or App allows to give away unwanted items to other city residents. 55.74 Free public wifi has improved access to services. 54.51 CCTV cameras make residents feel safer. 51.23 A website or App allows effective monitoring of air pollution. 43.72 Arranging medical appointments online has improved access. 57.10 Mobility Car-sharing Apps have reduced congestion. 43.44 Apps that direct you to an available parking space have reduced journey time. 39.48 Bicycle hiring has reduced congestion. 46.45 Online scheduling and ticket sales make public transport easier to use. 71.58 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 78.55 Opportunities (Work & School) Online access to job listings has made it easier to find work. 74.45 IT skills are taught well in schools. 57.92 Online services provided by the city has made it easier to start a new business. 47.40 Governance Online public access to city finances has reduced corruption. 41.26 Online voting has increased participation. 52.32 An online platform where residents can propose ideas has improved city life. 46.45 Processing Identification Documents online has reduced waiting times. 61.20 Smart City Index 207 Warsaw 61 SMART CITY RANKING BACKGROUND INFORMATION st Out of 102 Country 2015 2016 2017 UN HDI 0.855 0.860 0.865 Life expectancy at Birth 77.4 77.6 77.8 Expected years of schooling 16.1 16.4 16.4 Mean years of schooling 12.1 12.2 12.3 24,418 24,983 26,150 GNI per capita (PPP $) GROUP 3 RATING B City 1,722,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS B B Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 74.66 Recycling services are satisfactory. 61.98 Public safety is not a problem. 66.39 Air pollution is not a problem. 27.55 Medical services provision is satisfactory. 47.93 Mobility Traffic congestion is not a problem. 32.51 Public transport is satisfactory. 64.33 Activities Green spaces are satisfactory. 71.90 Cultural activities (shows, bars, and museums) are satisfactory. 80.17 Opportunities (Work & School) Employment finding services are available. 77.96 Most children have access to a good school. 78.24 Lifelong learning opportunities are provided by local institutions. 75.48 Businesses are creating new jobs. 78.93 Minorities feel welcome. 61.43 Governance 208 Information on local government decisions are easily accessible. 71.49 Corruption of city officials is not an issue of concern. 40.50 Residents contribute to decision making of local government. 59.37 Residents provide feedback on local government projects. 65.43 Smart City Index Warsaw 0% PRIORITY AREAS road congestion air pollution affordable housing security fulfilling employment public transport green spaces recycling basic amenities corruption energy efficiency citizen engagement school education social mobility unemployment From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 38.0% 37.2% 24.0% 22.3% 21.5% 16.5% 12.4% 12.4% 11.6% 11.6% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 68.6% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 52.1% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 54.5% 54.5% 52.9% 51.2% 45.5% 62.0% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 57.30 A website or App allows to give away unwanted items to other city residents. 66.67 Free public wifi has improved access to services. 71.49 CCTV cameras make residents feel safer. 71.21 A website or App allows effective monitoring of air pollution. 73.42 Arranging medical appointments online has improved access. 69.28 Mobility Car-sharing Apps have reduced congestion. 55.10 Apps that direct you to an available parking space have reduced journey time. 59.64 Bicycle hiring has reduced congestion. 64.74 Online scheduling and ticket sales make public transport easier to use. 77.41 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 84.99 Opportunities (Work & School) Online access to job listings has made it easier to find work. 83.20 IT skills are taught well in schools. 66.39 Online services provided by the city has made it easier to start a new business. 68.32 Governance Online public access to city finances has reduced corruption. 46.97 Online voting has increased participation. 54.55 An online platform where residents can propose ideas has improved city life. 68.04 Processing Identification Documents online has reduced waiting times. 75.07 Smart City Index 209 Washington D.C. 31 SMART CITY RANKING BACKGROUND INFORMATION st Out of 102 Country 2015 2016 2017 UN HDI 0.920 0.922 0.924 Life expectancy at Birth 79.2 79.4 79.5 Expected years of schooling 16.5 16.5 16.5 Mean years of schooling 13.3 13.4 13.4 53,741 54,104 54,941 GNI per capita (PPP $) GROUP 1 RATING BBB City 4,955,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BBB BBB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 58.61 Recycling services are satisfactory. 65.98 Public safety is not a problem. 35.79 Air pollution is not a problem. 38.80 Medical services provision is satisfactory. 62.02 Mobility Traffic congestion is not a problem. 25.41 Public transport is satisfactory. 49.18 Activities Green spaces are satisfactory. 58.61 Cultural activities (shows, bars, and museums) are satisfactory. 79.64 Opportunities (Work & School) Employment finding services are available. 68.17 Most children have access to a good school. 50.96 Lifelong learning opportunities are provided by local institutions. 61.34 Businesses are creating new jobs. 67.76 Minorities feel welcome. 57.24 Governance 210 Information on local government decisions are easily accessible. 65.03 Corruption of city officials is not an issue of concern. 34.02 Residents contribute to decision making of local government. 54.10 Residents provide feedback on local government projects. 60.38 Smart City Index Washington D.C. 0% PRIORITY AREAS affordable housing security road congestion school education public transport fulfilling employment unemployment corruption air pollution basic amenities recycling energy efficiency social mobility green spaces citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 45.9% 45.1% 39.3% 34.4% 32.0% 28.7% 25.4% 25.4% 23.8% 21.3% 18.0% 14.8% 13.1% 12.3% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 58.2% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 56.6% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 66.4% 55.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 43.17 A website or App allows to give away unwanted items to other city residents. 55.46 Free public wifi has improved access to services. 60.52 CCTV cameras make residents feel safer. 52.87 A website or App allows effective monitoring of air pollution. 37.16 Arranging medical appointments online has improved access. 58.74 Mobility Car-sharing Apps have reduced congestion. 49.04 Apps that direct you to an available parking space have reduced journey time. 49.86 Bicycle hiring has reduced congestion. 49.45 Online scheduling and ticket sales make public transport easier to use. 54.78 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 71.99 Opportunities (Work & School) Online access to job listings has made it easier to find work. 65.30 IT skills are taught well in schools. 49.45 Online services provided by the city has made it easier to start a new business. 48.77 Governance Online public access to city finances has reduced corruption. 34.56 Online voting has increased participation. 54.23 An online platform where residents can propose ideas has improved city life. 49.04 Processing Identification Documents online has reduced waiting times. 55.19 Smart City Index 211 Zaragoza 49 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.885 0.889 0.891 Life expectancy at Birth 83.0 83.1 83.3 Expected years of schooling 17.8 17.9 17.9 Mean years of schooling 9.7 9.8 9.8 32,217 33,307 34,258 GNI per capita (PPP $) GROUP 2 RATING BB City 667,000 Population (Eurostat) From A A A to D FACTOR RATINGS BBB B Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 66.67 Recycling services are satisfactory. 57.71 Public safety is not a problem. 63.22 Air pollution is not a problem. 54.27 Medical services provision is satisfactory. 58.95 Mobility Traffic congestion is not a problem. 56.06 Public transport is satisfactory. 67.49 Activities Green spaces are satisfactory. 75.34 Cultural activities (shows, bars, and museums) are satisfactory. 70.39 Opportunities (Work & School) Employment finding services are available. 69.15 Most children have access to a good school. 71.63 Lifelong learning opportunities are provided by local institutions. 65.84 Businesses are creating new jobs. 43.39 Minorities feel welcome. 53.58 Governance 212 Information on local government decisions are easily accessible. 48.76 Corruption of city officials is not an issue of concern. 42.15 Residents contribute to decision making of local government. 34.99 Residents provide feedback on local government projects. 37.88 Smart City Index Zaragoza 0% PRIORITY AREAS fulfilling employment affordable housing unemployment school education security corruption citizen engagement recycling public transport energy efficiency basic amenities social mobility green spaces air pollution road congestion From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 35.5% 30.6% 29.8% 25.6% 24.8% 24.0% 22.3% 21.5% 20.7% 19.8% 16.5% 12.4% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 80% 70.2% You feel the availability of online information has increased your trust in authorities GROUP MEAN 100% 57.0% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 68.6% 64.5% 61.2% 52.1% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 50.69 A website or App allows to give away unwanted items to other city residents. 54.68 Free public wifi has improved access to services. 44.77 CCTV cameras make residents feel safer. 38.57 A website or App allows effective monitoring of air pollution. 43.80 Arranging medical appointments online has improved access. 75.76 Mobility Car-sharing Apps have reduced congestion. 37.88 Apps that direct you to an available parking space have reduced journey time. 40.22 Bicycle hiring has reduced congestion. 54.96 Online scheduling and ticket sales make public transport easier to use. 61.85 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 83.88 Opportunities (Work & School) Online access to job listings has made it easier to find work. 64.05 IT skills are taught well in schools. 50.69 Online services provided by the city has made it easier to start a new business. 45.32 Governance Online public access to city finances has reduced corruption. 31.54 Online voting has increased participation. 38.57 An online platform where residents can propose ideas has improved city life. 42.70 Processing Identification Documents online has reduced waiting times. 56.06 Smart City Index 213 Zhuhai 40 SMART CITY RANKING BACKGROUND INFORMATION th Out of 102 Country 2015 2016 2017 UN HDI 0.743 0.748 0.752 Life expectancy at Birth 76.1 76.3 76.4 Expected years of schooling 13.8 13.8 13.8 Mean years of schooling 7.7 7.8 7.8 13,519 14,354 15,270 GNI per capita (PPP $) GROUP 3 RATING BB City 1,542,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS BB BB Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 85.62 Recycling services are satisfactory. 85.89 Public safety is not a problem. 82.39 Air pollution is not a problem. 78.90 Medical services provision is satisfactory. 85.75 Mobility Traffic congestion is not a problem. 84.01 Public transport is satisfactory. 85.08 Activities Green spaces are satisfactory. 88.44 Cultural activities (shows, bars, and museums) are satisfactory. 86.69 Opportunities (Work & School) Employment finding services are available. 88.84 Most children have access to a good school. 89.52 Lifelong learning opportunities are provided by local institutions. 82.80 Businesses are creating new jobs. 87.77 Minorities feel welcome. 85.89 Governance 214 Information on local government decisions are easily accessible. 85.89 Corruption of city officials is not an issue of concern. 84.14 Residents contribute to decision making of local government. 86.02 Residents provide feedback on local government projects. 86.29 Smart City Index Zhuhai 0% PRIORITY AREAS road congestion public transport fulfilling employment air pollution social mobility basic amenities security green spaces affordable housing energy efficiency recycling unemployment corruption school education citizen engagement From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 100% 51.6% 45.2% 44.4% 43.5% 41.9% 39.5% 35.5% 34.7% 33.1% 33.1% 21.8% 20.2% 18.5% 10.5% 8.1% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% 80% 100% You are willing to concede personal data in order to improve traffic congestion 92.7% You are comfortable with face recognition technologies to lower crime 96.0% You feel the availability of online information has increased your trust in authorities LEGEND: GROUP MEAN 92.7% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 91.53 A website or App allows to give away unwanted items to other city residents. 81.72 Free public wifi has improved access to services. 80.91 CCTV cameras make residents feel safer. 85.08 A website or App allows effective monitoring of air pollution. 82.80 Arranging medical appointments online has improved access. 87.50 Mobility Car-sharing Apps have reduced congestion. 88.44 Apps that direct you to an available parking space have reduced journey time. 86.16 Bicycle hiring has reduced congestion. 86.29 Online scheduling and ticket sales make public transport easier to use. 86.83 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 92.74 Opportunities (Work & School) Online access to job listings has made it easier to find work. 90.86 IT skills are taught well in schools. 86.83 Online services provided by the city has made it easier to start a new business. 90.05 Governance Online public access to city finances has reduced corruption. 92.47 Online voting has increased participation. 82.93 An online platform where residents can propose ideas has improved city life. 88.31 Processing Identification Documents online has reduced waiting times. 85.62 Smart City Index 215 Zurich 2 SMART CITY RANKING BACKGROUND INFORMATION nd Out of 102 Country 2015 2016 2017 UN HDI 0.942 0.943 0.944 Life expectancy at Birth 83.1 83.3 83.5 Expected years of schooling 16.2 16.2 16.2 Mean years of schooling 13.4 13.4 13.4 58,280 57,636 57,625 GNI per capita (PPP $) GROUP 1 RATING AAA City 1,246,000 Population (UN World Cities Report) From A A A to D FACTOR RATINGS AAA A Structures Technologies Map tiles by Stamen Design CC BY 3.0 Map Data © OpenStreetMap LEGEND: STRUCTURES Health & Safety GROUP MIN CITY GROUP MEAN GROUP MAX Score 0 20 40 60 80 100 Basic sanitation meets the needs of the poorest areas. 87.08 Recycling services are satisfactory. 84.86 Public safety is not a problem. 79.03 Air pollution is not a problem. 60.69 Medical services provision is satisfactory. 84.72 Mobility Traffic congestion is not a problem. 42.64 Public transport is satisfactory. 80.14 Activities Green spaces are satisfactory. 67.08 Cultural activities (shows, bars, and museums) are satisfactory. 84.44 Opportunities (Work & School) Employment finding services are available. 72.50 Most children have access to a good school. 82.78 Lifelong learning opportunities are provided by local institutions. 77.36 Businesses are creating new jobs. 71.39 Minorities feel welcome. 66.53 Governance 216 Information on local government decisions are easily accessible. 67.50 Corruption of city officials is not an issue of concern. 72.36 Residents contribute to decision making of local government. 71.67 Residents provide feedback on local government projects. 73.06 Smart City Index Zurich 0% PRIORITY AREAS affordable housing road congestion green spaces security air pollution energy efficiency fulfilling employment unemployment social mobility recycling public transport corruption citizen engagement basic amenities school education From a list of 15 indicators, survey respondents were asked to select 5 that they perceived as the most urgent for their city. The higher the percentage of responses per area, the greater the priority for the city. 20% % of respondents who chose the Priority Area 40% 60% 80% 38.3% 37.5% 35.0% 33.3% 27.5% 27.5% 25.8% 25.0% 20.8% 16.7% 13.3% 13.3% 7.5% % of respondents who agree or strongly agree with the statement ATTITUDES 0% 20% 40% 60% You are willing to concede personal data in order to improve traffic congestion 100% 65.0% You feel the availability of online information has increased your trust in authorities GROUP MEAN 80% 66.7% You are comfortable with face recognition technologies to lower crime LEGEND: 100% 69.2% 62.5% 64.2% CITY LEGEND: TECHNOLOGIES Health & Safety 0 20 GROUP MIN 40 CITY GROUP MEAN Score 60 80 GROUP MAX 100 Online reporting of city maintenance problems provides a speedy solution. 61.39 A website or App allows to give away unwanted items to other city residents. 56.53 Free public wifi has improved access to services. 52.64 CCTV cameras make residents feel safer. 50.56 A website or App allows effective monitoring of air pollution. 41.67 Arranging medical appointments online has improved access. 46.25 Mobility Car-sharing Apps have reduced congestion. 40.14 Apps that direct you to an available parking space have reduced journey time. 44.72 Bicycle hiring has reduced congestion. 52.78 Online scheduling and ticket sales make public transport easier to use. 75.97 Activities Online purchasing of tickets to shows and museums has made it easier to attend. 80.28 Opportunities (Work & School) Online access to job listings has made it easier to find work. 73.33 IT skills are taught well in schools. 58.47 Online services provided by the city has made it easier to start a new business. 55.00 Governance Online public access to city finances has reduced corruption. 48.75 Online voting has increased participation. 49.03 An online platform where residents can propose ideas has improved city life. 46.67 Processing Identification Documents online has reduced waiting times. 55.14 Smart City Index 217 30 YE ARS IMD WORLD COMPETITIVENESS CENTER SCO SMART CITY OBSERVATORY Read more on the Smart City Index www.imd.org/smart-city-observatory/Home/