Cedrick C. Shipman

Customer Service Manager with extensive communication and customer service experience
Summary of Qualifications
● More than 8 years of management experience. More than 13 years in Call Center
environment.
● Familiar with all aspects of customer service.
● Adept at planning, forecasting, training, and comprehensive skills.
● Proven ability to lead effectively, hardworking, and able to multi-task.
● Outstanding training, leadership and comprehensive skills.
Professional Experience
The Living Room, Inc. (Non-Profit)
Intake and Housing Specialist Coordinator

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Met with clients to assess housing needs.
Reviewed assets and determined appropriate funding.
Coordinated community resources and assistance.
Assisted clients with completing paperwork and documentation.
Maintained client files for organization and regulatory reason.
Attended meeting to plan resource strategies.
Managed and supervised all of the intake specialist position.
Hired and trained all new personnel for intake.

State of Georgia
Economic Support Specialist II
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January 2017- Present

March 2017-August 2017

Conducts interactive interviews and investigates applicants and recipients to
determine eligibility for use of social programs and agency resources such as food
stamps and Medicaid.
Verifies and documents client information which is required by county, state, and
federal regulations.
Assesses client financial needs and makes appropriate referrals to other community
resources as needed.
Perform case management under well-defined procedures of the Department of
Health and Family Services.
Refers suspected cases to the fraud investigators
Assist lobby service, pre-screens applicant to determine completeness and
application accuracy.
Maintain a caseload of 180 to 200 cases weekly.

 DeKalb County Government Water Dept. (Hire Dynamics) August 2016-January 2017

Customer Assurance Agent
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Coach, through in-person and electronic communication, call center agents to ensure
success in performance and achievement of business metrics
Partner with leadership throughout the business to ensure goal and priority alignment
Utilize data to identify areas of opportunity or success at the agent and team level
Ability to learn and utilize voice analytics software
Identify potential business opportunities/threats as they arise
Participate in cross-departmental communication to achieve set goals
Ability to quickly learn policies and procedures of multiple business roles and function
within the organization
Complete workload in efficient and consistent manner
Complete other duties as assigned

Douglas County Government (DFCS/Global SCR Temp) 2013- October 2015
CAPS Case Manager
● Responsible for evaluating MAXSTAR computer system to ensure accuracy and timely
submission
● Develop contacts with key individuals within DFCS system to address educational
concerns regarding youth in the care, custody and oversight of DFCS
● Creates and maintains a high performance environment characterized by positive
leadership and a strong team orientation
● Manages assigned work by coordinating training, planning workload, and facilitating
good client relations.
● Monitors and organizes work to ensure quality and adherence to CAPS program and
DHS agency rules, regulations, policies, and goals.
The Center for Children and Young Adults
2010-2010
Residential Service Counselor
● Develop and maintain relationships with Board members, Center Directors, committees,
volunteers, and others.
● Maintain effective means of auditing, monitoring, evaluating, and otherwise reviewing
children’s advocacy centers in accordance with best practices.
● Actively work towards achieving membership and program goals as outlined in CCYA’s
strategic plan and play an integral role in supporting CCYA member centers.
● Evaluate and revise policies and protocols as needed.
● Prepare high-quality materials, proposals, and reports required to support ongoing
program activities.
● Plan, establish, analyze and report on progress on clients, benchmarking when
appropriate.
● Work with Chief Executive Officer on other projects as assigned.

Gwinnett County Government (DFCS)
CAPS Case Manager

2008-2011

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Responsible for evaluating TANF recipients.
Responsible for evaluating MAXSTAR computer system to ensure accuracy and timely
submission
Develop contacts with key individuals within DFCS system to address educational
concerns regarding youth in the care, custody and oversight of DFCS
Creates and maintains a high performance environment characterized by positive
leadership and a strong team orientation
Manages assigned work by coordinating training, planning workload, and facilitating
good client relations.
Monitors and organizes work to ensure quality and adherence to CAPS program and
DHS agency rules, regulations, policies, and goals.
Ensures documentation, authorizations, reports, and records are completed and
submitted according to schedule. Maintains own system for managing paperwork.
Interpret and apply relevant rules and regulations in all actions
Refer clients to other agency, public, and community resources if needed

City of Atlanta, Atlanta, GA
2003-2008
Customer Service Manager, Sr.
● First Customer Service Manager Sr. for the Department of Public Works. (i.e. Solid
Waste Services, Office of Transportation and Quality of Life)
● Overseen 15 Customer Service Reps and assist with all day to day operations of call
center.
● Perform weekly statistics for Call Center. Including City Council, Mayors and
Commissioner Requests.
● Hire and train employees, monitor and evaluate performance.
● Develop and implement new standard operating procedures for call center.
● Responsible for all budget needs for Customer Service division. (i.e. payroll)
City of Atlanta, Atlanta, GA
1999-2003
Customer Service Supervisor, Transportation
● Assign and assist if necessary staff in performing customer service functions
● Coordinating staff assignments; monitoring telephone conversations.
● Assist in handling customer inquiries.
● Prepared reports, memos and other documents for customers.
● Perform evaluations on employees and set improvement plans for Reps.
● Monitor Customer Service Reps phone calls.

Education
Clark Atlanta University, Atlanta GA
Covert High School, Covert MI

 Eddie Travis Hall

To The Honorable Governor Brian Kemp
I would like to submit my name for consideration for nomination to fill the unexpired
term of Sen. Johnny Isakson.
I am a registered, active participant of the Republican Party. I reside in the 14 th District.
A district that has proven time and time again we align with the “Grass Roots”
movement. I believe this philosophy is essential to the future success of our party, our
state and our country. I worked diligently on your campaign, had a big role in delivering
this district for Lt. Governor Duncan and hold the District Wide Post #7 on the Gordon
County Board of Education. I am in the first months of my first term on this board, and
have previously served 8 years on the Calhoun City Board of Education. I am a believer
in quality education.
I have also served on various committees, zoning commission and other appointments
from various governments at the local level. I recently ran the campaign to elect Rep Matt
Barton to the Georgia House of Representatives. We were the underdog. We won with
less money and harder work against the hand picked candidate of Speaker Ralston. I
know how to dig in and fight.
On a personal level, I have a background in sales and marketing. I have worked for big
companies. I have worked for myself and presently work for my lifelong friend in his
business, coordinating sales and marketing. I have experience in import and export. My
grand father was a farmer. I have a well rounded back ground.
I offer you a unique chance to make an appointment that puts a true man of the people in
a position to help our President drain the swamp. I urge you to break the norm, nominate
Eddie Hall. Shake up the establishment!
Thank you for your consideration.

 Hal Shouse

Profile

I'm a single father who has raised his 12 year old daughter from birth, on his own while
starting,building and running multiple businesses. As a former Navy ‘Devil Doc’, it was my
great pleasure to serve my country taking care of some of the finest Marines on the planet.
I MISS serving my country, deeply. I will serve again, hopefully as the next US Senator from
Georgia. A Constitution-loving, gun-totin’ Democrat from the 1980's era, before they got
“Beto’d”.
As our Great States' US Senator, my goals will be :
1. Mitigate the ‘acts of mass violence’ perpetrated against our country's citizens WITHOUT
taking any ANY 2nd amendment rights from lawful citizens. I will present a multifaceted
plan for a multifaceted problem.
2. Bring our Law Enforcement Officers into the 21st century with increased funding,
increased training, and a pay scale that makes them more competitive, so that
departments can attract and keep the very best .
3. Hold LEOs accountable for ‘gaps’ in law enforcement. The fringe left would like nothing
more than to add new laws after each tragedy, however actual enforcement of our existing
laws would prevent 90% of the tragedies to begin with. Current Republicans, as well as
the Democrats have been silent in regards to our county's failure to enforce laws, failures
that have provably lead to DOZENS of unnecessary deaths. We need to assess the
problems and fix them. Budgeting, training, and manpower increases are needed. NO
felon who fills out a Form 4473, should be walking the streets. Yet very few are arrested for
it. Where I come from, we call that ‘Bullshit.’
4. Work across the aisle to fix our broken healthcare system for civilians AND for our
Veterans.
5. Fight the encroachment on our Constitutional rights down to the last breath in my body.
ALL of the Constitution, NOT just the parts I agree with. Most Democrats scream from the
top of the mountain that they’ll take them and too many Republicans give them away
quietly. NO MORE!!
6. Work across the aisle to root out and eliminate fraud, waste, and abuse in our military,
it’s taking up resources we could divert to our LEOs on the home front. As a Veteran, I’ve

 seen it firsthand.
7. Father's rights is an overlooked problem that effects a huge portion of the citizenry. The
best way to be treated as a 3rd class citizen in family court, it to have a penis. As a
single father I’ve seen it first hand, and it's ugly, ugly like ALL discrimination is. It needs to
be addressed on a National level.
8. DFCS has great intentions but horrible execution, it needs more oversight. DFCS
violates our citizens' rights on a daily basis, causing more harm than good in far too many
cases.
9. Immigration reform needs to be brought into the 21st century as well; modernized and
streamlined it could provide LEGAL entry into the country for millions of future productive
citizens.I have a comprehensive plan to accomplish this.
10. Discrimination of hunters and gun owners by large corporations fueled by the fringe
left, are openly denying services to these citizens, either out of fear of punishment by
the radical left or out of an un-American ideology. If a baker can’t deny service to a gay
couple, why can large businesses refuse service to hunters and outdoor businesses?
Unacceptable.

1. Fathers rights, an overlooked problem that effects a huge portion of the citizenry. The
best way to be treated as a 3rd class citizen in family court, it to have a penis. As a
single father I’ve seen it first hand, and its ugly, ugly like ANY discrimination. It needs to
be addressed on a National level.
2. DFCS has great intentions but horrible execution, they need more oversight. They
violate our citizens rights on a daily basis, causing more harm than good in far too
many cases.
3. Immigration needs to be brought into the 21st century as well, modernized and
streamlined it could provide LEGAL entry into the country for millions of future citizens.
I have a comprehensive plan to accomplish this.
4. Discrimination of hunters and gun owners by large corporations fulled by the fringe
left, are openly denying services to these citizens , either out of fear of punishment by

 the ring left or out of an un-American ideology. If a baker can’t deny service to a gay
couple, why can large businesses refuse service to hunter and outdoor businesses?
Unacceptable.

Experience
2018–PRESENT

I own and operate HogSWAT, founded in Dec of 2008, we are the longest continually
operating hog control company in America that does guided, night time thermal hog
hunts. Our main task is keeping the hogs off of their crops, (which they can destroy a 100
acre field in one night) Yes, I'm a professional pig hunter.
1995-2008

I ran the largest escort service in Phoenix, Arizona for 13 years. Yes, I owned and operated
topless and nudie bars and nude bars! I had over 50 employees/subcontractors and was
tasked with the day to day operations including marketing, hiring, and security. Some of
the finest people I’ve ever worked with
worked with me at these clubs. The worst people we dealt with were the scummy
politicians.
(Never saw you there, Governor Kemp)
1989-1993

I was proud to serve my country as a Navy Corpsman serving with the 3rd MARDIV ,
Marines. We were called Devil Docs and as a Doc, a name I gladly earned through blood,
sweat, and tears, I learned many things, including advanced emergency battlefield
techniques, basic life support, and minor surgical procedures. I instructed Marines on
basic and
advanced treatment of minor/critical wounds and triage. I shot "expert" with my Marines,
bunked with them, fought with them, and stitched them up. I went where they went and
did as they did. I was like a Marine, except with outstanding sideburns.

Education
Graduate, Apache Junction High school, class of '89
Advanced courses in both the medical area and small unit operations while in the Navy.
BUD/S class 172. I was injured and didn’t graduate but I learned much that helped shape
me into the person I am today, successful (in my own small way) and happy.

 Summery
It's time to put partisan, ‘yellow dog’ politics behind us. Governor Kemp, you have a
unique opportunity demonstrate that you are above partisan politics by appointing me as
our next US Senator for the Great State of Georgia. This will be the first step in fixing the
many problems that partisan politics has forced upon us. I'll serve with honor, integrity, and
an open mind, resolute in finding solutions to our problems, never ignoring them for
political or personal gain. I’ve served before and I’m here to serve again.

 James C. (Jim) Thornton
Statement of Interest
My objective is to represent the State of Georgia as a member of the United States Senate. Having
been a lifelong resident of Georgia, a practicing attorney with a diverse client base of individuals,
families, and small businesses, and the two-term Mayor of LaGrange, I have developed and proven
the ability, the competence, and the demeanor to represent our state effectively. My political service
and my professional record demonstrate the highest levels of ethics and integrity, and my personal
and political philosophy would reflect the prevailing views of most Georgians and would serve our
state well over the long term. I would welcome the opportunity to expound upon my experience
and philosophy at an appropriate time.
Political Activities
Mayor of LaGrange, Georgia
2014 to present
During my six-year tenure as Mayor of LaGrange, the city has experienced a period of
unprecedented growth and prosperity. By working in close partnership with county and
state leadership and with the business and philanthropic communities, our city has thrived.
We have enjoyed a time of economic prosperity, and we have been able to use our resources
to address public safety issues and to improve quality of life for our residents. The work we
have done in LaGrange has garnered statewide and even national attention. My service as
mayor and our collective success has proven my leadership skills and abilities, and my
commitment to fiscally responsible but effective governance has produced good results.
City Council of LaGrange, Georgia
2010 to 2014
Georgia Municipal Association (currently serving as 2nd Vice President), including service
on Legislative Policy Council (2014-present; Chair of Municipal Government Policy,
2016-2018) and on Federal Policy Council (2016-present; currently serving as Chair)
Criminal Justice Coordinating Council (2017-present) (Governor’s appointee)
Middle Chattahoochee Regional Water Planning Council (2015-present) (Governor’s
appointee)
Three Rivers Regional Commission (2014-present) (Chair, 2018-present)
Georgia Republican Party (Troup County Party member; Delegate to 3rd District
Convention; Delegate to State Convention; Chair of Troup County Convention, 2013, 2015,
2016, 2017, and 2019; Chair of 3rd District Convention, 2016 and 2017; Contributing
Member, Republican National Lawyers Association)
Employment History
Thornton & Graham, P.C., LaGrange, Georgia
2002 to present
Partner. General Civil Practice. Areas of specialty including commercial, real estate,
corporate, church, probate, and trust law. Clients include individuals, families, small
businesses, colleges, churches, and other institutions. In my law practice, I prioritize
problem-solving for my clients, and I work to do so in the most cost-effective manner
possible. My role, both as an advisor and advocate for my clients, is to add value to their
family or business transaction and to help them attain their goals. By focusing on the needs
of the client and by building a reputation for honesty, integrity, and fairness, I have been
very successful in my business while simultaneously helping my clients succeed.

 James C. Thornton, Attorney at Law, LaGrange, Georgia
Solo-practitioner. General Civil Practice.
Kirby & Roberts, P.C., LaGrange, Georgia
Associate Attorney. General Civil Practice.
City of LaGrange, Georgia
Prosecuting attorney for the Municipal Court.
Law Offices of Ellis C. Smith, LaGrange, Georgia
Associate Attorney. General Civil and Criminal Practice.
Educational Background
Emory University School of Law, Atlanta, Georgia
J.D. with distinction (1997); Academic Rank: 7 out of 261 (top 3% of class)
Order of the Coif; Managing Editor, Emory Law Journal (1996-97).
LaGrange College, LaGrange, Georgia
B.A. summa cum laude (1994); Dual Major: Mathematics & Psychology

2001 to 2002
1999 to 2001
1999 to 2001
1997 to 1999

1994 to 1997

1991 to 1994

Professional Memberships
State Bar of Georgia (Member, Board of Governors, 2007-2011; Member, Finance
Committee and Advisory Committee on Legislation, 2009-2012); Alabama State Bar
Community Involvement
LaGrange-Troup County Chamber of Commerce (Member, Board of Directors, 20032012; Chairman, 2010-2011)
United Way of West Georgia, Inc. (Member, Board of Directors, 2002-2008; Campaign
Chairman, 2007-2008)
Leadership Georgia (Class of 2008)
Rotary Club of LaGrange (Member, 1998-present; Treasurer, 2004-2005)
North Georgia Conference, United Methodist Church (Lay Delegate, 1999-2011;
Member, Board of Trustees, 2012-2017; Chancellor, 2017-present)
Political Candidate Experience
2013 and 2017 Candidate for Mayor of LaGrange
Website: www.jimthornton.org; Facebook: www.facebook.com/mayorjimthornton
Campaign videos available on Facebook and YouTube channel: mayorjimthornton
Personal
Lifelong resident of Georgia. Married to Corinne Thornton. Avid reader of history and
biography. Active member at First United Methodist Church of LaGrange.
Contact Information

 Raman Ramesh
Summary
US government, federal, state, county and city elected politicians, by far, have become cesspools of self-dealing, hypocrites who feign to work
for the upliftment of the very people who elected them and put them in this powerful position. The hubris, elitism, fake news and corruption
demonstrated by members of both parties who take up positions of power and treat it as a career to enrich themselves is what stirs up common
people like me, who have no political experience but a lot of real life experience, having come up through hard work and diligence and who
genuinely want to serve and lead to bring back dignity, respect, trust and integrity to the position and to serve this great country.

Education
Georgia State University

1991

MS Computer Science

EXPERIENCE
March 2019 – Present

CDC NIOSH, Atlanta, GA
Sr. Engineering Manager (Contract Position)

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Leading a team of application engineers to build a state-of-the-art analytics data warehouse

Oct 2016 – Oct 2018

The Coca-Cola Company, Atlanta, GA
Sr. Program Manager (Contract Position), Application Migration to the Cloud

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Lead migration of applications to the cloud

Aug 2015 – Aug 2016

Deloitte, Atlanta, GA
Sr. Program Manager (Contract Position)

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Lead Infrastructure and Application migration to private cloud

Jan 2015 – Aug 2015

Sterling Backcheck, Marietta, GA
Sr. Program Manager (Contract Position)

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Lead a team on a large data center refresh effort

IHG, Alpharetta, GA

Apr 2012–Dec 2014

Sr. Program Manager (Contract Position)
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Lead several teams on application onboarding to the IHG owned data centers.

Corus 360, Norcross, GA

Oct 2010– Mar 2012

Director, Enterprise and Mobile Development

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Lead large enterprise and mobile development efforts

Entrepreneurship and Leadership
CEO and owner of several companies and serial entrepreneur
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Lead consulting and product development companies
Owner of several commercial properties in the Alpharetta and Windward areas of North Fulton

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President, Georgia Tamil Sangam, 1996.
Hosted senior government officials from India during the Atlanta Olympics.

Public Service

1995 - Present

 Dear Governor Kemp:
Timothy E Nikles, “CPA Inactive”

When I first heard about your request for someone to replace the retiring Senator I prayed long a hard
about whether I should respound.
I am a Concerned Georgia citizen.
First and foremost I pledge to defend the Constitution of the United States of America against all
enemies both foreign and domestic.
Sadly we have too many domestic enemies.
I attended the rally for you in Savannah.
One of my dear friends, Michael Owens, President Tourism Leadership Council (TLC) spoke on your
behalf at the rally
My wife and I volunteer for many TLC events
We also volunteer for Ronald McDonald’s House
We are also heavily involved with our church Community Bible Church of Savannah (CBC). I served on
there Financial Advisory Committee.
I am not a politician nor a lawyer and I have never ran for office except for two times for an officer of
my university of Akron accounting fraternity and also a board position of our HOA which I am currently
the Board’s Vice President.
I am like President Trump not a politician or a lawyer but a business man with over 40 years experience.
But unlike President Trump I am far from being rich.
I am semi-retired meaning I work when I want to not when I have to.
I assist two small organizations in making prudent business decisions
One a for profit Custom Sign Shop and the other a small non-profit organization
I also offer business advice, free of charge, to anyone I meet that could use it.
I would very much appreciate this opportunity to attempt to reshape the direction of our great country.

 I will do everything in my power to reverse the current path of the Progressive movement
As President Trump has stated, “Socialism will never succeed in America”
Also I must state that the USA is not a Democracy and never has been one
I will not be bought by any Lobbyist.
I long for a return to Senators being appointed by the state and not a popular vote
Along with President Trump I will fight hard to “Drain the Swamp” and reduce the size of the
overreaching Federal Government.
Lastly I am one of those Georgians the Stacy Abrams and those like her hate the most.
I am a believer who is very concerned about the open attack on the Constitution and Christians.
I am a proud “Deporable”
As JFK said “it’s not what your country can do for you, it is what you can do for your country”
I am at a time in my life where I want to give back to my country.
Sadly most people who go to congress are only interested in getting reelected.
They spend most of their time caving to the Progressive Media and obtaining campaign finance
donations.
I will do neither
My focus will be on doing what is best for Georgia
I will not ever cross the isle and work with any Democrat
They have proven that they never support any conservative ideas
Please contact me so we can discuss both your and my ideas

Passionately
Timothy E Nikles, “CPA Inactive”

 Tyler Crawford
“The government is not simply the personification of the general will. The government
institutions have their own institutional interest” – Thomas Sowell
It is viewed through this lens that any government employee, or applicant, should hold
their own accountability to the people as the maximum precedent. It should be the goal, not
only to minimize the influence of these institutional interests, but to constrain the sphere
altogether of the federal government and allow for the free pursuit of its people. A Senator
should hold the interests of the state they represent and the citizens within that framework.

Owner/Founder – Pro Series Fabrication
June 2015 – Present / Statham, GA

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Programming, Setup, Operation of CNC machinery (Mills, Lathes, Routers, Plasma Cutters)
Training/Management of employees
3d modeling, 3d printing, Laser engraving
Material acquisition, shipping, sales, marketing, everything

Engineer – Engineering & Cycle
March 2013 – June 2015 / Comer, GA

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3d modeling, 3d printing, and machining of prototype parts
Product Design, Durability testing, Sound metering

Machinist – Remington Outdoor Company
April 2010 – March 2013 / Lawrenceville, GA

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Programming, Setup, Operation of CNC mills and lathes
Durability testing and Sound metering of various product lines

 Education
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Kennesaw State University

(August 2003 – May 2008)

Bachelor of Business Administration

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Lanier Technical College

(August 2008 – May 2010)

Motorsport Vehicle Technology Engine, Chassis, Fabrication Certificates
Machine Tool Technology CNC specialist Certificate

Summary
Ingrained into my head as a child was a BASF commercial that had a tagline of “We don’t make a lot of the
products you buy, we make a lot of the products you buy better”. In my profession, everything revolves around
making the product better. How do we make it lighter? How do we make it stronger? How do we make it function
better? It’s the journey from raw idea, to machined or printed prototype, to testing, to evaluation and finally to
continuous improvement that translates well to government. Is our government applying the scientific method to
its legislation? Are we actually helping the people we proclaim so loudly to matter to us? Does it use verified and
quantifiable data to examine its policies and to influence future decisions?
I realize there are hundreds of qualified candidates applying for Isakson’s seat, I cannot speak to them but
I can say this: I have spent the last 10 years working with a goal of continuous improvement in everything I make
and a government position would not be any different.
“Good is the enemy of great. And that is one of the key reasons why we have so little that becomes great. We don't have great schools,
principally because we have good schools. We don't have great government, principally because we have good government. Few people attain
great lives, in large part because it is just so easy to settle for a good life.” – Jim Collins