Performance Criteria Descrþtion

Customer Service: Demonstrates that customer service is a ptimary objective and
maintains positive public relations with all Cify customers, constifuents and
goverffnent and business partners. Leads the organizattonin demonstrating the
City's orgarttzattonal value of "Customer Service is Our Business". Achieves
appropriatebalance in meeting objectives of the public, the organizatron, and
employee interests. Directs and leads the organizatton in Best Practice
customer service.

CiW Commission Supporf: Demonstrates commitment to policies, directron, and
target issues ofthe City Commission. Exhibits loyalty and support to the
commission. Anticipates the mood and climate of the community on
oryaruzational issues and programs and keeps the commission informed on
these matters. Insures that staff serves and supports the commission in a
thorough and objective manner, providing comprehensive, concise and
understandable data, information, recommendations, and reports.

Leadership: Formulates and artiqflates a vision for the organization that supports
the Cify's mission statement. }llaintatns exemplary standards ofpersonal
integrity, truthfulness, and fairness in carrying out public duties and demands
like behavior from all employees. Applies cornmon sense and sound judgment
in all decisions and actions. Promotes policies, procedures, and programs in
support of the orgaruzation's goals and objectives and in the best interests of
citizens andthe cornmunity. Exercises discretion and diplomacy. Promotes
group unify artdtearn approach to work. Creates an environment conducive to
maximum employee productivity. Exemplífies the organizational value of
"Dem ons tr ate Leadership and Personal Responsibilify".

General Management: Conducts business in an honest, forthright and
professional manner. Is responsive, prompt, and efficient. Considers
appeararrce and perception of actions and conducts business accordingly. Sets
and accomplishes community-focused goals and objectives. Insures internal
control systems are in place and adhered to. Takes action in accordance with
governing laws, rules, and poiicies, Demonstrates flexibility, creativity, and
resourcefulness in carrying out responsibilities. Monitors performance and
takes corrective action as appropriate. Listens to and respects input from the

 public. Insures the organizatíon and employees operate tn support of the
organizattonai value of "Practice Teamwork".
Employee Management: Communicates City Commission policy and
expectations and insures staff operates in support of orgartizational objectives
andtn compliance with goveming laws, ruIes, policies andprocedures.
Practices particþatory management. Holds management level staff accountable
for efficient and effectivemanagement of employees and for outstanding
service delivery. Quickly, fairly, and appropriately deals with
management/employee issubs. Actively supports or garuzatton' s fair
employmentpractrce pian. Initiates and insures implementation of policies in
support of employees and their families. Supports and encourages employee
development. Considers and demonstrates commitment to the organizattonal
value of "Promote and Support Employee Excellence".

Financial Management: Develops and submits accurate budget requests with
adequate justification. Manages budget within approved pararneters and holds
managers accotsntable for operattng within laws, rules, and policies goveming
frnancial, budget and procurement matters. Exhibits commitment to and efforts
towards meeting MBE goals and holds managers accovrúable for compliance
with MBE objectives. Efficiently plans, manages, and deveiops financing
strategies to support efficient and economical operation of government and
enterprise operations.