City of Chattanooga 2019 Community Survey Results October 2019 Stan Sewell. CPA. CGFM. CFE City Auditor Office of Internal Audit Chattanooga, TN 1001 Lindsay Street • Chattanooga, Tennessee 37402 (423) 643-6200 • FAX: (423) 643-6204 • E-MAIL: ssewell@chattanooga.gov City of Chattanooga 8th Annual Community Survey Results Transmittal Letter Page 2 Digitally signed by Stan Sewell DN: cn=Stan Sewell, o=City of Chattanooga, ou=Office of Internal Audit, email=ssewell@chattanooga.gov, c=US Date: 2019.10.25 16:33:31 -04'00' 1001 Lindsay Street • Chattanooga, Tennessee 37402 (423) 643-6200 • FAX: (423) 643-6204 • E-MAIL: ssewell@chattanooga.gov Introduction 1 Public Safety 4 Public Works and Transportation 6. Parks and Recreation 8 Survey Methodology 13 Survey Data 17 City Council District Map 33 2019 Community Survey Form 34 Addendum District Summaries 37 Raw Data (in Microsoft Excel): Detailed Results (in Microsoft Excel): Year over Year Comparisons at District Level (in Microsoft Excel): Introduction Residents rating Chattanooga as a "very good" or "good" place to: 100% 2015 2016 50% 2017 2018 2019 0% … retire … raise children     1 … work … live  Rating of smoothness of streets 70% 60% 50% 40% 30% 20% 10% 0% 42% 33% 2013 48% 51% 54% 59% 65% 56% 23% 30% 27% 2014 2015 Very Good/Good 1 16% 25% 2016 22% 2017 2018 2019 Very Bad/Bad It should be noted that emergency medical services and 9-1-1 are provided to City residents by Hamilton County. In addition, the following services are provided by third parties/agencies on behalf of the City of Chattanooga: bus services (CARTA), Chattanooga Public Library and animal control (McKamey Animal Care and Adoption Center). 2 Public Safety Overall resident ratings of Public Safety services (percent very good or good) 2019 2018 2017 2016 2015 Police 65% 66% 66% 67% 66% Fire and EMS 85% 92% 85% 85% 92% 9-1-1 87% 89% 82% 83% 84% 4 Rating of safety during the day as safe or very safe Rating of safety at night as safe or very safe 5 Public Works and Transportation Resident ratings stating an opinion of Public Works services (percent with an opinion very satisfied or somewhat satisfied) 2019 2018 2017 Garbage pick-up 91% 92% 92% Yard waste pick-up 76% 79% 78% Curbside recycling 79% 79% 81% Water quality of lakes and streams 53% 60% 60% Storm drainage 47% 52% 54% Sewer 53% 57% 58% 2016 92% 77% 80% 61% 57% 59% 2015 90% 75% 77% 60% 52% 57% Resident ratings of traffic flow (percent very good or good) 2019 2018 2017 2016 2015 During peak hours 25% 26% 29% 28% 34% During off-peak hours 64% 63% 66% 66% 69% (percent very bad or bad) 2019 2018 2017 2016 2015 During peak hours 52% 52% 46% 42% 39% During off-peak hours 15% 15% 13% 11% 11% 6 Resident ratings of street conditions (percent very good or good) 2019 2018 2017 2016 2015 Smoothness of City streets 16% 23% 22% 25% 27% Cleanliness of City streets 36% 43% 45% 46% 51% Street lighting 57% 58% 59% 60% 62% 7 Parks and Recreation Use of Parks and Recreation services/facilities (within past 12 months) 2019 2018 2017 2016 2015 Participated in Parks and Recreation activity 15% 20% 18% 15% 16% Visited any City park 77% 76% 77% 77% 75% Visited your neighborhood park 69% 69% 70% 68% 68% 8 Resident ratings of neighborhood park qualities (percent very good or good of those visiting) 100% 2015 50% I 2016 201? 0% 2018 Well?maintained Well?maintained Well?maintained playgrounds landscaping facilities I 2019 Although rated lower than 2018, many of those participating in a recreation activity expressed positive opinions for 2019. Of those who participated and expressed an opinion, 54 percent are satisfied or very satisfied with affordability, 46 percent are satisfied or very satisfied with the quality of instruction and 49 percent are satisfied or very satisfied with program variety. Fifteen percent of residents report that someone in their household participated in a recreation program within the past 12 months. This is a 5 percentage point decrease from 2018 and ties 2016 for the lowest rate of utilization since we began our survey. Because of the low utilization, many indicate they have no knowledge about the affordability, variety or quality of the City's recreation programs. The highest rate of participation is in District 8 at 24 percent. The lowest rate of participation is in District 6 at 10 percent. 2019 COMMUNITY SURVEY Participation in Parks and Rec Activity (within the last 12 months) Economic and Community Development Resident ratings of livability (percent very good or good) 2019 2018 2017 2016 2015 City as a place to live 89% 91% 88% 85% 89% Neighborhood as a place to live 83% 85% 82% 80% 82% City as a place to work 72% 74% 71% 70% 70% City as a place to raise Children 66% 69% 68% 64% 69% City as a place to retire 72% 74% 71% 70% 71% Neighborhood Livability Factors 2019 (percent very good or good) Council Close to Close to Access to Sidewalk On-street District parks transit shopping availability parking 1 59% 13% 66% 37% 26% 2 72% 46% 84% 30% 40% 3 73% 12% 85% 24% 35% 4 72% 20% 88% 38% 28% 5 53% 41% 60% 16% 26% 6 56% 41% 85% 27% 34% 7 75% 72% 61% 68% 46% 8 53% 69% 40% 67% 42% 9 38% 52% 35% 31% 28% 10 In 2019, 60 percent of resident's rate housing affordability in their neighborhood positively. This is a 4 percentage point decrease from 2018 and the worst rating since we began our survey in 2012. The most positive rating on affordability is in District 6 with 76 percent indicating affordability is good or very good. The lowest rating on housing affordability is in District 8 with 38 percent reporting positively. Sixty-five percent of residents feel positively about the physical condition of housing in their neighborhoods, consistent with prior years. Ratings of housing condition vary widely by council district, with the highest positive ratings in Districts 3 and the lowest positive ratings in District 8. 2019 COMMUNITY SURVEY Physical Condition of Housing (Good or Very Good) In 2019. 34 percent of residents reported new commercial developments in their neighborhoods. Seventy percent feel positively about the attractiveness of the development. Fifty-three percent of residents indicate the additions are an improvement to their neighborhood as a place to live. Thirty-nine percent of residents reported new residential developments in their neighborhood. Sixty-six percent rate the attractiveness of the development favorably and 50 percent feel the development is an improvement to their neighborhood. Sixty-six percent of residents were not involved in a community project nor attended a public meeting in the last 12 months. This represents a 4 percentage point decrease in citizen involvement when compared to 2018 and is the lowest rating of participation since the inception of our survey in 2012. Forty-one percent rate the City's efforts at welcoming citizen involvement as positive, which is the lowest rating we have seen other than 2012 11 Eighty-two percent of residents who reported owning a business consider Chattanooga a good or very good place to do business, an increase of 3 points from 2018. 2019 had the highest percentage of Chattanoogans reporting individual incomes in excess of $150,000 since we started conducting our surveys in 2012. At the same time, the number making less than $35,000 has decreased from 49% in 2012 to 39% in 2019. There is a slow but consistent trend of growth in the number of residents reporting incomes in the middle range we measure ($35,000 to $150,000). The overall review of this data indicates a steady shift from lower to higher incomes for Chattanoogans. The number of respondents with a college degree in 2019 is the highest ever reported in our surveys at 55%. This is the result of a positive trend since 2013 when 47% reported having a college degree. Use of the City's website is trending upward. Seventy percent of respondents visited the Chattanoogagov website during 2019, increasing from 50 percent in 2012. Positive perceptions of the website's quality were expressed by 66 percent of respondents who have Visited the site. Consistent with prior years, 52 percent of residents visited a Public Library branch. Eighty-three percent of those who have visited rate the library positively. Use of McKamey Animal Services is slowly trending up with 33 percent of residents having visited McKamey Animal Center in 2019 vs 25% in 2012. Of those residents who visited McKamey. 56 percent rate the quality of service as very good or good. Utilization of CARTA bus services has historically been low relative to the population. Eighty-three percent of residents report they did not ride a CARTA bus during 2019. This is consistent with 2018 which represented a lower utilization rate than prior years. Of those respondents that have ridden CARTA buses about half provided positive ratings. 12 The Office of Internal Audit (OIA) conducted its Community Survey for the eighth year in 2019. The Office received responses May through August. Questions on the survey request residents' views of satisfaction with services the City of Chattanooga provides. These results inform the public and help city leaders to better manage city services and resources. The survey was mailed to 10,000 randomly?selected addresses in the city limits. It included a letter from the City Auditor explaining the purpose of the survey and how to complete it. Again in 2019. our cover letter included a note in Spanish and we made a Spanish version of the survey available. However, there were no requests for the Spanish version. For 2019, we mailed an additional 2,500 postcards to randomly selected homes providing the opportunity to complete the survey online. Survey responses are anonymous. Response Rate In May 2019, we mailed 10,000 introductory postcards, an equal number to households representing each of the City's nine council districts. The following week we mailed the surveys. A week after the surveys were sent, we mailed a reminder postcard. There were 449 introductory postcards returned to us as undeliverable (due to vacant addresses, etc.). leaving a total of 9.551 useable addresses for our response rate calculation. Of the 9.551 viable surveys mailed, we received 1,916 completed surveys, resulting in a citywide response rate of 20 percent. 2019 COMMUNITY SURVEY Response Rate by District For 2019, we worked with the Mayor's Office of Performance Management to test revised language in the postcards and survey cover letter to see if an increased response rate could be obtained. We utilized four test groups of 2,500 each. All contained the same survey document and the substance of the cover letter remaining unchanged. Some key words were inserted or replaced to see if a greater move to action could be obtained. Two of the test groups were offered the option of completing the survey online. 13 o o o 2 o o o o o 2 This question is only answered by those responding yes to the preceding question. Therefore, a few responses result in a significant change to the calculated percentage due to relatively low volume of answers. 14 Survey Reliability The citywide survey margin of error. at the conventional 95 percent confidence level. is i213 percent based on the 2051 completed surveys. Within each of the nine City Council Districts, the margin of error ranges from $5.62 to 17.35 percent. The confidence level is a measure of the certainty that the responses would be the same (within the margin of error) if another random sample was taken. Representativeness of Respondents We compared demographic information supplied by respondents to 2010 Census data (and available 2018 census estimates) in order to assess how closely our sample matched official census demographics. On a citywide level, our survey respondents are older and more educated than the population as a whole. We found that females are over-represented and minorities are under-represented among our respondents. These differences are very similar to previous years. However. in 2019 we noted an increase in responses from districts decrease in responses from districts 1 and 4. Survey Analysis In conducting this survey. we reviewed data by the city service areas of public safety, public works. parks. recreation. and community development. Trend analysis is focused on the opinions expressed in the past five years. We tested for statistically significant changes in citizen perception of all question areas. We reviewed positive (very good and good responses combined), neutral. and negative (bad and very bad responses combined). but largely focused our analysis on positive ratings, except where analysis of negative ratings was clearly warranted. We tested whether changes were statistically significant using an analysis of variance (ANOVA) spreadsheet. ANOVA compares differences of means among more than two groups. Specifically, ANOVA compares the amount of variation between the groups and determines whether the difference is more than expected by pure chance. We found some citywide results were meaningfully different over the five year period, as well as specific results for year to year comparison from 2019, 2018. 2017, 2016 and 2015. In the table of survey results, the number of total respondents to each question appears below the percentages. Due to rounding. percentages may not add to 100, and city council district totals may not add to the city total. Figures reported in the text of our report may differ from the table due to rounding and the exclusion of "Don't Know" responses for certain questions. Survey Comments To help keep respondent identities anonymous and maintain long-term consistency, 01A designed the survey without a specific section for written comments. Regardless. respondents wrote 288 comments on the survey form (or attached a note). Comments are related to all areas covered by the survey. These detailed comments are being provided to City Council members and City Administration for review. 15 We encourage residents with comments, concerns, or complaints to contact City of Chattanooga departments through 3-1-1. Also, city department contact information can be found on the City of Chattanooga website: Alternatively, citizens are welcome to attend and provide comments during City Council meetings on Tuesday evenings. Audit Standards The Office of Internal Audit conducted the 2019 Community Survey as a special project. It was not a performance audit conducted in accordance with generally accepted government auditing standards. Supplemental Information Detailed information follows, including percentages for all responses by City Council District (pages 17 through 32). a City Council District map (page 33). a copy of the survey form (pages 34 through 36), and a brief summary of our analysis at the individual Council District level (pages 37 through 39). 16 Number of total respondents by question are below percentages. Annual Totals 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total 1 Overall, how do you rate the quality of life in: Chattanooga as a place to live a. Very G??d 45% 53% 44% 48% 30% 44% 47% 36% 36% 43% 46% 41% 39% 44% 500d 46% 40% 47% 45% 56% 45% 40% 44% 53% 46% 45% 47% 46% 45% Neu?craDon211 169 174 188 2,012 1,952 2,071 2,136 2,105 Your neighborhood as a place . to live 600d 46% 51% 50% 48% 21% 35% 36% 30% 23% 39% 41% 39% 38% 37% G??d 42% 42% 40% 45% 57% 48% 38% 37% 45% 44% 43% 43% 42% 45% NewVery Bad 00237 283 284 244 206 209 167 170 185 1,986 1,930 2,053 2,095 2,080 Chattanooga as a place to . work Very 600d 26% 28% 27% 30% 18% 28% 31% 21% 21% 26% 28% 24% 24% 25% G??d 45% 44% 48% 44% 51% 45% 43% 48% 52% 47% 46% 47% 46% 45% NewVery Bad 237 281 280 242 205 208 169 170 184 1,977 1,912 2,037 2,074 2,052 Chattanooga as a place to raise children WW (3000' 27% 34% 29% 29% 18% 25% 25% 19% 18% 26% 28% 25% 24% 27% 600d 39% 39% 42% 41% 52% 36% 36% 42% 40% 41% 41% 43% 40% 42% New237 282 283 242 204 208 169 170 183 1,979 1,920 2,042 2,085 2,050 17 2019 Community Survey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total e. Chattanooga as a place to retire Very G??d 32% 34% 35% 39% 23% 31% 29% 26% 26% 31% 34% 30% 29% 31% G??d 41% 39% 41% 37% 46% 45% 34% 38% 45% 41% 40% 41% 41% 40% Neutral 15Know 236 282 284 239 206 209 170 168 183 1,978 1,917 2,043 2,097 2,070 How safe would you feel 2. walking alone during the day: a. In your neighborhood? Very Safe 57% 57% 53% 57% 20% 42% 40% 33% 30% 45% 47% 42% 41% 44% Safe 34% 32% 38% 33% 58% 42% 37% 36% 39% 39% 37% 39% 39% 38% Neural Unsafe Very "safe 90237 290 291 245 216 212 172 177 188 2,029 1,973 2,053 2,149 2,126 b. In the park Closest to you? Very Safe 32% 39% 26% 35% 10% 21% 30% 25% 15% 27% 30% 26% 24% 27% Safe 41% 40% 44% 44% 41% 42% 39% 32% 33% 40% 39% 41% 39% 41% Neutral 15% 13% 16% 11% 31% 21% 13% 19% 26% 18% 15% 17% 18% 16% Unsafe Very "safe Don't Know 1,984 1,943 2,042 2,097 2,085 0. Downtown Very Safe 16% 23% 14% 14% 19% 14% 30% 26% 18% 19% 19% 17% 16% 19% Safe 45% 41% 40% 41% 46% 37% 40% 39% 48% 42% 41% 42% 42% 42% Neutral 20% 19% 24% 23% 23% 32% 20% 21% 19% 22% 19% 21% 20% 20% Unsafe 1410% 12% 12% 14% 12% Very nsafe Don't Know 234 281 287 242 207 207 166 170 187 1,982 1,941 2,033 2,102 2,087 How safe would you feel walking alone at night: a. In your neighborhood? Safe 2821% 22% 20% 20% 20% Safe 40% 39% 37% 34% 27% 38% 25% 23% 22% 33% 34% 33% 32% 34% Neutral 15% 12% 15% 13% 25% 19% 15% 19% 17% 16% 17% 16% 16% 15% Unsafe 13% 15% 12% 14% 24% 19% 29% 25% 36% 20% 18% 19% 19% 19% "safe Know 237 290 289 246 213 208 170 175 188 2,017 1,964 2,076 2,147 2,119 18 2019 Community Survey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total b. In the park closest to you? Very Safe Safe 27% 29% 20% 24% 14% 13% 16% 16% 10% 20% 22% 21% 20% 22% Neutral 2723% 20% 27% 26% 25% 24% 24% "safe 24% 21% 30% 25% 27% 29% 33% 29% 43% 28% 27% 29% 29% 29% Very "safe 8% 8% 8% 6% 17% 8% 17% 19% 16% 11% 10% 11% 14% 12% 00'? Know 234 284 286 244 203 208 169 172 184 1,985 1,942 2,041 2,100 2,079 c. Downtown VerV Safe Safe 27% 25% 19% 17% 30% 16% 27% 29% 27% 24% 22% 23% 19% 22% NeUt?a' 22% 25% 24% 27% 27% 32% 25% 28% 25% 26% 25% 24% 25% 24% "safe 30% 27% 30% 32% 22% 28% 24% 20% 29% 27% 26% 28% 28% 29% "safe 16237 2&1 286 245 208 210 169 169 185 1,994 1,934 2,038 2,112 2,085 Did anyone break into, or burglarize, your home during 96% 96% 95% 95% 97% 93% 92% 90% 91% 94% 93% 93% 93% 93% 238 287 291 245 214 212 171 176 189 2,024 1,978 2,076 2,146 2,127 4b Ifyes, was it reported to the . police110 124 122 Did anyone break into, or attempt to break into, any 5. vehicles belonging to your household during the last 12 months89% 86% 86% 87% 85% 84% 81% 80% 83% 85% 85% 87% 88% 90% 236 288 290 246 210 209 165 173 187 2,005 1,954 2,062 2,113 2,090 Ifyes, was it reported to the police291 251 242 214 189 Did you call 9-1-1 for an 6. emergency during the last 12 months81% 87% 84% 86% 84% 84% 77% 79% 76% 83% 82% 82% 83% 83% 234 281 283 241 204 205 166 169 182 1,966 1,913 2,012 2,086 2,050 19 201C) Cmnmunity Sun'ey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total If yes, how do you rate the services you received on the a the phone from the 9-1-1 callta ker? Very 600d 6933% 49% 51% 51% 44% 45% 50% G??d 24% 27% 30% 35% 45% 33% 46% 55% 33% 36% 38% 38% 38% 34% NeUt?Very Bad you rate police services on the following: 3. Overall quality of services? Very G??16% 18% 20% 23% 20% 22% 20% 5000' 47% 44% 48% 48% 46% 47% 40% 41% 41% 45% 43% 46% 45% 46% Neural 16Very Bad 13% 13% 13% 14% 12% 13% 229 283 284 243 209 209 168 174 182 1,982 1,934 2,056 2,116 2,082 b. Conduct of police officers? Very G??d 22% 20% 25% 25% 13% 21% 22% 17% 18% 20% 25% 23% 23% 21% 500d 40% 36% 38% 35% 36% 40% 35% 33% 32% 36% 37% 38% 39% 39% Neural 23VerV Bad 00"" 11% 18% 15% 20% 10% 13% 15% 11% 13% 14% 14% 15% 13% 14% 229 281 280 241 210 205 167 171 184 1,969 1,920 2,051 2,101 2,075 Speed of emergency police response? Very G??d 15% 14% 19% 15% 13% 14% 19% 15% 15% 15% 18% 14% 15% 14% G??d 34% 30% 30% 34% 40% 33% 33% 37% 34% 34% 30% 31% 34% 31% Neutral 20Very Bad 26% 37% 29% 31% 17% 23% 25% 13% 16% 25% 26% 28% 26% 28% 227 281 278 238 208 204 165 171 186 1,959 1,911 2,026 2,091 2,064 Did you use fire or emergency 3. medical services during the last 12 months88% 91% 87% 91% 92% 90% 87% 86% 86% 89% 88% 88% 89% 88% 235 282 289 242 211 210 170 175 185 2,000 1,941 2,058 2,111 2,095 If yes, how do you rate the services you received on the following: a. Overall quality of services? Very 6000' 52% 77% 56% 45% 63% 50% 45% 54% 38% 54% 61% 57% 57% 63% G??d 30% 8% 32% 35% 25% 32% 50% 27% 48% 31% 31% 28% 27% 29% Neutral 2019 Community Survey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total Speed ofemergency response? Very G??d 54% 79% 55% 47% 56% 45% 43% 62% 43% 54% 60% 59% 54% 60% 500d 27% 4% 33% 37% 31% 41% 48% 19% 38% 30% 28% 26% 29% 31% Neutral Very Bad 90you rate satisfaction with the following: a. Garbage Pick-up? Very SatiS?ed 62% 70% 72% 69% 68% 60% 56% 57% 59% 65% 67% 67% 64% 64% someWhat SatiS?ed 19% 22% 19% 21% 22% 26% 28% 27% 30% 23% 23% 22% 24% 23% Neural 5?meWha" Dissati?lied Very DissatiS?237 290 289 246 215 212 170 176 191 2,027 1,963 2,076 2,144 2,119 b. Ya rd-waste Pick-up? Very Setie?ed 44% 39% 44% 42% 41% 49% 26% 35% 40% 40% 45% 43% 42% 42% Somewhat Satisfied 14% 30% 25% 30% 35% 21% 27% 31% 28% 27% 25% 25% 24% 24% Neutral 13% 9% 12% 6% 8% 12% 12% 13% 14% 11% 10% 10% 10% 12% Somewhat Diseatie?Very Dissatisfied Know 19210 166 168 187 1,998 1,946 2 ,043 2 ,099 2 ,096 c. Cu rbside Recycling? Very Satisfied 46% 49% 53% 54% 50% 49% 34% 35% 39% 47% 49% 51% 49% 47% Somewhat Satisfied 1623% 30% 20% 18% 16% 16% 15% Neutral 13% 8% 10% 13% 15% 10% 17% 16% 10% 12% 11% 11% 12% 13% Somewhat Dissetie?Very DiesetiS?Don't Know 1917% 13% 15% 15% 18% 19% 20% 233 289 284 246 211 207 165 168 183 1,987 1,932 2,037 2,089 2,084 21 2019 Community Survey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total Water Quality of Lakes a nd Streams? SatiS?ed 15% 16% 20% 19% 15% 20% 17% 19% 21% 18% 19% 19% 20% 20% 5?meWhat Sati??e?l 31% 25% 29% 27% 33% 29% 22% 25% 26% 28% 31% 30% 31% 29% Neutral 2322% 24% 24% 20% 21% 22% 21% 5?meWhat Dissati?ied 14Very DissatiS?13% 14% 13% 20% 14% 14% 14% 15% 15% 15% 17% 17% 16% 17% 233 285 287 246 209 208 166 170 182 1,987 1,943 2,031 2,090 2,076 e. Storm Drainage? Very SatiS?Ed 16% 16% 20% 15% 12% 17% 13% 19% 16% 16% 19% 19% 21% 18% 5?meWha" SatiS?ed 28% 23% 27% 35% 32% 29% 20% 26% 21% 27% 28% 29% 29% 28% New? 18% 21% 20% 18% 25% 23% 25% 21% 25% 22% 21% 20% 21% 20% SOmeWhat DissatiS?ed 21% 19% 16% 15% 16% 10% 20% 13% 19% 16% 14% 14% 12% 15% Very DissatiS?0011% 11% 11% 11% 234 287 285 246 210 209 166 173 190 2,001 1,948 2,055 2,114 2,084 f. Sewers? Very SatiSfied 19% 21% 25% 25% 20% 22% 16% 19% 20% 21% 25% 25% 25% 23% 5?meWhat SatiSfied 26% 22% 27% 30% 28% 31% 20% 26% 23% 26% 26% 26% 28% 27% NeUt?a' 19% 24% 19% 20% 28% 19% 34% 26% 26% 23% 21% 20% 21% 21% SOmeWhat DissatiS?Very DissatiSfied 1010% 12% 12% 11% 13% 234 287 284 245 212 211 167 172 189 2,002 1,949 2,058 2,122 2,090 10 In the last 12 months, how manytimes did you: a. Visit any city park? Daily Weekly 17Few Times 44% 36% 46% 45% 46% 50% 35% 42% 43% 43% 42% 43% 43% 42% Never 18% 17% 20% 22% 29% 22% 14% 19% 29% 21% 22% 21% 22% 23% 00236 289 287 247 214 212 173 175 191 2,025 1,972 2,070 2,136 2,121 Visit a City park near your homeWeekly 17Few Times 37% 34% 40% 42% 38% 40% 36% 35% 28% 37% 39% 40% 38% 39% Never 26234 286 285 240 205 205 167 171 187 1,981 1,940 2,004 2,092 2,067 22 2019 Community Survey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total How do you rate the quality of 11 parks near your home in the . followingcategories: Well-maintained landscaping? a. VeryGood 25% 34% 31% 26% 16% 25% 26% 19% 17% 25% 26% 26% 27% 26% Good 46% 43% 48% 49% 40% 41% 41% 42% 42% 44% 44% 43% 43% 43% Neutral 14Very Bad Don't Know 1116% 12% 14% 14% 14% 15% 235 290 287 243 209 210 169 175 183 2,002 1,956 2,046 2,124 2,091 b. Well-ma intained facilities? Very 600d 18% 29% 26% 23% 11% 19% 26% 16% 14% 21% 22% 23% 22% 21% G??d 47% 40% 44% 44% 36% 36% 35% 39% 37% 40% 40% 40% 40% 40% Neural 17VerY Bad 14% 13% 17% 15% 22% 17% 11% 10% 20% 15% 17% 16% 17% 19% 233 290 286 243 207 207 167 171 180 1,985 1,939 2,031 2,107 2,086 Well-ma intained playgrounds? 500d 20% 29% 25% 24% 10% 20% 20% 15% 10% 20% 22% 21% 22% 21% G??d 40% 35% 35% 38% 37% 35% 36% 36% 38% 37% 38% 38% 39% 38% NeUt'00"" 23% 22% 23% 20% 26% 20% 18% 15% 25% 21% 21% 22% 21% 22% 233 288 285 242 207 205 165 170 181 1,977 1,944 2,031 2,110 2,081 In the past 12 months, did anyone in your household 12. participate in a Chattanooga Parks and Recreation activity226 284 280 237 203 205 166 167 184 1,953 1,897 1,980 2,041 2,030 13 How satisfied are you with the city's recreation programs, a. Af?fo rda bility? Verv SatiS?SatiS?ed 13% 10% 13% 10% 25% 18% 23% 22% 21% 16% 18% 16% 18% 17% NeUt'a' 15% 14% 17% 18% 22% 20% 13% 19% 17% 17% 17% 17% 18% 17% SOmEWhat DissatiSlied Dissat?Sfied 41% 49% 55% 55% 55% 52% 54% 228 283 272 244 209 203 164 169 183 1,956 1,926 2,020 2,091 2,066 23 2019 Community Survey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total b. Variety? Very Satis?Satisfied 1520% 20% 16% 17% 16% 17% 17% Neutrai 16% 13% 18% 18% 22% 21% 13% 22% 18% 18% 18% 19% 20% 19% SOmeWhat Dissati?ied Very DissatiSfied Don't Know 59% 66% 62% 64% 41% 56% 54% 43% 48% 56% 56% 56% 53% 54% 227 281 268 240 200 203 164 158 180 1,922 1,907 1,991 2,062 2,036 Quality of instruction, c. coaching, leadership, etc? Very Satigiied Satisfied 11% 9% 9% 8% 24% 15% 17% 19% 18% 14% 15% 14% 15% 15% Neutral 19% 14% 20% 21% 25% 20% 11% 20% 20% 19% 18% 18% 20% 19% Somewiiat DissatiSfied Very Dissatisfied Don't Know 62% 69% 64% 64% 42% 58% 60% 46% 52% 59% 59% 59% 56% 57% 226 281 269 242 204 201 163 164 180 1,931 1,909 1,992 2,067 2,032 How do you rate traffic flow (congestions) on major streets 14. and thououghfares, excluding freeways: During peak hours, that is 7- 9am and 3:30-6pm? WW 6000G??d 20% 23% 24% 18% 28% 21% 22% 30% 24% 23% 24% 26% 26% 31% Neutrai 2423% 34% 33% 35% 32% 32% 31% Very Bad 18% 11% 18% 26% 16% 25% 20% 13% 20% 18% 17% 14% 13% 11% 00'? Know 238 291 288 247 214 212 173 176 192 2,032 1,973 2,064 2,139 2,117 During off-peak traffic hou rs? b. Very 600d 19% 26% 21% 17% 18% 13% 18% 18% 17% 19% 18% 18% 17% 21% 45% 44% 43% 44% 50% 46% 43% 45% 47% 45% 45% 48% 49% 48% Neural 18237 292 285 247 210 211 171 173 189 2,016 1,965 2,044 2,112 2,098 15. How do you rate City streets a. Smooth ness? Very G??G??d 17% 18% 14% 12% 13% 17% 14% 11% 12% 14% 20% 20% 23% 25% Neural 21224 273 278 236 207 208 161 165 177 1,929 1,968 2,071 2,142 2,107 24 201C) C(Limmunity Sun'ey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total b. Cleanliness? Very G??G??d 39% 39% 33% 32% 35% 31% 34% 25% 25% 33% 38% 40% 41% 46% Neu?fra' 32% 30% 33% 37% 32% 32% 26% 30% 31% 32% 30% 30% 31% 27% Bad 16% 18% 19% 19% 23% 19% 26% 32% 26% 21% 19% 18% 17% 16% Very 3300'? Know 259 269 225 200 200 148 157 173 1,849 1,959 2,056 2,128 2,102 c. Speeding vehicles? VerY 600d G??d 15% 18% 17% 19% 18% 13% 19% 16% 15% 17% 20% 19% 23% 23% NeUt?225 270 274 233 203 205 156 166 175 1,907 1,963 2,049 2,123 2,097 d. Safety of pedestrians? Very G??G??d 34% 28% 25% 28% 28% 24% 33% 32% 25% 28% 31% 31% 35% 34% NEUtra263 270 227 202 200 156 158 174 1,869 1,960 2,051 2,136 2,099 e. Safety of bicycli?s? G??G??d 22% 18% 19% 19% 19% 17% 27% 27% 20% 20% 25% 24% 28% 25% New? 37% 28% 30% 32% 36% 32% 23% 23% 27% 30% 29% 32% 29% 30% Bad 16% 27% 22% 22% 24% 22% 22% 26% 26% 23% 21% 19% 20% 23% Very Bad 12221 266 269 231 204 199 156 156 180 1,883 1,962 2,054 2,136 2,099 Hasa new commercial development been completed 16. in or near your neighborhood in the last 12 months62% 65% 72% 51% 87% 65% 57% 55% 82% 66% 61% 63% 61% 68% 236 281 278 243 206 205 169 173 187 1,979 1,921 2,036 2,092 2,088 Ifyes, how do you rate it on the following: a. Attractiveness? Very G??d 19% 17% 32% 35% 7% 25% 29% 26% 19% 25% 27% 27% 27% 26% 5000' 42% 40% 42% 46% 57% 51% 44% 41% 59% 45% 44% 48% 49% 49% Neural 23Very Bad 902019 Community Survey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total Improvement to your b. neighborhood as a place to live? Very 600d 14% 11% 22% 26% 4% 17% 28% 21% 19% 19% 19% 22% 22% 22% 600d 2739% 48% 34% 32% 40% 40% 35% NeUtraVery Bad 658 708 725 775 649 Hasa new residential development been completed 17. in or near your neighborhood in the last 12 months46% 52% 63% 52% 82% 83% 49% 51% 76% 61% 62% 65% 72% 72% 232 2&1 279 244 208 205 169 169 183 1,974 1,926 2,024 2,102 2,077 Ifyes, how would you rate it on: a. Attractiveness? Very 500d 2223% 23% 24% 23% 25% 33% 32% G??d 38% 32% 39% 54% 59% 44% 38% 51% 42% 42% 46% 46% 45% 44% Neural 25VerV 5300760 704 681 578 562 Improvement to your b. neighborhood as a place to live? Very 600d 10% 14% 19% 19% 17% 22% 33% 20% 22% 18% 19% 20% 28% 25% G??d 28% 20% 26% 35% 57% 46% 30% 41% 37% 32% 33% 34% 37% 32% New10% Very 3300748 697 650 562 552 18. How would you rate your neighborhood on a. Housing affordability? Very 500d 1312% 14% 14% 14% 15% G??d 46% 41% 57% 54% 52% 58% 39% 27% 48% 48% 50% 51% 50% 53% ?SumVery Bad 234 290 290 245 209 212 171 170 186 2,008 1,963 2,061 2,138 2,110 26 2019 Community Survey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total b. Physical condition of housing? G??d 19% 16% 21% 25% 8% 13% 11% 10% 10% 15% 15% 15% 16% 16% G??d 51% 53% 56% 51% 51% 57% 43% 35% 38% 49% 50% 50% 49% 51% Neutral 20Very Bad 237 289 287 244 211 209 168 172 186 2,004 1,962 2,062 2,144 2,110 Closeness of parks or open . spaces? 600d 2018% 19% 19% 19% 18% G??Very Bad 90234 291 289 242 210 209 169 167 185 1,997 1,950 2,047 2,125 2.092 d. Walking distance to public transit? Very 500d 6% 16% 2% 4% 9% 11% 32% 24% 15% 12% 13% 14% 13% 13% G??17% 16% 16% 16% 16% 18% VerV 5314% 16% 14% 13% 13% 236 292 286 246 211 211 169 170 189 2,011 1,962 2,051 2,128 2,108 Access to shopping and other services? Very G??26% 31% 28% 29% 28% 600d 44% 54% 47% 42% 47% 46% 42% 31% 28% 43% 43% 46% 44% 45% Neural 20Very Bad 232 291 290 243 211 212 168 169 185 2,002 1,959 2,059 2,142 2,106 f. 0 n-street pa rking? G??20% 27% 26% 20% 23% 26% 36% 32% 22% 25% 26% 27% 28% 25% Neutral 36% 26% 31% 32% 40% 37% 22% 27% 24% 31% 31% 30% 28% 30% Bad 20% 17% 16% 20% 21% 12% 19% 16% 31% 19% 19% 19% 19% 19% Very Bad 234 289 287 242 208 209 171 171 185 1,997 1,949 2,022 2,106 2,082 g. Street lighting? Very 500d 11% 16% 14% 11% 6% 14% 15% 18% 11% 13% 13% 13% 14% 14% G??d 43% 45% 41% 39% 38% 47% 47% 53% 46% 44% 45% 46% 46% 48% New201C) C(Limmunity Sun'ey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total 238 291 287 245 211 211 172 173 186 2,015 1,967 2,067 2,145 2,108 h. Availability of sidewalks? Very G??11% 12% 13% 13% 12% 600d 26% 18% 16% 25% 16% 19% 43% 47% 23% 24% 21% 24% 25% 24% Neural 19% 20% 16% 19% 19% 21% 12% 16% 17% 18% 17% 17% 18% 17% 33? 21% 24% 23% 18% 34% 27% 12% 10% 27% 22% 23% 21% 20% 23% Very Bad 19238 290 287 243 210 212 171 172 182 2,006 1,963 2,047 2,128 2,104 How do you rate Chattanooga 19. as a place to do business? G??d 19% 17% 19% 18% 12% 22% 22% 18% 14% 18% 18% 17% 16% 17% 500d 45% 52% 47% 48% 46% 45% 44% 39% 45% 46% 47% 46% 48% 49% Neural 13Very Bad 17% 15% 16% 17% 12% 14% 14% 14% 16% 15% 14% 15% 14% 14% 234 292 283 246 210 211 172 173 187 2,009 1,970 2,073 2,152 2,117 Do you own a business in Chattanooga87% 81% 90% 89% 92% 90% 80% 91% 87% 87% 87% 87% 89% 88% 210 256 251 218 186 179 158 149 173 1,781 1,758 1,854 1,910 1,903 Ifyes, how many employees b. does your business employ13% 2'32% 31% 30% 36% 36% 29% ?'151months, about how many times, if ever, have you or other household 20. members participated in the following activities in Chattanooga: Called 3-1-1 about public services Never 32% 21% 21% 29% 18% 28% 28% 23% 21% 25% 24% 27% 27% 25% Once 0' Twice 38Times 17Times than 10 Times 234 289 286 245 209 210 171 168 186 1,999 1,961 2,064 2,127 2,108 28 201C) Cmnmunity Sun'ey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total b. Ridden a local Never 91% 82% 93% 91% 85% 91% 62% 62% 74% 83% 83% 80% 82% 81% Once ?r ?Vice Times Times Mme than 10 Thnas 235 291 282 245 207 209 170 166 184 1,990 1,961 2,054 2,119 2,112 Visited a Chattanooga Public Library branch Newer 48% 41% 49% 63% 53% 53% 40% 35% 48% 48% 50% 49% 49% 48% Once or Twice 31Times 10Times More than 10 Times 236 290 285 244 208 208 167 166 187 1,992 1,959 2,039 2,117 2,108 Used/visited McKamey Animal d. Center Never 69% 61% 58% 71% 68% 73% 63% 73% 73% 67% 69% 70% 71% 71% Once ?r ?Nice 25Times Times Mare than 10 Times 235 290 283 245 209 209 170 166 187 1,995 1,962 2,057 2,118 2,097 Visited the Chattanooga.gov e. website Never 2734% 34% 30% 33% 35% 41% 44% Once 0r Twice 32Times 23Times 12Mme than 10 Times 235 287 284 246 209 204 167 166 184 1,983 1,956 2,041 1,698 1,708 Been involved in a community project or attended a public meeting Never 70% 65% 71% 73% 67% 70% 55% 54% 61% 66% 62% 62% 58% 62% Once or Nice 20Times Times Mme than 10 Times 233 290 286 244 209 208 172 168 186 1,997 1,958 2,050 2,037 2,025 Overall, how do you rate the 21. quality of each of the following services: a, 3-1-1 600d 27% 30% 30% 29% 33% 34% 26% 30% 35% 30% 29% 27% 27% 28% 500d 29% 38% 36% 33% 42% 31% 34% 37% 40% 36% 39% 40% 38% 38% ?antral 11Ven21% 23% 13% 10% 17% 17% 18% 17% 17% 220 269 264 230 198 200 158 161 174 1,874 1,963 2,053 2,115 2,089 29 2019 Community Survey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total b. Bus services (CARTA) Very G??10% G??Very Bad 00'? 69% 58% 61% 64% 44% 60% 45% 36% 47% 55% 55% 51% 50% 48% 223 274 271 232 200 203 155 160 180 1,899 1,926 2,027 2,094 2,082 c. Animal control mey) VerV 600d 16% 10% 12% 11% 11% 10% 11% G??d 20% 25% 25% 18% 23% 22% 25% 19% 20% 22% 23% 21% 22% 22% NeUt?45% 37% 34% 46% 31% 44% 40% 36% 42% 39% 43% 45% 44% 42% 222 266 265 228 193 201 149 160 173 1,858 1,919 2,018 2,074 2,053 d. Public libraries Very G??28% 17% 22% 19% 19% 17% 18% G??d 29% 33% 35% 22% 36% 32% 32% 38% 37% 32% 33% 30% 33% 34% NEUtra264 271 233 195 203 156 150 172 1,866 1,932 2,032 2,097 2,083 e. Chatta nooga.gov Website G??15% 15% 11% 11% 12% 10% 10% G??d 39% 39% 45% 44% 42% 39% 38% 38% 36% 40% 38% 38% 36% 34% NewVery Bad 00'? 23% 24% 22% 22% 19% 18% 26% 20% 21% 22% 25% 24% 28% 31% 213 255 264 224 194 197 143 150 171 1,811 1,946 2,022 2,094 2,083 Overall, how do you rate the 22' following aspects of City Value of services for City taxes paid G??600d 34% 43% 34% 32% 35% 32% 34% 38% 29% 35% 38% 39% 37% 37% Neural 28% 31% 32% 29% 37% 37% 28% 30% 27% 31% 29% 29% 30% 30% Bad 15% 12% 17% 20% 12% 13% 12% 13% 17% 15% 13% 12% 12% 13% Very Bad 234 289 286 241 207 207 169 171 185 1,992 1,956 2,050 2,126 2,100 30 201C) Cmnmunity Sun'ey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total b. Overall direction the City is ta king 500d 1210% 13% 10% 12% 13% G??d 34% 43% 38% 37% 37% 42% 39% 38% 38% 38% 40% 42% 38% 42% Neutral 26Very Bad 234 288 285 243 209 208 168 170 186 1,994 1,954 2,047 2,118 2,098 Welcoming Citizen involvement Very 600d 10% 10% G??d 30% 36% 30% 26% 34% 35% 34% 39% 30% 32% 33% 35% 34% 32% Neural 31Very Bad 17% 15% 17% 22% 13% 14% 14% 11% 15% 16% 18% 17% 15% 17% 236 287 282 242 204 208 167 170 181 1,983 1,950 2,040 2,115 2,092 23. Which Program is most important to you? Bike Paths City Parks 50ml Services 11% 22% 13% 14% 25% 18% 27% 34% 25% 20% Street PaVing 48% 44% 62% 50% 49% 56% 37% 40% 59% 50% Traf13% 13% 21% 216 271 263 229 186 197 159 151 174 1,849 23. What is you sex? Ma '9 46% 43% 47% 46% 34% 39% 33% 37% 43% 41% 37% 38% 38% 39% Female 54% 57% 53% 54% 66% 61% 67% 63% 57% 59% 63% 62% 62% 61% 236 289 288 240 215 207 172 170 188 2,008 1,964 2,069 2,143 2,120 24. What is you age?'3044 1517% 21% 16% 16% 17% 14% 15% 45'59 24% 23% 22% 23% 23% 23% 30% 24% 16% 23% 22% 24% 25% 25% 60'74 37% 35% 43% 38% 35% 33% 25% 33% 39% 36% 38% 34% 35% 35% Over 74 16% 16% 24% 21% 20% 28% 14% 13% 17% 19% 18% 18% 18% 18% 237 288 285 243 215 208 173 172 188 2,012 1,966 2,063 2,140 2,127 How many years have you 25' lived in Chattanooga? Less than 5 12% 12% 10% 18% 7% 15% 17% 14% 11% 13% 11% 12% 12% 12% 5'10 Years 1210% ?'20 years 1411% 12% 12% 12% 10% Mme than 20 Years 62% 65% 69% 59% 80% 63% 63% 73% 72% 67% 67% 66% 67% 68% 234 281 288 239 214 208 168 167 187 1,989 1,968 2,067 2,150 2,130 Do you own your home, rent 26? your home, or live with 80% 85% 85% 84% 83% 75% 65% 60% 75% 78% 80% 77% 75% 76% Rent 19% 14% 13% 15% 15% 25% 35% 38% 24% 21% 20% 22% 24% 24% Live With 5?me?ne (rent'free233 289 289 242 213 212 173 174 187 2,015 1,969 2,066 2,143 2,128 31 2019 Community Survey Data Number of total respondents by question are below percentages. 2019 City 2018 City 2017 City 2016 City 2015 City Total Total Total Total Total In the past 12 months, what 27. wasyour(individual) pre-tax incomeLess than $201000 12% 9% 8% 8% 20% 16% 22% 37% 22% 16% 15% 18% 18% 20% 320:000 $341999 15% 17% 15% 18% 33% 18% 18% 21% 24% 20% 23% 22% 22% 22% 335900 $74,999 32% 30% 37% 41% 32% 39% 25% 23% 29% 33% 32% 32% 33% 32% $75,000 $149,999 2615% 20% 20% 19% 16% 16% 3150:000 216 264 264 224 194 197 161 164 178 1,865 1,812 1,893 1,987 1,945 Which of these is closest to 28. describing your ethnic background C3 "?White 93% 96% 92% 82% 37% 77% 68% 38% 53% 74% 73% 71% 70% 73% African'America B'aCk Pad?c 'S'ander Native America "??dia Hispanic/Latino Other 233 286 281 237 208 205 170 170 186 1,979 1,943 2,039 2,124 2,106 How much education have you 29? completed? Elementary some high 5Ch??High 5Ch??l grad 0? ?male? 15% 8% 12% 15% 19% 17% 20% 21% 18% 15% 16% 16% 19% 17% 50"? 29% 19% 25% 22% 32% 30% 19% 28% 28% 25% 27% 26% 26% 27% C??ege grad Or "we 54% 71% 62% 60% 43% 51% 53% 39% 51% 55% 53% 53% 50% 50% 235 290 287 240 212 209 172 174 188 2,010 1,962 2,060 2,138 2,120 Rates 20% 26% 23% 22% 18% 23% 15% 16% 18% 20% 20% 22% 22% 22% Margin 0* Err? 16.25 15.62 15.62 16.11 16.56 16.61 17.35 17.20 16.98 12.13 12.17 12.11 12.07 12.08 NOTES: 1. Percents may not add to 100 due to rounding. 2. Council district totals may not add to City total. 32 Council District Map City of Chattanooga Council Districts 7 In December 2011, City Council adopted new district boundaries based on 2010 Census results. The current Council District boundaries were effective as of March 2013. Chip Henderson, District 1 Jerry Mitchell, District 2 Ken Smith, District 3 Darrin Ledford, District 4 Russell Gilbert, District 5 Carol Berz, District 6 Erskine Oglesby Jr., District 7 Anthony Byrd, District 8 Demetrus Coonrod, District 9 33 Survey Form For each question, mark with an the one box that best ?ts your opinion. Use a black or blue pen, if possible2019 Chattanooga Community Survey Overall, how do you rate the quality of life in Chattanooga: Very Good Chattanooga as a place to live? Your neighborhood as a place to live? Chattanooga as a place to work? Chattanooga as a place to raise children? Chattanooga as a place to retire? How safe would you feel walking alone during the day: Very Safe In your neighborhood? In the park closest to you? Downtown? How safe would you feel walking alone at night: Very Safe In your neighborhood? In the park closest to you? Downtown? God 0 GUESS Did anyone break into, or burglarize, your home during the last 12 months? If yes, was it reported to the police? Did anyone break into, or attempt to break into, any vehicles belonging to your household during the last 12 months? If yes, was it reported to the police? Did you call 9-1-1 for an emergency during the last 12 months? Very Good Good I: How do you rate police services on the following: Very Good Overall quality of services? Conduct of police officers? Speed of emergency police response? El Good Did you use fire or emergency medical services during the past 12 months? If yes, how do you rate the services you received on the following: Very Good Good Overall quality of services? I: Speed of emergency response? How do you rate your satisfaction with the following City services: Very Somewhat Satisfied Satis?ed Garbage Pick-up? Yard-waste Pick?up? Curbside Recycling? Water Quality of Lakes and Streams? Storm Drainage? Sewers? 34 Neutral Neutral Neutral Neutral Neutral Neutral 03 D. DEEDS Unsafe EDD Unsafe Yes Yes Yes If yes, how do you rate the services you received on the phone from the 9-1-1 call-taker? Neutral Bad Yes Bad Somewhat Dissatis?ed SUBBED Very Unsafe Very Unsafe No No No No No Very Bad Very Dissatis?ed Don't Kn ow DEEDS Don't Kn ow EDD Don't Kn ow Very Bad Don't Kn ow 333% Don't Kn ow Survey Form Q10 Q11 Q12 Q13 Q14 Q15 Q16 Q17 Q18 In the past 12 months, how many times did you: A Few Daily Weekly Times Never Visit any city park? 1:1 Visit a city park near your home? El 1:1 How do you rate the quality of the parks near your home in the following categories: Very Good Good Neutral Bad Very Bad Well-maintained landscaping? Cl 1:1 Well-maintained facilities? Well-maintained playgrounds? El El In the past 12 months, did anyone in your household participate in a Chattanooga Parks and/or Recreation activity? Yes How satisfied are you with the City's recreation programs, classes and events held at community centers, pools, or sports facilities: Very Somewhat Very Satisfied Satis?ed Neutral Dissatis?ed Dissatis?ed Affordability? Variety? Quality ofinstruction, coaching, leadership, etc? I: Very Bad DUE How do you rate traffic ?ow (congestion) on major streets and thoroughfares, excluding freeways: Very Good Good Neutral During peak hours, that is 7-9am and 3:30-6pm? Cl During off-peak traf?c hours? Cl 1:1 How do you rate City streets on: 0. DD Very Good C. Neutral 0 Q. Very Bad Smoothness? DD Cleanliness? Speeding vehicles? Safety of pedestrians? DEED DEBUG DEBUG Safety of bicyclists? Has a new commercial development been completed in or near your neighborhood in the last 12 months? Yes No If yes, how do you rate it on the following: Very Good Good Neutral Bad Very Bad Attractiveness? I: Improvement to your neighborhood as a place to .W Has a new residential development been completed in or near your neighborhood in the last 12 months? Yes No If yes, how do you rate it on the following: Very Good Good Neutral Bad Very Bad Attractiveness? I: lm rovement to our nei hborhood as a lace to .Q 9 How do you rate your neighborhood on: Very Good Good Neutral Bad Ve ad Housing affordability? Physical condition of housing? Closeness of parks or open spaces? Walking distance to public transit? Access to shopping and other services? On-street parking? Street lighting? Availability of sidewalks? 35 No Don't Kn ow Don't Kn ow Don't Kn ow Don't Kn ow Don't Kn ow DD Don't Kn ow Survey Form Q19 How do you rate Chattanooga as a place to do business? Very Good Good Neutral Bad Very Bad Don't Know .. 7 a bus'?655 Chattan??9a- Yes No If yes, how many employees does your business employ? Self 1 2-10 11-50 51-150 151+ 020 In the last 12 months, about how manytimes, if ever, have you or other household members participated in the following activities in Chattanooga: Morethan 10 Once or Twice 3 to 5 Times 6 to 10 Times Times 2 (D (D Called 3-1-1 about public services? Ridden a local bus Visited a Chattanooga Public Library branch? Used/visited McKamey Animal Center? Visited the Chattan ooga.gov website? Been involved in a community project or attended a public meeting? Q21 Overall, how do you rate the quality of each of the following services: Very Good Good Neutral a) Very Bad Don't Know 3-1-1? Bus services Animal control (McKamey)? Public libraries? DUDE DEEDS DEBUG DUDE DUDE Ch attanoogagov website? Q22 Overall, how do you rate the quality of each of the following services: Very Good US ID 0. Neutral Very Bad Don't Kn ow Value of services for City taxes paid? Overall direction the City is taking? i:ii:ii:i DUDE Welcoming citizen involvement? 023 Choose the program for which you feel Bike City Social Street Traf?c funding is most important: (Select One) Paths Parks El Paving El Flow Your survey is anonymous. The following questions are included only to help us know how well our results represent all residents. What is your gender? Male Female What is your age? Under 20 20-29 30-44 45-59 60-74 Over 74 How many years have you lived in Chattanooga? Less than 5 5-10 years 11-20 years More than 20 years Do you own your home, rent your home, or live with someone (rent-free)? Own Rent Live with Someone (rent?free) In the past 12 months, what was your (individual) pre?tax in come. Less than $20,000 - $35,000 - $75,000 - $150,000 or No income El $20,000 $34,999 $74,999 $149,999 more Which of these is closest to describing your ethnic background? . African- Asian or Native . Emit] m?t? em. How much education have you completed? Elementary Sigwichool 2:982:318T::1?rad Some college El End of survey - THANK YOU VERY - -- ZIpCode District Code 36 District 1 Respondents were asked which of the following programs were most important to them; bike lanes, city parks, social services, street paving or traffic flow. District 1 responded street paving was the highest priority, with 48% indicating it is most important. Although District 1 residents rate the quality of life in Chattanooga positively, positive opinions decreased notably compared to 2018 and prior years. Positive ratings of traffic during peak hours is at 20%, a 14-percentage point decrease in satisfaction since 2015. Likewise, positive ratings of traffic during off-peak hours is down from 76 percent in 2015 to 64 percent in 2019. District 1 resident’s view of new commercial and residential developments improving their neighborhood has diminished substantially in the past few years. As in prior years, residents rate the distance to public transit, on-street parking and availability of sidewalks poorly in District 1. Residents continue to rate quality of roadways poorly, 18% have a positive view and 61% have a negative view of street smoothness. Respondents’ positive ratings on the value of services for taxes paid dropped 11percentage points in the last year. Positive perspectives on the overall direction the City is taking has decreased by 16-percentage points since 2015. District 2 Respondents were asked which of the following programs were most important to them; bike lanes, city parks, social services, street paving or traffic flow. District 2 responded street paving was the highest priority, with 44% indicating it is most important. District 2 residents, along with District 4, gave the highest ratings on their neighborhood as a place to live. They also rank Chattanooga the highest as a place to live. They feel safer in their neighborhoods at night than those in other districts. Satisfaction with the smoothness of streets (21%) is down 3-percentage points from 2018. Positive feelings regarding the conduct of police officers also decreased 3-percentage points from 2018. Residents of District 2 are more likely to have a college degree than those in other districts, at 71%. District 2 positively rates the value of services for City taxes paid higher than any other district (49%). However, positive feelings about the direction the City is taking are down 7-percentage points from 2018 and 15percentage points from 2015. District 3 Respondents were asked which of the following programs were most important to them; bike lanes, city parks, social services, street paving or traffic flow. District 3 responded street paving was the highest priority, with 62% indicating it is most important. Resident feelings of safety downtown improved, while positive feelings of safety in parks decreased from 2018. Feelings of safety in their neighborhoods increased during the day and decreased at night from 2018 results. Positive feelings regarding physical condition of housing are higher than other districts. Positive feelings about the conduct of police officers are the highest in the City but decreased 4-percentage points from 2018. Residents reporting satisfaction with water quality of streams decreased 10-percentage points from 2018. Residents’ negative perceptions of smoothness of streets is 73%, an increase of negative perceptions of 18percentage points from 2015. Residents ride Carta buses less often than any other district. 37 District 4 Respondents were asked which of the following programs were most important to them; bike lanes, city parks, social services, street paving or traffic flow. District 4 responded street paving was the highest priority, with 50% indicating it is most important. District 4 residents, along with District 2, rate the quality of life in Chattanooga higher than any other district, with 93 percent rating Chattanooga as a good or very good place to live, and 92 percent indicating their neighborhood is a good or very good place to live. Neighborhood safety also continued to receive high satisfaction ratings with 91 percent reporting their neighborhood was a safe or very safe place to walk alone during the day. Residents were the least confident about downtown safety, with only 20 percent indicating they felt safe or very safe walking downtown alone at night. Residents are frustrated with traffic flow (congestion), 63% providing negative ratings during peak hours. Thirty-nine percent reported positively on the value of services for City taxes paid, a 3-percentage point drop from 2018. Positive feelings about the overall direction of the City also declined by 3-percentage points from last year. Negative feelings regarding smoothness of city streets are at 67 percent. Residents have the highest ratings on attractiveness of new commercial and residential development as compared to other districts. District 5 Respondents were asked which of the following programs were most important to them; bike lanes, city parks, social services, street paving or traffic flow. District 5 responded street paving was the highest priority, with 49% indicating it is most important. Positive feelings regarding quality of city services for taxes paid remained at 40%, equal to 2018. Forty-six percent of residents rated the direction the City is taking as good or very good, an increase over 2018. The residents in District 5 are displeased with the smoothness of city streets and availability of sidewalks, with negative ratings of 62 percent for each category. District 5 residents are not as positive as in the past regarding the attractiveness of new commercial developments, but do feel they make their community a better place to live. Residents remain positive regarding the affordability and physical condition of housing in their district. District 6 Respondents were asked which of the following programs were most important to them; bike lanes, city parks, social services, street paving or traffic flow. District 6 responded street paving was the highest priority, with 56% indicating it is most important. District 6 residents continue to positively rate Chattanooga as a place to live, work, retire and raise children. However, ratings for these key quality of life factors decreased from 2018 to 2019, with the exception of Chattanooga as a place to retire. Perceptions of safety at night decreased in parks and downtown. Positive ratings for smoothness of streets are down 6-percentage points from 2018, with unfavorable ratings at 64%. Feelings regarding cleanliness of streets decreased 9-percentage points compared to last year. Residents of District 6 have the lowest positive ratings on the safety of pedestrians and bicyclists at 27 and 20 percent, respectively. Positive feelings about value for taxes paid is 40%, a decrease of 7-percentage points from 2018. Residents’ positive feelings related to the overall direction the City is taking decreased 4-percentage points compared to last year, dropping to 50%. 38 District 7 Respondents were asked which of the following programs were most important to them; bike lanes, city parks, social services, street paving or traffic flow. District 7 responded street paving was the highest priority, with 37% indicating it is most important. District 7 positive feelings about Chattanooga as a place to work have improved 10-percentage points since 2015. esidents report higher positive ratings on the direction of the City than any other district. However, the ratings decreased 4-percentage points from 2018 to 53%. Positive ratings on Chattanooga as a place to work increased 4-percentage points compared to 2018. However, positive ratings on the other key quality of life factors decreased. Residents report among the highest ratings of feeling safe downtown during the day or night. Residents show the highest positive ratings of any district for closeness to parks, distance to public transit and sidewalk availability, with ratings of good or very good at 75%, 72% and 68%, respectively. District 8 Respondents were asked which of the following programs were most important to them; bike lanes, city parks, social services, street paving or traffic flow. District 8 responded street paving was the highest priority, with 40% indicating it is most important. Although they have one of the lowest positive ratings on Chattanooga as a place to work, perceptions increased by 8-percentage points compared to last year. Additionally, negative feelings about their neighborhood as a place to live, work, raise children, and retire have improved since 2015. Residents continue to feel less safe in their neighborhood and nearby parks than those in most districts. After trending upward for the past five years, positive perceptions on quality of police service and conduct of officers decreased. The ratings on quality of police services and officer conduct are among the lowest positive ratings by any district. Satisfaction with traffic flow during peak hours has increased 5-percentage points from 2018. Only 14 percent rate City streets positively, a 9-percentage point decrease from last year. Residents rate housing affordability worse than any other district. Satisfaction with CARTA bus service has been on a negative trend since 2013. District 8 has one of the lowest ratings on access to shopping and parks. District 9 Respondents were asked which of the following programs were most important to them; bike lanes, city parks, social services, street paving or traffic flow. District 9 responded street paving was the highest priority, with 59% indicating it is most important. Positive responses about Chattanooga as a place to work increased 8-percentage points compared to last year and have increased every year since 2014. They have positive feelings about new commercial and residential developments. Residents have lower overall feelings of safety in their neighborhoods and nearby parks than any other district. They are the least satisfied with the value of services for taxes paid and they rate the overall direction of the City lower than other districts. Satisfaction with police services is down compared to last year. Residents have some of the lowest positive ratings in several areas: Peak traffic flow, smoothness and cleanliness of streets, speeding vehicles, safety of pedestrians and bicyclists, closeness of parks and access to shopping. 39