From: De LA Cruz, James (ACF)

Sent: 5 Jun 2018 02:09:53 +0000

To: _Acn
Subject: FW: Collect Calls from Parents in Detention Centers
Importance: High

we know how programs accepting collect calls from parents are setting up the calls? See below and
check around.

'l?lix.

James S. De La Cruz

DI 

Senior Federal Field Specialist Supervisor

Office of Refugee Resettlement

Division of Children?s Services

Mary E. Switzer Building, 5th Floor (Room:-)
330 Street SW

Washington. DC 20201

Office: 
Cell: 202 


Fax:


 

 

From: 

Sent: Monday, June 2018 1:56 PM

no: _c LA crux. James (Am


Subject: FW: Collect Calls from Parents in Detention Centers

Importance: High

Hi -and Jim,
Today one of my care provider?s elevated this question to me:

Do i'ou know how otherproviders are handling? the collect calls." [assumed ti'e eouhl talk amlthen have
the call hill to us. but it seems like we have to put in a erea'it card in order to put Hunter in ~someone 
account. The problem with this is that we don 't have a war ofgetting an and we can 't
ensure that the person will use this/or the call with their ehiltl here?the age/lei: :lnotherproblem is that if
ue are tire-[airing the call mar not last as long as we imagine. or may last longer than we imagine.

Is this your understanding of how the process is supposed to work?

Thank you.

Project Of?cer
Division of Unaccompanied Children Operations (DUCO)
Of?ce of Refugee Resettlement

Administration for Children and Families

US. Department of Health and Human Services
330 Street SW

Washington. D.C. 20201

202-754-2087

From: 
Sent: Thursday. May 31, 2018 9:28 AM
To:

Cc: De LA Cru7. James (ACF) acf.hhs.gov>:

 

tu jCCt: ?o ?a strom )ctention Centers
Importance: High

Good morning! With the increase of family separations, the grantees are experiencing higher levels of
parents in US Marshall custody only able to communicate with in care through collect calls.

Effective today, Thursday May 31. 2018. ORR is approving Grantees to accept the calls from the parents to
ensure communication with the children and Case Managers for release planning.

Please let your programs know ofthis approval.

If your programs have concerns with budgets or any other issues. please let myselfor Jim know as soon as
possible.

Thank you!

Project Officer Supervisor
Of?ce of Refugee Resettlement Division of Unaccompanied Children Operations

 
 
   

Cell Phone: 
330 ST SW tnailroom 5123
Washington. DC 2020]

?g 

Please note I telework every Monday and Wednesday and may be reached at 202m