Service Request Summary Report
18-01447853
Printed Date: Dec 13, 2019 12:27 PM
SR #:
Priority:
Status:
Status Date:
Created Date:
Created As:
Method Received:

Type: Cta Procedural Complaints
Area: Community Area 28
Group: Chicago Transit Authority - CTA
Jurisdiction: City of Chicago
Input By: BATES, ROSLYNN L
CC Groups:
Location: 567 W LAKE ST, CHICAGO, IL, 60661, COOK
Location Details:

Flex Questions

Answers

What type of complaint is this?
What date did this occur?
What time did this occur?
Did this happen on a bus or train?
What location did this happen?
What route/line was involved?
Which Garage/Terminal is this route/line out of?
What direction were you traveling?
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What type of CTA Initiative/Pilot Program?

CTA Failure to Assist Customer
MAY 7, 2018
3:00 PM
Train
Addison
Red Line
Rail Customer Service
Not Applicable
Not Applicable
CTA Rail

Name

Participants
CALLER / CONTACT

Address

18-01447853
Standard
Completed
May 08, 2018 10:02 AM
May 08, 2018 10:02 AM
Original
E-Mail

Phones

7(1)(b)&(c)

Description: CTA Failure to Assist Customer - MAY 7, 2018 - 3:00 PM - Train - Addison - Red Line - Rail Customer Service - Not Applicable - Not
Applicable - CTA Rail
From:
7(1)(b)&(c)
Sent: Monday, May 07, 2018 3:38 PM
To: Feedback
Subject: CTA Contact Us - Lack of knowledge
Address:
Address2:
Address3:
City:
State:
Country: United States
Zip:
Phone: 7(1)(b)
Comment: I am a contractor, i work as a photographer for Intersection. I went to the addison red station to take photos of the current
advertising, the usual CA, who knows me, wasn't there. There was someone new, so i introduced myself and showed her my contractor's
property permit. She claimed it wasn't valid, she said the cta hadn't used paper property permits in years. She refused to allow me to ask any
questions, she interrupted anything else I said. I asked my suprevisor, who said she was incorrect, the permit i use us for contractors only.
Please let this CA know that paper property permits are still used by contractors. Thank you.
To help identify this person, she was working at addison red at 3pm monday, 5/7/18.
A station I visited: Addison (Red Line Station)
A specific employee:
FYI
No additional information provided

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