Work Order Summary Report
Type: CTA Behavioral Complaints
Area: Ward 42

SR#: SR19-01242530
WO#: 19-01084797

Street: 567 W Lake ST

Priority: Standard

City: Chicago

Status: Completed

State: Illinois

Created By: Roslynn Bates

Postal: 60661

Created Date: Mar 29 2019 03:18 PM
Closed By: Elidia Martinez
Method Received: E-Mail

Subject:
Description: From:
Sent: Friday, March 29, 2019 1:45 PM To: Feedback Subject:
7(1)(b)&(c)
CTA Contact Us - Employee harassment-unaware of photo/video polic Comment: Hello, I was visiting the Western Station on the blue
line, and a presumed CTA employee (he had a safety vest on, but did not identify himself as a CTA employee) angrily yelled at me and
harassed me for using my cell phone to take a photo of an oncoming blue line train. It was clear that this employee did not understand
that the CTA expressedly permits hobbyist photos/videos on the system, and furthermore, perpetuates his misunderstanding through
customer harassment. I hope that CTA will issue an employee-wide memo to remind and instruct its workers that amateur photography
is allowed on the CTA system, and the harassment of customers for taking photos is not allowed. A station I visited: Western (Blue Line
Station-O'Hare Branch) From:
Sent: Friday, March 29, 2019 1:56 PM To: Feedback
7(1)(b)&(c)
Subject: Re: CTA Contact Us - Employee harassment-unaware of photo/video polic Hello, This occurred about 15 minutes in the past, at
13:40. No additional information provided
Flex Questions

Answers

This request type is typically completed in about 14 days:
What type of Complaint is this?:

CTA Employee Being Argumentative

What date did this incident occur?:

03/29/2019

What time did this incident occur?:

01:40 PM

Did this happen on rail or bus?:

CTA Rail

What location did this happen?:

Western

What route/line did this happen?:

Blue Line

Which Garage/Terminal is this route/line out of?:

Rail Customer Service

What direction were you traveling?:

Not Applicable

What was the bus/train number?:
What is the run number?:
What is the description of the employee?:
What was the employee's badge number?:
What was the employee's name?:
What is the performance indicator?:

Courteous

Is this a Title VI issue?:
Is this a Title VII issue?:
Is the customer requesting a response?:

FYI

Was the SR# provided to the customer?:

No

Contact

Name

Address Email

Mobile Phone Home Phone Business Phone

7(1)(b)&(c)
Participants

Name

Address Email

7(1)(b)&(c)

Mobile Phone Home Phone Business Phone

 Activities

Assigned Staff

Case Review
Resolution Questions

Complete Date
Apr 01 2019 02:49 PM

Answers

Outcome
No Available Questions

None

Activity Outcome

Reviewed - No Edits Made