Work Order Summary Report
Type: CTA Behavioral Complaints

SR#: SR19-02772959

Area: Ward 42

WO#: 19-01995207

Street: 567 W Lake ST

Priority: Standard

City: Chicago

Status: Completed

State: Illinois

Created By: Roslynn Bates

Postal: 60661

Created Date: Oct 21 2019 10:30 AM
Closed By: Elidia Martinez
Method Received: E-Mail

Subject:
Description: From:
Sent: Thursday, October 17, 2019 9:08 PM To: Feedback Subject:
7(1)(b)&(c)
CTA Contact Us - prevented from taking a photo in a subway station Comment: I had just gone through the turnstile at the Lake Street
Red Line station at about 4 PM today (10/17/2019) when I noticed an interesting poster on the wall next to the stairs. I started to
photograph that poster when a CTA employee told me that photos could not be taken within the station. I was sure that I had read (years
ago) that photos were allowed for non-commercial purposes. However, I complied with the CTA employee's instructions and proceeded
to go down into the subway WITHOUT taking the photo. This evening, I found the CTA policy for photos on transitchicago.com and I
was, indeed, within my rights to take that photo. PLEASE inform your "L" station employees of this policy so that other members of the
public do not get hassled when they attempt to legitimately attempt to take photos on CTA property. Thank you. A station I visited: Lake
A specific employee: Unfortunately, I did not get her badge number.
Flex Questions

Answers

This request type is typically completed in about 14 days:
What type of Complaint is this?:

CTA Employee Was Discourteous

What date did this incident occur?:

10/17/2019

What time did this incident occur?:

04:00 PM

Did this happen on rail or bus?:

CTA Rail

What location did this happen?:

Lake

What route/line did this happen?:

Red Line

Which Garage/Terminal is this route/line out of?:

Rail Customer Service

What direction were you traveling?:

Not Applicable

What was the bus/train number?:
What is the run number?:
What is the description of the employee?:
What was the employee's badge number?:
What was the employee's name?:
What is the performance indicator?:

Courteous

Is this a Title VI issue?:
Is this a Title VII issue?:
Is the customer requesting a response?:

FYI

Was the SR# provided to the customer?:

No

Contact

Name

Address

Email

Mobile Phone Home Phone Business Phone

7(1)(b)&(c)
Participants

Name

Address Email

7(1)(b)&(c)

Mobile Phone Home Phone Business Phone

 Activities

Assigned Staff

Case Review
Resolution Questions

Complete Date
Oct 22 2019 04:01 PM

Answers

Outcome
No Available Questions

None

Activity Outcome

Reviewed - No Edits Made