CAPA ID: 2019-006-79803544-MCO

CAPA Report

Corrective And Preventive Action
Version 4, Updated: 7/26/2019

Shipment Details:
AWB
006-79803544

Product Code
DMD

Special Handling Codes
LHO, LIF, INS, DSH, ECC

Shipment Date
10-12-2019

Route
MCO-ATL

Customer
STERLING COURIER LLC

Incident Details:
Description

Shipment was downgraded to DSH shipment because their were no
GPS devices available for this transplant organ shipment. Please
investigate your findings as to why their's a GPS shortage for this
shipment failure and MCO as a whole. Also, provide a process
improvement plan to have a better process in place to monitor
inventory and escalate when MCO needs more GPS devices.

CAPA Details:
Investigation Findings
No GPS devices were available at time of shipping. Driver was advised to contact their office
to let them know the shipment can only be moved as DASH due to we did not have a GPS
available at that time.
The accepting agent also failed to notice the booking did not have a confirmed booking for the
second segment ATL/GSO.
Root Cause
No GPS available available for this shipment. Destination stations are not returning the
devices in a timely matter, leaving the origin city without devices. The agent also failed to
notice unconfirmed booking prior to acceptance and correct accordingly.
Corrective Action
Due to no GPS devices were available, and after confirming with the driver to send as DASH,
the agent proceeded to accept the shipment, as we have done before whenever no devices are
available.

Preventive Action Plan:
Preventive Action (solutions to mitigate root causes in the future)
Whenever no devices are available, the agent will
contact the shipper directly for approval to change
product code to DASH. Will advise agent to ensure
booking is confirmed prior to acceptance.
The availability of GPS devices at origin relies solely on
the destination station forwarding them back to the
origin station in a timely matter. One way to mitigate
this from reoccurring is to have a larger inventory of
GPS devises at each station. This will improve the
availability of the devices, and allow 24 to 48 hours for
the devices to be returned to the origin station. This will
also allow more time for the origin station to track and
contact the stations needing to return the devices.

Due Date
11-05-2019

Owner
MCO CGO Agents

12-06-2019

James Ryu

 CAPA ID: 2019-006-79803544-MCO

CAPA Report

Corrective And Preventive Action
Version 4, Updated: 7/26/2019

Assess the business justification to purchase more GPS
units.
Develop a more robust inventory management process.

James Ryu

Sign Off:
Investigated by: Wilfredo Vallejo

Date: 11-07-2019

Responsible Person:
Pawel Borkowski, Product Lead, Critical Products, electronically approved this CAPA on
November 08 2019 16:42:55
Quality Manager:
Lourens Van Aswegen, General Manager Cargo Quality Compliance, and Risk Mitigation,
electronically approved this CAPA on November 15 2019 16:17:50