February 4, 2020
CIBC Statement
Our Electronic Access Agreement reflects industry best practices and regulatory requirements
that protect our clients each and every day. It is regularly reviewed to ensure that protections
and guarantees for clients keep pace with the evolving banking landscape, and is supported by
dispute resolution channels and stringent regulatory oversight that help ensure trust and
fairness in decision-making. We are here to help our clients understand how our protections and
guarantees apply, and make ongoing efforts to provide resources to help clients protect
themselves from fraud.
Tom Wallis, ABC  Senior Director, CIBC Communications & Public Affairs