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April 23, 2020
Re: Nursing Home Transparency and Virtual Visitation
Dear Governor Cooper:
AARP North Carolina, on behalf of our 1.1 million members and all older North Carolinians,
appreciates the significant amount of work the state has undertaken to address the COVID19 pandemic and the unprecedented public health and economic crisis that we face as a
state and a nation. Thank you again for participating in the successful Teletown Hall on
March 31 that reached over 18,500 AAAP members and 3,500 Facebook views.
The gravity of the present challenge will require both new policies and additional
resources and investments to address the growing needs of North Carolinians. In
particular, we strongly urge you to take action on needed policies to protect the wellbeing
of individuals residing in nursing homes and other long-term services and supports (LTSS)
settings. While severe health impacts of COVID-19 can occur across ages, as of April 13,
nursing facility residents comprised 15% of all deaths nationally due to the virus and
residents in nursing homes in our state are increasingly being impacted.
We greatly appreciate the important actions your administration has already taken in this
area, and as you work with the state legislature to further address the impact of COVID-19
on the LTSS population, we ask that you seriously consider the following policy
recommendations and funding needed to support these policies:
Virtual Visitation
When we reached out to your staff (March 21) to offer COVID response policy development
assistance, we relayed our concern for the need to require virtual visitation and
communication with families and their loved ones in long-term care facilities. For
residents and their families, remaining connected is essential to their safety and health,
including protecting against social isolation. As in-person visitations in nursing homes and
other residential care facilities are largely halted, virtual visitation between residents and
their loved ones is critical. Accordingly, we urge that facilities be required to provide and
support virtual visitation for their residents. Specifically, we urge the state to require
nursing homes, temporary facilities for residents during the coronavirus public health
emergency, assisted living facilities, and other residential care facilities where visitors are

 restricted to make available and facilitate virtual visitation via video-conference or other
technologies for residents and their loved ones.
The state should also ensure adequate support is provided to residents to facilitate virtual
visitation. Some individuals may be able to conduct virtual visitation independently but
need assistance with the technology. Where possible, we recommend that the state
prioritize the use of civil money penalties to purchase necessary virtual visitation
equipment. Other individuals may or may not need the technology but need human
assistance to use the technology and communicate with their loved ones. Additional
funding requests to support use of virtual visitation in facilities should be considered to
allow for the purchase of necessary technology and devices to facilitate these
communications. This additional technology could also be used for telehealth and
communication with Adult Protective Services and Ombudsmen investigating complaints
including elder abuse.
Transparency of Information on COVID-19 Cases
We urge the state to publicly release the names of nursing homes, assisted living
communities, and other residential care facilities with confirmed COVID-19 cases among
residents or staff. This transparency is critical for public health and the health and wellbeing of the residents and staff of these facilities. Moreover, residents and family members
deserve to have this information for their own health decisions and as they consider
possible next steps and interventions for their loved ones.
To be clear, we are not advocating for the disclosure of any private patient information. The
Health Insurance Portability and Accountability Act (HIPAA) rightfully protects the privacy
of an individual. It does not, however, preclude a state health agency from releasing the
names of facilities, because those facilities are not a covered entity as defined by the law.
Elder Abuse
Isolation could have unfortunate consequences for elders who are or may be victims of
abuse. As the COVID-19 pandemic continues, our state needs to step up our efforts to
prevent, identify, and address cases of elder abuse. Adult protective services (APS) should
continue to investigate or follow up on pending cases, whether they are in the community
or in a long-term care setting. Access to virtual or remote visitation as discussed above will
be an important tool to assist with investigations. Already, counties are struggling to fund
APS (federal funds require matching funds) although these services are required by law.
State funding for APS has not kept up with the growing aging population, the growing
number of abuse cases, and knowing that cases are significantly under-reported (The
National Academies study estimates only 1 in 14 cases are reported).
Involuntary Transfer and Discharge of Residents
People living in nursing homes, assisted living facilities, and other residential care facilities
may need assistance with activities of daily living due to physical and/or cognitive
limitations. Moving these residents from their homes can be unsafe and traumatic for them
and their families, particularly when a move is involuntary and sudden. Moreover, transfer

 without offering appropriate and effective counseling and planning can lead to isolation
and despair and the lack of predictability maximizes fear and anxiety.
We are especially concerned about reports of individuals being discharged or transferred
from hospitals and unable to get back into their nursing home or other residential care. We
recognize that transfer within a facility or discharge from a facility may be necessary in
certain circumstances, such as complying with the Centers for Medicare & Medicaid
Services (CMS) guidance to designate facilities or units within a facility to separate
residents by COVID-19 infection status. However, we ask that the state put guidelines in
place that would limit such discharges and transfers to rare circumstances, and that
facilities work to properly mitigate any negative impacts and adequately notify, plan with
and counsel impacted residents and their families.
Furthermore, facilities should be required to report and disclose data on discharges and
transfers, and give timely notice to residents and loved ones. This notice should include
clear and comprehensive information on the individual’s rights around discharge and
transfer, information on continued virtual visitation rights, the resident’s rights to appeal a
discharge or transfer and written notice of the state Long-Term Care Ombudsman’s name
and contact information prior to discharge.
We understand that plans are underway in the legislature for policy and funding to address
access to personal protective equipment, testing and proper staffing and offer the following
comments on these issues:
Access to Personal Protective Equipment and Testing
Personal protective equipment (PPE) is essential to efforts to reduce the spread of the
virus. CMS issued guidance on April 2 that nursing home staff should use full PPE when
they have direct contact with known or suspected COVID-positive residents and masks
when while they are in the facility. At least one Governor, Larry Hogan of Maryland, is now
requiring nursing facility staff to wear full PPE at all times while providing care to residents
in the facility regardless of COVID status and to follow CDC guidance at other times. We
recognize, however, that certain facilities may still have difficulty acquiring sufficient PPE
for their needs and the CMS guidance includes a caveat that its PPE standards apply “to the
extent PPE is available and per CDC guidance on conservation of PPE.” In response to this
guidance, AARP believes the state must take immediate steps to ensure that staff caring for
individuals in nursing homes, assisted living communities, and home and community-based
settings are provided with proper PPE and that staff are using them.
Testing
Testing is the only method of being certain whether or not someone is COVID-positive. To
the extent possible, we believe it is important for both the staff and residents of North
Carolina’s LTSS facilities to have ready access to testing. This testing will help control the
spread of the virus among the resident population and the community at large, as staff,
emergency health care providers, on-site maintenance contractors and others come and go
from the facilities. AARP believes the state must take immediate steps to ensure full access
to testing for staff and residents of LTSS facilities. If supply shortages prevent wide-spread
testing, the state should prioritize testing for individuals with known contact with COVID-

 positive individuals, and for staff that have direct contact with residents, regardless of
whether or not they are experiencing symptoms.
Ensuring Proper Staffing
There is an urgent need to ensure that people receiving care in a residential facility are
getting the care they need during this crisis, which means that staffing issues must be
addressed. According to NC Health News, over 75% of the nursing homes that have had
COVID outbreaks in North Carolina have staffing shortages. We urge you to work with the
legislature to take immediate action to ensure adequate staffing, which may include
financial and other incentives, such as hazard pay, to better support direct care workers
during this time of emergency. North Carolina may also wish to consider allowing nurse
aides in training who have completed a specified minimum level of training to work in
facilities during this emergency with proper supervision. Like the individuals they serve,
care workers are also at high risk of infection. We believe the state must also develop
contingency plans to respond to situations where staffing levels are insufficient to meet the
needs of residents, and plan for ways to inform residents and their families of staffing
shortages.
AARP North Carolina greatly appreciates the state’s efforts to ensure the health and safety
of North Carolinians during this challenging time. Thank you for your prompt attention to
this issue. We stand ready to help in any way that we can. If you have questions, please
contact me or Lisa Riegel at _lriegel@aarp.org (919-670-8896).
Sincerely,
Mike Olender, State Director
AARP North Carolina
molender@aarp.org (919) 508-0298

Sincerely,

Mike Olender, State Director
AARP North Carolina
molender@aarp.org