United States Department of State Washington, D. C. 20520 July 27, 2018 Case No. F-2016-1 1607'l Segment: Zachary Kopplin 832 Valence Street New Orleans, LA 70115 Dear Mr. Kopplin, I refer to our letter dated June 27, 2018, regarding the release of certain Department of State material under the Freedom of Information Act (the 5 U.S.C. 552. After reviewing these documents, we have determined that 1 may be released in full, 90 may be released in part, and 9 must be withheld in full. An enclosure explains the FOIA exemptions and other grounds for withholding material. Where we have made excisions, the applicable FOIA exemptions are marked on the document. The 9 documents denied in full were withheld under Exemptions 6 and 7, 5 U.S.C. 552(b)(6) and All non-exempt material that is reasonably segregable from exempt material has been released in the enclosed pages. The review of potentially responsive documents to your request remains ongoing. If you have any questions, you may contact Assistant United States Attorney Joshua Kolsky at (202) 252- 2541 or Joshua.Kolsky@usdoj.gov. Please refer to the case number, 112016-1 1607, and the civil action number, 17-cy-02177, in all conununications regarding this request. Sincerely, CWQW Eric F. Stein, Director Office of Information Programs and Services Enclosures: As stated. {10(2) (bX3) (5X4) (5X6) 03(7) (10(3) (hX9) NR The Freedom of Information Act (5 USC 552-) FOIA Exemptions information speci?cally authorized by an executive order to be kept secret in the interest of national defense or foreign policy. Executive Order 13526 includes the following classi?cation categories: i .4 Military plans, systems, or operations 1.4 Foreign government information 1-4(c) intelligence activities, sources or methods, or 3.4(d) Foreign relations or foreign activities of the US, including con?dential sources 1.4(c) Scientific, technological, or economic matters relating to national security, including defense against transnational terrorism 1.40) US. Government programs for safeguarding nuclear materials or facilities L4 Vulnerabilities or capabilities of systems, installations, infrastructures, projects, plans, or protection services relating to US national security, including defense against transnational terrorism 1.401) Weapons of mass destruction Related solely to the internal personnel mics and practices of an agency Speci?cally exempted from disclosure by statute (other than 5 USC 552), for example: ARMSIEXP Arms Export Control Act, 50a USC 2411(c) CIA Central Intelligence Agency Act of 1949, 50 USC 403(g) EXPORT CONTROL Export Administration Act of 1979, 50 USC- App- Soc. 2411(c) FS ACT Foreign Service Act of1980, 22 USC 4004 WA Immigration and Nationality Act, 8 USC 12020?), See. 2226) IRAN Iran Claims Settlement Act, Public Law 99?99, Sec. 505 Trade secrets and confidential commercial or ?nancial information or intro-agency communications forming part of the deliberative process, attorney?client privilege, or attorney work product Personal privacy information Law enforcement information whose disclosure would: (A) interfere with enforcement proceedings (B) deprive a person of a fair trial (C) constitute an unwarranted invasion of personal privacy (D) disclose con?dential sources (E) disclose investigation techniques (F) endanger life or physical safety of an individual Prepared by or for a government agency regulating or supervising ?nancial institutions Geological and geOphysieal information and data, including maps, concerning wells Other Grounds for Withholding Material not responsive to a FOLA request excised with the agreement of the requester CO 652 8 1 US. Department of State Case No. F-2016-11607 Doc No. 006528137 Date: 07/27/2018 From: Martin, Tamara Sent: Tuesday, June 16, 2015 5:54 PM To: Klein, Darra ECDutyOfficer Parsley, Travis Ammar, Maha Proctor, Joy Cc: Geary, Susan A Scott, Henry Mazzuchi, Jennifer Grimes, Lauren Subject: RE: URGENT: HAS OPA TAKEN ACTION ON THIS FW: URGENT Au Pair: EV was hosted by verbally abusive DOS employee now given less than 72 hours to ?nd another host Sounds good. I did not notice the misspelling of the EV's 1St name. I searched on his last name and by sponsor and the record came up. Glad to know he?s been contacted by CPA and seems to be moving towards a good resolution (a new, better Regards, Tamara SBU This email is UNCLASSIFIED. From: Klein, Darra Sent: Tuesday, June 16, 2015 5:48 PM To: Martin, Tamara ECDutyOfficer; Parsley, Travis Ammar, Maha Proctor, Joy Cc: Geary, Susan Scott, Heniy Mazzuchi, Jennifer Grimes, Lauren Au Pair Program Subject: RE: URGENT: HAS OPA TAKEN ACTION ON THIS FW: URGENT Au Pair: EV was hosted by verbally abusive employee now given less than 72 hours to find another host No problem, Tamara. Thanks for making us aware of it! Maha and Ijust spoke with the EV and when we called he was in the middle ofan interview with a new host family that seemed like a promising match. He?s not in need ofemergency intervention from us so we're going to send him an e-mail (he could n't talk b/c he was in the middle of the interview) asking him to explain what happened. I hope you have an uneventful night as Duty Officer. P.S. I also see that his name is I B6 Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 This email is UNCLASSIFIED. From: Martin, Tamara Sent: Tuesday, June 16, 2015 5:35 PM To: Klein, Darra; ECDutyOfficer; Parsley, Travis Ammar, Maha Proctor, Joy Cc: Geary, Susan Scott, Henry Mazzuchi, Jennifer Grimes, Lauren Martin, Tamara Subject: RE: URGENT: HAS OPA TAKEN ACTION ON THIS FW: URGENT Au Pair: EV was hosted by verbally abusive DOS employee now given less than 72 hours to find another host Importance: High Thanks for your quick reply, Darra! I guess both of us are still in the office, right? I did SEVIS searches. Although the EV states that the HM works for the State Department, NONE of the HF names listed on the SEVIS record are in the DOS GAL. It appears that: (and current is was None ofthe above names are in the GAL. Hope this helps! Thanks! Regards, Tamara Tamara L. Martin Senior Compliance Of?cer U.S. Department of State Bureau of Educational and Cultural Affairs 301 4th Street, sw, Room 667 (SA-44) Washington, DC. 20547-4406 Phone: (202) 203-7213; Fax: (202) 203-7779 Email: MartinTL state .gov Please visit us at: handilyisatstatesgqy. Please follow us at: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528137 Date: 07/27/2018 CO 652 8 1 U.S. Department of State Case No. F-2016-11607 Doc No. 006528137 Date: 07/27/2018 SBU This email is UNCLASSIFIED. From: Klein, Darra Sent: Tuesday, June 16, 2015 5:31 PM To: Martin, Tamara ECDutyOfficer; Parsley, Travis Ammar, Maha Proctor, Joy Cc: Geary, Susan Scott, Henry Mazzuchi, Jennifer Grimes, Lauren Subject: RE: URGENT: HAS OPA TAKEN ACTION ON THIS FVV: URGENT Au Pair: EV was hosted by verbally abusive employee now given less than 72 hours to find another host Tamara, I went into the JlVisa Helpline mailbox and saw that the message had been moved to the Au Pair folder but it was not flagged yellow (the color for Au Pair). Also, it shows as having been read (see screen shot below). It was nowhere to be found in the AuPairProgram inbox so it looks like it was not forwarded to that e?mail address as it should have been. OPA will call the EV now and I'll talk to my team tomorrow to determine what happened. Thanks for bringing this to our attention. )5 3'-1 Visa Emergent}? ALI PEER: Caller reoc- g-f-ormal complaint against Cult 415 i555 3171 Visa Emergent}: PALE: Caller says she has Ii: day's to final emplacement Mon '39 l?riE 1' Date: Last Week 9-1 visa Enter-gent}: ALI FAIR: Host to con-(arming: how in. 3% KB Fri-"Z AU PAIR: EVE-job and visa wrongfully term'tnm .?c?re-d 811872015: 4:23. 6-1 Fi? i=1 Visa .E mergerzty URGE NT AU PEER: 5 job and visa mo rugtt terminated.? med 52 ?48 3?1 KB ii?l ?u?isa Emergency URGENT at; Pair: E?u? must return home, tree-tang cataract: 5:125:21 Firm Weeks Sign 3'-1 Visa Emergent}? Au Pair: Caller did not spas-la: suf?cient Engiish but was Au; Pair Pro gram NT At. PAIR: Sp ens-o tot-:15 call 11-1 "Elsa Emergency URGENT ALI PAR: Sponsor told caller they are booking Ella-Ye: Lest Bloom Pl "a?isa Emergency Au Pair: to contact 3 ?on-5m Emergen . about request- complain.? 11-1 'u?rsa merge UNRE D: travel. Eta-tie. go's :3 n: 'irnrm-g rant W33 due-attorn- 31-1 't?isa a-u- Pair: 21 phone num- er veri?cation Ji-?t Visa Emergency Spenser complain-t to he submitted to Vivi-535..? 1- .1--1 Visa Emergent): Au Pair: ?4 here to gut-ink a complaint abet-rt a sponaor - Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 This email is UNCLASSIFIED. From: Martin, Tamara Sent: Tuesday, June 16, 2015 5:15 PM To: ECDutyOfficer; Parsley, Travis Ammar, Maha Proctor, Joy Klein, Darra Cc: Geary, Susan Scott, Henry Mazzuchi, Jennifer UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528137 Date: 07/27/2018 CO 652 8 1 U.S. Department of State Case No. F-2016-11607 Doc No. 006528137 Date: 07/27/2018 Subject: URGENT: HAS OPA TAKEN ACTION ON THIS FW: URGENT Au Pair: EV was hosted by verbally abusive employee now given less than 72 hours to find another host Importance: High Dear all, I am starting as hotline duty officer today (ha nd-off from Travis) because I am teleworking tomorrow. It is nowjust after 5:00pm Tuesday and I just checked the BB voice mail and there is a message from JASZ which was left last night (5:32pm, Monday, June 15th). I checked the email In Box and the following email was still UNREAD in the In Box. So, lam wondering if anyone in OPA got the email in11VisaHelpline In Box, and has, in fact, taken action. Please advise. Thank you! Regards, Tamara Tamara L. Martin Senior Compliance Of?cer U.S. Depainnent of State Bureau of Educational and Cultural Affairs 301 4th Street, sw, Room 667 (SA-44) Washington, DC. 20547-4406 Phone: (202) 203?7213; Fax: (202) 203?7779 Email: MartinTL state gov Please visit us at: http:// 1visa.state.gov Please follow us at: From: J-l Visa Emergency Hotline Sent: Monday, June 15, 2015 5:32 PM To: J1VisaHelpline; ECDutyOfficer Subject: URGENT Au Pair: EV was hosted by verbally abusive employee now given less than 72 hours to find another host Au Pair Program NATURE OF THE CALL What's the reason for your call today? [Pgl] Caller is Au Pair that was hosted by a family (mother) that works for so he is very reluctant to call because he is afraid of retaliation. The EV stated that he was verbally abused by the host mother threatened on a regular basis about being sent back home. The EV was ?nally removed from the host home and Cultural Care Au Pair (CCAP) asserted that they were going to conduct an investigation because of several complaints from previou by that family. Now CCAP is not providing the EV with any supporthost home he is to be housed with a CCAP em 10 ee but his local coordinator, kept stressing that he should ?nd a friend to stay with. Once the friend informed the EV that he should probably go stay with the so that she can wor at muc ar er to ?nd him another host, the then declared that she has pneumonia. The EV then asked : for the contact 1 ormatlon of the LC that would be handling her responsibilities while she was sick an ave him the name number of her husband. Now CCAP says that he only has until Wednesday, June 17th to locate a host family or he will have to return to his home country. alleges that there is additional information he would like to share but he is hesitant to share it with anyone except the person who will be handling his case since it involves a employee. The EV would like a call back as soon as possible since it looks like he has under 72 hours to remain in the country. Is your call related to the safety and welfare of the Au Pair? [Pgl] Yes Is your call related to the safety and welfare of the Family? [Pgl] No Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] No INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE TO BE CALLED OR EMAILED BY DOS [Pgl] CALL THIS CALLER. CONTACT INFORMATION The Caller The Au Pair Can I have your first name please? [Pgl] Can I have your middle name? [Pgl] NONE Can I have your last name? [Pgl] In case we're disconnected, can I have your telephone number? [Pgl] UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528137 Date: 07/27/2018 CO 652 8 1 US. Department of State Case No. F-2016-11607 Doc No. C06528137 Date: 07/27/2018 B6 Can I have your email address ifyou have one? [Pgl] UNKNOWN Do you wish to remain anonymous? [Pgl] [Yes, I Wish to remain anonymous DISCLAIMER STATEMENT DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? OK Is the Caller the Au Pair? Are you participating in the Visa Au Pair Program? [Pg2] (X) Yes, I am a J?l Visa Au Pair exchange Visitor LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO. Do you have your J-l Visa or Form DS-2019 with you? (X) No What is the SEVIS Number? [Pg3] UNKNOWN What is your home country? [Pg3] Brazil PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] Cultural Care Au Pair What is your/EV's Sponsor Organization's Telephone Number? [Pg4] UNKNOWN What is your/EV's Sponsor Organization's Email address? [Pg4] UNKNOWN LOCAL INFORMATION What is your/EV's Local Coordinator's First Name? [Pg5] What is your/EV's Local Coordinator's Last Name? [Pg5] What is your/EV's Local Coordinator's Telephone Number? [Pg5] UNKNOWN What is your/EV's Local Coordinator's Email Address? [Pg5] UNKNOWN Follow up inquiry - Have you called the Visa Emergency Hotline about this question or problem in the past? Make a selection [Pg7]. [This is not a follow up call What are your questions at this time? [Pg7] Make a selection to go to the appropriate response to provide the Caller/EV. [Pg8] [[Select if the call is related to a General J?l Visa inquirey, OTHER THAN Health, Safety, and Welfare of the exchange visitor] UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528137 Date: 07/27/2018 CO 652 8 1 US. Department of State Case No. F-2016-11607 Doc No. C06528137 Date: 07/27/2018 For General Visa related inquiries you should contact the State Department by email at For more info on the Visa Program you can go to: I can email this to you if you like. SUBMIT FORM AND INDICATE HOW CALL WAS HANDLED Submit Form and Indicate How Call Was Handled [Pg17] Documented the Health, Welfare, and Safety issue and escalated call to State Department AFTER DOS business hours, sent call summary report. Call Subject URGENT Au Pair: EV was hosted by verbally abusive employee now given less than 72 hours to ?nd another host Thank You, J-1Visa Emergency Hotline Analyst Please do not reply to this message. This is an Lin?monitored email account, you will not receive a response. SBU This email is UNCLASSIFIED. SBU This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528137 Date: 07/27/2018 CO 652 8 1 4 US. Department of State Case No. F-2016-11607 Doc No. CO6528140 Date: 07/26/2018 From: Ammar, Maha Sent: Tuesday, June 23, 2015 9:44 AM To: Au Pair Program Subject: AuPairCare: Complaint/Hotline: Escalated: Columbia: BB Work Hours Duties Beyond Childcare Issues +Fai1ed Rematc +Requ1red Departure within 48 Hours RELEASE IN PART From: Au Pair Program Sent: Monday, June 22, 2015 7:20 PM To: Private Sector Exchange Cc: Saba, G. Kevin; Davis, Liza; Custin, Dick Scott, Henry Klein, Darra; Gomelsky, Stacey Dorrier, William Hawkins, Karen S: Gearv, usan Lerner, Robin Subject: :AuPairCare: Complaint/Hotline: Escalated::(Columbia: Work Hours Duties B6 Beyond Childcare Issues +Failed Rematch +Required Departure within 48 Hours Escalated Incident Report Au Pair Exchange Program B6 . UPDATE. June 22,2015 Exchange Visitor Name, SEVIS, Country of Citizenship: Columbia Nature of Incident: Work-hour Issue Duties beyond Childcare, Failed Two-Week Rematch, Required Departure from US. within 48 hours Sponsor Name and Number: AuPairCare, Date of Occurrence: April 2015 (since program start) Date Reported to Sponsor: NA Date Reported to DOS: May 18, 2015 (to Emergency Hotline) May 19, 2015 (to OPA) Location (City, State): B6 Brief Narrative (Who/ by Whom, What, When, How): :called the Emergency Hotline on May 18 to inquire who to contact regarding regulatory aberrations of the Au Pair Program committed by the host family. Status and Action Taken: OPA staff called back Ms. Karen Redondo on May 19 and learned the following: >:is a long-time friend visa pursuing graduate studies. >Edecided to call the Emergency Hotline on behalf of her friend (1) to report on the alleged regulatory aberrations of the Au Pair Program committed by the host family, (2) a college graduate, is being treated as domestic help, fear of reporting to sponsor the regulatory aberrations and going into Rematch, fear of returning to Columbia this early into her program if Rematch fails, and (5) finding out is options other than Rematch. >Ereported that since started her program on April 6, 2015 she has been asked to work 60-70 hours per week and has been assignec duties beyond childcare cooking and doing the laundry for the family, and UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528140 Date: 07/26/2018 B6 B6 B6 B6 B6 B6 CO 652 8 1 4 US. Department of State Case No. F-2016-11607 Doc No. 006528140 Date: 07/26/2018 cleaning the house). :(takes care of two host family children ages four years and 18 months. >Ereported that whenEtried talking to the host family about the work hours and duties not included in her contract they allegedly became defensive and threatened to go into rematch. added, "(:does not go out due to everything being so far away.? provided OPA staff contact number 1): for follow?up and added thatEs predicament is true of many other au pairs afraid to speak-up. OPA was able to briefly speak with Paola on May 19 -- due to baby?s crying. Sconfirmed what her friend had reported to OPA. She asked that OPA not inform sponsor Au PairCare without her permission. OPA tried to contactEby phone (since May 19) and has left messages on May 20?22. OPA cannot helpEor other au pairs referenced who are not having positive program experiences without being provided with additional information (au pairs? names) and authorization to contact sponsor(s). Updates in Chronological Order (with most recent on the top): June 22, 2015 OPA Update CPA is ascertaining sponsor?s corrective actions when informed of : not being paid for the overtime worked -- as per governing CFRs and FLSA. June 17 2015 OPA Update 5 friend) called OPA for assistance on behalf of her friend. She reported that was not able to find another host family during the two?week Rematch Period which is all a ong. She also reported, AuPairCare required:(to purchase an outbound ticket within 72 hours 0 Rematch end date (departing on June 22, 2015). She added, 1: paid over $3,000 for a one year exchange program and ended-up with an eleven week misfortune.? Upon follow-up with sponsor, OPA confirmed:(s updates. Au PairCare justified their requiring exchange visitors whose programs are ended abruptly/withdraw (due to no fault of their own) to depart the US within 48-72 hours according to State Department?s website and guidance provided by some EC staff. OPA flagged for management that this requirement has not been communicated by all EC staff and enforced by all sponsors -- as per DHS regulations. The 30-day travel status grace period is granted to J- and F-visa holders under DHS. Also, in furtherance of the Fulbright Hayes Act spirit of fostering good others like her who have endured negative exchange experiences (abuse, harassment, etc.) should be allowed to use the DHS granted 30 days for travel (and/or packing) and not be required to depart within 48 hours like those participants Terminated for committing egregious acts in violation of state or federal law. June 12, 2015 Update Sponsor reported, ?(:was added to our Rematch Roster on June 3, 2015. She has been added to five Host Family's favorites and has been interviewed by two families who decided not to match with her.? GPA is verifying the following information provided by Eon the two host families who interviewed her: (1) the first host family has four children and a busy life st le ere she would be expected to, once again, work more than 45 hours/week. (2) the second family required 0 only speak Spanish in the host home for the children to improve their Spanish language proficiency. The circumstances of both families do not seem to be in conformance with the CFRs yet they seem to be deemed eligible to host. June 2, 2015 Sponsor Update Host family was able to adjust schedule and met with Area Director and au pair to address concerns. Au pair :lstated the host mother seemed to always express disappointment in her performance hence her trying to do all she could to meet her expectations/approval. Au pair started doing additional chores when she saw a need such as the family laundry, cooking and extra cleaning. Host family stated they were surprised the au pair was upset and hadn?t realized her voluntary actions had become a burden. Area Director clarified that despite UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528140 Date: 07/26/2018 CO 652 8 1 4 US. Department of State Case No. F-2016-11607 Doc No. C06528140 Date: 07/26/2018 an action being voluntary if it is outside of the program parameters it should have been stopped. Host father: admitted there was one week when he was late coming home from work causing au pair to go B5 over the maximum ten hours per day. The host family stated they reduced au pair?s hours the following week. Area Director reiterated the regulations and the need to have alternate childcare in place for emergencies. Host family stated they understood and thanked au pair for her time and the extra work that week. B5 Area Director determined there were miscommunications and misunderstandings from both sides. When au pair first arrived the host family had hoped she would spend her first weekend with them so they could take time to get to know one another. The Au pair felt she was getting to know the family during the work week and preferred to spend her weekend time out of state with a friend. Each party seemed frustrated with the othefs expectations. Area Director determined the host family was verbally providing the schedule and not putting it into writing which caused miscommunications for the au pair. The host family said that they did not intend for their discussion about rematching to come across as a threat. The host mother expressed her disappointment and frustration with the au pains performance when au pair asked for clarity in the schedule and duties. It was determined by the Area Director that the conversation was that of disappointment and not threatening. Area Director determined that au pair had convenient access to public transportation to socialize locally after work. Au pair clarified she did not wish to work weekends because she was too far from her friend to go out with her during the work week. Sponsor reported that the meeting concluded with all parties agreeing to end the placement and go into rematch. Au pair will go into rematch and hopes to secure a new placement where she can complete her program year. Host family Sis relocating to on Friday, June 05, 2015 and au pair has agreed to join them for her transition BB period. Sponsor reported, moved with the host family to :lmhere she will continue to work while B6 she is in rematch trying to secure a new host family. May 31, 2015 Sponsor Update During the Area Director?s meeting with au pair, the following concerns were addressed: Au pair :lsaid she is working some weekends and it was her understanding during the interview process that BB this would not be required to do that. Au pair stated she was helping the host family with cleaning the house, cooking meals, cleaning after meals, and doing the household laundry. Au pair said the chores had become an expectation in addition to her typical responsibilities. Area Director reviewed the weekly schedule with au pair and stated one of the weeks indicated there were four days when au pair exceeded the ten hour maximum. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528140 Date: 07/26/2018 CO 652 8 1 4 US. Department of State Case No. F-2016-11607 Doc No. C06528140 Date: 07/26/2018 Au pair stated when the baby cried at night or early in the morning she was occasionally woken-up. The baby sleeps in the parents? bedroom and it is in close proximity to the au pair?s room. Au pair stated she was asked to work that very evening when according to the schedule she was free. Area Director told au pair that she would schedule a mediation meeting with her and the host family to review concerns and make sure the schedule and duties adhered to program guidelines. When setting the appointment the Area Director requested the host family provide a weekly written schedule in advance of the meeting. Host family said that due to work schedule and upcoming move, they could meet on Thursday, June 4, 2015. May 29, 2015 Sponsor Update Area Director contacted au pair to confirm she would attend the au pair meeting on May 31, 2015 to discuss concerns in the host home. Area Director and au pair agreed they would discuss the issues in detail at that time. Area Director assured au pair that she had her full support and there was no reason to fear talking to the agency. Area Director asked au pair to provide her schedule for that week to review prior to the meeting. May 28, 2015 Sponsor Update The Department of State forwarded a concern to Au PairCare requesting follow-up after receiving a call on their Emergency Hotline regarding The complaint was filed by: Es friend. The B5 friend was concerned that was providing duties beyond the scope of the au pair program and working more than BB 45 hours per week. Sponsor Followed Procedures: _Yes _No _To Be Determined If please explain: Maha Ms. Maha Ammar . Office of Program Administration (OPA) . . Senior Program Analyst . . 301 4th Street, 3rd Floor . Washington, DC 20547 . Tel: 202-203-7997 . From: J1VisaHeIpIine Sent: Tuesday, May 19, 2015 8:05 AM To: Au Pair Program Subject: FW: Au Pair: EV to contact sponsor From: J-1 Visa Emergency Hotline Sent: Monday, May 18, 2015 5:27 PM To: J1VisaHeIpIine Subject: Au Pair: EV to contact sponsor Au Pair Program NATURE OF THE CALL UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528140 Date: 07/26/2018 CO 652 8 1 4 US. Department of State Case No. F-2016-11607 Doc No. C06528140 Date: 07/26/2018 What's the reason for your call today? EV inquired who should she report that her host family is making her work more hours that her contract stipulates allows. Asked caller has she informed her sponsor yet. Caller said NO and said she will report it to her sponsor ?rst. Is your call related to the safety and welfare of the Au Pair? [Pgl] No Is your call related to the safety and welfare of the Family? [Pgl] No Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] Yes INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE TO BE CALLED OR EMAILED BY DOS DO NOT CALL THIS CALLER. CONTACT INFORMATION The Caller The Au Pair Can I have your ?rst name please? [Pgl] B6 Can I have your middle name? Can I have your last name? [Pgl] B6 In case we're disconnected, can I have your telephone number? B6 Can I have your email address if you have one? UNKNOWN Do you wish to remain anonymous? UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528140 Date: 07/26/2018 CO 652 8 1 4 US. Department of State Case No. F-2016-11607 Doc No. C06528140 Date: 07/26/2018 DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? [Is the Caller the Au Pair?] Are you participating in the Visa Au Pair Program? [Pg2] (X) Yes, I am a J-l Visa Au Pair exchange Visitor LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO. Do you have your J-l Visa or Form DS-2019 with you? (X) I don't Know What is the SEVIS Number? UNKNOWN What is your home country? UNKNOWN PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] UNKNOWN What is your/EV's Sponsor Organization's Telephone Number? [Pg4] UNKNOWN What is your/EV's Sponsor Organization's Email address? [Pg4] UNKNOWN LOCAL INFORMATION What is your/EV's Local Coordinator's First Name? [Pg5] UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528140 Date: 07/26/2018 CO 652 8 1 4 US. Department of State Case No. F-2016-11607 Doc No. C06528140 Date: 07/26/2018 UNKNOWN What is your/EV's Local Coordinator's Last Name? UNKNOWN What is your/EV's Local Coordinator's Telephone Number? [Pg5] UNKNOWN What is your/EV's Local Coordinator's Email Address? UNKNOWN Follow up inquiry - Have you called the Visa Emergency Hotline about this question or problem in the past? Make a selection [Pg7]. [This is not a follow up call What are your questions at this time? [This is your trigger question to know if you should skip down to the General J-l, Health Safety, and Welfare, Health Insurance, Transportation/Travel, SEVP, I-SISA, or 1-901 Visa questions and responses] Make a selection to go to the appropriate response to provide the Caller/EV. [Pg8] [[Select if the call is related to a General I -1 Visa inquirey, OTHER THAN Health, Safety, and Welfare of the exchange Visitor] For General J?l Visa related inquiries you should contact the State Department by email at jvisas@state.gov. For more info on the J-1 Visa Program you can go to: I can email this to you if you like. SUBMIT FORM AND INDICATE HOW CALL WAS HANDLED Submit Form and Indicate How Call Was Handled [Pg17] Gave caller health insurance, general, transportation/travel, SEVP, 1-901, or Au Pair Program information, sent call summary report. Call Subject UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528140 Date: 07/26/2018 CO 652 8 1 4 US. Department of State Case No. F-2016-11607 Doc No. C06528140 Date: 07/26/2018 Au Pair: EV to contact sponsor Thank You, J-1Visa Emergency Hotline Analyst Please do not reply to this message. This is an un-monitored email account, you will not receive a response. This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528140 Date: 07/26/2018 CO 652 8 1 4 US. Department of State Case No. F-2016-11607 Doc No. CO6528145 Date: 07/26/2018 From: Ammar, Maha Sent: Monday, July 27, 2015 1:33 PM To: Saba, G. Kevin Cc: Scott, Henry Klein, Darra Au Pair Program Mackey, Steven Knepper, Renee Gomelsky, Stacey A Cwyk, Victoria Hawkins, Karen Dorrier, William Geary, Susan A Lerner, Robin Subject: Au Pair in America I Complaint Escalated Initial 7/21 Filed by Host Motherl ll Alleged Child Endangerment Reported Program Placement Issues Attach: [Untitled].pdf B6 Au Pair Exchange Program ESCALATED Report Initial: July 27, 2015 B6 Exchange Visitor Name (SEVIS Number Country): l:l Netherlands Nature of Incident/Complaint: Alleged Child Endangerment Reported Program Placement Issues Sponsor Name and Program Number: Au Pair in America Date of Occurrence: Date Initially Reported to Sponsor: July 27, 2015 Date Initially Reported to DOS: July 20, 2015 Host Family Name(s) and Address (city, state): Brief Narrative (Who/ by Whom, What, When, How): complainant, reported hosting au pairs through Au Pair in America since 2012. During this time, she has had two au pairs that she describes as being ?inexperienced, immature, and incapable of taking care of children and endangering their safety.? She also stated that she is ?well aware of the abuses caused by host families to au pairs? upon taking in au pairs who were in unsafe or unhappy matches. During a follow-up call (by OPA) requested by in her complaint, she reported one of her au pairs alleged being sexually harassed by the host father who had lost his job and was home drinking excessively. The second au pair reported to having gone into rematch with the Supon being allegedly required to work more than 45 hours per week, not compensated for the hours worked, and tasked duties not related to childcare by her former host family who were provided with another au pair. Evolunteered to provide the names of those au pairs and additional details for the Department to investigate. :reported the two most recent au pairs placed in her home by Au Pair in America endangered the safety of her children. She noted, during the three weeks Au PairSwas with them, she went out every night of the week until the morning hours (4:00 -5:00 am) and woke the household upon her return. alleged having scratched her seven?year daughter and her friend. The girls had scratches all over their arms and legs because Sallegedly drew on them with a ball point pen. Estated, 'Epressed so hard, she broke the skin. She took photos of whatEldid and sincerely regrets not calling the police at the time.? The au pair placed in theE household, before is reported to have been "aloof, not engaging the children, and misrepresented her childcare UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528145 Date: 07/26/2018 CO 652 8 1 4 U.S. Department of State Case No. F-2016-11607 Doc No. C06528145 Date: 07/26/2018 qualifications," according to . When advised bd: to play games with children to engage them, the au pair allegedly invented a game called ?Zombie? -- similar to hide and go seek but when the au pair caught one of the children she would bite them. : reported her children having bite marks and one day the au pair bit her daughter so hard she broke the skin. The host family reported this incident to the community counselor and regional director and asked that this au pair be removed immediately. Action(s) Taken by Sponsor: This complaint focused on au pair 5 reported lack of better judgement, true motives of coming to the U.S. to party/drink (using 5 printer to print a fake ID), researching change of visa status to remain in the U.S., and sponsor's program administration that could endanger the safety and welfare of the host children. Ended that upon reporting au pair 5 drawing with a ball point pen and breaking the girls? skin to the APIA Community Counselor and Regional Director and requesting thatSnot be anywhere near her children, the Regional Director allowedEto rematch and stay at theSs household for the two-week re-match period. Ereported the Regional Director allegedly stating, ?they rarely let a girl rematch three times but they would in this instance provided they would put restrictions on her match not be in a household with children under 10 and that every community counselor and potential host family would be told what happened at the The complainant reported that she coincidentally learned that au pair 5 profile was sent to a friend (host family in rematch) with three boys under the age of 8 years. Upon researching, reported that her friend and the community counselor were not informed of whatl:ljid to the girls and that she was pursuing a third match. reported having to immediately emailed APIA field staff to inform them there were no restrictions in place, as previously indicated. APIA staff allegedly responded that it was up to the community counselors to read the template and decide whether to pass the information on to the host families. Estated, wish someone told me how inexperienced, immature, and incapableSis and what her true motives were in coming to the U.S. and that she should not be taking care of children." reported that au pairEcould not find a host family during the two-week rematch period while in her home but was allowed by sponsor a third week extension provided she could find a friend to stay with. Upon researchinggreported having discovered the following re-matched with a family in whose children are ages 1, 3, and 5 years; (2) their community counselor (S) had no idea about the ?restrictions? and what id to her daughter; and (3 would not be starting to work for this family until the last week in August 2015. inquired how/why is allowed to stay in the U.S. without a host family for two months if she does indeed move with the family in : by end of August 2015 since :ls last day working at theSwas June 23, 2015. Detailed Timeline of Events: Sponsor Followed Procedures: Yes _No To Be Determined Upon receipt of the complaint, OPA called on Tuesday, July 22, 2015 as requested in her complaint. OPA will be following through with sponsor APIA to review their re-match policy and measures to ensure the health, safety, and welfare of all parties involved in the program, and the non-reporting of the incidents referenced by - that she indicated could report to the police as practices that might endanger the safety of host children. attributed her research and follow through conducted on au pairs and program administration to being a former investigative reporter. Ms. Maha Ammar . Office of Program Administration (OPA) . . Senior Program Analyst . . 301 4th Street, 3rd Floor . Washington, DC 20547 . Tel: 202-203-7997 . UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. C06528145 Date: 07/26/2018 CO 652 8 31 US. 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I .6611 3116363163366.6663.6111636 T66. 6631316613. 16661666. 66311 APEA 6663.13 E3 .11633216-617'16131163531-63' 1.66 61666311. 66333613 6-6-33116166-31666 6'f-3E16r-663'616E166= 6-2116 6613.666. 36333113317616 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528314 Date: 07/26/2018 CO 652 8 32 US. Department of State Case No. F-2016-11607 Doc No. 006528320 Date: 07/26/2018 From: Au Pair Program Sent: Tuesday, July 28, 2015 3:04 PM To: 35 Cc: Au Pair Program Klein, Darra Subject: RE: Cultural Care Au Pair - Media coverage update Beam EELEASE IN PART Thanks so much! Kindest Regards, Joy This email is UNCLASSIFIED. From: Sent: Tuesday, July 28, 2015 2:25 PM To: Au Pair Program Subject: RE: Cultural Care Au Pair - Media coverage update Hi Joy, Here?s the Daily Business Review article text: The Au Pair Program is Broken and Here's How They Plan on Fixing it Celia Ampel, Daily Business Review July 21, 2015 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528320 Date: 07/26/2018 CO 652 8 32 US. Department of State Case No. F-2016-11607 Doc No. 006528320 Date: 07/26/2018 Sigrid McCawley and Lauren Fleischer Louis Melanie Bell Two Fort Lauderdale lawyers hope to help raise wages for au pairs across the country through a class-action suit. Boies, Schiller 8: Flexner attorneys Sigrid S. McCawley and Lauren Fleischer Louis are part of a legal team alleging the 15 government-selected au pair sponsor organizations have colluded to keep wages at $4.35 an hour for thousands of au pairs. The live-in nannies "are working a large number of hours," McCawley said. "They're not getting paid a federally mandated wage. And because they're foreigners, they don't know where to turn. They don't have a voice, and they're not aware of their rights." The price-fixing and minimum wage violation lawsuit seeks to overhaul the American au pair program, which brings 13,000 young adults into the U.S. every year on J-l visas. The suit was filed in November by Towards Justice, a Colorado-based nonprofit that focuses on workers' rights, for lead plaintiff Johana Paola Beltran. The case is in US District Court for Colorado under Judge Christine M. Arguello. Au pairs are paid $195.75 a week for 45 hours of work, a minimum amount calculated by the US. Department of State in 2007. The figure is based on the federal minimum wage, minus a 40 percent credit for room and board, which host families provide. But the plaintiffs contend the government has always said J-1 visa holders are entitled to minimum wage. After the suit was filed, the State Department took down the 2007 notice and made public statements saying it expected sponsors to comply with federal and state minimum wage laws, said plaintiffs' attorney Matthew Schwartz of Boies Schiller in New York. Defendants seek to have the suit dismissed, saying the allegations fundamentally mischaracterize the au pair program as a work program, rather than a cultural exchange. The program was designed to help increase understanding between the US and foreign countries, wrote attorneys for au pair sponsor organization InterExchange in an April 20 motion to dismiss the complaint. Because the program is under the immigration umbrella, federal law should preempt state law when it comes to au pairs, the motion continues. The defense also holds that the program would become less unified if it were governed by state laws, and the au pair experience would begin to differ significantly from state to state. InterExchange lead attorney Brooke Colaizzi of Sherman Howard in Denver declined to comment on the pending litigation. Plaintiffs' attorneys said it's inappropriate to deduct room and board costs from au pairs' wages because credits are not permissible when certain provisions are required by law or are implemented for the employer's benefit. "You don't get to pass on your business expense to your employees, whether it's uniforms, tools of the trade or in UNCLASSIFIED US. Department of State Case No. F-20?l6-?l1607 Doc No. 006528320 Date: 07/26/2018 CO 652 8 32 US. Department of State Case No. F-2016-11607 Doc No. 006528320 Date: 07/26/2018 certain circumstances, housing," Schwartz said. The state department has never directly pushed the sponsor organizations to make sure host families pay minimum wage, plaintiffs' attorneys said. "As with many things with the government, it often takes a private citizen raising the issue before it gets addressed adequately," McCawley said. "We needed to bring this lawsuit to highlight the problems that are underlying the program so that we can effectuate some change." The plaintiffs are represented by Louis, McCawley and Schwartz, as well as Peter Skinner and Randall Jackson of Boies Schiller in New York and Alexander Hood of Towards Justice in Denver. The 15 sponsor organizations' attorneys are from the firms Sherman Howard, Kelly 8: Walker, Greenberg Traurig, Brownstein Hyatt Farber Schreck, Holland Hart, Gordon 8: Rees, Jester Gibson 8: Moore, Wheeler Trigg O'Donnell, Fisher Phillips, Snell Wilmer and Dufford Brown in Denver; Rietz Law Firm in Dillon, Colorado; Lawson Weitzen in Boston and Bogdan Enica in St. Petersburg. BS Senior Vice President Cultural Care Au Pair EF Center Boston Two Education Circle Cambridge, MA 02141 Office: Skype: From: Au Pair Program Sent: Tuesday, July 28, 2015 2:19 PM To: Cc: Au Pair Program Subject: RE: Cultural Care Au Pair - Media coverage update Hi Some of the articles require you to "create an account? is there a way you could forward these articles without me having to create an account to view? Joy This email is UNCLASSIFIED. From: Sent: Tuesday, July 28, 2015 10:34 AM To: Au Pair Pro ram mi Subject: Cultural Care Au Pair - Media coverage update Good Morning, While the Department is likely aware of and following media coverage on the pending litigation out of Colorado, we want to remain compliant with our reporting responsibilities in this regard. In the interest of making sure the UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528320 Date: 07/26/2018 CO 652 8 32 US. Department of State Case No. F-2016-11607 Doc No. C06528320 Date: 07/26/2018 Department is informed of any coverage which may bring the program into disrepute, we wish to bring the following articles to your attention: 2009591. Thank vou. B6 Senior Vice President, ARO Cultural Care Au Pair EF Center Boston Two Education Circle Cambridge, MA 02141 Office: Skype: tura care.c0m UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528320 Date: 07/26/2018 CO 652 8 322ilED US. Department of State Case No. F-2016-11607 Doc No. 006528322 Date: 07/26/2018 From: Ammar, Maha Sent: Tuesday, July 28, 2015 6:18 PM To: Au Pair Program Cc: Proctor, Joy B6 Subject: Au Pair in Americ Complaint scalated Initial 7/21 Filed by Host Motherm B6 I Alleged Child Endangerment Reported Program Placement Issues B705) Yep! Don?t know yet if Joy or I will follow-up with APIA regarding this complaint. Thank you, Lauren. MW RELEASE IN PART From: Au Pair Program B6 Sent: Tuesday, July 28, 2015 10:04 AM To: Ammar, Maha Subject: FW: Au Pair in America Complaint Escalated Initial 7/21 Filed by Host Mother B6 Alleged Child Endangerment Reported Program Placement Issues Hi Maha, I noted the following in the report. Do you plan to investigate the sexual harassment allegation as well? That would have to be logged as a separate ?complaint" on the behalf of the EV if it is found to be true. ?During a follow?up call (by OPA) requested by in her complaint, she reported one of her au pairs alleged BB being sexually harassed by the host father who had lost his job and was home drinking excessively." Lauren SBU This email is UNCLASSIFIED. From: Ammar, Maha Sent: Monday, July 27, 2015 1:33 PM To: Saba, G. Kevin Cc: Scott, Henry Klein, Darra; Au Pair Program; Mackey, Steven Knepper, Renee; Gomelsky, Stacey Cwyk, Victoria Hawkins, Karen Dorrier, William Geary, Susan Lerner, Robin Subject: Au Pair in America Complaint Escalated Initial 7/21 Filed by Host Mother Joy Sexton Maria Iwema N0012412049 Alleged Child Endangerment Reported Program Placement Issues Au Pair Exchange Program ESCALATED Report Initial: July 27, 2015 Exchange Visitor Name (SEVIS Number Country): Netherlands Nature of Incident/Complaint: Alleged Child Endangerment Reported Program Placement Issues Sponsor Name and Program Number: Au Pair in America P-3-05214 Date of Occurrence: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528322 Date: 07/26/2018 CO 652 8 322ilED US. Department of State Case No. F-2016-11607 Doc No. C06528322 Date: 07/26/2018 Date Initially Reported to Sponsor: July 27, 2015 Date Initially Reported to DOS: July 20, 2015 Host Family Name(s) and Address (city, state):? B6 Brief Narrative (Who/ by Whom, What, When, How): complainant, reported hosting au pairs through Au Pair in America since 2012. During this time, she has had two au pairs that she describes as being ?inexperienced, immature, and incapable of taking care of children and endangering their safety.? She also stated that she is "well aware of the abuses caused by host families to au pairs? upon taking in au pairs who were in unsafe or unhappy matches. During a follow-up call (by OPA) requested bD :Iin her complaint, she reported one of her au pairs alleged being sexually harassed by the host father who had lost his job and was home drinking excessively. The second au pair reported tthaving gone into rematch with the :bpon being allegedly required to work more than 45 hours per week, not compensated for the hours worked and tasked duties not related to childcare by her former host family who were provided with another au pair. :}volunteered to provide the names of those au pairs and additional details for the Department to investigate. reported the two most recent au pairs placed in her home by Au Pair in America endangered the safety of her children. She noted, during the three weeks Au Pair :was with them, she went out every night of the week until the morning hours (4:00 -5:00 am) and woke the household upon her return. allegedg having scratched her seven?year daughter and her friend. The girls had scratches all over their arms and legs ecause Sallegedly drew on them with a ball point pen. Estated, pressed so hard, she broke the skin. She took photos of what did and sincerely regrets not calling the police at the time." The au pair placed in the household, beforeElis reported to have been ?aloof, not engaging the children, and misrepresented her childcare qualifications," according tog When advised to play games with children to engage them, the au pair allegedly invented a game called ?Zombie? -- similar to hide and go seek but when the au pair caught one of the children she would bite them. ?reported her children having bite marks and one day the au pair bit her daughter so hard she broke the skin. ost family reported this incident to the community counselor and regional director and asked that this au pair be removed immediately. Action(s) Taken by Sponsor: This complaint focused on au pair:Is reported lack of better judgement, true motives of coming to the US to party/drink (using printer to print a fake ID), researching change of visa status to remain in the U.S., and sponsor?s program administration that could endanger the safety and welfare of the host children. noted that upon reporting au pair : s drawing with a ball point pen and breaking the girls? skin to the APIA Community Counselor q:p and Regional Director and requesting that Snot be anywhere near her children, the Regional Director allowed Ste rematch and stay at the:ls household for the two?week re?match period. Sreported the Regional Director allegedly stating, "they rarely let a girl rematch three times but they would in this instance provided they would put restrictions on her match not be in a household with children under 10 and that every community counselor and potential host family would be told what happened at The complainant reported that she coincidentally learned that au pair 5 rofile was sent to a friend (host family in rematch) with three boys under the age of 8 years. on researchi?reported that her friend and the communit counselor were not informed of what did to the girls and that she was pursuing a third match? reported having to immediately emailed APIA field staff 3 to inform them there were no restrictions in place, as previously indicated. APIA staff allegedly responded that it was up to the community counselors to read the template and decide whether to pass the information on to the host families. :lstated, wish someone told me how inexperienced, immature, and incapableSis and what her true motives were in coming to the US and that she should not be taking care of children." reported that au pairSould not find a host family during the two-week rematch period while in her UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528322 Date: 07/26/2018 CO 652 8 322ilED US. Department of State Case No. F-2016-11607 Doc No. C06528322 Date: 07/26/2018 home but was allowed by sponsor a third week extension provided she could find a friend to stay with. Upon researching,: reported having discovered the following (lljwas re-matched with a family in B6 whose children are ages 1, 3, and 5 years; (2) their communit counselor (3 had no idea about the 36 ?restrictions? and what did to her daughter; and (3) would not be starting to work for this family until the B6 last week in August 2015. inquired how/why is allowed to stay in the US. without a host family for BB two months -- if she does indeed move with the family in end of August 2015 -- since is last day B6 working at tthas June 23, 2015. B6 Detailed Timeline of Events: Sponsor Followed Procedures: Yes _No To Be Determined Upon receipt of the complaint, OPA calledSon Tuesday, July 22, 2015 as requested in her complaint. OPA B6 will be following through with sponsor APIA to review their re-match policy and measures to ensure the health, safety, and welfare of all parties involved in the program, and the non-reporting of the incidents referenced by -- 36 that she indicated could report to the police as practices that might endanger the safety of host childrenE B6 attributed her research and follow through conducted on au pairs and program administration to being a former investigative reporter. MW Ms. Maha Ammar . Office of Program Administration (OPA) . . Senior Program Analyst . . 301 4th Street, 3rd Floor . Washington, DC 20547 . Tel: 202-203-7997 . UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528322 Date: 07/26/2018 CO 652 8 32 US. Department of State Case No. F-2016-11607 Doc No. 006528326 Date: 07/26/2018 From: Au Pair Program Sent: Monday, August 3, 2015 9:30 AM To: Au Pair Program Subject: New Case Logged--FW: Cultural Care Au Pair - Media coverage update B6 SBU This email is UNCLASSIFIED. BS From: Sent: Tuesday, July 28, 2015 10:34 AM To: Au Pair Pro ram Cc: SubJec ura are Au Pair - Media coverage update Good Morning, While the Department is likely aware of and following media coverage on the pending litigation out of Colorado, we want to remain compliant with our reporting responsibilities in this regard. In the interest of making sure the Department is informed of any coverage which may bring the program into disrepute, we wish to bring the following articles to your attention: 0 abuse?into?spotlight Play! 0 Thank you, Senior Vice President, ARO Cultural Care Au Pair EF Center Boston Two Education Circle Cambridge, MA 02141 Office: Skype: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528326 Date: 07/26/2018 CO 652 8 32 US. Department of State Case No. F-2016-11607 Doc No. C06528328 Date: 07/26/2018 From: Sent: Thursday, August 13, 2015 2:58 PM B6 To: Au Pair Program Cc: Subject: FW: AuPairCare P-4-O6027 Incident Report: I Attach: licationpdf; Host Family Applicationpdf; Contact docx RELEASE IN PART Dear Joy, 36 Please find the requested documents attached and responses to your questions below in orange. Sincerelyj From: Au Pair Program Sent: Wednesda August 12, 2015 7:08 AM To: Cc: Sarah McNamara; Jessica Patrice; Au Pair Program Subject: RE: AuPairCare Incident Report: Dear Courtney, Thank you for notifying the Department regarding this incident. Please continue to provide updates as they become available. To assist in my review can you please respond the following questions and request for documentation. Questions: 0 Will: be permitted to proceed with a rematch? Au PairCare will decide if the au pair will be given the opportunity rematch by 8/17/15. Au PairCare is waiting to hear from Child Protective Services on their official report. As of now, Child Protective Services has met with both the 5 year old child and au pair. The Child Protective Service?s doctor supposedly did not find any evidence of abuse and said that the child did not speak to any of their representatives. We do not have an official report and have asked for documentation but were told by Child Protective Services that it can take up to a month to furnish the report. 0 Has a police report been filed and /or a court date established? (if so, can you please provide a copy of the report/court documentation) No police report was filed. 0 How long has the host family been on the program? The first au pair arrived on May 4, 2015. How many au pairs have been placed with this host family? How did the prior matches end? The host family has hosted two au pairs including Both placements ended prior to completion. The first au pair left after host family and au pair decided that au pair was unable to manage all of the children but the main concern was the behavior of the 5 year old being challenging for the au pair to manage. Documentation: 0 Au pair complete application Attached 0 Host family application Attached 0 LCC monitoring notes Attached UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528328 Date: 07/26/2018 CO 652 8 32 US. Department of State Case No. F-2016-11607 Doc No. C06528328 Date: 07/26/2018 i Cc: Subject: RE: AuPairCare P-4-06027 Incident Report RELEASE IN PART Dear Joy, 36 I am happy to report that Au PairCare received a formal statement from the EChildren?s Protective Services Department stating that it was determined that there was not a preponderance of evidence to support the child abuse allegation reported to their department regardingl This was very good news but unfortunately the au pair was unable to secure a new placement during her transition period. Au PairCare has provided the au pair with a return flight home on September 2, 2015 when her program will be ended at that time. Sincerely, From: Au Pair Program Sent: Friday, August 14, 2015 7:51 AM To Cc: Au Pair Program Subject: RE: AuPairCare Incident Report: Diahomonaheng, Relebohile Thanks, Upon review, I will be in contact should I have any further questions or if additional documentation is necessary. Kindest Regards, Joy This email is UNCLASSIFIED. From: Sent: Inursaay, August 1:5, 201: 2:58 PM To: Au Pair Program Cc:l Subject: FW: AuPairCare P-4-06027 Incident Report:l Dear Joy, UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528343 Date: 07/26/2018 CO 652 8 34 US. Department of State Case No. F-2016-11607 Doc No. C06528343 Date: 07/26/2018 Please find the requested documents attached and responses to your questions below in orange. Sincerely, From: Au Pair Program Sent: Wednesda August 12, 2015 7:08 AM To: Cc:l Au Pair Program Subject: RE: AuPairCare Incident Reportl Dear Thank you for notifying the Department regarding this incident. Please continue to provide updates as they become available. To assist in my review can you please respond the following questions and request for documentation. Questions: 0 permitted to proceed with a rematch? Au PairCare will decide if the au pair will be given the opportunity rematch by 8/17/15. Au PairCare is waiting to hear from Child Protective Services on their official report. As of now, Child Protective Services has met with both the 5 year old child and au pair. The Child Protective Service's doctor supposedly did not find any evidence of abuse and said that the child did not speak to any of their representatives. We do not have an official report and have asked for documentation but were told by Child Protective Services that it can take up to a month to furnish the report. 0 Has a police report been filed and /or a court date established? (if so, can you please provide a copy of the report/court documentation) No police report was filed. 0 How long has the host family been on the program? The first au pair arrived on May 4, 2015. How many au pairs have been placed with this host family? How did the prior matches end? The host family has hosted two au pairs includingl Both placements ended prior to completion. The first au pair left after host family and au pair decided that au pair was unable to manage all of the children but the main concern was the behavior of the 5 year old being challenging for the au pair to manage. Documentation: 0 Au pair complete application Attached 0 Host family application Attached 0 LCC monitoring notes Attached l Sent: Tuesday, September 8, 2015 8:46 AM To: ECA-Press Cc: Au Pair Program Subject: FW: Chinese au pairs on J1 status - issues RELEASE IN PART Dear colleagues, BS This complaint about the au pair program has been relayed to the appropriate team in our office, but we are forwarding it to you as well for your awareness since it comes from a member of the press. Best, Jennifer L. Mazzuchi 0 Program Coordinator 0 0 U.S. Department of State - Washington D.C. 0 phone: 202.203.7722 email: mazzuchi'letategov SBU This email is UNCLASSIFIED. From: J1Visas Mailbox Sent: Tuesday, September 08, 2015 7:39 AM To: OPA Cc: DesignationAuPair; Au Pair Program Subject: FW: Chinese au pairs on J1 status - issues Importance: High Good morning, A member of the media has contacted us regarding abuse of the J-1 visa, specifically in the au pair program. Thank you, Tory This email is UNCLASSIFIED. From: Sent: Monday, September 07, 2015 10: 9 PM To: J1Visas Mailbox Subject: Chinese au pairs on J1 status - issues Hello to the J1 Visa team, I am not sure who to contact regarding some abuses of the J1 Visas that I?ve seen from the au pairs we hired UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528346 Date: 07/26/2018 CO 652 8 34 US. Department of State Case No. F-2016-11607 Doc No. C06528346 Date: 07/26/2018 through state-sanctioned au pair companies. Can you let me know Who might be taking any comments/input? Many thanks, UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528346 Date: 07/26/2018 B6 B6 CO 652 8 BSD-TED U.S. Department of State Case No. F-2016-11607 Doc No. 006528350 Date: 07/26/2018 From: Klein, Darra Sent: Tuesday, September 8, 2015 6:01 PM To: Arnold, Nathan Cc: Pittman, Susan Subject: RE: Chinese au pairs on J1 status - issues I . RELEASE IN Thanks, Nathan. Well let keep you In the loop also. PART Thanks Darra Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 This email is UNCLASSIFIED. From: Arnold, Nathan Sent: Tuesday, September 08, 2015 5:20 PM To: Au Pair Program Cc: Klein, Darra; Pittman, Susan Subject: RE: Chinese au pairs on J1 status - issues B5 Thanks Darra.l Thanks for the update. I?ll let you know if she writes me back. B5 Nathan This email is UNCLASSIFIED. From: Au Pair Program Sent: Tuesday, September 08, 2015 3:01 PM To: Arnold, Nathan OPA Cc: Au Pair Program; ECA-Press Subject: RE: Chinese au pairs on J1 status - issues Nathan, I checked the au pair SEVIS report and she did have an au pair who was terminated from program in early 2014 with a UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. C06528350 Date: 07/26/2018 CO 652 8 BSD-TED U.S. Department of State Case No. F-2016-11607 Doc No. 006528350 Date: 07/26/2018 reason of ?Violating EVP Regulations", B5 Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 This email is UNCLASSIFIED. From: Arnold, Nathan Sent: Tuesday, September 08, 2015 11:53 AM To: OPA Cc: Au Pair Program; ECA-Press B5 Subject: RE: Chinese au pairs on J1 status - issues gang Nathan SBU This email is UNCLASSIFIED. From: OPA Sent: Tuesday, September 08, 2015 8:46 AM To: ECA-Press Cc: Au Pair Program Subject: FW: Chinese au pairs on 11 status - issues Importance: High Dear colleagues, This complaint about the au pair program has been relayed to the appropriate team in our office, but we are forwarding it to you as well for your awareness since it comes from a member of the press. Best, Jennifer L. Mazzuchi - Program Coordinator 0 - U.S. Department of State - Washington D.C. 0 phone: 202.203.7722 email: mazzuchi'letategov UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. C06528350 Date: 07/26/2018 CO 652 8 US. Department of State Case No. F-2016-11607 Doc No. 006528350 Date: 07/26/2018 SBU This email is UNCLASSIFIED. From: J1Visas Mailbox Sent: Tuesday, September 08, 2015 7:39 AM To: OPA Cc: DesignationAuPair; Au Pair Program Subject: FW: Chinese au pairs on 11 status - issues Importance: High Good morning, A member of the media has contacted us regarding abuse of the J-1 Visa, specifically in the au pair program. Thank you, Tory This email is UNCLASSIFIED. Sent: Monday, September 07, 2015 10:59 PM To: J1Visas Mailbox Subject: Chinese au pairs on J1 status - issues Hello to the Visa team, I am not sure who to contact regarding some abuses of the Visas that I?ve seen from the au pairs we hired through state-sanctioned au pair companies. Can you let me know who might be taking any comments/input? Man thanks, i B6 BS UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528350 Date: 07/26/2018 CO 652 8 353ilED US. Department of State Case No. F-2016-11607 Doc No. CO6528353 Date: 07/26/2018 From: Sent: Thursday, September 10, 2015 1:47 AM To: Au Pair Program B6 Subject: Re: Chinese au pairs on 1] status - issues RELEASE IN Dear OPA Of?ce, PART BB Thank you. I will write the AuPairProgram address directly. Please look out for my email and let me know if there is any other information/input you?re interested in. Thanks, On Sep 10, 2015, at 6:54 AM, Au Pair Program wrote: MCI Thank you for your inquiry. You have reached the Office of Private Sector Exchange Administration (OPA) within the Bureau of Educational and Cultural Affairs of the US Department of State. This office administers the Exchange Visitor Program which is overseen by the Deputy Assistant Secretary for Private Sector Exchange. We are in receipt of your e-mail concerning feedback on the Au Pair program. If you would like to provide input on your experience, please send your comments to us atAuPairProgram@ state gov. We hope this information is helpful to you. Sincerely, Of?ce of Private Sector Exchange Administration (OPA) Fromi Sent: on ay, ep em er To: J1Visas Mailbox Subject: Chinese au pairs on J1 status - issues Hello to the visa team, I am not sure who to contact regarding some abuses of the visas that I?ve seen from the au pairs we hired through state-sanctioned au pair companies, Can you let me know who might be taking any comments/input? Many thanks, This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528353 Date: 07/26/2018 CO 652 8 US. Department of State Case No. F-2016-11607 Doc No. 006528355 Date: 07/26/2018 From: Au Pair Program Sent: Monday, September 14, 2015 12:33 PM To: l; Au Pair Program Subject: RE: Feedback from an au pair host, concerns about abuses 35 RELEASE IN Dear:l PART 36 Thank you for providing your feedback on the Au Pair Exchange Visitor Program. Input from host families is invaluable to the Department of State in shaping the regulations governing the au pair program. We will share your message below with our colleagues in the Bureau of Educational and Cultural Affairs' Policy Office. Sincerely, Office of Private Sector Exchange Administration (OPA) This email is UNCLASSIFIED. Sent: Thursday, September 10, 2015 6:39 AM To: Au Pair Program Subject: Feedback from an au pair host, concerns about abuses Dear Au Pair Program administrators, I wish to remain anonymous, but I am happy to provide any background information about my concerns should you have further questions. I have now hosted three au pairs from China, two of them through a company called Go Au Pair. Go AuPair is a Utah-based au pair matching company that is sanctioned by the State Department. It has a Chinese au pair program, which we took part in and found the experience to be eye-opening. Our ?rst au pair was with us for about nine months before leaving our family and quitting the program after meeting an American man on OKCupid (the online dating service). She still had a valid visa at the time she left, and despite the company saying they?d cancel the visa, it did not stop her from staying in the states illegally since the moment she left our home, in early 2014. She is somewhere in with the man she met on OKCupid now. Our second Chinese au pair kept delaying her arrival date. Her time with us was only four months. Why? Because she revealed to us that she was pregnant by her Chinese boyfriend from back at home in mainland China. She would leave our home similarly, quit the program and go on to have her baby in the United States. She is also still living in the US, in Washington DC, without a valid visa. Since I am ?uent in Mandarin, I overheard her speaking on the phone about a network for other Chinese girls in her situation, who were pregnant when they arrived and wanted to use the advantages of the US to not only give birth but stay in the country. Both of these women were supposedly verified by the agency before coming to the states to make sure they had proper training and childcare experience. The agency also says it has some protocols to check up on them regularly. Our ?rst au pair clearly had never held a baby before being accepted into the program and coming to our UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528355 Date: 07/26/2018 CO 652 8 US. Department of State Case No. F-2016-11607 Doc No. C06528355 Date: 07/26/2018 home. The ?documents? produced in china showing childcare experience are easily made up, and so is the veri?cation of English speaking skills. This is clearly a problem that could affect families across the US who take in Chinese au pairs. That?s exclusive of the other problem, mentioned above, which is that they came with other focuses not to have an education exchange or child care experience. Go Au Pair, in both cases, washed their hands of the women and said there was nothing they could do to keep them in the program, or to track them down to make sure they exited the country. I am now the former host to two Chinese au pairs from Go Au Pair who are living in the US illegally. One of them with a baby that was in her belly when she came in on her J1 visa. Our third Chinese au pair was vetted by another agency, Cultural Care Au Pair, who took much more pains to verify the women, make sure their intentions were in line with the visa program, and to provide check-ins on the women to you know, ?nd out with enough advance notice that they WERENT PREGNANT, for example. Our experience with Cultural Care Au Pair gave us hope that with the proper verification of the womenjoining the program, this system CAN work. My concern is the quality of the care families are getting from Chinese au pairs who come with other motives, and the lack of authenticity or standard of proof for their ?experience? before being accepted to get a coveted J1 visa. Sorry this is so long, I wanted to be clear. Please let me know if you have any further questions. Man thanks, B6 B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528355 Date: 07/26/2018 CO 652 8 357ilED U.S. Department of State Case No. F-2016-11607 Doc No. 006528357 Date: 07/26/2018 From: Au Pair Program Sent: Tuesday, September 15, 2015 10:21 AM To: Au Pair Program Subject: New Case Logged--FW: Chinese au pairs on J1 status - issues B6 SBU RELEASE IN This email is UNCLASSIFIED. PART BB From: OPA Sent: Tuesday, September 08, 2015 8:46 AM To: ECA-Press Cc: Au Pair Program Subject: FW: Chinese au pairs on 11 status - issues Importance: High Dear colleagues, This complaint about the au pair program has been relayed to the appropriate team in our office, but we are forwarding it to you as well for your awareness since it comes from a member of the press. Best, Jennifer L. Mazzuchi - Program Coordinator 0 - U.S. Department of State - Washington D.C. 0 phone: 202 203.7722 email' SBU This email is UNCLASSIFIED. From: J1Visas Mailbox Sent: Tuesday, September 08, 2015 7:39 AM To: OPA Cc: DesignationAuPair; Au Pair Program Subject: FW: Chinese au pairs on J1 status - issues Importance: High Good morning, A member of the media has contacted us regarding abuse of the J-1 Visa, specifically in the au pair program. Thank you, UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528357 Date: 07/26/2018 CO 652 8 US. Department of State Case No. F-2016-11607 Doc No. C06528357 Date: 07/26/2018 Tory This email is UNCLASSIFIED. From:l Sent: Monday, September 07, 2015 10:59 PM '36 To: J1Visas Mailbox Subject: Chinese au pairs on J1 status - issues Hello to the J1 Visa team, I am not sure who to contact regarding some abuses of the 1 Visas that I?ve seen from the au pairs we hired through state-sanctioned au pair companies. Can you let me know who might be taking any comments/input? Many thanks, UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528357 Date: 07/26/2018 CO 652 8 358ilED US. Department of State Case No. F-2016-11607 Doc No. 006528358 Date: 07/26/2018 From: Klein, Darra Sent: Tuesday, September 15, 2015 11:12 AM To: Au Pair Program Ammar, Maha Subject: RE: Cult lral Care Au Pai P-4-lOl8l: Report to the Division of Children, Youth and Families: BS Sabrina, RELEASE IN PART Looks great. I added some detail (in red) to highlight the reason for the escalation. Please review and escalate. Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 This email is UNCLASSIFIED. From: Au Pair Program Sent: Tuesday, September 15, 2015 10:43 AM B6 To: Ammar, Maha Cc: Klein, Darra Subject: RE: Cultural Care Au Pair P-4-10181: Report to the Division of Children, Youth and Families: Hi Maha and Darra, Below is the escalated case that we just spoke of. As I mentioned, Joy asked me to send it to her today for review, but I don?t want to bother her today. The original incident report is in the Au Pair inbox. Thanks, Sabrina Please find below an escalated incident report for the Au Pair category. I36 Exchange Visitor Name (SEVIS Number Country): (:Austria) Nature of Incident/Complaint: Inappropriate Discipline of Host Child Resulting in Report to Child Protective Services Sponsor Name and Program Number: Cultural Care Au Pair (P-4-10181) UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528358 Date: 07/26/2018 CO 652 8 358-1ED US. Department of State Case No. F-2016-11607 Doc No. C06528358 Date: 07/26/2018 Date of Occurrence: 9/9/2015 Date Reported to Sponsor: 9/10/2015 Date Reported to DOS: 9/11/2015 Host Family Home Location (City, State): B6 Detailed Timeline of Events 9/9/2015: Au pair reported that she was attempting to apply sunscreen to her three-year-old host son- as they prepared for an outing. The child was resistant and refused to sit still, repeatedly running away from the au pair?s attempts to apply the sunscreen.Estated that she explained repeatedly to the child why he needed to hold still and the importance of wearing sunscreen, as the host family practices educational discipline. He was laughin and a arently found it entertaining that he was able to repeatedly evade the au pair. According to Hshe became frustrated with the host child?s behavior and at one point, she bit his leg. Estated that the child continued to laugh; however, she immediately felt sorry for her behavior and apologized to him. Sstated that she and the child went on their walk, as planned, and that she reported her behavior to her host father shortly after she and the child returned to the home. 9/10/2015: TheEfamily reported that their son had a small bite mark. They took him to a doctor on 9/10/2015 as they were concerned that the child may have been subject to previous abuse from the au pair prior to this incident. The doctor confirmed that the child was doing well and that there were no concerning signs beyond the small bite mark on his leg. According to the host family, the doctor was going to make a report to the Division of Children, Youth, and Families (DCYF). The host family also contacted the police directly to report the incident. On .015: The family informed their LCC of the incident that occurred. Au Pair sponsor Cultural Care Au Pair immediately reached out in order to offer its support and guidance. Cultural Au Pair to the host family that in light of the nature of the incident. it would make arrangements for@ to stay with an LCC. Although the host child loves and had become very attached to her, the Efamily ultimately decided they were not comfortable continuing with her as their au pair. The family stated that they had previously perceived :fs discipline of their son to be firm and stem, and they observed the au pair to be frustrated on occasions when their son had not responded positively to her disciplinary style. In light of this incident, the host family has expressed concern about disci linary style. Due to the nature of the incident on 9/9/2015, an LCC removed from the family?s home on the evening on 9/10/2015. Action(s) Taken by Sponsor: 9/1 1/201 5: Due to its role as a mandatory reporter, Cultural Care Au Pair reached on DCYF and filed a report regarding this incident. The report was made to 0 state it would remain on file for one year. She explained that because Cultural Care Au Pair had removed UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528358 Date: 07/26/2018 CO 652 8 358ilED US. Department of State Case No. F-2016-11607 Doc No. C06528358 Date: 07/26/2018 Efrom the family?s home, DCYF would not be pursuing an investigation. shared with us 86 that they would also inform the Police Department of the incident. B6 Cultural Care Au Pair wishes to report this incident due to the involvement of DCYF and the local police. Sponsor Followed Procedures: Yes _No _Still Determining Regards, Sabrina R. Holly Oj?ce of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State 401 Street, SW (Suite 349, SA-44) Washington, DC 20547 Phone: (202) 203- 7739 Fax: (202) 203- 7779 Froml B6 Sent: Friday, September 11, 2015 4:42 PM To: Au Pair Program Subject: Cultural Care Au Pair P-4-10181: Report to the Division of Children, Youth and Families: B6 Good Afternoon, Cultural Care Au Pair, program P-4-10181, would like to report an incident involving one of our au pairs, :l BB Due to this incident, Cultural Care Au Pair has made a report to the Division of Children, Youth and Families. The detailed incident report is attached here. Please don?t hesitate to be in touch if you have any questions. Kind regards, B6 B6 overnment Relations and Compliance Manager Cultural Care Au Pair EF Center Boston Two Education Circle Cambridge, MA 02141 Of?ce: BB Skype UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528358 Date: 07/26/2018 CO 652 8 57 US. Department of State Case No. F-2016-11607 Doc No. C06528571 Date: 07/26/2018 From: B6 Sent: B6 Sunday, October 4, 2015 11:07 PM To: Au Pair Program JlVisas Mailbox Visas stategov> Subject: ?(Colombia) SEVIS URGENT Assistance Needed Attach: IMG_1977.jpg; IMG_1978.jpg, [MG_1979.jpg; IMG_1980.jpg; IMG_198l.jpg; IMG_1982.jpg RELEASE IN PART B6 Good night I want to say that I'm currently staying with a friend that has helped me through the last days since I was forced to leave my most recent host family (Them. I currently have food and shelter provided by friends but no one from the agency Great Aupair whom are my sponsors. Below I will state all the events that led to my departure from my host family as well as some other vital information related to how my rights have been violated and how I have been endangered by my previous host family. Also I would like to attach some other information (emails and messages) I have exchanged with my Local Coordinator during the events that have occurred over the last few days. The agency has been very indifferent and has taken little to no interest in my situation event after I B6 told them about me reporting my case to the Department of State. I feel very concerned that this a ency is sponsoring girls while neglecting their rights and problems. The only help I have been given has been from?who is the representative of the agency ISC Colombia. This agency works helping the american a ency recruit girls for the au pair program. They were working with the agency Great Aupair until these events happenedd has helped me through these days, he sent me money and he also B6 has reported my case to the department of state. On december third I le all de arted to the United States as an au pair for the agency Great Au air with a II visa. I started my year working with ?mingle father) taking care of his 4 month old baby When: started BB using the services of Great Aupair, he presented himself as a good and responsible person who had his own law firm. But whenI started workin for him I realized his first source of income as well as his principal job was at a pornography company. During my stay at is house and working for him I was put in danger and my rights where violated in the following ways: B6 -1 was forced to work more than 10 hours per day and 45 hours per week (which are the legal amount of hours allowed for the au pair program). Because of this I was constantly exhausted and decided to talk to on several occasions to address this problem B6 to which he stated that if I decided to report any of this to the agency he wou sure I was deported. He was constantly intimidating me to remain silent about all the situations happening in his home and his abuses of the program rules. -: was an alcoholic who attended AA for a period of time while I was there but returned to his old ways. Because of this B6 situation I had to experience his messy lifestyle and was affected by it. -I was forced to experience several uncomfortable and shameful situations while Shad sexual encounters with various '36 woman at our house while he was responsible for taking care of his baby, Because of this I had to work extra hours taking care of the baby (feeding him, changing his diapers and taking the baby to sleep in my bed with me) since he would let the baby alone crying for hours and wouldn't take care of him. @took me to :lto live with his mother (an old lady) in January 2015 for 2 weeks while he was attending a '36 orno rap business related event with his colleagues in Las Vegas, Nevada. During these 2 weeks I didn't have any help fromm BB 5 mother, therefore I had to work 24/7. Whenereturned from Las Vegas, he realized I worked more hours than I was supposed to and payed me extra money to compensa me or those extra h0urs.That money was payed to me in the paychecks he gave me over several weeks (from January to May). - Several times I was taken with his baby to his office (related to his pornography business) and left there while he took care of his business outside the ofice, leaving me there alone with the baby. This place wasn't suitable for the baby since it had pornographic content as well as sex toys. The entire situation made me very uncomfortable. -I had to witness several disagreements he had with on friend of his (a woman) who also had alcohol and drug problems. While she BB was intoxicated she tried on several occasions to take the baby from me she wasn't the babys mother's), these altercations always made the baby cry and I had to lock myself up in a different room un?bould take her out of the house. This woman would scream and kick the door. This happened several times putting my life and the baby's life in danger. She would also violate my privacy by going inside my room (at the house) and using my personal stuff. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528571 Date: 07/26/2018 CO 652 8 57 US. Department of State Case No. F-2016-11607 Doc No. C06528571 Date: 07/26/2018 - I never had a private room for myself. I had to share my room with some of the babys stuff therefore would come and go into my room freely violating my privacy. -The au pair program includes all the meals in the house butEnever bought food (there was never food at the house) therefore I had to buy my own food with my personal money - While I was at : s house I was never iven a 2 week orientation nor the visit from the Local Coordinator. I wasn't even informed who my Local Coordinator was?always told me that he was my Local Coordinator (if he was the Local Coordinator at the agency Great Aupair I believe this is illegal because I was told that your LCC carmot be your host parent). He would say this to intimidate me from asking questions. - When I informed the agency about what was happening they told me that my LCC was 3 who lives in the state of which is not what had told me. had legal problems with the mother of the baby because he was arrested for domestic violence. During the court procee the mother of the baby was in possession of the baby: told me that I had to testify in his defense so that he could reclaim the baby and avoid jail For this reason I asked the Aupair agency for a rematch because I was uncomfortable with the criminal history of the family with whom I was living and I did not want to get involved in this. I began communicating with my LCC Em Skype. She told me that for my safety I needed to get out of the house as soon as possible. I began packing my in or er to leave. HoweverEsaw what I was doin and took away all my methods of communication including my cellphone and laptop and withheld my paycheck. Fearing that?was going to take away my communication I had told a friend about my situation and she gave me food and shelter as well as money to go to S(where I have some family members from Colombia). - My Aupair agency told me that I could do a rematch and ?nd a new family. However Swas not obligated to pay me the money that he owed me. :claimed that he had been paying me extra over the past months for studies in Colombia. However this is a lie, he was paying me the money for the extra hours I worked while he was in Las Vegas. I have proof that he is lying on this point. The agency did not take any action and since has put a new girl in danger by allowing Sm stay in the program despite all of this information. - My second family composed of i and?who lived in: selected me to be their aupair. I was responsible for taking care of their l7 mont a y. 1 this new family I thought that everything was going to be different and I saw it as a second chance to have an excellent cultural exchange experience and be happy while studying as well, The inconveniences, the constant violations of my rights, and the workplace abuses of this family are as follows: - On many occasions I was forced to work more than 10 hours per day and more than 45 hours per week, I have proof of this. I on several occasions communicated my problems to the agency, who tried to inform the family that this was improper, however the family did not have any interest in listening to what the agency had to say. - The family never fulfilled the contract which they signed with me, which said that they had to pay me 500 dollars in order to study English. I was never able to take any classes. - They used me to fulfill their personal needs which did not pertain to the child for whom I was caring and was not obligated to do. These things include: Using me as their personal driver, forcing me to help them move to a new house in :l I was forced to be present in the house when the new appliances where being installed, during this time the family was not present in the house because they were on vacation. I was also forced to take care of their cat and if I did not do this the family would get enraged with me. -On my days off the family would call me to take care of the baby even though it was my time off, if I did not retumed to the house they would be furious with me, Because of this I had to drop whateverI was doing and return to the house, -My level of English is not very good, however I have always tried to communicate the best I can. I was often belittled by the family for my English. On one occasion I was discriminated against because I said one sentence in Spanish and was insulted for using my language. - I should be paid weekly as my contract states that is to say the week begins on Friday and ends the following Friday, However I was never paid on time. During the past few days while I have been out of the house, they have refused to pay me what I am owed because the family cat urinated on a sofa while the family wanted me to be watching the cat, however the cat has never been my responsibility, and they have no legitimate reason to withhold my pay. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528571 Date: 07/26/2018 CO 652 8 57 US. Department of State Case No. F-2016-11607 Doc No. C06528571 Date: 07/26/2018 -In the month of July there was not a washing machine, dryer, dishwasher or kitchen, this essentials where only installed in the past week, this meant 2 months without these services and on 2 occasions I had to pay my own money to wash my clothes in a laundromat, the rest of the weeks I had to go to the mother of my host mother's house resulting in an uncomfortable situation because she forced me to wash the clothes in the way she said. - On the 28th of September I received a phone call from :lwhere he verbally disrespected me. He said that he payed me a lot of money and I had to do what he told me to do (referencing the cat). When I said this was not my job, he proceeded to yell at me cursing, and insult my language and said I had to speak his language, even though he refused to pay the money he had to for my English classes. I have a witness of this phone call. - On the 29th of September I worked 12 hours (starting at 8am and finishing at 8pm). When :larrived, he told me that he wanted to speak with me and told me that I need to have all of the babys things clean when he got home to which I responded that it was already done, He then told me that when I take he and his wifes clothes out of the dryer I had to fold me and put them away, to which I responded that this was not my job and I showed him the contract that we had signed. Upon hearing this :Ibegin yelling at me, cursing, insulting me and told me that I had to do whatever he said, that he didn't care about the contract or anything the agency said and he didn't need me anymore, therefore I had to leave immediately. At that point it was already 9:05pm. I did what he told me and started packing my stuff since he wouldn't stop yelling and telling me to leave and fearing for my own personal safety. At that point I have had enough abuse from his behalf, Since my Local Coordinator lives 5 hours away from me (which is a violation from the agency of the guidelines imposed by the Department of State I was all alone at that point and I had to call a friend to pick me up and help me, I am living here with my friend for now_ The family retained my payment and have not payed me yet, I talked with my Local Coordinator and her response at that time was that I had to go back to work with theqrmnily the following day or leave the country in less than 3 days on my own. She indicated my she would communicate w1t me on the 30th of September and she did, sending me and email confirming me what we talked on the phone and that she needed a response as soon as possible. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528571 Date: 07/26/2018 ECO 652857 4? IED U. S. 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Department of State Case No. F- 2016- 11607 Doc No. C06528574 Date: 07/26/2018 el gE10? and you dd fuck "yd-II 3.05.3.3? st d'E'gI' 253th 2011-3} Edi it; the iE a: 825.385 101d me: SKID-33311155: baby WElS-ii'ii ai' WEEKI i'IEd? id iEkE ei'iiIE Edi was dbiigaiidn WEEIS ii'IE reason i WEE paid 1dr.- wi'IEsts said, i iEE'pen-dedtiI-Ei' m5;- WEE 01- baby and not ii'IE cat. EEid that he started treating me. in I105: Ed person maid IE Er EVE: yihing kEpi iIg that he WEE 'ti'Ia 5:5 Erie iiI'E if 1592 ii i had in Edit. E'Eid i knew ii'IE': that he WE i'iIii WES 593333333 1d 1Eii5: it) me: ii?IEi ?55.3151 End E1 :gsdt Ii WEE ii; byiti 'Ie' dEpEdmerIi oi End ii'IE Ed pair pic-gram 'fi'dm iiI'E GiEa'i HE guided me: 153 baby mom and said i-i-IsEi- rid and i and iQi-d'EIId' ME dang. Niger EIEI that iiE?E not paying EEK SEILESS- the CE: Ed pEE-d an the 5012; End 15:) 11'5ng ii Wduid' (30531 150' dO-ii'Er'Ef Edd 'i'i-I'Et WEE '55' didiI 'Er' morn-:5 HE 111-5331 my duty 1E 5'55; ii di?VWdif?: a?d i'ha': WEE EEyii?I Id dd i'iIE-i i5' iiIE'553E534 i thought he tdi'I'E 'I'Ini iI'Iii'Iai at- him and said- but; didn't Kept '35'Eii'irI-g E1 die. 1' I'e-piiEd that we had 16:: mm id he. fEiiowiEg Eat. rules that di iErrEE p-ErgiEd .Eii. 'ii'IE i1 W133: ir'53;I 153 me Edd. that he EskEd' me E) do and? ii EE i was?; HE i'EpiiEd i de-I id to the fuck cw?HLy EEid. i set the mi 935-. End 353i; IE IE right 1 W8. HE my mam is because i Waugh: dding 1e hit me TIE WEE Ed angry i EiEr'iEd padkirig m3; ia?fer 1d Eizii'i'E Stuff in 513,?; i i'iIE cardiac: WE bdiiI' With the ii Says my dutiEE. EII- ELI I005i'ddi and said he di id: I 1- care EtidI-Ii iiIE-i. i5 rep-i5; bysaying Ehddid 5"..Eie. began}; Ere I101 fdiidI the ddniiaci?, he iEI?t the i' iddi? iEit. i die: EgEirIs-Erid packing i was 1E i'iIE Edi i1- EE i taik id but iiIE..iEIfgdi {Er dEiipiIdIiE Mrvme Ei {Wild that was iEerE-Ei'iiw visiting; she :1 her End me pick me up and take me id was staying. Aft-?3? I IIE EII. this iEi? 153i i want 10 I. that i never 'id ii grad/Err i WEE of the wii'iI'OLI?i being paid 'Ii?i?ithOU't any 163111.351; vidiai'in 9E my I'igi'Iii and dii duped.) 'iiIE EingE-d . been sym- EiI-ype 1i'IE1-iI-iI'IgEs-i'i'IEi famiiy'ai?id 5mm him-w W1 W33 EibiE- 1exi: 333E13- Edd \idiir'E MI Site ask Ebddi working I35 and 3.505. I didn?t 991 any 5131?;ka This-I ham} 10 me Edd EE- End. prEfEI-Ii ism End- 1 they. IE in the ii'IEyr don"t En Eu pE'I'r? End maid. Titaniwdu Ed much 652 857 IED U. S. Department of State Case No. mF- 2016- 11607 Doc No. RELEASE IN PART Eiy?iisj?g'gsia: 36 30 Ch?: hell?iihft?ihi?e ?ier 251.15.: 3.:33 PM Dear {H.eile, I understand how youafe; upsetatwhat hastranapiredt. Hewemnyw just i new a few menths 'iE? .YOUF pr?gram Yeah arid Great AU Pair already PUFCHESBG. return ticket in Columbia This ticket can not be changed as it is- nonrefundable The. departure I date is December 29th You must return to yew hast family heme and finish year term there and they are Willing to wark things out and sit down in a have spoken wit ith arid mediation sees: an. Please let me know what your decision is. If you deC-icle not to return to the if: I Fa-miil?ry- heme, the agency can: no tamer-Spenser you: and your visa will fit} l?'?gel" be valid. Yhu will be required. to leave the-country within: the. next few. days, and yea will have to land have. stated ta the. that they" are willing to sit doWn in. a mediatien sees: an and work things out. Please let: me know what yau would like to do. Thanks; reiy?. National Childearre' Coo-rdina-nr- UNCLASSIFIED US. Department of State Case No. Doc No. 006528576 Date: 07/26/2018 3506 amt/bra: {its 121315.915? PM UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528578 Date: 07/26/2018 IED U. S. Department of State Case No. F- 2016- 11607 Doc No. 006528578 Date. 07/26/2018 652 8 58 US. Department of State Case No. F-2016-11607 Doc No. C06528583 Date: 07/26/2018 Heilg ii campiaim and also teaseure- you: that you have not. been leakedeut of theShome. They areupen having: a m'edi'ati'en with you ammo address thetancems. Are you. residing with your friend? We want? t6 make sure you are safeand need t3 know at yfcaur whereabouts as your-M Visa. Sponsor, Please let us knew the addresswhere yen are staying and the best way to contact yea.- I leek forwardto hearing from you. lean baa-reached anytime at. since-raw: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528583 Date: 07/26/2018 ECO 6 52 8 5 8 US. Department of State Case No. F-2016-1 1607 Doc No. C06528585 Date: 07/26/2018 RELEASE IN PART If 553:3:5'3'31? Be ?in: 2 658 e-e't'tzbte meat 5, 4:58 WA [if Helm I stitt- wish-toep'eak with you. can mtg-?by- Monday Deter-bet Sith'te'di'e'cuss yourmncems, wishes and next? Status in..detail?.; Perithe Department ofState guidelines, you are. not than. 30' days. Therefore we need to decide next steps. GreetAu Pair weutd- Mike to otter-the tattewing options to res-0N8- your CQnCerne. GreatAuPair can pmvicie you with a ticket ta. return to C'Qilcambia next week, YOU can attempt it: if: rematch with a new tamity,-I-n-h0-pes {ti-compilettng the program- Ctr-5.108080-partteipate-isn mediation ett'orts am: returnto theStamin- I tank forward" to speaking with you and? better understanding your wishes. Please else pravtcte'us With your current-address and-000mm infearmatten.. UNCLASSIFIED US. Department of State Case No. Doc No. 006528585 Date: 07/26/2018 CO 652 8 58 US. Department of State Case No. F-2016-11607 Doc No. C06528587 Date: 07/26/2018 From: Klein, Darra Sent: Monday, October 5, 2015 3:51 PM BG To: Au Pair Program Subject: RE: I(Colombia) SEVIS ID URGENT Assistance Needed Joy, RELEASE IN PART Below is the message to send. Thanks Darra DearCl 35 My name is Joy Proctor and I will be your contact at the State Department. Please feel free to contact me directly if you should have any further concerns. I can be reached via phone at : any time from Monday Thursday BB from 7:30am 4:30pm (Eastern Standard Time). I have been in contact with (name of person) and (name of person) at Great Au Pair who wish to assist you but who have been unable to contact you. Please contact your sponsor, Great Au Pair, as soon as possible to confirm you are safe and B6 so that they may provide any support necessary to maintain your wellbeing. Please contact at that her last name?) at) (as both of them B6 are eager to assist you. Should you experience further issues or have unresolved concerns after speaking with your sponsor, please contact our office immediately. Kindest Regards, Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 This email is UNCLASSIFIED. B6 From: Au Pair Program Sent: Monday, October 05, 2015 3:27 PM To: Klein, Darra Subject: RE: I(Colombia) SEVIS ID URGENT Assistance Needed UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528587 Date: 07/26/2018 CO 652 8 58 US. Department of State Case No. F-2016-11607 Doc No. C06528587 Date: 07/26/2018 Dear My name is Joy Proctor and I will be your contact at the State Department. Please feel free to contact me directly if you should have any further concerns. I can be reached via phone at :any time Monday Thursday from 7:30am 3:30pm (Eastern Standard Time). have been in contact with (name of person) and (name of person) at Great Au Pair who wish to assist you but who have been unable to contact you. Please contact your sponsor, Great Au Pair, as soon as possible to confirm you are safe and so that they may provide any support necessary to maintain your wellbeing. Please contact at (or (is that her last name?) a? #5 both of them are eager to assist you. Should you experience further issues or have unresolved concerns after speaking with your sponsor, please contact our office immediately. Kindest Regards, Joy Joy L. Proctor OJj?ice of Private Sector Exchange Administration (E Bureau of Educational and Cultural Affairs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 Fromi Sent: Sunday, October 04, 2015 11:07 PM B6 To: Au Pair Program; J1Visas Mailbox Subject: Fwd:( ((Colombia) SEVIS ID URGENT Assistance Needed Good night I want to say that I'm currentl staying with a friend that has helped me through the last days since I was forced to leave my most recent host family I currently have food and shelter provided by friends but no one from the agency Great Aupair whom are my sponsors. Below I will state all the events that led to my departure from my host family as well as some other vital information related to how my rights have been violated and how I have been endangered by my previous host family. Also I would like to attach some other information (emails and messages) I have exchanged with my Local Coordinator during the events that have occurred over the last few days. The agency has been very indifferent and has taken little to no interest in my situation event after I told them about me reporting my case to the Department of State. I feel very concerned that this agency is sponsoring girls while neglecting their rights and problems. The only help I have been given has been fromSwho is the representative of the agency ISC Colombia. This agency works helping the american a ency recruit girls for the au pair program. They were working with the agency Great Aupair until these events happenedjhas helped me through these days, he sent me money and he also has reported my case to the department of state. On december third I 1e all do arted t0 the United States as an au pair for the agency Great Aupair with a J1 visa. I started my year working with??mmgle father) taking care of his 4 month old baby i% When started using the serv10es reat upair, presented himself as a good and responsible person a own law 1rm, ut enI started workin for him I realized his first source of income as well as his principal job was at a pornography company. During my stay at :5 house and working for him I was put in danger and my rights where violated in the following ways: -I was forced to work more than 10 hours per day and 45 hours per week (which are the legal amount of hours allowed for the au pair UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528587 Date: 07/26/2018 CO 652 8 58 US. Department of State Case No. F-2016-11607 Doc No. 006528587 Date: 07/26/2018 program). Because of this I was constantly exhausted and decided to talk to Eon several occasions to address this problem to which he stated that if I decided to report any of this to the agency he would make sure I was deported. He was constantly intimidating me to remain silent about all the situations happening in his home and his abuses of the program rules. -: was an alcoholic who attended AA for a period of time while I was there but returned to his old ways. Because of this situation I had to experience his messy lifestyle and was affected by it. -I was forced to experience several uncomfortable and shameful situations while had sexual encounters with various woman at our house while he was responsible for taking care of his baby, Because of this I had to work extra hours taking care of the baby (feeding him, changing his diapers and taking the baby to sleep in my bed with me) since he would let the baby alone crying for hours and wouldn't take care of him. Stow me to : to live with his mother (an old lady) in January 2015 for 2 weeks while he was attending a pomograp business related event with his colleagues in Las Vegas, Nevada, During these 2 weeks I didn't have any help from mother, therefore I had to work 24/7. When Mr. Nathan returned from Las Vegas, he realized I worked more hours than was supposed to and payed me extra money to compensate me for those extra hours.That money was payed to me in the paychecks he gave me over several weeks (from January to May). - Several times I was taken with his baby to his office (related to his pornography business) and left there while he took care of his business outside the ofice, leaving me there alone with the baby. This place wasn't suitable for the baby since it had pornographic content as well as sex toys. The entire situation made me very uncomfortable. -I had to witness several disagreements he had with on friend of his (a woman) who also had alcohol and drug problems. While she was intoxicated she tried on several occasions to take the baby from me (she wasn't the babys mother's), these altercations always made the baby cry and I had to lock myself up in a different room untileould take her out of the house. This woman would scream and kick the door. This happened several times putting my life and the baby's life in danger. She would also violate my privacy by going inside my room (at the house) and using my personal stuff. - I never had a private room for myself. I had to share my room with some of the babys stuff thereforeEwould come and go into my room freely violating my privacy. -The au pair program includes all the meals in the house but never bought food (there was never food at the house) therefore I had to buy my own food with my personal money . - While I was at :is house I was never given a 2 week orientation nor the visit from the Local Coordinator. I wasn't even informed who my Local Coordinator was. @mways told me that he was my Local Coordinator (if he was the Local Coordinator at the agency Great Aupair I be 1eve 5 1s illegal because I was told that your LCC cannot be your host parent). He would say this to intimidate me from asking questions. - When I informed the agency about what was happening they told me that my LCC was who lives in the state of: which is not whatEhad told me. - :lhad legal problems with the mother of the baby because he was arrested for domestic violence. During the court proceedings the mother of the baby was in possession of the babyl:told me that I had to testify in his defense so that he could reclaim the baby and avoid jail. For this reason I asked the Aupair agency for a rematch because I was uncomfortable with the criminal history of the family with whom I was living and I did not want to get involved in this. I began communicating with my LCC via Skype. She told me that for my safety I needed to get out of the house as soon as possible. I began packing my things in order to leave. However Esaw what I was doing and took away all my methods of communication including my cellphone and laptop and withheld my paycheck. Fearing thatSwas going to take away my communication I had told a friend about my situation and she gave me food and shelter as well as money to go tomwhere I have some family members from Colombia). - My Aupair agency told me that I could do a rematch and ?nd a new family. However:Iwas not obligated to pay me the money that he owed me. :claimed that he had been paying me extra over the past months for studies in Colombia. However this is a lie, he was paying me the money for the extra hours I worked while he was in Las Vegas. I have proof that he is lying on this point. The agency did not take any action and since has put a new girl in danger by allowing Em stay in the program despite all of this information. - My second family composed of who lived in selected me to be their aupair. I was responsible for taking care of their 17 month old baby. With this new family I thought that everything was going to be different and I saw it as a second chance to have an excellent cultural exchange experience and be happy while studying as well, UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528587 Date: 07/26/2018 CO 652 8 58 US. Department of State Case No. F-2016-11607 Doc No. C06528587 Date: 07/26/2018 The inconveniences, the constant violations of my rights, and the workplace abuses of this family are as follows: - On many occasions I was forced to work more than 10 hours per day and more than 45 hours per week, I have proof of this. I on several occasions communicated my problems to the agency, who tried to inform the family that this was improper, however the family did not have any interest in listening to what the agency had to say. - The family never fulfilled the contract which they signed with me, which said that they had to pay me 500 dollars in order to study English. I was never able to take any classes. - They used me to fulfill their personal needs which did not pertain to the child for whom I was caring and was not obligated to do. These things include: Using me as their personal driver, forcing me to help them move to a new house mg I was forced to B6 be present in the house when the new appliances where being installed, during this time the family was not present in the house because they were on vacation. I was also forced to take care of their cat and if I did not do this the family would get enraged with me, -On my days off the family would call me to take care of the baby even though it was my time off, if I did not retumed to the house they would be furious with me, Because of this I had to drop whateverI was doing and return to the house, -My level of English is not very good, however I have always tried to communicate the best I can. I was often belittled by the family for my English. On one occasion I was discriminated against because I said one sentence in Spanish and was insulted for using my language. - I should be paid weekly as my contract states that is to say the week begins on Friday and ends the following Friday, However I was never paid on time. During the past few days while I have been out of the house, they have refused to pay me what I am owed because the family cat urinated on a sofa while the family wanted me to be watching the cat, however the cat has never been my responsibility, and they have no legitimate reason to withhold my pay. -In the month of July there was not a washing machine, dryer, dishwasher or kitchen, this essentials where only installed in the past week, this meant 2 months without these services and on 2 occasions I had to pay my own money to wash my clothes in a laundromat, the rest of the weeks I had to go to the mother of my host mother's house resulting in an uncomfortable situation because she forced me to wash the clothes in the way she said. - On the 28th of September I received a phone call fromSwhere he verbally disrespected me. He said that he payed me BB a lot of money and I had to do what he told me to do (referencing the cat). When I said this was not my job, he proceeded to yell at me cursing, and insult my language and said I had to speak his language, even though he refused to pay the money he had to for my English classes. I have a witness of this phone call. - On the 29th of September I worked 12 hours (starting at 8am and finishing at 8pm). WhenEarrived, he told me that he wanted B6 to speak with me and told me that I need to have all of the babys things clean when he got home to which I responded that it was already done, He then told me that when I take he and his wifes clothes out of the dryer I had to fold me and put them away, to which I responded that this was not my job and I showed him the contract that we had signed. Upon hearing this begin yelling at me, [36 cursing, insulting me and told me that I had to do whatever he said, that he didn't care about the contract or anyt ?ng the agency said and he didn't need me anymore, therefore I had to leave immediately. At that point it was already 9:05pm. I did what he told me and started packing my stuff since he wouldn't stop yelling and telling me to leave and fearing for my own personal safety. At that point I have had enough abuse from his behalf, Since my Local Coordinator lives 5 hours away from me (which is a violation from the agency of the guidelines imposed by the Department of State I was all alone at that point and I had to call a friend to pick me up and help me, I am living here with my friend for now. The family retained my payment and have not payed me yet. BB I talked with my Local Coordinator and her response at that time was that I had to go back to work with the @family the 36 following day or leave the country in less than 3 days on my own. She indicated my she would communicate w1t me on the 30th of September and she did, sending me and email confirming me what we talked on the phone and that she needed a response as soon as possible. B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528587 Date: 07/26/2018 CO 652 8 58 US. Department of State Case No. F-2016-11607 Doc No. C06528587 Date: 07/26/2018 This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528587 Date: 07/26/2018 B6 CO 652 8 5 US. Department of State Case No. F-2016-11607 Doc No. C06528598 Date: 07/26/2018 From: Klein, Darra Sent: Thursday, November 12, 2015 5:46 PM To: -l Visa Emergency Hotline Cc: Proctor, Joy Au Pair Program Subject: RE: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. I?ll call the au pair now. RELEASE IN PART Thanks, Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State Phone: (202) 203?7661 Fax: (202) 203-7779 From: J-1 Visa Emergency Hotline Sent: Thursday, November 12, 2015 5:05 PM To: J1VisaHeIpIine Cc: Proctor, Joy Klein, Darra Subject: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Au Pair Program NATURE or THE CALL What's the reason for your call today? [Pgl] EV stated that her sponsor has told her that she has to exit the US. tomorrow or she will be deported because she is not with a host family. The EV alleges that her previous host Mother abused alcohol drugs in the presence of her children and when the EV relayed this information tm her she was told it is BES none of her business. The next da the host Mother f1red her. The 1ns1sts er sponsor has done nothing to protect her of said that she has to purchase her return plane ticket but the EV has no BB money because the Host never paid her. The EV is extremely afraid and does not know what to do. Is your call related to the safety and welfare of the Au Pair? [Pgl] Yes No Is your call related to the safety and welfare of the Family? [Pgl] []Yes UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528598 Date: 07/26/2018 CO 652 8 5 US. Department of State Case No. F-2016-11607 Doc No. C06528598 Date: 07/26/2018 No Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] Yes N0 INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE TO BE CALLED 0R EMAILED BY DOS [Pgl] CALL THIS CALLER. CONTACT INFORMATION [Pgl] The Caller [Pgl] The Au Pair Can I have your ?rst name please? [Pgl] 86 Can I have your middle name? [Pgl] B6 Can I have your last name? [Pgl] 9? B6 In case we're disconnected, can I have your telephone number? [Pgl] B6 Can I have your email address if you have one? [Pgl] UNKNOWN UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528598 Date: 07/26/2018 CO 652 8 5 US. Department of State Case No. F-2016-11607 Doc No. C06528598 Date: 07/26/2018 Do you wish to remain anonymous? [Pgl] DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? [Pgl] [Is the Caller the Au Pair? Are you participating in the J-1 Visa Au Pair Program? [Pg2] (X) Yes, I am a -1 Visa Au Pair exchange Visitor LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO Do you have your J?l Visa or Form DS-2019 with you? (X) Yes What is the SEVIS Number? [Pg3] am What is your home country? [Pg3] Italy PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] Au Pair Care What is your/EV's Sponsor Organization's Telephone Number? [Pg4] 800-428-7247 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528598 Date: 07/26/2018 CO 652 8 5 US. Department of State Case No. F-2016-11607 Doc No. C06528598 Date: 07/26/2018 What is your/EV's Sponsor Organization's Email address? [Pg4] UNKNOWN LOCAL INFORMATION What is your/EV's Local Coordinator's First Name? [Pg5] B6 What is your/EV's Local Coordinator's Last Name? [Pg5] B6 What is your/EV's Local Coordinator's Telephone Number? [Pg5] 86 What is your/EV's Local Coordinator's Email Address? UNKNOWN Make a selection to go to the appropriate response to provide the Caller/EV. [Pg8] [[Select if the call is related to the Health, Safety, and Welfare of the exchange Visitor] HEALTH, SAFETY, AND WELFARE Are you currently in the United States on a J?l Visa? [Yes If yes, where (in the US.) are you calling from? or Where (in the US.) is the exchange visitor? [Pg9] B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528598 Date: 07/26/2018 CO 652 8 5 US. Department of State Case No. F-2016-11607 Doc No. C06528598 Date: 07/26/2018 Are you calling about a speci?c incident (or situation)? [Pg9] [Yes IF YES, please provide the DATE, TIME, AND PLACE of the incident and explain the situation? [Pg9] EV stated that her sponsor has told her that she has to exit the US. tomorrow (Friday, October 13, 2015) or she will be deported because she is not with a host family. Were other people involved in the incident (or situation)? [Pg9] Did anyone Witness the incident (or situation), and if so can you give me their name and contact information? Have you reported this incident (or situation) to your J?l Sponsor Organization (U.S. Program Sponsor)? [Yes Do you know your Sponsor Organization?s 24/7 telephone number for emergencies? [Yes SUBMIT FORM AND INDICATE HOW CALL WAS HANDLED Submit Form and Indicate How Call Was Handled [Pg17] Documented the Health, Welfare, and Safety issue and escalated call to State Department DURING DOS business hours, sent call summary report. Call Subject [Pg17] URGENT Au Pair: EV informed she must exit the U. S. tomorrow or be deported. Thank You, J-1Visa Emergency Hotline Analyst UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528598 Date: 07/26/2018 CO 652 8 5 US. Department of State Case No. F-2016-11607 Doc No. C06528598 Date: 07/26/2018 Please do not reply to this message. This is an un-monitored email account, you will not receive a response. This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528598 Date: 07/26/2018 CO 652 8 6O U.S. Department of State Case No. F-2016-11607 Doc No. C06528601 Date: 07/26/2018 From: Klein, Darra Sent: Thursday, November 12, 2015 5:51 PM To: -l Visa Emergency Hotline Cc: Proctor, Joy Au Pair Program Subject: RE: URGENT Au Pair: EV informed she must exit the U.S. tomorrow or be deported. Update: I tried to call the au pair and received the message that her voicemail box had not yet been set up. I will contact Au PairCare to request that they follow up with the au pair. Darra Klein RELEASE IN PART Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Phone: (202) 203-7661 Fax: (202) 203?7779 From: J-1 Visa Emergency Hotline Sent: Thursday, November 12, 2015 5:05 PM To: J1VisaHeIpIine Cc: Proctor, Joy Klein, Darra Subject: URGENT Au Pair: EV informed she must exit the U.S. tomorrow or be deported. Au Pair Program NATURE or THE CALL What's the reason for your call today? [Pgl] EV stated that her sponsor has told her that she has to exit the US. tomorrow or she will be deported because she is not with a host family. The EV alleges that her previous host Mother abused alcohol drugs in the presence of her children and when the EV relayed this information tm her she was told it is BB none of her business. The next da the host Mother f1red her. The 1ns1sts er sponsor has done nothing to protect her of help. :Talso said that she has to purchase her return plane ticket but the EV has no BG money because the Host never paid her. The EV is extremely afraid and does not know what to do. Is your call related to the safety and welfare of the Au Pair? [Pgl] Yes No Is your call related to the safety and welfare of the Family? [Pgl] Yes No UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528601 Date: 07/26/2018 CO 652 8 6O US. Department of State Case No. F-2016-11607 Doc No. C06528601 Date: 07/26/2018 Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] Yes N0 INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE TO BE CALLED 0R EMAILED BY DOS [Pgl] CALL THIS CALLER. CONTACT INFORMATION [Pgl] The Caller [Pgl] The Au Pair Can I have your ?rst name please? [Pgl] B6 Can I have your middle name? [Pgl] B6 Can I have your last name? [Pgl] B6 In case we're disconnected, can I have your telephone number? [Pgl] B6 Can I have your email address if you have one? [Pgl] UNKNOWN UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528601 Date: 07/26/2018 CO 652 8 6O US. Department of State Case No. F-2016-11607 Doc No. C06528601 Date: 07/26/2018 Do you wish to remain anonymous? [Pgl] DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? [Pgl] [Is the Caller the Au Pair? Are you participating in the J-1 Visa Au Pair Program? [Pg2] (X) Yes, I am a -1 Visa Au Pair exchange Visitor LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO Do you have your J?l Visa or Form DS-2019 with you? (X) Yes What is the SEVIS Number? [Pg3] What is your home country? [Pg3] Italy PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] Au Pair Care What is your/EV's Sponsor Organization's Telephone Number? [Pg4] 800-428-7247 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528601 Date: 07/26/2018 CO 652 8 6O US. Department of State Case No. F-2016-11607 Doc No. C06528601 Date: 07/26/2018 What is your/EV's Sponsor Organization's Email address? [Pg4] UNKNOWN LOCAL INFORMATION What is your/EV's Local Coordinator's First Name? [Pg5] B6 What is your/EV's Local Coordinator's Last Name? [Pg5] B6 What is your/EV's Local Coordinator's Telephone Number? [Pg5] B6 What is your/EV's Local Coordinator's Email Address? UNKNOWN Make a selection to go to the appropriate response to provide the Caller/EV. [Pg8] [[Select if the call is related to the Health, Safety, and Welfare of the exchange Visitor] HEALTH, SAFETY, AND WELFARE Are you currently in the United States on a J?l Visa? [Yes If yes, where (in the US.) are you calling from? or Where (in the US.) is the exchange visitor? [Pg9] B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528601 Date: 07/26/2018 CO 652 8 6O US. Department of State Case No. F-2016-11607 Doc No. C06528601 Date: 07/26/2018 Are you calling about a speci?c incident (or situation)? [Pg9] [Yes IF YES, please provide the DATE, TIME, AND PLACE of the incident and explain the situation? [Pg9] EV stated that her sponsor has told her that she has to exit the US. tomorrow (Friday, October 13, 2015) or she will be deported because she is not with a host family. Were other people involved in the incident (or situation)? [Pg9] Did anyone Witness the incident (or situation), and if so can you give me their name and contact information? Have you reported this incident (or situation) to your J?l Sponsor Organization (U.S. Program Sponsor)? [Yes Do you know your Sponsor Organization?s 24/7 telephone number for emergencies? [Yes SUBMIT FORM AND INDICATE HOW CALL WAS HANDLED Submit Form and Indicate How Call Was Handled [Pg17] Documented the Health, Welfare, and Safety issue and escalated call to State Department DURING DOS business hours, sent call summary report. Call Subject [Pg17] URGENT Au Pair: EV informed she must exit the U. S. tomorrow or be deported. Thank You, J-1Visa Emergency Hotline Analyst UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528601 Date: 07/26/2018 CO 652 8 6O US. Department of State Case No. F-2016-11607 Doc No. C06528601 Date: 07/26/2018 Please do not reply to this message. This is an un-monitored email account, you will not receive a response. This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528601 Date: 07/26/2018 CO 652 8 6O US. Department of State Case No. F-2016-11607 Doc No. C06528609 Date: 07/26/2018 From: B6 Sent: Friday, November 13, 2015 4:07 PM To: Au Pair Program Cc: B6 Subject: AuPairCare P-4-O6027 Incident Report: URGENT Au Pair: EV informed she must exit the US. tomorrow or be de orted. Attach: Incident Report?l 1.13docx.docx B6 RELEASE IN PART Dear Darra, Attached is an Incident Report on :lwith a history of her placement support. B6 Ijust received your voice mail and will call you next. Sincerely, Courtney From: Au Pair Program Sent: Thursda November 12, 2015 6:26 PM To: B6 Cc: Au Pair Program B6 Subject: FW: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Hi 36 Thanks for calling me back. As promised, below is a summary of: s call to the J-1 Visa Helpline. BB Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State Fax: (202) 203-7779 From: J-l Visa Emergency Hotline Sent: Thursday, November 12, 2015 5:05 PM To: J1VisaHeIpIine Subject: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Au Pair Program NATURE on THE CALL What's the reason for your call today? [Pgl] EV stated that her sponsor has told her that she has to exit the US. tomorrow or she will be deported because UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528609 Date: 07/26/2018 CO 652 8 6O US. Department of State Case No. F-2016-11607 Doc No. C06528609 Date: 07/26/2018 she is not with a host family. The EV alleges that her previous host Mother abused alcohol drugs in the presence of her children and when the EV relayed this information to 3 her she was told it is B6 none of her busine Th 11 the host Mother ?red her. The EV insists her sponsor has done nothing to protect her of help??y also said that she has to purchase her return plane ticket but the EV has no B5 money because the Host never paid her. The EV is extremely afraid and does not know what to do. Is your call related to the safety and welfare of the Au Pair? [Pgl] Yes N0 Is your call related to the safety and welfare of the Family? [Pgl] Yes No Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] Yes N0 INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE To BE CALLED OR EMAILED BY Dos [Pgl] CALL THIS CALLER. CONTACT INFORMATION [Pgl] The Caller [Pgl] The Au Pair Can I have your ?rst name please? [Pgl] BB Can I have your middle name? [Pgl] BG UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528609 Date: 07/26/2018 CO 652 8 6O US. Department of State Case No. F-2016-11607 Doc No. C06528609 Date: 07/26/2018 Can I have your last name? [Pgl] 9? 86 In case we're disconnected, can I have your telephone number? [Pgl] B6 Can I have your email address if you have one? [Pgl] UNKNOWN Do you wish to remain anonymous? [Pgl] DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? [Pgl] [Is the Caller the Au Pair? Are you participating in the J-1 Visa Au Pair Program? [Pg2] (X) Yes, I am a -1 Visa Au Pair exchange Visitor LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO Do you have your J?l Visa or Form DS-2019 with you? (X) Yes What is the SEVIS Number? [Pg3] UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528609 Date: 07/26/2018 CO 652 8 6O US. Department of State Case No. F-2016-11607 Doc No. C06528609 Date: 07/26/2018 What is your home country? [Pg3] Italy PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] Au Pair Care What is your/EV's Sponsor Organization's Telephone Number? [Pg4] 800-428-7247 What is your/EV's Sponsor Organization's Email address? [Pg4] UNKNOWN LOCAL INFORMATION What is your/EV's Local Coordinator's First Name? What is your/EV's Local Coordinator's Last Name? What is your/EV's Local Coordinator's Telephone Number? [Pg5] What is your/EV's Local Coordinator's Email Address? [Pg5] UNKNOWN UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528609 Date: 07/26/2018 B6 B6 B6 CO 652 8 6O US. Department of State Case No. F-2016-11607 Doc No. 006528609 Date: 07/26/2018 HEALTH, SAFETY, AND WELFARE Are you currently in the United States on a J?l Visa? [Yes If yes, where (in the US.) are you calling from? or Where (in the US.) is the exchange visitor? [Pg9] B6 Are you calling about a speci?c incident (or situation)? [Pg9] [Yes IF YES, please provide the DATE, TIME, AND PLACE of the incident and explain the situation? [Pg9] EV stated that her sponsor has told her that she has to exit the US. tomorrow (Friday, October 13, 2015) or she will be deported because she is not with a host family. Were other people involved in the incident (or situation)? [Pg9] Did anyone witness the incident (or situation), and if so can you give me their name and contact information? Have you reported this incident (or situation) to your Sponsor Organization (U.S. Program Sponsor)? [Yes Do you know your Sponsor Organization?s 24/7 telephone number for emergencies? [Yes Documented the Health, Welfare, and Safety issue and escalated call to State Department DURING DOS business hours, sent call summary report. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528609 Date: 07/26/2018 CO 652 8 6O US. Department of State Case No. F-2016-11607 Doc No. C06528609 Date: 07/26/2018 URGENT Au Pair: EV informed she must exit the U. S. tomorrow or be deported. Thank You, J-1Visa Emergency Hotline Analyst This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528609 Date: 07/26/2018 CO 652 8 61 US. Department of State Case No. F-2016-11607 Doc No. C06528613 Date: 07/26/2018 Au-Pair Incident/Complaint Report To: OPA Au Pair Team Email: AuPairProgram@state.g0V 11/13/2015 AuPairCare P-4-O6027 ?ii??es? Telephone-1%til Italy . 9/14/15 9/14/16 B6 Complaint Au pair upset about being asked to leave program and _return home after unsuccessful rematch .97: 11/12/2015 11/12/2015 Date1 Reported UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528613 Date: 07/26/2018 CO 652 8 61 US. Department of State Case No. F-2016-11607 Doc No. C06528613 Date: 07/26/2018 Detailed Timeline of Events: 9/19/15 Area Director conducted welcome call and was told by au pair and host family that things were off to a good start. 9/28/15 Area Director was in contact with au pairfor contact and everything seems to be going well. Area Director took au pair home from their cluster event at the beach. 9/29/15 Arrival orientation was conducted with host mother and au pair. 9/30/15 Au pair called Area Director to report that the host child had broken a mirror and that she was concerned for child?s safety. Area Director recommended that she talk with host mother and then she would follow up with both of them. 10/1/2015 Area Director followed up with au pair and host mother about the incident the previous day and found out that the mirror had not shattered and child was not in danger of being injured. Au pair said she didn't feel she could handle the children and asked to rematch with a new host family. 10/26/15 After host mother and au pair agreed to rematch, Area Director conducted in-home exit interview with both host mother and au pair. BB 10/27/15 Au pair?s profile was placed on line for host families in selection to view. Au pair spoke with host offered to match with her the following day and the au pair declined the match saying that she wanted to care for younger children. 10/28/15 Area Director spoke with au pair about her decision to turn down the host family and check on her. Au pairtold Area Director that she was offered another opportunity with a host family in Texas but she didn?t want to go to Texas. Area Director explained to au pairthat she should consider each host family situation and not be set on a particular area. B6 10/30/15 Au pair contacted Area Director upset about not rematching. She was selected by a host family in : and they decided not to call her which she was upset about. Area Director pointed out that anotherfamily in Washington was in matching with her but the au pair said their children were too old (6 and 11) but au pair wants to remain in B6 11/2/15 Au pair speaks with Area Director complaining that she has still not been able to rematch. Au pairfeels rematch process isn?t fair while Area Director and Regional Manager both speak with her about expectations of the rematch process. 11/4/15 Area Director speaks with au pair about her interviews. 11/5/15 Regional Manager speaks with au pair again about rematch process. B6 11/6/15 Regional Manager calls au pair about possible: host families but host families nor Regional Manager can get in touch with au pair as her voice mail was not set up. 11/7/15 Host family informs Area Directorthat au pair left home to stay with a friend. Area Director attempts to contact au pairto obtain address and contact information but gets no response. 11/8/15 Area Director reaches au pairto discuss her options. There was a family in Chicago that would like to match with her but au pair only wants a family in Feedback from families indicates that she doesn?t respond to interview requests from host families outside of . 11/10/15 '36 Area Director informs au pairthat as her transition period was over and she was unable to rematch, it was time for herto return home. 11/12/15 Regional Manager attempts to contact au pair who is no longer in contact with her Area Directorto try and obtain return flight information. Au pair contacts Regional Managerto say that it is not fair and she should be allowed to remain in the BB program. Regional Manager pointed out that she was selected for interview by 9 families and the feedback received indicated that she turned down several offers while refusing to respond to other family inquiries outside MS Au pair has been instructed that she would now need to arrange her return flight home. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528613 Date: 07/26/2018 CO 652 8 61 US. Department of State Case No. F-2016-11607 Doc No. C06528613 Date: 07/26/2018 Date: Event/Development: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528613 Date: 07/26/2018 CO 652 8 61 US. Department of State Case No. F-2016-11607 Doc No. C06528617 Date: 07/26/2018 From: - Sent: Friday, November 13, 2015 4:52 PM To: Au Pair Program Cc: Subject: RE: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Attach: Feedback from Host Families who selectedCldocx Hi Darra, RELEASE IN PART Attached is a list of the 9 host families who selected Etc interview over the past 17 days and feedback that some of the host families provided. Not every host family provides feedback in writing and may pass along to their Area Director which I would have included in the details in the Incident Report. I will look into the au pair's allegations against the host mother on Monday and provide a follow up report with our findings along with additional responses to your questions below. Have a lovely weekend, Courtney From: Au Pair Program Sent: Friday, November 13, 2015 4:07 PM To: Cc: Au Pair Program Subject: RE: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Hi, S. Hug I hope you're both doing well. I?m writing to request an update and further information on the au pair that you and discussed last night, Ijust spoke with her and she informed me that she was contacted by from Au PairCare who informed her that she had to return home to Italy by tomorrow. She also told me that she had interviewed with two prospective host families, one of which indicated in their application that they only wanted a Spanish-speaking au pair, and the other of which she did not connect with. :lalso told me that she had left her host family last Thursday, or just over a week ago. 0 Please provide a full summary of the communication that Au PairCare had with Slast night after we spoke on the phone. 0 From my understanding, Au PairCare?s standard rematch period is two weeks butSwas given one week to find a new host family. Please explain and confirm whether she was told that she must leave the US. tomorrow. 0 Eclaims that her former host mother owes her two weeks? of stipend. Please advise as to what assistance air are providedSin obtaining the wages due her. If this has not yet been resolved, please explain. 0 Ssaid that she had been in communication with a:l/vith Au PairCare, but : you mentioned that he is no longer with Au PairCare. Since he?s no longer employed by Au PairCare please explain his role and involvement in this matter. 0 Estated that the former host family has a new au pair who moved in with the family on Monday. Please confirm and provide the name of the au pair if this is true. Additionally, please explain Au PairCare?s decision to place another au pair with this host family which has an allegedly unstable home environment. Please provide information on what assistance Au PairCare has provided toSin finding a new host family. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528617 Date: 07/26/2018 CO 652 8 61 US. Department of State Case No. F-2016-11607 Doc No. CO6528617 Date: 07/26/2018 0 How frequently has :Is LCC been in communication with her what support has she been offering to Esaid that Au PairCare told her that she would have to pay for her plane ticket home. arrived two months ago and her match ended due to issues stemming from her host mother's alleged chemical dependency, something over whichShas no control. Does Au PairCare have a policy on providing assistance with the purchase of plane tickets in such circumstances (when the match ends through no fault of the au pair)? If so, what is it? also relayed the following details: On Friday morning three weeks agg?said she found her former host mother passed out (a bottle of alcohol was at her side). The host daughter was in the room holding onto her mother. Scontacted a neighbor to ask for assistance and together they called the hospital where the host mother works (she is a according to to speak with another nurse who is a friend of the host mother to ask for assistance. That nurse instructed and the neighbor on how to determine whether the host mother had a pulse, which she did. The host mother began outpatient rehab and her mother came to stay in the house and assist her during this time. :said to that the host mother wasn?t an alcoholic but that she had simply had too much to drink one night While I do request a written response to these questions, I also ask that you call me to discuss this matter given its urgency. Many thanks, Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 This email is UNCLASSIFIED. From: Au Pair Program Sent: Thursday, November 12, 2015 6:26 PM To: Cc:l Au Pair Program Subject: FW: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Hil: . Thanks for calling me back. As promised, below is a summary of Roberta?s call to the J-1 Visa Helpline. Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528617 Date: 07/26/2018 CO 652 8 61 US. Department of State Case No. F-2016-11607 Doc No. C06528617 Date: 07/26/2018 From: J-l Visa Emergency Hotline Sent: Thursday, November 12, 2015 5:05 PM To: J1VisaHeIpIine Subject: URGENT Au Pair: EV informed she must exit the U5. tomorrow or be deported. Au Pair Program NATURE OF THE CALL What's the reason for your call today? [Pgl] EV stated that her sponsor has told her that she has to exit the US. tomorrow or she will be deported because she is not with a host family. The EV alleges that her previous host Mother abused alcohol drugs in the presence of her children and when the EV relayed this information to: her she was told it is 35 none of her business. The next da the host Mother ?red her. The EV insists her sponsor has done nothing to protect her of help. also said that she has to purchase her return plane ticket but the EV has no '36 money because the Host never paid her. The EV is extremely afraid and does not know what to do. Is your call related to the safety and welfare of the Au Pair? [Pgl] Yes N0 Is your call related to the safety and welfare of the Family? [Pgl] Yes No Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] Yes No INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE To BE CALLED OR EMAILED BY DOS [Pgl] CALL THIS CALLER. CONTACT INFORMATION [Pgl] The Caller [Pgl] UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528617 Date: 07/26/2018 CO 652 8 61 US. Department of State Case No. F-2016-11607 Doc No. C06528617 Date: 07/26/2018 The Au Pair Can I have your ?rst name please? [Pgl] B6 Can I have your middle name? [Pgl] B6 Can I have your last name? [Pgl] B6 In case we're disconnected, can I have your telephone number? [Pgl] B6 Can I have your email address if you have one? [Pgl] UNKNOWN Do you wish to remain anonymous? [Pgl] DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? [Pgl] [Is the Caller the Au Pair? Are you participating in the J-1 Visa Au Pair Program? [Pg2] (X) Yes, I am a -1 Visa Au Pair exchange Visitor UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528617 Date: 07/26/2018 CO 652 8 61 US. Department of State Case No. F-2016-11607 Doc No. C06528617 Date: 07/26/2018 LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO Do you have your J-l Visa or Form DS-2019 with you? (X) Yes What is the SEVIS Number? [Pg3] What is your home country? [Pg3] Italy PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] Au Pair Care What is your/EV's Sponsor Organization's Telephone Number? [Pg4] 800-428-7247 What is your/EV's Sponsor Organization's Email address? [Pg4] UNKNOWN LOCAL INFORMATION What is your/EV's Local Coordinator's First Name? [Pg5] What is your/EV's Local Coordinator's Last Name? [Pg5] UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528617 Date: 07/26/2018 B6 B6 CO 652 8 61 US. Department of State Case No. F-2016-11607 Doc No. C06528617 Date: 07/26/2018 What is your/EV's Local Coordinator's Telephone Number? [Pg5] BB What is your/EV's Local Coordinator's Email Address? [Pg5] UNKNOWN HEALTH, SAFETY, AND WELFARE Are you currently in the United States on a J?l Visa? [Yes If yes, where (in the US.) are you calling from? or Where (in the US.) is the exchange visitor? [Pg9] 86 Are you calling about a speci?c incident (or situation)? [Pg9] [Yes IF YES, please provide the DATE, TIME, AND PLACE of the incident and explain the situation? [Pg9] EV stated that her sponsor has told her that she has to exit the US. tomorrow (Friday, October 13, 2015) or she will be deported because she is not with a host family. Were other people involved in the incident (or situation)? [Pg9] Did anyone Witness the incident (or situation), and if so can you give me their name and contact information? Have you reported this incident (or situation) to your J?l Sponsor Organization (U.S. Program Sponsor)? [Yes UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528617 Date: 07/26/2018 CO 652 8 61 US. Department of State Case No. F-2016-11607 Doc No. C06528617 Date: 07/26/2018 Do you know your Sponsor Organization?s 24/7 telephone number for emergencies? [Yes Documented the Health, Welfare, and Safety issue and escalated call to State Department DURING DOS business hours, sent call summary report. URGENT Au Pair: EV informed she must exit the U. S. tomorrow or be deported. Thank You, J-1Visa Emergency Hotline Analyst This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528617 Date: 07/26/2018 CO 652 8 US. Department of State Case No. F-2016-11607 Doc No. C06528622 Date: 07/26/2018 BEST COPY RELEASE IN AVAILABLE PART 35 Feedback from Host Faml les 0 se ected Roberta for interview: at not reap 3 HF Feedback ?o'ermg au- pair mtg: we are ??irt? wrea?iy' to We are Bee-siaiertag' and are tax-tag.- Emil amount UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528622 Date: 07/26/2018 CO 652 8 62 US. Department of State Case No. F-2016-11607 Doc No. C06528624 Date: 07/26/2018 From: JlVisaHelpline 1VisaHelpline@state, gov> Sent: Monday, November 16, 2015 8:27 AM To: Au Pair Program Subject: FW: URGENT Au Pair (4th call) EV asked for same DOS Rep to call her back Informed she must exit the US. immediately Good morning, forwarding the complaint below to the team for further processing. Let me know if you should need anything further- RELEASE IN PART Ethan From: J-1 Visa Emergency Hotline Sent: Friday, November 13, 2015 6:19 PM To: J1VisaHeIpIine; ECDutyOfficer Subject: URGENT Au Pair (4th call) EV asked for same Rep to call her back Informed she must exit the US. immediately Au Pair Program NATURE OF THE CALL What's the reason for your call today? The EV called again to ask if the same rep that previous contacted her can please call her back as soon as possible. I informed the EV that I would submit her request accordingly. SECOND MESSAGE on Thu, Nov 12, 2015 at 8:20 PM: The EV called again to say she is still waiting on a call back from a representative. Au Pair Care (APC) just called and stated that that they have made their ?nal decision so she is wasting her time by contacting the J-1 emergency hotline. The EV still insists that since she was not paid from the host, she cannot purchase a return ticket. The EV said that APC is not providing any assistance to help her obtain the money she is owed from the host family for the hours she worked. The EV added that she has some additional questions about other US visas she may be eligible to receive to remain in the country for a little while longer; or if she needs a visa at all since she is from Italy. The EV expressed that she is not going to make any decisions until she talks with a rep because she feels that APC is bullying her and not telling her the truth. ORIGINAL MESSAGE from Thu, Nov 12, 2015 at 5:08 PM: EV stated that her sponsor has told her that she has to exit the US tomorrow or she will be deported because she is not with a host family. The EV alleges that her previous host Mother abused alcohol drugs in the presence of her children and when the EV relayed this information to: her she was told it is none of her business. The next da the host Mother BS ?red her. The EV insists her sponsor has done nothing to protect her of help. :alw said that she B6 has to purchase her return plane ticket but the EV has no money because the Host never paid her. The EV is extremely afraid and does not know what to do. Is your call related to the safety and welfare of the Au Pair? [Pgl] No UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528624 Date: 07/26/2018 CO 652 8 62 US. Department of State Case No. F-2016-11607 Doc No. C06528624 Date: 07/26/2018 Is your call related to the safety and welfare of the Family? [Pgl] No Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] No INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE TO BE CALLED OR EMAILED BY DOS [Pgl] CONTACT INFORMATION The Caller [Pgl] The Au Pair Can I have your first name please? [Pgl] Can I have your middle name? [Pgl] Can I have your last name? [Pgl] In case we're disconnected, can I have your telephone number? [Pgl] Can I have your email address if you have one? [Pgl] UNKNOWN UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528624 Date: 07/26/2018 B6 B6 B6 B6 CO 652 8 62 US. Department of State Case No. F-2016-11607 Doc No. C06528624 Date: 07/26/2018 Do you wish to remain anonymous? [Pgl] DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? [Pgl] [Is the Caller the Au Pair? Are you participating in the Visa Au Pair Program? [Pg2] (X) Yes, I am a -1 Visa Au Pair exchange Visitor LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO. Do you have your J-l Visa or Form DS-2019 with you? (X) Yes What is the SEVIS Number? [Pg3] What is your home country? [Pg3] Italy PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] Au Pair Care What is your/EV's Sponsor Organization's Telephone Number? [Pg4] UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528624 Date: 07/26/2018 CO 652 8 62 US. Department of State Case No. F-2016-11607 Doc No. C06528624 Date: 07/26/2018 800-428-7247 What is your/EV's Sponsor Organization's Email address? [Pg4] UNKNOWN LOCAL INFORMATION What is your/EV's Local Coordinator's First Name? B6 What is your/EV's Local Coordinator's Last Name? B6 What is your/EV's Local Coordinator's Telephone Number? [Pg5] B6 What is your/EV's Local Coordinator's Email Address? UNKNOWN Follow up inquiry - Have you called the Visa Emergency Hotline about this question or problem in the past? Make a selection [Pg7]. [I've been contacted but I still have a problem or question What are your questions at this time? [Pg7] The EV called again to ask if the same DOS rep that previous contacted her can please call her back as soon as possible. I informed the EV that I would submit her request accordingly. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528624 Date: 07/26/2018 CO 652 8 62 US. Department of State Case No. F-2016-11607 Doc No. C06528624 Date: 07/26/2018 Make a selection to go to the appropriate response to provide the Caller/EV. [Pg8] [[Select if the call is related to a General -1 Visa inquirey, OTHER THAN Health, Safety, and Welfare of the exchange Visitor] For General J-l Visa related inquiries you should contact the State Department by email at jvisas@state.gov. For more info on the Visa Program you can go to: 1Visa.state.gov. SUBMIT FORM AND INDICATE HOW CALL WAS HANDLED Submit Form and Indicate How Call Was Handled Documented the Health, Welfare, and Safety issue and escalated call to State Department AFTER DOS business hours, sent call summary report. Thank You, J-1Visa Emergency Hotline Analyst Please do not reply to this message. This is an un-monitored email account, you will not receive a response. Privacy/PH This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528624 Date: 07/26/2018 CO 652 8 632ilED US. Department of State Case No. F-2016-11607 Doc No. C06528632 Date: 07/26/2018 From: Sent: Monday, November 16, 2015 4:48 PM To: Au Pair Program Cc: Proctor, Joy Subject: RE: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Attach: Incident Report 1 1.13docx.docx Dear Dana RELEASE IN PART I will work on updating the reports you?ve requested below, the one from Joy earlier today as well as your recent follow- up email. Below are the responses from Friday after our conversation. Sincerely, From: Au Pair Program Sent: Friday, November 13, 2015 4:07 PM To:l I Cc: Au Pair Program Subject: RE: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Hil: Hi, I hope you're both doing well. I?m writing to request an update and further information on the au pair that you and I discussed last Ijust spoke with her and she informed me that she was contacted Errom Au PairCare who informed her that she had to return home to Italy by tomorrow. She also told me that she had interviewed with two prospective host families, one of which indicated in their a pplication that they only wanted a Spanish-speaking au pair, and the other of which she did not connect with. also told me that she had left her host family last Thursday, or just over a week ago. 0 Please provide a full summary of the communication that Au PairCare had with last night after we spoke on the phone. Please find details in Incident Report. 0 From my understanding, Au PairCare?s standard rematch period is two weeks but Swas given one week to find a new host family. Please explain and confirm whether she was told that she must leave the US tomorrow. Please find details in Incident Report.Swas informed of her rematch period from 10/27/15 11/9/15 and was allowed additional time to try and rematch through 11/13/15. As :lNas unable to rematch, she was informed that she would need to return home at that time. Sclaims that her former host mother owes her two weeks' of stipend. Please advise as to what assistance Au PairCare providedSin obtaining the wages due her. If this has not yet been resolved, please explain. At the exit interview, the host family agreed to house: during her rematch period butSwould no longer work. The grandmother came to the home and cared for the children and Sstaved in her room and supposedly didn?t speak to anyone in the home during her rematch period. Host families are expected to provide housing during the two week rematch period but are not obligated to pay the au pair?s stipend if she is no longer working. The Area Director was in contact with :ltoday who claims that she is due the two weeks of stipend during her rematch period though the Area Director has explained otherwise. 0 Esaid that she had been in communication with a : with Au PairCare, butE, you mentioned that he is no longer with Au PairCare. Since he?s no longer employed by Au PairCare please explain his role and involvement in this matter.Swas not telling the truth if she said she was in contact with : UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528632 Date: 07/26/2018 CO 652 8 632ilED U.S. Department of State Case No. F-2016-11607 Doc No. 006528632 Date: 07/26/2018 :l He worked in our Customer Service Department but has not been employed at Au PairCare since before B6 l:ls arrival. His name may have been on her D52019 information. You can see the detailed contacts between B6 the Area who supported Sthrough her placement along with her Regional Manager, B6 . B6 stated that the former host family has a new au pair who moved in with the family on Monday. Please confirm B6 and provide the name of the au pair if this is true. Additionally, please explain Au PairCare's decision to place another au pair with this host famil which has an allegedly unstable home environment? SEVIS :l matched with the family starting on 11/9/15 and is doing well. During 5 exit interview, she claimed to be B5 uncomfortable caring for the children which is why she asked to rematch. On 10/22/15,Stold her Area Director B6 about an incident where her host mother had too much to drink. The host mother said she had a few drinks but denies being passed out or having a drinking problem. The host mother said she was upset with Sthe evening in B6 question for taking her 9 year old daughter out to an event and not bringing her home until after midnight. 0 Please provide information on what assistance Au PairCare has provided toSin finding a new host family. B6 Please find details in Incident Report. 0 How frequently has LCC been in communication with her what support has she been offering to BB Please find details in Incident Report. 0 :lsaid that Au PairCare told her that she would have to pay for her plane ticket home. Sarrived two B6 months ago and her match ended due to issues stemming from her host mother's alleged chemical dependency, something over whichShas no control. Does Au PairCare have a policy on providing assistance with the B6 purchase of plane tickets such circumstances (when the match ends throu no fault of the au pair)? If so, what is it? Au PairCare supported 5 rematch to find a new host familyilwas afforded many opportunities to B6 rematch and turned down multiple opportunities. As agreed to secure her own return flight home 35 should she not be able to complete her program year. Salso relayed the following details: B6 On Friday morning three weeks she found her former host mother passed out (a bottle of alcohol was B6 at her side). The host daughter was in the room holding onto her mother. :lcontacted a neighbor to ask for B6 assistance and together they called the hospital where the host mother works (she is a nurse, according to to B6 speak with another nurse who is a friend of the host mother to ask for assistance. That nurse instructed Ed B6 the neighbor on how to determine whether the host mother had a pulse, which she did. The host mother began outpatient rehab and her mother came to stay in the house and assist her during this time. :said B6 that the host mother wasn?t an alcoholic but that she had simply had too much to drink one night The Area Director spoke with the host mother who sa sit was unlike her but that she did have too much to drink on the night in question. When the Area Director asked ?lif this had happened at any other it was only the one night. At B6 the exit interview, the host mother said that the grandmother would come to stay with them to care for the children during :ls rematch. The host mother denies having a drinking/drug problem or being in an out-patient rehab. The B6 host mother is in therapy dealing with the loss of her husband. While I do request a written response to these questions, I also ask that you call me to discuss this matter given its urgency. Many thanks, Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 This email is UNCLASSIFIED. UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528632 Date: 07/26/2018 CO 652 8 632ilED US. Department of State Case No. F-2016-11607 Doc No. C06528632 Date: 07/26/2018 From: Au Pair Program Sent: Thursday, November 12, 2015 6:26 PM To: B6 Cc: lAu Pair Program Subject: FW: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Hi,:l B6 Thanks for calling me back. As promised, below is a summary of E?s call to the J-1 Visa Helpline. B6 Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 From: J-1 Visa Emergency Hotline Sent: Thursday, November 12, 2015 5:05 PM To: J1VisaHeIpIine Subject: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Au Pair Program NATURE OF THE CALL What's the reason for your call today? [Pgl] EV stated that her sponsor has told her that she has to exit the US. tomorrow or she will be deported because she is not with a host family. The EV alleges that her previous host Mother abused alcohol drugs in the presence of her children and when the EV relayed this information to: her she was told it is B6 none of her business. The next da the host Mother ?red her. The EV insists her sponsor has done nothing to protect her of help?also said that she has to purchase her return plane ticket but the EV has no B6 money because the Host never paid her. The EV is extremely afraid and does not know what to do. Is your call related to the safety and welfare of the Au Pair? [Pgl] Yes No Is your call related to the safety and welfare of the Family? [Pgl] Yes No UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528632 Date: 07/26/2018 CO 652 8 632ilED US. Department of State Case No. F-2016-11607 Doc No. C06528632 Date: 07/26/2018 Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] Yes N0 INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE TO BE CALLED 0R EMAILED BY DOS [Pgl] CALL THIS CALLER. CONTACT INFORMATION [Pgl] The Caller [Pgl] The Au Pair Can I have your ?rst name please? [Pgl] B6 Can I have your middle name? [Pgl] B6 Can I have your last name? [Pgl] B6 In case we're disconnected, can I have your telephone number? [Pgl] B6 Can I have your email address if you have one? [Pgl] UNKNOWN UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528632 Date: 07/26/2018 CO 652 8 US. Department of State Case No. F-2016-11607 Doc No. C06528632 Date: 07/26/2018 Do you wish to remain anonymous? [Pgl] DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? [Pgl] [Is the Caller the Au Pair? Are you participating in the J-1 Visa Au Pair Program? [Pg2] (X) Yes, I am a -1 Visa Au Pair exchange Visitor LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO Do you have your J?l Visa or Form DS-2019 with you? (X) Yes What is the SEVIS Number? [Pg3] What is your home country? [Pg3] Italy PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] Au Pair Care What is your/EV's Sponsor Organization's Telephone Number? [Pg4] B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528632 Date: 07/26/2018 CO 652 8 632ilED US. Department of State Case No. F-2016-11607 Doc No. C06528632 Date: 07/26/2018 What is your/EV's Sponsor Organization's Email address? [Pg4] UNKNOWN LOCAL INFORMATION What is your/EV's Local Coordinator's First Name? [Pg5] B6 What is your/EV's Local Coordinator's Last Name? B6 What is your/EV's Local Coordinator's Telephone Number? [Pg5] B6 What is your/EV's Local Coordinator's Email Address? UNKNOWN HEALTH, SAFETY, AND WELFARE Are you currently in the United States on a J-1 Visa? [Yes If yes, where (in the US.) are you calling from? or Where (in the US.) is the exchange visitor? [Pg9] B6 Are you calling about a speci?c incident (or situation)? [Pg9] [Yes UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528632 Date: 07/26/2018 CO 652 8 US. Department of State Case No. F-2016-11607 Doc No. 006528632 Date: 07/26/2018 IF YES, please provide the DATE, TIME, AND PLACE of the incident and explain the situation? [Pg9] EV stated that her sponsor has told her that she has to exit the US. tomorrow (Friday, October 13, 2015) or she will be deported because she is not with a host family. Were other people involved in the incident (or situation)? [Pg9] Did anyone witness the incident (or situation), and if so can you give me their name and contact information? Have you reported this incident (or situation) to your J?l Sponsor Organization (U.S. Program Sponsor)? [Yes Do you know your Sponsor Organization?s 24/7 telephone number for emergencies? [Yes Documented the Health, Welfare, and Safety issue and escalated call to State Department DURING DOS business hours, sent call summary report. URGENT Au Pair: EV informed she must exit the U. S. tomorrow or be deported. Thank You, J-1Visa Emergency Hotline Analyst This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528632 Date: 07/26/2018 CO 652 8 63 US. Department of State Case No. F-2016-11607 Doc No. C06528636 Date: 07/26/2018 Au-Pair Incident/Complaint Report To: OPA Au Pair Team Email: AuPairProgram@state.g0V 11/13/2015 AuPairCare P-4-06027 Italy . 9/14/15 9/14/16 B6 Complaint Au pair upset about being asked to leave program and _return home after unsuccessful rematch .97: 11/12/2015 11/12/2015 Datet Reported UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528636 Date: 07/26/2018 CO 652 8 63 US. Department of State Case No. F-2016-11607 Doc No. C06528636 Date: 07/26/2018 Detailed Timeline of Events: 9/19/15 Area Director conducted welcome call and was told by au pair and host family that things were off to a good start. 9/28/15 Area Director was in contact with au pairfor contact and everything seems to be going well. Area Director took au pair home from their cluster event at the beach. 9/29/15 Arrival orientation was conducted with host mother and au pair. 9/30/15 Au pair called Area Director to report that the host child had broken a mirror and that she was concerned for child?s safety. Area Director recommended that she talk with host mother and then she would follow up with both of them. 10/1/2015 Area Director followed up with au pair and host mother about the incident the previous day and found out that the mirror had not shattered and child was not in danger of being injured. Au pair said she didn't feel she could handle the children and asked to rematch with a new host family. 10/26/15 After host mother and au pair agreed to rematch, Area Director conducted in-home exit interview with both host mother and au pair. 10/27/15 '35 Au pair?s profile was placed on line for host families in selection to view. Au pair spoke with host family : who offered to match with her the following day and the au pair declined the match saying that she wanted to care for younger children. 10/28/15 Area Director spoke with au pair about her decision to turn down the host family and check on her. Au pairtold Area Director that she was offered another opportunity with a host family in Texas but she didn?t want to go to Texas. Area Director explained to au pairthat she should consider each host family situation and not be set on a particular area. B6 10/30/15 Au pair contacted Area Director upset about not rematching. She was selected by a host family inEand they decided not to call her which she was upset about. Area Director pointed out that anotherfamily in Washington was interested in matching with her but the au pair said their children were too old (6 and 11) but au pair wants to remain in B6 11/2/15 Au pair speaks with Area Director complaining that she has still not been able to rematch. Au pairfeels rematch process isn?t fair while Area Director and Regional Manager both speak with her about expectations of the rematch process. 11/4/15 Area Director speaks with au pair about her interviews. 11/5/15 Regional Manager speaks with au pair again about rematch process. BB 11/6/15 Regional Manager calls au pair about possible:host families but host families nor Regional Manager can get in touch with au pair as her voice mail was not set up. 11/7/15 Host family informs Area Directorthat au pair left home to stay with a friend. Area Director attempts to contact au pairto obtain address and contact information but gets no response. B6 11/8/15 Area Director reaches au pairto discuss her options. There was a family in Chicago that would like to match with her but au pair only wants a family in Feedback from families indicates that she doesn?t respond to interview requests from host families outside 0 . 11/10/15 B6 Area Director informs au pairthat as her transition period was over and she was unable to rematch, it was time for herto return home. 11/12/15 Regional Manager attempts to contact au pair who is no longer in contact with her Area Directorto try and obtain return flight information. Au pair contacts Regional Managerto say that it is not fair and she should be allowed to remain in the B6 program. Regional Manager pointed out that she was selected for interview by 9 families and the feedback received indicated that she turned down several offers while refusing to respond to other family inquiries outside of: Au pair has been instructed that she would now need to arrange her return flight home. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528636 Date: 07/26/2018 CO 652 8 63 US. Department of State Case No. F-2016-11607 Doc No. C06528636 Date: 07/26/2018 Date: Event/Development: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528636 Date: 07/26/2018 CO 652 8 638ilED U.S. Department of State Case No. F-2016-11607 Doc No. C06528638 Date: 07/26/2018 From: Sent: Monday, November 16, 2015 5; 17 PM B6 To: Proctor, Joy Cc: 1 Au Pair Program , Subject: RE: Complaint AuPairCare Au Pair ((Italy) Placement - End of Placement Attach: Inci dert applicationpdf; MonitoringNotesdocx B6 RELEASE IN PART Dear Joy, Both :and I have been in discussion with Darra regarding :l?s allegations. I?ve attached the Incident Report sent last week and will forward subsequent follow up emails requested by Darra. Below is the requested information: The documentation provided in the Incident Report details :l's placement history and request to rematch. was in rematch from 10/23/15?11/13/15 and was unsuccessful rematching with a new host family which is why she is being asked to return home and end program participation. We have addressed ?5 allegations about the host mother having drug/alcohol issues and there is no proof to 5 claim. told the Area Director that this was an isolated night where the host mother had too much to drink but there was no history or pattern of abuse. 5 claim regarding advice fromEis inaccurate as he was not employed with Au PairCare when she arrived on program. Dea B6 Office of Privates Secth Exchange Admi 1istration has received a request for assistance from Au PairCare onsored au pair participant, (Italy l. Ebegan her program with :of :on September 14, 2015. is stating that she is being forced to depart the U.S. due to reporting that her host mother is allegedly drinking heavily, doing drugs, and not paying her weekly stipend. tated that she reported this incident to her local coordinator who allegedly told it was none of her business what the host mother was doing and that she should pack her bags and depart the U.S. immediately. These allegations are very concerning to the Department and a review of this incident will be investigated. Please confirm her safet and wellbeing. Please provide notes regarding Au PairCares contact withE as well as information regarding?and his position with Au PairCare. Area Director has been in contact with: today as she claims she is due two weeks stipend for the rematch period. Dhas explained that as she did not work during the rematch period, she is not owed stipend for the two weeks in question. In addition, please provide the following information by COB TODAY. 0 Host famil a Iication; Attached 0 Au Pair, 5 application Attached 0 LC, 5 application (performance evaluation s/complaints, if available) Is Au PairCare aware of any complaints regarding this Local Coordinator? worked in Client Services and left Au PairCare on 8/26/15 so would never had an opportunity to speak with monitoring notes (including any initial/arrival check-ins) Attached and Included in Incident Report. UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528638 Date: 07/26/2018 CO 652 8 638ilED US. Department of State Case No. F-2016-11607 Doc No. C06528638 Date: 07/26/2018 Paystubs or proof of payment forSThere are no paystubs. It is not typical for a host family to provide BB paystubs though we will ask the host mother if she has proof of payment and then report back to the Department. Please cease all departure arrangements for until a thorough review of this case has been completed. 35 Regards, Joy L. Proctor Office of Private Sector Exchange Administration (E Bureau of Educational and Cultural Affairs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528638 Date: 07/26/2018 CO 652 8 64 US. Department of State Case No. F-2016-11607 Doc No. C06528640 Date: 07/26/2018 Au-Pair Incident/Complaint Report To: OPA Au Pair Team Email: AuPairProgram@ state. RELEASE IN PART 53 11/13/2015 AuPairCare B6 P-4-O6027 Italy 9/14/15 9/14/16 BB B6 Complaint Au pair upset about being asked to leave program and _return home after unsuccessful rematch .97: 11/12/2015 Datet Reported 11/1212015 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528640 Date: 07/26/2018 CO 652 8 64 US. Department of State Case No. F-2016-11607 Doc No. C06528640 Date: 07/26/2018 Detailed Timeline of Events: 9/19/15 Area Director conducted welcome call and was told by au pair and host family that things were off to a good start. 9/28/15 Area Director was in contact with au pairfor contact and everything seems to be going well. Area Director took au pair home from their cluster event at the beach. 9/29/15 Arrival orientation was conducted with host mother and au pair. 9/30/15 Au pair called Area Director to report that the host child had broken a mirror and that she was concerned for child?s safety. Area Director recommended that she talk with host mother and then she would follow up with both of them. 10/1/2015 Area Director followed up with au pair and host mother about the incident the previous day and found out that the mirror had not shattered and child was not in danger of being injured. Au pair said she didn't feel she could handle the children and asked to rematch with a new host family. 10/26/15 After host mother and au pair agreed to rematch, Area Director conducted in-home exit interview with both host mother and au pair. BB 10/27/15 Au pair?s profile was placed on line for host families in selection to view. Au pair spoke with host familyEwho offered to match with her the following day and the au pair declined the match saying that she wanted to care for younger children. 10/28/15 Area Director spoke with au pair about her decision to turn down the host family and check on her. Au pairtold Area Director that she was offered another opportunity with a host family in Texas but she didn?t want to go to Texas. Area Director explained to au pairthat she should consider each host family situation and not be set on a particular area. 10/30/15 '35 Au pair contacted Area Director upset about not rematching. She was selected by a host family in and they decided not to call her which she was upset about. Area Director pointed out that anotherfamily in Washington was in matching with her but the au pair said their children were too old (6 and 11) but au pair wants to remain in B6 11/2/15 Au pair speaks with Area Director complaining that she has still not been able to rematch. Au pairfeels rematch process isn?t fair while Area Director and Regional Manager both speak with her about expectations of the rematch process. 11/4/15 Area Director speaks with au pair about her interviews. 11/5/15 Regional Manager speaks with au pair again about rematch process. B6 11/6/15 Regional Manager calls au pair about possibleShost families but host families nor Regional Manager can get in touch with au pair as her voice mail was not set up. 11/7/15 Host family informs Area Directorthat au pair left home to stay with a friend. Area Director attempts to contact au pairto obtain address and contact information but gets no response. BS 11/8/15 Area Director reaches au pairto discuss her options. There was a family in Chicago that would like to match with her but au pair only wants a family in Feedback from families indicates that she doesn?t respond to interview requests from host families outside of B6 11/10/15 Area Director informs au pairthat as her transition period was over and she was unable to rematch, it was time for herto return home. 11/12/15 Regional Manager attempts to contact au pair who is no longer in contact with her Area Directorto try and obtain return flight information. Au pair contacts Regional Managerto say that it is not fair and she should be allowed to remain in the 6 program. Regional Manager pointed out that she was selected for interview by 9 families and the feedback received indicated that she turned down several offers while refusing to respond to other family inquiries outside MS. Au pair has been instructed that she would now need to arrange her return flight home. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528640 Date: 07/26/2018 CO 652 8 64 US. Department of State Case No. F-2016-11607 Doc No. C06528640 Date: 07/26/2018 Date: Event/Development: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528640 Date: 07/26/2018 CO 652 8 6 6 U.S. Department of State Case No. F-2016-11607 Doc No. C06528666 Date: 07/26/2018 From: Au Pair Program Sent: Tuesday, November 17, 2015 10:38 AM To: Au Pair Program Subject: New Case Logged--FW: URGENT Au Pair: EV informed she must exit the U.S. tomorrow or be deported. 86 PriyaCy/Pll RELEASE IN PART This email IS UNCLASSIFIED. From: Klein, Darra Sent: Thursday, November 12, 2015 5:46 PM To: J-1 Visa Emergency Hotline; J1VisaHeIpIine Cc: Proctor, Joy Au Pair Program Subject: RE: URGENT Au Pair: EV informed she must exit the U.S. tomorrow or be deported. I?ll call the au pair now. Thank; Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 From: J-1 Visa Emergency Hotline Sent: Thursday, November 12, 2015 5:05 PM To: J1VisaHeIpIine Cc: Proctor, Joy Klein, Darra Subject: URGENT Au Pair: EV informed she must exit the U.S. tomorrow or be deported. Au Pair Program NATURE OF THE CALL What's the reason for your call today? [Pgl] EV stated that her sponsor has told her that she has to exit the US. tomorrow or she will be deported because she is not with a host family. The EV alleges that her previous host Mother abused alcohol drugs in the presence of her children and when the EV relayed this information to: her she was told it is 36 none of her business. The next day the host Mother ?red her. The EV insists her sponsor has done nothing to protect her of said that she has to purchase her return plane ticket but the EV has no B6 money because the Host never paid her. The EV is extremely afraid and does not know what to do. UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528666 Date: 07/26/2018 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. C06528666 Date: 07/26/2018 Is your call related to the safety and welfare of the Au Pair? [Pgl] Yes No Is your call related to the safety and welfare of the Family? [Pgl] Yes No Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] Yes N0 INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE TO BE CALLED OR EMAILED BY Dos [Pgl] CALL THIS CALLER. CONTACT INFORMATION [Pgl] The Caller [Pgl] The Au Pair Can I have your first name please? [Pgl] B6 Can I have your middle name? [Pgl] B6 Can I have your last name? [Pgl] B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528666 Date: 07/26/2018 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. C06528666 Date: 07/26/2018 In case we're disconnected, can I have your telephone number? [Pgl] B6 Can I have your email address if you have one? [Pgl] UNKNOWN Do you wish to remain anonymous? [Pgl] DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? [Pgl] [Is the Caller the Au Pair? Are you participating in the Visa Au Pair Program? [Pg2] (X) Yes, I am a -1 Visa Au Pair exchange Visitor LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO Do you have your J-l Visa or Form DS-2019 with you? (X) Yes What is the SEVIS Number? [Pg3] What is your home country? [Pg3] Italy UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528666 Date: 07/26/2018 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. 006528666 Date: 07/26/2018 PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] Au Pair Care What is your/EV's Sponsor Organization's Telephone Number? [Pg4] 800-428-7247 What is your/EV's Sponsor Organization's Email address? [Pg4] UNKNOWN LOCAL INFORMATION What is your/EV's Local Coordinator's First Name? [Pg5] What is your/EV's Local Coordinator's Last Name? [Pg5] What is your/EV's Local Coordinator's Telephone Number? [Pg5] What is your/EV's Local Coordinator's Email Address? [Pg5] UNKNOWN Make a selection to go to the appropriate response to provide the Caller/EV. [Pg8] [[Select if the call is related to the Health, Safety, and Welfare of the exchange Visitor] UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528666 Date: 07/26/2018 B6 B6 B6 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. C06528666 Date: 07/26/2018 HEALTH, SAFETY, AND WELFARE Are you currently in the United States on a J?l Visa? [Yes If yes, where (in the US.) are you calling from? or Where (in the US.) is the exchange visitor? [Pg9] B6 Are you calling about a speci?c incident (or situation)? [Pg9] [Yes IF YES, please provide the DATE, TIME, AND PLACE of the incident and explain the situation? [Pg9] EV stated that her sponsor has told her that she has to exit the US. tomorrow (Friday, October 13, 2015) or she will be deported because she is not with a host family. Were other people involved in the incident (or situation)? [Pg9] Did anyone witness the incident (or situation), and if so can you give me their name and contact information? Have you reported this incident (or situation) to your J?l Sponsor Organization (U.S. Program Sponsor)? [Yes Do you know your Sponsor Organization?s 24/7 telephone number for emergencies? [Yes SUBMIT FORM AND INDICATE HOW CALL WAS HANDLED UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528666 Date: 07/26/2018 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. C06528666 Date: 07/26/2018 Submit Form and Indicate How Call Was Handled [Pg17] Documented the Health, Welfare, and Safety issue and escalated call to State Department DURING DOS business hours, sent call summary report. Call Subject [Pg17] 9? URGENT Au Pair: EV informed she must exit the U. S. tomorrow or be deported. Thank You, J-1Visa Emergency Hotline Analyst Please do not reply to this message. This is an un-monitored email account, you will not receive a response. This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528666 Date: 07/26/2018 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 From: B6 Sent: Tuesday, November 17, 2015 4:40 PM To: Proctor, Joy Ce: Au Pair Program B6 Subject: RE: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. RELEASE IN PART Dear Joy, I appreciate you taking over as primary to avoid future miscommunication. I have responded to both your comments and Darra's below. If it would help matters, please free to call me directly. Sincerely, B6 Dear B6 To avoid miscommunication, I will be your primary contact for this complaint. Darra has responded to your email below (see statement below in red). I also, talked with :lyesterday morning on the phone regarding B6 her claims of not being paid her stipend. There seems to be confusion, when questioned about unpaid stipend she stated that the host mother refused to pay her during the time the host grandmother was visiting. Eat B6 no point mentioned that this timeframe was during her rematch period. In addition, proof of services rendered by au pairs needs to be documented to protect both the au pair and the host family from potential issues in the future. During the Exit Interview, the host mother was clear thatSwould no longer work while: B6 was in rematch. The grandmother came to stay with the family in order to provide childcare during this period. I con?rmed with the Area Director that this was con?rmed when they were together at the exit interview.S B6 knows that she was not working while the grandmother was in the home caring for the children and I cannot explain why she didn?t understand the information reviewed at the exit interview. Please advise how Swould have met or obtained former LC, Ls name if he departed B6 on 8/26/2015? Is it possible thaL has been dele ating LC duties to:P Also, has a B5 senior member of AuPairCare actually been in contact with to discuss her concerns? As she might be B5 more open to discuss or explain her situation to management. Thank you for your feedback on our match process. AuPairCare is working on a technology upgrade to formalize the match request process electronically so we have a clearer documented record. However, we do know that L: had 9 interview requests and based on feedback from B6 host families she turned down several match offers. To clear up any confusion, :was an employee of AuPairCare headquarters in: He managed B6 all of our DS form processing and was an Alternate Responsible Office who signed the DS forms. He was not an Area Director. He departed AuPairCare back in Au ust 2015 which was before Estarted her program year. Her DS 36 form was processed before her arrival so :5 name form. :was not B6 delegating any duties. As a sponsor we have to treat all of our au pairs the same and follow the same standard process. We have been very fair to At this juncture we have reached out to: and as a sponsor we feel we have given her support B6 and the opportunities to rematch and she has chosen not to take them and at this juncture it is prudent to end our relationship with this participant and encourage her to return to her home country. Senior Regional Manager,S B6 spoke with on several occasions before the complaint and again on 11/12 Erwarded I56 complaint. Both Area Director and Regional Manager continued to try and reach after she left B6 the host family home on 11/8/15 with no res onse. When the Regional Manager spoke with on 11/12/15 and BB asked if she had received any of her emails said it wasn?t fair that she couldn?t sta and that is why she did B6 not respond. Scan reach out to again today as after 21 days afforded toL:X to rematch, she was unsuccessful and would now need to return home. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 Kindest Regards, Joy This email is UNCLASSIFIED. From: Au Pair Program Sent: Monday, November 16, 2015 11:30 AM To Cc: Proctor, Joy Su ject: RE: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Hello, I hope you had a good weekend. Econtacted us again over the weekend (I understand that Joy has contacted you about this) and I'm writing to follow on some discrepancies between the notes in Au PairCare?s database (of which you sent us a screenshot) and the information reflected in ES online profile. Specifically, Au PairCare?s database shows that the following four families offered to match with but all of these families show up in I:l?s profile under the description ?The following families have previously selected you for an interview, but have not requested a match with you.?: When I spoke with Friday she told me that she was not aware that any families had offered to match with herthe screenshot in the attached e?mail from her profile reflects the same (that no families had offered to match with her). Please explain this discrepancy as it does appear that l: was not notified of the offers Au PairCare claims were made to her. The Area Director and Regional Mana er both spoke with about why she turned down the above host families.Swanted to remain in?and this had been a concern when she was in Italy interviewing with host families and receiving negative feedback turning down families outside of You will note each host family above is not inS There were several host families outside of that left feedback that they tried to reachEnd she never responded to them. When a host family offers the au pair to match, the au pair will provide a verbal response. If the au pair agrees to match, the host family submits a formal match request in our database to begin the process. When an au pair declines the host family?s invitation as was the case with the host families above, there is no need to send a formal match request. Host families entered the feedback directly into the database and others spoke with our matching expert who also confirmed :ls decision to decline match offers. I understand this explanation, however, this means that there is no way to substantiate the assertion that: was aware that the above?mentioned families wanted to match with her. Since they show up in her profile as wanting to interview her but not having made her an offer, it cannot be assumed that she was made aware of their interest to match with her. If Au PairCare provides au pairs in rematch with access to a rematch UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. C06528669 Date: 07/26/2018 status page as a way to track their offers, it should accurately reflect when an offer is made, even if the au pair verbally declines during the interview. OPA strongly suggests that Au PairCare improve its process to ensure that all offers to match that an au pair receives are formally submitted online and reflected in his/her online profile. This is crucial for transparency, so au pairs are fully informed and knowledgeable about their status and match options, and so that AuPairCare can demonstrate that an au pair has received and declined offers of rematch in cases like: s. Given this, does Au PairCare have any written documentation showing that was informed of the offers to match that it claims were extended to her? It would be very concerning if indeed did not know that any of the above host families had offered her a match. If her communication skills are so Imited that she would not understand when a host family had offered her to match with them, then her suitability for the program would come into question. The host families left specific feedback as to 5 reasons for declining their offers and provided specific reasons which Au PairCare followed up on with The host families left specific feedback as to why:lurned them down and both the Area Director and Regional Manager spoke with Sabout her reasons. Our system is designed to provide transparency for host families reviewing the au pair's application and trying to schedule an interview. If the host family or au pair passes, then our matching team does follow up with either/both to understand their reason. In situation, Au PairCare did follow up with the feedback families provided which reinforced :ls match options and gave her an opportunity to let us know if she didn?t understand or wished to match with that host family. Another clarification needed concerns the reason for rematch that Au PairCare stated on :ls rematch profile. According tog her Au PairCare Area Director indicated on:ls profile that she wanted to be with a family with a cleaner house than her former host family?s, which is not accurate (as you know?wishes to rematch due to the instability in her former host family and alleged substance abuse issues of her host mother), and which could make her appear overly fastidious and deter prospective host families from selecting her. Please provide an explanation of this statemen There seems to be many miscommunications and discrepancies between the information Chas received from Au PairCare and Au PairCare?s understanding of the matter, so OPA requests that someone from Au PairCare other than her LCC or Area Director contact:ldirectly to address her concerns, making sure to copy us on any written correspondence or provide us with summaries of any phone communications. I will forward you the Area Director?s response toEtoday who feels that she is owed two weeks stipend for her rematch period. As Swas not working, she will not be paid for this period. I understand that you are hearing a very different story, but hopefully through my detailed reports, you will see the effort of support made toSduring her placement and her rematch period?was in contact with both her Area Director and Regional Manager on an almost daily basis and one of the concerns discussed was decisions to turn down match requests with host families outside of:l As disappointing as this may be to she was unable to rematch during the 21 days afforded to her in rematch which is why she would need to return home at this time. To confirm, I understand you?re still working on answering the questions in my e-mail to you from Friday, and also on the one that Joy sent you today, in addition to the questions above. If you have questions please feel free to call me or Joy directly. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 CO 652 8 6 6 U.S. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 Many thanks, Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Phone: (202) 203-7661 Fax: (202) 203?7779 This email is UNCLASSIFIED. From: B6 Sent: Friday, November 13, 2015 4:l52 PM To: Au Pair Program Cc:l I 35 Subject: RE: URGENT Au Pair: EV informed she must exit the U.S. tomorrow or be deported. Hi Darra, Attached is a list of the 9 host families who selected to interview over the past 17 days and feedback that some of the host families provided. Not every host family provides feedback in writing and may pass along to their Area Director which I would have included in the details in the Incident Report. I will look into the au pair's allegations against the host mother on Monday and provide a follow up report with our findings along with additional responses to your questions below. weekend, B6 From: Au Pair Program Sent: Friday, November 13, 2015 4:07 PM Tol B6 Cc: Au Pair Program Subject: RE: URGENT Au Pair: EV informed she must exit the U.S. tomorrow or be deported. Hi, B6 I hope you're both doing well. I?m writin to request an update and further information on the au pair that you and I discussed last night? ljust spoke with her and she informed me that she was contacted by Efrom Au PairCare who informed her that she had to return home to Italy by tomorrow. She also told me that she B6 had interviewed with two prospective host families, one of which indicated in their application that they only wanted a Spanish-speaking au pair, and the other of which she did not connect with. also told me that she had left her BB host family last Thursday, or just over a week ago. UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 CO 652 8 6 6 U.S. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 Please provide a full summary of the communication that Au PairCare had withSlast night after we spoke on the phone. From my understanding, Au PairCare?s standard rematch period is two weeks but mas given one week to find a new host family. Please explain and confirm whether she was told that she must leave the U.S. tomorrow. Eclaims that her former host mother owes her two weeks? of stipend. Please advise as to what assistance Au PairCare providedl:lin obtaining the wages due her. If this has not yet been resolved, please explain. Esaid that she had been in communication with a :Iwith Au PairCare, butS you mentioned that he is no longer with Au PairCare. Since he?s no longer employed by Au PairCare please explain his role and involvement in this matter. Sstated that the former host family has a new au pair who moved in with the family on Monday. Please confirm and provide the name of the au pair if this is true. Additionally, please explain Au PairCare?s decision to place another au pair with this host family which has an allegedly unstable home environment. Please provide information on what assistance Au PairCare has provided toSin finding a new host famil . How frequently has S?s LCC been in communication with her what support has she be offeri to 9 said that Au PairCare told her that she would have to pay for her plane ticket home. arrived two months ago and her match ended due to issues stemming from her host mother's alleged chemical dependency, something over whichShas no control. Does Au PairCare have a policy on providing assistance with the purchase of plane tickets in such circumstances (when the match ends through no fault of the au pair)? If so, what is it? :Ialso relayed the following details: On Friday morning three weeks ago,Ssaid she found her former host mother passed out (a bottle of alcohol was at her side). The host daughter was in the room holding onto her mother. contacted a neighbor to ask for assistance and together they called the hospital where the host mother works (she is a nurse, according to :b to speak with another nurse who is a friend of the host mother to ask for assistance. That nurse instructed l:land the neighbor on how to determine whether the host mother had a pulse, which she did. The host mother bega 1 outpatient rehab and her mother came to stay in the house and assist her during this time. Esaid to that the host mother wasn?t an alcoholic but that she had simply had too much to drink one night While I do request a written response to these questions, I also ask that you call me to discuss this matter given its urgency. Many thanks, Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Fax: (202)203?7779 This email is UNCLASSIFIED. From: Au Pair Program Se To: Cc l" Thurqdav November 17 701'; 6'76 PM lAu Pair Program Subject: FW: URGENT Au Pair: EV informed she must exit the U.S. tomorrow or be deported. UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. C06528669 Date: 07/26/2018 Hui B6 Thanks for calling me back. As promised, below is a summary of 5 call to the Visa Helpline. B6 Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State Phone: (202) 203?7661 Fax: (202) 203-7779 From: J-1 Visa Emergency Hotline Sent: Thursday, November 12, 2015 5:05 PM To: J1VisaHeIpIine Subject: URGENT Au Pair: EV informed she must exit the US. tomorrow or be deported. Au Pair Program NATURE OF THE CALL What's the reason for your call today? [Pgl] EV stated that her sponsor has told her that she has to exit the US. tomorrow or she will be deported because she is not with a host family. The EV alleges that her previous host Mother abused alcohol drugs in the presence of her children and when the EV relayed this information to: her she was told it is B6 none of her business. The next day the host Mother ?red her. The EV insists her sponsor has done nothing to protect her of help]:also said that she has to purchase her return plane ticket but the EV has no B6 money because the Host never pa1d her. The EV is extremely afraid and does not know what to do. Is your call related to the safety and welfare of the Au Pair? [Pgl] Yes No Is your call related to the safety and welfare of the Family? [Pgl] Yes No Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] Yes No INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE TO BE CALLED OR EMAILED BY Dos [Pgl] CALL THIS CALLER. CONTACT INFORMATION [Pgl] The Caller [Pgl] UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 The Au Pair Can I have your ?rst name please? [Pgl] Can I have your middle name? [Pgl] Can I have your last name? [Pgl] In case we're disconnected, can I have your telephone number? [Pgl] Can I have your email address if you have one? [Pgl] UNKNOWN Do you wish to remain anonymous? [Pgl] DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? [Pgl] [Is the Caller the Au Pair? Are you participating in the Visa Au Pair Program? [Pg2] (X) Yes, I am a -1 Visa Au Pair exchange Visitor LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO Do you have your J-1 Visa or Form DS-2019 with you? (X) Yes What is the SEVIS Number? [Pg3] What is your home country? [Pg3] Italy PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] Au Pair Care What is your/EV's Sponsor Organization's Telephone Number? [Pg4] 800-428-7247 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 B6 B6 B6 B6 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. C06528669 Date: 07/26/2018 What is your/EV's Sponsor Organization's Email address? [Pg4] UNKNOWN LOCAL INFORMATION $your/EV'S Local Coordinator's First Name? [Pg5] B6 What is vour/EV's Local Coordinator's Last Name? [Pg5] B6 What is our/EV's Local Coordinator's Telephone Number? [Pg5] B6 What is your/EV's Local Coordinator's Email Address? UNKNOWN HEALTH, SAFETY, AND WELFARE Are you currently in the United States on a J?l Visa? [Yes If yes, where (in the US) are you calling from? or Where (in the US.) is the exchange visitor? [Pg9] BB Are you calling about a speci?c incident (or situation)? [Pg9] [Yes IF YES, please provide the DATE, TIME, AND PLACE of the incident and explain the situation? [Pg9] EV stated that her sponsor has told her that she has to exit the US. tomorrow (Friday, October 13, 2015) or she will be deported because she is not with a host family. Were other people involved in the incident (or situation)? [Pg9] Did anyone witness the incident (or situation), and if so can you give me their name and contact information? Have you reported this incident (or situation) to your Sponsor Organization (U.S. Program Sponsor)? [Yes Do you know your Sponsor Organization?s 24/7 telephone number for emergencies? [Yes Documented the Health, Welfare, and Safety issue and escalated call to State Department DURING DOS business hours, sent call summary report. URGENT Au Pair: EV informed she must exit the U. S. tomorrow or be deported. Thank You, J-1Visa Emergency Hotline Analyst UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 CO 652 8 6 6 US. Department of State Case No. F-2016-11607 Doc No. C06528669 Date: 07/26/2018 This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528669 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. C06528671 Date: 07/26/2018 From: I 1VisaHe1p1ine 1VisaHe1p1ine@state. gov> Sent: Wednesday, November 18, 2015 8:42 AM To: Au Pair Program Proctor, Joy Subject: FW: Au Pair (5th call): EV asked for Rep Joy (Proctor) to call her ASAP. Alleges sponsor threating her refuses to pay money owed RELEASE IN PART Good morning, Forwarding this message along to OPA-ITAP team for further processing. Let me know if you need anything further. Thanks! Ethan From: J-1 Visa Emergency Hotline Sent: Tuesday, November 17, 2015 10:50 PM To: J1VisaHeIpIine Cc: Proctor, Joy Subject: Au Pair (5th call): EV asked for Rep Joy (Proctor) to call her ASAP. Alleges sponsor threating her refuses to pay money owed Au Pair Program NATURE or THE CALL What's the reason for your call today? EV asked if the Rep, Joy (Proctor) can call her back as soon as possible. EV alleges thatEwith Au Pair B6 Care did call her this evening but insisted thatEwas extremely irate, cursing while threating her by saying B6 she will never be allowed back into the US. for any reason; and asserted that APC is not going to give her one dime of the money (two weeks of pay) she is owed due to all the ?drama? the EV has caused for APC with THIRD MESSAGE on Fri, Nov 13, 2015 at 6:19 PM: The EV called again to ask if the same rep that previous contacted her can please call her back as soon as possible. I informed the EV that I would submit her request accordingly. SECOND MESSAGE on Thu, Nov 12, 2015 at 8:20 PM: The EV called again to say she is still waiting on a call back from a representative. Au Pair Care (APC) just called and stated that that they have made their final decision so she is wasting her time by contacting the J-1 emergency hotline. The EV still insists that since she was not paid from the host, she cannot purchase a return ticket. The EV said that APC is not providing any assistance to help her obtain the money she is owed from the host family for the hours she worked. The EV added that she has some additional questions about other US visas she may be eligible to receive to remain in the country for a little while longer; or if she needs a visa at all since she is from Italy. The EV expressed that she is not going to make any decisions until she talks with a rep because she feels that APC is bullying her and not telling her the truth. ORIGINAL MESSAGE from Thu, Nov 12, 2015 at 5:08 PM: EV stated that her sponsor has told her that she has to exit the US. tomorrow or she will be deported because she is not with a host family. The EV alleges that her previous host Mother abused alcohol drugs in the presence of her children and when the EV relayed this information to: her she was told it is 36 none of her business. The next da the host Mother ?red her. The EV insists her sponsor has done nothing to protect her of help?lso said that she has to purchase her return plane ticket but the EV has no '36 money because the Host never paid her. The EV is extremely afraid and does not know what to do. Is your call related to the safety and welfare of the Au Pair? [Pgl] UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528671 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. C06528671 Date: 07/26/2018 No Is your call related to the safety and welfare of the Family? [Pgl] No Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] Yes INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE TO BE CALLED 0R EMAILED BY DOS [Pgl] CALL THIS CALLER. CONTACT INFORMATION The Caller The Au Pair Can I have your first name please? [Pgl] B6 Can I have your middle name? [Pgl] B6 Can I have your last name? [Pgl] B6 In case we're disconnected, can I have your telephone number? [Pgl] B6 Can I have your email address if you have one? [Pgl] UNKNOWN UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528671 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. C06528671 Date: 07/26/2018 Do you wish to remain anonymous? [Pgl] DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? [Pgl] Is the Caller the Au Pair? Are you participating in the J-1 Visa Au Pair Program? (X) Yes, I am a -1 Visa Au Pair exchange Visitor LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO. Do you have your J?l Visa or Form DS-2019 with you? (X) Yes What is the SEVIS Number? [Pg3] What is your home country? [Pg3] Italy PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] Au Pair Care UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528671 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. C06528671 Date: 07/26/2018 What is your/EV's Sponsor Organization's Telephone Number? [Pg4] 800-428-7247 What is your/EV's Sponsor Organization's Email address? [Pg4] customercare@ aupaircarecom LOCAL INFORMATION What is your/EV's Local Coordinator's First Name? [Pg5] B6 What is your/EV's Local Coordinator's Last Name? [Pg5] B6 What is your/EV's Local Coordinator's Telephone Number? [Pg5] B6 What is your/EV's Local Coordinator's Email Address? [Pg5] UNKNOWN Follow up inquiry - Have you called the Visa Emergency Hotline about this question or problem in the past? Make a selection [Pg7]. [I've been contacted but I still have a problem or question What are your questions at this time? [Pg7] EV asked if the DOS Rep, Joy (Proctor) can call her back as soon as possible. EV alleges that with Au Pair B6 Care did call her this evening but insisted that was extremely irate, cursing While threating her by saying B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528671 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. C06528671 Date: 07/26/2018 she will never be allowed back into the US. for any reason, and asserted that APC is not going to give her one dime of the money (two weeks of pay) she is owed due to all the ?drama? the EV has caused for APC with Make a selection to go to the appropriate response to provide the Caller/EV. [Pg8] [[Select if the call is related to a General J-l Visa inquirey, OTHER THAN Health, Safety, and Welfare of the exchange visitor] For General J-1 Visa related inquiries you should contact the State Department by email at ivisas@state.20v. For more info on the J-1 Visa Program you can go to: 1visa.state.g0v. Submit Form and Indicate How Call Was Handled Gave caller health insurance, general, transportation/travel, SEVP, 1-901, or Au Pair Program information, sent call summary report. Call Subject [Pg17] Au Pair (5th call): EV asked for Rep Joy (Proctor) to call her ASAP. Alleges sponsor threating her refuses to pay money owed Thank You, J-1Visa Emergency Hotline Analyst Please do not reply to this message. This is an un-monitored email account, you will not receive a response. Privacy/PH This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528671 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. CO6528676 Date: 07/26/2018 From: Au Pair Program Sent: Wednesday, November 25, 2015 9:Pair Program B6 Subject: Complaint GreatAuPair - l(Colombia) URGENT Assistance B6 Needed Stipend payments B5 RELEASE IN PART PMS lhas returned home safely our office has been 86 While the De artment understands that au pair, advised thatb never received her final stipend payment from (one week) and the: family (one BB week). Please provide an update as to what steps have been taken to resolve this issue. Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Suite 349, 301 4th Street 5 W, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? This email is UNCLASSIFIED. From: Au Pair Program Sent: Tuesday, October 27, 2015 3:04 PM To: ISC - Au Pair Program Subject: RE: (Colombia) SEVIS ID Good Afternoon :l B6 B6 BB URGENT Assistance Needed My name is Sabrina Holly and I am Joy?s co-worker. Joy is away from the of?ce for the next few days. I will ensure that she is made aware of your message upon her return. I am familiar with ?s case. We are pleased that she has safely returned to Columbia. We hope that all is well with her. BB UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528676 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. C06528676 Date: 07/26/2018 Thank you for relaying ?s concerns regarding her ?nal stipends from :land the family. I will review Joy?s notes on the matter. Iwill also share concerns with Great Au Pair. Either Joy or I will be in contact with you in a few days. Best, Sabrina Sabrina R. Holly Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State 401 Street, SW (Suite 349, SA-44) Washington, DC 20547 Phone: (202) 203- 7739 Fax: (202) 203-7779 SBU This email is UNCLASSIFIED. From: ISC - Sent: Saturday, October 24, 2015 5:45 PM To: Au Pair Program Subject: (Colombia) SEVIS ID SURGENT Assistance Needed DearJoy: Please apologize me for my late answer but I have been traveling during the last month. Shas returned safe to Colombia. She has arrived last Thursday October 22nd 2015. Great Au Pair has paid for her flights, mentioned that she did not received the stipend from the last week working for :and neither her last weekly stipend from ES. Now is here in Colombia, safe, with her family. If you need any additional communication, please let me know. Sincerely CEO ISC Colombia Carrera 29 45 94, Oficina 708 Centro Empresarial Seguros Atlas Bucaramanga, Santander Colombia UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528676 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. CO6528676 Date: 07/26/2018 Office Number: (57) 7 - 6 431338 Fax Number: (57) 7 - 6 851438 Email: BG Website: From: AuPairProgram@state.gov To: B6 CC AuPairProgram@state.gov Subject: l(Co ombia) SEVIS ID URGENT Assistance Needed Date: Tue, 20 Oct 2015 15:21:14 +0000 Dear B6 BB Thank you for assisting au pair, lin contacting our office. Our office along with is US. based B6 5 onsor, GreatAuPair has been in contact with Unfortunatelyihas since become non?responsive. Has bbeen in contact with your office? If so, please urge Etc contact her sponsor who is egar to assist her in her B6 situation. Should feels uncomfortable communicating with sponsor, GreatAu Pair please have her contact our office, The BB United States Department of State Office of Private Sector Exchange Administration (OPA). OPA wants to assistS B6 and assure that she is safe, healthy, and has any necessary support that she may be in need of. Thank you for assisting our office with this situation. Please feel free to contact me directly (see my contact information below) should you have any questions or concerns. Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528676 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. C06528676 Date: 07/26/2018 This email is UNCLASSIFIED. FromIscl B6 Sent: Friday, October 02, 2015 4:00 PM B6 To: Au Pair Program; J1Visas Mailbox CC: I B6 Subjectl l(Colombia) SEVIS ID l: URGENT Assistance Needed Dear Sirs: My name is: and I represent ISC Colombia. We have been working with the J-1 Pro rams for B6 more than 11 years in Colombia and we are the third party agency in Colombia that enrolled B6 Sinto the Au Pair Program. BB We started working with Great Au Pair last year. was our first Au Pair through Great Au BB Pair. We also work with sponsors like Cultural Homestay International and APF Global Exhange. Our experience working with Great Au Pair has been the worst experience, particularly in the fields related with I B6 This is a declaration froml and all the situations that she has face while she participate in the BB Au Pair Program sponsored by Great Au Pair. Since Dec 3rd 2014, single father as a host family called lstarted her program sponsored by Great Au Pair. She was placed with a BG who had a child of4 months old. While: BEE was in Colombia applying to the Au Pair program, was introduced to her as a good person, responsible BB father who worked for a Lawyer Agency in the US. Once started working with: she realized that BB he was a pornographer where he is one of the business owner. With that host father all her rights in the US where violated andShad to be in not proper situations as follows: BEE EWas forced by gm work for more hours tan the working hours stated by the Au Pair Program and B6 not getting paid for at. was a person with problems related with Alcohol. While Sworked for him, was part of Anominus Alcoholic Group, but he was always having his addiction. With this inconvenient, was forced to BB live in a messi environment due that he was not a responsable person at home with the daily duties like the house cleaning and also with his duties as a father. 'VhileElLived with she has to live uncomfortable situations. had sex at home with BEE several prostitutes while had to take care the baby. Due to his disorganized life, felt bad for the baby, 36 due that if she left the baby by 5 care, baby's life was going to be in risk. In several times, out of the 86 work Schedule, around 2:00am, had to take care of the baby due that :Iwas in his room having sex BB with prostitutes, drunk and never pay attention to the Baby while the baby cried. Ewes moved by to his mother house in Sfor 2 weeks in January 2015 while had a 36 travel to las Vegas, His travel was related with his business in pornography. During that 2 weeks of BB :ls absency,E had to work 24/7 clue that no one else was taking care ofthe baby. BB UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528676 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. C06528676 Date: 07/26/2018 several opportunitiesiwas taking with the baby by Em his place of work where? ange student was surrounded by sexual toys, in a pornographic environment, a place not appropriate for an Ex like and also not appropriated for the baby. several opportunitiesiwas in the middle of discussions between and his girlfriend who is addicted to the alcohol and drougs. That girl in several times tried to ta Sent: Wednesday, November 25, 2015 6:14 AM To I Cc: Au Pair Program UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528678 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. 006528678 Date: 07/26/2018 . . . . . B6 Subject: Complaint GreatAuPaIr Colombia) URGENT ASSIstance Needed Stipend payments Dears B6 While the De artment understands that au pair, lhas returned home safely our office has been B6 advised thatbnever received her final stipend payment from (one week) and th family (one B6 week). Please provide an update as to what steps have been taken to resolve this issue. Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? This email is UNCLASSIFIED. From: Au Pair Program Sent: Tuesda October 27, 2015 3:04 PM To: ISC Au Pair Program B6 Subject: RE: I l(CoIombia) SEVIS URGENT Assistance Needed Good Afternoon I36 B6 My name is Sabrina Holly and I am Joy?s co-worker. Joy is away from the of?ce for the next few days. I will ensure that she is made aware of your message upon her return. I am familiar withl:ls case. We are pleased that she has safely returned to Columbia. We hope that all is B6 well with her. Thank you for relaying ?3 concerns regarding her ?nal stipends from Sand the Qamily. 1 B6 will review Joy?s notes on matter. I will also share E?s concerns with Great Au Pair. E1 er 0y or I will B6 be in contact with you in a few days. Best, Sabrina Sabrina R. Holly O?ice of Private Sector Exchange Administration UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528678 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. 006528678 Date: 07/26/2018 Bureau of Educational and Cultural Affairs US. Department of State 401 Street, SW (Suite 349, SA-44) Washington, DC 20547 Phone: (202) 203- 7739 Fax: (202) 203- 7779 SBU This email is UNCLASSIFIED. From: ISC -l Sent: Saturday, October 24, 2015 5:45 PM To: Au Pair Program Subject: l(CoIombia) SEVIS ID DearJoy: B6 URGENT Assistance Needed B6 Please apologize me for my late answer but I have been traveling during the last month. has returned safe to Colombia. She has arrived last Thursday October 22nd 2015. Great Au Pair has B6 paid for her flights, however,Shas mentioned that she did not received the stipend from the last week B6 working for: and neither her last weekly stipend from is. B6 Now is here in Colombia, safe, with her family. If you need any additional communication, please let me B6 know. Sincerely CEO ISC Colombia Carrera 29 45 94, Oficina 708 Centro Empresarial Seguros Atlas Bucaramanga, Santander Colombia Office Number: (57) 7 6 431338 Fax Number: (57) 7 6 851438 Email: Website: B6 B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528678 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. 006528678 Date: 07/26/2018 From: AuPairProgram@state.gov 3703) To: B6 CC: AuPairProgram@state. ov Subject: REzl l(Colombia) SEVIS ID URGENT Assistance Needed Date: Tue 20 Oct 2015 15:21:14 +0000 36 Dear B6 lin contacting our office. Our office along with E5 US. based '36 Thank you for assisting au pair, onsor, GreatAuPair has been in contact with since become non?responsive. Has B6 been in contact with your office? If so, please urge contact her sponsor who is egar to assist her in her 5b situation. Should :lfeels uncomfortable communicating with sponsor, GreatAu Pair please have her contact our office, The BB United States Department of State Office of Private Sector Exchange Administration (OPA). OPA wants to assistS BB and assure that she is safe, healthy, and has any necessary support that she may be in need of. Thank you for assisting our office with this situation. Please feel free to contact me directly (see my contact information below) should you have any questions or concerns. Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? This email is UNCLASSIFIED. From: ISC - B6 Sent: Friday, October 02, 2015 4:00 PM To: Au Pair Program; J1Visas Mailbox Cc:l BS Subject:l l(CoIombia) SEVIS ID: URGENT Assistance Needed B6 Dear Sirs: UNCLASSIFIED US. Department of State Case No. Doc No. C06528678 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. 006528678 Date: 07/26/2018 My name is: and I represent ISC Colombia. We have been working with the J-1 Programs for more than 11 years in Colombia and we are the third party agency in Colombia that enrolled :linto the Au Pair Program. We started working with Great Au Pair last year. I livas our first Au Pair through Great Au Pair. We also work with sponsors like Cultural Homestay International and APF Global Exhange. Our experience working with Great Au Pair has been the worst experience, particularly in the fields related with Diana Cornejo Jaimes. This is a declaration froml and all the situations that she has face while she participate in the Au Pair Program sponsored by Great Au Pair. Since Dec 3rd 2014,? lstarted her program sponsored by Great Au Pair. She was placed with a single father as a host family calledl in l/vho had a child of4 months old. While was in Colombia applying to the Au Pair program, was introduced to her as a good person, responsible father who worked for a Lawyer Agency in the US. Once started working with he realized that he was a pornographer where he is one of the business . With that host father all her rights in the US where violated and had to be in not proper situations as follows: as forced by: to work for more hours tan the working hours stated by the Au Pair Program and not getting paid for that. as a person with problems related with Alcohol. WhileEworked for him, was part of Anominus Alcoholic Group, but he was always having his addiction. With this inconvenient, Swas forced to live in a messi environment due that he was not a responsable person at home with the daily duties like the house cleaning and also with his duties as a father. 'VhileELived with :l she has to live uncomfortable situations. had sex at home with several prostitutes while Diana had to take care the baby. Due to his disorganized life, elt bad for the baby, due that if she left the baby by carel:ls life was going to be in risk. In several times, out of the work Schedule, around 2:00am had to take care of the baby due that : was in his room having sex with prostitutes, drunk and never pay attention to the Baby while the baby cried. :llvas moved by to his mother house in: for 2 weeks in January 2015 whileghad a travel to las Vegas, NV. His travel was related with his business in pornography. During that 2 weeks of to work 24/7 clue that no one else was taking care ofthe baby. several opportunities,:lwas taking with the baby by to his place of work whereg was surro nded by sexual toys, in a pornographic environment, a place not appropriate for an Exc ange student like and also not appropriated for the baby. several opportunities,Swas in the middle of discussions between and his girlfriend who is addicted to the alcohol and drougs. That girl in several times tried to take the pap while she was drunk and drugged and:lhad to protect baby's life while the baby was crying. :lreaction was to put that girlfriend on the streets and she screams around the house insulting them. Additionally, in several timesS found that girl inside of her room using her personal stuff. They were several occasions where the baby was in life risk andShad to protect him from that girl andEbehaviour. 'he room provided to by: was a shared room with the baby. It never was a private room as the program states. iolated her privacy with the excuse thatElm/as living on his house and on the UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528678 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. C06528678 Date: 07/26/2018 11's baby and he get in to the room all the time not respecting her privacy. )ue to the disorganized life of food was never at the house. During stancy at 5 house, she was responsable for her own food paid with her own expenses duet at never bough food for the house. :lnever received the $500 dollars that the program states that she must receive by the host family for her academic purposes. 'VhileElLived witl?l: she tried to communicate with Great Au Pair in several times. never had a Local Coordinator where to address her problems and was informed that was hired by Great Au Pair and he was her Local Coordinator. :luas intimI a ed due that was working for her program Sponsor Great Au Pair and she always thought that he would have a bigger In uence over the sponsor decisions and also she thought that her complains would never taked seriously due that could deny what she had to complain. This is a violation of the program. \t the moment whereEdecided to talk about it with land establish a bridge of communication between him and the Sponsor Great Au Pair, threat her with a deportation to her home country, something that created a psicological violence against . 'Ve, ISC Colombia were informed about this situation by in the month of February. advice her to contact Great Au Pair and I also contacted who is a representative from Great Au Pair via Skype. I had a personal meeting with her describing all what is stated on this declaration. from Great Au Pair mentioned that she was going to investigate. The results of that investigation was that and Ewere have a second chance in the program and they wer going to take a sit and talk and tried to resolve all the inconvenientes. :bccepted that, and we accepted too, expecting more control from Great Au Pair as sponsor and expecting a change . On addition, livas informed that her new Local Coordinator was going to be a girl called _l who lives and is very far away from This is another program regulation violated here due that a Local Coordinator must be around 60 miles away from each Au Pair. 3ew months later, I l:l received a communication from Estating that things were going worst tan before. I was also informed by her thatEwas involved in some legal troubles with the mother of the baby tha was taking care of. The mother retain the baby during a visit and as arrested in or domestic violence against baby's mother. While everything was resolved id not take care 0 a or a week clue that the baby was with his mom. @asked Etc be a withness on his process and with her testimonygwould tried to avoi to go to jail. Her testimony also would help him to recover the baby and have him under his own care. :l adviced her to react immediately and not help him with his request of being a witness the court. I immediately contactederom Great Au Pair again and informed her what was happening. Ewas intimidated, without any protection from any Local Coordinator and without any protection from the Great Au Pair as her Local Coordinator who lives in Sand she adviced her to leave S's house and apply for a re-match with another host family into the Au Pair program. Once noticed that :lNas going not going to hel him in the court, treat her in a rude and abusive way. take's 5 Cell Phone and 5 computer and did not have any way to communicate with anybody. Also decided not to pay her for her work of the last week in revenge due that she did not want to be his witness. was put it on the streets on May 2015 with her bags and there were no Local Coordinator who could help her or pick her up. )ne friend owaas informed about what happened to her and she decided to go and help . was provided foo roomn money and help by her friend for few days. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528678 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. C06528678 Date: 07/26/2018 )ue to all the problems acumulated with Great Au Pair finall decided to help looking for a new Host Family. Great Au Pair was informed by and by me that 5 payment was retained ilegally byEand Great Au Pair did not believe in 5 version. Great Au Pair supported from the begining of all this tragic episodes and Great Au aIr supported Songs complain about her payment abusively and ilegally retained. Sreat Au Pair still has : as one of their staff and also as a host father looking for new Au Pairs for him. After all of this, :llvas allocated with the : Family inEon May 15th 2015. :lwas going to take ca re a baby of 17 months of old. Ethought that everything was going to change with this new host family and her dream of having an Exchange experience with an American Family was going to be true. However, with the SFamily, the abuses and rights violated have been as follows: EWorked every day more tan 10 hours a day and more tan 45 hours per week. Etried to talk with her host family about this but they never pay attention to her complains. Einformed about is to her Local Coordinator who was :l1vho lives in and now was in tried to communicate several times with the am an they were never responsive and the host family never pay attention to '5 communication. \s :l the ES never paid the $500 dollars stated by the program regulation for the academic purpose of the Au Pair program. : was a maid instead ofan Au Pair for the had to drive for the :ls has to work In a moving whileCls changed to a new house In take care of the cat of the house and performed many activities not proper for Au Pairs. :lnever received an Schedule of work and her days off were never respected by the:l5. is got angry if: could not help them' In their days offandEwas forced to work during her days off' In duties as a maid. S5 treatment to Shas been disrespectful in several times due to her low english level and sometimes she was insulted in english by the E5. ler payment Schedule was also affected by the :ls. They never paid her punctually. has to pay with her own money for Laundry and also: is asked to do the laundry ofall the .ast September 29tEwas put it on the streets by the E5. The reason for that was that their cat got pee over the bed ofthe s. Ewas insulted by who stated ilegally that the Cat was responsability of Diana while she is not taking care of the baby. Additionall insultedEand states that she has to perform all the activities that they give her due that they are expen Ing money paying her. During the discussion with :l :ls reaction was to show the Au Pair contract to him and he just taked the documents and through them away and stating that her obligations on the house are stated by him not by an Au Pair contract. :lwas put it on the streets at 9:00pm. Mexican friend from Edecided to go and help her. He is providing her a room, food and help. Sdecided to contact me (E) and Sand I decided to contact the Complaint office ofthe US De pa rtment of State. Ehas witnesses for everything described here and I can certify that all here described is true and we have UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528678 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. CO6528678 Date: 07/26/2018 provided all this information to her program sponsor Great Au Pairo time. Great Au Pair have ignored :ls rights and they have not provided the right support expected. Due to this inconvenient and due that we (ISC Colombia) had wide experience working with the Au Pair program and also due that we work with another sponsors like Cultural Homestay International and APF Global Exchange; Great Au Pair decided to stop working with us as Sponsor representatives in Colombia, situation that we celebrated due that Great Au Pair is the worst and most irresponsible Program Sponsor that we have work with during our 13 years of work experience with the J-1 programs. TodayEis by her own and has not received her last week of payment by the 5. All whatEhas at this time is $40 dollars in her pocket and I l:l had transferred some money for support her. Finally, as received an email fromEl her Local Coordinator from Great Au Pair who lives in stating that in order to stay in the US legallyl has to return with the:ls immediate work with them until December due that her program ends in December 2015 and avoid a Program Termination and return home immediately. has decided not to return to theg' but she is being forced by Great Au Pair to leave the US during the next 3 days, if she decides not to return to eSs house. At this time, we really expect your help on this. :ldoes not have any money to return home and she wants to end her program in December in good standing. Also she is still being forced to leave the country by Great Au Pair at this time. and I will be waiting your further actions in order to help her. If you need any additional information, please, don't hesitate to contact me. Sincerely CEO ISC Colombia Carrera 29 45 94, Oficina 708 Centro Empresarial Seguros Atlas Bucaran1anga,Santander Colombia Office Number: (57) 7 - 6 431338 Fax Number: (57) 7 - 6 851438 Email: Website: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528678 Date: 07/26/2018 CO 652 8 67 US. Department of State Case No. F-2016-11607 Doc No. C06528678 Date: 07/26/2018 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528678 Date: 07/26/2018 CO 652 8 68 US. Department of State Case No. F-2016-11607 Doc No. C06528685 Date: 07/26/2018 RELEASE PART 36 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528685 Date: 07/26/2018 B6 CO 652 8 6 US. Department of State Case No. F-2016-11607 Doc No. C06528690 Date: 07/26/2018 From: BS Sent: Monday, December 7, 2015 12:04 PM To: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Reportl Attach: Happlicationpdf; Sfamily applicationpdf; landl MCRS .pdf RELEASE IN PART Dear Joy, BG Please find the answers to your questions below. Questions 0 Did the host family state why they didn?t report the alleged abuse that took place in June 2015? In reading the contact reports, it appears that the host family and au pair met with their LCC when the host daughter alleged the au pair struck her in May of 2015. The au pair firmly denied the accusation and the host family has said they felt strongly that they could make an overall success of their relationship with How many au pair?s have been placed in the host family home? How did the placements end? :was the host family's first au pair on the Cultural Care Au Pair program. 0 Was this the first placement for :l? If not, how did her prior placement(s) end? This was the au pair?s first placement. The documents you requested are attached here, with the exception ofthe background check. Our partner office inSis closed today and tomorrow for a religious holiday. We will send the background check along on Wednesday. Should you have any questions, please don?t hesitate to reach out. Kind regards, From: Au Pair Program Sent: Frida December 04, 2015 12:57 PM To: Cc: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Importance: High Dear Thank you for notifying the Department regarding this incident. Please continue to keep the Department updated regarding the CPS investigation and the status of 5 program. To assist in my review, please provide the following requested information below by COB, Monday, December 7th 2015. Questions 0 Did the host family state why they didn?t report the alleged abuse that took place in June 2015? UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528690 Date: 07/26/2018 CO 652 8 6 US. Department of State Case No. F-2016-11607 Doc No. 006528690 Date: 07/26/2018 0 How many au pair?s have been placed in the host family home? How did the placements end? 0 Was this the first placement for:l? If not, how did her prior placement(s) end? B6 Documentation 0 Au pair?s application (including background check and childcare references) 0 Host family application 0 reports Kindest Regards, Joy This email is UNCLASSIFIED. From: Sent: Friday, December 04, 2015 12:08 PM To: Au Pair Program Subject: Cultural Care Au Pair P-4-10181: CPS Report: Good Afternoon, Cultural Care Au Pair, program P-4-10181, would like to report an incident involving one of our au pairs,: :l Her host family has alleged that she used physical discipline with her host children and we have subsequently made a CPS report. Details are included in the attached incident report. Please don?t hesitate to be in touch if you have any questions. Kind Regards, ZERO 8 Government Relations and Compliance Manager Cultural Care Au Pair EF Center Boston Two Education Circle Cambridge, MA 02141 Of?ce Skype UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528690 Date: 07/26/2018 CO 652 8 6 9 US. Department of State Case No. F-2016-11607 Doc No. 006528699 Date: 07/26/2018 ovew Persona'itvIsst . . IN mm as The Theory Behind The Discovery Personality Test This test is based on the highly successful DISC model of personality. Tests based on this model have been administered more than 50 million times throughout the world to help select and develop people. The DISC Theory was developed by William Moulton Marston in the 1920's. (W. M. Marston: 1893?1947, Harvard graduate, lawyer, and educational consultant.) Since then the theory has been refined and validated by many eminent and HR professionals. The Discovery Personality Test takes this a step funher Introduction Your personality - as well as skills and experience - has a tremendous impact on your work success, personal growth and relationships. The Personality Test analyses your personality and behaviour - both in work and non-work situations. Based on the widely used DISC personality model, your report indicates your and possible areas for self-development. This report does not pretend to be 100% accurate - all personality test measurements contain some error. However, if you feel that these results do not accurately portray your personality, please contact your local Cultural Care Au Pair office. Describes the way you deal with problems, assert yourself and control situations. Describes the way you deal with people, the way you communicate Influence and relate to others. Steadiness Describes your temperament - patience, persistence, and thoughtfulness - . Describes how you approach and organise your activity procedures Com Name Results for if? 2 Jan 2015 The Discovery Personality Test Reporl:1/3 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528699 Date: 07/26/2018 CO 652 8 6 9 US. Department of State Case No. F-2016-11607 Doc No. C06528699 Date: 07/26/2018 B6 Your responses indicate that you thrive on competition and challenge. 0 are goal orientated and want the freedom to do it your way. 0 are resourceful, aim high and want authority. 0 are self?sufficient and individualistic. tend to be direct and positive with people. are comfortable working alone C) tend to take little at face value. - 0 have a tendency to be focused Once you have sorted out the facts you go for the goal. 0 bring into play your social skills when logic/circumstance dictates. 0 get restless when involved in routine and repetitive work/activities. 0 need change and variety in your work and non-work life. 0 enjoy stretching yourself intellectually and physically. are independent and take the initiative. 0 prefer to work in a less structured environment. 0 prefer to be measured by results. 0 are willing to try the untried. are better at managing general tasks than minute details. More about you b- 2 Jan 2015 The Discovery Personality Test Reporl:2/3 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528699 Date: 07/26/2018 CO 652 8 7 US. Department of State Case No. F-2016-11607 Doc No. C06528704 Date: 07/26/2018 Profile for: B6 RELEASE IN PART '35 re about you and how to increase your effectiveness: Your primary To increase your effectiveness: End of your reportI-Ill '1 I. I 4" 1.. - 1.3% T: 2:55: 110.? 25-h?, 535:"- 7:16:53 5 2 Jan 2015 The Discovery Personality Test Report:3/3 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528704 Date: 07/26/2018 CO 652 8 7 1 US. Department of State Case No. F-2016-11607 Doc No. C06528710 Date: 07/26/2018 211:2 . 111 ""1211 12111211211 and 221212. 11211,! 1212211121121; 1.212 10111111211~ - =r221k 1121112 21221-2 221-11221 n1212 ?22-l-F - 1212122212 221==2 22-22 2212 21- c1112== 111121111111 11112 1111121112 2121111122 12212211 12221112 221.31 (1211111 21122322 2212-? 2121212221119 t=21=12= 1-221111121 Ex211a11g22 1211111222 232 -r12rtr=r112111 112111- 1:22- 1111111121112 11-grr 21r 31.121: tall/1n r1122r 2221121121222 1211122==122111rrgr 5111122112221 2111: peop1e-an-d- 2121/1112 1111221112 112 22 12222111m1g1 11-22111-- 1111212 ratr r2121- 132111-1311 22-12rr 2112v1122m r122 2112;: 221111 ?1121111211211 (2211221211 111111211r 211212212212 2121/2 ?2121122122211221222121111122 ar12rcon11ng 2211221121122125 112tr r1:2rr 121-22 2121 1121221122 221-1-211- month 2x22-1-21212-222222 211211122, 2212122212 2112211 1122-121 112 12:1 r21- 1112 flex121 1ty2112 211221 2211-2121 2211222221 212112 112221112 2222211211222 With 12212 22222112212111 21111111121 22111112 21 21,122 2121-111111- -- .. 2211221222211122121121111:15, r-r gr UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528710 Date: 07/26/2018 CO 652 8 7 1 US. Department of State Case No. F-2016-11607 Doc No. C06528710 Date: 07/26/2018 Uplnaded By: an 19?1?2015 B6 Name Of Interviewer: Date: 29-11-2014 Place 0f Interview: Milano UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528710 Date: 07/26/2018 CO 652 8 7 US. Department of State Case No. F-2016-11607 Doc No. 006528735 Date: 07/26/2018 BG UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528735 Date: 07/26/2018 CO 652 8 7 US. Department of State Case No. F-2016-11607 Doc No. CO6528751 Date: 07/26/2018 From: 6 Sent: Wednesday, December 9, 2015 1:14 PM To: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Attach: background BB As promised, 5 background check is attached here. Should you have any further questions, please don't hesitate to be in touch. Kind regards, From: Au Pair Program Sent: Monda December 07, 2015 3:25 PM Cc: air rogram Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Importance: High Dear Thank you for providing this information. Upon review, I will be in contact should I have additional questions or concerns. Kindest Regards, Joy Joy L. Proctor OJj?ice of Private Sector Exchange Administration (E Bureau of Educational and Cultural Affairs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? This email is UNCLASSIFIED. Sent: Vlonday, December 07, 2015 12:04 PM UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528751 Date: 07/26/2018 CO 652 8 7 US. Department of State Case No. F-2016-11607 Doc No. C06528751 Date: 07/26/2018 To: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: B6 Dear Joy, Please find the answers to your questions below. Questions 0 Did the host family state why they didn?t report the alleged abuse that took place in June 2015? In reading the contact reports, it appears that the host family and au pair met with their LCC when the host daughter alleged the au pair struck her in May of 2015. The au pair firmly denied the accusation and the host family has said they felt strongly that they could make an overall success of their relationship with How many au pair?s have been placed in the host family home? How did the placements end? :was the host family's first au pair on the Cultural Care Au Pair program. 0 Was this the first placement for :l? If not, how did her prior placement(s) end? This was the au pair?s first placement. The documents you requested are attached here, with the exception ofthe background check. Our partner office in Milan is closed today and tomorrow for a religious holiday. We will send the background check along on Wednesday. Should you have any questions, please don?t hesitate to reach out. Kind regards, From: Au Pair Program Sent: Friday, December 04, 2015 12:57 PM To: Cc: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Importance: High DearCL Thank you for notifying the Department regarding this incident. Please continue to keep the Department updated regarding the CPS investigation and the status program. To assist in my review, please provide the following requested information below by COB, Monday, December 7th 2015. Questions 0 Did the host family state why they didn?t report the alleged abuse that took place in June 2015? How many au pair?s have been placed in the host family home? How did the placements end? 0 Was this the first placement for If not, how did her prior placement(s) end? Documentation 0 Au pair?s application (including background check and childcare references) UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528751 Date: 07/26/2018 CO 652 8 7 US. Department of State Case No. F-2016-11607 Doc No. C06528751 Date: 07/26/2018 0 Host family application 0 reports Kindest Regards, Joy This email is UNCLASSIFIED. From: B6 Sent: Friday, December 04, 2015 12:08 PM To: Au Pair Program Subject: Cultural Care Au Pair P-4-10181: CPS Report: Good Afternoon, Cultural Care Au Pair, program P-4-10181, would like to report an incident involving one of our au pairs . Her host family has alleged that she used physical discipline with her host children and we have subsequently made a CPS report. Details are included in the attached incident report. Please don?t hesitate to be in touch if you have any questions. Kind Regards, ZERO Goverr ment Relations and Compliance Manager Cultural Care Au Pair EF Center Boston Two Education Circle Cambridge, MA 02141 Of?ce Skype UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528751 Date: 07/26/2018 CO 652 8 7 5 US. Department of State Case No. F-2016-11607 Doc No. C06528759 Date: 07/26/2018 link.- . . . . Sistema? Informative deli Caseilarto e_crtiticato Penale diet Case?ario Giudiziale '35 {xx-HT. 25 one. 14/1 1/2002 H.313) '35 A: name di: Cagnome Nam-e meta if; nasctt'a Luego (it Nasctta suite r'ichie-sta di: . per ?507 (ART, 325 DEB. Si'attesta Chane/ta" Banca? dati def Ceii'e'etlar'io _gi'udiziai'e risutta; DA: PRUCIUHA PRESSO IL 01E Si attesta-l'awenuto pagamento (art. 273 a 285' 30/5/2002 n, 115) _dei dirt-tin dt certi?cate di?tto di urg-enza ?pregame {jetti?ficato non page aseere pro?t/tic ag/i ergam delta pubblica_amrmmetraziane.0 aiiprivati _gestor?t di _puhbtici aemzidetta Repubbiica Itaiiana (art, '40 DER 213 dicembr'e 20500. 445-57. fatta same I'motesi in am Sta prodottonei procedirnanti disciptinatt d-aile Henna (digs. 25 tuglio 1Q98, n. 286}. ll vatirque-pfesentatoatteamar?m am-ministrative straniere. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528759 Date: 07/26/2018 CO 652 8 7 8 U.S. Department of State Case No. F-2016-11607 Doc No. CO6528785 Date: 07/26/2018 From: Sent: Thursday, December 17, 2015 4:23 PM B6 To: Au Pair Program Cc: 35 Subject: RE: Complaint AuPairCare Au Pair (Spain) Mental B6 Abusive stressful host family Attach: Contacts docx; BS Contacts Host Family docx; B6 RELEASE IN PART Dear Joy, Please see my responses to your inquiries below along with the attached requested documents. Please know that Au PairCare has been working with the au pair to arrange her return flight home. I had been notified earlier in the week that the au pair needed a return flight home and one was offered for tomorrow but she didn?t want to leave at that time claiming she wants to buy a new suitcase. Au PairCare has offered her a return flight for Sunday and are hopeful she will take the flight and be able to return home prior to the holidays. I will follow up with the Department on her return flight once arranged. Sincerely, B6 From: Au Pair Program Sent: Wednesday, December 16, 2015 2:40 PM To: Cc: Au Pair Program Subject: Complaint AuPairCare Au Pair ll l(Spain) Mental Abusive stressful host family BS B6 Dear Courtney, CPA is in receipt of a complaint from au pair, lis alleging that B6 she was an au pair for nine months and during that time she is alleging that she physiologically abused. BG alleges that her host mother consistently yelled at her and when she informed her LC who scheduled a meeting with the host family and au pair. During the meeting :alleges that her host mother accused her of abusing the host BB child. Estated that she has never or would ever be abusive towards the host child and the mother only said this to B6 the LC because she was complaining about the host mother?s yelling. also alleges that after the meeting B6 the host mother threatened her stating that "she should have called the police, but she was lucky she didn?t.? B6 stated it was after that conversation that she decided to depart from the home as she was scared that the host 36 mother would call the police. :has stated that she was told by her LC that she told that she needed to depart the U.S. by Sunday, B6 December 20th or would be in the United State illegally. The EV claims that she is currently residing with a friend in the :larea and does not have money to purchase a return ticket home and feels that she had no other option B6 than to leave the host family home, fearing the host mother would make additional claims. Stated that she B6 has been in contact with an Au PairCare staff member named :land that she has not received a return call from her I36 regarding her concerns. Stated that she has also been in contact with the Spanish Embassy, and her foreign BB UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528785 Date: 07/26/2018 CO 652 8 7 8 US. Department of State Case No. F-2016-11607 Doc No. 006528785 Date: 07/26/2018 agent in Germany. Please contact Please report you findings. In addition, please provide the following B6 information by COB, Thursday, December 17m, 2015. Requested Documentation 0 Host family application? attached 0 Au Pair?s application? attached 0 monitoring notes-attached Questions Did the host family in question have prior au pairs, if so how did the placements end? This is the host family's first placement. Did Au PairCare receive prior complaints regarding the host family or the au pair, : prior to this BS incident? No, the placement had gone very well until the au pair returned home to take a biology test and found out that she failed the test. The host family had accommodated her work schedule allowing her time to study for months prior to the exam and then allowed au pair two weeks? vacation at home to take the exam. The placement changed upon the au pair?s return in October. ?9 Did the host family ever file a report or provide evidence regarding the alleged child abuse? No, the host mother said upon learning of the placement end, her children told her that they were happy because they were afraid of her. When questioned, one child said that the au pair pinches a lot. Kindest Regards, Joy Joy L. Proctor O?ice of Private Sector Exchange Administration Bureau of Educational and ulturai A?airs US Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-20?l6-?l1607 Doc No. C06528785 Date: 07/26/2018 CO 652 8 7 US. Department of State Case No. F-2016-11607 Doc No. C06528798 Date: 07/26/2018 From: Sent: Thursday, December 17, 2015 6: 11 PM '35 To: Au Pair Program 87(0) Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Attach: lrtf; family app.pdf; app.pdf RELEASE IN PART Dear Joy, The documents you requested are attached here. The answers to your questions are below. I am attaching an update report for your records, as CPS has confirmed that they will not be pursuing our report or opening an investigation. Did the host family in question have prior au pairs, if so how did the placements end? 0 They had one prior au pair who sta ed for only a short time because her natural mother was ill. Was this the first placement ford? If not, what caused her departure from prior matches? 0 This was her second placement. Her first family was going through a divorce and, in light of that, took a break from the program. Did Cultural Care receive prior complaints regarding the host family or the au pair, prior to this incident? 0 You will see in the contact notes that their LCC provided typical support and coaching, but we did not receive any complaints prior to this incident. Did the host family provide evidence regarding the alleged child abuse? 0 The host family has not provided us with any evidence of the alleged child abuse. Should you have any further questions, please don?t hesitate to be in touch. I will be out of office tomorrow, but will be available. Kind regards, From: Au Pair Program Sent: Thursda December 17, 2015 9:17 AM To: Cc: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Importance: High DearE Thank you for notifying OPA regarding the allegations being made against au air Upon review (should the case go unfounded) how will Cultural Care proceed with 5 program? To assist in my review please provide the following information by COB, Friday, December 18m, 2015. Requested Documentation 0 Host family application 0 Au Pair?s application 0 monitoring notes Questions '9 Did the host family in question have prior au pairs, if so how did the placements end? UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528798 Date: 07/26/2018 CO 652 8 7 US. Department of State Case No. F-2016-11607 Doc No. C06528798 Date: 07/26/2018 0:0 Was this the first placement for: ? If not, what caused her departure from prior matches? Did Cultural Care receive prior complaints regarding the host family or the au pair, prior to this incident? ?3 Did the host family provide evidence regarding the alleged child abuse? BB Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration Bureau of Educational and Cultural A?airs US Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? This email is UNCLASSIFIED. From:l Sent: Wednesday, December 16, 2015 4:54 PM To: Au Pair Program Subject: Cultural Care Au Pair P-4-10181: CPS Report: Good Afternoon, Cultural Care Au Pair, program P-4-10181, would like to report an incident involving one of our au pairs, Her host family has made allegations that have resulted in Cultural Care Au Pair subsequently making a report to Child Protective Services. Details are included in the attached report. Please don?t hesitate to be in touch if you have any questions. Kind Regards, ZERO Government Relations and Compliance Manager Cultural Care Au Pair EF Center Boston Two Education Circle Cambridge, MA 02141 Of?ce Skype UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528798 Date: 07/26/2018 CO65288 B6 B6 B6 US. Department of State Case No. F-2016-11607 Doc No. 006528804 Date: 07/26/2018 Au Pair Incident/Complaint Report To: OPA Au Pair Team Email: AuPairProgram@ state. gov A. Reporter Information B6 7 Date: December 16, 2015 Sponsor Name: Cultural Care Au Pair Reporter Name: I I Program Number: P-4-10181 Telephone B6 B. Au-Pair and St keholder Information Au-Pair Last Name: Au-Pair First Name: 7 SEVIS Numbge B6 Country: Au-Pair DOB: 7 Program Dates: 04/07/2015 - 04/06/2016 Host Family Names: Local Childcare Coorldinator Name: (Local '55 Sponsor Representative) Host Family Address: I Host Family Phone: Other Parties Involved: (r?lame and contact info) C. Incident I Complaint Information Incident or Complaint: Incident Nature Of Incident/Complaint: (Examples: Academic, Accident, Alcohol, Sponsor staff issue, Crime/Arrest, Death, Duties beyond childcare, Inappropriate relationships, Living conditions, Missing, Negligence, Overstay, Sexual abuse, Sexual harassment, Unauthorized employment) CPS Report I Date Incident/Complaint Occurred: 12/9/2015 I Date 1st Reported td Sponsor: 12/15/2015 Brief Summary of Incident/Complaint: Host family makes allegations about au pair. Detailed Timeline of Events: On 12/15/2015l Icontacted Cultural Care Au pair and alleged that B6 on 12/9/2015 her au pair had left two-year?old host son unattended for around 20 minutes and ma have struck him. She stated that she believed the au pair?s behavior might rise to level of abuse. :lstates that she left the child in a different room briefly in orderto do laundry and adamantly denies striking him. Due to the serious nature of the allegations, a Cultural Care Au Pair LCC removed from the host family home on the evening of 12/15/2015. The au pair is staying with an L00. B6 In light of the mother?s insistence that her child was abused at the hands of the au air as well as our role as a mandatory reporter, Cultural Care Au Pair made a report to the Child Protective Services on 12/16/2015. We spoke with :who was unable to determine next steps at the time E36 we made the report. We wish to inform the State Department of this incident due to the nature of the allegations and the involvement of the authorities. B5 D. Sponsor Review Findings Cultural Care Au Pair remains in touch withl land her host family in order to provide support B6 7 and monitor the situation. is understandably upset about the family?s accusations, which she maintains are false, and we have offered her the opportunity to speak with a program counselor. We have not yet determined whether we will be able to move forward with another placement for : B6 but we will continue to be in touch with her to guide and support her through next steps. The family has decided that they will not be continuing with the au pair program at this time, and we are em to bring their program participation to a close. We will continue to follow up with the ?cmld Protective Services in order to monitor the status of our report and offer our coopera Ion. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528804 Date: 07/26/2018 CO 652 8 8 US. Department of State Case No. F-2016-11607 Doc No. C06528804 Date: 07/26/2018 E. Remedial Course of Action (if applicable: proposed SOPs to avert future recurrence) Cultural Care takes the safety of our program participants extremely seriously, both our host families and our au pairs. Every Cultural Care au pair attends the Cultural Care Au Pair Training School before traveling to her host family. At the training school au pairs learn in in-person classes about behavior management and are taught that they should never use physical force with their host children. This is also addressed in the au pair handbook that every au pair receives priorto travelling to the United States and in our online resources. Cultural Care Au Pair emphasizes the au pair program as an opportunity to be an ambassador of cultural exchange throughout our recruiting process, in the training our au pairs receive at the Cultural Care Au Pair Training School, and in our printed and online resources. Au pairs are encouraged to take to heart their roles as ambassadors from their home countries to the United States, and behave accordingly. F. Updates (please include the calendar date for each update submitted to DOS) 12/17/2015: Cultural Care Au Pair spoke with a representative of CPS this morning and we were informed that they will not be pursuing our report or opening a case. We are working with to determine BB next steps. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528804 Date: 07/26/2018 CO 652 8 8 1 US. Department of State Case No. F-2016-11607 Doc No. C06528815 Date: 07/26/2018 RELEASE IN PART B6 .Wlovew Personality Test A The Theory Behind The Discovery Personality Test This test is based on the highly successful DISC model of personality. Tests based on this model have been administered more than 50 million times throughout the world to help select and develop people. The DISC Theory was developed by William Moulton Marston in the 1920's. (W. M. Marston: 1893?1947, Harvard graduate, lawyer, and educational consultant.) Since then the theory has been re?ned and validated by many eminent and HR professionals. The Discovery Personality Test takes this a step further. Introduction Your personality - as well as skills and experience - has a tremendous impact on your work success, personal growth and relationships. The Personality Test analyses your personality and behaviour - both in work and non-work situations. Based on the widely used DISC personality model, your report indicates your and possible areas for self-development. This report does not pretend to be 100% accurate - all personality test measurements contain some error. However, ifyou feel that these results do not accurately portray your personality, please contact your local Cultural Care Au Pair of?ce. Describes the way you deal with problems, assert yourself and Dominance control situations. Describes the way you deal with people, the way you communicate Influence and relate to others. . Describes your temperament - patience, persistence, and I Steadiness thoughtfulness . Describes how you approach and organise your activity, procedures Compliance and responsibilities. 8 Nov 2014 The Discovery Personality Test Report:1/3 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528815 Date: 07/26/2018 CO 652 8 8 1 US. Department of State Case No. F-2016-11607 Doc No. C06528815 Date: 07/26/2018 B6 Your responses indicate that you More about you 8 Nov 2014 The Discovery Personality Test Report:2/3 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528815 Date: 07/26/2018 CO 652 8 8 1 US. Department of State Case No. F-2016-11607 Doc No. C06528815 Date: 07/26/2018 Profile for: B6 More about you and how to increase your effectiveness: Your primary To increase your effectiveness: End of your report. '12-'01-15 Seesaw-ti) Faun-?aricr: LL22. 5 teatime use +44- (0:203:102 0122 0353:?; +1 33'- 2565 Th-EP-az-gz- 8 Nov 2014 The Discovery Personality Test Report3/3 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528815 Date: 07/26/2018 CO 652 8 8 1 US. Department of State Case No. F-2016-11607 Doc No. C06528815 Date: 07/26/2018 B6 arrived in the US on 04/07/2015 with a valid 11 visa throu 04 06 2016 She isCIand from Argentina. Her English is good. Swas placed with a family in where she cared two boys, one was seven month old and the other is two years old. Reason for transition: Due to extenuating circumstances, the HF is no longer on the program; this decision was made by Cultural Care Au Pair. Sis a loving, sweet and kind au pair, no childcare concerns where ever brought up from the host familyfantastic au pair and the LCC hopes that she will find a new family. Driving: l:l has not driven by herself for the host family. She received her home country license in September 2014 and holds an international driver?s permit. Education and vacation: SinceShas not started school or taken vacation, you would be responsible to provide her with $500 toward her education, as well as two weeks paid vacation. Availability: is available to move to a new host family three days after the match is finalized. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528815 Date: 07/26/2018 CO 652 8 8 US. Department of State Case No. Doc No. C06528857 Date: 07/26/2018 From: Sent: Monday, January 4, 2016 3:23 PM B6 To: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Attach: Dear Joy, IN PART 36] I am writing to update you that we arranged a flight home forSfollowing confirmation from CPS that she was free to return to Italy. I?ve attached an updated incident report for your records. Please don?t hesitate to be in touch if you have any questions. Kind Regards, From: Au Pair Program Sent: Thursday, December 10, 2015 11:00 AM To: Cc: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Importance: High Thanksi Kindest Regards, Joy This email is UNCLASSIFIED. From: Sent: Wednesday, December 09, 2015 1:14 PM To: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Dear Joy, As promisedgs background check is attached here. Should you have any further questions, please don't hesitate to be in touch. Kind regards, From: Au Pair Program Sent: Monday. December 07, 2015 3:25 PM To: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528857 Date: 07/26/2018 CO 652 8 8 US. Department of State Case No. F-2016-11607 Doc No. 006528857 Date: 07/26/2018 Cc: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Importance: High BB Dear Thank you for providing this information. Upon review, I will be in contact should I have additional questions or concerns. Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration (E Bureau of Educational and Cultural Affairs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? This email is UNCLASSIFIED. From: Sent: Monday, December 07, 2015 12:04 PM To: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Francesca Bartesaghi Dear Joy, Please find the answers to your questions below. Questions 0 Did the host family state why they didn?t report the alleged abuse that took place in June 2015? In reading the contact reports, it appears that the host family and au pair met with their LCC when the host daughter alleged the au pair struck her in May of 2015. The au pair firmly denied the accusation and the host family has said they felt strongly that they could make an overall success of their relationship with How many au pair?s have been placed in the host family home? How did the placements end? was the host family?s first au pair on the Cultural Care Au Pair program. 0 Was this the first placement for If not, how did her prior placement(s) end? This was the au pair?s first placement. The documents you requested are attached here, with the exception ofthe background check. Our partner UNCLASSIFIED US. Department of State Case No. Doc No. C06528857 Date: 07/26/2018 CO 652 8 8 US. Department of State Case No. F-2016-11607 Doc No. 006528857 Date: 07/26/2018 office in Milan is closed today and tomorrow for a religious holiday. We will send the background check along on Wednesday. Should you have any questions, please don?t hesitate to reach out. Kind regards, From: Au Pair Program Sent: Frida December 04, 2015 12:57 PM Tol Cc: Au Pair Program Subject: RE: Cultural Care Au Pair P-4-10181: CPS Report: Importance: High Deal: Thank you for notifying the Department regarding this incident. Please continue to keep the Department updated regarding the CPS investigation and the status of Francesca?s program. To assist in my review, please provide the following requested information below by COB, Monday, December 7th 2015. Questions 0 Did the host family state why they didn?t report the alleged abuse that took place in June 2015? How many au pair?s have been placed in the host family home? How did the placements end? 0 Was this the first placement for:l? If not, how did her prior placement(s) end? Documentation 0 Au pair?s application (including background check and childcare references) 0 Host family application 0 reports Kindest Regards, Joy This email is UNCLASSIFIED. Sent: Friday, December 04, 2015 12:08 PM UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528857 Date: 07/26/2018 CO 652 8 8 US. Department of State Case No. F-2016-11607 Doc No. CO6528857 Date: 07/26/2018 To: Au Pair Program Subject: Cultural Care Au Pair P-4-10181: CPS Report: Good Afternoon, Cultural Care Au Pair, program P-4-10181, would like to report an incident involving one of our au pairs, . Her host family has alleged that she used physical discipline with her host children and we have subsequently made a CPS report. Details are included in the attached incident report. Please don?t hesitate to be in touch if you have any questions. Kind Regards, ZERO as: Government Relations and Compliance Manager Cultural Care Au Pair EF Center Boston Two Education Circle Cambridge, MA 02141 Of?ce: Skype ura care.com UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528857 Date: 07/26/2018 B6 CO 652 8 8 64ilED US. Department of State Case No. F-2016-11607 Doc No. 006528864 Date: 07/26/2018 Au Pair Incident/Complaint Report To: OPA Au Pair Team Email: AuPairProgram@ state. gov A. Reporter Information B6 Date: December 04, 2015 Sponsor Name: Cultural Care Au Pair Reporter Name: Program Number: P-4-10181 Email: 86 Telephone BS: B. Au-Pair and Stakeholders? Information Au-Pair Last Name: B6 Au-Pair First Name: SEVIS Number: I Country: Austria Au-Pair DOB: 2/6/1991 Program Dates: 04/07/2015 - 04/06/2016 B6 Host Family Names: Local Childcare Coordinator Name: (Local Sponsor Representative) BB Host Famil Address: g? Host Family Phone: B6 B6 Other Parties Involved: (rtame and contact info) Host childrenIncident I Complaint Information Incident or Complaint: Incident Nature of Incident/Complaint: (Examples: Academic, Accident, Alcohol, Sponsor staff issue, Crime/Arrest, Death, Duties beyond childcare, Inappropriate relationships, Living conditions, Missing, Negligence, Overstay, Sexual abuse, Sexual harassment, Unauthorized employment) CPS Report Date Incident/Complaint Occurred: 12/2/15 Date 1st Reported td Sponsor: 12/2/15 Brief Summary of Incident/Complaint: Host family alleges au pair used physical discipline with host children. Detailed Timeline of Events: 12/2/2015: On the evening of 12/2/2015 LCC Jennifer Yoel went to the family?s home to conduct an exit interview. During the interview alleged that the au 36 pair, had used physical force to discipline the host children. The host mother alleges that BS there have been three incidents since June of 2015. These incidents have allegedly involved the au pair pinching and pushing the children, on one occasion holding the host son by the arm, and on one occasion last week slapping host daughtertj.:states all of these allegations are B6 false. When the host family addressed the most recent alleged incident with the au pair, she expressed that she did not wish to remain with a family who would make these false allegations. Due to the nature of these allega was removed from theEfamily?s home that same evening. She 36 is staying with at this time. 12/3/2015: In light of our responsibilities as a mandatory reporter, BB Cultural Care Au Pair contacted theEDe artment of Child Protective Services and made a report. B6 The intake operator who took the call was@ call ID number SEE BB stated that the report would be submitted to County CPS and that subsequently a E36 decision would be made about whether to open an investigation. 12/4/2015: Social Worker: 36 informed us that there will be an investigation and that she will be handling the case. She B6 stated that she wishes to interview the au pair, and we made it clear that we would remain fully cooperative. Cultural Care Au Pair wishes to inform the State Department of this incident due to the nature of the allegations and the involvement of the authorities. D. Sponsor Review Findings Cultural Care Au Pair is in touch with the au pair and host family in order to provide our support and UNCLASSIFIED US. Department of State Case No. F-2o16-11607 Doc No. 006528864 Date: 07/26/2018 CO 652 8 8 US. Department of State Case No. F-2016-11607 Doc No. C06528864 Date: 07/26/2018 guidance. We stand prepared to fully cooperate with the authorities. Due to the serious nature of the allegations, it is our intention to make arrangements for :to return home once the B6 authorities have confirmed that she is free to go. We will continue to be in touch will all parties as this situation develops. I E. Remedial Course of Action (if applicable: proposed SOPs to avert future recurrence) I Cultural Care Au Pair emphasizes the au pair program as an opportunity to be an ambassador of cultural exchange throughout our recruiting process, in the training our au pairs receive at the Cultural Care Au Pair Training School, and in our printed and online resources. Au pairs are encouraged to take to heart their roles as ambassadors from their home countries to the United States, and behave accordingly. Cultural Care takes the safety of our program participants extremely seriously, both our host families and our au pairs. Every Cultural Care au pair attends the Cultural Care Au Pair Training School before traveling to her host family. At the training school au pairs learn in in-person classes about behavior management and are taught that they should never use physical force with their host children. This is also addressed in the au pair handbook that every au pair receives priorto travelling to the United States and in our online resources. F. Updates (please include the calendar date for each update submitted to DOS) 1/4/2016: Prior to the holidays, the County CPS confirmed that was free to BE return home. They have not share WI us any outcome of their investigation. purc ased the flight below forthe au pair to return to Italy. Den Date RELEASE IN PART Subject: FW: Visa Status Change B6 Thanks for the message I will first discuss the company in Colombia and I trust them more, I told them my case after I When I got kicked family home. Cosul had a close friend namedeamily in because I could not rely on him all the lady had never helped. Colombia agency said they would report the case to the central agency here in the United States, but do not know if they reported. area coordinator says I will help but I do not really help much, they do not mind what happens has one, they are not investigating families bring us here like we were working as a servant girls and not as an au pair, do not believe in what happens to us with families and we really need your support and help me because I have had bad experience with families. I have not even informed the consul that I want to change my visa status that do not trust her, the agency wants me to buy a ticket to Colombia and I do not want to return to Colombia, I have been treated badly here. I leave the data area coordinatorl EurAupair Intercultural Childcare Programs phone. mail- My consul, never was my consul, never helped me company in colombia Com an in USA, Program Assistant phone Laguna Beach CA 92651 USA I hope you can me help soon Thank you UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528873 Date: 07/26/2018 CO 652 8 8 7 U.S. Department of State Case No. F-2016-11607 Doc No. C06528873 Date: 07/26/2018 From: AuPairProgram@state.gov To 35 CC: Au PairProgram@state.gov Subject: RE: Visa Status Change Date: Fri, 22 Jan 2016 14:44:08 +0000 Dear Thank you for contacting us regarding your concerns. You have reached the Office of Private Sector Exchange Administration within the U.S. Department of State?s Bureau of Educational and Cultural Affairs (ECA). This office administers the Exchange Visitor Program, which is overseen by the Deputy Assistant Secretary (DAS) for Private Sector Exchange in ECA. The Exchange Visitor Program (or J-l visa program) is for foreign nationals who come to the United States for international educational and cultural exchange experiences. In order to best assist you, with your permission our office will need to contact your sponsor who is responsible for your program. Once we have received your permission our office will be in contact with your sponsor to discuss your allegations. Also, to assist in our review, please respond to the following Please provide your sponsors name and the name of the staff member who you reported your complaint too When did you report these issues to your sponsor? And what was the response? Have you informed your sponsor of your intention of changing your visa type? And have you been approved for this change? We look forward to your response and assisting you with your situation. Regards, Office of Private Sector Exchange Administration From: Sent: Thursday, January 21, 2016 6:30 PM To: J1Visas Mailbox Subject: Visa Status Change Good Night, UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528873 Date: 07/26/2018 CO 652 8 8 7 US. Department of State Case No. F-2016-11607 Doc No. 006528873 Date: 07/26/2018 BG I'merom Colombia, I came there as Au pair with a company now i want change the status of my visa. I am reporting an incident that has brought me to want to leave the au pair company but stay within the United States. In the families that i was staying with I experienced verbal abuse and witnessed physical abuse towards one ofthe children that I was care taking. I was also put to work to do things that were not within my contract. I am not a house keeper I take care of children. I was treated as a servant of both families that I worked for, and was put in uncoventional living standards by the one home. I had a room with no heat, window, or privacy. The room was in the basement, with a washer and dryer, workout equipment, and a door that did not shut and with not heat. I would like to obtain a B-2 visa in order to travel around the US to make up for the terrible experience I had with working with the families. I have nothing left in Colombia and I do not want to leave the US just yet. The agency gives only two weeks to find new family, they don't even help you find a family. They also do not do background checks on the families or look for references. Too many things could have gone wrong. Indentured servitude is an issue that I faced and I was advised to email you to file the complaint and help my change in visa request. Thank you. This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528873 Date: 07/26/2018 CO 652 8 8 7 US. Department of State Case No. F-2016-11607 Doc No. C06528875 Date: 07/26/2018 From: B6 Sent: Monday, January 25, 2016 1:58 PM To: Au Pair Program Subject: FW: Visa Status Change BS If my application is denied, i will look in to changing agencies. I don?t want to leave the united states just yet. Also, i wanted to touch base upon the questions i answered before since i haven't gotten anything back. Thank you. From To: aupairprogram@state.gov Subject: FW: Visa Status Change Date: Fri, 22 Jan 2016 12:37:32 -0500 Thanks forthe message I will first discuss the company in Colombia and I trust them more, I told them my case after I When I got kicked family home. Cosul had a close friend named william family in because I could not rely on him all the lady had never helped. Colombia agency said they would report the case to the central agency here in the United States, but do not know ifthey reported. area coordinator says I will help but I do not really help much, they do not mind what happens has one, they are not investigating families bring us here like we were working as a servant girls and not as an au pair, do not believe in what happens to us with families and we really need your support and help me because I have had bad experience with families. I have not even informed the consul that I want to change my visa status that do not trust her, the agency wants me to buy a ticket to Colombia and I do not want to return to Colombia, I have been treated badly here. I leave the data area coordinatorl EurAupair Intercultural Childcare Programs phone. mail-l My consul never was my consul, never helped me company in colombia Company in USA, Program Assistant UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528875 Date: 07/26/2018 CO 652 8 8 7 US. Department of State Case No. F-2016-11607 Doc No. C06528875 Date: 07/26/2018 phone B6 Laguna Beach CA 92651 USA I hope you can me help soon Thank you From: AuPairProgram@state.gov Tol CC: Au PairProgram@state.gov Subject: RE: Visa Status Change Date: Fri, 22 Jan 2016 14:44:08 +0000 MS Thank you for contacting us regarding your concerns. You have reached the Office of Private Sector Exchange Administration within the US. Department of State?s Bureau of Educational and Cultural Affairs (ECA). This office administers the Exchange Visitor Program, which is overseen by the Deputy Assistant Secretary (DAS) for Private Sector Exchange in ECA. The Exchange Visitor Program (or J-l visa program) is for foreign nationals who come to the United States for international educational and cultural exchange experiences. In order to best assist you, with your permission our office will need to contact your sponsor who is responsible for your program. Once we have received your permission our office will be in contact with your sponsor to discuss your allegations. Also, to assist in our review, please respond to the following Please provide your sponsors name and the name of the staff member who you reported your complaint too When did you report these issues to your sponsor? And what was the response? Have you informed your sponsor of your intention of changing your visa type? And have you been approved for this change? We look forward to your response and assisting you with your situation. Regards, Office of Private Sector Exchange Administration UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528875 Date: 07/26/2018 CO 652 8 8 7 US. Department of State Case No. F-2016-11607 Doc No. 006528875 Date: 07/26/2018 From: Sent: Thursday, January 21, 2016 6:30 PM To: J1Visas Mailbox Subject: Visa Status Change BS Good Night, Colombia, I came there as Au pair with a company now i want change the status of my visa. I am reporting an incident that has brought me to want to leave the au pair company but stay within the United States. In the families that i was staying with I experienced verbal abuse and witnessed physical abuse towards one ofthe children that I was care taking. I was also put to work to do things that were not within my contract. I am not a house keeper I take care of children. I was treated as a servant of both families that I worked for, and was put in uncoventional living standards by the one home. I had a room with no heat, window, or privacy. The room was in the basement, with a washer and dryer, workout equipment, and a door that did not shut and with not heat. I would like to obtain a 8-2 visa in order to travel around the US to make up for the terrible experience I had with working with the families. I have nothing left in Colombia and I do not want to leave the US just yet. The agency gives only two weeks to find new family, they don't even help you find a family. They also do not do background checks on the families or look for references. Too many things could have gone wrong. lndentured servitude is an issue that I faced and I was advised to email you to file the complaint and help my change in visa request. Thank you. This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528875 Date: 07/26/2018 CO 652 8 8 US. Department of State Case No. F-2016-11607 Doc No. 006528893 Date: 07/26/2018 From: Au Pair Program Sent: Friday, January 29, 2016 2:58 PM To: Au Pair Program Subject: New Case Logged--FW: URGENT: HAS OPA TAKEN ACTION ON THIS FW: URGENT Au Pair: EV was hosted by verbally abusive DOS employee now given less than 72 hours to ?nd another host This email is UNCLASSIFIED. From: Klein, Darra Sent: Tuesday, June 16, 2015 5:48 PM To: Martin, Tamara ECDutyOfficer; Parsley, Travis Ammar, Maha Proctor, Joy Cc: Geary, Susan Scott, Henry Mazzuchi, Jennifer Grimes, Lauren Au Pair Program Subject: RE: URGENT: HAS OPA TAKEN ACTION ON THIS FW: URGENT Au Pair: EV was hosted by verbally abusive DOS employee now given less than 72 hours to find another host No problem, Tamara. Thanks for making us aware of it! Maha and Ijust spoke with the EV and when we called he was in the middle ofan interview with a new host family that seemed like a promising match. He?s not in need ofemergency intervention from us so we're going to send him an e-mail (he could n't talk b/c he was in the middle of the interview) asking him to explain what happened. I hope you have an uneventful night as Duty Officer. P.S. I also see that his name is misspelled so I could n't find him in Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 This email is UNCLASSIFIED. From: Martin, Tamara Sent: Tuesday, June 16, 2015 5:35 PM To: Klein, Darra; ECDutyOfficer; Parsley, Travis Ammar, Maha Proctor, Joy Cc: Geary, Susan Scott, Henry Mazzuchi, Jennifer Grimes, Lauren Martin, Tamara Subject: RE: URGENT: HAS OPA TAKEN ACTION ON THIS FW: URGENT Au Pair: EV was hosted by verbally abusive employee now given less than 72 hours to find another host Importance: High Thanks for your quick reply, Darra! I guess both of us are still in the office, right? I did SEVIS searches. Although the EV states that the HM works for the State Department, NONE of the HF names listed on the SEVIS record are in the DOS GAL. It appears that: (and current is was None ofthe above names are in the GAL. Hope this helps! Thanks! Regards, Tamara Tamara L. Martin Senior Compliance Of?cer U.S. Department of State Bureau of Educational and Cultural Affairs Private Sector Exchange 301 4th Street, SW, Room 667 (SA-44) Washington, DC. 20547?4406 Phone: (202) 203-7213; Fax: (202) 203-7779 Email: MartinTL state .gov Please visit us at: http:// 1visa.state.gov Please follow us at: SBU This email is UNCLASSIFIED. From: Klein, Darra Sent: Tuesday, June 16, 2015 5:31 PM To: Martin, Tamara ECDutyOfficer; Parsley, Travis Ammar, Maha Proctor, Joy Cc: Geary, Susan Scott, Henry Mazzuchi, Jennifer Grimes, Lauren Subject: RE: URGENT: HAS OPA TAKEN ACTION ON THIS FW: URGENT Au Pair: EV was hosted by verbally abusive employee now given less than 72 hours to find another host UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528893 Date: 07/26/2018 CO 652 8 8 US. Department of State Case No. F-2016-11607 Doc No. C06528893 Date: 07/26/2018 Tamara, I went into the JlVisa Helpline mailbox and saw that the message had been moved to the Au Pair folder but it was not flagged yellow (the color for Au Pair). Also, it shows as having been read (see screen shot below). It was nowhere to be found in the AuPairProgram inbox so it looks like it was not forwarded to that e-mail address as it should have been. OPA will call the EV now and I'll talk to my team tomorrow to determine what happened. Thanks for bringing this to our attention. CE-neNs-te . 3:5 Emerg Mon ?f?le?Z?g?L J--1 Visa Emergency AU PAIR: Ceiler reporting- t'ormal complaint against .t-l \fisa Emergency ALI PLIR: Ea'tle-r says she has -:'tay5 tc: fin-cl a. replacement 31-1 '?m?isa Emergency AU PAIR: Host to email] s?astatego'c' concerning: Ito-w a-Heiipline- EW: URGENT 2U PAIR: Eu 9-1 Visa -Emer-giency URGENT AU Peal-1.: and visa :-:-rongtully te?i?d-?i-l?f?t . it'd Pair: Eb" return breaking tom-tract: ELIE: Egg/.2315: ?0343 :Pile?. 3.1 #5 5 job and: 'Jisa t-?eron-gfuily We 31-1 Visa merge at}: :le-r oi.- sufficient ?.giisn but ?as .1--1 Visa At} Pal-r Parogram RE: URGENT AU PAIR: Sponsor told caller they are 3'71 wise Emergency AU PAEF-J. Sponsor toicl caller they are booking '3 Last Month _l"1 VISEI Emergent? RH: El" seen-5w 3'71 Visa Emergen . about request for 3'-1 Emergency . UNRELATED: travelstate-gcvy non- immigrant visa question. j'-1 Uisa . inu- Pair: 31 phone number verification 31-1 'u?isa Emeroencg UNRELATED: Sponsor complaint to be sum-willed: to 15%. 3171 lm?isa Emergency Au Pair: Wit-ere to submit a complaint about a sponsor Darra Klein Lead Program Analyst Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs U.S. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 This email is UNCLASSIFIED. From: Martin, Tamara Sent: Tuesday, June 16, 2015 5:15 PM To: ECDutyOfficer; Parsley, Travis Ammar, Maha Proctor, Joy Klein, Darra Cc: Geary, Susan Scott, Henn/ Mazzuchi, Jennifer Subject: URGENT: HAS OPA TAKEN ACTION ON THIS FW: URGENT Au Pair: EV was hosted by verbally abusive employee now given less than 72 hours to find another host Importance: High Dearall, I am starting as hotline duty officer today (ha nd-off from Travis) because I am teleworking tomorrow. It is nowjust after 5:00pm Tuesday and just checked the BB voice mail and there is a message from JASZ which was left last night (5:32pm, Monday, June 15th). I checked the email In Box and the following email was still UNREAD in the In Box. 50, lam wondering if anyone in OPA got the email in JlVisaHelpline In Box, and has, in fact, taken action. Please advise. Thank you! Regards, UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528893 Date: 07/26/2018 CO 652 8 8 U.S. Department of State Case No. F-2016-11607 Doc No. 006528893 Date: 07/26/2018 Tamara Tamara L. Martin Senior Compliance Officer U.S. Department of State Bureau of Educational and Cultural Affairs Private Sector Exchange 301 4th Street, SW, Room 667 (SA-44) Washington, DC. 20547-4406 Phone: (202) 203-7213; Fax: (202) 203-7779 Email: MartinTL state .gov Please visit us at: Please follow us at: From: J-l Visa Emergency Hotline Sent: Monday, June 15, 2015 5:32 PM To: J1VisaHe p ine; ECDutyOf?cer Subject: URGENT Au Pair: EV was hosted by verbally abusive DOS employee now given less than 72 hours to ?nd another host Au Pair Program NATURE OF THE CALL What's the reason for your call today? [Pgl] Caller is Au Pair that was hosted by a family (mother) that works for DOS so he is very reluctant to call because he is afraid of retaliation. The EV stated that he was verbally abused by the host mother threatened on a regular basis about being sent back home. The EV was ?nally removed from the host home and Cultural Care Au Pair (CCAP) asserted that they BG were going to conduct an investigation because of several complaints from previous Au Pairs hosted by that family. Now CCAP is not providing the EV with any supporthost home he is to be housed with a CCAP employee but his local coordinator, ept stressing that he should ?nd a friend to stay with. Once the friend informed the EV that he should probably go stay with th so that she can wor at muc ar er to ?nd him another host, the hen declared that she has pneumonia. The EV then asked : for the contact information of the LC that would be handling her responsibilities while she was sick and ave him the name number of her husband. Now CCAP says that he only has until Wednesday, June 17th to locate a host family or he will have to return to his home country. The EV alleges that there is additional information he would like to share but he is hesitant to share it with anyone except the person who will be handling his case since it involves a DOS employee. The EV would like a call back as soon as possible since it looks like he has under 72 hours to remain in the country. Is your call related to the safety and welfare of the Au Pair? [Pgl] Yes Is your call related to the safety and welfare of the Family? [Pgl] No Is your call related to something other than the safety and welfare of the Au Pair or Family? [Pgl] No INDICATE IF THE CALLER TELLS YOU THEIR PREFERENCE TO BE CALLED OR EMAILED BY DOS [Pgl] CALL THIS CALLER. CONTACT INFORMATION The Caller The Au Pair Can I have your ?rst name please? [Pgl] Can I have your middle name? [Pgl] NONE Can I have your last name? [Pgl] In case we're disconnected, can I have your telephone number? [Pgl] Can I have your email address ifyou have one? [Pgl] UNKNOWN Do you wish to remain anonymous? [Pgl] [Yes, I wish to remain anonymous DISCLAIMER STATEMENT DISCLAIMER ONLY READ IF CALLER WANTS TO REMAIN ANONYMOUS ?The State Department will do its best to ensure your anonymity. However, please UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528893 Date: 07/26/2018 CO 652 8 8 US. Department of State Case No. F-2016-11607 Doc No. C06528893 Date: 07/26/2018 understand that the State Department is not able to guarantee your anonymity due to its need to investigation your information.? OK Is the Caller the Au Pair? Are you participating in the J-1 Visa Au Pair Program? [Pg2] (X) Yes, I am a J?l Visa Au Pair exchange Visitor LEGAL, NON-IMMIGRANT DOCUMENTATION PROGRAM SPONSOR INFO. LOCAL COORDINATOR INFO. Do you have your J-l Visa or Form DS-2019 with you? (X) No What is the SEVIS Number? [Pg3] UNKNOWN What is your home country? [Pg3] Brazil PROGRAM SPONSOR ORGANIZATION INFORMATION What is your/EV's Program Sponsor's Organization Name [Pg4] Cultural Care Au Pair What is your/EV's Sponsor Organization's Telephone Number? [Pg4] UNKNOWN What is your/EV's Sponsor Organization's Email address? [Pg4] UNKNOWN LOCAL INFORMATION What is your/EV's Local Coordinator's First Name? [Pg5] B6 What is your/EV's Local Coordinator's Last Name? [Pg5] What is your/EV's Local Coordinator's Telephone Number? [Pg5] UNKNOWN What is your/EV's Local Coordinator's Email Address? [Pg5] UNKNOWN Follow up inquiry - Have you called the Visa Emergency Hotline about this question or problem in the past? Make a selection [Pg7]. [This is not a follow up call What are your questions at this time? [Pg7] Make a selection to go to the appropriate response to provide the Caller/EV. [Pg8] [[Select if the call is related to a General J?l Visa inquirey, OTHER THAN Health, Safety, and Welfare of the exchange Visitor] For General J?l Visa related inquiries you should contact the State Department by email at jvisas@state.gov. For more info on the Visa Program you can go to: I can email this to you if you like. SUBMIT FORM AND INDICATE HOW CALL WAS HANDLED Submit Form and Indicate How Call Was Handled [Pg17] UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528893 Date: 07/26/2018 CO 652 8 8 US. Department of State Case No. F-2016-11607 Doc No. C06528893 Date: 07/26/2018 Documented the Health, Welfare, and Safety issue and escalated call to State Department AFTER DOS business hours, sent call summary report. Call Subject URGENT Au Pair: EV was hosted by verbally abusive DOS employee now given less than 72 hours to ?nd another host Thank You, J-1Visa Emergency Hotline Analyst Please do not reply to this message. This is an Lin-monitored email account, you will not receive a response. SBU This email is UNCLASSIFIED. SBU This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528893 Date: 07/26/2018 CO 652 8 9O US. Department of State Case No. F-2016-11607 Doc No. 006528901 Date: 07/26/2018 From: Au Pair Program Sent: Friday, February 12, 2016 11:25 AM To: Au Pair Program Subject: New Case Logged--FW: Visa Status Change 35 BS SBU This email is UNCLASSIFIED. From: OPA Sent: Friday, January 22, 2016 9:15 AM To: Au Pair Program Subject: FW: Visa Status Change SBU This email is UNCLASSIFIED. From: J1Visas Mailbox Sent: Friday, January 22, 2016 8:44 AM To: OPA Subject: FW: Visa Status Change A complaint from an au pair who has gone off program due to mistreatment. This email is UNCLASSIFIED. From Sent: Thursday, January 21, 2016 6:30 PM To: J1Visas Mailbox Subject: Visa Status Change Good Night, Colombia, I came there as Au pair with a company now i want change the status of my visa. I am reporting an incident that has brought me to want to leave the au pair company but stay within the United States. In the families that i was staying with I experienced verbal abuse and witnessed physical abuse towards one ofthe children that I was care taking. I was also put to work to do things that were not within my contract. I am not a house keeper I take care of children. I was treated as a servant of both families that I worked for, and was put in uncoventional living standards by the one home. I had a room with no heat, window, or UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528901 Date: 07/26/2018 CO 652 8 9O US. Department of State Case No. F-2016-11607 Doc No. C06528901 Date: 07/26/2018 privacy. The room was in the basement, with a washer and dryer, workout equipment, and a door that did not shut and with not heat. I would like to obtain a B-2 visa in order to travel around the US to make up for the terrible experience I had with working with the families. I have nothing left in Colombia and I do not want to leave the US just yet. The agency gives only two weeks to find new family, they don't even help you find a family. They also do not do background checks on the families or look for references. Too many things could have gone wrong. Indentured servitude is an issue that I faced and I was advised to email you to file the complaint and help my change in visa request. Thank you. B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528901 Date: 07/26/2018 CO 652 8 9O US. Department of State Case No. Doc No. C06528904 Date: 07/26/2018 From: Sent: Friday, February 12, 2016 4:08 PM '35 To: Au Pair Program Cc: Subject: RE: Complaint Au Pair In America Au Pair I (Germany) I EV alleges being abused by host children Attach: df? au air a lication lpdf; New Match Assessment pdf; Contact Log IN PART B3 Dear Joy, Thank you for your email regarding the complaint from a former au pair. Earrived at the home of the : family on March 27th. According to her local counselor, she had issues with the behavior of the host family children, who were biting, kicking, screaming and hitting her, and although she spoke with her host family about this behavior, the host mother allegedly did not do anything to stop it. Clasked for rematch and the host family wanted her out of the house. 5 local counselor picked her up from the host family home and brought her to back to her home where she housed her while she was in a smoker, which made the rematch process more difficult for her. The local counselor arranged two interviews for with families in the local area, butEdid not match with either of them. After speaking with her natural mother, decided that she preferred to return home, and she returned home to Germany on May lst. From the time she was in rematch until the day she departed for the airport, was living with her local counselor who provided support to her. In fact, after Ereturned home to Germany, she stayed in touch with her local counselor until August. We have dropped the : family from the program because we did not feel that this was an appropriate family for the program based on the children?s behavior and the lack of support from the host mother in disciplining her children. At this time, given the complaint received from are there any steps we should be taking? Please advise us. I have included the documentation you requested including the Interview Report where :ls language skills are assessed by her interviewer and the two week report which was completed only a bit more than one week into the match. Regards, Compliance Program Services Manager 1.800.9AU.PAIR fax: 203.399.5227 UNCLASSIFIED US. Department of State Case No. Doc No. 006528904 Date: 07/26/2018 B6 B6 B6 B6 CO 652 8 9O US. Department of State Case No. F-2016-11607 Doc No. C06528904 Date: 07/26/2018 From: Au Pair Program [mailtozAu PairProgram@state.gov] Sent: Friday, February 12, 2016 12:13 PM To:l l; Au Pair Program B6 Subject: Complaint Au Pair In America Au Pair :(Germany) EV alleges being abused by host children B6 Importance: High Dear:l B6 Our of?ce received a complaint from former au pair, (Germany who?s program began March 2015 and she departed A ril 2015 The former exchange visitor alleges that she was beaten and kicked by one of the host children. : alleges that the host family was eventually removed fro "ogram, Can you please provide the reason why this host family was removed from the program? alleges that once the host family was taken off the program that she didn?t have have adequate shelter and was forced to live in a car for a few days. I wanted to reach out to you to gain a better understanding (as you may have additional knowledge of this situation) regarding the circumstances surrounding :l experience with her host famil wh she wasn?t rematched, and her allegations that she was not supported during her time of transition. has expressed that she wanted to return back on the program alleging that she was provided an opportunity to match with another host family. To assist in my review, please provide the following documentation. au pair application (including her English language skills test/assessment) 0 Host family application 0 LCC notes (I?m aware she was only with the family for a short period so any notes taken during her stay would be of great assistance) Kindest Regards, Joy Joy Proctor 0 Program Analyst 0 0 U.S. Department of State 0 Washington D.C. - phone: 202.203.7465 email: proctoril2@state.gov ?We all smile in the same language? UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528904 Date: 07/26/2018 CO 652 8 9O US. Department of State Case No. F-2016-11607 Doc No. C06528904 Date: 07/26/2018 SBU This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528904 Date: 07/26/2018 CO 652 8 93 US. Department of State Case No. F-2016-11607 Doc No. C06528939 Date: 07/26/2018 Date Host Family In AuFair In Contact HF Status AF Status Details Nature of Contact Private Contact Method ILreateo Hy 6/6/2015 020 none APD shorten program submitted Visa NOTE picked upDodavHM is beingverv manipuiative and wants ap out but turns the situation around so that it isthe ap who does not wantto stay.HM very passwe aggresswe .Ap asked for rematch b/c of the kids first but aiso b/c of the mom?s compiete absence of support 4/26/2015 020 APD with host tamiiy?ematch 0 4/25/2015 020 I APD Cluster meeting ap had issues with kidsrone otthe twins keeps screaming,biting,hitting and kicking ap and her twin sister.Hm does not do anything to stop this behawor and won?t back ap. Ap hastremendous experience with kids with kind otissues but she has never been exposed to that time of behawor. She spoke to host parents the night before aboutgoing into rematch and wanted to 4/17/2015 9:0 APD chat with me about her options. Children's behavior 0 In Person 4/9/2015 10:41 DRP APD re ort/20941/151/IMG New Match Assessment 84 reement Re ort 2 3/27/2015 111:1 i APD Au PairAE Hour Report i UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528939 Date: 07/26/2018 CO 652 8 94 US. Department of State Case No. F-2016-11607 Doc No. C06528945 Date: 07/26/2018 From: Sent: Tuesday, March 8, 2016 1:20 PM '36 To: Au Pair Program Cc: Christine La Monica-Lunnl Subject: Re: InterExchange, Inc P-3-053 82: Host Family alleges Au Pair hit their daughter (Intial 6/16/15 Follow Up 6/19/15) RELEASE IN Dear OPA Team, PART BS Please note thatl lno longer works at InterExchange. Our records indicate that left the the United States on 5/27/15. Her SEVIS records confirm this. After she returned to the UK, this allegation came to light. We questioned about the allegations that she hit the 2 year old child. She responded that this was completely false. I have included her response below. While we can never know exactly what occurred, we find her response to be credible. Transitions Coordinator, InterExchange. Dear Madam, May start sa in that I was absolutely shocked and dismayed to receive your request for an explanation of my conduct in relation to the i I very much enjoyed looking after the children. They were lovely and a credit to their parents. Obviously, when first arrived they needed to get used to me and there was the usual Dtesting of the boundariesD but these children are 2, 6 and 8 years of age. That is entirely to be expected. As far as I am concerned, there were no issues with the children. I made sure that I acted at all times in accordance with the instructions given to me by I must say that when I reflect on my time in the USA, the time I spent with the children was the happiest of all and this allegation has sadly ruined those happy memories. I wish to say that I totally refute the allegations, such as they have been set out in your email. Further and better particulars are not necessary. I knowI have done absolutely nothing wrong. I took my job very seriously. My mother and sister are both childcare professionals in the UK. I have also looked after other peopleDs children before I applied to InterExchange. I have been brought up in an environment where children are properly looked after for working parents. No allegations have ever been made against me or my family, as you will know from your thorough vetting procedures and my references. I must say that I find the timing ofthe complaint curious. It seems that one of the children has Ds ontaneouslyD disclosed alleged abuse to their motherjust after she received the feedback of my experience through at Gap 360. I tried to be diplomatic in my comments. I wonder if any explanation has been forthcoming from as to the concerns I raised for successive au pairs to whom your company owes a duty of care? I can only hope that something said by one of the children has been misconstrued bySbecause of some sensitivity that she feels as a result ofthe comments I made about the way she behaved towards me. I repeat that I considerthese allegations unfounded and potentially libellous. I do not want my reputation damaged in any way. I sincerely hope that I shall hear no more from you on the subject. Yours Sincerely, On Tue, Mar 8, 2016 at 8: 19 AM, Au Pair Program wrote: Dear I know this case is a bit dated, but can you please disclose Interexchanges findings and if the au pair returned home, was rematched, eth UNCLASSIFIED US. Department of State Case No. F-20?l6-?l1607 Doc No. C06528945 Date: 07/26/2018 CO 652 8 94 US. Department of State Case No. F-2016-?l1607 Doc No. C06528945 Date: 07/26/2018 Kindest Regards, Joy From:l BB Sent: Thursday, June 18, 2015 12:01 PM To: Au Pair Program La Monica-Lunn Subject: InterExchange, Inc P-3-05382: Host Family alleges Au Pair hit their daughter (Intial 6/16/15 Follow Up 6/19/15) Dear OPA Team, Please ?nd attached the Incident Report, monitoring notes, and applications for the host family and au pair. In response to your questions: 1. What is the current situation with themamily, has another au pair been placed in the home? - The Ghost family matched WI another au pair who is due to arrive to their home this Friday, June 19th. 2. Did the Eamily have any au pairs prior so, how did the placements end? - The host family had two au pairs prior to arrival. Both of these placements ended successfully. Please let me know if you have any further questions. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528945 Date: 07/26/2018 CO 652 8 94 US. Department of State Case No. F-2016-11607 Doc No. C06528945 Date: 07/26/2018 Best Regards, B6 Transitions Coordinator/Alternative Responsible Officer Au Pair USA TEL m: 917.720.9162 meal 1 161 Sixth Avenue, New York, NY 10013 sme: InterExchange is moving on June 26th! Our new address beginning June 29th will be: InterExchange, Inc. 100 Wall Street Suite 301 New York, NY 10005 On Wed, Jun 17, 2015 at 8:29 AM, Au Pair Program wrote: Thank you for providing this information. To assist in my review of this situation can you please respond to the following questions. 1. What is the current situation with the Efamily, has another au pair been placed in the home? 2. Did theEfamily have any au pairDs prior toCl? If so, how did the placements end? In addition to the Incident Report can you also provide the followingD Host family application LCDs monitoring notes EDS au pair application (including any background checks/child care experience and references) UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528945 Date: 07/26/2018 CO 652 8 94 US. Department of State Case No. F-2016-11607 Doc No. C06528945 Date: 07/26/2018 Kindest Regards, Joy Joy L. Proctor O?ice of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203- 7465 We all smile in the same languageD From:l B6 Sent: Tuesday, June 16, 2015 5:06 PM To: Au Pair Program Cc:i iChristine La Monica-Lunn Subject: InterExchange, Inc P-3-O5382: Host Family alleges Au Pair hit their daughter Dear OPA Team, This afternoon we received an email from the Host Family alleging that their recently departed au pair, hit their two-year old daughter. The Family alleges that they received this information, unprompted, from their 8 year-old son and their 6 year-old son corroborated the story. is not currently a participant in the program and she returned to the UK on May 27th. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528945 Date: 07/26/2018 CO 652 8 94 US. Department of State Case No. F-2016-11607 Doc No. C06528945 Date: 07/26/2018 InterExchange is gathering information on these allegations. Iwill be out of the office tomorrow, June 17th, but I will submit the Incident Report no later than EOB on June 18th. If the situation escalates tomorrow in my absence, this case Will be handled by another ARO in the of?ce. Best Regards, BS Transitions Coordinator/Altemative Responsible Officer Au Pair USA TEL: 917.720.9162 emezl 161 Sixth Avenue, New York, NY 10013 sme: I I This email is UNCLASSIFIED. This email is UNCLASSIFIED. Vice President Au Pair USA nterExchanqe.orq tel 31 fax 100 Wall Street, Suite 301 New York, NY 10005 Follow @InterEXChange: Facebook Twitterl Instaqram Bloq UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528945 Date: 07/26/2018 CO 652 8 94 US. Department of State Case No. F-2016-11607 Doc No. C06528947 Date: 07/26/2018 From: Au Pair Program Sent: Monday, March 28, 2016 5:27 PM To: Klein, Darra Au Pair Program Cc: Holly, Sabrina Subject: RE: Chinese au pairs on 1 status - issues RELEASE IN Best, Sabrina From: Klein, Darra Sent: Monday, March 28, 2016 5:26 PM To: Au Pair Program Cc: Holly, Sabrina Subject: RE: Chinese au pairs on J1 status - issues not sure that a case would've been created since she's not asking about any specific au pair. You can file it. Thank; Darra Klein Branch Chief Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State Phone: (202) 203-7661 Fax: (202) 203-7779 This email is UNCLASSIFIED. From: Au Pair Program Sent: Monday, March 28, 2016 4:15 PM To: Klein, Darra Cc: Holly, Sabrina Subject: FW: Chinese au pairs on J1 status - issues Darra, This is one ofthe emails that I mentioned during the meeting. You and I are both on the communication with but the file is not in my CMS queue B6 BS Thanks! B5 Best, UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528947 Date: 07/26/2018 CO 652 8 94 US. Department of State Case No. F-2016-11607 Doc No. 006528947 Date: 07/26/2018 Sabrina From: Sent: Thursday, September 10, 2015 1:47 AM BS To: Au Pair Program Subject: Re: Chinese au pairs on J1 status - issues Dear OPA Of?ce, Thank you. I will write the AuPairProgram address directly. Please look out for my email and let me know if there is any other information/input you?re interested in. Thanks, On Sep 10, 2015, at 6:54 AM, Au Pair Program wrote: Thank you for your inquiry. You have reached the Of?ce of Private Sector Exchange Administration (OPA) within the Bureau of Educational and Cultural Affairs of the U. S. Department of State. This of?ce administers the Exchange Visitor Program which is overseen by the Deputy Assistant Secretary for Private Sector Exchange. We are in receipt of your e-mail concerning feedback on the Au Pair program. If you would like to provide input on your experience, please send your comments to us atAuPairProgram@stategov. We hope this information is helpful to you. Sincerely, Of?ce of Private Sector Exchange Administration (OPA) From:i i Sent: Monday, September 07, 2015 10:59 PM To: J1Visas Mailbox Subject: Chinese au pairs on J1 status - issues Hello to the 1 visa team, I am not sure who to contact regarding some abuses of the 11 visas that I?ve seen from the au pairs we hired through state-sanctioned au pair companies. Can you let me know who might be taking any comments/input? Many thanks, UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528947 Date: 07/26/2018 CO 652 8 94 US. Department of State Case No. F-2016-11607 Doc No. C06528947 Date: 07/26/2018 B6 This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528947 Date: 07/26/2018 CO 652 8 94 US. Department of State Case No. F-2016-11607 Doc No. 006528949 Date: 07/26/2018 From: Au Pair Program I33 INA Sent: Monday, April 11, 2016 3 :24 PM '36 To: Au Pair Program Subject: RE: Call Log: J1 Hotline Au Pair Caller P-4-10181 86 EV alleges that she is in need of assistance 0 4/11/2016 2:32pm: Joy talked to I:and an unknown female who acted as a translator forE B6 was very not very responsive and didn?t seem to understand anything being asked. The unknown female made aggressive statements stating that:I(who has been off program for a week) B6 was trafficked, made to be a slave, and verball abused. The unknown female also stated that:hvas BB homeless and in need of shelter in the: area. When I askedSif she had contacted her B6 sponsor, she stated that she did not want Cultural Care contacted. I then asked if Cultural Care assisted her and she said ?thank you for your time and goodbye?. 0 4/11/2016 2:43pm: Joy talked toEKultural Care Rep.) who spoke with the case manager forS B6 Sand it was discovered that :Iallegedly left the home with a friend leaving only a thank B6 ou note to the LC and noted that she was going to pursue different options to remain in the United States. BB balm mentioned the possibility of working with an immigration attorney to discuss her options. B5 also noted that a return ticket home was given to who never used the ticket. Dis currently BE) trying to reach out to to ensure that she is safe and again offer a return flight should she be willing B6 to take it. RELEASE IN PART B3 Joy This email is UNCLASSIFIED. From: Au Pair Program Sent: Monday, April 11, 2016 11:33 AM To: Au Pair Program B6 Subject: Call Log: J1 Hotline Au Pair Caller P-4-10181 4/11/2016 11:31am: Joy called exchange visitor, to discuss her concerns. No answer; Joy left a I36 message along with her office number for I to return her phone call. B5 Joy This email is UNCLASSIFIED. From: Grimes, Lauren Sent: Monday, April 11, 2016 11:15 AM To: Proctor, Joy Cc: Au Pair Program UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528949 Date: 07/26/2018 CO 652 8 94 US. Department of State Case No. F-2016-11607 Doc No. Date: 07/26/2018 B6 Subject: RE: 11 Hotline Au Pair Caller P-4-10181 B6 Sure thing! The complainant called us at the hotline, there was no email. Her phone is below: B6 SBU This email is UNCLASSIFIED. From: Proctor, Joy B6 Sent: Monday, April 11, 2016 11:14 AM To: Grimes, Lauren Cc: Au Pair Program Subject: RE: 11 Hotline Au Pair Caller P-4-10181 I: '35 Hi Lauren, Can you please send the original email with contact information or the EV's contact information. Kindest Regards, Joy This email is UNCLASSIFIED. BB INA From: Grimes, Lauren B6 Sent: Monday, April 11, 2016 11:10 AM To: Au Pair Program Cc: Ammar, Maha Proctor, Joy Holly, Sabri - rr Subject: J1 Hotline Au Pair Caller B6 Hi all, The au pair below called the emergency hotline, stating that she was discriminated by her host family due to her lack of English skills, and removed from the home. She went on to state that her sponsor, Cultural Care, has been unhelpful during this time. Her 2 week re-match period ended about 10 days ago. A SEVIS review shows that the sponsor has inactivated her She does not have access to email. Can one of you call her to follow-up? l- AU P-4- Cultural Care, Inc. d/b/a Cultural I36 I INACTIVEPAIR 10181 Care Au Pair UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528949 Date: 07/26/2018 CO 652 8 94 US. Department of State Case No. F-2016-11607 Doc No. C06528949 Date: 07/26/2018 Best, Lauren Lauren Grimes Office of Private Sector Exchange Administration Jr. Analyst Bureau of Educational and Cultural Affairs US Department of State 301 4th Street SW. Washington DC 20547 Suite 667 Phone: 202-203-7973 Fax: 202-203-7779 Privacy/PH This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06528949 Date: 07/26/2018 CO 652 8 958ilED U.S. Department of State Case No. F-2016-11607 Doc No. C06528958 Date: 07/26/2018 From: Sent: Thursday, April 21, 2016 2:05 PM B6 To: Au Pair Program Au Pair Program Subject: Re: Help Attach: number sevis.jpg; 1.jpg; 2.jpg; 3.jpg; 4.jpg; 1 emai1.jpg; 2 emai1.jpg; 3 emai1.jpg; 4 emai1.jpg; 5 emai1.jpg; 6 emai1.jpg; 8 emai1.jpg; 7 emai1.jpg; 9 emai1.jpg; 10 emailjpg; 11 emai1.jpg; 12 emai1.jpg; 13 emai1.jpg; 14 emai1.jpg; angecy reference 1.jpg; agency reference 2.jpg; 15 emai1.jpg; 16 emailjpg; 17 emai1.jpg; Video.mp4; DS2019.pdf RELEASE IN PART B3 Dear Departament of State. BB MY Full name as liste on DS-2019 isl and SEVIS identification is guess is nevertheless I attach icture of DS-2019The name of Cultural Care staff With whom my communicated regarding my stipend and host family concerns is: BB I call the company and I answered a woman. she told me not poduan help me just had to be patient but can not remember the name of her. De: Au Pair Program Enviado: iueves, 21 de abril de 2016 10:46 a. m. Para:l lAu Pair Program B5 Asunto: Help B6 Thank you for contacting us regarding your concerns. You have reached the Office of Private Sector Exchange within the U.S. Department of State?s Bureau of Educational and Cultural Affairs (ECA). This office administers the Exchange Visitor Program, which is overseen by the Deputy Assistant Secretary (DAS) for Private Sector Exchange in ECA. The Exchange Visitor Program (or 1-1 visa program) is for foreign nationals who come to the United States for international educational and cultural exchange experiences. In order to best assist you, we will require certain information from you to investigate your allegations regarding your current situation. Please provide your full name as listed on your DS-2019 and your SEVIS identification number (located in the upper right corner of your DS-2019). To properly address your concerns, we will require the name of any Cultural Care staff with whom you communicated regarding your stipend and host family concerns. Copies of any documentation/correspondence with Cultural Care Au pair would also be very helpful. Please send all requested information directly to the Au Pair inbox at AuPairProgram@state.g0V. Once we receive this information, we can begin an investigation. UNCLASSIFIED U.S. Department of State Case No. F-2016-11607 Doc No. 006528958 Date: 07/26/2018 CO 652 8 958ilED US. Department of State Case No. F-2016-11607 Doc No. 006528958 Date: 07/26/2018 Sincerely, Office of Private Sector Exchange Administration (OPA) (SH) Privacy/PH This email is UNCLASSIFIED. From: Sent: Thursday, April 21, 2016 7:49 AM B5 Cc: J1Visas Mailbox; Au Pair Program Subject: Help April 21, 2016 Dear Departament of State, My name is I am ears old and I am from Colombia. I came for the first time to The United Satetes on March 07, 2016. I have the Visa J1, because I decided to be an au pair with the agency Cultural Care, but the things did not go well. To be an au pair I had to do a lot ofthings, such a work hard in my country to get the money so I could pay the program, I put all my energy and work to could be an au pair, and to could have the beautiful experience of knowing another culture, of learning a new language and giving the best of me in myjob and of course enjoy of such a beautiful country. On March 11, 2016, I arrived to my host family?s house, they are the : family, they live in . I thought they would be a nice family, living in a good home environment and having a good communication, but I was wrong. Cultural Care states that the au pairs will be treated as part of the family or at least with respect but I was not treated well, it was totally different, it was a really hostile environment and I was feeling in danger in that house. My host mom used to scream at me really bad the most of the time, saying painful things that I will show you in this letter. As an au pair, we supposed to have a work scheduale (attached) that we coordinate with the host family. But on March 14, my host family told me it was my day off because my work scheduale, but they put me to work almost the whole day and they did not pay me for that and I did not have my day off. They were speaking all the time in their native language (it is not english) and I did not understand what they were talking about. The way that they talked to each other was really bad, and the host mom used to be so rude. On march 15, I started to work with the best energy, trying to do everything the best I could, but my host mom was really rude, and she told me that I did everything wrong. On wednesdayl put again my best energy trying to do everything really good, but then my host mom talked to me to tell me that I was doing everything wrong and she started to do bad comparisons between her last au pair and me. I was feeling so humiliated and miserable, she was doing that in a destructive way. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528958 Date: 07/26/2018 CO 652 8 958-TED US. Department of State Case No. F-2016-11607 Doc No. C06528958 Date: 07/26/2018 I do not speak english really good and I needed to tell my host family about how I was feeling with their treatment at me, sol decided to call my sister via skype, because she speaks english and she could traduce what I wanted to say. When I started to talk and my sister to traduce what I was saying, my host mom started to be so rude at her, she started to be so aggressive and she did not want to listen so she left. B6 After that and in the same day I decided to get in communication with my LCC (coordinator of area) her name is El I talked to her about my situation and my intention to do a rematch, because I did not want to be in that house, and she answered to me: I'm at work and I'll be free for a few hours in the afternoon and work all night . Also I cannot speak with your sister I will take your word on what transpired . Exits are not suppose to be processed in first 30 days as I mentioned at the interview on The same day, the family got in communication with :bnd she answered them and helped them right in the moment. That day we sit down, my host family, my LCC and me to talk I could not talk that much, because I did not know the language good, but my LCC told me that if I wanted to do a rematch (change of family) I had to stay at least for 30 days with that family and if I did not want to stay 30 days I would have to come back to my country and pay for my ticket back with my own money. I was feeling terrible in that house, I was crying the whole time. The LCC told us that she would be in contact again with the family and with me on March 20, to see how is everything going. The family planned a work trip tol:l so they needed me to take care of the kids during the trip, so they paid my flight tickets, it was hard because the Little girl is :bnd she was violent and I did not how to control that, The host family was being nice from march 17 to march 20. On march 20, the LCC got in communication just with the host family, not with me, so the host family told me to text her and tell her how is everything going. I did it, I told her that they were being better with me, and as soon as I showed that to my host mom she started to be again so rude, and she started to scream at me again. It was a hard time, I did not understad why she was being mean again . We were in the same room in the hotel and this woman was hiting his daugther at night, and my host dad and she were screaming each other so bad, it was a really hard work environment. The family has to pay every week to the au pair. The first week was already gone and they did not pay me so I asked for my pay, and they told me that not now that they will give it to me after, sol was waiting and then it was two weeks after and I did not have my pay yet, they had to pay me two weeks now and I was working more than I should. On march 26 I decided to ask again about my two weeks pay and to talk again about their treatent to me, but my host mom was so violent, she was aggressive and started to scream again at me, I was feeling that I was in danger, I was afraid about my mental and physical security in that place. asked for my pay and they told me that I just care about the money not about the children but I deserve my pay for my work I did not have any money, and they did not pay when I asked them again, when I was trying to talk to my host mom, she did not let me talk, and she started to be so disrespectful. I felt so intimidated of her, she was yelling me the most of the time and I was paralyzed trying to find the right words. She told me that I was the worse babysitter that she has ever known. That my work was a joke for her and that words are totally humiliating. She slander about my experience with kids, affirming that I don?t have any experience with kids and that the information in my Cultural Care?s Profile is fake, but I do have certificate experience with kids and I love them, but she said I don?t, that was so hurtful, because I?m a really prepared person to taking care of kids and I had run a long process with Cultural Care, having all the qualities to be an UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528958 Date: 07/26/2018 CO 652 8 958ilED US. Department of State Case No. F-2016-11607 Doc No. 006528958 Date: 07/26/2018 au pair. When I told them about that I was working more than I should, my host mom got really aggressive and I thought she would hit me, I was so nervious, B6 I decided to contact my LCC to tell her about the situation and how bad I was feeling, she answered on March 27 and she told me that she would have time untill monday or maybe friday that I should relax and that day the family paid me, but not my extra hours. I did not feel any support by the agency Cultural Care, I was feeling that my life was in danger and I was so afraid of being there, so I decided to talk to my family in Colombia, my parents were so worry about my security, my family is so close and we are not violent or aggressive, so they were so shocked about my situation and they allowed me to leave that house. My sister was an au pair last year so she got in communication with:l(her host mom) who is friend of my family, she knows in person my parents. My sister told: about my situation and : got in communication with me, so she would pick me up on March 28 with my parents permission. When arrived at noon, I had all my bags done and I was ready to go, told to my host parents that from that moment she would be in charge of me and she had the authorization of my parents in Colombia that were so worry about my safety. In that moment my host family retained my departure, they stood up on the door locking my way out, they did not let me go, and they said that the only way that I could get out of that house was if I had their (my host family) authorization. And then my host dad get out of the house and hit:ls car. In the moment that I was wittheeling safe I called to my LCC to let her know about the situation, I did not do it before because if I would do it before, she would contact to the family and they could do something to me, they were so uncrontrolled and aggressive I did it for my safety. That day Cultural Care just sent me an e-mail asking me about my ubication. On march 29, I recieved a call from Regional Director, she told me they would solve the problem. On March 30, my LCC and Sasked me aboutl and not about the conflict with the family, I did know anything else about Cultural Care. On March 31, I contacted to Cultural Care because It was 4 days and they did not give me any solution they were being so indifferent and I was worry about it. On April 1, I had a conversation via skype with :l I did not have any solution to my problem, she just told me what I did was violating program procedures, that I did not act in a good way, but she did not take in consideration my arguments and she told me that I should move on and turn the page, it was really disappointing. She told me that my case is in hold for study and that she would have an answer until monday or tuesday, making me wait more time. After that time, on April 5 I decided again to communicate with Sand ask her what happened with my case, she did not answer that day. On April 6 she answerded to me, telling me that I would be in rematch for two weeksprofile the information about On April 7 they told me that I was oficially in a rematch, and they communicated again with me until April 15 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528958 Date: 07/26/2018 CO 652 8 US. Department of State Case No. F-2016-11607 Doc No. 006528958 Date: 07/26/2018 to know how was going my process. On April 18, I wrote to Cultural Care to ask for help to find a family but it was denied. On April 19, I called to Cultural Care to ask for help about my selection process but it was denied too. On April 20, got in communication with me to tell me that Cultural Care can?t help me in my process, arguing that even if I am in a rematch it does not mean that I will find a family. Personally for me being an au pair was a dream, but it has been a nightmare, I put a lot of energy to can do this, I left my country, my family, my culture, my school for one year and I came with a lot of dreams and goals and I got a family who was screaming at me the most ofthe time, being unfair, making me feel intimidate, humiliated and in danger and when I ask for help to the agency there is not support. I am in a rematch but it is really sad, because they are hampering my process to find a new family, they did a letter of presentation where they put bad things about me, when it was not my fault, and there is not consequenses for the family, they affirm to have filters to the families but I don?t see any truth on that. This experience has been really stressful and sad, I feel a deep sense of helplessness, that is why I am writing to you, because I hope you help me to find justice in this situation. Thank you for taking the time to read this letter. Sincerely Contact information: Cultural Care USA Mail: aupair@culturalcare.com Phone: 800-333-6056 Fax Number: 617-619-1101 Address: Cultural Care Au Pair 8 Education Street Cambridge, MA 02141 (host family) Mail: Phone: Adress: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528958 Date: 07/26/2018 CO 652 8 US. Department of State Case No. F-2016-11607 Doc No. C06528958 Date: 07/26/2018 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006528958 Date: 07/26/2018 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006529797 Date: 07/26/2018 CO 652 98 U.S. De rtment of State Case No. F-2016-11607 Doc No. C06529801 Date: 07/26/2018 B6 LEASE IN PART UNCLASSIFIED U.S. De rtment of State Case No. F-2016-11607 DOC NO. 006529801 Date: 07/26/2018 CO 652 98 1 U.S. De rtment of State Case No. F-2016-11607 Doc No. C06529816 Date: 07/26/2018 LEASE IN PART UNCLASSIFIED U.S. De rtment of State Case No. F-2016-11607 DOC NO. 006529816 Date: 07/26/2018 CO 652 U.S. De rtment of State Case No. F-2016-11607 Doc No. C06529822 Date: 07/26/2018 B6 LEASE IN PART UNCLASSIFIED U.S. De rtment of State Case No. F-2016-11607 DOC NO. 006529822 Date: 07/26/2018 CO 652 98 7 U.S. De rtment of State Case No. F-2016-11607 Doc No. 006529876 Date: 07/26/2018 ERELEASE IN PAR UNCLASSIFIED U.S. De rtment of State Case No. F-2016-11607 DOC NO. 006529876 Date: 07/26/2018 RELEASE IN PART UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006529911 Date: 07/26/2018 rtment o?"?"t??f3?0ase Nof'Ei'55'1'6-11607 Doc No. 006529931 Date: 07/26/2018 A IN PART UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006529931 Date: 07/26/2018 CO 652 9 94 U.S. De rtment of State Case No. F-2016-11607 Doc No. C06529941 Date: 07/26/2018 Amt: EST A ART OPY VAILAB UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006529941 Date: 07/26/2018 CO 652 9 U.S. De rtment of State Case No. F-2016-11607 Doc No. C06529958 Date: 07/26/2018 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006529958 Date: 07/26/2018 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530058 Date: 07/26/2018 an Vt: 555;? IED Department of State Case No. F-2016-11607 Doc No. C06530084 Date: 07/26/2018 RELEASE IN PART B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530084 Date: 07/26/2018 6 5 3 1 1 US. Department of State Case No. F-2016-11607 Doc No. C06530113 Date: 07/26/2018 BEST COPY UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530113 Date: 07/26/2018 CO 6530 US. Department of State Case No. F-2016-11607 Doc No. C06530122 Date: 07/26/2018 LEASE IN UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530122 Date: 07/26/2018 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530137 Date: 07/26/2018 U-S- De 005530153 Datei 07/26/2018 ERELEASE IN UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530163 Date: 07/26/2018 CO 6530 1 U.S. De rtment of State Case Ne. F-2016-11607 Doc No. C06530168 Date: 07/26/2018 LEASE IN PART UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530168 Date: 07/26/2018 CO 6530 1 7 U.S. De rtment of State Case No. F-2016-11607 Doc No. C06530175 Date: 07/26/2018 IN PART UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530175 Date: 07/26/2018 CO 6530 1 US. Department of State Case No. F-2016-11607 Doc No. C06530193 Date: 07/26/2018 LEASE IN UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530193 Date: 07/26/2018 CO 6530 1 U.S. De rtment of State Case No. F-2016-11607 Doc No. C06530197 Date: 07/26/2018 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530197 Date: 07/26/2018 65302 US. Department of State Case No. F-2016-11607 Doc No. C06530204 Date: 07/26/2018 UNCLASSIFIED U.S. De rtment of State Case No. F-2016-11607 DOC NO. 006530204 Date: 07/26/2018 E5C0 65302 US. Department of State Case No. F-2016-11607 Doc No. C06530212 Date: 07/26/2018 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530212 Date: 07/26/2018 CO 653022 US. Department of State Case No. F-2016-11607 Doc No. C06530220 Date: 07/26/2018 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530220 Date: 07/26/2018 CO 653022 U.S. De rtment of State Case No. F-2016-116107 Doc No. C06530223 Date: 07/26/2018 IN PART UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530223 Date: 07/26/2018 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530227 Date: 07/26/2018 Department of State Case No. F- 2016- 11607 Doc No. C06530230 Date: 07/26/2018 0M8 Mii: figurairm: [1:111 Permanent Residence (611nm.- Fui?mw (31111111111 Code: . .. gwl: mg B?m?h?-S?p??mw Mandamu- br - 7 I 11:131. Care mgmum'P-4-10181 . QEEUEQELEWR $11.1? . .31 . ?K??dg??aymommw RELEASE IN PART 33 Purpoeed'lhis farm: Amend pr?vicu? tam; program, dat'e'?'ai} amended .21? I Font-I chiefs mu: 4. Exchange: visimr-Cmgons: I 3U PAIR ?hm 03 ?07-?2-0-15 - Subjeth?eld Cad: Remarks .. 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Sch?lars-and-t 212222 Camp Counselors: and Stimmcr thrk?'ravel, lu? a? gum; {Iii a3 2222121312 a; 31' 3522.2 has 152211 delggatcd the 222mm}. to Exchirtgt ?-51th :2 Th?. 3? 221-22 r2232:- 22! mm 2212mm" I 2 12 2231922236223 22-21 '12 ?22222 2-222: 122222 2:42:22? 222 Us. calm? In 'Msudm I gaining Mamet me tram-{222222222 2223mm? -- 2-2-2212222222 .. 9??mind ?If t?m?nn; in 1? *1 5'3" ?25: 2?5 may mt (75356351210! 532223222252! r3); 2212mm I 22.52: 223221325mining atrium-kg the tat-me 3?21mm,? 2; 2222222 23223522 than {2225222 - .51}?me M. m7 Scanned by CamScanner'V UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530230 Date: 07/26/2018 CO 65302 US. Department of State Case No. F-2016-11607 Doc No. C06530233 Date: 07/26/2018 From: Sent: Thursday, April 21, 2016 2:36 PM B6 To: Au Pair Program subjec? Re: Help RELEASE IN PART Attach: Videomp4 B3 In the previous message I send you. Maybe you can not see. This is the video De: Au Pair Program Enviado: jueves, 21 de abril de 2016 1:30 p. m. Parai I Au Pair Program Asunto: RE: Help Dear BG In one of your attachments, you mentioned that you have a video which shows your host mother yelling at you. Are you able to send just that video to us at an attachment? Thank you, Office of Private Sector Exchange Administration (OPA) (SH) Privacy/PH This email is UNCLASSIFIED. From: BB Sent: hursday, April 21, 2016 2:05 PM To: Au Pair Program; Au Pair Program Subject: Re: Help Dear Departament of State. MY Full name as liste on DS-2019 is SEVIS identification is guess BB 5:1, nevertheless I attach picture of my DS-2019. BS INA B6 The name of Cultural Care staff with whom my communicated regarding my stipend and host family concerns is: B6 I call the company and I answered a woman. she told me not poduan help me I just had to be patient but can not remember the name of her. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530233 Date: 07/26/2018 CO 65302 US. Department of State Case No. F-2016-11607 Doc No. C06530233 Date: 07/26/2018 De: Au Pair Program Enviado: jueves, 21 de abril de 2016 10:46 a. m. Para:l lAu Pair Program B6 Asunto: Help Dear Thank you for contacting us regarding your concerns. You have reached the Office of Private Sector Exchange within the US. Department of State?s Bureau of Educational and Cultural Affairs (ECA). This office administers the Exchange Visitor Program, which is overseen by the Deputy Assistant Secretary (DAS) for Private Sector Exchange in ECA. The Exchange Visitor Program (or J-1 visa program) is for foreign nationals who come to the United States for international educational and cultural exchange experiences. In order to best assist you, we will require certain information from you to investigate your allegations regarding your current situation. Please provide your full name as listed on your DS-2019 and your SEVIS identification number (located in the upper right corner of your DS-2019). To properly address your concerns, we will require the name of any Cultural Care staff with whom you communicated regarding your stipend and host family concerns. Copies of any documentation/correspondence with Cultural Care Au pair would also be very helpful. Please send all requested information directly to the Au Pair inbox at AuPairProgram@state.gov. Once we receive this information, we can begin an investigation. Sincerely, Office of Private Sector Exchange Administration (OPA) (SH) Privacy/PH This email is UNCLASSIFIED. Halal I Sent: Thursday, April 21, 2016 7:49 AM Cc: J1Visas Mailbox; Au Pair Program Subject: Help April 21, 2016 Dear Departament of State, My name is I amm years old and I am from Colombia. I came for the first time to The United Satetes on March 07, 2016. I have the Visa J1, because I decided to be an au pair with the agency Cultural Care, but the things did not go well. To be an au pair I had to do a lot ofthings, such a work hard in my country to get the money so I could pay the program, I put all my energy and work to could be an au pair, and to could have the beautiful experience of knowing another culture, of learning a new language and giving the best of me in myjob and of course enjoy of such a beautiful country. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06530233 Date: 07/26/2018 CO 65302 US. Department of State Case No. F-2016-11607 Doc No. C06530233 Date: 07/26/2018 On March 11, 2016, I arrived to my host family?s house, they are theSfamily, they live thought they would be a nice family, living in a good home environment and having communication, but I was wrong. Cultural Care states that the au pairs will be treated as part of the family or at least with respect but I was not treated well, it was totally different, it was a really hostile environment and I was feeling in danger in that house. My host mom used to scream at me really bad the most of the time, saying painful things that I will show you in this letter. As an au pair, we supposed to have a work scheduale (attached) that we coordinate with the host family. But on March 14, my host family told me it was my day off because my work scheduale, but they put me to work almost the whole day and they did not pay me for that and I did not have my day off. They were speaking all the time in their native language (it is not english) and I did not understand what they were talking about. The way that they talked to each other was really bad, and the host mom used to be so rude. On march 15, I started to work with the best energy, trying to do everything the best I could, but my host mom was really rude, and she told me that I did everything wrong. On wednesdayl put again my best energy trying to do everything really good, but then my host mom talked to me to tell me that I was doing everything wrong and she started to do bad comparisons between her last au pair and me. I was feeling so humiliated and miserable, she was doing that in a destructive way. I do not speak english really good and I needed to tell my host family about how I was feeling with their treatment at me, sol decided to call my sister via skype, because she speaks english and she could traduce what I wanted to say. When I started to talk and my sister to traduce what I was saying, my host mom started to be so rude at her, she started to be so aggressive and she did not want to listen so she left. After that and in the same day I decided to get in communication with my LCC (coordinator of area) her name SE I talked to her about my situation and my intention to do a rematch, because I did not want to be in that house, and she answered to me: I'm at work and I'll be free for a few hours in the afternoon and work all night . Also I cannot speak with your sister I will take your word on what transpired . Exits are not suppose to be processed in first 30 days as I mentioned at the interview on The same day, the family got in communication with Sand she answered them and helped them right in the moment. That day we sit down, my host family, my LCC and me to talk I could not talk that much, because I did not know the language good, but my LCC told me that if I wanted to do a rematch (change of family) I had to stay at least for 30 days with that family and if I did not want to stay 30 days I would have to come back to my country and pay for my ticket back with my own money. I was feeling terrible in that house, I was crying the whole time. The LCC told us that she would be in contact again with the family and with me on March 20, to see how is everything going. The family planned a work trip toCl so they needed me to take care of the kids during the trip, so they paid my flight tickets, it was hard because the Little girl is Sand she was violent and I did not how to control that,l The host family was being nice from march 17 to march 20. On march 20, the LCC got in communication just with the host family, not with me, so the host family told me to text her and tell her how is everything going. I did it, I told her that they were being better with me, and as soon as I showed that to my host mom she started to be again so rude, and she started to scream at me again. It was a UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530233 Date: 07/26/2018 CO 65302 US. Department of State Case No. F-2016-11607 Doc No. C06530233 Date: 07/26/2018 hard time, I did not understad why she was being mean again . We were in the same room in the hotel and this woman was hiting his daugther at night, and my host dad and she were screaming each other so bad, it was a really hard work environment. The family has to pay every week to the au pair. The first week was already gone and they did not pay me so I asked for my pay, and they told me that not now that they will give it to me after, so I was waiting and then it was two weeks after and I did not have my pay yet, they had to pay me two weeks now and I was working more than I should. On march 26 I decided to ask again about my two weeks pay and to talk again about their treatent to me, but my host mom was so violent, she was aggressive and started to scream again at me, I was feeling that I was in danger, I was afraid about my mental and physical security in that place. I asked for my pay and they told me that I just care about the money not about the children but I deserve my pay for my work I did not have any money, and they did not pay when I asked them again, when I was tryin to talk to my host mom, she did not let me talk, and she started to be so disrespectful. B6 I felt so intimidated of her, she was yelling me the most of the time and I was paralyzed trying to find the right words. She told me that I was the worse babysitter that she has ever known. That my work was a joke for her and that words are totally humiliating. She slander about my experience with kids, affirming that I don?t have any experience with kids and that the information in my Cultural Care?s Profile is fake, but I do have certificate experience with kids and I love them, but she said I don?t, that was so hurtful, because I?m a really prepared person to taking care of kids and I had run a long process with Cultural Care, having all the qualities to be an au pair. When I told them about that I was working more than I should, my host mom got really aggressive and I thought she would hit me, I was so nervious, I decided to contact my LCC to tell her about the situation and how bad I was feeling, she answered on March 27 and she told me that she would have time untill monday or maybe friday that I should relax and that day the family paid me, but not my extra hours. I did not feel any support by the agency Cultural Care, I was feeling that my life was in danger and I was so afraid of being there, so I decided to talk to my family in Colombia, my parents were so worry about my security, my family is so close and we are not violent or aggressive, so they were so shocked about my situation and they allowed me to leave that house. My sister was an au pair last year so she got in communication host mom) who is friend of my family, she knows in person my parents. My sister told Sabout my situation and Sgot in communication with me, so she would pick me up on March 28 with my parents permission. When?arrived at noon, I had all my bags done and I was ready to go,:told to my host parents that from that moment she would be in charge of me and she had the authorization of my parents in Colombia that were so worry about my safety. In that moment my host family retained my departure, they stood up on the door locking my way out, they did not let me go, and they said that the only way that I could get out of that house was if I had their (my host family) authorization. And then my host dad get out of the house and hit is car. In the moment that I was with feeling safe I called to my LCC to let her know about the situation, I did not do it before because if I would do it before, she would contact to the family and they could do something to me, they were so uncrontrolled and aggressive I did it for my safety. That day Cultural Care just sent me an e-mail asking me about my ubication. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530233 Date: 07/26/2018 CO 65302 US. Department of State Case No. F-2016-11607 Doc No. C06530233 Date: 07/26/2018 On march 29, I recieved a call fromS Regional Director, she told me they would solve the problem. 36 On March 30, my LCC and asked me aboutl and not about the conflict with the family, I did know anything else a out Cultural Care. On March 31, I contacted to Cultural Care because It was 4 days and they did not give me any solution they were being so indifferent and I was worry about it. On April 1, I had a conversation via skype withE I did not have any solution to my problem, she just told me what I did was violating program procedures, that I did not act in a good way, but she did not take in consideration my arguments and she told me that I should move on and turn the page, it was really disappointing. She told me that my case is in hold for study and that she would have an answer until monday or tuesday, making me wait more time. After that time, on April 5 I decided again to communicate with :land ask her what happened with my case, she did not answer that day. On April 6 she answerded to me, telling me that I would be in rematch for two weeksprofile the information about On April 7 they told me that I was oficially in a rematch, and they communicated again with me until April 15 to know how was going my process. On April 18, I wrote to Cultural Care to ask for help to find a family but it was denied. On April 19, I called to Cultural Care to ask for help about my selection process but it was denied too. On April 20,Sgot in communication with me to tell me that Cultural Care can?t help me in my process, arguing that even if am in a rematch it does not mean that I will find a family. Personally for me being an au pair was a dream, but it has been a nightmare, I put a lot of energy to can do this, I left my country, my family, my culture, my school for one year and I came with a lot of dreams and goals and I got a family who was screaming at me the most ofthe time, being unfair, making me feel intimidate, humiliated and in danger and when I ask for help to the agency there is not support. I am in a rematch but it is really sad, because they are hampering my process to find a new family, they did a letter of presentation where they put bad things about me, when it was not my fault, and there is not consequenses for the family, they affirm to have filters to the families but I don?t see any truth on that. This experience has been really stressful and sad, I feel a deep sense of helplessness, that is why I am writing to you, because I hope you help me to find justice in this situation. Thank you for taking the time to read this letter. Sincerely UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530233 Date: 07/26/2018 CO 65302 US. Department of State Case No. F-2016-11607 Doc No. C06530233 Date: 07/26/2018 Contact information: Cultural Care USA Mail: aupair@culturalcare.com Phone: 800-333-6056 Fax Number: 617-619-1101 Address: Cultural Care Au Pair 8 Education Street Cambridge, MA 02141 Smog family) Mail: Phone: Adress: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530233 Date: 07/26/2018 BB B6 CO 6530 50 US. Department of State Case No. F-2016-11607 Doc No. C06530508 Date: 07/26/2018 From: Au Pair Program Sent: Thursday, May 5, 2016 11:26 AM To: -I Cc: Au Pair Program Subject: RE: I I(Colombia) I SEVIS ID 1 URGENT Assistance Needed B6 RELEASE IN PART Dear :I Thank you contacting our office. I'm sorry I was unable to contact you earlier as was on travel for work. Can: provide any proof to the unpaid stipend from October 2015? This would allow me to move forward. If I am recalling correctly became unresponsive for a period of time during our investigation into this matter while the sponsor was stating that the host father and Chas some sort of (out of contract) agreement regarding pay. While I?m eager to assistEI will need proof of the unpaid stipend. Evidence could be an email between: and the host family acknowledging the missing payment, a ledger showing sign offs for all the payments with the October payment showing missing or not signed off. Without the proof it becomes a difficult situation (as the former host family is saying they paid and : is saying they have not). Can you also askEbr have her send an email) during her orientation with GreatAu Pair how she was advised to keep track of her hours and stipend payments? Kindest Regards, Joy Joy Proctor 0 Program Analyst 0 0 U.S. Department of State 0 Washington D.C. - phone: 202.203.7465 email: proctoril2@state.gov ?We all smile in the same language? This email is UNCLASSIFIED. From: ISC Sent: Friday, April 29, 2016 4:03 PM To: Au Pair Program Subject: I(Colombia) SEVIS ID URGENT Assistance Needed Dear Joy: B6 lam emailing you again to let you know that the Au Pair has not received her payment from Great Au Pair. Since she left the US, last October 15th, she has not received her stipend of two UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06530508 Date: 07/26/2018 CO 6530 50 US. Department of State Case No. F-2016-11607 Doc No. C06530508 Date: 07/26/2018 weeks. Please, check our emails below and recap this issue. I will be waiting for your comments. Sincerely CEO ISC Colombia Carrera 29 45 - 94, Of 708 Bucaramanga, Santander Colombia 680003 Phone umber: +57 - 7 - 643 1338 E-Mail: Web: De: Au Pair Program Enviado: mi?rcoles, 25 de noviembre de 2015 9:07 a. m. Para: ISC Cc: Au Pair Program Asunto: llColombia) SEVIS ID URGENT Assistance Needed DearE BB Thank you for providing this update. I will contact GreatAu Pair to see if there any assistance they can provide regarding unpaid stipend's fromSand the Efamily. Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration (E Bureau of Educational and Cultural Affairs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 "We all smile in the same language? UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530508 Date: 07/26/2018 B6 B6 B6 B6 CO 6530 50 US. Department of State Case No. F-2016-11607 Doc No. C06530508 Date: 07/26/2018 This email is UNCLASSIFIED. From: ISC - B6 Sent: Tuesday, November 24, 2015 4:41 PM To: Au Pair Proqram Subject: Re: l(CoIombia) SEVIS ID URGENT Assistance Needed B6 DearJoy: Thank you for following up this case. I had a meeting here in Colombia last week with and she B6 has not received her missing payment fromEand also there is a missing payment from the 5. B6 Great Au Pair has not contacted her in order to solve this program. If you need any additional information, please, don't hesitate to contact me. Sincerely B6 CEO ISC Colombia Carrera 29 45 94, Oficina 708 Centro Empresarial Seguros Atlas Bucaramanga, Santander Colombia Office Number: (57) 7 - 6 431338 Fax Number: (57) 7 - 6 851438 Email: i B6 Website: De: Au Pair Program Enviado: martes, 24 de noviembre de 2015 11:30 a. m. ParaPair Program Asunto: RE: (Colombia) SEVIS ID URGENT Assistance Needed Dear B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530508 Date: 07/26/2018 CO 6530 50 US. Department of State Case No. F-2016-11607 Doc No. C06530508 Date: 07/26/2018 payment or reimbursement for payment from either or GreatAu Pair. just wanted to follow up with you regardingEls final stipend payment from HasEsince received Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration Bureau of Educational and Cultural Affairs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? This email is UNCLASSIFIED. FromPair Program Subject: l(Co ombia) SEVIS ID SURGENT Assistance Needed DearJoy: Please apologize me for my late answer but I have been traveling during the last month. has returned safe to Colombia. She has arrived last Thursday October 22nd 2015. Great Au Pair has paid for her fli however,l: has mentioned that she did not received the stipend from the last week working for band neither her last weekly stipend fromCls. Now Sis here in Colombia, safe, with her family. If you need any additional communication, please let me know. Sincerely CEO ISC Colombia UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530508 Date: 07/26/2018 B6 B6 B6 B6 B6 B6 CO 6530 50 US. Department of State Case No. F-2016-11607 Doc No. C06530508 Date: 07/26/2018 Carrera 29 45 94, Oficina 708 Centro Empresarial Seguros Atlas Bucaramanga, Santander Colombia Office Number: (57) 7 - 6 431338 Fax Number: (57) 7 6 851438 Email: Website: From: AuPairProgram@state.gov To: CC: AuPairProgram@state.gov Subject: l(Colombia) SEVIS Assistance Needed Date: Tue, 20 Oct 2015 15:21:14 +0000 B6 Dear Thank you for assisting au pairl lin contacting our office. Our office along with is US. based sponsor, GreatAuPair has been in contact with Unfortunately,:lhas since become non-responsive. Has Ebeen in contact with your office? If so, please urgeEto contact her sponsor who is egar to assist her in her situation. ShouldElfeels uncomfortable communicating with sponsor, GreatAu Pair please have her contact our office, The United States Department of State Office of Private Sector Exchange Administration (OPA). OPA wants to assistS and assure that she is safe, healthy, and has any necessary support that she may be in need of. Thank you for assisting our office with this situation. Please feel free to contact me directly (see my contact information below) should you have any questions or concerns. Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration (E Bureau of Educational and Cultural A?airs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530508 Date: 07/26/2018 CO 6530 50 US. Department of State Case No. F-2016-11607 Doc No. C06530508 Date: 07/26/2018 ?We all smile in the same language? This email is UNCLASSIFIED. Sent: Friday, October 02, 2015 4:00 PM To: Au Pair Program; J1Visas Mailbox CC: I B7 (E) Subject: I l(CoIombia) SEVIS ID URGENT Assistance Needed B6 Dear Sirs: My name is: and I represent ISC Colombia. We have been working with the J-1 Programs for more than 11 years in Colombia and we are the third party agency in Colombia that enrolled: Einto the Au Pair Program. We started working with Great Au Pair last year. was our first Au Pair through Great Au Pair. We also work with sponsors like Cultural Homestay International and APF Global Exhange. Our experience working with Great Au Pair has been the worst experience, particularly in the fields related withl This is a declaration froml land all the situations that she has face while she participate in the Au Pair Program sponsored by Great Au Pair. Since Dec 3rd 2014, lstarted her program sponsored by Great Au Pair. She was placed with a single father as a host family calledl linl lNho had a child of4 months old. While was in Colombia applying to the Au Pair program, was introduced to her as a good person, responsible father who worked for a Lawyer Agency in the US. Once started working with Eshe realized that he was a porno ra her where he is one of the business owner. With that host father all her rights in the US where violated and had to be in not proper situations as follows: Was forced byEto work for more hours tan the working hours stated by the Au Pair Program and not getting paid for that. :was a person with problems related with Alcohol. Whilegworked for him, as part of Anominus Alcoholic Group, but he was always having his addiction. Wit this inconvenient, was forced to live in a messi environment due that he was not a responsable person at home with the daily duties like the house cleanin and also with his duties as a father. I\lhile? Lived with she has to live uncomfortable situations. @ex at home with several prostitutes while had to take care the baby. Due to his disorganized life, felt bad for the baby, clue that if she left the baby by 5 care, baby's life was going to be in risk. In several times, out of the work Schedule, around 2:00am, had to take care of the baby clue that was in his room having sex with prostitutes, drunk and never pay attention to the Baby while the baby cried. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530508 Date: 07/26/2018 CO 6530 50 US. Department of State Case No. F-2016-11607 Doc No. C06530508 Date: 07/26/2018 )iana was moved by to his mother house inSfor 2 weeks in January 2015 while had a travel to las Vegas, NV. His travel was related with his business in pornography. During that 2 weeks of :ls absencyl: had to work 24/7 due that no one else was taking care ofthe baby. several opportunities, was taking with the baby by was surrounded by sexual toys, in a pornographic environment, a place not appropriate for an Exchange student like and also not appropriated for the baby. to his place of work where several opportunities, was in the middle of discussions between and his girlfriend who is addicted to the alcohol and drougs. That girl in several times tried to ta the baby while she was drunk and drugged to protect baby's life while the baby was crying. Ereaction was to put that girlfriend on the streets and she screams around the house insulting them. Additionally, in several times found that girl inside of her room using her persona risk to protect him from that girl and tuff. The were several occasions where the baby was in life 5 behaviour. be room provided to by was a shared room with the baby. It never was a private room as the program states. violated her privacy with the excuse thatDas living on his house and on the room's baby and he get in to the room all the time not respecting her privacy. )ue to the disorganized life of:l food was never at the house. Du stancy at 5 house, she was responsable for her own food paid with her own expenses due that never bought food for the house. Enever received the $500 dollars that the program states that she must receive by the host family for her academic purposes. 'Vhile Lived with she tried to communicate with Great Au Pair in several times. never had a Local Coordinator where to address her problems and as intimidated due that : was working for her program Sponsor Great Au Pair and she always thought that he would have a bigger influence over the sponsor decisions and also she thought that her complains would never taked seriously due thatEcould deny what she had Pair and he was her Local Coordinator. to complain. This is a violation of the program. as informed thatEwas hire Great Au \t the moment where decided to talk about it with :and establish a bridge of communication between him and the Sponsor Great Au Pair,:threat her with a deportation to her home country, something that created a psicological violence against:l 'Ve, ISC Colombia were informed about this situ her to contact Great Au Pair and I also contacted via Skype. I had a personal meeting with her describing all what is stated on this declaration.l ation by in the month of February. d:l, advice ho is a representative from Great Au Pair from Great Au Pair mentioned that she was going to investigate. The results of that investigation was that and Ewere have a second chance in the program and they wer going to take a sit and talk and tried to resolve all the inconvenientes. :Iaccepted that, and we accepted too, expecting more control from Great Au Pair as sponsor and expecting a change from Coordinator was going to be a girl called who lives in Onjdditiomjwas informed that her new Local and is very far away from This is another program regulation violated here clue that a Local Coordinator must be around 60 miles away from each Au Pair. 3ew months later, I received a communication from: stating that things were going worst tan before. I was also informed by her that as involved in some legal troubles with the mother of the baby thatEwas taking care of. The mother retain the baby during a visit and : was arrested in UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530508 Date: 07/26/2018 CO 6530 50 US. Department of State Case No. F-2016-11607 Doc No. C06530508 Date: 07/26/2018 Sfor domestic violence against baby's mother. While everything was resolvedidid not take care of the baby for a week due that the baby was with his mom. Easked to be a withness on his process and with her testimony,Ewould tried to avoid to go to jail. Her testimony also would help him to recover the baby and have him under his own care. I(:b adviced her to react immediately and not help him with his request of being a witness the court. I immediately contacted :lfrom Great Au Pair again and informed her what was happening. Ewas intimidated, without any protection from any Local Coordinator and without any protection from the Great Au Pair as sponsor. contacted her Local Coordinator who lives in : and she adviced her to leave is house and apply for a re-match with another host family into the Au Pair program. Once noticed thatEwas going to leave his house and she was not going to help him in the court, treat her in a rude and abusive way. take's 5 Cell Phone and '5 computer an did not have any way to communicate with anybody. Also decided not to pay her for her work 0 last week in revenge due that she did not want to be his witness. as put it on the streets on May 2015 with her bags and there were no Local Coordinator who could help her or pick her up. )ne friend of Ewas informed about what happened to her and she decided to go and helpE. Ewas provided food, roomn money and help by her friend for few days. )ue to all the problems acumulated with Great Au Pair finally decided to?looking for a new Host Family. Great Au Pair was informed nd by me that '5 payment was retained ilegally byEand Great Au Pair did not believe in 5 version. Great Au Pair supported from the begining of all this tragic episodes and Great Au Pair supported on is complain about her payment abusively and ilegally retained. Sreat Au Pair still has Sas one of their staff and also as a host father looking for new Au Pairs for him. After all of this?was allocated with the Family in on May 15th 2015Swas going to take care a baby 0 17 months of old. thought that everyTh?Woing to change with this new host family and her dream of having an Exchange experience with an American Family was going to be true. However, with the SFamily, the abuses and rights violated have been as follows: :lA/orked every day more tan 10 hours a day and more tan 45 hours per week. tried to talk with her host family about this but they never pay attention to her complains. nformed about this to her Local Coordinator who was who lives in Sand now was inE Stried to communicate several times with theSFamily and they were never responsive and the host family never pay attention to 5 communication. GE the is never paid the $500 dollars stated by the program regulation for the academic purpose of the Au Pair program. Ewas a maid instead ofan Au Pair for the 5. had to drive for the S's, has to work in a moving while:ls changed to a new house in take care of the cat of the house and performed many activities not proper for Au Pairs. never received an Schedule of work and her days off were never respected by the s. got angry ifEcould not help them in their days offandDas forced to work during her days off in duties as a maid. 5 treatment to Chas been disrespectful in several times due to her low english level and sometimes she was insulted in english by the s. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530508 Date: 07/26/2018 CO 6530 50 US. Department of State Case No. F-2016-11607 Doc No. C06530508 Date: 07/26/2018 Ier payment Schedule was also affected by the:ls. They never paid her punctually. Shas to pay with her own money for Laundry and also Dis asked to do the laundry ofall the :ls. .ast September 29th: was put it on the streets by the s. The reason for that was that their cat got pee over the bed ofthe I: was insulted who stated ilegally that the Cat was responsability ofSwhile she is not taking care of the baby. Additionally insulted Sand states that she has to perform all the activities that they give her due that they are expen Ing money paying her. During the discussion with?lis reaction was to show the Au Pair contract to him and he just taked the documents and throug em away and stating that her obligations on the house are stated by him not by an Au Pair contract. was put it on the streets at 9:00pm. Mexican friend from Edecided to go and help her. He is providing her a room, food and help. Edecided to contact me (E and Sand I decided to contact the Complaint office ofthe US De pa rtment of State. Chas witnesses for everything described here and I can certify that all here described is true and we have provided all this information to her program sponsor Great Au Pairo time. Great Au Pair have ignored :ls rights and they have not provided the right support expected. Due to this inconvenient and due that we (ISC Colombia) had wide experience working with the Au Pair program and also due that we work with another sponsors like Cultural Homestay International and APF Global Exchange; Great Au Pair decided to stop working with us as Sponsor representatives in Colombia, situation that we celebrated due that Great Au Pair is the worst and most irresponsible Program Sponsor that we have work with during our 13 years of work experience with the J-1 programs. TodayS is by her own and has not received her last week of payment by the 5. All whatEhas at this time is $40 dollars in her pocket and I :l had transferred some money for support her. Finallyihas received an email from : her Local Coordinator from Great Au Pair who lives in stating that in order to stay in the US to return with the :ls immediately work with them until December clue that her program ends in December 2015 and avoid a Program Termination and return home immediately. has decided not to return to theS's but she is being forced by Great Au Pair to leave the US during the next 3 days, if she decides not to return to the:ls house. At this time, we really expect your help on this. does not have any money to return home and she wants to end her program in December in good standing. Also she is still being forced to leave the country by Great Au Pair at this time. Sand I will be waiting your further actions in order to help her. If you need any additional information, please, don't hesitate to contact me. Sincerely UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530508 Date: 07/26/2018 CO 6530 50 US. Department of State Case No. F-2016-11607 Doc No. C06530508 Date: 07/26/2018 CEO ISC Colombia Carrera 29 45 94, Oficina 708 Centro Empresarial Seguros Atlas Bucaramanga, Santander Colombia Office Number: (57) 7 - 6 431338 Fax Number: (57) 7 - 6 851438 Email: Website: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530508 Date: 07/26/2018 B6 B6 CO 6530 512ilED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 From: ISC - Sent: Tuesday, May 17, 2016 2:22 PM To: Au Pair Program Cc. Fl Subject: Re: Colombia) SEVIS ID URGENT Assistance Needed B6 Attach: Escaneo (3).pdf; Escaneo (4).pdf B6 Please, find attached the bank statements from . Sevis ID: As you can check in SEVIS, her program End Date was 12-03-2015. She returned to Colombia on 10-21-2015. Her last week of work for the Family was September 29th-2015, As you can see in her bank statements, the last weekly stipend paid to was on 09/22/2015. identified as follow: 09/22 Proper Payroll PPD ID: PleaseGreat Au Pair to demonstrate that was paid after that date for her last week of work. I mean that they can demonstrate thatEwas paid on 9/29/2015. Also, the Family never paid for the vacation time that she had the right of being paid. Also, please find attached the communications between you, me and the sponsor. Joy, we have been waiting for your actions since October 2015. Our Au Pair was placed in two families who are owing her money and nothing has happened. I would really like to understand what is the help that you as Dept of State can do in order to help :l Any help has being received since she returned to Colombia. Please, honestly let me know what actions can we expect in order to finalize all of this. I will be waiting for your communication. Sincerely CEO ISC Colombia Carrera 29 45 - 94, Of 708 Bucaramanga, Santander Colombia 680003 Phone number: +57 - 7 - 643 1338 E-Mail: Web: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530512 Date: 07/26/2018 CO 6530 512ilED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 De: Au Pair Program Enviado: jueves, 05 de mayo de 2016 10:26 a. m. Fae-so: 36 Cc: Au Pair Program Asunto: REzl I(Colombia) SEVIS ID SURGENT Assistance Needed B705) Dea rl:l Thank you contacting our office. I'm sorry I was unable to contact you earlier as I was on travel for work. Can provide any proof to the unpaid stipend from October 2015? This would allow me to move forward. If I am recalling unresponsive for a period of time during our investigation into this matter while the sponsor was stating that the host father and Chas some sort of (out of contract) agreement regarding pay. While I?m eager to assistSl will need proof of the unpaid stipend. Evidence could be an email betweenSand the host family acknowledging the missing payment, a ledger showing sign offs for all the payments with the October payment showing missing or not signed off. Without the proof it becomes a difficult situation (as the former host family is saying they paid andEis saying they have not). Can you also askEbr have her send an email) during her orientation with GreatAu Pair how she was advised to keep track of her hours and stipend payments? Kindest Regards, Joy Joy Proctor - Program Analyst - 0 U.S. Department of State - Washington D.C. - phone: 202.203.7465 email: proctoril2@state.gov ?We all smile in the same language? This email is UNCLASSIFIED. From: ISC - Sent: Friday, April 29, 2016 4:03 PM BS To: Au Pair Proqram Subject: Re:l l(Co ombia) SEVIS ID URGENT Assistance Needed DearJoy: lam emailing you again to let you know that the Au Paill has not received her payment from Great Au Pair. Since she left the US, last October 15th, she has not received her stipend of two weeks. Please, check our emails below and recap this issue. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 CO 6530 512ilED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 I will be waiting for your comments. Sincerely B6 CEO ISC Colombia Carrera 29 45 - 94, Of 708 Bucaramanga, Santander Colombia 680003 Phone number: +57 - 7 - 643 1338 E-Mail: B5 Web: De: Au Pair Program Enviado: mi?rcoles, 25 de noviembre de 2015 9:07 a. m. B6 Pam: 36 CC: Au Pair Program Asunto: RE: (Colombia) SEVIS ID URGENT Assistance Needed Beam B5 Thank you for providing this update. I will contact GreatAu Pair to see if there any assistance they can provide regarding unpaid stipend?s from :and theEfamily. B6 Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration (E Bureau of Educational and Cultural A??airs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? This email is UNCLASSIFIED. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 CO 6530 512ilED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 From: ISC i Sent: Tuesday, November 24, 2015 4:41 PM To: Au Pair Program '36 Subject: Re: (Colombia) SEVIS ID URGENT Assistance Needed DearJoy: Thank you for following up this case. I had a meeting here in Colombia last week with and she has not received her missing payment fromEand also there is a missing payment from the 5. Great Au Pair has not contacted her in order to solve this program. If you need any additional information, please, don't hesitate to contact me. Sincerely CEO ISC Colombia Carrera 29 45 94, Oficina 708 Centro Empresarial Seguros Atlas Bucaramanga, Santander Colombia Office Number: (57) 7 6 431338 Fax Number: (57) 7 - 6 851438 Email: Website: De: Au Pair Program Enviado: martes, 24 de noviembre de 2015 11:30 a. m. BG Para= Isc i: Cc: Au Pair Program B6 Asunto: RE: ?(Colombia) SEVIS II: URGENT Assistance Needed Dear just wanted to follow up with you regarding Es final stipend payment from . Has Esince received UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530512 Date: 07/26/2018 CO 6530 512ilED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 payment or reimbursement for payment from eitherS or GreatAu Pair? Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration (E Bureau of Educational and Cultural Affairs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 "We all smile in the same language? This email is UNCLASSIFIED. From: ISC - Sent: Saturday, October 24, 2015 5:45 PM B6 To: Au Pair Program Subject: l(Co ombia) SEVIS ID URGENT Assistance Needed DearJoy: Please apologize me for my late answer but I have been traveling during the last month. as returned safe to Colombia. She has arrived last Thursday October 22nd 2015. Great Au Pair has paid for her flights, howeverl: has mentioned that she did not received the stipend from the last week working forEand neither her last weekly stipend from Now: is here in Colombia, safe, with her family. If you need any additional communication, please let me know. Sincerely CEO ISC Colombia Carrera 29 45 94, Oficina 708 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530512 Date: 07/26/2018 B6 B6 B6 B6 B6 B6 CO 6530 512ilED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 Centro Empresarial Seguros Atlas Bucaramanga, Santander Colombia Office Number: (57) 7 - 6 431338 Fax Number: (57) 7 - 6 851438 Email: Website: From: AuPairProgram@state.gov To: CC: Subject: AuPairProgram@state.gov Date: Tue, 20 Oct 2015 15:21:14 +0000 B6 Dear: Thank you for assisting au pair, sponsor, GreatAuPair has been in contact with Unfortunately, l(Colombia) SEVIS ID URGENT Assistance Needed lin contacting our office. Our office along withEs US. based :lhas since become non-responsive. Has Ebeen in contact with your office? If so, please urge Etc contact her sponsor who is egar to assist her in her situation. Should Efeels uncomfortable communicating with sponsor, GreatAu Pair please have her contact our office, The United States Department of State Office of Private Sector Exchange Administration (OPA). OPA wants to assist Diana and assure that she is safe, healthy, and has any necessary support that she may be in need of. Thank you for assisting our office with this situation. Please feel free to contact me directly (see my contact information below) should you have any questions or concerns. Kindest Regards, Joy Joy L. Proctor Office of Private Sector Exchange Administration (E Bureau of Educational and Cultural A??airs US. Department of State SA-44 Suite 349, 301 4th Street SW, Washington, DC 20547 Direct Tel: 202-203-7465 ?We all smile in the same language? UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530512 Date: 07/26/2018 B6 B6 B6 B6 B6 CO 6530 US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 This email is UNCLASSIFIED. LIBES Sent: Friday, October 02, 2015 4:00 PM B6 To: 30x Cc: Subject:? FColombia) SEVIS Assistance Needed Dear Sirs: BS My name is :and I represent ISC Colombia. We have been working with the J-1 Programs for B6 more than 11 years in Colombia and we are the third party agency in Colombia that enrolled: B6 Sinto the Au Pair Program. 35 We started working with Great Au Pair last year. was our first Au Pair through Great Au B6 Pair. We also work with sponsors like Cultural Homestay International and APF Global Exhange. Our experience working with Great Au Pair has been the worst experience, particularly in the fields related with I. B6 This is a declaration froml and all the situations that she has face while she participate in the B6 Au Pair Program sponsored by Great Au Pair. Since Dec 3rd 2014,? lstarted her program sponsored by Great Au Pair. She was placed with a B5 single father as a host family calledl linl lwho had a child of4 months old. Whileq B6 was in Colombia applying to the Au Pair program, was introduced to her as a good person, responsi B6 father who worked for a Lawyer Agency in the US. Once started working with Eshe realized that B6 he was a pornographer where he is one of the business owner. With that host father all her rights in the US where violated andE had to be in not proper situations as follows: B6 EWas forced by: to work for more hours tan the working hours stated by the Au Pair Program and B6 not getting paid for that. :was a person with problems related with Alcohol. While Sworked for him, as part of B6 Anominus Alcoholic Group, but he was always having his addiction. With this inconvenient, was forced to B6 live in a messi environment due that he was not a responsable person at home with the daily duties like the house cleaning and also with his duties as a father. 'Vhile : Lived with she has to live uncomfortable situations. : had sex at home with B6 several prostitutes while had to take care the baby. Due to his disorganized life,Sfelt bad for the baby, B6 due that if she left the baby by 5 care, baby's life was going to be in risk. In several times, out of the B6 work Schedule, around 2:00am, had to take care of the baby clue that : was in his room having sex B6 with prostitutes, drunk and never pay attention to the Baby while the baby cried. was moved by Etc his mother house inSfor 2 weeks in January 2015 while: had a B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530512 Date: 07/26/2018 CO 6530 512-TED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 'el to las Vegas, NV. His travel was related with his business in pornography. During that 2 weeks of S5 B6 absency,:lhad to work 24/7 due that no one else was taking care of the baby. B6 several opportunitiesljwas taking with the baby by to his place of work where B6 was surrounded by sexual toys, in a pornographic environment, a place not appropriate for an Exchange student likeEand also not appropriated for the baby. B6 several opportunities,Ewas in the middle of discussions between and his girlfriend who is 36 addicted to the alcohol and drougs. That girl in several times tried to take the baby while she was drunk and drugged and Chad to protect baby's life while the baby was crying. Ereaction was to put that B6 girlfriend on the streets and she screams around the house insulting them. Additionally, in several timesS B6 found that girl inside of her room using her personal stuff. They were several occasions where the baby was in life risk and had to protect him from that girl and :behaviour. B6 'he room provided bySwas a shared room with the baby. It never was a private room as the B6 program states. :violated her privacy with the excuse that Ewas living on his house and on the B6 room's baby and he get in to the room all the time not respecting her privacy. )ue to the disorganized life ofE, food was never at the house. Du ring I: s stancy at 5 B6 house, she was responsable for her own food paid with her own expenses due that : never bought food B6 for the house. Enever received the $500 dollars that the program states that she must receive by the host family for her B6 academic purposes. 'VhileELived with :l she tried to communicate with Great Au Pair in several times. Snever had a B6 Local Coordinator where to address her problems and Swas informed that was hired by Great Au B5 Pair and he was her Local Coordinator. :lwas intimidated clue that was working for her program B6 Sponsor Great Au Pair and she always thought that he would have a bigger influence over the sponsor decisions and also she thought that her complains would never taked seriously due thatEcould deny what she had B6 to complain. This is a violation of the program. \t the moment whereSdecided to talk about it with between him and the Sponsor Great Au Pair, something that created a psicological violence against and establish a bridge of communication B6 reat er with a deportation to her home country, B6 B6 'Ve, ISC Colombia were informed about this situation by in the month of February. advice B6 her to contact Great Au Pair and I also contactedl lwho is a representative from Great Au Pair B6 via Skype. I had a personal meeting with her describing all what is stated on this declaration. B6 from Great Au Pair mentioned that she was going to investigate. The results of that investigation was tha?d B6 and : were have a second chance in the program and they wer going to take a sit and talk and tried to B6 resolve all the inconvenientes. accepted that, and we accepted too, expecting more control from Great Au B5 Pair as sponsor and expecting a change from On addition, was informed that her new Local B6 Coordinator was going to be a girl calledCl who lives in?d is very far away from [35 This is another program regulation violated here due that a Local Coordinator must be around 60 miles 5?0 away from each Au Pair. 3ew months later, received a communication from Estating that things were going worst tan B6 before. I was also informed by her that was involved in some legal troubles with the mother of the B6 bab that was taking care of. The mother retain the baby during a visit andSwas arrested in B6 for domestic violence against baby's mother. While everything was resolved,Sdid not take care B6 of the baby for a week clue that the baby was with his momgasked?o be a withness on his B6 B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530512 Date: 07/26/2018 CO 6530 512ilED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 :ess and with her tried to avoid to go to jail. Her testimony also would help him to B6 recover the baby and have him under his own care. :b adviced her to react immediately and not B6 help him with his request of being a witness the court. I immediately contacted : from Great Au B6 Pair again and informed her what was happening. Ewas intimidated, without any protection from any Local Coordinator and without any protection from the B6 Great Au Pair as sponsor. contacted her Local Coordinator who lives in :and she adviced B6 her to leave :ls 1ouse and apply for a re-match with another host family into the Au Pair program. Once B6 noticed thatEwas going to leave his house and she was not going to help him in the court, E35 reat her in a rude and abusive way. take's:ls Cell Phone and :ls computer and B5 did not have any way to communicate with anybody. Also: decided not to pay her for her work of the B6 last week in revenge due that she did not want to be his witness. Swas put it on the streets on May 2015 36 with her bags and there were no Local Coordinator who could help her or pick her up. )ne friend ofSwas informed about what happened to her and she decided to go and helpE :lwas B6 provided food, roomn money and help by her friend for few days. )ue to all the problems acumulated with Great Au Pair finally decided to help looking for a new B6 Host Family. Great Au Pair was informed by and by me that '5 payment was retained B6 ilegally byEand Great Au Pair did not believe in version. Great Au Pair supported: B6 from the begining of all this tragic episodes and Great Au Pair supported on E's complain about her B6 payment abusively and ilegally retained. Sreat Au Pair still has : as one of their staff and also as a host father looking for new Au Pairs for him. B5 After all of thigiwas allocated with the Family in on May 15th 2015. was going to B6 take ca re a baby of 17 months of old. thought that everything was going to change with this new host family and her dream of having an Exchange experience with an American Family was going to be true. However, with the Family, the abuses and rights violated have been as follows: B6 EWorked every day more tan 10 hours a day and more tan 45 hours per week. Etried to talk with her host B6 family about this but they never pay attention to her complains. informed aboutt is to her Local B5 Coordinator who waszho lives in and nowaas in Kentucky?ried to B6 communicate several times with the Family and they were never responsive and the host family never pay B5 attention to 5 communication. B6 \s the :ls never paid the $500 dollars stated by the program regulation for the academic purpose B5 oft Au Pair program. was a maid instead ofan Au Pair for the:ls. :lhad to drive for the:l5, has to work in a B6 moving while :ls changed to a new house inStake care of the cat of the house andE B6 performed many activities not proper for Au Pairs. never received an Schedule of work and her days off were never respected by the s. got B5 angry ifEcould not help them in their days offandEwas forced to work during her days off in duties as a B5 maid. '5 treatment to: has been disrespectful in several times due to her low english level and sometimes she BS was insulted in english by the 5. B6 ier payment Schedule was also affected by theClS. They never paid her punctually. B6 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530512 Date: 07/26/2018 CO 6530 512ilED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 has to pay with her own money for Laundry and also is asked to do the laundry ofall theEs. s. The reason for that was that their cat got pee ho stated ilegally that the Cat was responsability .ast September 29th was put it on the streets by the over the bed ofthe :Iwas insulted by oll:While she is not taking care of the baby. Ad insultedqand states that she has to perf rm all the ctivities that they give her due that they are expending money paying er. During the discussion with as reaction was to show the Au Pair contract to him and he just taked the documents and through them away and stating that her obligations on the house are stated by him not by an Au Pair contract. :lwas put it on the streets at 9:00pm. Mexican friend from decided to go and help her. He is providing her a room, food and help. decided to contact me :l and and I decided to contact the Complaint office ofthe US Department of State. :lhas witnesses for everything described here and I can certify that all here described is true and we have provided all this information to her program sponsor Great Au Pairo time. Great Au Pair have ignored as rights and they have not provided the right support expected. Due to this inconvenient and due that we (ISC Colombia) had wide experience working with the Au Pair program and also due that we work with another sponsors like Cultural Homestay International and APF Global Exchange; Great Au Pair decided to stop working with us as Sponsor representatives in Colombia, situation that we celebrated due that Great Au Pair is the worst and most irresponsible Program Sponsor that we have work with during our 13 years of work experience with the programs. TodayEis by her own and has not received her last week of payment by the All whatEhas at this time is $40 dollars in her pocket and I had transferred some money for support her. B6 Finally,Shas received an email from her Local Coordinator from Great Au Pair who lives in stating that in order to stay in the US to return with the S5 immediately work with them until December due that her program ends in December 2015 and avoid a Program Termination and return home immediately. :lhas decided not to return to the 's but she is being forced by Great Au Pair to leave the US during the next 3 days, if she decides not to return to the 3 house. At this time, we really expect your help on this. does not have any money to return home and she wants to end her program in December in good standing. Also she is still being forced to leave the country by Great Au Pair at this time. Sand I will be waiting your further actions in order to help her. If you need any additional information, please, don't hesitate to contact me. Sincerely CEO UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530512 Date: 07/26/2018 CO 6530 512ilED US. Department of State Case No. F-2016-11607 Doc No. C06530512 Date: 07/26/2018 ISC Colombia Carrera 29 45 94, Oficina 708 Centro Empresarial Seguros Atlas Bucaramanga, Santander Colombia Office Number: (57) 7 - 6 431338 Fax Number: (57) 7 - 6 851438 Email: Website: UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530512 Date: 07/26/2018 B6 i CO 6530 5 US. Department of State Case No. F-2016-11607 Doc No. C06530562 Date: 07/27/2018 BEST copv RELEASE IN PAR Ermensajes AVAILABLE 1' ?e aeti?br?e?a; 2154315,. 9:52 p. m. Para: - - -- - Gama. $515514: Thi? . the-abuse. :l was-gautted; t5 mugh during: my. washing time- at m??mm?y, my tits; an??physicat integrity. havebeen at, risk Tharafare. thaw-started ammpiamt 10. theDepartmeninf State awardinga? .heiahuseiwas of hetp prEsented by the sponsur. 2 de. main-bre- de 1281595263; Thank mm ma Aymara? get a Add ?city/5 5 di??caswwr Uf'State cumpta'int and 5:55:15 assure you that 3/55 1355de cat Qt the :lhome._ ?They are apex-Ho having a'me?i'a'ti?? Witw'yw and to a'ddt??s'm?cmc?rns. Are you-residing with W?Want tumake sureyau 5r?iieafaiand "h?ed tdknow'afmr' Wharteab'auts" ass-"your daft" Visa ?Spensen Pies/I35 let? He'k??vt' mu '?'t??tayi?g teamed-yea.- - -- - -- -- Intak- femard?to hearing framiyou; I can be reached anytime at Since raw,- RA?i?na'EManagar Biegi? 'fdmardEd message}: From-t Date:0etobar'1 2m- 5 at 9:52:42 EDT- To: Gabi-551*: Geedeveningi This, message-Eerte-i-?tb?rm at! that-522355353 i my marking-- time at the family, my ?fe - and alwsi?at'tnteg?ty have risk-r There-fare thaw-e eta-?ed?? - thrreugh- by the emit?- and- the - tacit ef- 3135p presented-'53; the sipanswUNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530562 Date: 07/27/2018 C0 6530 5 US. Department of State Case No. F-2016-11607 Doc No. C06530562 Date: 07/27/2018 Camplamt Great A11 Pair A11 Pa1r 36 (Calomhla) URGENT 11151511111111 1111111 BB #:11111111111 AAuPaarE?mgmm@Am11 111111111 (11:11:32 11111:. =1 1:11-11: mi 3131? BB 1111111 1.1131: 11:11 yuur inquiry: You have Office 13f Private 5111:111' Exchange within the .5. Department 111? State?.- 5 ?Bureau- and 13111111111 T1115 1111111 1111111115111: (1111:: 1171111111113 1111111131 Pram-1,11 111hic111's 1111151111 1111' 1111' Deputy Assistant Secretary 11111111115511 n1111>naiswh11 1:0.ij 11:1 1.11:1 {11111111511113 f?11ntemat1onal educatmnai airid cuiturai exchange Experiences. The ?epartment 111111113 11:1 eGns'ure 11111111 exchange 11151101 partmpants 11130:; 1: 13115111111 and successful Exchange 1191111121 and 111111111111 sponsgi's are. Gammitte? 11:1.ensur1ng 11:11.15: well. 5. ?rimarv. cancwernis for 110111-- 11111111, 11111111., and B5 wellhaing. 13111191 111111,: 1:11 11115111111111: ?11111.: have 3111111111111 91111111" 11113111 1111;111:111 are in ga'od 111211111. If' 311111 ?1:01:11: 1131:: further eiabarate 31111111: 1111 51111311111 11111111 prampted 1,101.11 departure 11111161 'tE:'1 111131 famliy heme? How 121111 111311 1111111111: 111311.: 511.151.1111.,61131 A11 Pair main-11111111111111: regarding-1111:1111:- 51111311111? Was- it 1111: 11111111111 phone Gail? Did ?1,1011 contact 11111111211111 Caurd'inawtsr to 11q11191 11531311113111? what 11111:: his/i111 response? Piea?se 111311111111 11111 1111111 11111111: contactmg Great A11 P311 1111 1111111 Enfm?r? Inform-31.11111 111111.11: 111-1- 151111111: nge-Visitnr- Pragr?am; 'pi-ease 5-11 11111111111111.1112 31211111: 31111311 .13. 1111': 11:11: The EAc?ange Visitoir 131111111111 5 current gavemihg reguiatmns are Iscated 131131111 {1111111111111 11;?13110111119 Regards, ?Office 11.111111111511111 Exchange T1113- 1111311' UNCLASSIFIED U. S. Department of State Case No. F- 2016- 11607 Doc No. 006530562 Date. 07/27/2018 CO 6530 5 US. Department of State Case No. F-2016-11607 Doc No. C06530562 Date: 07/27/2018 I I 311 113 33111131111313 1:13 231.1 3 511 1.71 111. 11313:. (3131311 11111311111113 1:15 13301111113131 ef'the 315311051 {3133131111311 1111311131111310 111101111 5101.1 3301111113 11131031111331 11313113111113 311311113Etam1?151 331113 hack 1113111111311: 1131331113113 The-1311111511311 ?1111111311131311313311 3351131111331 2011120153113 ?Right 1331313 111351- 1311 131313111113- 111351 1111111111-1113-11131-1 113313131133313-01 the-3313113111111 131-1113 kitchen 3111.1 dishwasher-{311113311113 1113113311110 the 11111113312 111311-1113 -3g3}-w3 331113111331 28111 . 2-111 5. 13111113 1111351.}. {111151. 3351 tuft-11313111111133 11351 11113111111e 331.1313 .133 31131101311113: 1:1 11111.51:- have .10 work. that 1:135:11 33113151 111111 11.111351113311311; the 331.3113 133. .331 3131111131 1 1151311111 1113 1111011111155 1113. 11311 533311111313 that he 513111 1113 3 1'31 01 1111111351 "31111311133 the 1331351 11111331113111.3313 111311113311 1 11311113131113 12313-311113 0'31 11333333 11: 11133 11151 11111133111111- 3113111311133 1113 1333311 =1 was paid 33111; 1 13353311333 that 11151 01211151311011 was 011151- 13-13113 3313 131'- the 113351 31161-1131 111-3 3311-31131 1- 331-3 111311-- he started- 1133111155- 1-113- 111- 31131- 113151- 11133 1111351,- 5131-11113- 33 13-113 1331 11113- 113133311131 ?11133- 113111.13. .1113 3011111: 11331- 3113151'1311195-113 kept.3351111g.that- i113 was-3133113. 331111-11 1 had-~13 1:13 331131.111 3533131311: 11:1 3.1. 31 ?51011.33 11121113513311:- 111311. 3331113111- -"51311. 13533311. 1113 111311- 3 113113111?. . 1 1111:1113 33513115111139 313331133 1311113311131 1113311111311. that he 111133 1331119 31333333111111.3110 113111133. 31331113111333. 1113 031131.133 of 11351. 11311113. .11351-3311131111131' 2'91h20155}: i: 131121 1113 he wanted to 13115 te 11131 1313111131: night 3111:! at 2: 4135:1111 111351 3.0111111113611133 1111111111119 more 1:11.113 311 it 13 3115311 1313121 by the department of 31313 311121 the 31.1 13311 51111553111111.3133 39311351 33111111131111; H3 9111113151 11113101113 1331351 3 100m and 33111 that 31131511111115] 113311311 10' 3331331133 3th 1 showed him' everything was 313311 31113 0115131113313 33 1'13 31133513113311 11.11 311131 1"113 113113 3113111131113 3351311131 113311111113me 1113 11131 1111311: 1133311331113 331' 1131133313 31": 111331113 31111 to 11311131 it 111111113 3031 111013 111311? 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T11311- 113- 31311313 13135113313113 1 thought he was 15131115510 .1111 1.113).. in that 111311131111Sth331- 1113111} 5131133 33111111131113 33111 31311? 31111133111131 53-13and-11313135131111.1331 m3. 1. 135111313 that W3. had 13 1311110113 agency 1213331133 3111133113 1113 0311113131 11113 0121111 311511313 with 1113 313311351 where it 33513 11151 {1111133 33 3'11 311 53311113 111011 1131111 11113111 11' 1311131111111 3111133111 3351113 "51311" 3110111113313 3131'. 1331331133 51311313 1101' 11311 1111111113 the 31311113111?, 11313111113 1131131 1311' 11131111111-31111'1311 1' 131033111113 (113013513111 31101111131130 packing 31131511111191: 11113311131115; 131133 the interhet'tmt'tte 31333111133131.111 3'13 1301;111:1111? 131141311 3115131135331 113: 1'11: the 31-13-- 3131- 533513-131 11151= 3311531113113 3311111133 11311311 ?3 11-13113 11131-11135 13111013113115 11131111155133- United Sta-133 31111 she 33113311311111.1133 113' 31311-11113- 1-113 31111-13113 111313-1111'131'3-3113 111133- 313511an After 3111' 113-3313 onthis 131131 1-1113111-13- 31311151- thet 1 never-resigned 13. 1113 15113912313111.1133 11111311111131.1131 the. 1131133'11111110-111 13311-13 p.313, 111111113 1.11. 3-11.51 13331:: 113313. 11.1 3111133111311 1111313111113 311. 1.1111; tights- 10- 311. .330331311'13 3111133 0131111331. 1'13 113311 1111111113 to 51011 through 31151533 3111113 things that 113.113 113311 11313513111111; 51111171117113 13111115; and 51011 11110111111131 with them 13 311111031 111100331513 51011 111311 33111111113135.1th with 11113111113131.1911 all 1333311313 11113513 (3111311 1213113 1131-11 111333355133 31111 1111133 11133339331111 33111113111 3131,1111 11151 worhmq 313113311133 31111 511111 didn't-153131151 311311131 1:131:11. "this h313031'1311 13 me 11:10 31113 33 511311 33111 "1113 d1etespecttui 31111'0131?33311303113113 1113111 11113111 31111" 1 121311311131 111351 1113111110113 310913111 1113513111131 11331.1 311' 311 13311" and 1131141111351 11331.1 3' 1113111 UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530562 Date: 07/27/2018 6530 5 US. Department of State Case No. F-2016-11607 Doc No. C06530562 Date: 07/27/2018 Than-k you .33 much . 3.5.1. 33 33 septIs-mbrp 33 2015 E: 33 3. Dear?- H.333, {understand how. .y03 33 33333331333333 33333333 3,33 3?33 3'33 3 few 3133313 I33 on 3333 program 333? 333 Great Au Pair 333- 3333331- 33333333 your r3333 ticket 3 Caiumbia This ticket 333- not 33 3333333 33: 33 n3m3fu333313 Th3 departure date? I3 0303m33r 29th You r3331 return . family home and ?nish you: term there 'i 3333 spoken with 333 13331 are 333' iing to work things 331133333 01333" In 3 31333333 333303. 3333 3: m3 R3333 what ymu'r 333i3ion I3. if you d33id3 net t3 return :0 th3 Famsiy 33313 31.3 33333331333333 033m: within the 333i few. 3333. 3.33 333.333. h33310pur33333 3233f 3wn 33331 33313 333 @3333 stated- 33- 313- that they 3r3 wiliing :3 Sit 3333 In 3 31333333 333333- 3333313333 33:- P153333 33 m3 knew what 3133 3:333 333 3) 313 Thanks; 3333333in Nati?r??l?ld?am?fjordinator . 3333 333i 'Sky33 - B6 .F-mmI 533t:-W-3333333 5'3 'tember-B?, 20153153 PM To: I $30333: 3333 353333 03333CO 6530 5 US. Department of State Case No. F-2016-11607 Doc No. C06530562 Date: 07/27/2018 As yisu might knsw? don t. have. ssiiphsne shits-Isms so ir-sris saw, on my way:- of is thisst ans-ass, Rishi now I staying with .s friesri wisiie i satire my. ii-nsw siss my Is is. 90. ?7st is this but after. iise ihings that have. happened where ihey- ms- kicked - ms (sit Iii. the house and treated me issi menisiiy. srsissisii iis. gs. basis is ihsmi Qhear? me sis afraid tin this. I issilsd .isei sits: .iissii kissed. Isis. iini sf ihs. is Isis-Is they didist pay rise Iasi wiseii sf work because of its Isai peemg tiisii squats This Situsiisii Is irer?y? ssmlar is the one? i assess-insect that Is Why I said she dais-assassins sf stats sit the situatisri sins i iti'r rss'pnnse sis hisw ii's proceed Thank dis Qctilhfe sis? 12:59 is P'sr'siil CC: 0&er- I understand. dis nisi: Isis tags was. .Isepiissis they owe was stipsnti issirmsni: I am hams; to research ihe- matter ?we did in iicsur wisrsvitsus piaeemsnt but-- I need to speak with Isms as ith i have ali (if the isti?s If you are (swsd masses! Great?sui?alr wilI make Essie that are gaiti piisi tis? compisting the program [3350. waist to Speak with sisii regarding sitsur present wiII .supisisri: was in finding. anstherismilv, shssid- sisu ?choose to rematch ?Gil? was-[k with tis- get ysu bask Isms-sis within the timeframe stipuiatesi by tiiei 1 Uprugram. Yau can tanned with me via Skiips {my ID is Isr ii'Qii can sail ms is? free st 3.00.4. {if course I am sva?sisie via. emsii s5 weii .but. I Iii) _thin is. iinsg tisr?sugh i .If.siou.wsuid.liks,. - UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530562 Date: 07/27/2018 Ba Ba B6 B6 CO 6530 5 US. Department of State Case No. F-2016-11607 Doc No. C06530562 Date: 07/27/2018 i have atso inducted the Departmeat of State on this email. As your spamming organization, yum wetfare is our so you Witt need ta cenhect with us regarding next steps teekferward tahearingfrem you. seem Sincerely; :3 Office- Email -Skype - . 2015..at.12:19 PM {rem citadh mutt-.3] Para: :L'nire at carrea tie respuesta qua rec-ibi. pnder. habtar. gontigq ?me guises .Yp. .tangg cite emit a! atmgade a has 3 pm Fe??a: mamas Ede timbre de 2315 Asunta Para: ?Pradtdh if" 2@et ?5.21:9. gyms?? Au Pair Fragrant t'ifextp latte muting UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530562 Date: 07/27/2018 CO 6530 5 US. Department of State Case No. F-2016-11607 Doc No. C06530562 Date: 07/27/2018 URGENT AssiatanA-A-rNA-Aded -1 17122215312AAZBESAGG A 901:2 ?362." My name is:land I represent ESE: Calnmhia We have been with the J1 Pro rams far more than lit years in and WA are the third party agency in that enrolled?mtp the Au Pair We star't'AEE AAi'th' Gr'?At A22: Pair EASE Agar Swag 22222112512 AA 21220222312 Amt Au 122212 We AESA 'wnrk with Sponsuirs Culturai HAmAstaA International and APF Exhange Our 2; with Pair has. been partimiariy in-Ehe?eids-rAEatAti-with This is A 12:21:11 I I Aituationsihat.sinehasface. AA. Paw ArAg-ram . by. .Great AA: AAEA BAA 3rd. 28.14 istarted. her. pregrarn A ensured E1- Au PAEE She was A with A single father. AA. A. famil EgalEAcE. he: haA. A child of. 4. AEAL deA.? DAEAmAiA-2Applying-IA. the-- AA Pair-prAg-ram-jjwas introduced A who Lawyer Agency in AA A whA-re Af as - Was b32211) 1221' more E_}an EE1A stated by the Au Pragram not pAid that 2' EWAA a pArAA?n With. pEAbiA'ms ?with AE While Ewe-irked EOE him" :Auas pArE 13f AE It: Gruup. 222.11; AA aiways having Witt; 12125 Sims framed EA EiAe} a mess: enAIrAnmArEE With-I duties EaEhAr MAE she has EA. 1132A. 3222;222:2213. had SEX at had to takA care baby-.- Due EA ?-1213 disorganizad I122 EAE the 222211232. 2:22.222. EhaE if she left: the baA32 AAE A AAEA baby A IEEA was AEAA EA be In risk.1n out Af thA around 2: aqam EA Af'the @112;th 1A cried S2233 i133? - his 122' 'Sbe '2 wee-22A E22 January 2025 WAEEA UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530562 Date: 07/27/2018 CO 6530 5 US. Department of State Case No. F-2016-11607 Doc No. C06530562 Date: 07/27/2018 his. pornography DQII mg 2 QT ES Shad IQ B6 24IT QIIQ IIQ one was QQIQ Qf ITIQ SWQQ wI?Ih place of B5 work where was Qy QQIQIQI IQ Q, in Q. '35 IIQI appropriate er an Exchange Iike?a?d QIQQ B6 TIQI QQIIQIQI THE Qf B6 QIIQ. who? IQ. IQ. .QIQQIIQT. TQIIQ QIQIIQQ. That QQIIQIQI IQ. thIQ she. was QIIQ- IQ QIQIQQI: Q-Qby BB While The baby was cry-mg. was IQ H?t? IQQI Q-II QIIQQIQ B6 and QIQII-IITI IIQLIQQ QQIIQIQI B6 That TIIQI IQQ QT her mum QQIIQIQI IQQ baby waQ' iQ lIfQ IIQII IQ a?dS B6 The TIES- SIMS a shared baby It B6 ?33 The program B6 QII QII Qn. IQQ. baby and QQ get IQ The. '55 QII IQQ IIQI. QQI QITIIQQII DUQ IQ The QIQQI. life ITQIIQI at The IIQIIQQ '35 at She was TQT QQI QQIQ. IIQI B5 That QQIIQIITI The B6 .nQveI 36 by The famiQI for her QSWQIT EQTI . B6 QQIIQIQI. IITIIQQ. Sm IIQIIQI .Q . where. IQ: QIQQI arms. and B6 SITTIQQ informed magmas Pair QQ- WQ-Q Bb Cmrdinam? SW33 QIQ QIIQ W?rking TQI IIQT HpFOgi'am B63 EQQIIQQI GIQQI AII Fair and TIT-IQ a-Iways- TIQQIQQIQ- have QIIQI- ITIQ QQ-QTQIQIIQ nerIIled QQIITQ of BB B6 t?f?af 36 IQ IT with? B6 WQ I813 WQIQ bySIn '35 .. I he!? IQ Au PQII IQIQQ B6 hQ IQ GIQQI. AII PQII 8%.pr I .IIQQ. B5 .QIQQIIQI meeting with .IIQI IQ. QIQTQQI QQ This BB beQm GIQQI Au Pair . I was IQ Investigate of I56 was-IQaI-I QIIQ - B6 UNCLASSIFIED U. S. Department of State Case No. F- 2016- 11607 Doc No. 006530562 Date: 07/27/2018 CO 6530 5 US. Department of State Case No. F-2016-11607 Doc No. C06530562 Date: 07/27/2018 accented that and we sscs?pted 'th expecting more 0222222222 22212222- GresiAu P'sir es and expecting 2.2 change from 22222 NathanJ 'Gh' sdciriian was 2222222222922 that her new 'Locsi Coorsmator was sin 22 he 9222 salted 222222: iivss 2n :anci' 29 very far away 2222222 This sis another 12221222923222. 2692222222222: 2222222222222 here sius inst 1s Lows-221 must. be. erased. I230. mimlss sissy. 2222222. each. A22 P2222. . program and rihe?eing to take-s sit-and '2sii2-snd tries 22: ressive sit the e222 months later I :2 received. 22 semmunicsiien frsm%ting that things were geing wars-2 tan mbef?t?? l- was 222.222. informed isy- was:- invsived in- Iwegei troubles with the mother sf the baby that was tekin care-222. The 22222222222- retein the baby 2222'an visit'snd'Ewss erresieti In? ssmestic Vieiehce against} easy 22' mother. W21'ile was 'ies'sived' take ssre 22222123 22222232 For a Week CiLieI that the 2:23in was with his 22222222 Sis be ?a w2thness 2222 his prssess and W222: her 3222:2212 is 922 222 2eii 22222 testimony else 22222222222 22232.22. him 222 2scsire2 .2222: baby Issue. 222m under 22222 2222222. care 2 (E advised her ts. Feast 2mmediateiy and not- .he..-ip him with his i- immedisisiy ssnissired- 22222-22 fairest A22 Pair-assin and 22222222222222- -22e=2-whst-Wss=hsspening; Ewes-intimidated, .Withsut-any: 22222223222222.2222- - Lesai:Gse-rdina2er-snd-withsut any: 222222620222222 2222222 2he Great Au her- {2222232 Casi-"simmer who ?ves in Send ?she advice'd' her is ieeve and 22952222 fer a rematch with anether 222.2222 232222222 22220 the ALI 'Ps'i'r' program ?22222222 222222222222 that as 9222229 ?to Issue his? 22222222" and she" was 2252' 22mg 22:2 2292 him in the sotiri.?rest her 1222 Is 2222222. 22222.2 abusive we}; :Itaks SE ?s (32222292292222 and 25:21:22 22222222 2222221 E22222 22:22 have any. 22222232 is sommumcats 2222222. 22222222. decided 2.202.222- pay her for 22-222. 222222222- 222- the Isstr in. revenge due that she. 2 22222- want 222- be- his witness. -:iwss put it 2:222 the streets on- Msy 1st 22222-5 with her 22st and there- we2e- 2222- 2222232 Com-22222222222- whs- cauld- heip- her- car-- 2:222:22 her 22p. Sine-fr?- 2 was informed sees-t what-hsesenes-te-herens she seemed-22:2 gs- an-d- heip - was provided- fs2=tew days. - . . Due 22:- 222s Greet-ALI Pair- iineii decided- in heirs new-Nest Fem-?y Greet A22 Pair was intermedb :sn'cihy inst: ?cigar mag payment Wes retained ilegeliy is}; and (1322-2222 A22 P'sir did 22st believe in :2 2222232322; Gwrest A22 232222 Supp-22 2222M 222's of 's'Il 22223 tragic episodes anti Great A22 Pair supported i 2:222 mmplaih about her payment 3222222222222 32 and ilegai Iy retained Crest 2222 Pair stii'i'hasEas one 2222222222 22222232222 Elise as a hqs't singiisaeng 2'02 new. Au Pairs 222.2..hir22.. . After of this Ewes Alissaieici 222222122222 in" ?2:222 2222222 25222 222215 gsing' is take 222-2222 22' 2222222? 2122' 27' 222' 212 I22 bought 222222 eyewthing was 9:22an to change with this new 2222 2232222122 and ?her stream 222 2225222an an Exchange. experience with an. _Amensan Faisiiy was _..gsisg 22222. 222.22. Howeves. with .- .. UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530562 Date: 07/27/2018 CO 6530 5 US. Department of State Case No. F-2016-11607 Doc No. C06530562 Date: 07/27/2018 Warked every more EG hours a day aIId tan 45 hours per week EII her host family this but they newer pay aatt?htien "cam . abhui: {his to her was?he Eivf?es and nowCiuas Eh Kentucky Sthed EII several FamiE and they were. new: {he {Inst .famiiy never II cammumcatmn times with pay .EII As the A never paid the $500 EiaIs stated {33; the regIIEatIon of the was; ?a ?maid Instead ALI is, Shah: drive for 3 EII a moving whEEe S. hare the sat Ehe house and. perferInacEmany for Au - never. received 0f WWII and. her days .me were. never . QIIE. angry-I them-7 their days and - was meet! EII war her- days duties ?38 a - E?s-EreaEmant- EII ilew engI-Ish Eevel'ahd sometimes she- was Ensult?ed Her payment was alga affected by the is, The-y-heveI--=paid her- .I has to pay man-eyEo-r-Mundw- the Iy 0E aEE-Ehe :[us Last- Septemher 29th was put-it DEE-the sE-reeEs the. Ehat- was that their: cat gait pie-e raver-Ehehed: of: theSE-Is was - he stated EEeg-aiiy responsahility II care Ihe baby; perfo'rrh "the? Eha'E Ehey gwe her {hat th?y paymg "her the With was EII show Ehe Au to ?him. and he. Eakad Ehe them away? statmg that IS, - ff}? iIt QI: 00me A Mexican {friend fmdeemded EII go and heEpI her He Is providing her, .aI roam am help decided to cantahi: Ei:i and IE and I decided CompEaIrIE {If the. U8 DepartmeIIE IIE State. Shara UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530562 Date: 07/27/2018 CO 6530 5 US. Department of State Case No. F-2016-11607 Doc No. C06530562 Date: 07/27/2018 issue and we have provided sail ihi- - mason-t0 Missing-ism sins-riser (Brest-Ass Pair-cs is ?rm. Gresi-Au-Psir hairs-igrisis?- B5 expected Due is) this and ih'st'W? Eoidmbis) hsii Wids Experience W0rking With 'ihe Ass Pair program and siss due thsi We Wssr'k' Wiih ansihsr i'iisW Elui tLIraI Hamesiay ?and APF Global Exchange Gissi Ass Pair t0 stop with Ligs as Spenser representatives ii?i Csiomhis situaticiri ihsi We .. Toss. is by her swnand has 00.3: .iscsisisd. hsri iasi weesis7'3. what has. at .ihis time. is $40 dhii isrs her packet anti B6 tisiisfsrisszi Siam-s mossy far? support her. Finaiiys stasis-received sis smaii from issr Lanai irsin-- G-rssi Ais- Pair B6 sistirig ihai Irs (sinisr i0 sisis' the US legsily Siss?s t0 B6 rsiurri Wish Immediately Wci'ris' With ihs'r'n iinii'i December this first her B6 _prsgians sri'ds December 2015 and aii0 id Program Termination 'a'iid' return issms dissid'sd ms is sets-Ins to the 3 mi assess iisissg fumed is BB is Wave the US during the next .3. Assisi fsiss .tss BB Ai this time we isaIiy expect your iseiis 00 this. @009. rist have any money I0 rsiuris B6 horns and she wants,? it: e'hd' her prsgisrh 'irI 'E30isem er in 9006 standing Ais'ss shW' is' being famed is issue the country. by {Er-sat Psii .si .tisis. _tirifis ssiissris Ii1.;0FfiEir;tG; hsip herisms need any pississ'. don't hesiisi'e tics canisst'ms. Sincerely 86 Csiamisis Carr?s-rs EQ- i?i ?ersirs Empressrisi Atlas swarming; sameness: Mitts-Number: 54312338 Fax Limiter: i5?) ?37- 351438} Email: I '36 is?. E?s UNCLASSIFIED US. Department of State Case No. F-2016-11607 Doc No. 006530562 Date: 07/27/2018