UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Checked Out fo. . Case' Modified local • -ID_ By - moth ie tes , EliE6gr uP B7(E) RELEASE IN PART B7(E),B6 .• 72 lames, Michael R REVIEW AUTHORITY: Fabio Saturni, Senior Reviewer AuPair Care - Complaint from host father about p dlivao cercm ee .m nt during 12/20/2013 9:35 divorce.msg 2/19/2009 up ' • Complaint Complaint About Sponsor Staff;gLiving Condition ProblemitNegl igence;4Spons or Non Responsivenes s Involved Party Host father complaint about sponsor placing EV with host mother during contentious divorce. sites/E C/ECC/ PS/AuP air_Co . Item mB7(E) _Lug lib HE.,requestgcl ..-Jinformationftrorn AsiX4‘1471161A ponsorto,make forrecfldecisio uWikVintr 7, • PO, PM-SP@ .6/2009ttnitial04,- p-.)mr) a lo Jamei, Michael 224 R HF complaint, want to file charges against EV Name 12/20/2013 9:34 • theft .ms: • Unknown Unknown Unavaliable 4/21/2069 Initial Complaint Crime And Or Arrest HF inquiring how to file charges (theft) against au Alleged pair who left the Perpetrator country. Item Unknown ;.B7(E) sites/E C/ECC/ PS/AuP air_Co mplaint _Log B6 comlaintabo nsor. 7 Adbij19:Wtrlinn Proctor; 471 loy L RE Procedures for Mexico - Cultural 2/26/2014 11:59 Care.msg Not Available Cultural Care Au Pair Not Available Not Available Follow5/4/2009 up Complaint Medical Issue Mexico MA ' Alleged Victim • UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Au pair delayed. arrival due to Swine flu in Mexico, host family complaint. Item sites/E C/ECC/ PS/AuP air_Co "1 37(E) Lc6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 ntor Al3out -71X Searr;#.Enclio . C5ze•L. .* g .Prograrwor.;g yx.01:P.*4-14. • tobttNegliFenc g.:1;1-7fAreir James, Michael 226 R Cultural Care Au Pair An Formal lnquiri 12/20/2013 9:34 15709).htm.msR 5/7/2009 Initial Complaint Complaint About Sponsor Staff . eisB71E) sites/E C/ECC/ PS/AuP air_Co Involved Party Item 1_,,B7(E) te4. prAllps Ira; ar-v.§f 113B7(Z.! Proctor, 278 • L Cultural Care Au • Pair ] Cultural Care Au Pair ' Inquiry Re 2/26/2014 11:15 Follow- • 5/7/2009 u Com aint I Complaint About Sponsor Staff sites/E tDO C/ECC/ PS/AuP air Co • Alleged Victim Item rnP JI FIE) 41.IP 2/20/203;9:34. 49r rins James, Michael 278 R Fw RE Cultural Care Au Pair Inquiry Re • • • 12/20/2013 9:34 .. Cultural Care Au Pair T7 I I sf EeA B s/CE:r u B6 C/ C / . 5/7/2009 Initial Com • laint Complaint About Sponsor Staff air_Co involved Pa Item .rmponse.tmhos giWitchl" ,placementedurt 2/20.2014;9334 diOor i.Ms es5) • UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 E) 6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 • Host Family. Proctor, , 471 Joy L •haql Janies, Michael 340 R FW about mv aupair • • • id 'Not 2/26/2014 11:58 htm.msg Available Not Available Not Available PairxillWaViost Affalherkomplaint 41iiitiquuAirekting 15 402()Z20143,%3PIAltetimsg liggaP..131-9.:311.xto1P.0 . Follow5/13/2009 up • Complaint 675/2999,Initia AU Pair humble request for 12/20/2013 9:34 Lgjp,ngls FW4E1N.Au,pal proDoVtionq.d. ,Hesttglah(Refq 40 Cultural Care Au Pair oroplaint AuPairCare Inc. 6/18/2009 Initial Complaint About Sponsor Staff;#Negligen ce Complaint Alleged Victim Complaint • About Sponsor Staff;t1End of Programor Job;#Sponsor Non • Responsivenes s 4/..W7/290.9. rfittAr ypi ab e Pair in America, Sexual Abuse Harassment bv host 2/26/2014 12:30 father.msg 0 Proctor, 646 Joy L AIFS - Au Pair in ' America J:faipt „A:47! : :: x 1,j" Follow6/22/2009 up Complaint sites/E C/ECC/ PS/AuP air_Co mplaint _Log sites/E C/ECC/ PS/AuP air_c.cB6 item mB7(E) uu Alleged Victim d 41ot 4.Aaiatil B6 DIP.O.VIT, 'end- Qtctim father: Alleged Victim Attorney filed claim on behalf of EV whose host father made sexual advances towards her. Item Au • called 5/13/2009 and sent email saying that sponsor unexpectedly removed au pair from their home based on justification she would be home alone with kids for four days - straight. lteni HOAVILtment complAtio •- 74,4M4N, Visaetabb Sexual . Abuse;#Sexual Harassment UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 lte B7(E) mtSb sites/E B6 C/ECC/ tsb PS/AuP air_Co I c\ rniE37( _Log tB6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Au1.1 3 1B7(E) lri!,1,4 oggrE36 2/26/2014;41,:0 • Proctor, ' 471 Joy I. RE 11 visa violation nm 2/26/2014 11:57 info Not Available Not Available. .. Cultural • Care Au • Pair I I 'Not Available .... Follow- • Com • int 8119/2009 up N vice HF stated that au pair got married and left their home without Alleged Item Per •etrator notice. gt at EV wi Iflotget 509:de T • mpl '61137( ) sites/E t101b 1•2120/2013,19,3 • •il*Wcrinf.4." James, Michael • 269 . R' AuPairCare Inc. . AuPairCare - HF , • Wants Extension Late• EV Name • Unknown 12/20/2013 9:34 .st m Unknown . . Initial;# . • . Follow• Com 9/22/2009 u int Complaint About Sponsor Unknown Staff Involved Party .loiB 7(E) srttgz driving-test, • „;(r7ft,49.,,a" ' does-noUneed;her : sites/E C/ECC/ PS/AuP air_Co HF trying to get extension approved; no exceptions to late Item request. C/ECC/ PS/AuP air_Co IAB 7c h vioi;fteorri', 401w3ftW: pla nt-Abour Sponsor,;a. SMErttirol , -44t.'441•4'r rogramor • Livi '137(E) F.W.cofn lainti A 442/.20n013;9:34,,Kirifirs4k 0 James, Michael 176 . R Extension of Au Pair's • 12/20/2013 9:34 yititut . I. •• • Cultural Care Au Pair I __, 9/24/2009 Initial Complaint End of Program or lob Alleged Victim UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 item .Log sites/E C/ECC/ PS/AuP air Co m ipop laintcB6 B7(E) t'. UNCLASSIFIED U.S. De artment of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 , ultural omestay ternation *64YRe'a erreblwat•my PPR -efolzL- aliZAWd-i1FAM Nor -JanaMile AiChael„ =C4511137 IIVAliciacc2/R01 203:319.34Mnformationl.rnsg . James, Michael 516 Pro rim, 10/4/2000)pitiaj ..,,GOrn.Plaint 18. USAuPair, Inc.L USAuPair - Sponsor 12/20/2013 9:34 Res .onse m 10/5/2009 FollowComplaint up nation Problem/6,, ••. Complaint About Sponsor Staff Alleged Vietimm, mB 1 . r E sites/L "`") C/ECC/ I PS/AuB6 air_Cc Involved Pa Sponsor response to HF com laint. Item n 137, E 470 CAM' eo, /202(43.,§.134j(Au -01 IE. AIFS - Au Pair in America . James, Michael 475 R FW Au Pair in Atnerica issue Komplaint-Au Pair in 12/20/2013 9:34 America).msg r7 • 10/18/2009 Initial Com laint Complaint. About Sponsor. Staff;#Pay Problem;#Spon sor Non Responsivenes s ED‘..) sites/E • C/ECC/ PS/AuP air_Co Alleged Victim Item . mB7(E) LI3b X?ix_r(LT 1":_fifn moiirn 412 B7(E) niNiritrdatirra 319i3iirdWesMA Proctor, 501 Joy L ACE GoAuPair 2/26/2014 12:11 I Follow.Complaint 10/20/2009 up CoMplaint About Sponsor Staff;#Sponsor Non Responsivenes Alleged Victim UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Item sites/E C/ECC/ PS/AuP air_Co mplaint J. '-'136 B7kL) UNCLASSIFIEb U.S. De •artment of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 tr'n4 Aiditat44 23 James, Michael R Complaint about Craigslist ad for host EV Name 12/20/2013 9:34 family m Unknown Advantage Nannies (Concerned Citizen) Unknown brut:gion gorpriaineiWaft: 20 Unavaliable 10/20/2009 Initial Complaint Complaint About Sponsor . Staff;#Placeme Unknown nt Issue lnycilved Pa : Col nplaintabout CraigSlist ad.for. hostfamily. sites/E C/ECC/ PS/AuP air_Co mplaint Item ts/. B6 —14g 4,F :eV re 12/2V201:3J9;3.41,&?_IgMVIVA B6 nknown Citizen U.Ma°c!i, 2. FW Complain that l am An Au Pair in rematch looking for a James, Mich4el 625 R • mp4.v. . ible sv.24n oit.a. Cultural Care Au Pair (ComPlaint-Cultural 12/20/2013 9:34 Care).msg 10/23/2009 Initial APmp ".f4..tAllnkno)yego Complaint About Sponsor . Staff;#Spcnsor Non Responsivenes Complaint. s FIt •&. ..itemAr sites/E C/ECC/ PS/AuP ai7_Co • Alleged Victim • item mB7(. E) L_ thatch. VOVIITAt. • -2/26/,211 42.1orcIfirg', James, Michael • 144 R HF complaint about - 1poi• ;ir 12/20/2013 9:34 o nization ms : • EV Name Unknown kIFY Unknown Unit/affable 10/27/2009 Initial Com aint Behavior;#Com plaint About Sponsor Staff;#Crime And Or Arrest#Neglig . Unknown ence Involved Party 7-WW-tv terexchangeAu An/29/2101-fta,./P i WOW)! UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 HF-compiaint • aboutsponfw rematching their EV who broke the law and endangeted.th.eir children. sites/E C/ECC/ PS/AuP air_Co mplalnt B6 anitB6 B7(E) UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 21 James, Michael R Copiplaint about 1-1 Au Pair proRram impact on nanny 12/20/2013 9:34 indust .ms Advantage Nannies (Concerned Citizen) U knoWn Unavaliable 11/3/2009 Initial Complaint Complaint About Sponsor Staff • Unknown Alleged Victim Complaint from Advantage Nannies about 1-1 Au Pair program impact on nanny. industry. . . Item • sites/E C/ECC/ PS/AuP • air Co mplaint B6 rtes/E% -S'/AuP 1.*Oeittl iai• aur,, B7(E) DO James, Michael 711 R AuPairCare insucance 12/20/2013 9:34 •rob m.m EV Name Unknown AuPairCare Inc: HF) Unknown 11/9/2009 Initial Complaint Medical Issue;t1Pay Problem Alleged Victim Host mother complaint about insurance company's lack of responsiveness to EV's insurance item claim. sites/E C/ECC/ PS/AuP air_Co mB7(E) _Lu6 us.) CA•Csji SMUT?' mir,Co;. 1 WCAA ;4Pay ..•2/20/7013 ;34,RiN James,. Michael 665 R ' aiMis • RE Aupair complaint 12/20/2013 9:34 letter.msR Z/42.6/2014,..14,q B7g) ., ?;111/1(k09:ltiti J;- . Corti Joir3 Cultural Care Au Pair 11/18/2009 Initial Complaint Complaint About Sponsor Staff;f4Pay Problem;i8Spon sor Non Responsivenes s sites/E C/ECC/ •PS/AuP air_Co Alleged Victim 4-- 1 , ., • ‘Iy.t; 47" ::*..,,,,,,„‘t% ,3 lairittabo ,,,ol-2' `,4" armies zrf ... VZ,..5a.. 0,,41,4g. sartort"airclf,'.', . (Con emeZ sgs ?,, e NA , :' .--otizep) ,. , , 7a7gilltiggrp.x. --,. i 'a:Uniato40 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 I• m,,1137(.E) /Et KA' UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 James, Michael 407 R Cultural Care Au Pair Another Au_pair Company caing_the 12/20/2013 9:34 Au .air a Nan sites/E C/ECC/ PS/AuP 11/19/2009 initial o Complaint About Sponsor Complaint Staff InYolved Pa Item maiLrpo—iB aCi 7t B6 Proctor, 471 Joy I. 2/26/2014 11:57 RE 1-1issu Not ms: Available Not Available . Not Available Cultural Care Au Pair • COmplaint • ' About Sponsor StafttiEnd of FollowComplaint Program or Job ' 12/3/2009 / plaint IYIE37( E sites/t C/ECC/ `B6 EV PS/AuP inappropriately air_Co terminated from mipliaint her Exchange -Alleged o B7( E) Item , Perpetrator Program. sitesp bib vEcei : " ..4: 1-i..,P? b.imto ryiplaint pro ramor ntKted3emsR FW Letter from Cultural Care to Ms. Proctor, • Cultural Care Au . Palr 2/26/2014 12:09 498 2/264201,4,42:09, ssue Proctor, 102 Joy I. 2/26/2014 10:53 Involved Party 6q:ert Atop& Living Condition FollowComplaint Problem 12/14/2009 up 4jignAT:41.B7N • sites/E C/ECC/ PS/AuP air_Co mp Item _LoB7(E) sii67Et B6 ECO/4 l3 es/7 rit.,_Progrann onJo j'4*S. Further Question Regarding Complaint About Sponior FollowComplaint Staff 12/9/2009 up ' 1 .1' sit C/ECC/ PS/AuP air_Co • Alleged Perpetrator UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Item _Lc)B7T) UNCLASSIFIED U.S. De•artment of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 it••. ( EIEGeh PS/Aue• sikicot F B7(E) •14Pisriapo sitts/E C/ECC/ PS/AuP air_Co 3417itt( • • James, • . Michael • • FW PAYMENT OF AU 12/20/2013 9:34 PAIR. 492 R • Cultural Care Au . -Pair F-1 • • 1/6/2010 Initial Pay • Problem;01Spon ,sor,Non . • Responsivenes s;RTreatment . Coni • aint Issue • Alleged Victim Item ,---.., , ,,..4, w7.:7 , ' . . , e4. .. . misleadingfio o), "IFI•TVAla.. negligence< • .1•1A.:11:7.,WV ,sponsopno ..,cgLponsive attached, sites/E roer . ornplai egegp ailitraffic PS/A '`?tg etinfeenAlost Ymotherand (RO) • "k.m1B7._ SE . Itennts.:7!COgsites/E C/ECC/ B6 PS/AuP Sponsor Staff, , 'air_Co fraudulant mPB7(E) activity. Item _Log bo UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 James, Michael 354 R FW USAuPair Complaint 1031 UPDATE linOut 12/20/2013 9:36 Needed PI USAuPair, inc. Employment Hours Issue;#End of Program or Job;#Treatmen FollowCom. aint. t Issue 10/31/2011 u 37v Alleged Victim sites/E C/ECC/ .PS/AuP air_Co mple;m• Not providing information requested by DOS; infraction of 62.10 (f) (0.1. .__LogB7(E) Item B6 FAY at • .Com lat prbetdir• B7(E) B6 FW FW USAuPair Complaint UPDA James, Michael 354 R USAuPair, Input Needid PI 12/20/2013 9:36 ease Ine. LJ FollowComplaint 11/1/2011 up . Complaint About Sponsor Staff;#Negligen ce;#Pay ProbleM;#Trea tment Issue Involved Party PAY PROBLEMS AND TREATMENT ISSUES (DUTIES ASSIGNED) COMPLAINT ABOUT SPONSOR STAFF AND NEGLIGENCE OF SPONSOR TO MONITOR AND . SUPPORT.AU Item PAIR. -;c:F73, fan,ej suusw.P., eyv.• exz n: ;v zo .v, resacte6t -. t • i , • :gf . EWIDAtiUSA ntilVirif:UPDATE fi 1 1 00 ,Z • .0.1arrfee ...reft. \InputiNeededilfir.• mucbael- . ...,-, 06 . ,. 354.e! ! : . 2fib003t9,: k,eNtrleM ' / UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 • sites/E aiSr/ C CtlP C E_A / mrdpint RA LafB7(E) ptPint iltiB7(E) UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 James, Michael R Au Pair in America —Ii • .11odated . 12/20/20139:36 inc AIFS - Au Pair in America I Final l • "Milo 11/3/2011 aint End of Program Job;Wrreatmen t Issue Alleged Victim EV called DOS hotline to inquire about change of visa status. . Wanting to leave, HF due to Host father's attitude and demeanor.. Host father lost his job and is working from hOme, Instnicted Au Pair not to talk . to him. Asked for ttem a rematch. sites/E C/ECC/ PS/AuP air_Co mplaint BE ingB7E !At SEVIS (11. 2 James, Michael R 12/20/2013 9:39 (411ris USAuPair, • Inc. n• • (I) Unknown (21 FollowComplaint 11/4/2011 up Fraudulent Activity;NNegli gence;t1Sexual Abuse;4Sexual Harassment Alleged Victim UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 EV 41 was found not to be part of an Au Pair program and attorney has motioned for case to be dismissed. Item B7(E) B6 sites/E C/ECC/ PS/AuP air_Co mplaint B6 JaB7k C UNCLASSIFIED U S De•artment of State Case No. F-20 -.4=Accor .4,:a.Cornplaint was • Seerelgtriin t • ;-isAt, 66 ••• ••-mr...*:avrr itating tha IVAr.tle>. '!,thereplacemerit ett ii,WVX.4‘, off,sr;e0o a B6 esti B6 • "VarrigUd of PAkts-Utq01 cRallenge. tepile • •ViAl.tvg•i.:, • iswevereviolefit E) Agent Pair l ARent Au-Pair lames, . Sponsor Staff • , Michael • 12/20/2013 9:38 Rematch Issues.msg 331' R l 11/21/2011 up • End of • Comiilairit .Program or lob Allegerl " Victim EV was given permission to be removed from orignal host— • family due to 'unruly hint Item daughter. B6 sites/E I C/ECC/ B6 PS/AuP air_Co I ml137(E) • I. b :tE4 • . "niet ' Abo ,Spopsor tfrAiDtitiei Beyond Chittfcare;itii0 028/20117P15.s, USAuPair, lnc.l USAuPir Michael 141 R 12/20/2013 9:36 mis rErn Unknown B6 bb dbrigin , Follow12/5/2011 up -Compiaint Fraudulent Actiyity;ttNegli gence;45exual AbuseASexual Harassment Pursuant to confidential agreement, Alleged Victim • • UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 • .. against USAuPair and will be dismissed. Rem sites/E C/ECC/ PS/AuP aiLCI3 B6 "137 .SE) lc, v UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 B6 eloriatrcirins't -2 ..20/201 ,9:3 •fRombOVenrrilsW1 James, Michael R USAuPair - Reauest for Info on Sexual and . 12/20/2013 9:36 Harrassment.msg USAuPair, Inc. FollowComplaint 12/6/2011 up (1) Unknown (2 Fraudulent ActivitONegli gence;4Sexual Abuse;nexual Harassment P/iB7(E) B6 on1P90Pil. s. _Pat). .,. ssue Alleged Victim DOS re-requests • info on (former ' • and au pairs placed • with Item family). USXuPair %%nig James, Michael 704 R wig 2 124 14;Response:From, %; • Sponsor-, Ottigi..5msg AuPairCam, Complaint 12/20/2013 9:36 UPDATE m sites/E C/ECC/ PS/AuP air_Co mplaint B6 • Log sitii;B7( E ECG/ PS/AtIC Co 4",'c'" B6 EB7(.. ) AuPairCare km l • Follow- \ 12/16/2011 u Com sent Academic Problem Alleged Victim HF and EV working with Area Director to locate appropriate courses to fulfill the requirement on time and as Item required. • sites/E C/ECC/ PS/AuP air_Co mpla;nt B6 B7& Log rAi7q eiree"C: B6 PS/Aupi tSb 44; l ai'r:Co 4B7(E) B7PI°, UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Au Pair was mistreated by host family. Host father used agressive language and ' sometimes raised his had to jAu Pair - expressed her concerns to rep. • sites/E but C/ECC/ GoAuPair refused PS/AuP said it was not air CO • their problem, mplidnt that differences sometimes OCCUr. Item BE B6 James, Michael 632 R FW GoAuPair Complaint INMAL Law Suit Legal Counsel 12/20/2013 9:36 Lett r.m ACE GoAuPair 1/12/2012 Initial Complaint Mental Abuse;#Treatm ent Issue Alleged Victim B6 B7(E) he di statedItha underst communication •• -andrefunc4vas, • ttmlet onalibank unt•. • UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Esc." AAP' ,mplaint B6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 James, Michael 401 R FW AuPairCare Complaint UPDATE1 AuPairCare Inc. 12/20/2013 9:36 FollowComplaint 1/13/2012 up Missing;#Pay Problem Au Pair was working as a lingerie model. Due to the Au Pair's dishonest with the family a0 violating AuPair Care's program rules, the decision to NOT offer another placement and to end her program Alleged Item Perpetrator was made. BE sites/E C/ECC/ PS/AuP 'mplaB7(E) _Log B6 HFsubmitE d B NO: SEVIS4HREo Aid) alturaPtareAu ir, etiVaintare 420 0 James, Michael 401 R — thelocupqmeri 11/20/2013 9:39, 00M AuPairCare EV working unauthorized 2nd job; program 12/20/2013 9:36 terminateclinsg AuPairCare Inc. Followcomplaint 1/18/2012 up End of Program or lob;#Pay Problem;#Una uthorized Employment (2nd job) mP)aint 7,-(); quailificatrarivan beStpractices: Au Pair . Alleged Victim UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 terminated; EV claims she was terminated withOut cause and without 2 weeks pay. JogB7(E) sites/E B6 1_1 C/ECC/ PS/AuP airCB7(E) mplaint Item Log- Fe6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 s tt ii exEcgr Be liblem; Dna Employment, RAJP.k5). FW Cultural Carel. James, Michael 369 R I . I 12/20/2013 9:36 FAL .1 ' Cultural • Care Au Pair I I 1/23/2012 nt Accident ri: 14A Fr rl; 66 rato , 41p.m.gsporsiVe Item was driving with fellow au pair, when she failed to yield while . making a 1ft. turn and driving without a Iicense. Will have a court date to answer why driving without a license. Item* AB7(g6 B6 /C/E s/uCEIF. s teAc ps mr1 B6 LoB71 B6 •`PS/AuP iaintGo vAq'kt . . mplaint ''1$137(E) Proctor, 364 Joy I. FW Au-Pair • . • I InternationalI Refund of Deposit 2/26/2014 11:40 PROCESSED.msg Au Pair Internation al, Inc. Follow: Complaint 1/30/2012 up Pay Problem - UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Au pair contacted DoS on 1/27/12 with a complaint that a deposit was being withheld by Item API. sitevt C/ECC/ ' PS/AuP air_B7(E) mplainti —Lc% EB6 UNCLASSIFIED U S Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 -• 4,g4.1 t:-TIN:tfrt",), mployment 'IrckgeW • t.:A.104%P' - '01'4 Lalstile;ttEndsigfp ollowrtw • Dompirain "Threqr 4.5 "g` sitesa' 'Diit6137(El ' P 'Au • SI° BE Tplain log d06, B7(E) family has submitted a Itr of coplaint to the Department. Two unsuccessful au pair placenients. —Was placed with the James, Michael 449 R Cultural Care Au Pair INITIAL Complaint ms • Family 12/20/2013 9:36 Cultural Care Au Pair N/A 3/20/2012 Initial Complaint Complaint About Sponsor Staff Involved Party B6 B6 7/2-01--11. 7=2 sites/E pair C/ECC/ better suited for a family with younger children. !tern B6 PS/A6P air Co , mplPin• B7(E) eEG .-„ ,wzgxvireilea". Allegations,o exu -p4wo,oil.tai.iftnivr. . .; t. . larassMent r • • qtY7,.. .1$?3•12SV --,'" 5, A'1''t Compliance' ? ..t..,. ,..4...., :y0tir' zic4* .), _ 4.107.,,, 1,1i4g4144ues:msgi 1:2/20/201.19,:-.374-iss ' ' 4 1' ,3;7, 1 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 1,4 kull il n• 4co 4 0: B6 B7( E) B6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Host mother reported that her au pair left their home without notice. She alecked the bathroom and bedroom to find all of her au pair's belongings gone. Au Pair regional representative contacts D, -•N r FW AuPair in America ComplaintSponsor .' Update, 7 James, Michael • • 537 R 12/20/2013 9:37 AIFS ,Au Pair in America sites/E mu./ B6 PS/AuP for FollowCom laint 4/18/2012 up Negligence;f1Tr eatment Issue Alleged Victim more inforrnation and to tell her Atem that will t. ,„„.; .mplamtobout etivIl.se*.t9474,P po staff , 40 13wr Nia spons rgia ponsuvenessltl. rvgpsw..c nsors:breach iir,51;14^ cintractwii h air_Co _LAB7(E) .;,1-'• ;P. . 1011Pair•iii OraWM&, ri • UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. b05989304 Date: 12/14/2017 DO UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 James, Michael 222 R FW Inouiry from Congressman Jim 12/20/2013 9:37 Gerlach.msq 'F‘MeintlifalitafelAir ' EurAuPair • Intercultura I Child Care Programs 4/24/2012 Initial Complaint Inquiry from Congressman Jim Gerlach. Constituent has a complaint against EURAuPair agency. The past 3 aupairs sent over the last year • has been emotionally and mentally unstable. 1st au pair was mean to family and child, Item etc. see rpt. Behavior;#Com plaint About Sponsor Staff BE sites/E C/ECC/ PS/AuP air_Co mplaint _Log talM ./E4CA fk-t4 B6 B7(E) vc.‘, 'P* mplamt ildleofeetive "1,WRIV-20,19(9:38}Ser4TMingt FW Cultural Care AuPair INITIAL UPDATE Complaint 76 Proctor, Joy L 2/26/2014 12:48 ,erpetrato .rtia1 • Cultural Care Au Pair I____I Follow' Complaint 5/22/2012 up Employment Hours Issue;#Neglige nce • Involved Party UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 tem Host mother left 2 children with aupair and boy friend who is staying in the host home/ per separated host father complain. Item B6 B7B6, sites/E MCC/ PS/AuP air_Cn mpisB7(E) Jog B6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 B6 B6 DO wippareare.Ati :,16 (F‘ Eazprzi,I-‘ sites/E C/ECC/ PS/AuP air_Co RE AuPairCare .I James, Michael 237 R Complaint Victim Refund of Costs 12/20/2013 9:37 incurred.msg • AuPairCare • • IOC • 6/22/2012 initial Com • nt Medical Isšue;#Pay. Problem • Alleged Victim B6 B6 Rem B6 lbrne ty2L5,h4el' '61g .„;Frtl? ViCtirn'tues.wit IRO0P1 1 9:1VAI-Iggerilg 1 James, Michael 727 R FW Go AuPair IComplaintyictim Exploitation of Work hrsCamera in AP 12/20/2013 9:37 Bedroom.msg mph- 4137(E) ViCtim AcE GoAuPair 8/8/2012 Initial Complaint Treatment issue Alleged Victim UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 sites/E C/ECC/ PS/AuP air_Co mplaint ltem B6 -Lolg-,B6) UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 • da76 1,,, „::o::k.: hdionirej. BE es osts._ ifttit •s• mother hasIbeen ,,,. ..r.. '•by..., i.:er„ hiLigt.‘,_‘ vi ;.,6* ,ti,,,,l tIsrra.,..e, 4,,, inst2I came 1, h m EV '''144 ( 8 • .halief?i,tfeltiome ' .,', ,. .„-4'' iltOr-te'rs1 carPtEm larnekt 1. .11441g41 w tkedrhos,t' ue;tra 44.t" Condition Ori! 611. RrobleV#Pay ,P,AVilftt -Amcnti,fs§ Complairit*, James, Michael 672 R HF complaint, sponsor not paying for au pair's flight 12/2.0/2013 9:37 home.msg EV Name Unknown Unknown Unknown Unavaliable 8/1.512012-Initial Complaint Complaint About Sponsor Unknown Staff 4g i '` 'Neltj 2, :iti4rq Py,AuP I137(E) It m Imiolved Pa ZeoTrYlriVrclia NThreatned,an `TargoWilis 2ci1;3;91:37 faIgnWr( tenTs'i UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 • HF inquiring whethe7 sponsor is required to pay for au pair's return flight home when program ended Item early. pla _L1:tg sites/E C/ECC/ PS/AuP air_Co mplaint Log B6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 ( James, Michael 442 R AIFS - Au Pair in America ] FW Non-Compliance issue - Au Pair in 12/20/2013 9:37 America.msg • 8/26/2012 Initial Inappropriate Relationship . With Host Complaint Parenf Involved Party AuPair carried on an affair with host father. Former host mother is wants to file cOmplaint against Au Pair in America. Unhappy with _ how the'• complaint was handled. Claims AuPair in America did nothing to protect her children. Iwas Item placed in sites/E C/ECC/ PS/AuP airSo mplaint _Log Re B6 iv;B7(E) GiEW. ,474x4 psmip B6 npla" t sites/E MCC/ PS/AuP air_Co mplaint 2/2617041-1-' RE Cultural Care James, Michael 281 R Cultural Care Au Pair Complaint Victim Endings0 12/20/2013 9:37 Program.msg 9/10/2012 Initial ke• Complaint End of Program or Job Alleged Victim Item /20/20 James, Michael 473 R B6 B7(E) :37 CrimeProgram Fees a Violation of Min Not Wages Human 12/20/2013 9:40 Trafficking Laws.msg Available B6 _LogB7(E) -/t s"es inplairtt * ei SitartiVAu Com Pair.Requested B6 Not Available Not Available Unavaliable FollowComplaint 9/27/2012 up Fraudulent Activity;#Pay Problem Involved Party UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Host mother complaint about sponsors charging fees oversea for au pair applicants. item sites/E C/ECC/ PS/AuP air_Co mplaint _Log • B6 B6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 iteY/E Ecal vs/LipP, Be REInt iiVAV mplaint 2/20001.3.6..;3,4Statilsfmsg Pa/Expert AuPair HF 2.3,r4R , James, Michael 524 R Complaint Involved Party Employment • Termination of Au 12/20/2013 9:37 Pair m Expert AuPair • 10/10/2012 Initial Complaint Inappropriate Relationship With Host Parent - ok= m larntwictims 1021:043 9f James; • - Miatael 728 R • r • egy nn PI6gram, B7(E) sites/E C/ECC/ B6 PS/AuP air_Co Involved Party •Afi ii ,sYjcPr9 nsive ms RE Cultural Care Complaint • Perpetrator Notification Of Illegal 12/20/2013 9:37 Activitv.msg Cultural Care Au Pair —I • am, 10/12/2012 lnitial Complaint Crime And Or. ' • Arrest • Alleged Pe •etrator LeB7(E) šiteve — .4.00v1 iAct av 07 ps4cse B6 mph— a-gB7q sites/E C/ECC/ PS/AuP B6 air_Co mpl • ' Lo B7E Item Item B6 rOWIrntilrivolired • ' Proctor, 524 Joy L n 4. • . 10 ht5t 01Vinitialr "„ gornplaipt, iiYograrn',Ov Expert Au Pair, lnapproprate relationship with host 2/26/2014 12:13 father.msg 1/20 2911'9'74Z5Velt4T•Ni'Ae: 1 Expert AuPair Final (Close0 Complaint 10/18/2012 ut) Inappropriate Relationship With Host Parent Involved P r ?;;gi&., • ,P:,67(E) Host mot er B6 accused AP and sites/E Host father of ' C/ECC/ B6 having an affair PS/AuP (had proof via air_Co text messages). mpl AP was sent B7(E) nem home. rst) B6 gd,Hotline port0 grAnaLIYhrs, ee Avrthlre' verttme.and•••=. Atvom ores,outside,oliSergitplaint " lop itern co tract, Aknovr c- UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 James, Michael 698 R AuPairCare. • Complaint HF Safety Issuei with Au 12/20/2013 9:37 Pair.ms AuPairCare Inc. ' 10/24/2012 Initial Complaint Negligence Host family brought up safety , concerns, did not want EV to be rematched with another HF; EV Alleged • Item Perpetrator rematched. sites/E C/ECC/ PS/AuP air_Co mplaint LogB7(E, sitestu pc WEED& PS/AuP HunifieTTfaing_ GfilPlacement4 _ 2012 mplaiht B7(E) _ComplaintskJeatmeatez uv 1,3St James, Michael 286 R InterExchan e I Host family I 12/20/2013 9:37 refund complaint.msg InterExchan ge Au Pair 11/13/2012 Initial James, Michael 345 R Comlawavieti 4.q. 20203 IU oursID reTnr Involved Party family contacted • DOS and requested full refund. InterExchange determined that this,was riot a stable living environment for an au pair, and informed the host mother that they • would not place another au pair in Item her horne. • B6 sites/E C/ECC/ P5/AuP air_Co mplaint Joe-7(D `Di6 it— B6 B6 B6 nno,;A. II:1137(E) :.• ffelfaxioriq.ca .'• 111,612,012tulW Cornii(aihr cltilent4Attiiiity 2/26/201413:2:51about A ..PaiRrns RE AuPair inAmerica Complaint AP Sought Outside 12/20/2013 9:37 Employment.msg Living Condition • • Problem;#Trea Complaint tment Issue BE cc, ra ckfrign; qitial BE sites/E DO C/ECC/. PS/AuP air_Co mplaint B6 AIFS - Au Pair in America 12/4/2012 Initial 612,1,r3 Complaint Unauthorized. Employment (2nd job) Comigairk tment%sge Alleged Perpetrator UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 W Item LoiB7(E) Eicr, Vua B6 sitet'/E:' 1:5b Pt-4.067(E) UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 • Proctor, Joy L W;i7 ;r:T . ' AuPairCare, Work 2/26/2014 11:46 Hours.msR • ApPairCare Inc.' Final (Close0 Com aint 12/10/2012 le Employment Hours Issue;#Placem ent Issue;#Treatm ent Issue Alleged victim EVs complain that HF is working them too many hours and ; mistreating thern. This family has had 7 APs - only 1 AP has completed the program with this family. Sponsor continues to place . APs with this sites/E C/ECC/ PS/AuP air_Co in.t 1aci iE4 rt. : : IteM famil BE - LogB7(E ) A "L' lts AuFlairqre.• PS'A B6 -air— ''. 1.tint „ Michael .d jia,i James, Michael 268 R PMagiaint, 2/20/201137;91.37,cAriafirAillgrilinsg FW AuPairCare Complaint Involved Party Au Pair 12/20/2013 9:37 concern.msg cipmptaint- • AuPairCare Inc. 12/21/2012 Initial Com laint B7F YP Awe._ Complaint About Sponsor Staff;#Pay , Problem sitesij f tj olved • ipriavrty • . Item P C C I air mph.... B6 LogB7cN t•IWA„, .,• .E t 6 -f.lCi -..• , iiv, _,, .11ka 1 B6 B7(E) James, Michael 378 R Inappropriate 12/20/2013 9:38 Placement. AuPairCare Inc. 13 Initial Com laint Living Condition Problem sites/E C/ECC/ .PS/AuP air_Co i mplaint o€137(E B6 Involved • Pa cdiffirlirde 1V2; 01291A.94MirriPtieg, UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Item PS/A P 4:4-11 almEd le * rnplaint B6 B7.St) UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 James, Michael 120 R 558).,,B 0 AuPairCare not yet do , additional required 12/20/2013 9:38 training proiect.msg 'EV said not get . required 32 hours of training per regs, also not want to do additional training Alleged Item project. Victim EVZontaefe'd?V1 Vetri,W Hatlincto-repors st;m4hef , • that tk,,,, AuPairCare Inc. 6/25/2013 Initial AuPairEareghreato S'll' ,12p0n03,114epoTatlosnlmsg n512013„Np Complaint Compiam Initial;# FollowComplaint 6/26/2013 up James, AuPairCare ' Michael Issue.msg • 12/20/2013 9:41 Placement 612 R . . Issue Placement Issue;#Treatm ent Issue Alleged~m .3ht4T A4'V! .7 -0012tapon,. Involved Party sites/E C/ECC/ PS/AuP air_Co BE _LqB7(E) it '7E, BE B6 11B7(E) HM complained about AP's this was the HM second . placement; she demaded a refund after . almost 8 months sites/E of the AP living ' C/ECC/ with her. HM had PS/AuP unusally high air_Co B6 expectations of mpfnint AP. AP was _10137(E) Item rematched. oacj;0*, ageNLkay,elno eri)paidfand familairf ,x. B6 B6 -.1riierExchan e'rw noTaiii=ta xifIg 260,9":3'9' al-101%8ghT.in •. James, Michael 577 R ;:t InterExchange Placement Issue 12/20/2013 9:39 Complaint.msg URA mtial InterExchan oa Ail Pair Initial;# FollowComplaint 7/4/2013 up Employment Hours Issue;#Pay Problem;#Plac ement Issue Alleged Victim UNCLASSIFIED U.S. Department of State base No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Diagnosed w/ pneumonia, left •bost family 1 month before program end date due to payment issues, unhealthy living conditions, married boyfriend Item 7/4. tog B7(E) sites/E C/ECC/ PS/AuP air_Co mplaint B6 -1°B7(E) UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 .!ällegepth 'W: • ages!arOeing 17" e• BE ,i,43XdGv 441terSi 4111c-11-hw .`4 aties: :. 2/0/7.01.3,9g9.,.heSaati - yn ~d ai` GoAuPair EV HE Sexual Harassment Victim.m 2/26/2014 12:35 Alle at Proctor, 692 J. L ACE GoAuPair • 7/30/2013 Initial Complaint Sexual • Harassment Alleged Victim • Carne in as . complaint from former HF, EV report sexual harassment verbal and physical 6/24 and . sponsor not report to Dept until Dept sent email re: complaint, OPA , • draft Letter'of ltern Concern. sites/E C/ECC/ PS/AuP air_Co mplaint _log B6 137(E) rijua aMern er • roetp,)POnso • rrangtgor EV:s e, u n• 0/2 Cultural Care Unauthorized Work • 12/20/2013 9:39 Hours.rnsg Cultural Care Au Pair 8/5/2013 Initial Complaint Ernployment Hours issue Alleged Victim • James,. ' Michael 131 R 172013 Initia AA:loon-rim e." UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 EV wrote to Arius • to ask what happens if she works a lot of extra hours, and whether she would receive Rem extra pay. sites/E C/ECC/ PS/AuP -air_Co monint B6 _LaB7(E) '66 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 . B6 riTerEi7c1VieTa 2/2 9043.,AM Iss &mil' 4.>IF,§ta ( James, Michael 363 R interEschan ge Au Pair . Intereschange Pav 12/20/2013 9:39 lssue.rnsg Followup;8Fin . 'al (Uose) • i .8/7/2013 ut) Com Alleged int Pay Problem . • Victim • r9rn13.11Y{8/9/13,,.'4item Sponsor's ' response. OPA reviwed 8/26/13 : and info comprehenshive .. informing EV on sti • end. . .7.,.7.7v --r.sif• item niplai 7. 11 1 B7(E) sites/E C/ECC/ PS/AuP air_Co mplaint lot D B7(t) B6 B6 4scr "Vzi . ...r4proce ,,,disivoard or pi; Wks • .heatth,,safety, ,welfare.-S 3.0,0 betit.Autgri4.• 1 ,2/20/201•3,9:39gaggiNse UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 reporteckti,ost• fatherisigfteeR us.ing,hiš oxemmen salon. B6 WilB7(E) TOL, B6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 CulturalCare Dissatisfaction with 0 Jarnes, Michael 236 R Cultural Care Au Pair Inappropriate 12/20/2013 9:40 Placements.msg 8/8/2013 Initiaf Complaint Complaint About Sponsor Staff;UPlaceme nt Issue Alleged Victim EVs family member called the Hotline with complaint about Cultural Care placing EV in "prOblern" host families. Wants to know how she can change visa status and stay in the U.S. to work. Item sites/E BE C/ECC/ 8uP7( PS/A air_Co B B6 sieetzt —~Pa EC Ufiname 274 mes chai Vlit• tnflair kiigeediciRfaltiPg 2 go 20_33949 Cultural Care Unauthorized Work Proctor, • 2/26/2014 10:58 Hours.msg 131 Joy L' plaint to a gf u rassm . 'AX,41 .Pairi(V 4rrie_ €0. M,J919W17 Concern g#4.e111 All ged n no Unay,aliable, Cultural Care Au Pair 8 t.11h2Daigntaa Complai FollowComplaint 8/23/2013 up 8eha,vio Employment Hours Issue Utikhow _cfirn Alleged Victim UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 B6 Bb Item EV wrote to JVisas to ask what, happens if she works a lot of extra hours, and whether she would receive extra pay. Sponsor rep LC talked to EV 8/168/17 and she fine. Item s/ s EeCCE/ C PS/AuP air.Co B6 jo;B( ml lib ) UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 IMIRRE/WE p; ii--A21mR buseAontrac-t-: _Violation•AW :2/207202.1319 `Vietirb% ms_g AuPairCare Verbal Abuse; Contract Violation; Wage • Issues; Sponsor Non laMes, Responsiveness II Michael L, . • 12/20/2013 9:39 U • • - 287 R AuPairCare Inc. I FollowComplaint 9/13/2013 u• Pay Problem;#Spon sor Non Responsivenes s;#Treatment issue , Alleged Victim B6 inst spon Lthat .1, 30 RSV ts•eicp.eriencing „ 44 .r"€ .exPoYt vere,FabW4t ''. rm*B7(E) niMAlterA B6 EV going home 9/17 only made complaint now so as to not effect future visa applications. tioit mom is aupair care area Item director. B6 sites/E C/ECC/ PS/AuP mplaint air—Co B6 AtiE•••• B6 Pig ' UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Wetterau Go Au Pair, Pay . er, Kimi Issues.rnsg 11:07 2/14/2014 M 791 ACE - . GoAuPair (2) (2) Initial:St, Followup;#Fin al (CloseO Complaint 10/11/2013 ut) HF did not pay the complete agreed upon stipend to the au pair. Family finally provided the au pairs with a check to cover the missing funds. Go Au Pair has decided not to use this family for any further • .Iteni placements. Alleged Victim Pay Problem ing due to Ros.tiather ,AtE E.,&on SEVIS,AuIPali 10/f91.2013.49 LLnKnown James, Michael 240 R Pair • Applicant Crime Victim Third Party .12/20/2013 9:41 Fraud.msg obtrn, T e, oHow ArnV•rjea Not Applicable - Unavaliable 10/23/2013 Initial wn E.omplam Complaint Crime And Or Arrest;#Fraudu Unavailable lent Activity Pay AroPIPYVIeti 4,,ktifn Alleged Victim. • XPrX1 concern au pair program applicant scam - third party organization fraud. Responded 10/24 via jvisas Item email. sites/E C/ECC/ BE PS/AuP air_Co mplaint BE Log ie. E37( C) ECtb, ' vApz-,; /AuP c:3 B6 m ._Lo;b6*7(E) B6 sites/E C/ECC/ PS/AuP air_Co mplaint _Log B6 B6 B6 AuRaKare • 'iige'nectisueit: laMITAInglatiOn;' James, `Michael 694 R Cultura Homestay International Placement Cancellation 12/20/2013 9:41 Unresponsive itgf1B7(E) 10/24t,0 nitta Cultural Homestay lnternation al I 1. 11/20/2013 Initial InueA• pi .tp. Complaint Complaint About Sponsor Staff;#End of Program or Job;#Placemen t Issue Alleged Victim 1 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Placement Cancellation, Unresponsive Sponsor, EV Treatment/Place . Item ment Issue. 66 sites/E B6 C/ECC/ PS/AuP m airt;.r6- 7(E) _Log rs B6 UNCLASSIFIED U.S. De•artment of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 • third party orginal host family B6 725 Proctor, L . AuPairCare Former Host Family Complain EV No-Young ChildCare Experience 2/26/2014 12:43 Wan efund Atrarrare AuPairCare Inc. . Complaint About Sponsor _ FollowStaff;aNegligen 11/29/2013 up Complaint ce • h • Involved Party allege EV not fit B6 to care for two year old tWins; no — - - -sites/E-- experience;- want C/ECC/ full refund, au PS/AuP air_rn pair was rematched with . mPlB7(F) other family. Item• Log uv o jigo !Trate' .0:34Cutigr err esm UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Wetterau er, Kimi 761 M • , AIFS - Au Pair in America I Pairin America, 2/14/2014 10:09 Placement Issue Followup;i1Fin al Placement (Close0 Com • int • Issue 12/6/2013 ut) Involved Party • OPA received a complaint via 11 'hotline AP told operator that she was being put out by HF. Sponsor stated that was not true, AP provided Host mom with a list of complaints about . the host children. . KM decided she was not a good fit. AP went home Item 12/10/13. "" sites/E C/ECC/ BE PS/AuP air_Co mplaint _ Log B7IB6 1.2u —t gr i eVE sv,./.;q EGO/ aup Pl; i1.15- 4319B7(F) Log • tiriff /44•12014-_.(1107feMiliii-n B6 B7B; • •: B6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Au Pair and former designated sponsor Au Pair [Fourtdall Inc. B7(E; which evolved into APF Global Exchan ge, NFP named as defendants in civil action case by former au pair host family, r PF 0 Proctor, 107 Joy • Global Exchange formerly Au Pair Foundation EV and sponsor charged in 2/11/2014 14:36 civil action suitmsg 4 APF Global ExchARg_c, NFP 12/9/2013 Initial Complaint • Failure to Report Involyed Party 2008 case. B7(E; Item B6 B6 miiet _11}1137(E) Goibpiiint .t,eV AboutASpopsor 44. W4'04arr • StaffiVEnd.ol. raiitans , .74C)37Arrarii 1 014M0141 Wetterau InterExchange. Living er, Kimi 2/14/2014 10:40 Conditions.msg 786 M . Aogornforg§. Initial;# Followup;RFin Living al InterExchan • , Condition (Close0 ge Au Pair . Complaint Problem 12/9/2013 ut) sites/E BE C/ECC/ PS/AuP airsp7(E) mpla inr• _Log lib Alleged Victim UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 EV informed concern party who contacted OPA believing that EV might be getting ' mistreated. EV interviewed and allegations were unfounded. EV, happy with placement other than host children Item fighting a lot: sites/E C/ECC/ PS/AuP air_Co B6 mPlsB7(E) _Log • UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 BE sites/ AT*/ BE FIS/AoP Proctor, Jo L AuPairCare. Complaint from host mother about au 2/26/2014 11:13 pair.msg AuPairCare - Inc. E__ Il oss§e I rk e more tharp45-h 4'480, W01 aiweelqforithem Host mother is reqUesting a FULL. refund frpm Placement lssue;4Sponsor Non Responsivenes Final Involved Party Complaint ut 12/12/2013 Iclose° AuPairCare stating that au ;:iair was not qualified. infaB7(E Log0' BE Item šites/E C/ECC/ PS/AuP air_Co mplaint Jog BE B6 B7( E x>i &•.12/19/2013▪ 'sa t4tArimill.t4e heojob.5ancelled B6 1B6 AuPaifeare Eomp amt Jigif8REelirtiM 63 NI • Wetterau er, Kimi 788 M ,l4/2014s1.0415Vir 44, 6 Vittim • e tt sg Alleggd Au Pair ProRram Scam Complaint bv Potential Au Pair 211ogr n • 2/14/2014 10:19 Applicant.msg potential au pair applicant living in Germany alerted DOS to entity impersonating DOS visa jvisas email. All correspondence shared with Compliance Office Not Applicable - Unavaliable 12/20/2013 Initial Complaint Fraudulent Activity Alleged Victim UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 Thr DS consideration and• item review. B7(E) sites/E C/ECC/ PS/AuP air_Co mplaint B6 UNCLASSIFIED U.S. Department of State Case No. F-2014-08432 Doc No. C05989304 Date: 12/14/2017 B6 AllereCKAii liair:Rrogranc•am coViEra: RolenriPAIAair RACTriTkaillA 788 "NI 0 2.114901k 14.--purViteRV,* Wetterau Pair in America EV er, Kimi Abandon HF 815 M 2/14/2014 10:43 Com laint.msg otAppIck Alleged gaya110? e 12/23/2013 Initial tem HF complained directly to DAS Lerner, EV disappeared,. missing, failure to show proof that Alleged she returned to Perpetrator home country. Item Failure to 'Report;KMissin g;KSpensor Non Responsivenes AIFS Au Pair in America info sria E ninfo Complaint Co moral In (Is _414B6 sites/1B6 C/ECC/ PS/AuP ,B7(E) _Log B6 rtgg/E-. W.FetZt, ReportqqMrssm B7(E) • Com laint 2-kl.4/291,41-1V216„Update2msg ritiV es D tog