From Sheila IGilson, RN, Senior Vice President and Area Manager, Kaiser Permanente Greater Southern Alameda
County

The sexual assault that occurred in 201? should never have happened. We are so deeply sorryr and apologize to Ms.
?Doe? for what she has gone through. Such behavior on the part ofany Kaiser Permanente employee is intolerable
and a terrible violation. When it happened, we acted quickly to terminate the employee and cooperated fullyr with
law enforcement, but our goal is to prevent such things from ever happening in the first place, and we didn't do that
this time. We should have recognized behaviors earlier and acted sooner.

Kaiser Permanente enforces a strict zero-tolerance policy to protect our members and employees from all types of
harassment. We take any allegation of employee misconduct very seriously, investigate thoroughly, and work in
cooperation with law enforcement to take the appropriate actions. We have upheld this standard for the millions of
people who depend upon us for their care and who are part of our workforce. In this case, we failed to live up to our
commitment.

We have learned from this terrible incident. We are doing more to ensure our managers and leaders recognize and
address early behavior that could escalate into any more concerning actions in the future. We are doing more

to ensure consistent and swift enforcement of our policies in order to act sooner with information we have. We are
using this painful moment to improve our processes to recognize and address harassment.

What Mr. r.Zlastanon did goes against who we are and what Kaiser Permanente stands for. We have an enduring
commitment to providing a safe, respectful, and supportive environment free of all forms of harassment. We
continue to encourage our employees and members to speak up and report any experience, behavior, or knowledge
of harassment ofany type. We are committed to doing more going forward to deliver on our promise to ensure an
environment free of harassment.