WHO

WHAT

WHY
WHERE

Nancy Friedman, a well-known and popular customer service
keynote speaker, was born and raised in Chicago, Illinois. Nancy
was dubbed ‘The Telephone Doctor’ by a newspaper editor at the
Quad City Times in Davenport, Iowa after delivering a customer
service program to his News Department. She and her husband,
Richard (Dick), owned a radio station in San Diego, California and
another in St. Louis, Missouri before moving to the suburbs of St.
Louis. Both their children, David, Managing Director, and daughter
Linda, VP Client Success Manager of their online
platform www.serviceksills.com now run the bulk of the daily
business.
An international customer service training company, Telephone
Doctor, Inc. provides onsite programs for conferences and
meetings as well as their popular customer service learning
platform (www.serviceskills.com) for small and big businesses
alike. Nancy and her staff of 21 have helped over 30,000
organizations improve the Customer Satisfaction Scores (CSat)
and Net Promoter Score (NPS) of their Customer Service Reps,
Help Desk Staff, Call Center Agents, Tech Support Staff and other
team members.
Nancy’s passion and goal is to help companies communicate better
with their customers and coworkers. Her passion has never
wavered. It’s that simple.
Telephone Doctor Inc. was formed in St. Louis, Missouri directly
after Nancy had a bad customer service experience with the staff of
the insurance company they used. She literally picked up the
phone, called the agent, and told him: “Your people stink.” She
explained why: how they had treated her, what they said and how
they said it. Shocked, the agent asked her to please come to his
office and tell them how her call should have been handled. She
did.

WHEN

Located in the Bridgeton suburb of St. Louis, Missouri for 30 years,
Telephone Doctor Customer Service Training has made an
important mark in thousands and thousands of corporations large
and small.

HOW

Telephone Doctor Customer Service Training has three divisions:
1. www.ServiceSkills.com is their online training platform with
15 series and over 150 modules.
2. www.NancyFriedman.com is for keynote programs for large
and small group corporate meetings.
3. One-hour webinars

Fun Facts:
Nancy was named one of the
most influential
businesswomen in St. Louis,
MO. St Louis Business
Journal
She is the recipient of the
Entrepreneur Hall of Fame
award from St. Louis Small
Business Monthly.
Nancy is on the list of Meeting
and Convention Managers
Favorite Speakers.
Nancy won the coveted San
Diego Old Globe Theatre
‘Best Comedic Actress’ award
and has had a successful
theatre career over the years.
She has had an incredible
influence on helping corporate
America raise their customer
service bar.
Nancy is an avid Cubs fan in
a Cardinal home.
She loves TV crime shows.
Laughter is her drug of
choice.
Labeled ‘Ms. Low
Maintenance,’ and ‘easy to
work with,’ Nancy presents
her customer service
programs at conferences and
meetings around the country.
Nancy’s program produces
results.