Mia Bilingual Account Manager Profile Details Address Hardworking Account Manager gifted at lead generation and efficiently resolving Phone number customer issues. Engaging and personable with the ability to increase business Email address opportunities through outstanding client presentations, effective communication skills and a dedication to customer service. Links LinkedIn Employment History Bilingual Account Manager at analytics company, Toronto October 2019 — April 2020 Twitter Skills Knowledge of MS Office ● Developed and maintained relationships with 30 key business executives ● Provided support to clients through email, phone, online presentations and Google Suite screen-share using Zoom, Slack ● Collaborated with sales team to identify and grow opportunities within North America and increased sales by 30% ● Updated and maintained all account history and activity reports using Brand Marketing Customer / User Success Public Relations Salesforce and LastPass Events Manager / Admin Assistant at local housing charity, Toronto January 2019 — September 2019 ● Performed administrative and secretarial support duties to senior Languages French Arabic management in a residence with 315 tenants ● Monitored all event activities to ensure compliance with regulations and laws, satisfaction of participants ● Planned and developed programs, agendas and services according to events needs Bilingual Corporate Service Lead at credit card company, Toronto August 2017 — October 2018 ● Responded to inbound customer inquiries, such as account management, billings and customer complaints - 100 calls per day ● Cross-sold and sold customized features, products and services depending on the customer’s needs ● Maintained excellent response time on every call while adhering to privacy laws and customer service procedures Education Bachelors of Arts, University of Guelph-Humber, Toronto September 2011 — June 2015 Specialization in Public Relations Hobbies Photojournalism, Refugee Mental Health and Humanitarian Travel