a

Memorandum

□ATE

CITY OF DALLAS

August 10, 2020

rn Honorable Members of the Public Safety Committee
susJEcT

Changes to DPD Priority One Call Response Standards relating to KPMG Implementation
On August 31, 2020, the Dallas Police Department will be implementing a uniform set of
standards for all priority one calls to meet the eight-minute arrival time target.
As part of a deep dive analysis evaluating the success and opportunities during DPD's
KPMG staffing pilot at the South-Central Patrol station, it was identified that there is a
material difference in priority one response times between certain types of calls. While
all priority one calls require an eight-minute response, there exists two sets of procedures
depending on the call type, which inhibits the DPD's ability to meet our specified priority
one goal.
Of the 30 different priority one call types, 21 call types deploy officers as "Code 3" (with
lights and sirens), while 9 call types deploy officers as "Code 1" (or normal driving). The
statistical difference observed between these two response types for our priority one calls
during the South Central pilot period was substantial. Calls set to default as "Code 1" on
average took over 30 seconds longer to respond to the scene due to travel time. While
only representing less than 113rd of all priority one calls, "Code 1" responses (normal
driving) constitute 55% of all calls not meeting the eight-minute target. To correct this
discrepancy, DPD will take action in creating a uniform set of response standards to all
priority one (emergency) calls, which is in alignment with KPMG's recommendation.
Effective August 31, 2020, DPD will respond "Code 3" (lights and sirens) to all priority one
calls. Of the 30 currently existing priority one call types, nine call types are currently set
to default to "Code 1" responses and require action. Of the nine, four calls are not life or
death emergencies in nature will be moved from priority one (eight-minute response time)
to a priority two call ("prompt" - twelve-minute response). Conversely, five priority one
calls that currently have a "Code 1" response will be enhanced to "Code 3".
The appendix attached shows a complete list of all 30 priority one calls, and the nine
aforementioned calls with impending changes. These changes will streamline the
response, so all priority one calls will be consistent and considered a high priority requiring
a "Code 3" response (light and sirens). Additionally, this change will provide clarity for
officers in the field and provide a consistent evaluation standard for the department's
priority one response times.
The DPD team is on target in working with KPMG to complete an evaluation of our 911
Communications division, develop a five-year strategic plan, and launch patrol pilots with
schedules designed to improve our response rates. We look forward to briefing you on
"Our Product is Service"
Empathy I Ethics I Excellence I Equity

 DATE August 10, 2020
SUBJECT SUBJECT

thesis-rm 'or milestones in future Public Safety Committee meetings. Should you have
any quest one, please contact the project lead, Major Israel Herrera.

 

\R_C'h_ief of Police

c: T.C. Broadnax. City Manager Joey Zapata, Assistant City Manager
Chris Caso. City Attorney Nadia Chandler Hardy. Assistant City Manager and Chief Resilience Officer
Mark Swann. City Auditor Michael Mendoza, Chief of Economic Development and Neighborhood Services
Bilierae Johnson, City Secretary M. Elizabeth Reich, Chief Financial Officer
Preston Robinson, Administrative Judge Leila Alequresh, Chief Innovation Officer
Kimberly Bizor Tolbert, Chief of Staff to the City Manager Liz Cedfllo-Pereira, Chief of Equity and Inclusion
Majed A. Al-Ghafry, Assistant City Manager Directors and Assistant Directors

Jon Fortune, Assistant City Manager

?Our Product is Service?
Empathy Ethics i Excellence Equity

APPENDIX – Incident Response Changes
Incident
Bait Car Activation
Felony Theft in Progress
Felony Theft in Progress-Vehicle
Felony Criminal Mischief In-Progress
Armed Encounter on Foot
Armed Encounter in Vehicle
ETS Activation
Burglary in Progress
Animal Complaint-Ambulance
Active Shooter on Foot
Active Shooter in a Vehicle
Executive Threat
Disturbance at a School
Women Shelter Disturbance
Major Disturbance-Emergency
Major Disturbance-Emergency/Ambulance
Major Accident (Freeway)
Major Accident (Freeway) City Equipment
Assist Officer
Assist Officer-Ambulance
Kidnapping In-Progress
Child Abduction
Shooting
Robbery In-Progress
Criminal Assault In-Progress
Car Chase (Assist)
Foot Chase
Person In Danger
CIT Response W/Ambulance
Response Team Activation1

Current
Priority
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

Current
Response
“Code”
1
1
1
1
1
1
1
1
1
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3

Changes
Change to P2
Change to P2
Change to P2
Change to P2
Change to P1 - Code 3
Change to P1 - Code 3
Change to P1 - Code 3
Change to P1 - Code 3
Change to P1 - Code 3
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
No Change
Other
Total

Count of FY19
% of All
Dispatched Calls Priority 1 Calls
183
588
1,225
117
2,470
1,044
37
3,903
390
1,156
1,030
8
111
3
5,223
1,115
4,935
21
1,785
80
265
64
1,948
825
192
4
45
500
2,057
0
2,060
33,384

0.5%
1.8%
3.7%
0.4%
7.4%
3.1%
0.1%
11.7%
1.2%
3.5%
3.1%
0.0%
0.3%
0.0%
15.6%
3.3%
14.8%
0.1%
5.3%
0.2%
0.8%
0.2%
5.8%
2.5%
0.6%
0.0%
0.1%
1.5%
6.2%
0.0%
6.2%
100.0%