y nl O Us e Results Summary te rn al 2019 Perception Survey In Mpls DID Budget and Operations Committee February 6, 2020 This is confidential & proprietary information, do not share without permission. 1 2019 Perception Survey y Overview October 18 – December 31, 2019 Response count: Completion rate: Avg. response time: 2,750 (+4%) 87% (+2%) 8 mins e Us al Distribution Methods: O nl Survey dates: Direct email to stakeholders, Board of Directors, and committees • DID & Nicollet newsletters • Social media • MplsDID.com • Partner communications: direct email, newsletters, internal employee portals, membership rosters, & social media. In te rn • This is confidential & proprietary information, do not share without permission. 2 2019 Perception Survey Employee 67% 85% 69% Visitor 34% 34% 43% Resident 26% 13% 20% Student 1% 2016 2015 2014 2013 78% 73% 84% 24% 35% 28% 26% 37% 22% 24% 18% 7% 2% 2% 2% nl 2017 O 2018 61% al Us e 2019 y Respondent Profile 2% te rn 1% In Respondents were allowed to select multiple answers This is confidential & proprietary information, do not share without permission. 3 2019 Perception Survey y Respondent Profile Race nl Gender Other 1% O Asian 3% Hispanic 2% Black 2% Other 1% e Multiracial Us 3% al Male 41% te rn Female In 58% This is confidential & proprietary information, do not share without permission. Caucasian 89% 4 2019 Perception Survey nl LRT or Train 8% te rn Taxi or TNC 4% Car or motorcycle 42% Us 18-29 13% Bus 20% In 30-44 33% 45-59 33% Bike 5% O 75+ 2% al 60-75 19% Primary Transportation e Age y Respondent Profile This is confidential & proprietary information, do not share without permission. Walk 21% 5 2019 Perception Survey y In 2019 the respondents… e O nl 86% dined downtown al Us 72% attended a concert or theater te rn 67% shopped downtown In 55% visited downtown on a weekend 2019 Perception Survey O nl y Areas respondents visited Us e 82% 75% In te rn 89% al 77% 60% Area 1 2019 2018 2017 82% 79% 79% 77% 75% 78% 89% 93% 89% 60% 52% 62% 75% 71% 71% Warehouse District Area 2 Central North Area 3 Central Area 4 Central South Area 5 East Town This is confidential & proprietary information, do not share without permission. 7 2019 Perception Survey y Key findings Results of this survey are reflective of the current local (and national) public conversations regarding law enforcement as well as livability and homelessness concerns. These issues appear to be at the forefront of most individual’s thoughts. • Intensity of emotions about safety was a notable difference from past years • The impact of the construction of another major downtown corridor is starting to influence the perception of cleanliness and public realm as it did with Nicollet in 2015 and 2016. • Hennepin construction is intensifying pedestrian and transit traffic in other corridors. • Proper lighting and attention to trees and greening continue to be valued In te rn al Us e O nl • This is confidential & proprietary information, do not share without permission. 8 2019 Perception Survey y Safety Perceptions: Scores out of possible 10 5.8 6.4 -0.6 6.4 7.3 -0.9 6.6 7.7 -1.1 6.9 7.6 -0.7 7.1 7.6 -0.5 Us Area 1 Warehouse District Area 2 Central Area 4 Central South Area 5 East Town In Central North Area 3 O -1.2 e 7.3 al 6.1 Change te rn Downtown Overall 2018 nl 2019 This is confidential & proprietary information, do not share without permission. 10 2019 Perception Survey All factors which led people to feel unsafe 22% always felt safe nl 546 y No Safety Concern in 2019 Loitering 1,561 Panhandling O 1,409 Lack of security e 1,247 Groups congregating 1,160 78% Us Public intoxication 1,085 Vebal harassment (1,938) 1,053 al felt unsafe at least once. Lack of lighting 765 Traffic te rn 413 Lack of people 398 Vacancy 268 Crowded sidewalks In 165 Other 0 300 473 600 900 1200 1500 1800 2100 2400 Respondents were allowed to select multiple concerns. This is confidential & proprietary information, do not share without permission. 11 2019 Perception Survey Lack of 2018 nl 2019 y Top Safety Concerns People 3% O Intoxication Intoxication 3% al 3% Verbal harassment 6% Groups of people 7% 7% Lack of security 20% Loitering 17% In Panhandle te rn Traffic Other 11% Groups of people 4% Us No Safety Concern 22% Other 16% e 2% No Safety Concern 37% Verbal harassment 6% Lack of security 9% Panhandle This is confidential & proprietary information, do not share without permission. 13% Loitering 14% 12 2019 Perception Survey Top Safety Concerns Trend Chart Panhandling 24 23 19 6 5 2013 9 6 In 9 te rn 15 10 20 18 al 20 Us e 25 O nl 30 Lack of Security y Loitering 2014 9 17 16 14 13 11 7 8 7 2015 2016 9 9 7 2017 2018 2019 0 This is confidential & proprietary information, do not share without permission. 13 2019 Perception Survey y #1 Safety Concern: Lack of Security Presence Where it was primarily experienced nl Area primarily experienced Park / Plaza 4 Central- O 4% South Parking lot/ ramp 4% e 4% 1 Warehouse 31% te rn 6% Transit stop 18% Sidewalk 62% 2 CentralNorth 18% In 3 Central 35% Other 6% Skyway al 12% Us 5 East Town Data sample = 490 respondents who indicated lack of security presence as their top safety concern in 2019. This is confidential & proprietary information, do not share without permission. 14 2019 Perception Survey y #2 Safety Concern: Loitering 5 East Town South Park/Plaza 6% O 4 Central- Where it was primarily experienced nl Areas of downtown 4% Skyway 5% Us Transit stop 17% te rn 3 Central 38% al 1 Warehouse 32% 4% e 3% Other In 2 CentralNorth 21% Sidewalk 70% Data sample = 430 respondents who indicated Loitering was their top safety concern in 2019. This is confidential & proprietary information, do not share without permission. 15 2019 Perception Survey y #3 Safety Concern: Panhandling Where it was primarily experienced nl Areas of downtown Other 4% O 4 Central5 East Town 1 Warehouse 15% 11% Us 4% e South Skyway 16% te rn al 2 CentralNorth 13% Transit stop 10% In 3 Central 57% Sidewalk 70% Data sample = 168 respondents who indicated panhandling was their top safety concern in 2019. This is confidential & proprietary information, do not share without permission. 16 2019 Perception Survey y Overall Safety 2018 nl 2019 Us Safe 12% Somewhat Safe 39% In Somewhat Unsafe 31% Somewhat Unsafe 22% te rn al Unsafe 18% e O Unsafe 4% Safe 21% Somewhat Safe 53% 51% of respondents felt at least somewhat safe in 2019, which is a 31% decrease from 2018 and a 25% decrease compared to 2017. This is confidential & proprietary information, do not share without permission. 17 2019 Perception Survey Comments about Safety • • • • y Us al • • te rn • • In • • e O • • “The number of people who are homeless or on drugs has increased considerably. I never had a problem being downtown at night but this past year has given me pause. They seem unpredictable and aggressive.” “Bring back the no loitering ordinance. Ever since it was rescinded, crime has gotten worse.” “I am appalled that city leadership refuses to acknowledge and address the criminal element and crime that everyone who visits downtown experiences and perceives. To suggest additional police is not the answer to shootings, assaults and robbers is insulting.” “I was going to live downtown, then decided not to because of the gun shots & violence” “Do not lose control of our city. It will be a MUCH more difficult task to take back. Too many people loitering EVERYWHERE, too much aggressive and loud behavior, etc.” “I think people’s fear of downtown is being fueled by over reporting of incidents.” “Downtown has become extremely unsafe over the past few years due to lack of police presence and high tolerance for intimidating behavior. I leave downtown after work and we spend our money elsewhere.” “Downtown needs calmer/safer streets. Cars are the main safety threat for visitors.” “Sorry to see library and light rail being used for homeless shelters. Light rail stations downtown feel unsafe, with people fighting, begging, and being rowdy.” “Criminal Activity downtown and lack of mental illness care is at an all time high. We need a new City Council to step up and make a change.” “The massive amount of loitering/living outside the Library is a big safety and cleanliness concern.” “The chairs on Nicollet are an attractive nuisance. Good idea, poor execution. Encourages “camping”. There is not sufficient management of the homeless that are harassing people, and drunk or high people who are public nuisance. Need more DID staff, beat cops, and shelters. Make panhandling illegal too.” “Nightlife is very unsafe as of late. There have been shootings and a lack of police presence in my opinion.” nl • This is confidential & proprietary information, do not share without permission. 18 anliness . 2019 Perception Survey y Cleanliness Perceptions: Scores out of possible 10 Us Area 1 6.8 7.0 -0.2 7.3 7.8 -0.5 7.5 8.1 -0.6 7.7 8.1 -0.4 7.7 8.1 -0.4 Warehouse District Area 2 Central Area 4 Central South Area 5 East Town In Central North Area 3 O -0.5 e 7.9 al 7.4 Change te rn Downtown Overall 2018 nl 2019 This is confidential & proprietary information, do not share without permission. 20 2019 Perception Survey y All factors which led downtown to feel unclean No Cleanliness Concern O 860 Litter & Cigarettes 475 Broken sidewalks 455 48% (1,159) felt downtown was not clean at least once. al Spills, odors, pollution Us 608 e 777 Construction 315 Gum spots 307 te rn Graffiti 200 192 In Greenery condition nl Spit, vomit, urine Vacant buildings 52% felt downtown was always clean 1,272 Other 130 0 200 400 600 800 1000 1200 1400 1600 1800 2000 2200 2400 Respondents were allowed to select multiple concerns. This is confidential & proprietary information, do not share without permission. 21 2019 Perception Survey 1% Other 2019 Vacancy 2% Other O 6% Spills/odors 2018 nl Vacancy y Top Cleanliness Concerns Broken sidewalks 3% Broken 4% e 3% Spills/odors sidewalks 3% Us 3% Construction 6% Construction 8% In Spit, Vomit, Urine 19% te rn al No Clean Concern 52% Litter 8% Litter 8% No Clean Concern 55% Spit, Vomit, Urine 19% This is confidential & proprietary information, do not share without permission. 22 2019 Perception Survey y #1 Cleanliness Concern: Presence of spit, vomit, urine, etc. Where it was primarily experienced nl Area primarily experienced O Skyway 4 CentralSouth Parking 1 Warehouse 30% 3 Central 7% Transit stop 21% 2 CentralNorth 17% Sidewalk 65% In 39% te rn al 11% lot/ramp e 5 East Town 3% Us 3% 4% Other Data sample = 472 respondents who indicated ‘Presence of spit, vomit, urine, etc.’ as their top concern in 2019. This is confidential & proprietary information, do not share without permission. 23 2019 Perception Survey y #2 Cleanliness Concern: Litter/Cigarette Butts Where it was primarily experienced nl Areas of downtown Plantings O 2% 15% e 1 Warehouse 22% Us 5 East Town Transit stop 16% te rn al 4% 4% Roadway 3% 4 CentralSouth Other 2 CentralNorth 19% Sidewalk 75% In 3 Central 40% Data sample = 205 respondents who indicated litter/cigarette butts as their top safety concern in 2019. This is confidential & proprietary information, do not share without permission. 24 2019 Perception Survey y #3 Cleanliness Concern: Construction Areas of downtown nl Where it was primarily experienced O Other Us 1 Warehouse 18% al 5 East Town 28% e 5% 2 Central- Sidewalk 29% te rn North 15% 66% 3 Central 36% In 4 CentralSouth 3% Roadway Data sample =186 respondents who indicated construction was their top cleanliness concern in 2019. This is confidential & proprietary information, do not share without permission. 25 2019 Perception Survey 2018 nl 2019 O Unclean 3% Clean 26% Somewhat Unclean 13% te rn al Somewhat Unclean 21% Us e Unclean 5% y Overall Cleanliness In Somewhat Clean 48% Clean 33% Somewhat Clean 51% 47% of respondents felt downtown was at least somewhat clean in 2019, which is a 12% decrease from 2018 and a 7% decrease compared to 2017. This is confidential & proprietary information, do not share without permission. 26 2019 Perception Survey Comments about Cleanliness • • • • • • y Us al • te rn • In • e O • • “Overall, Minneapolis is one of the nicest cities I have been to. I complain about it being unclean, but even with the construction it is WAY better than most cities. I LOVE Minneapolis.” “Observed human feces, as well as roughly 150 used needles dumped on a corner” “The biggest issue is safety. The city is very clean and well landscaped and has a lot of opportunities for business and entertainment. I’m mostly downtown during the day, and see panhandling or homeless congregating along Nicollet and in coffee shops in the skyway.” “DID does great work trying to keep our city clean but we have much bigger issues that the mayor and city council need to address immediately to make Mpls livable.” “Increase police / security presence. Remove the homeless to shelters rather than allowing them to harass pedestrians / visitors. Supply public restrooms and get the urine, feces, and vomit off our sidewalks!” “I think the presence of graffiti and litter really brings down the overall experience of public spaces. Graffiti to me means there is a gang presence and that is unsettling. It should be cleaned up quickly.” “metro stations are unpleasant. Urine, vomit, spit, cigar smoke, marijuana smell. Bad in summer heat.” “It’s a major metropolitan downtown area, so I feel like running into some litter or a weird person every now and again is just part of the deal.” “There could stand to be more garbage cans, especially recycling bins throughout downtown” “I live downtown because I love it here. However, aside from Nicollet mall, there doesn’t seem to be consistency of clean, safe, walkable and green downtown from block to block.” “The amount of loitering homeless people and seeing how much they litter as well as pee in corners needs to be fixed. It seems to have only gotten worse over the last year.” “I understand construction and road repair are going to happen, but there seems to be a total lack of consideration/coordination between projects creating a complete mess for people, bikes, and cars.” nl • This is confidential & proprietary information, do not share without permission. 27 2019 Perception Survey y Public Realm Perceptions: Scores out of possible 10 Us Area 1 5.3 5.7 -0.4 6.1 6.6 -0.5 6.4 7.1 -0.7 6.4 6.7 -0.3 6.7 6.9 -0.2 Warehouse District Area 2 Central Area 4 Central South Area 5 East Town In Central North Area 3 O -0.4 e 6.7 al 6.3 Change te rn Downtown Overall 2018 nl 2019 This is confidential & proprietary information, do not share without permission. 29 2019 Perception Survey Importance of public realm elements to downtown Mpls y Lighting nl Parks & plazas 1,449 1,343 O Trees 1,655 Wide sidewalks 1,039 e Outdoor cafes Us Planters/landscaping Transit amenities Public restrooms 1,039 1,036 1,033 al 728 Food trucks/carts 702 te rn Public seating Public art 557 537 Free programming 523 Bike amenities 423 In Pet friendly spaces Wayfinding Street performers 320 318 126 0 200 400 600 800 1000 This is confidential & proprietary information, do not share without permission. 1200 1400 1600 1800 30 2019 Perception Survey y What is valued in the public realm? O nl 65% lighting (16% increase from 2018) al Us e 57% Parks & plazas, and trees te rn 41% outdoor cafes, wide sidewalks, landscaping, In and transit amenities. 29% public restrooms 2019 Perception Survey y Overall quality of the public realm 2018 Us te rn MediumHigh 46% Low 5% High 10% MediumLow 32% MediumHigh 53% In MediumLow 37% High 8% al Low 9% e O nl 2019 54% of respondents had a positive perception of the public realm in 2019, which is a 14% decrease from 2018, but still an 8% increase compared to 2017. This is confidential & proprietary information, do not share without permission. 32 2019 Perception Survey Comments about Public Realm • • • • • • y nl O e Us • • al • • te rn • • “More greenery would be awesome. I really like some of the green spaces that have been added near US Bank Stadium. Keep it up!” “Really miss the beautiful hanging baskets you used to hang from the light poles each summer” “Nicollet should be 100% pedestrian mall– no cars or buses allowed. It really seems like any downtown street now, but it could be so much more.” “Lets worry about crime rather than trees and street performers.” “The thing I love most about Mpls is having parks, trees and art in our public spaces. I care a lot about Mpls being kept clean and accessible, and I want that to be done in ways that are considerate to people who are homeless or unemployed, such as putting money into public restrooms rather than hostile architecture.” “More lighting is needed in all areas of downtown” “Far beyond anything else, scooters have made me feel unsafe as a pedestrian, cyclist and driver. Scooters laying around also make DT look unlean, cluttered and block sidewalks.” “Nicollet feels like a true downtown street with life due to the lights and attention to amenities, programming, design, pedestrian orientation, etc. I wish more streets were similar to Nicollet.” “Can’t wait for the Hennepin rehab to be done. Need more plantings/grennery in the heart of Nicollet.” “Peavey Plaza was the best part of downtown this year” “More trees. Desperately need more trees. And landscaping and pedestrian lighting. Make sure sidewalks and crosswalks are clear of snow. I love downtown, but needs more trees.” “We need narrowed roads and more space for bicycles, scooters, and pedestrians. Downtown is not a place for suburban drivers to enact their “Fast and the Furious” fantasies.” “We need more green space in the Warehouse district! There is hardly any space to eat lunch/walk throughout the work days.” In • This is confidential & proprietary information, do not share without permission. 33 ., 0? \w ?5 owntown DID ImprOVement u? 2009-2019 2019 Perception Survey Comments about Mpls DID y “I love the DID team and all that they do! Their presence on the streets, amazing attitude, and all the work they do to keep Mpls clean is unmatched. They are a vital asset to downtown and I thank them all! My kids and I have come down to Nicollet multiple times to play the games and interact with the team. I can’t tell you how much we appreciate them all!” “Good job making improvements at the public library outdoor space– I live across the street and it is much improved!” “DID Ambassador program is fantastic! I used to work downtown for 17 years, and now when I visit, I feel a sense of relief anytime I see an Ambassador– like thing are under control. Keep it up!” “So cool that someone had the idea for putting a note on the sidewalk pointing to the nearest restroom. Solid civic duty/doodie there!” “DID is absolutely amazing! I have had several interactions with them and they are so wonderful to have in our city. I wish we had them on every corner along with more police.” “The ambassadors do a wonderful job with what they are given. It’s the city leaders who need to step up and address crime downtown” ‘The wonderful DID people are a highly pleasant presence downtown, and I’ve observed them keeping things clean and being helpful to visitors, and I’ve had nice chats with a couple of them– very friendly. They bring a safe and non-threatening “people” atmosphere to the place, as well as adding to its vibrancy. Their striking, crisp, sharp uniforms are great, highly visible colors, and all of them are very put-together looking. Well done!” “I think DID does a great job at proactively monitoring areas, safety patrols, and displays a great presence and quality about their work.” • • e In • Us • al • te rn • O nl • • This is confidential & proprietary information, do not share without permission. 35 1 (17.2.1 I A I I .. 2019 Perception Survey 6.1 -1.2 5.8 Warehouse District Area 2 Area 4 Central South Area 5 East Town 6.3 -0.4 -0.6 6.8 -0.2 5.3 -0.4 -0.9 7.3 -0.5 6.1 -0.5 te rn Central In Area 3 Change -0.5 al 6.4 Central North 2019 Public Realm 7.4 e Area 1 Change Us Downtown Overall 2019 Clean nl Change O 2019 Safe y Overall perceptions summary 6.6 -1.1 7.5 -0.6 6.4 -0.7 6.9 -0.7 7.7 -0.4 6.4 -0.3 7.1 -0.5 7.7 -0.4 6.7 -0.2 This is confidential & proprietary information, do not share without permission. 37 2019 Perception Survey Cleanliness Public Realm 8.2 O nl Safety y Downtown perceptions over time 8.1 7.5 7.4 7.8 Us 7.5 e 7.9 7.5 7.3 te rn 6.5 al 7.2 6.6 7.4 7 6.7 6.3 6.1 6.2 6 In 6.1 7.9 2013 2014 2015 2016 2017 This is confidential & proprietary information, do not share without permission. 2018 2019 38 2019 Perception Survey y Additional Insights nl 1. 57% of the Additional Comments at the end of the survey included statements about Safety, Livability and/or Police Presence. Us e O 2. Comments about ‘lack of security’ covered a variety of concerns including limited visibility of police, lack of enforcement of low level crimes, 911 response rates, and media reports of declining police numbers. al 3. Overall, the comments on the survey were longer, more detailed and multifaceted compared to prior years. te rn 4. Respondents who traveled to downtown via bus, LRT, walking, or cycling perceived downtown to be safer and cleaner, compared to respondents who traveled by car. In 5. During the launch of the survey the budgeting and staffing of the Police Department was a highlight in the media, this was reflected in the comments. 6. Trump Rally took place one week prior to survey launch This is confidential & proprietary information, do not share without permission. 39 2019 Perception Survey How will this influence our work • • • • • O e Us • • • Cultivate opportunities for community engagement at our Nicollet Office. Evolve survey and feedback collection strategies to best inform and guide our work. Website redesign, social media strategy, and results sharing al • Continue to collaborate with law enforcement, private security, and social service agencies to support and advocate for their work. Focus on communications and engagement to create awareness of DID services to improve user confidence in downtown. Evaluate current pressure washing deployment and make necessary adjustments given expected increases in pedestrian traffic on major corridors due to Hennepin construction. Continuation of 100 Restrooms project. Participate in Hennepin construction process through involvement with safety operations task force, project team meetings, and Steering Committee. Continued advocacy and supplemental care of downtown’s street trees. Use survey results to inform the strategic planning process. te rn • Launch summer safety initiatives earlier than normal. Late night Ambassador deployment nl • • y Utilize additional funding allocated for safety from the City of Minneapolis to: In • This is confidential & proprietary information, do not share without permission. 40 2019 Perception Survey Overview 2018 Initiatives 2018 Findings 2019 Initiatives Safety concerns increase during late night > Nightlife plan > Henn & Nicollet safety plans. Improved safety perceptions > Henn & Nicollet safety plans > Activation strategies Loitering & panhandling continue to be top concerns > Livability team > Nicollet Activation > DID Pop-up Loitering & panhandling continue to be top concerns > Livability team > Activation strategies > DID Pop-up office Lack of security presence #1 safety concern > Collaborate with law enforcement, security, and social services to support and advocate for their work. Awareness of ambassadors remains high, other programs are improving. > Newsletters > Resident outreach > DID video > DID Pop-up office Spit, vomit, urine continue to be top concerns > City partnership on 100 Restrooms Pilot. Spit, vomit, urine continue to be top concerns > 100 Restrooms project > Evaluate and adjust pressure washing deployment Public realm vibrancy is valued > Nicollet activation >Input on Hennepin redesign Public realm vibrancy has overarching impacts > Nicollet Activation > Henn Ave redesign advocacy > 2025 initiatives Increase in intensity of concerns voiced. > Communicate to improve user confidence in downtown. Declining concerns about construction. Spit, vomit, urine top concern >Wind down Big Build campaign. > Public restroom pilot at Pop-up office Perceptions rebound with completion of construction. > Project updates & communication. > Adjust programs & services proactively Impact of construction of major corridor on perception of cleanliness > Participation in Hennepin operations task force, steering committee and project team nl Perception of safety declined in all areas O e Us al te rn In 2019 Findings y 2017 Findings This is confidential & proprietary information, do not share without permission. 2020 Planned activities > Launch summer safety initiatives earlier than normal. > Late night Ambassador program. 41 y nl O te rn al Thank you Us e 2019 Perception Survey Results Summary In www.MplsDID.com Info@MplsDID.com This is confidential & proprietary information, do not share without permission. 42