August 31, 2020

The Honorable Ron Johnson The Honorable Carolyn B. Maloney

Chairman Chairwoman

Committee on Homeland Security Committee on Oversight and Reform
and Governmental Affairs House of Representatives

United States Senate Washington, DC 20515-6143

Washington, DC 20510?6250

The Honorable Gary C. Peters The Honorable James R. Comer

Ranking Member Ranking Member

Committee on Homeland Security Committee on Oversight and Reform
and Governmental Affairs House of Representatives

United States Senate Washington, DC 20515?6143

Washington, DC 20510-6250

Dear Chairman Johnson, Chairwoman Maloney, Senator Peters, and Congressman Comer:

During the House Committee on Oversight and Reform hearing on Monday, I committed to
providing updated service performance information. Enclosed is the most up-to?date data
available through August 26, 2020. Also included is up-to-date data regarding our late and
extra trips.

I want to note that the internal slide deck shared by the House Oversight Committee and posted
on its website reflected data through the week of August 1. With the August update that provides
our most current verified information, we are seeing the expected improvements in service, which
is consistent with my testimony.

Service performance is improving and trucks continue to run on time

As the charts show, service performance improved across all major mail categories in the weeks
prior to my testimony, and this trend has continued through August, rapidly returning to early-July
levels. The trends are even better for competitive products.

This recovery took place while still adhering to our existing transportation schedules. In other
words, we are improving service performance while more consistently running our trucks on time.

As information, the overall percentage reflected in the charts represents service performance by
the Postal Service from acceptance of a mailpiece into our system through delivery, measured
against our published service standards. The solid blue line indicates the percentage of volume
that is delivered within the service standard window. The yellow dotted line indicates the
percentage of volume that is delivered within one day after the defined service standard.

In this regard, I am committed to improving service while ensuring that we do not incur
unnecessary costs associated with an undisciplined transportation network. These trend charts
show that the goals of service and adherence to operational discipline are not mutually exclusive,
but go hand?in-hand.

Election mail performance data

During the hearing, I was asked whether I could provide performance data for Election Mail. This
data cannot be provided in a representatively accurate fashion as a subset of First-Class or
Marketing Mail. This is because the Postal Service can only separately measure service
performance for ballots accurately when such ballots have a unique le, which is only a subset of
Election Mail. That said, the overall service performance for those classes which include Election
Mail is enclosed.

New regular updates to Congress

As requested, in addition to the information attached, we will provide the House and Senate
oversight committees with ongoing service performance data on a weekly basis through the end
of the year. Specifically, later this week, my staff will provide weekly service performance data at
a district, area, and national level from the beginning of the calendar year to present and will
continue to provide weekly updates showing the previous weeks' performance going forward.

Please note that the service performance information related to our competitive products is
commercially sensitive information which is protected from public disclosure pursuant to the terms
of 5 U.S.C. 552, and 39 U.S.C. 410(c). Because of the commercial sensitivity of this
information, the Postal Service respectfully requests that the committees not publicly disclose the
information related to our competitive products.

As testified, the intervening service declines should not have happened, but the changes are
fundamental and necessary, and the Postal Service is strongly committed to fixing the problems
by identifying and rectifying their root causes. While there are a number of factors at play related
to service performance, including pressures related to the pandemic, natural disasters,
and other unforeseen events, I am confident that the Postal Service?s performance will continue
to improve overall, and that it will ultimately exceed our prior service performance levels. This is
an organization-wide commitment.

Accountability rests with me

I am ultimately accountable for the decisions I have made as Postmaster General and will provide
the data necessary for members of the committees to assess ongoing performance
improvements.

On a final note, I look forward to working with both committees and the full Congress on needed
postal reform. I appreciate the focus and bi?partisan commitment to ensuring that the US. Postal
Service is set up for success and on firm financial footing. As I mentioned in my testimony, in
addition to COVlD-relief, postal reform legislation is necessary to address our unaffordable
retirement payments, including Medicare integration and rationalization of our pension funding
payments. I stand ready to assist as postal legislation is considered.

Sincerely,

(/4114 

Louis DeJoy

Enclosure