A - M. JANUARY BUSINESS UPDATE Ar] se February 2, 2017 ELEVATE YOUR CUSTOMER A M. JANUARY BUSINESS UPDATE Am 56 February 2, 2017 ELEVATE YOUR CUSTOMER LET’S CELEBRATE! Loyalty Awards Above & Beyond Awards Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved 1 YEAR ANNIVERSARIES! Alexandra Chancy Cesar De Leon Jason Fuentes Tadd Wilson Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved 5 YEAR ANNIVERSARIES! Kelly Antolak Meiling Avelino Martin Ingram Julia Turovskiy Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved ABOVE & BEYOND AWARDS! OUR SHARED SERVICES TEAM AWARD GOES TO… PATTI MICHAEL GONZALEZ MITCHELL MARCO CASTRO BRANTLEY PEERS SAUL DOLGIN Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved MIKE NUTT ABOVE & BEYOND AWARDS! OUR CLIENT RESULTS TEAM AWARD GOES TO… KRISTY CHOATE KELLY TRAMMEL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved YOLANDA JOHNSON ABOVE & BEYOND AWARDS! OUR SHARED SERVICES INDIVIDUAL CONTRIBUTOR AWARD GOES TO… RANDY BOWNESS Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved ABOVE & BEYOND AWARDS! OUR CLIENT RESULTS INDIVIDUAL CONTRIBUTOR AWARD GOES TO… DEON REID Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved ABOVE & BEYOND AWARDS! OUR STANDOUT AWARD GOES TO… MELISSA CHOUNET CHRISTINA ARIAS Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved ABOVE BEYOND CEO UPDATE John Meyer Copyright 2016 Arise Virtual Solutions Inc. All Rights Reserved TROOPS AWARD SLIDE HERE Picture collage Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved FINANCIAL UPDATE – 1Q 2017 Scott Etheridge Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved April Business Update 'k April 13, 2017 Miramar, FL - A AriseM ELEVATE YOUR CUSTOMER 1Q 2017 Actuals $M’s • • • • Revenue Gross Profit • • • • 113% of Plan +13% vs. 1Q 2016 +$9.6M vs. 4Q 2016 +$3.2M vs. Feb BOD Adj. EBITDA • • • • 123% of Plan +10% vs. 1Q 2016 +$4.9M vs. 4Q 2016 +$1.6M vs. Feb BOD 147% of Plan +25% vs. 1Q 2016 +$3.2M vs. 4Q 2016 +$0.9M vs. Feb BOD $39.2 $34.6 $11.6 $34.8 $9.4 $5.0 $10.5 $4.0 $29.6 $3.4 $6.7 30% 27% $1.8 30% 23% 1Q ‘17 1Q ‘17 Forecast Plan CONFIDENTIAL 1Q ‘16 Actuals 4Q ‘16 Actuals 1Q ’17 Forecast 1Q ‘17 Plan 1Q ‘16 Actuals 4Q ’16 Actuals Copyright © 2017 Arise Virtual Solutions Inc. All Rights Reserved 1Q ’17 Forecast 1Q ‘17 Plan 1Q ‘16 Actuals 4Q ’16 Actuals 16 1Q 2017 Revenue Summary – Ahead of Plan Carnival Disney Agero Comcast Intuit Interval Cross Country Road America Interactions Staples Reliance nPower Walgreens TXU MDLive Total Top 15 New Logo Other Exist/Corp Total Arise CONFIDENTIAL Q1’17 Actuals vs. Plan vs. 2016 $5.9 $3.9 $3.9 $2.8 $8.9 $2.4 $1.5 $1.7 $1.3 $0.7 $0.6 $0.4 $0.4 $0.3 $0.7 $35.4 $0.5 ($0.5) $0.3 $0.1 $2.6 $0.1 $0.0 $0.3 $0.1 $0.3 ($0.1) $0.1 $0.0 $0.0 $0.3 $4.1 10% (7%) 26% 37% 36% 12% 86% (7%) 58% (41%) 11% 16% 58% 100% 229% 21% A $0.0 $3.8 $0.0 $0.5 $39.2 $4.6 B N/A (34%) C 12% Copyright © 2017 Arise Virtual Solutions Inc. All Rights Reserved Commentary ■ A Top 15 clients up $4.1M vs. Plan driven by Intuit, Carnival, Agero, and Road America. Disney continues to run soft vs. plan and vs. 2016. B Top 15 clients up 21% vs. ■ 2016 driven by Cross Country, Agero, Comcast, Intuit, and Interactions. Staples will be up in 2Q and Road America beginning to level off vs. 2016 ■C +12% vs. 2016 which is very strong considering Apple was down (30%) vs. 2016. 17 1Q 2017 Financial Summary Pass Thru P&L Client Revenue Q1’17 Actuals vs. 2016 $20.2 15% SP Revenue SP Payments $20.2 Platform P&L SP P&L Q1’17 Actuals vs. 2016 $1.2 9% $0.7 $0.7 1% 74% Connect/Depr. CV/Forecasting Certification $0.0 0% ($0.2) (100%) SG&A Adj. EBITDA CONFIDENTIAL $0.0 vs. 2016 $17.7 11% $1.9 $1.9 $2.1 (13%) 4% 28% 15% SP Support Admissions Gross Margin Q1’17 Actuals 0% ($0.2) (100%) Copyright © 2017 Arise Virtual Solutions Inc. All Rights Reserved $11.8 12% 66.7% 140bps $7.7 (3%) $5.2 32% 29.4% 520bps 18 1Q 2017 Quarterly ERR Actuals – Plan Reviewed Quarterly $M’s 1Q Actuals Npower, Intuit, and Staples driving existing client growth vs. plan. Nespresso and Enterprise LaaS 1Q New Logo Wins 2Q Actuals Continue Existing Client Growth. Looking to close Conifer, Enterprise, Sears, Hilton, Weight Watchers, and Stericycle +20% vs. 2016 ERR Actual $146 $140 $134 $132 New Logo Existing $122 $2 $122 $130 2016 ERR Actual CONFIDENTIAL 1Q 2017 ERR Actuals $128 $18 $14 $10 $6 $122 $124 $126 $128 1Q 2017 ERR Plan 2Q 2017 ERR Plan 3Q 2017 ERR Plan 2017 ERR Full Year/4Q Plan Copyright © 2017 Arise Virtual Solutions Inc. All Rights Reserved 19 2Q 2017 Revenue Forecast – 2Q Behind Plan, 1st Half Ahead Carnival Disney Agero Comcast Intuit Interval Cross Country Road America Interactions Staples Reliance nPower Walgreens TXU MDLive Total Top 15 New Logo Other Exist/Corp Total Arise CONFIDENTIAL Q2’17 Forecast vs. Plan vs. 2016 $5.0 $3.9 $4.2 $2.6 $3.1 $2.1 $1.7 $1.6 $1.4 $1.2 $0.6 $0.5 $0.5 $0.4 $0.2 $29.0 ($0.1) ($0.6) $0.9 ($0.1) $0.2 ($0.2) ($0.1) $0.1 $0.0 $0.7 ($0.2) ($0.2) $0.0 $0.0 ($0.1) $0.3 10% (7%) 55% 26% 8% (3%) 55% 40% 36% 93% (10%) (12%) 45% 100% (41%) 19% $0.3 $1.3 $30.6 A C B ($1.9) ($0.3) ($1.9) 100% (69%) D 5% Copyright © 2017 Arise Virtual Solutions Inc. All Rights Reserved Commentary A■ Top 15 clients up $0.3M vs. Plan driven by Staples and and Agero. B■ Top 15 clients up 19% vs. 2016 driven by Agero, Cross Country, Interactions, Staples, and Road America. Disney, Interval, and Reliance down vs. 2016 could be a forward trend. C ■ Timing of New Logo could lift 2Q higher. Expectation is that existing clients trend higher than current forecast D Arise is +5% vs. 2016. ■ Excluding Apple – Arise is +14% vs. 2016. 20 2Q 2017 Forecast $M’s Revenue Gross Profit Adj. EBITDA • 88% of Plan • +7% vs. 2Q 2016 – driven by higher revenue • ($3.8M) vs. 1Q 2017 • 94% of Plan • +5% vs. 2Q 2016 • ($8.5M) vs. 1Q 2017 • 71% of Plan • +18% vs. 2Q 2016 – driven by higher revenue • ($3.4M) vs. 1Q 2017 $39.1 $5.4 $11.7 $30.6 $32.5 $29.1 $7.9 $9.0 $7.4 $2.8 26% 2Q ‘17 2Q ‘17 Forecast Plan CONFIDENTIAL 2Q ‘16 Actuals 1Q ‘17 Actuals 2Q ’17 Forecast 28% 2Q ‘17 Plan 30% 25% 2Q ‘16 Actuals 1Q ’17 Actuals Copyright © 2017 Arise Virtual Solutions Inc. All Rights Reserved $2.0 2Q ’17 Forecast $1.7 2Q ‘17 Plan 2Q ‘16 Actuals 1Q ’17 Actuals 21 Sales Update April 13, 201 7 Q4 2015 – Q1 2017 Growth & Maturity of Pipeline Q4/15 - Q1/17 Pipeline Growth 250,000 200,000 $ '000 150,000 100,000 50,000 (50,000) Q4/15 Q1/16 Q2/16 Q3/16 Q4/16 FTE 1,605 2,270 3,745 3,271 4,216 Q1/17 4,219 Total ERR ($M) 72,225 102,150 168,525 147,195 189,720 189,855 Net New ERR ($M) 19,575 29,925 66,375 (21,330) 42,525 135 Q4/15 - Q1/17 New Deals in Pipeline 80,000 70,000 60,000 $ '000 50,000 40,000 30,000 20,000 10,000 - Q4/15 Q1/16 Q2/16 Q3/16 Q4/16 # New Deals 11 20 11 19 29 26 FTE 565 1,261 805 1,461 1068 1,507 25,425 56,745 36,225 65,746 48,060 68,315 ERR (Total New Deals) CONFIDENTIAL Copyright © 2017 Arise Virtual Solutions Inc. All Rights Reserved Q1/17 23 New Logo Opportunities Pipeline / Opportunity Summary Phase I: Qualify AirBnB Best Buy Brakes Order Line British Gas Bupa E.On Energy Facebook Frontier Telecom Home Retail Group Hospital Corp America HSN JC Penny Priceline NYOP Prime Therapeutics RenToKil Shaw Industries Smart Tuition Sirius XM Solstice Three UK Urgent.ly Vera Bradley Verizon Walmart Williams Sonoma Yodel Phase II: Discovery Phase III: Solve ($1.4M) ($4.6M) Phase IV: Propose ($2.3M) Phase V: Negotiate Phase VI: Won ($3.5M) ($1.8M) ($4.5M) Routing & Recovery ($1.1M) TechSpec ($5.4M) ($2.3M) ($3.5M) ($4.6M) ($4.6M) ($2.2M) ($4.6M) Customer Care ($1.1M) ($4.6M) ($1.1M) ($2.3M) Protection Agreements ($6.8M) ($1.2M) LaaS ($350K) ($3.3M) ($2.9M) ($700K) ($4.5M) $33.2M $4.6M $19.1M $16.5M $1.8M ERR In Each Phase CONFIDENTIAL Copyright © 2017 Arise Virtual Solutions Inc. All Rights Reserved 24 FORECASTING UPDATE Michael Gonzalez Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Forecasting Update Innovation Road map Forecasting Innovation Roadmap 2016 • Team • New team composition • Culture of innovation • Fundamentals • Foundational Forecasting • Sensitivity Analysis • Capacity Standards • Technology • Forecasting Databases • Interval Risk Predictor • Master Disaster CONFIDENTIAL 2017 • Supply Chain Management • Anaplan • 90 Day Cadences • Engaged Network • Inventory Management • Predictive Demographics • Documentation • SharePoint Knowledge Base • Stakeholder Reference Guides • Automation • Database Migration (SQL Server) Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved 2018 • Starmatic Integration • Predictive Shrinkage • Anaplan Forecasting • Best-fit modelling • Schedule Demand Curves • Demand elasticity Last Year – Forecasting Fundamentals Team • New team composition • Cultivated a culture of innovation Fundamentals • Poisson Call Arrival Patterns • Economies of Scale & Production Possibilities • Sensitivity Analysis • Holt-Winters Triple Exponential Smoothing • Capacity Statistics (hours per CSP, flex potential, posting behaviors) Technology • Forecasting Databases (6) feeding numerous reports across the org. • Interval Risk Predictor • Master Disaster / BCP Tool CONFIDENTIAL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Team Composition Added Ricardo and Collin to the team Expanded our scope into capacity planning and predictive analytics Increased collaboration cross-portfolio; standardized best practices Encouraged to innovate and challenge the status quo CONFIDENTIAL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Economies of Scale & Production Possibilities In order to maximize the advantages that our model creates, we needed to better understand the mathematical fundamentals of WFM 1. Understand volatility in scaled Poisson distributions 2. Measure the trade-offs between SL and UTL 3. Map the production possibilities for each scenario (Sensitivity Analysis) Key Lesson - As we scale, the beta on call arrivals decreases, the number of marginal CSPs needed per call decreases (efficiency increases), and we see a more efficient trade-off between SL and UTL CONFIDENTIAL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Core Forecasting Techniques In order to ever become an elite Forecasting team, we needed to mature our core forecasting techniques a Forecasting Maturity: a) Last Observation / Simple Average b c b) Linear or Weighted Moving Average c) Simple Seasonal Moving Average d) Exponential Smoothing: single, double, triple e) ARIMA (Auto Regressive Integrated Moving Average) a) Best fit may vary by application d (Reliance) CONFIDENTIAL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Capacity Planning Fundamentals In order to assess relative capacity we needed to determine a standardized benchmark to compare against Lessons Learned Capacity Normal Flex Best Effort 1) ¾ CSPs service <20 hours per week 2) Majority of CSPs post the same amount of hours each week a) Only 15% of the population posts >±5 hours week over week 3) Definitively proved that as the hours per CSP requested increases, CSP behavior worsens CONFIDENTIAL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Capacity Tresholds Weekly Hours Daily Hours Concurrency 15-17 2-3.5 20%-33% 17-23 3-5.5 33%-40% 23+ 5.5+ 40%+ Interval Risk Predictor In 2015 and prior, 80% of our Clients were SL based. In 2016-17, 80% of our Clients are LAT based. We needed to shift our focus away from traditional Erlang models to more capacity planning and shrink optimization Key Features • Generates predictions for each IB/CSP at the interval level • Receives live data feeds from Starmatic • Provides a full-week Enterprise outlook on a single page Percent of Ask Filled Line of Business Agero Agero Spanish Barnes & Noble - .com Barnes & Noble Tier 1 Carnival Customer Service Carnival Direct Sales Carnival Groups Service Carnival Travel Agent Sales Comcast Beltway Comcast GBR Cross Country Disney Dining Disney Mainline Disney Resorts Interval Cruise Interval Exchange Interval Exchange 1 UK Interval Hyatt Interval Internet Support Interval Shell Interval Spanish Intuit Canada English Intuit French Intuit PS Phone Intuit PS Phone_Video MD Live Npower Quill Reliance Road America Staples SBA Walgreens CONFIDENTIAL Date 9:00:00 AM 9:30:00 AM 10:00:00 AM 10:30:00 AM 11:00:00 AM 11:30:00 AM 12:00:00 PM 12:30:00 PM 1:00:00 PM 1:30:00 PM 2:00:00 PM 2:30:00 PM 3:00:00 PM 3:30:00 PM 4:00:00 PM 4:30:00 PM 5:00:00 PM 5:30:00 PM 6:00:00 PM 6:30:00 PM 7:00:00 PM 7:30:00 PM 3/14/2017 91% 90% 90% 91% 93% 93% 97% 95% 97% 97% 101% 104% 95% 96% 93% 83% 78% 66% 58% 68% 77% 87% 3/14/2017 133% 124% 122% 112% 106% 105% 87% 98% 95% 94% 88% 82% 98% 115% 107% 111% 108% 112% 99% 98% 101% 97% 3/14/2017 91% 95% 93% 99% 94% 96% 95% 71% 94% 148% 82% 80% 79% 92% 74% 83% 108% 87% 92% 96% 74% 100% 3/14/2017 79% 81% 67% 84% 104% 80% 78% 76% 77% 80% 82% 86% 70% 84% 43% 84% 67% 27% 62% 38% 35% 34% 3/14/2017 97% 93% 95% 88% 88% 91% 92% 93% 91% 90% 93% 91% 90% 90% 88% 86% 87% 83% 73% 79% 80% 83% 3/14/2017 86% 86% 90% 92% 91% 94% 98% 93% 88% 88% 90% 96% 96% 95% 94% 91% 87% 91% 88% 83% 86% 88% 3/14/2017 97% 97% 106% 106% 105% 106% 106% 107% 107% 106% 107% 106% 106% 107% 100% 101% 104% 100% 102% 104% 103% 92% 3/14/2017 108% 90% 94% 92% 95% 96% 92% 96% 89% 88% 89% 91% 95% 99% 99% 90% 91% 94% 94% 99% 93% 82% 3/14/2017 98% 103% 108% 109% 114% 111% 117% 112% 119% 108% 110% 104% 96% 99% 97% 97% 3/14/2017 105% 94% 100% 92% 90% 92% 111% 117% 118% 117% 133% 106% 115% 105% 102% 96% 99% 105% 103% 102% 3/14/2017 99% 95% 93% 94% 97% 96% 98% 94% 97% 94% 94% 91% 96% 97% 96% 95% 95% 93% 96% 99% 90% 91% 3/14/2017 103% 101% 99% 99% 100% 98% 104% 98% 98% 99% 98% 94% 98% 97% 98% 93% 98% 93% 91% 100% 98% 93% 3/14/2017 106% 91% 93% 87% 100% 103% 103% 98% 85% 89% 88% 90% 93% 92% 104% 105% 104% 99% 100% 89% 105% 113% 3/14/2017 94% 100% 98% 97% 95% 97% 97% 96% 98% 95% 95% 103% 82% 81% 90% 94% 83% 85% 91% 90% 91% 90% 3/14/2017 85% 85% 85% 49% 66% 66% 97% 64% 64% 64% 99% 50% 96% 46% 49% 49% 64% 88% 85% 85% 84% 90% 3/14/2017 417% 413% 425% 432% 408% 404% 395% 404% 389% 378% 362% 343% 338% 321% 313% 335% 282% 258% 242% 250% 283% 307% 3/14/2017 100% 100% 117% 98% 112% 112% 106% 104% 102% 113% 89% 103% 107% 73% 94% 106% 84% 71% 50% 37% 43% 50% 3/14/2017 132% 132% 131% 121% 111% 111% 109% 109% 107% 110% 111% 111% 111% 110% 111% 110% 109% 112% 110% 112% 112% 112% 3/14/2017 62% 94% 98% 130% 109% 107% 108% 108% 108% 108% 96% 83% 82% 69% 95% 68% 82% 96% 96% 59% 59% 73% 3/14/2017 90% 90% 97% 130% 110% 110% 108% 108% 106% 106% 106% 106% 100% 95% 96% 98% 100% 102% 103% 97% 97% 101% 3/14/2017 98% 98% 131% 130% 112% 110% 99% 99% 101% 101% 101% 99% 98% 96% 98% 74% 96% 90% 46% 49% 72% 66% 3/14/2017 139% 113% 111% 104% 103% 99% 102% 98% 92% 101% 95% 98% 99% 98% 95% 99% 93% 96% 110% 99% 97% 99% 3/14/2017 200% 144% 113% 99% 108% 111% 105% 107% 86% 72% 81% 97% 88% 90% 93% 93% 110% 110% 108% 119% 117% 98% 3/14/2017 106% 98% 97% 96% 90% 93% 82% 83% 84% 80% 78% 79% 79% 88% 84% 84% 86% 82% 79% 82% 84% 89% 3/14/2017 146% 143% 136% 135% 136% 129% 123% 126% 122% 121% 119% 129% 125% 123% 117% 114% 111% 121% 112% 107% 111% 115% 3/14/2017 139% 142% 146% 142% 151% 148% 150% 158% 189% 178% 183% 171% 177% 204% 164% 165% 162% 170% 146% 153% #NUM! #NUM! 3/14/2017 94% 98% 99% 101% 97% 95% 104% 108% 120% 126% 128% 108% #NUM! #NUM! 3/14/2017 100% 99% 95% 98% 95% 101% 101% 96% 98% 97% 93% 85% 87% 84% 85% 84% 85% 82% 76% 90% 85% 93% 3/14/2017 99% 104% 99% 100% 94% 98% 88% 91% 96% 97% 98% 99% 93% 95% 96% 99% 93% 93% 95% 95% 101% 97% 3/14/2017 114% 109% 113% 110% 98% 103% 98% 99% 95% 89% 98% 97% 97% 91% 96% 96% 97% 100% 100% 98% 97% 93% 3/14/2017 102% 75% 71% 114% 113% 107% 106% 85% 85% 101% 95% 97% 104% 102% 78% 88% 91% 79% 76% 90% 90% 90% 3/14/2017 89% 91% 88% 90% 97% 95% 96% 90% 89% 91% 92% 91% 95% 93% 92% 90% 94% 88% 91% 85% 85% 84% Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Business Continuity Planning In order to better address BCP risks we needed to identify risks at a more granular level with much quicker speed Key Features • Reduced the run time from multiple hours to <10 mins • Integrated live data feeds from Starmatic and BMS • Built several reporting views with drill down capabilities to the interval level • Identified which IBs were at risk and returned their contact info • Provided a measure of flex potential for BCP events CONFIDENTIAL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved This Year – Year of the Supply Chain Supply Chain • Anaplan • Standardized 90 Day Cycle • Quantifying the Engaged Network • Improving Supply Chain Efficiency • Inventory Management • Predictive Demographics Documentation • SharePoint Knowledge Base (Daniel Torres) • Client WFM Handouts (Daniel Torres) Automation • Database Migration (REP08, Forecasting SQL Server) • Interdepartmental Workflows in Anaplan CONFIDENTIAL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Anaplan – Class Order Model Class Order Model Version Pros • A single definitive point of view • • • • Run once per quarter Manual Data Entry High level assumptions Back-of-Napkin math • • • • • Refreshed Weekly Automated Data Feeds Precise Assumptions Complex Algorithms User interactive functionality • • • • Limited by Excel Relied on Access DB No version control Did not support collaboration • • • • Cloud based SaaS Hyperblock Calculation Engine Enables collaboration across the supply chain Interactive reports and dashboards • • Licensing cost New content requires SME development < 2015 Version Metrics 2015 – 2016 Cons Time CONFIDENTIAL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Supply Chain & Engaged Network Questions to Answer • How many learners do we need? New Profiles • How many new profiles are needed to offset network attrition? Profile Throughput % New IBO/CSPs • Is our existing network big enough to support Client growth? New vs. Existing % Engaged Network Learners into Class Certification % Network Attrition % Network Attrition CONFIDENTIAL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Learners Certified Anaplan / Class Order Model SOW Attrition % SharePoint Knowledge Base Key Features Documented process guides, methodologies, and philosophies Downloadable resources and hyperlinks to content Full video demos and walkthroughs for new Forecasters Erlang Video Tutorial CONFIDENTIAL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Next Year Starmatic Integrations? • Predictive Shrink Anaplan Forecasting • Best-fit model assessing 17 different forecasting methodologies • Integration with Class Order Model - Unknown Schedule Demand - Starmatic Postings Schedule Demand Curves: Flex Potential Structural Shortfall CONFIDENTIAL Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved Questions? CONFIDENTIAL Copyright? 2016 Arise \?rtual Solutions Inc. All Rights Resen/ed THANK You Copyright 2016 Arise Virtual Solutions Inc. All Rights Reserved '2 NEW HIRES! Richard DeJesus Daniel Patino Mickenzie Devening Sarah Pearson Sarah D Morris Ricky Royster Copyright © 2016 Arise Virtual Solutions Inc. All Rights Reserved