DELILAH
Toronto, ON ♦ Phone Number ♦ Email Address
LinkedIn

PROFESSIONAL PROFILE
A result focused and client-centric leader with a passion for sales, service excellence, customer
loyalty and innovation who is seeking a position to lead and coach a sales team in the technology
industry. Passionate about bringing strong management and mentoring skills to motivate and develop
sales teams to exceed growth and profit goals and deliver excellent customer service.

CORE COMPETENCIES AND SKILLS
Coaching and mentoring
Staff management
Strategic agility
Analytical and decisive problem solver
Business development and planning
CRM Management and user development

Solution selling
Sales funnel and sales cycle development
Effective communication
Budget management
Prioritization of the team
Microsoft office suite

PROFESSIONAL EXPERIENCE
Director of Product and Procurement
April 2020 to August 2020 (Furloughed due to COVID-19)
Luxury Travel Company – Toronto, Ontario
• Devised and executed new partner onboarding and contracting in line with business needs.
• Responsible for national YOY rate negotiations and cost reduction strategies (achieved a 10%
reduction in costs 2018 FY).
• Created marketing objectives for each inbound revenue steam and collaborated with the
marketing team on full 360-go-to-market strategies.
• Key contributor to the redevelopment of the companies rebranding and new website.
Director of Sales and Operations
March 2014 to April 2020
Luxury Travel Company – Toronto, Ontario
• Responsible for all operational aspects of an exceptional sales team of over 45 consultants
($45M+ in sales) including, P&L, sales and customer service performance, recruiting, NPS,
Customer Service, HR processes.
• Increased revenue by implementing a successful and disciplined sales cycle process along with
ongoing team lead incentives and product focused training (achieved 22% growth sales revenue
in 2018 FY; on track to achieve 30% sales in 2019 FY growth pre- COVID-19).

 • Coached and mentored over 15 team members into successful leadership positions in the sales,
customer care, learning and development, and the product and procurement teams.
• Owned the operational and reservation B2B relationship with over 35 international Destination
Management Companies.
• Senior Leadership conduit between the sales team and the IT department during CRM
development and improvement periods.
Assistant Manager
January 2011 to December 2013
Corporate Travel Agency – Melbourne, Victoria, Australia
• Developed a loyal clientele base due to excellent listening and research skills and a keen
understanding of travel budgets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge
of consumer preferences.
• Monitored employee performance and developed improvement plans.
Retail Store Sales Manager
June 2007 to January 2011
National Retail Travel Agency – Melbourne, Victoria, Australia
• Oversaw employee performance, corrected problems and increased efficiency to maintain
productivity targets.
• Strengthened merchandising and promotional strategies to drive customer engagement and
boost sales.

EDUCATION
Diploma of Management
December 2006
National Skills Development Centre - Melbourne, Victoria, Australia
Certificate III Tourism (International Retail Travel Sales)
June 2008
Plan Power Training Solutions - Melbourne, Victoria, Australia
Certificate IV in Frontline Management
June 2009
Plan Power Training Solutions - Melbourne, Victoria

INTERESTS
Reading fiction and non-fiction
Playing the piano
Professional development

Playing field hockey
Travelled to over 40 countries
Food and wine