Faith
Email address
Address
I am seeking a position that allows me to utilize my excellent skills in communication ,
to leverage my strong desire to contribute to the success of a dynamic, growth-oriented
company. One of my ultimate objectives is to provide an outstanding and brilliant
customer experience , exceed their expectations, meet my commitment and promises.
Education
Bachelor’s in Communication, Public Relations Madrid, Spain
Virtual Fitness and spinning Instructor
Université de Sherbrooke, Longueuil Campus: Centre Laurent Beaudoin Small Project
Management program
Zendesk & Intercom work in progress.
Software
SAP, Zoom, CRM/Microsoft Dynamics, Great Plan, AS400, Shims, BI, Citrix, AD
Reporting, Retail Link, WideOrbit, ATC, AirWare.
Languages
English, Spanish, French, Arabic (spoken and written)
Professional Experience
**HIIT Private Fitness & SpinningTrainer**
NATIONAL LIGHTING COMPANY 1
Coordinator, Energy Conservation: Small Project Management

2018-2019

Prepare lighting proposals (based on the count provided).
Analyze costs and suggest various measures of effectiveness.
Conduct energy audits: identification of measurements, energy budget, technoeconomic analysis.
Calculate savings and financial assistance for different types of buildings based on
internal software.
Prepare documents for HQ grant applications.
Ensure good collaboration and communication with different internal and external
stakeholders.
Serve as representative with clients and closely monitor the Project and Work-inProgress files
so that they comply with the spirit of the contract.
Perform all related tasks.
Customer Service Representative, After-Sales Department
Process RMA Replacement orders, credit notes for claims, and customer complaints.
Support the post-tail service team by coordinating activities related to defective
products by collecting, assessing and organizing all relevant information needed to
process product and service requests.
Keep a file on all returned claims submitted.

 Faith
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Address
Forward unresolved requests and problems to the designated resource and service.
Work closely with external representatives to guide their course of action.
Representative, Internal Sales & Customer Service
Administrative Officer
Social services agency
CISSSMC
DYP Youth Centre (Beloeil, Longueuil)
DYP Adoncour Youth Centre (Longueuil)
DYP Beauregard Youth Centre (Longueuil)

2017-2018

Telecommunications company (radio division)
Administrative Representative, National Sales

2016-2017

Prepare advertising campaign tenders for advertising agencies and direct clients.
Draft/prepare advertising contracts and send them to the routing service.
Customer service: help maintain good business relations. Monitor client files for
external consultants, resolve all kinds of internal problems.
Enter data for advertising campaigns.
Verify all phases of broadcasting contracts (inventory, products, schedules).
Obtain required advertising material within strict deadlines for broadcasting/uploading
campaigns.
Report on inventory of sponsors, Remote, advertising space available on all the stations.
National lighting company 2
Internal Sales, Customer Service and Project Quotation

2013-2016

Lighting distributor: commercial, industrial and decorative, electrical parts
Manage major accounts.
Perform contract cost analysis for corporate clients.
Manage samples and complaints.
Submit bids, enter orders, return and manage samples, provide customer service.
Review basic lighting, promote new products.
Verify and validate prices with suppliers and manufacturing agents.
Closely collaborate with external vendors and internal departments.
Maintain and develop professional relationships with clients.
Be able to work on several projects simultaneously.
National recycling management company
Internal Representative – Export Branch

2012-2013

Enter and monitor orders, verify prices.
Obtain data required for reservations with shipping companies and assess them.
Prepare and communicate transportation instructions/transportation companies.
Support all modifications of reservation with shipping companies.
Offer suppliers excellent service and help them resolve their problems.

 Faith
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Address
Work with internal factories.
Provide support for customer service agents and external representatives.
Canadian food company
Account Managers Coordinator, Private Brands

2008-2011

Understand and analyze client profiles.
Manage Private Brand clients: bid analysis, price management.
Collaborate on various projects for new-product development.
Manage deductions: Coop, commercial agreements, and price discrepancies in major
accounts (Loblaws, Sobeys, Metro, Costco, Walmart).
Monitor projects for new major accounts submissions.
Analyze and report on sales.
Order samples.
Sales Support, Export Department
Enter orders for Japanese, Korean and Australian clients.
Prepare and manage price lists.
Make action requests such as charges and credits in collaboration with the Credit team.
Prepare and update inventories.
Analyze and report on sales.
Publish and update several internal documents.
National lighting company 3
Order Entry Coordinator

2005-2007

Manage Maritimes territory.
Submit bids.
Enter orders, national accounts and monitor EDI orders.
Work closely with the Sales and Tenders department.
Verify prices and all other order-related information.
Initiate design requests.
Fill in at reception.
Retail fashion company
Customer Service Representative

2003-2004

Internship UNESCO Paris 2002
Coordinate welcoming of groups.
Lead site visits.
Spanish radio station 1
Madrid 2001, Administrative Coordinator for the Advertising Department/On-air
Contributor.
Spanish radio station 2
Madrid 2000, Receptionist.