BRENDA D. FORMAN CLERK OF CIRCUIT AND COUNT Y COURT 17T H J UDICIA L C IR C U IT June 3, 2020 To: Christine H. Monahan American Oversight 1030 15th St. NW, B255 Washington, D.C. 20005 In re: Public Records Request Dear Ms. Monahan , Thank you for contacting the Broward County Clerk of Courts . Enclosed please find the documents requested by your office pursuant to a Publ ic Records Request. Pursuant to the authority afforded by Chapter 119, Florida Statutes , sections of the enclosed documents have been redacted and are marked accordingly. Please contact publicrecords0 1bro\\ardclerk orn if you need any further assistance. 1• · S . a-~ 0 ministrative Staff Attorne y BROWA R D COU NT Y JUD ICI A L COMPLEX WEST CO UR THOUS E 201 SOU T HEAST 6TH STREE T• ROO M 18 150 • FORT L A U DERDALE TE L EPHONE: (954) 831 • 70 19 . F LORIDA 33301 AGREEMENT FOR COLLECTION SERVICES THIS AGREEMENT is made and entered into by and between BRENDA D. FORMAN AS THE BROW ARD COUNTY CLERK OF THE COURTS (hereinafter referred to as the "Clerk") and PENN CREDIT CORPORATION, (hereinafter referred to as "PENN CREDIT" or "Collection Agency") for debt collection services. In consideration of the mutual promises contained in this Agreement, the Clerk and PENN CREDIT agree as follows: 1. Scope of Services. (a) PENN CREDIT agrees to enforce the collection of past due fees, service charges, fines or costs, or other amounts to which the Clerk is entitled and which remain unpaid for ninety (90) days or more (hereinafter "delinquent accounts") for the Clerk's Felony, Traffic, Misdemeanor, and Other Infraction case types in accordance with the specifications and requirements as provided in RFP #2018-001, attached hereto as Exhibit A and incorporated herein, including, but not limited to, those provisions set forth in Section IV of the RFP, and PENN CREDIT's response thereto appended as Exhibit B. The Clerk anticipated that cases will be assigned to PENN CREDIT and another collection agency for the case types listed above. If two collection agencies are utilized by the Clerk, the cases will be assigned using a round- robin method of assigmnent by case type to each agency, so that each collection agency will receive cases equally on an alternating basis. The Clerk at her discretion will determine the number of collection agencies to contract with at any given time. (b) The Clerk agrees to refer delinquent accounts of the Clerk's Felony, Traffic, Misdemeanor, and Other Infraction case types by electronic medium, in a fmmat and frequency as provided in Exhibit A. The Clerk will provide PENN CREDIT with copies of, or access to, the information and documentation necessary to collect the delinquent accounts, and PENN CREDIT shall provide the Clerk with access to account information as agreed upon by both parties. PENN CREDIT shall use account information provided by the Clerk for the purposes of collection only, and shall keep all such information confidential from any third party without express written authority from the Clerk. PENN CREDIT will provide the Clerk with status reports in the frequency and manner as provided in Exhibit A. Additionally, the collection agency shall provide a quarterly report as provided in Exhibit C. (c) PENN CREDIT shall forward all payments and correspondence to the Clerk as provided in Exhibit A. PENN CREDIT reserves the right to return all accounts not collected Page 1 ofll FL-BROWARD-19-1035-A-000001 within one (I) year ofreferral by the Clerk. Upon return of these accounts, neither party will have any obligation to the other party to this Agreement for those returned accounts. 2. Term of Agreement. The term of this Agreement shall begin on Augustal:_, 2018 and shall continue until January 30, 2021. The Clerk may then exercise an option to renew this Agreement for two (2) one-year terms at the end of each term. Thereafter, the Agreement shall continue on a month-tomonth basis until terminated. The parties agree that any and all options to renew the Agreement must be noticed in writing by the Clerk no later than thirty (30) days prior to the start date of the renewed term. 3. Compensation. (a) Pursuant to the Fla. Stat. 28.246, the Clerk agrees to pay PENN CREDIT, as compensation for the standard collection services provided pursuant to this Agreement, thirtyfive percent (35%) of the total delinquent amount collected on all accounts referred to PENN CREDIT for collection. Compensation will be made in accordance with the specifications set fo11hin Section IV of Exhibit A. All statutorily mandated fees shall be disbursed to the appropriate agencies by the Clerk as required by law prior to PENN CREDIT receiving its compensation for collection of each account. The compensation due to PENN CREDIT shall be calculated based on the amount owed to the Clerk prior to collection fees having been added to the account at the time of referral to PENN CREDIT pursuant to Florida Statute s.28.246. In no event shall the compensation due from the Clerk to PENN CREDIT exceed that which is recoverable pursuant to Florida Statute s.28.246. (b) Notwithstanding the provisions set forth Exhibit A, PENN CREDIT may hold check payments received for fourteen (14) calendar days; however, PENN CREDIT shall guarantee payment on those check payments held and forwarded to the Clerk by PENN CREDIT. (c) If PENN CREDIT collects a partial payment on an assigned account, it will not be compensated for its collection services on that account until the full amount due has been collected. 4. Method of Billing and Payment. (a) PENN CREDIT shall submit invoices for compensation on a monthly basis, but only after the services for which the invoices are submitted have been completed. An electronic invoice is due within fifteen ( 15) days of the end of the month, except for the final invoice, Page 2 of 11 FL-BROWARD-19-1035-A-000002 which must be received no later than sixty (60) days after this Agreement expires or is terminated. Electronic invoices shall designate the collection fees incurred by referencing each case and the amount of the collection fee associated with each case. (b) The Clerk shall pay PENN CREDIT in accordance with the Florida Prompt Payment Act, Florida Statute s.218.74. All invoiced amounts must be net. In order to be deemed proper, all invoices must comply with the requirements set forth in this Agreement and must be submitted in a form and pursuant to instructions prescribed by the Clerk. Payment may be withheld for failure of PENN CREDIT to comply with a term, condition, or requirement of this Agreement. (c) Notwithstanding any provision of this Agreement to the contrary, the Clerk may withhold, in whole or in part, payment to the extent necessary to protect itself from loss on account of inadequate or defective work which has not been remedied or resolved in a marmer satisfactory to the Clerk. The amount withheld shall not be subject to payment of interest by the Clerk. (d) Payment shall be made to PENN CREDIT at: Penn Credit Corporation Accounting Department 2800 Commerce Drive Harrisburg, PA 17110 5. Changes in Scope of Services. Any change to the Scope of Services must be accomplishedby a written amendment, executed by both parties to this Agreement. 6. Indemnification. PENN CREDIT shall at all times hereafter indemnify, hold harmless and, at the Clerk's option, defend or pay for an attorney selected by the Clerk to defend the Clerk, its officers, agents, and employees against any and all claims, losses, liabilities, and expenditures of any kind, including attorney fees, court costs, and expenses, of any kind which may arise as a result of PENN CREDIT 's performance of the services described in this Agreement, including, without limitation, any and all claims, demands, or causes of action of any nature whatsoever resulting from injuries or damages sustained by any person or property, with the exception of any claim or demand which results from the negligence or fault of the Clerk. The provisions of this section shall survive the expiration or termination of this Agreement.Nothing in this section Page 3 of 11 FL-BROWARD-19-1035-A-000003 shall be construed as an agreement by the Clerk to be sued by third parties or as a waiver of sovereign immunity pursuant to Florida Statutes.768.28. 7. Insurance. PENN CREDIT shall provide for and maintain in force at all times during the term of this Agreement the insurance coverage set forth in Section II of Exhibit A. Each insurance policy shall clearly identify the foregoing indemnification as insured. Such policy or policies shall be issued by approved companies authorized to do business in the state of Florida, and having agents upon whom service of process may be made in Broward County, Florida. The Clerk of Courts shall be named as an additional insured on all policies. All required certificates of insurance and copies of policies shall be submitted to the Clerk prior to the commencement of services provided for in this Agreement. 8. Termination. (a) The Clerk may terminate this Agreement for convenience at any time upon thirty (30) days written notice to PENN CREDIT. This Agreement may be terminated for cause by either party provided that the party initiating the termination grants the other party sixty (60) days from the date of written notice of intent to terminate for cause, the opportunity to cure any unsatisfactory terms, acts, omissions or conditions. Should the party receiving notice fail to remedy the unsatisfactory terms, acts, omissions or conditions to the satisfaction of the pa1iy giving notice, the party giving notice may terminate the Agreement via written notification. (b) In the event this Agreement is terminated for convenience by the Clerk, PENN CREDIT shall be paid for any services performed through the date of termination; however, upon being noticed of the Clerk's election to terminate, PENN CREDIT shall refrain from perfo1ming further services or incurring additional expenses under the terms of this Agreement. PENN CREDIT acknowledges and agrees that Ten Dollars ($10.00) of the compensation to be paid by the Clerk, the adequacy of which is hereby acknowledged by PENN CREDIT, is given as specific consideration to PENN CREDIT for the Clerk's right to terminate this Agreement for convenience. (c) Upon termination of this Agreement, PENN CREDIT shall return all accounts to the Clerk regardless of payments made on the accounts or other arrangements made, and PENN CREDIT will inform all accounts with whom it has payment arrangements that future Page 4 ofll FL-BROWARD-19-1035-A-000004 payment(s) must be made directly to the Clerk of the Courts. The Clerk may, at her option, refer additional accounts to PENN CREDIT after notice of termination has been given. (d) PENN CREDIT must stop all collections activity immediately when notified by the Clerk to cancel accounts. The Clerk reserves the right to re-evaluate, adjust, cancel or recall any accounts assigned for collections. 9. Notice. Whenever either party desires or is required under this Agreement to give notice to the other party, such notice must be in writing, sent by certified United States mail, postage prepaid, return receipt requested, or by hand-delivery with a request for a written receipt of acknowledgement of delivery, addressed to the party for whom it is intended at the following addresses: The Honorable Brenda D. Forman Mr. Donald Donagher Jr., CEO Broward County Clerk of Courts Penn Credit Corporation 201 Southeast Sixth Street, Rm 18150 2800 Commerce Drive Fort Lauderdale, Florida 33301 Harrisburg, Pennsylvania 17110 10. Ownership of Documents. (a) PENN CREDIT shall not produce or otherwise use the products of this Agreement without the written consent of the Clerk. The Clerk retains all rights to all data, reports, programs, designs and other results of this Agreement. The Clerk reserves first publication rights to any products of this Agreement, and the Clerk may place the products in the public domain without the permission of PENN CREDIT; provided that all PENN CREDIT proprietary software and other materials protected by patent, copyright, trademark, trade name or other intellectual property right shall be excluded from the definition of"products of this Agreement" or "results of this Agreement." Nothing herein shall be construed to limit the application of Chapter 119, Florida Statutes (Public Records Act), by PENN CREDIT to the materials produced in connection with this Agreement. Failure by PENN CREDIT to abide by any applicable provisions of the Public Records Act may result in termination of this Agreement. (b) Any and all reports, photographs, surveys, and other data and documents provided or created in connection with this Agreement are and shall remain the property of the Clerk. In the event of termination of this Agreement, any reports, photographs, surveys, and other data and documents prepared by PENN CREDIT, whether finished or unfinished, shall become the Page 5 of 11 FL-BROWARD-19-1035-A-000005 property of the Clerk and shall be delivered by PENN CREDIT to the Clerk within seven (7) days of termination of this Agreement by either party. Any compensation due to PENN CREDIT shall be withheld w1til all documents are received as provided herein. (c) All Intellectual Property Rights belonging to either PENN CREDIT or the Clerk respectively at the commencement date of the Agreement, shall remain at all times PENN CREDIT 's or the Clerk's property as appropriate and neither Party will acquire any right, title and/or interest in the other Party's Intellectual Property Rights as a result of this Agreement except the rights to use the other Party's Intellectual Property Rights for the purpose of carrying out their respective obligations under this Agreement. (d) During the term of this Agreement (including any ramp-down or termination-of service-period), each Party hereby grants the other Party a non-exclusive, royalty-free license to its Intellectual Property Rights for the sole purpose of, and to the extent necessary for, performing their respective obligations W1derthis Agreement. Neither Party shall make any other use of the other Party's Intellectual Property Rights. 11. Audit Right and Retention of Records. The Clerk shall have the right to audit the books, records, and accounts of PENN CREDIT as they pertain to this Agreement. PENN CREDIT shall keep such books, records and accoW1tsas may be necessary in order to record complete and accurate entries related to this Agreement. PENN CREDIT shall preserve and make available, at reasonable times for examination and audit by the Clerk, all financial records, supporting documents, statistical records, and any other documents pertinent to this Agreement for the required retention period of the Florida Public Records Act (Chapter 119, Florida Statutes) if applicable, or for a minimum period of three (3) years after termination ofthis Agreement, if the Public Records Act is not applicable. If any audit has been initiated and audit findings have not been resolved at the end of the retention period or three (3) years, whichever is longer, the books, records, and accounts shall be retained W1tilresolution of the audit findings. If the Florida Public Records Act is determined by the Clerk to be applicable to PENN CREDIT 's records, PENN CREDIT shall comply with all requirements thereof; however, no confidentiality or non-disclosure requirement of either federal or state law shall be violated by PENN CREDIT. Any incomplete or incorrect entry in such books, records and accounts shall be a basis for the Clerk's disallowance and recovery of any payment upon such entry. Page 6 of 11 FL-BROWARD-19-1035-A-000006 In the event that PENN CREDIT's disaster recovery plan is activated, PENN CREDIT shall notify the Clerk's Chief Technology Officer immediately, but no longer than 24 hours after the plan's activation. The Clerk's Chief Technology Officer can be contacted at (954) 831-7079 or (954) 831 -5848. 12. Nondiscrimination. PENN CREDIT agrees that it will not discriminate against any employee or applicant for employment for work under this Agreement because of race, color, religion, gender, sexual orientation, age, national origin, political affiliation, or disability and will take affirmative steps to ensure that applicants are employed and employees are treated during employment without regard to race, color, religion, gender, sexual orientation, age, national origin, political affiliation, or disability. This provision shall include, but not be limited to, the following: employment upgrading, demotion or transfer; recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeships. PENN CREDIT agrees to furnish the Clerk with a copy of its Equal Employment Opportunity and AntiDiscrimination, Retaliation, and Harassment policies. Should these policies change, PENN CREDIT agrees to supply the Clerk the amended policies within 60 days after implementation. Should the Equal Employment Opportunity Commission or state equivalent determine that PENN CREDIT employee experienced discrimination, harassment or retaliation, and that employee worked on case files of the Clerk, PENN CREDIT shall notify the Clerk within 30 days of receipt of said determination. 13. Public Entity Crime Act. (a) PENN CREDIT represents that the execution of this Agreement will not violate the Public Entity Crime Act (section 287.133, Florida Statutes), which provides that a person or affiliate who is a contractor, consultant or other provider and who has been placed on the convicted vendor list following a conviction for a Public Entity Crime may not submit a bid on a contract to provide any goods or services to a public entity, may not submit a bid on a contract with a public entity for construction or repair of a public building or public work, may not submit bids on leases of real property to a public entity, may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under a contract with any public entity, and may not transact business with any public entity in excess of the threshold amount provided in Section 287.017, Florida Statutes, for Category Two, for a period of thirty-six (36) months from Page 7 ofll FL-BROWARD-19-1035-A-000007 the date of being placed on the convicted vendor list. Violation of this section shall result in termination of this Agreement and recovery of all monies paid hereto, and may result in debarment from the Clerk's competitive procurement activities. (b) PENN CREDIT further represents that there has been no determination, based on an audit, that it committed an act defined by Section 287.133, Florida Statutes, as a "public entity crime" and that it has not been formally charged with committing an act defined as a "public entity crime" regardless of the amount of money involved or whether PENN CREDIT has been placed on the convicted vendor list. 14. Independent Contractor. PENN CREDIT is an independent contractor under this Agreement. Services provided by PENN CREDIT pursuant to this Agreement shall be subject to the supervision of PENN CREDIT. In providing such services, neither PENN CREDIT nor its agents shall act as officers, employees, or agents of the Clerk. This Agreement shall not constitute or make the parties a partnership or joint venture. 15. Third Party Beneficiaries. Neither party to this Agreement intends to directly or substantially benefit a third party by this Agreement. Therefore, the parties agree that there are no third party beneficiaries to this Agreement and that no third party shall be entitled to assert a claim against either of them based upon this Agreement. The parties expressly acknowledge that it is not their intent to create any rights or obligations in any third person or entity under this Agreement. 16. Assignment and Performance. (a) This Agreement shall not be subcontracted, assigned, forwarded or outsourced in pa1t or in full. (b) PENN CREDIT represents that all persons delivering the services required by this Agreement have the knowledge and skills, either by training, experience, education, or a combination thereof, to adequately and competently perform the duties, obligations, and services set forth in the Scope of Services and to provide and perform such services to the Clerk's satisfaction for the agreed compensation. (c) PENN CREDIT shall perform its duties, obligations, and services under this Agreement in a skillful and respectable manner. The quality of PENN CREDIT 's performance Page 8 ofll FL-BROWARD-19-1035-A-000008 and all interim and final product(s) provided to or on behalf of the Clerk shall be comparable to the best local and national standards. 17. Contingency Fee. PENN CREDIT warrants that it has not employed or retained any company or person, other than a bona fide employee working solely for PENN CREDIT, to solicit or secure this Agreement and that it has not paid or agreed to pay any person, company, corporation, individual or firm, other than a bona fide employee working solely for PENN CREDIT, any fee, commission, percentage, gift or other consideration contingent upon or resulting from the award or making of this Agreement. For a breach or violation of this provision, the Clerk shall have the right to terminate this Agreement without liability at its discretion, or to deduct from the Agreement price or otherwise recover the full amount of such fee, commission, percentage, gift or consideration. 18. Compliance with Laws. Each Party shall comply with all applicable federal, state and local laws, mies and regulations, or code of ethics, as the same exist and may be amended from time to time, including, but not limited to, all applicable performance standards required by the Florida Clerks of Court Operations Corporation. I 9. Severance. In the event that a portion of this Agreement is found by a court of competentjurisdiction to be invalid, the remaining provisions shall continue to be effective. 20. Joint Preparation. The parties acknowledgethat they have sought and received whatever competent advice and counsel as was necessary for them to form a full and complete understanding of all rights and obligationsherein and that the preparation of this agreement has been their joint effort. The language agreed to expresses their mutual intent and the resulting document shall not, solely as a matter of judicial construction,be constrned more severely against one of the parties than the other. 21. Applicable Law and Venue. This Agreement shall be interpreted and constrned in accordance with and governed by the laws of the State of Florida. Venue for any disputes arising out of this Agreement shall be set in Broward County, Florida. Page 9 ofll FL-BROWARD-19-1035-A-000009 22. Amendments. No modification, amendment or alteration in the terms or conditions contained herein shall be effective unless contained in a written document prepared with the same or similar formality of this Agreement and executed by the parties hereto. 23. Multiple Originals. This Agreement may be fully executed in multiple copies by all parties, each of which, bearing original signatures, shall have the force and effect of an original document. 24. Prior Agreements. This document incorporates and includes all prior negotiations, correspondence, conversations, agreements, and understandings applicable to the matters contained herein and the parties agree that there are no commitments, agreements or understandings concerning the subject matter of this Agreement that are not contained in this document. 25. Non-Solicitation. Each party agrees that it will not solicit for hire nor hire any of the other party's employees for the duration of the Agreement, including any extensions or renewals thereof, and for 2-years thereafter, except for positions advertised to the general public. Notwithstanding anything in this Agreement to the contrary, a party violating these provisions shall be liable to the other for the greater of (a) actual damages, including the cost of replacing and training a new employee, or (b) the highest amount of monthly wages, commissions and other remuneration (excluding reimbursed expenses) paid to the employee in the preceding six months, times twelve. * * * THIS SPACE IS INTENTIONALLY LEFT BLANK. • * * Page 10 of 11 FL-BROWARD-19-1035-A-000010 26. Debts Just and Owing. The Clerk represents that to the best of its knowledge, every account referred will be a just debt due and owing , and will not be subject to any valid defense , set-off or counterclaim, including that such account or the obligor of such account will not be subject to any bankruptcy proceeding, stay or discharge as of the time ofreferral. The Clerk further represents that to the best of its knowledge, every account refe1Tedwill contain accurate information , including information regarding the identity of the debtor and the balance of the account. IN WITNESS WHEREOF, the parties have made and executed this Agreement on the respective dates under each signature. CLERK OF COURTS: PENN CREDIT CORPORATION: Title: --- C.)o---Date: ---- °r/S-(L '? ---'a1f--c 7f-----',--- --- Page 11 of 11 FL-BROWARD-19-1035-A-000011 Exhibit A REQUEST FOR LETTERS OF INTEREST RLI #2018-001 COLLECTION SERVICE FOR COURT ASSESSMENTS BRENDA D. FORMAN Clerk of the Circuit and County Courts BROWARD COUNTY 17THJUDICIAL CIRCUIT OF FLORIDA 201 SE 6th Street Purchasing Division , Room 265 Ft. Lauderdale , FL 33301 (9 54) 831-6399 phone (954) 831-5658 fax FL-BROWARD-19-1035-A-000012 REQUEST FOR LETTERS OF INTEREST CLERK OF COURTS COLLECTION SERVICE FOR COURT ASSESSMENTS RLI # 2018-001 NOTICE IS HEREBY GIVEN: The Clerk of Courts is accepting sealed proposals from qualified bidders at 201 S.E. 6th Street, Room 265, Fort Lauderdale, Florida 33301 for COLLECTION SERVICES FOR COURT ASSESSMENTS QUESTION DUE DATE: April 13, 2018 (Noon, 12:00 pm) PROPOSAL DUE DATE: April 20, 2018 (Noon,12:00 pm) For additional information contact: Karen Joiner Purchasing Manager (954) 831-6399 - Fax (954) 831-5658 kjoiner@browardclerk.org FL-BROWARD-19-1035-A-000013 CLERK OF COURTS 201 S.E. 6th Street Room 265 Fort Lauderdale, FL 33301 (954) 831-5657 STATEMENT OF NON-SUBMITTAL If you do not intend to submit a proposal on designated service, please return designated form to the above address immediately. If designated statement is not completed and returned, your company may be deleted from the Clerk of Courts Bidders' list for designated service. We, the undersigned, have declined to submit a proposal on the requested service for RLI # 18-001, Collections Services for the Clerk of Courts: COLLECTIONS SERVICES FOR BROW ARD COUNTY CLERK OF COURTS For the following reason(s): Bidder has insufficient time to respond to the REQUEST FOR LETTERS OF INTEREST We do not offer designated service. Bidder's schedule does not permit it to perform. Bidder is unable to meet bond/insurance requirements. Bidder is unable to meet proposal specifications. The specifications are unclear (explain below). The bidder requests removal from the vendors list for designated service. The reason is not listed (please specify below). Remarks: Company name: Signature: Telephone: Date: ______ _ FL-BROWARD-19-1035-A-000014 TABLE OF CONTENTS RLI # 2018-001 STATEMENT OF NON-SUBMITTAL RESPONSE PAGE SECTION I REQUESTS FOR PROPOSALS 1 SECTION II SPECIAL TERMS AND CONDITIONS 3 SECTION III INFOR.!'1ATION TO BE INCLUDED IN THE SUBMITTED PROPOSAL 8 SPECIFICATION FOR SERVICES 10 SECTION IV FL-BROWARD-19-1035-A-000015 SECTION I - REQUEST FOR PROPOSALS The Clerk of the Courts for Broward County, Florida, hereinafter, referred to as Clerk, invites qualified bidders to submit Letters oflnterest, Statements of Qualification and Experience for consideration to provide services on the following project: COLLECTION SERVICE FOR COURT ASSESSMENTS SPECIAL INSTRUCTIONS & BACKGROUND INFORMATION: A. PURPOSE: Brenda D. Forman, Clerk of Courts (the Clerk), wishes to establish a contract with a professional collection agency to perform debt collection services for delinquent court debts. The Clerk is committed to improving the quality and consistency of justice by ensuring compliance with court orders and hearing officers' decisions. The Clerk wishes to send a clear message that a judicial order involving a financial obligation cannot be ignored. BACKGROUND INFORMATION: The 17th Judicial Circuit (Broward County, Florida) handles various types of cases. Fines and several types of fees and costs are assessed on these cases. Unpaid debts are a source of concern for the Clerk since those debts represent lost revenue. The Clerk has devoted resources to enhance these collections and hired a collection agency to collect delinquent court debts, which may include traffic, misdemeanor, felony, boating, fishing, and Tri-Rail cases; public defender/special public defender fees; and civil, probate and juvenile case filing fees. Other court related debts identified by the Florida legislature may also be considered for collection services. The court cases selected for collection activity include non-probationary defendants who have been to court and failed to pay their assessed fines, fees or costs. Debtors who have an insufficient address may have other information that would be beneficial for locating them, such as date of birth, social security number, driver license number, and birth city or birth state. These debts will be transmitted to the collection agency in electronic batches and may include cases several years old. Tickets issued for traffic infractions involve minor traffic violations handled by the county court. A court order or Florida statute establishes the fine amount; however, a court appearance is not required in most cases. If the offender appears in court and is found or pleads guilty, a traffic hearing officer or judge imposes the fine and costs. An offender may pay the fine by mail, in person at one of the four satellite courthouses in Broward County or a designated Department of Highway Safety and Motor Vehicle office, over the phone with a credit card, or over the Internet. If a court appearance is not set and the fine is not paid by a certain date, the offender's driver license is suspended. Additionally, the offender will not be able to obtain or renew a vehicle license tag. Criminal traffic violations, such as a suspended driver license, require a court appearance in the county court. A judge imposes the fine, fees and court costs. If the amount due is not paid, the offender's driver license is suspended. Additionally, the offender will not be able to obtain or renew a vehicle license tag. Page I FL-BROWARD-19-1035-A-000016 On unpaid traffic charges, the Clerk sends a D6 or Request for License Suspension to the Florida Department of Highway Safety and Motor Vehicles (DHSMV) in Tallahassee. The DHSMV sends a notice of suspension to the offender. If the address is incorrect on the DHSMV notice, the offender may not receive it. In some instances where the offenderhas an out-of-statedriverlicense, notice is sent to that state and the license may be suspended in that state. Misdemeanorcrimes and municipal and county ordinanceviolations, for the most part,requirea county court appearance, although some violations are payable without a court appearance. Felony crimes requirea circuit court appearanceand any amounts due are imposed by the presiding judge. The collection agency receives the necessary information from the Clerk's Technology Division through an ASCII file using an FTP (file transfer protocol) process. The type of cases assigned for collection services will vary in age and amount due. The vendor must be flexible and work with the Clerk to achieve the most cost effective collections method possible. These debts may be recorded but are not secured. There shall be no guarantee of the number of cases placed, their ages, or their balances. The Clerk shall determine which cases are to be assigned for collection services. Pursuant to Florida statute, the Clerk will add a collection fee to the current amount due. Because the Clerk is required to collect and disburse funds pursuant to statute, the gross amount, which includes the collection fee, the collection agency receives to satisfy the debt must be forwarded to the Clerk. The Clerk will then disburse the statutory amounts to the appropriate governmental entities. B. SUBMISSION DEADLINE Sealed proposals shall be delivered during the Clerk's normal business hours in a sealed envelope and addressed to the Broward County Clerk, 201 SE 6th Street, Room 265, Fort Lauderdale, Florida 33301 (the Broward County central courthouse) no later than April 20, 2018, 12:00 PM (noon). Proposals will not be accepted after the deadline. Bidders are responsible for making certain that their proposal is received at the location specified by the due date and time. The Clerk is not responsible for delays caused by any mail, package or courier service, including the U.S. mail, or caused by any other occurrence or condition. The Clerk's normal business hours are Monday through Friday, 8:00 am through 3:30 pm excluding holidays observed by the Clerk. C. POINT OF CONTACT For information concerning procedures for responding to designated solicitation, contact Purchasing Manager Karen Joiner by email at kjoiner@browardclerk.org. Such contact shall be for clarification of bidding processes only. Page 2 FL-BROWARD-19-1035-A-000017 SECTION II - SPECIAL TERMS AND CONDITIONS 2.1 ADDENDA, CHANGES, AND INTERPRETATIONS Requests for clarification, modification, interpretation or changes to a proposal or bid specification must be received prior to the question and answer deadline. Requests received after the designated due date may not be addressed. Questions and requests for information that would not materially affect the scope of services to be performed or the solicitation process will be answered within the question and answer period and shall be for clarification purposes only. Material changes, if any, to the scope of services or the solicitation process will only be transmitted by official written addendum issued by the Clerk as a separate addendum to the RLI. Under no circumstances shall an oral explanation given by any Clerk's staff be binding upon the Clerk and may not be relied upon by the bidder to satisfy any condition of the bidding process or specification. All Clerk issued addenda to a bid are a part of the competitive solicitation documents and each bidder will be bound by such addenda. Bidders are solely responsible for reading and comprehending all Clerk issued addenda. 2.2 CHANGES AND ALTERATIONS Bidders may change or withdraw a proposal at any time prior to proposal submission deadline; however, no oral modifications to a bidder's submission will be allowed. Modifications to a bidder's proposal shall not be allowed following the proposal deadline. 2.3 BIDDER'S COSTS The Clerk shall not be liable for any costs incurred by bidders in responding to this RLI. 2.4 INVOICES/PAYMENT The Clerk will accept invoices for payment of services no more frequently than once per month. Each invoice shall fully detail the single amount to be paid for the collection services for the month and include a reconciliation of those cases in which payment for services is requested. The process for the monthly invoice reconciliation must comply with the Clerk's technical and accounting specifications. Payment will be made within forty-five days after receipt of an invoice acceptable to the Clerk, in accordance with the Florida Local Government Prompt Payment Act. If at any time during the contract, the Clerk shall not approve or accept the collection agency's work product and agreement cannot be reached between the Clerk and the collection agency to resolve the problem to the Clerk's satisfaction, the Clerk shall negotiate with the collection agency on a payment for the work completed and usable to the Clerk. 2.5 RELATED EXPENSES/TRAVEL EXPENSES All costs for the collection services are to be included in your proposal. The Clerk will accept only those costs that have been disclosed or requested in the bidder's proposal. 2.6 MISTAKES The bidder is solely responsible for understanding the requirements contained in this RLI. The submission of a proposal shall be prima facie evidence that the bidder has full knowledge (1) of the scope, nature, and Page 3 FL-BROWARD-19-1035-A-000018 quality of the work to be performed; (2) the detailed requirements of the specifications; and (3) the conditions under which the work is to be performed as contained in this RLI. Failure to understand the requirements of the collection services being requested will not relieve the bidder from liability and obligations as specified in this RLI. 2.7 ACCEPTANCE OF PROPOSALS/MINOR IRREGULARITIES 2.7. I The Clerk reserves the right to accept or reject any, all, or parts of proposals which do not make the proposal conditional in nature. A minor irregularity shall be defined as a variation from the solicitation that does not affect the price of the contract or does not give a respondent an advantage or benefit not enjoyed by other respondents, does not adversely impact the interests of other bidders, or does not affect the fundamental fairness of the solicitation process. The Clerk also reserves the right close the bidding process and to reissue a new RLI. 2.7.2 The Clerk reserves the right to disqualify any bidder during any phase of the competitive solicitation process and terminate for cause any resulting contract upon evidence of collusion with intent to defraud or other illegal practices on the part of the bidder. 2.8 RESPONSIVENESS In order to be considered as a responsible bidder, a bidder shall be fully capable of meeting all of the requirements of the solicitation and subsequent contract, shall be fully capable, including financial and technical capabilities, of performing as contractually required, and shall be fully capable of documenting the ability to provide good faith performance. 2.9 MINIMUM QUALIFICATIONS Bidders shall demonstrate business relationships with governmental agencies and must possess sufficient financial support, equipment and organization to ensure that collection agency can satisfactorily perform the services required under this RLI if awarded a contract. Bidders must demonstrate that the collection agency, or the collection agency principals, have successfully provided collection services with similar magnitude to those specified in the RL['s scope of services to at least one entity similar in size and complexity to the Clerk or can demonstrate that the collection agency has the experience with public sector clients and the managerial and financial ability to successfully perform the requested work. 2.9. l The bidder or principals shall have no record of judgments, pending lawsuits against the Clerk or criminal activities involving moral turpitude and shall have no conflicts of interest. 2.9.2 The bidder and those performing the work must be appropriately licensed and registered in the State of Florida. 2.10 INSURANCE REQUIREMENTS 2.10.1 WORKERS' COMPENSATION: Coverage shall apply to all employees for statutory limits in compliance with applicable state and federal laws. The policy must include the employer's liability with a minimum limit of $1,000,000.00 for each accident or incident. 2.10.2 COMPREHENSIVE GENERAL LIABILITY: The entity shall have minimum limits of Page4 FL-BROWARD-19-1035-A-000019 $1,000,000.00 per occurrence combined single limit for bodily injury liability, property damage liability and contractual liability endorsement. 2.10.3 BUSINESS AUTO POLICY: The entity shall have minimum limits of $1,000,000.00 per occurrence combined single limit for bodily injury liability and property damage liability. Designated automobile or other transport vehicles shall include owned vehicles, hired and non-owned vehicles and employee non-ownership vehicles. 2.10.4 PROFESSIONAL LIABILITY (ERRORS AND OMISSIONS) INSURANCE COVERAGE POLICY: The entity shall have minimum limits of$1,000,000.00 per occurrence professional liability (errors and omissions) insurance. 2.10.5 SPECIAL REQUIREMENTS: An appropriate hold harmless clause shall be included in the contract. Insurance policies meeting the requirements herein identified shall be maintained for the term of the agreement. Renewal certificates shall be sent to the Clerk 30 days prior to any expiration date. There shall also be a 30 day notification to the Clerk in the event of a cancellation or modification of any stipulated insurance coverage. The bidder shall insure that all subcontractors/bidders comply with the same insurance requirements that the bidder is required to meet. Failure to satisfy this requirement constitutes an irrevocable right for the Clerk to immediately terminate an agreement with the collection agency resulting from this RLI. The bidder will name the Clerk's office as an additional insured under all required policies. All required insurance policies shall be based on occurrence and not based on claims made. Certificates of insurance meeting the required provisions shall be sent to BROWARD COUNTY CLERK OF COURTS PURCHASING DIVISION, ROOM 265 201 S.E. 6th STREET FT. LAUDERDALE, FLORIDA 33301 2.11 SELECTION PROCESS A Selection/Negotiation Committee (SNC) will be responsible for recommending the most qualified bidder. It is anticipated, but not absolutely required, that the process for the designated procurement under this RLI will proceed in the manner described below. The Clerk's selection of the most qualified bidder may not necessarily follow the SNC's recommendation, as the Clerk retains absolute discretion in the selection process. 2.11.1 REVIEW OF WRITTEN SUBMITTALS: Each bidder shall submit evidence of its capability to provide the services required for the designated services. Any proposed selection criterion may be used by the SNC to prepare a matrix of responses. Any selection matrix used as a tool by the SNC in evaluating a bidder's written submittal or in making its decision for short Page 5 FL-BROWARD-19-1035-A-000020 listing is within the sole discretion of the SNC. Each short listed bidder will be contacted in a manner designated by the Clerk to advise bidders of the date and time for any presentations or interviews. 2.11.2 The Clerk will not consider oral communications which vary the terms of the submittals prior to the conclusion of the SNC's shortlisting of bidders. All questions seeking clarification of this RLI must be submitted in writing by email to the purchasing manager in a timely manner to permit the Clerk's SNC to prepare a formal answer. Likewise, all responses to this RLI must be submitted by the due date. No exceptions to or extensions of the RLI due date will be granted. 2.11.3 PRESENTATIONS AND INTERVIEWS: The SNC may choose to recommend a bidder based solely on the responses to this RLI. If the SNC determines that a presentation and interview is necessary to make its recommendation to the Clerk, then the SNC will provide to the bidders a list of the subjects for discussion. Each short listed bidder will be given equal time to make a presentation; however, any question-and-answer times following a presentation may vary. Based upon any factors the SNC determines to be appropriate to the selection process, the SNC will recommend the winning bidder(s) to the Clerk for her consideration. 2.11.4 CANCELLATION OF PROJECT: Subject to the Clerk's approval, the SNC may choose to cancel this collection services project and/or recommend rejecting all submitted proposals. 2.11.5 CONFIDENTIAL & PROPRIETARY: Records of the Clerk's office are subject to Chapter 119, Florida Statutes, and all related public records law. No response submitted to the RLI will be accepted by the Clerk if it contains a statement declaring any of the documents submitted to be confidential and proprietary unless a specific exemption from the public records law exists and the exemption is cited in the response to the RLI. 2.11.6 GOVERNING LAW/POLICY: Interested vendors agree that any resulting contract between the bidder and the Clerk's office shall be governed by the laws of the State of Florida, and the venue for any legal action arising thereto will be Broward County, Florida. A person or affiliate who has been placed on the convicted vendor list following a conviction for a public entity crime may not submit an offer to perform work as a bidder or contract with a public entity, and may not transact business with the Clerk for a period of 36 months from the date of being placed on the convicted vendor list. Interested vendors agree to comply with the Clerk's policy on lobbying. 2.11.7 CONE OF SILENCE: At the time of short listing bidders in the designated RLI process, a cone of silence will be imposed. A designated cone of silence means the following: after the short listing process, potential vendors and their representatives are substantially restricted from communicating regarding this RLI with any Clerk's staff or any person appointed by the Clerk to evaluate or recommend bidder selection. The cone of silence terminates when the Clerk takes action which ends the solicitation. 2.11.8 NO CONTINGENCY FEES: By responding to this RLI, bidders warrant that they have not and will not pay a contingency fee to any company or person, other than a bona fide employee working solely for the bidder, to secure an agreement pursuant to this RLI. For breach Page 6 FL-BROWARD-19-1035-A-000021 or violation of this provision, the Clerk, at the Clerk's sole discretion, shall have the right to reject a bidder's response or to terminate without liability any agreement awarded to a bidder or to deduct from any agreement price or otherwise to recover the full amount of such fee, commission, percentage, gift or consideration. 2.11.9 CLERK'S RIGHT TO REJECT LETTERS, TO DEMAND ADDITIONAL INFORMATION, AND TO USE UNSUCCESSFUL PROPOSALS: The Clerk retains the absolute right to reject any or all letters, to request additional information (the failure to provide such additional information may be considered a basis for rejecting a letter), to retain letters, and to use any ideas contained in them. The Clerk is not obligated in any manner to reimburse bidders for costs incurred in connection with responding to the RLI. RLI SUBMISSION Interested bidders should submit 5 total copies of all materials which indicate their qualifications to: Brenda D. Forman, Clerk Broward Connty Clerk of Courts Purchasing Division, Room 265 201 SE 6th Street Fort Lauderdale, FL 33301 Submittals MUST BE RECEIVED by the Purchasing Manager no later than 12:00 PM (noon), April 20, 2018. ELECTRONICALLY TRANSMITTED, LATE OR MISDIRECTED SUBMITTALS WILL NOT BE ACCEPTED. Page 7 FL-BROWARD-19-1035-A-000022 SECTION III - INFORMATION TO BE INCLUDED IN THE SUBMITTED PROPOSAL 1.0 OUALIFICA TIONS AND REQUIREMENTS I. I The bidder and/or owners must have been in the collection business for a minimum of five years. Circuit and county court collection experience is required. 1.2 The bidder's collection personnel devoted to the Clerk's receivables shall be experienced, qualified, and competent. 1.3 The bidder must provide a list of five courts for which collection services were provided and include the type of collections performed for those courts. I .4 The bidder must have sufficient financial capacity, working capital, and other financial,technical, and managementresources to performthe contract.Two of the bidder's most recent audited financial reports and an organizational chart to the extent allowed by Florida law must be submitted. (The bidder may request in writing that any financial report be kept confidential.) 1.5 The bidder must demonstrate sufficient knowledge of all applicable federal, state and local laws and regulations regarding debt collection. 1.6 The bidder must demonstrate how it complies with the Fair Debt Collections Practices Act with the knowledge the FDCPA does not apply to governmental collections. 1.7 The bidder must demonstrate ability to effect collections in all 50 states, U.S. territories and commonwealths and Canada. 1.8 The bidder must meet interstate collections requirements that may include being licensed, registered and/or bonded in the state where collection is being attempted or having a resident office in that state. 1.9 The bidder must have credit bureau reporting capability if authorized by the Clerk. The bidder must provide the names of the credit bureaus used and the process for entering and removing court debt. I. IOThe bidder must provide a list of all office locations and states in which it is licensed or bonded. 1.11 The bidder must demonstrate ability to handle data processing needs including FTP (file transfer protocol) transactions in a fixed ASCII format by providing technical specifications of currentprocesses. 1.12 The bidder must have ACH or wire transfer capability. 1.13 The bidder must demonstrate the ability to provide all report requirements as specified in Section VIII by providing examples of current reporting to clients and the method(s) used to report collections information to clients. 1.14 The bidder must submit documentation of American Collectors Association International (ACA) or other state and national trade association memberships. 1.15 The bidder must report any changes in the organization's ownership to the Clerk within thirty days of said change from the date of the RLI submission through the term of the collections agreement. 1.16 The bidder must provide current samples of collection notices and/or mailers used for governmental and/or court collections. Page 8 FL-BROWARD-19-1035-A-000023 1.17 The bidder must provide information on any municipal, county, state, or federal investigation, lawsuit, claim, bankruptcy,or challenge as to the bidder's owners, partners, or corporate officers during the past three years that might have a material impact on the organization's ability to continue functioning as a debt collector or might have a materialimpacton said owner, partner,or corporateofficer, including, but not limited to, any civil or criminal penalties. 1.18 The bidder must provide detailed description of its collection techniques, activities, and internal quality assurance to ensure desired collection performance. 1.19 The bidder must provide a summary, table, or graph by court case type (for example, civil traffic, misdemeanor, felony, etc.) showing prior effectiveness of collection services; such summary shall include (1) an average percent of debt collected in the last three years on a per client basis; (2) the recovery rate of the dollar amount placed versus the actual dollars collected on a per client basis; (3) the average age and balance ofaccounts on a per client basis; and (4) the turnover rate (days outstanding from placement to full payment) on a per client basis for at least five clients. 1.20 The bidder must demonstrate an understanding of the nature and scope of the Clerk's program as contained in Section VIII - "Specifications for Services," by providing appropriate work flow model(s) of the collections services offered, from day of debt placement to full collection. 1.21 The bidder may describe any other optional services it would be willing to provide to the Clerk. Page9 FL-BROWARD-19-1035-A-000024 SECTION IV 1.0 SPECIFICATION FOR SERVICES Within this section, the terms ~•account"or "debt"mean the same as "case" or "citation." The specifications will include, but are not limited to, the enumerated items below. A response to each of the following specifications is expected in the RLl response; for example, a response of"the vendor agrees to the specification" or "the vendor has the specified ability" may be appropriate for some of the enumerated specifications. Vendors may add information in their responses to provide clarity or scope regarding any enumeratedspecification. 1.1. The collection agency must undertake within 24 hours of receipt of assigned debts the collection of those assigned debts, without regard to type, age or balance of account, through whatever means approved by the Clerk. These means may include, but are not necessarily limited to, collection letters, skip tracing, telephone calls, utility service checks, and credit bureau inquiries and reporting if so authorized. 1.2. The collection agency may take no legal action against any debtor on behalf of the Clerk without the Clerk's prior written approval. 1.3. The cc,llection agency must institute any method specified by the Clerk for safeguarding the rights of individuals subject to collection. All practices must comply with state and federal consumer and collection practice laws as applicable. Although the FDCP A does not apply to designated type of collection, the bidder must follow the spirit of the FDCP A. Likewise, the spirit ofall truth and lending laws must be followed. l .4. The collection agency must stop all collections activity inunediately when notified by the Clerk to cancel accounts. The Clerk reserves the right to re-evaluate, adjust, cancel or recall any accounts assigned for collections. 1.5. The collection agency will not be allowed to settle any accounts for less than the amount indicated by the Clerk. 1.6. The collection agency must advise debtors, when applicable, that bankruptcy does not discharge an individual debtor from any debt to the extent such debt is for a fine, penalty, or forfeiture payable to and for the benefit of a governmental unit. Government fines or penalties are not dischargeable. See 11 USC 523(a) (7). 1.7. The collection agency must be able to effect collections in all 50 states, U.S. territories or commonwealths and Canada. The collection agency must meet interstate collections requirements that may include being licensed, registered and/or bonded in the state where collection is being attempted or having a resident office in that state. 1.8. The collection agency may not make changes to the content, verbiage, and/or format of any written notification without the Clerk's prior approval. With the collection agency's assistance, the Clerk will provide the content, verbiage and format of all written notifications to the debtor. Page 10 FL-BROWARD-19-1035-A-000025 1.9. The collection agency must provide at no cost to the Clerk all collection agency computer programming, collection agency ACH or wire transfers, and collection agency systems development or updates. Likewise, the collection agency may not charge the Clerk for copying, faxing, and postal charges of any kind which the collection agency may incur as a result of this RLI or the collections agency's collections processes. 1.10. The collection agency shall deposit to the Clerk's designated bank account on a daily basis by an ACH process or a wire transfer, the gross amount of payments the collection agency receives from the assigned debts. The daily deposit amount must correspond to a reconciled report pursuant to paragraph 3.3 below (see Required Reports and Files section below). Check payments from debtors may be held by the collection agency for a period specifically agreed upon by the Clerk. 1.11. The collection agency must provide the case number for each payment received and reported to the Clerk. 1.12. The collection agency is fully responsible for any check payment received, processed and reported by the bidder that is later returned for insufficient funds. The dishonored check payment becomes a collection item for and is the full responsibility of the collection agency. The Clerk under no circumstances will adjust the debt, and the Clerk will not issue a refund to the collection agency for the funds transmitted on that debt to the Clerk. The dishonored check shall not be commingled with the remaining debt balance, if any. 1.13. The collection agency must inform debtors to make remittances payable only to the collection agency. The collection agency may accept credit card payments; however, the collection agency may not assess charges to the Clerk for the acceptance of credit card payments. Nor shall the Clerk be financially responsible for any credit card payments the collection agency accepts that result in credit card disputes or credit card charge backs. 1.14. The collection agency shall immediately advise any defendant who is concerned about getting a driver license reinstated or a capias/warrant canceled to pay the Clerk directly. The Clerk's Felony, Traffic and Misdemeanor divisions will accept credit card payments and personal checks. The collection agency will receive credit for the payment unless the payment was received within ten calendar days of the debt placement. The payment will appear on a report from the Clerk. (See Required Reports and Files section below.) 1.15. The collection agency, its employees and agents shall perform as independent contractors and shall not be deemed as agents, representatives or employees of the Clerk. The collection agency shall not represent itself as the Clerk or as a deputy clerk under any circumstances. 1.16. The collection agency shall not subcontract, assign, forward or outsource any portion of a contract with the Clerk resulting from this RLI. 1.17. The collection agency shall hold confidential all information acquired during the performance ofa contract with the Clerk resulting from this RLI and shall not be open to public examination for any purpose except as provided by law. As required under the Florida statutes and any other applicable laws and regulations, social security numbers and bank accounts numbers are confidential and must be stored in a marmer to prevent access by unauthorized persons. The collection agency shall assume sole Page 11 FL-BROWARD-19-1035-A-000026 responsibility for the safety and security of all confidential information, as defined by the Florida statutes or any other applicable laws and regulations, that has been provided by the Clerk or the Clerk's designated staff to the collection agency. 1. 18. The collection agency or its agent shall not produce or otherwise use the products of a contract resulting from this RLI without the written consent of the Clerk. The Clerk retains all rights to all data, reports, programs, designs and other results arising from such contract. The Clerk reserves first publication rights to any products arising from such contract, and the Clerk may place the products in the public domain without the permission of the collection agency. Nothing herein shall be construed to limit the application of Chapter 119, Florida Statutes (Florida Public Records Act), by the collection agency to the materials produced in connection with such contract. Failure by the collection agency to abide by the provisions of the Florida Public Records Act may result in the immediate termination of any contract resulting from this RLI. The collection agency shall verify any payment or balance information with the Clerk only (Section 5.0, paragraph 5.1). At no time shall the bidder accept information supplied by a debtor or any other source as evidence to support a payment or an account balance. Any disputes between the collection agency and the debtor regarding amounts owed must be resolved with the Clerk or the Clerk's designated staff only. 1.19. 1.20. The collection agency shall provide the Clerk with a copy of all letters of complaint involving the agency's collection practices within ten days ofreceipt of said complaint. The collection agency must explain in writing to the Clerk what action was taken to achieve an acceptable resolution with the debtor. 1.21. The collection agency must attempt to collect the full balance due. The Clerk or the Clerk's designated staff will pro grammatically disallow the payment of a collection fee on any case that shows a remaining balance due on the placed debtor for a placed debt that is only partial paid, including any assessment for placing the debt with the collection agency. 1.22. The collection agency will not charge the Clerk if the collection agency is unable to recover moneys on accounts assigned. Additionally, no adjustments to the collection agency's collection fee will be made during the term of a contract resulting from this RLI. 1.23. The collection agency is solely responsible for all usual and customary costs incurred as a result of collecting accounts. Any costs for the automation of equipment; for computer programming; for installation of data lines; for printing, postage and associated equipment costs; and for other similar and associated costs will also be borne by the collection agency. 1.24. The collection agency will not be paid a collection fee for adjustments or corrections made by the court or the Clerk on a placed debt in which the collection agency has received payment, including, but not limited to, those cases in which a fine is suspended or waived or a clerical error has been corrected. A collection fee will also not be paid on any subsequent assessments or payments made after the date the placed debt was paid in full, including, but not limited to, a subsequent assessment for a driver license reinstatement fee. Page 12 FL-BROWARD-19-1035-A-000027 1.25. The collection agency shall electronically report on a daily basis to the Clerk or the Clerk's designated staff, through data files in ASCII format via FTP or other electronic transmission method mutually agreed upon, the amount collected by case number. 1.26. The collection agency shall not be paid on any account for which a subsequent court action negates collection activity. The account shall be canceled and returned to the Clerk. 1.27. The collection agency will not be paid a collection fee for accounts paid prior to the debt placement (assignment) date or for payments received by the Clerk within the first 10 calendar days of assignment to the bidder. 1.28. The collection agency may be paid for payments that are later disallowed due to a judicial order. The Clerk will offset the collection fee amount disallowed from the next invoice payment due to the collection agency. 1.29. Payment of any collection fee is contingent upon full payment having been received and transmitted to the Clerk on placed debts. No collection fee will be paid on placed debts which are only partially paid. Any collection fee amount that shows as a discrepancy between the collection agency records and the Clerk records on collection fees owed shall be set-aside for payment and not be subject to the Florida Prompt Payment Act until both parties are afforded a full review of the case record and both parties mutually agree to a resolution on the collection fee. 1.30. The collection agency shall return all accounts to the Clerk regardless of payments made on placed debts or arrangements made if the contract resulting from this RLI is terminated. The Clerk will pay any collection fee due at thattime. Upon termination of the contract, the collection agency will inform any debtors with whom it is dealing to make future payment(s) directly to the Clerk. 2.0 AGENCY/BIDDER/CLERK LIAISON 2.1. The collection agency will work with Clerk's staff to facilitate transmission of pertinent information between the Clerk and the agency. The collection agency must be able to receive and send data electronically. Most data being transmitted between the Clerk or the Clerk's designated staff and the agency will be by FTP. 2.2. The collection agency shall designate a project manager who will have responsibility for the collection agency performance and will be directly responsible for coordinating efforts with the Clerk or the Clerk's designated staff. 2.3. The collection agency shall have the ability to communicate with Spanish and Creole-speaking debtors. 2.4. The collection agency must provide for immediate telephone contact with the Clerk's collections project manager during the normal business hours of8:00 a.m. to 5:00 p.m. (EST). A maximum of one-hour turnaround time for responses to the Clerk's inquiries is required. 2.5. The collection agency, upon request by the Clerk, shall provide a written response to all complaints received by the Clerk of any alleged unlawful or unethical actions taken by the collection agency Page 13 FL-BROWARD-19-1035-A-000028 and/or its agents to collect a placed debt. The response shall be provided by the collection agency project manager and shall be received by the Clerk within fifteen days of the Clerk's request. 2.6. The collection agency shall permit Clerk and the Clerk's designated staff the right to visit the collection agency offices and its agents periodically for inspection of the facilities and operations used in the performance of any work under a contract resulting from this RLI. 2.7. The collection agency shall allow the Clerk's auditor or the Clerk's designated staff at any time to audit or reasonably inspect any of the collection agency's activities or communications that relate to the contractual obligations arising from this RLI. 3.0 REQUIRED REPORTS AND FILES 3.1 The collection agency must provide at a minimum the reports outlined below and any other reports required to reconcile fully any placed debts and any payments received and transmitted on those placed debts. 3.2 An acknowledgment report must be sent to the Clerk or the Clerk's designated staff by electronic mail within two hours of the transmittal of placed debts. The acknowledgement report will verify that the collection agency has received the placed debts. The acknowledgement report must indicate the number of placed debts by type and the date the placed debts were received. 3.3 A data file in an FTP orother mutually agreed upon electronic format specified by the Clerk must be made available daily by the collection agency on its FTP server for retrieval by the Clerk or the Clerk's designated staff during dates and times designated by the Clerk or the Clerk's designated staff. Therefore, the collection agency must have an FTP server that is accessible to the Clerk or the Clerk's designated staff during non-business hours. The data file must contain, at a minimum, the case number, the amount paid, and the date paid of placed debts. The Clerk or the Clerk's designated staff will evaluate the data file to see if it matches the Clerk's records. Accordingly, the collection agency must accurately enter case numbers in the data file so that the Clerk or the Clerk's designated staff can process case and payment information accurately. Only one line item containing the required information for each case is acceptable. If more than one payment exists for the same case number, only one payment total for that case should be reported in the data file. 3.4 A response file will be sent to the collection agency the following day via FTP, or other mutually agreed upon electronic transfer, that contains which payments the Clerk accepted or rejected. For those payments the Clerk accepts, the collection agency must transfer the GROSS collected amount of the accepted payments to the Clerk's designated bank account( s) by ACH or wire transferno later than the next business day. The rejected payments will be coded in such a way as to identify why they were not accepted. 3.5 The collection agency must be able to provide upon the Clerk's or the Clerk's designated staffs request a monthly performance/activity report which details each case assigned per month, the original balance of the placed debt by case, the date and amount of each payment by case number, and the remaining balance of the placed debt by case number. The collection agency must provide, at a minimum, a quarterly report that shows by case type the total amount of the placed debt by month and the total collected amount of the placed debt by month for all placed debts during the Page 14 FL-BROWARD-19-1035-A-000029 period of the contract arising from this RLI. 3.5 The collection agency must provide upon the Clerk's or the Clerk's designated staff's request a monthly cancellation report listing the accounts the bidder is no longer pursuing. The report must include the debtor name, each case number, the remaining balance and the reason the collection activity has ceased. If a debtor is deceased, a certified copy of the death certificate must accompany the cancellation report. The debtor's estate status and a probate case number, if any, should also be provided. 3.7 The collection agency must prepare a single monthly invoice for the collection fee. In addition to other information required by the Clerk, monthly invoices must indicate, at a minimum, the gross amount collected by case number, the entity to whom the payment was made (the Clerk or the collection agency) and the collection fee for those cases based on the contracted price. Each invoice must also contain the defendant's name and case number and an invoice number associated with it that designates the type of collection it represents (for example, traffic, felony, etc.) 3.8 If placed debts are handled from more than one office location, the collection agency will provide one consolidated invoice only for all collection types. Electronic invoices are to be sent to a designated email address as established by the Clerk or the Clerk's designated staff. 3.9 To the extent necessary to fulfill the terms of an agreement between the Clerk and the vendor arising from this RLI, invoices and other materials needed for payment must be in a media and format as designated by the Clerk or the Clerk's designated staff. Invoices must be received by the Clerk's office no later than five business days following the end of the preceding month. Any financial report, including both daily and monthly reporting sent to the Clerk, must be in an electronic format acceptable to the Clerk or the Clerk's designated staff. 3.10 The Clerk or the Clerk's designated staff may change the requirements for and contents of reports as needed. Other reports including, but not limited to, collection rates and aging reports may also be required. The Clerk or the Clerk's designated staff will specify to whom such reports shall be delivered. The collection agency will work with the Clerk to insure reports can be electronically retrieved and viewed using existing Clerk software. 3.11 Adjustments to the processes described herein as required by changes in law, court rule or implementation of other Clerk hardware or software devices or services will be developed and implemented at the Clerk's request at no cost. 4.0 ANTICIPATED VOLUMES 4.1 No minimum volume of accounts will be guaranteed. Volume will be driven by the success of collections and the availability of accounts. The Clerk will determine the number of cases and which cases will be sent to the bidder. If available, the anticipated volume of accounts may be requested by case type. 4.2 The amounts due on court cases assigned to the collection agency will vary based upon judicial ruling on individual cases, existing legal mandates, and any changes in law regarding assessments. Page 15 FL-BROWARD-19-1035-A-000030 4.3 Designated proposals to this RLI may result in a multiple award contract at the discretion of the Clerk only. 4.4 No adjustments to the collections fee will be permitted during the term of a contract arising from this RLI, including any renewal periods. 5.0 CLERK'S RESPONSIBILITIES 5.1 The Clerk will designate a contract administrator or collections manager for the contract period or identify an electronic e-mail address or electronic mail box for communications between the Clerk or the Clerk's designated staff and the collection agency. The Clerk's designee will be the primary liaison for day-to-day interactions with the bidder. 5.2 The Clerk or the Clerk's designated staff will provide to the bidder any required and available information about the debtor when the case is assigned. For certain court cases, designated information may include case number, citation number (if available), full name, date of birth, social securitynumber,sex, race, driver'slicense numberand state, address,telephone, birthcity and state, and account balance. For other court cases, debtor information will be provided based on its availability as found exclusively in the case record. All debtor information will be provided via FTP or other mutually agreed upon electronic transmission to the collection agency in a fixed ASCII format or other format integrates with the Clerk's financial reporting systems. 5.3 The Clerk or the Clerk's designated staff shall notify the collection agency when collection action is to be canceled and placed debts returned and whether such cancellation or return is temporary or permanent. 5.4 The Clerk or the Clerk's designated staff will electronically transmit to the collection agency by FTP, or other mutually agreed upon electronic transmission, a daily transaction adjustment file to placed debts containingthe case numbersand the new amow1t due. 5.5 Upon the assignment of placed debts to the collection agency, the Clerk or the Clerk's designated staff will not be expected to provide any further assistance in the collection of these debts. 5.6 The Clerk reserves the right to change any portion of the work outlined herein if required by federal law, state law, county ordinances, court orders, Clerk policies, administrative resolutions or administrative policies that mandate such change. Page 16 FL-BROWARD-19-1035-A-000031 ExhibitB PennCre it 916 South 14th St. • Harrisburg , PA 17 104 April 17, 2018 Brenda D. Forman Clerk of the Circuit and County Courts Broward County lJl h Judicial Circuit Court of Florida 201 SE6th Street Purchasing Division, Room 265 Ft. Lauderdale, FL 33301 Dear Clerk Forman: Penn Credit appreciates the opportunity to continue to demonstrate our experience and credentials to the Broward County Clerk of Courts. We have provided government collection services since our inception in 1987, and we have maintained a government collection presence in Florida since 1995. Since beginning our service as a collection vendor to the Broward County Clerk's Office in 2015, Penn Credit' s total collections have exceeded $10 million . With 30 years of government collections under our belt , Penn Credit has developed extensive experience serving hundreds of court and government jurisdictions. Our understanding of the challenges and opportunities surrounding the collection of court debts will enable us to continue maximizing recoveries while providing a superior level of customer service. In addition to serving the Broward Clerk's Office, we collect for 32 other Florida Clerks of Court and 50 city and county governments in Florida . Such clients include , but are not limited to, the Clerks of Court for the counties of Miami-Dade, Palm Beach, Orange, Hillsborough, Pinellas, Osceola and Duval. Furthermore , Penn Credit has an extensive municipal client base in South Florida . We prov ide collection services to the Cities of Ft. Lauderdale, Hollywood , Plantation, Pompano Beach, Miami and West Palm Beach. Supplementing our extensive court collections experience , Penn Credit will continue to provide the following benefits to the Broward County Clerkof Courts: • Commitment to Respectingthe Defendant: Accred itation with the Better Business Bureau and utilization of the latest contact center voice analytic s technology, Cal/Miner • Industry LeadingData Security& Technology:Maintain s PCI-DSScompliance and is SSAE18 SOCl & SOC2 audited by third part ies • FUSION Collection Platform & Data Exchange: FUSION and its web-based client access portal were created by Penn Credit' s programming staff and will exceed the Clerk's needs and requirements; Penn Credit will continue providing all requested reports and data files requested by the Clerk Phone (800) 800 -3328 • Fax (717) 238 - 1370 • www .penncredit .com FL-BROWARD-19-1035-A-000032 • Dedicated Florida-Basedliaisons: Our South Florida based representative, Philip Mennell , possesses extensive Florida court collections experience, actively participates with FCCC, and will provide local client relations support/project oversight to the Clerk and her staff • Privately Held with Stable Ownership: A family owned firm that reinvests profits back into the company, not to public stockholders or private equity groups; the firm has never been sold and has no plans to sell • FinanciallySound: Consistent organic growth, listed on the Inc. 5000 feature of the fastest growing private companies in America for the second consecutive year; the Clerk can be confident that our firm has the resources and capital to execute this contract • Active Industry Participation: Member of the collection trade association ACA International, including ACA's invite-only Committee of 100 and a founding member of the Institute for Collection Leadership (ICL) • Prepared for Future Growth: Penn Credit is moving to a new, expansive corporate headquarters in May 2018 I thank you for the opportunity to respond to this RLI and loo k forward to your response. Please feel free to contact Rhett Donagher, Manager of Sales & Marketing, at 561-371-2937 or rhett .donagher@penncredit .com for any questions or clarification to our response. Sincerely, FL-BROWARD-19-1035-A-000033 PennCredit • Service • Integrity • Results CONFIDENTIALITYNOTICE Section 815.045 of the Florida Statutes excludes "trade secret information " from disclosure under public records law. As such, Penn Credit has marked certain sections of th is proposal as confidentia l and requests that they be w ithheld from public disclosure. u Broward County Clerkof Courts RLI#2018-001 FL-BROWARD-19-1035-A-000034 PennCredit • Service • Integrity • Results QUALIFICATIONS AND REQUIREMENTS 1.1 The bid der and/or owners must have been in the coll ection businessfo r a minimum of five years. Circuit and county court collection experience is requ ired. Penn Credit is a privately held national collection agency founded in 1987. We utilize the latest collection strategies, operating in strict compliance with all local, state, and federal laws to deliver superior collection results for our clients while maintaining positive relations with defendants and constituents. Having served as a collection vendor for the Clerk since 2015 we are excited for this opportunity to continue our relationship with the Clerk. Our successful relationships have been built over the years by remaining focused on the needs of our clients. Through active participation with industry organizations, Penn Credit remains at the forefront of providing the latest collection products, technologies, and client support tools. Penn Credit maintains membership in ACA International, is PCI-DSScompliant, is SSAE18SOC1Type II audited, SOC2 audited, and is accredited by the Better Business Bureau. ~ -- BBB~ Why PennCredit? ► 100% Veteran Owned ► 30+ years of collections experience Member of ACA International ► Proprietary FUSION collection system ► Web-based client access portal ► Long-term FCCC supporter ► Robust compliance program ► We have taken a forward thinking, proactive approach to compliance with Telephone Consumer Protection Act (TCPA) regulations and Consumer Financial Protection Bureau (CFPB)policies by making the investment in our CallMiner platform, our newest call analytics technology , as well as a robust compliance program which we have strengthened significantly th rough our recent transition to a brand new compliance software package, Compliance 360. We utilize the latest collection and data security technology available to the industry and our staff members are certified by ACA International. PROJECT PLAN FOR THE BROWARD COUNTY CLERK OF COURTS Penn Credit focuses on the current and future needs of our clients and customizes work plans that help us exceed their objectives and goals. Penn Credit has become a leading provider of court and government collection services through developing strategies and solutions for each individual client as follows: • Reviewing and understanding the client's policies and procedures • Developing a custom collection strategy to meet the client's goals • Validating work expectations for local, state, and federal compliance • Accommodating future client requirements ) Broward CountyClerkof Courts RLI112018-001 FL-BROWARD-19-1035-A-000035 PennCredit • Service • Integrity • Results PROPRIETARY COLLECTION SYSTEM Penn Credit's proprietary FUSIONcollection system is the core of our collections operation. FUSION provides our collections, payment processing, and support staff with superior efficiency, individual account insight, and the ability to fully customize individual modules. Once delinquent accounts are loaded into FUSION, our collection process commences with: • Outbound phone contact using multiple dialing strategies • Telephone Consumer Protection Act compliant cell phone calling programs • Inbound contact center with extended evening and weekend hours • Letter series customized to the Clerk's specifications • Latest skip-tracing techniques to locate defendants (including our Waterfall process) • Convenient payment options including over the phone and web based P~lJnCre.dit ~- Fusion WHAT SETS PENN CREDIT APART FROM OUR COMPETITORS: • • • ) Current vendor for Broward County Clerk of Courts 30+ years experience collecting government debts Professional collection staff trained in Florida court debt collections, Penn Credit has 33 Florida Clerk of Court Clients • Proprietary FUSIONcollection software developed and maintained in-house • South Florida based staff for regular in-person meetings to evaluate trends, collection results, and program improvement based on joint review efforts and solutions • Established corporate structure ensures effective communications between Penn Credit and the Clerk • Convenient web-based Client Access Portal • Contact center voice analytics through CallMiner HIGHEST ETHICAL AND COMPLIANCE STANDARDS Penn Credit is proud of its hard-earned reputation in the collection services industry as a leading firm with the highest ethical standards and dedication to collection law compliance . As a national organization, we employ a full-time compliance department to ensure that all collection programs, strategies, services and use of technology are conducted within the limits set forth by Federal, State, and Local laws and the business rules of our clients . FLORIDA CLIEN T RELATIONS PRESENCE Penn Credit's South Florida-based representative, Phil Mennell, will continue to be the local representative to the Clerk for the upcoming contract. Our CEO/Owner, Donald C. Donagher, Jr., is also a resident of South Florida and will be readily available to meet in-person with the Clerk and the Clerk's staff. ) Broward CountyClerkof Courts RLI 112018-001 FL-BROWARD-19-1035-A-000036 PennCredit • Service • Integrity • Results ACTIVE INDUSTRY PARTICIPATION Penn Credit is an active member with ACAInternational{American Collectors Association) and our CEO/Owner, Donald C. Donagher Jr., is a member of ACA's invite-only Committee of 100. Further, Penn Credit is a founding member of the Institute for CollectionLeadership{ICL). This is an advocacy and think-tank organization for large collection agencies. Their activities and programs complement and support those of ACA Internationa l. Penn Credit is a member and/or supports numerous government conferences, such as: • • • • • • • • f l' n)OJ CO~ n>< CD Q. ~ Ovl t:: ~ ' ~ ~ .s::..... ·- C:"' 0 0JVl a:~ u 5 u E ._ ., ::,U "' ~ C: QI~ .~ :;; ~ ..c: 1u - (U 0 1 (II ~ .., ,...:, 0 ' V') cGI ~ 8 ..,_,:, V) ~c: ~ u n, C 0 :i::. n, ·-cn, N e.o 0 ~ i5 e u ..;J Ie~ ,~.f I ~ ' (II ti 4J 11D (II C CV Gi ~ C .~ J9 = a. C: QI eo 'KE IuE &"' Q. .,, ..c: (II 0 I- u 0 I ~ C. ~if~~ C: ~ n, ...... ,-... ...... IC f1 ._g-J9 u ~ C t=g ~ U QIQI (II~ C g ·~ tlO C -~ '.§ ~~ Cl l::_0 C. & ::i .0 VI ·.:: .... E !ti I 0 u ..; 00 N E rt) ... ~ rtl • '- uC C a.. C: 0 3 Q.) ~ 8 ~3 ~ ~ ~ .c Q.) 0 I.I O != oq tf 'ti I?.§ §. .... C: <:t 0 ...... 0 Vl ·.i:. • I.J I.O 0 ...... ..... CT> ! .~§.~~ .2 FL-BROWARD-19-1035-A-000058 PennCredit • Service • Integrity • Results Penn Credit requests that the following financial statements be kept confidential . PENN CREDIT CORPORAT ION FINANCIAL STATEMENTS YEARS ENDED DECEMBER 31, 2017 AND 2016 ) ~ AKER TILLY Candor. Insight. Results . Broward County Clerk of Courts RLI #2018-001 FL-BROWARD-19-1035-A-000059 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000060 NOTICE TO REQUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000061 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000062 NOTICE TO REOUESTOR : THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000063 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000064 NOTICE TO REOUESTOR : THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000065 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000066 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000067 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000068 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000069 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000070 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000071 NOTICE TO REQUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000072 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000073 NOTICE TO REQUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000074 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000075 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000076 Service • Integrity • Res11Tts PENN CREDITCORPORATION FINANCIALSTATEMENTS YEARSENDEDDECEMBER31, 2016 AND2015 ) ~AKER TILLY Candor.Insight.Results . FL-BROWARD-19-1035-A-000077 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000078 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000079 NOTICE TO REQUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000080 NOTICE TO REQUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000081 NOTICE TO IIBOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk information. .org for further FL-BROWARD-19-1035-A-000082 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000083 NOTICE TO REQUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000084 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000085 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk information. .org for further FL-BROWARD-19-1035-A-000086 NOTICE TO REQUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk information. .org for further FL-BROWARD-19-1035-A-000087 NOTICE TO REQUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000088 NOTICE TO REQUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000089 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000090 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT . §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000091 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000092 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000093 PennCredit • Service • Integrity • Results 1.5 The bidder must demonstrate suffic ient knowledge of oil applicable federal , state and local laws and regulations regarding debt collection . COMMITMENT TO COMPLIANCE Penn Credit will maintain the highest standards of integrity in order to provide the Clerk with superior results. The debt recovery industry is covered by a multitude of laws and regulations. Penn Credit understands the importance of staying abreast of and complying with all applicable federal, state, and local laws and regulations. We are keenly aware that our debt recovery practices directly reflect on our clients; therefore, collectors are required to adhere to strict ethical and professional standards. Our management staff is very active in the daily routine of its collection staff and monitors their performance through group and individual training sessions, verbal quality audits through voice recording/monitoring technology, and work standard audits; compliance is assured through regular monitoring of all collectors and immediate follow up on any issues or disputes . Penn Credit adheres to the following: ) • Fair Debt Collection Practices Act (15 U.S.C. § 1692 et seq.) • Fair Credit Reporting Act (15 U.S.C.§ 1681 et seq.) • Telephone Consumer Protection Act of 1991 • Gramm-Leach-Bliley Act (15 U.S.C.,Subchapter 1, §6801-6809) • Consumer Credit Protection Act (15 U.S.C. 1601 et seq.) • The Privacy Act of 1974, as amended (5 U.S.C. § 552a) • Fair Labor Standards Act and Federal minimum wage laws • Any and all State and local regulations Furthermore, PennCredit is a strong supporter of ACA lnternational's policies and educational programs. We have adopted their Codeof Ethicsand Code of Operations,and a link on our website leads to their popular public awareness and assistance tool, Ask Doctor Debt . This application allows defendants to obtain facts regarding collection laws; there is also an FAQ in which defendants may submit questions and view past responses. Broward CountyClerkof Courts RU 112018-001 FL-BROWARD-19-1035-A-000094 PennCredit • Service • Integrity • Results 1.6 The bidder must demonstrate how it complies with the Fair Debt Collections Practices Act with the knowledge t he FDCPAdoes not apply to governmental collections . FDCPAREGULATIONS AND ACA INTERNATIONAL CERTIFICATION Prior to commencing work for Penn Credit, each collector must learn and understand the requirements as outlined in the Fair Debt Collection Practices Act and all other applicable regulations; an acknowledgment of the collector's understanding of requirements must be completed and signed by the collector prior to commencing collection efforts. It is. Penn Credit's goal that all collectors attend ACA Certification classes to become ACA certified within 6 months of hire. ACA certification includes extensive training on the FDCPA and professional telephone techniques. Our staff also maintain numerous ACA certifications: • • Corporate Compliance Manager: Credit and Collection Compliance Professional (CCCP) VP of Client Relations: ACA Certified Credit, Collections Compliance Officer (CCCO),and ACA Scholar Recipient and Fellow All 8 Penn Credit trainers are ACA Certified Trainers All Division Managers are ACA Certified Trainers; all training is reinforced by the management team on a daily basis • • ACA International Collector's Pledge ) The ACA Collector's Pledge is a voluntary, personal commitment to treat the defendant with dign ity and respect in every aspect of their work. It is a reflection of ACA member values and the paramount importance to adhere to professional practices. All Penn Credit staff adhere to the pledge and it is posted throughout our contact centers to promote effective collection methods. "I believe every person has worth as an individual. I believe every person should be treated with dignity and respect . I will make it my responsibility to help consumers find ways to pay their just debts . will be professional and ethical . I will commit to honoring this pledge ." I "Penn Credit has been a reliable company that consistently yields high recoveries of our delinquent accounts and provides excellent customer service." -- Cynthia M. Guerra, Esq., COO Clerk and Comptroller Palm Beach County, FL Broward County Clerk of Courts RLI #2018-001 FL-BROWARD-19-1035-A-000095 PennCredit • ServicP • Integrity • Rosu/ts 1. 7 The bidder must demonstrate ability to effect collections in a/150 states , U.S.territories and commonwealths and Canada. Penn Credit is licensed in all 50 states, the District of Columbia, and Puerto Rico, and has the ability to affect collections in other territories and commonwealths through subcontracted collection vendors. 1.8 The bidder must meet interstate collections requirements that may include being licensed, registered and/or bonded in the state where collection is being attempted or having a resident office in that state . State or Municipality Requirement Alabama Certificate Alaska License State or Municipality Requirement Certificate ebraska License Arizona License License Arkansas California License Certificate Certificate Certificate Colorado Connecticut License License e aware License Certificate ·cense License North Carolina District of Columbia License orth Dakota Florida Georgia License License Certificate Certificate Hawaii License Idaho License License Illinois Indiana License License Iowa Certificate Certificate Certificate Kansas Kentucky Louisiana Certificate Certificate License Maine License Maryland License License Certificate ichigan License License Minnesota License License Mississippi Certificate Certificate Certificate License Massachusetts s Pennsylvania Puerto Rico hode Island License Certificate License License Certificate Certificate License Certificate Broward County Clerkof Courts RLI112018-001 FL-BROWARD-19-1035-A-000096 PennCredit • Service • lnlcgrity • Rosu/ts THE LICENSEEIDENTIFIEDBELOWIS AUTHORIZEDTO CONDUCTBUSINESS AS INDICATEDBY THE LICENSETYPE. ) LICENSETYPE: ConsumerCollectionAgency LICENSENAME: DBANAME: PENNCREDITCORPORATION ORIGINALDATEOF LICENSE: LICENSENUMBER: LICENSEEXPIRATIONDATE: 3/14/1995 CCA0900232 12/31/2018 LICENSEMAIN ADDRESS: STREET: 916 S 14 ST CITY: HARRISBURG STATE: ZIP CODE: zz FL-BROWARD-19-1035-A-000097 PennCredit • Service • Integrity • Results State of Florida Department of State I certify from the records of this office that PENN CREDIT CORPORATION is a Pennsylvania corporation authorized to transact business in the State of Florida , qualified on May 27, 1999. The document number of this corporation is F99000002722. I further certify that said corporation has paid all fees due this office through December 31, 2018, that its most recent annual report/uniform business report was filed on January 4, 20 l 8, and that its status is active. I further certify that said corporation has not filed a Certificate of Withdrawal. ) Given under my ltand a11dtlte GreatSeal of tl,e State of Florida at Tal/al,assee,tl,e Capital,this tT,eFour/I, day of January, 2018 ~Q~ Secretary of State Tracking Number : CC3773868698 To autbcntlcate tbL! certincatc,visit the following slte,cntcr tbL!number, and then follow tbe instructions displayed. bttps: //serviccs.sunblz.org/Filings /CertificateO!Status /CertilicateAutbentication Broward County Clerk of Courts RLI 1/2018-001 FL-BROWARD-19-1035-A-000098 PennCredit • Service • Integrity • Results 1.9 The bidder must ha ve credit bureau repo rting capability if authorized by the Clerk. The bidder must pro vide the names of the credit bureaus used and the process for entering and removing court debt. CRED IT BUREAU REPORT ING Penn Credit does have reporting capabilities to TransUnion, Equifax, and Experian. However, within the past several years, the credit bureaus have announced the National Consumer Assistance Plan. This policy change enhances the credit bureau's ability to collect complete and accurate consumer information and provides consumers more transparency when interacting with consumer reporting agencies about their credit reports. The plan was announced after cooperative discussions and an agreement with the Attorneys General of multiple states. As a part of this plan, collection agencies cannot report debt that did not arise from a contract or agreement to pay, including, but not limited to, certain fines, tickets, and other assessments- for example: library fees or fines, parking tickets, speeding tickets, and court fees or fines. Penn Credit will keep the Clerk informed of any relevant changes to the credit bureau's policies, particularly if reporting of court delinquencies become permitted. ) ) Broward County Clerkof Courts RLI #2018-001 FL-BROWARD-19-1035-A-000099 PennCredit • Service • Integrity • Resul/s 1.10 The bidder must provide a list of all office location s and state s in which it is licensed or bonded. HEADQUARTERS 916 S. 14th Street; Harrisburg, PA 17104 Penn Credit's headquarters , in Harrisburg, Pennsylvania, are where the majority of our collection efforts take place. This is also where our management personnel, IT department, and main collection floor are located . This centralized location provide s us with greater efficiency in recovery and the highest yield returns . In late May 2018, we will be moving to our new headquartersapproximately five miles away from our current office with a 200+ agent seating capacity. This facility is over 36,000 square feet and w ill have enhanced training facilities, a dedicated compliance department suite as well as expanded break/concession areas for staff. Penn Credit has satell ite contact centers listed below: ) ARIZONA CONTACT CENTER NEW JERSEYCONTACTCENTER 4636 East University Drive Suite 200 Phoenix, AZ 8S034 309 Fellowsh ip Road, East Gate Center Suite 104 Mt. Laurel, NJ 08054 STATECOLLEGECONTACT CENTER 100 Scenery Park Drive State College PA 16801 Penn Credit is licensed and bonded to-and does-conduct business in all 50 states, the District of Columbia, and Puerto Rico. Penn Credit's Harri sburg Headquarte rs u Broward CountyClerk of Courts RLI #2018-001 FL-BROWARD-19-1035-A-000100 PennCredit • Service • Integrity • Results 1.11 The bidder must demonstrate ability to handle data processing needs including FTP(file transfer protocol) transactions in a fixed ASCIIformat by providing technical specificationsof current processes. INFORMATION TECHNOLOGY/DATA PROCESSING CAPABILITIES Our collection activities are conducted using FUSION, an in -house developed, completely automated, accounts receivable management system. This platform , designed and written entire ly by Penn Credit's Information Technology staff, provides quality and versatil ity to our clients. Because we are independent of an outside source to customize software changes, we are able to efficiently tailor FUSIONto meet the needs of our clients. Penn Credit routinely utilizes our customized software to: • Support the flow of relevant data through reports, remittances, and interfaces • Maximize strategic follow-up on all collection accounts in our system • Monitor and review collection activity • Customize performance reporting and collection letter series • Recognizeand react to specifically coded accounts • Automatically link multiple accounts SECUREDATATRANSFEROPTIONS Penn Credit will continue to exchange data with the Clerk via SFTPand can accommodate other methods as needed . We accept accounts electronically in various ways: • • • • • • SFTP- SSHFile Transfer Protocol FTPS- File Transfer Protocol over Secure Socket Layer (SSL) FTP/PGP- File Transfer Protocol with PGP Encrypted File HTTPS- File Transfer via Secure Website Secure Email Standard Email with PGP Encryption Further, we can accept electronic files in the following format types: • FixedLengthASCIIdata • EDI- Electronic Data Interchange • XML- Extensible Markup Language • Comma Separated Value (CSV) • Tab Delimited • ExcelSpreadsheet The multi-talented IT team at Penn Credit has extensive knowledge and experience in the collection industry. Our IT team will continue to work closely with the Clerk to ensure all aspects of the project regarding data transfer and IT support continue to be processed in a timely and accurate manner. Broward County Clerk of Courts RLI #2018-001 ~ / J!~.§. it SSAE16 'tfli,.,-V> T'(?eII A1,;ck1 Con\Peted FL-BROWARD-19-1035-A-000101 • PennCredit • Service • Integrity • Results FUSION COLLECTI ON SYSTEM IBM pSeries Model 720 Server • Four 3.0GHz 64-bit Power 7 processors • 32GB of memory • 2 x 74GB 15,000 RPM internal disks & DVD-Rom • Dual Gigabit network interface • Dual 4 Gigabit Fibre adapters • AIX version 6.1 IBM 053524 Storage Server • Dual 4 Gigabit Fibre adapters • 2 Gigabit Cache per controller • 13 X 300GB 10,000 RPMSelf Encrypting Drives • Expansion up to 96 Terabytes of disk space Software : • Proprietary collection software designed and developed by our programming staff • 100% Java Objects r ) Additional Hardware • Dell Optiplex Computers • Dell and IBM Servers: Web, FTP,Secure E-mail, Exchange, Domain Additional Software • Collector Training Software • Microsoft Office Products • Microsoft Internet Explorer • Microsoft Windows Vista Phone • MITEL 3300 Phone System • prarieFyre Contact Center Solution - MITEL Enterprise Edition • MITEL Application Suite • MITEL Unified Communications Suite • CACTICall Recording System • IAT CT Center Predictive Dialer Platform P~lJnCr~dit ~- Fusion _____ ._, / ~\/IJJ,,,. /e.~ W SSAE16 ~ Type l 1A.l.dt\~•k4 FL-BROWARD-19-1035-A-000102 PennCredit • Service • lntegnw • Rnsl/lls 1.12 The bidder must have ACH or wire transfer capability. Penn Credit has the capability to remit gross collected funds on a daily basis by ACH as requested by the Clerk. 1.13 The bidder must demonstrate the ability to provide all report requirements as specified in Section VIII by providing examples of current reporting to clients and the method{s) used to report collections information to clients . REPORT ING CAPAB ILITIES Penn Credit's collection system (FUSION) maintains a statistical database of performance figures and is able to comply with any reporting requirements the Clerk may have. With a very flexible range of reporting options, Penn Credit has the ability to comply with any reporting requirements , both for internal monitoring and forecasting. Typically, reporting to our clients includes the Acknowledgment (either concise or detailed version), Payment Analysis, Spindown, Statement of Collection, and Cancellation reports. Penn Credit is also currently providing the Clerk with daily payment and monthly invoice files. Reports and files can be sent via secure email, hard copy, or placed on an FTPsite for pickup and can be provided in any format including Microsoft Word, Excel, and Adobe PDF,or other formats as needed. ) Acknowledgment Report serves as a receipt verifying all accounts placed have been received by Penn Credit. Options include a concise version or a detailed version. Payment Analysis provides information relating to collection performance, broken down by month of placement. This report illustrates recovery performance and allows the client to forecast future recoveries. Regression (Stair-step) Analysis provides a 12-month record of liquidation rates per month. Statement of Collection details accounts to which payments have been applied during the statement period. This report indicates not only amounts paid by defendants , but also commissions due Penn Credit for collection services rendered, thus serving as an invoice for the client. Cancellation Report lists all accounts scheduled for return , along with the client account number, defendant name, balance, applicable dates, and reason for return . Broward County Clerkof Courts RLI#2018-001 FL-BROWARD-19-1035-A-000103 PennCredit • Service • l11tognt1·• Rosu/ls Additional reports available upon request include: Stat us Report provides a complete overview of all account information (payments, defendant contacts, collector note s, etc.) and current account status (i.e. paid in full, defendant bankruptcy, defendant deceased, account disputed, etc.). Account Update Report can be customized to include all updated defendant contact info rmation (addresses, phone numbers, etc. as applicable), notes made during the collection process, account status, payment information , and any other data requested by the client. Client Profile Report provides an overall breakdown of accounts' status, accounts' aging, placements, account balances, addresses, and phone numbers. Client Statisti cal Summary Report combines several of Penn Credit's reports, including our Spindown and Client Profile reports. Collection management and our clients are able to view and track trends for recoveries, placement age, account balance, as well as mail return and bad phone numbers . ) Reconciliati on Report is an electronic reconciliation of accounts on Penn Credit's system with accounts held on the client's system; this file is typically returned to client in the same format as the inbound file (or as requested). Samplereportshave beenprovidedon the following pages. u Broward County Clerk of Courts RLI112018-001 ~'tf/lJ,,,ii/SSAE16 V>A!~ ._ _ Typo II-'»dll Completed FL-BROWARD-19-1035-A-000104 PennCredit • Service • lntcgr,/ ~ • Rosu/ts Acknowledgment Reports From: EReports@penncredit . com To : Client's Email Address Subjec t : P8888 - New Business Acknowledgement from Penn Credit Penn Credi t Corporatio n New Business Acknowl edgement Summary ** Acknowl edgement with t hanks** This assignment is accepted under our usual terms and conditions that we have wi th you. Ple ase notify this agency without delay of any payment made to you by the debtor or any contact that the debtor has wit h you. Report Date : MM/DD/YYYY Client#: P8888 Client Name: Wat er Company # of Accounts: ###,### Total Dollars : $$$$$$$ Penn Credit Corporation ) NEW REFERRAL ACKNOWLEDGEMENTREPORT ReportDate: MM/DD/YYYY Createdfor: [ClientName) Acco1tru J#,, ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## Nw....._ ~«are ~ Smith,John 123 Walnut Street Smith, Jane Smith, John 123 Main Street 165 Elm Street Smith, Jane 124 Chestnut Street Smith, John "Clty;,staJ) ;Zfp - - Anytown, USA 11111 Anytown, USA 11111 1PJacedDate 'Serv~epijte SBj lW.!! MM/DD/YY M M/DD/YY MM/DD/YY MM/DD/YY MM/DD/VY Anytown, USA 11111 MM/DD/YY MM/D D/YY MM/0D/YY 124 Wal nut Street Anyt own, USA 11111 MM/DD/YY MM/DD/YY Smith, Jane 124 Main Street Anytown, USA 11111 MM/DD/YY MM/DD/YY Smith,John 170 Elm Street Anytown, USA 11111 MM/DD/YY MM/0D/YY Smit h, Jane Anyt own, USA 11111 MM/DD/YY MM/0D/YY Smit h,John 130 Chestnut Street 135 Waln ut Street Anytown, USA 11111 MM/DD/YY MM/DD/YY Smith, Jane 128 Main Street Anytown, USA 11111 MM/DD/YY MM/DD/YY Smith, John Smith, Jane 167 Elm Street Anytown, USA 11111 MM/DD/YY MM/DD/YY 145 Chestnut Street Anytown, USA 11111 Anytown, USA 11111 MM/D D/YY MM/DD/YY ReportTotal 12 Accounts $ $ $ $ $ $ $ $ $ $ $ $ .. 1,500.00 500.00 650 .00 750.00 625.00 435.00 498.00 1,275.00 1,450.00 650.00 975 .00 1,950 .00 $11,258 .00 FL-BROWARD-19-1035-A-000105 _J Report Date: M M/ DD/ YYYY Penn Credit Corporation PAYMENT ANALYSIS REPORT Creat ed for: [Cli ent Nam e] 0 MM/YYYY MM/YYYY MM/YYYY MM/YYYY MM/YYYY MM/YYYY MM/YYYY MM/YYYY MM/YYYY MM/YYYY MM/YYYY MM/YYYY Year Total 1,364 1,764 1,535 1,114 1,464 2,972 2,369 3,672 3,257 2,353 2,059 1,3 21 25,244 $87,297.95 $113 ,936 .76 $102 ,231.60 $82,005 .76 $107,838.94 $213 ,034 .08 $172,214.42 $257,266.81 $192,911.16 $140,766.15 $135,793.83 $98,073 .27 $1,703,370 .73 $40,238.79 $28,075.95 $34,025.90 $48,372.97 $30,847.50 $43,240.81 $27,225.16 $32,787.05 $34,450 .55 $35,075.82 $57,720.82 $70,942.86 $41,694 .70 $62,811 .78 $59 ,674.81 $63,527 .03 $37,287.31 $67,192.78 $19,692.05 $55,284.28 $11,429 .75 $36,952.27 $3,653.10 $34,685.96 $385 ,777 .60 $591 ,112.40 n $242.00 $251.40 $424.50 $127.80 $226.85 $1,329.40 $1,868 .85 $4,258 .75 $3,316.15 $2,162.05 $820.90 $65.00 $15,093 .65 $0.00 $113 ,685.36 $0.00 $101,807.10 $0.00 $81,877.96 $0.00 $107,612.09 $0.00 $211,704.68 $0.00 $170,345.57 $0.00 $253,008.06 $0.00 $0.0 0 $189,595.01 $138,604.10 $0.0 0 $134,972.93 $0.00 $98,008.27 $0.00 $0.00 $1,688,277 .08 32.25 % $58,980.00 29.93% $79,659.46 30.30% $70,959.60 33.25% $54,652.80 32.01% $73,161.54 27.26 % $153,983.86 24.48 % $128,650.87 23.59% $193,333.25 19.67% $152,307.70 14.21% $118,912.05 8.47% $ 123,543.18 3.73% $94,355.17 22.85 % $1,302,499.48 "0 Q) < 3 (I) ::s ,... )> ::s Q) < Ill Ill :-0 (I) "C Pa ment Anal sis Re ort Le end Place ment Collections = The dolla rs co llected on the specific month's placemen t . ., ,... 0 Mont hly Collec ti ons= The do llars coll ected du r ing the indicated month and yea r. Tot al Adj ustme nts = CRQ + STL + BKR + ADJ Cancell ations= Agency Cancellations Collectab le = $ Refer red - Adj ustments LIQ% = Placement Coll ections/ Coll ectable Acti ve Dollars= Collecta ble - Placement Collections - cancellations Note : all st atistics are based on placement month and year. The only exception to th is rule is the monthly collection column. FL-BROWARD-19-1035-A-000106 C Penn Credit Corporation STAIR-STEP/REGRESSIONREPORT Mth/Y r MM/DD/YY MM/0 0/YY MM/DD/YY MM/00/YY MM/00/YY MM/00/YY MM/0D/YY MM/00/YY MM/0D/YY MM/00/YY MM/00/YY MM/00/YY MM/00/YY # Referred $ Referred 3,192 $208,354 1,364 $87,298 1,764 $113,937 1,535 $102,232 1,114 $82,006 1,464 $107,839 2,972 $213,034 2,369 $172,214 3,672 $257, 267 3,257 $192,911 2,353 $140,766 2,059 $135,794 1,321 $98,073 B' mnlatlVe i~= ve~ r~ Mth/Yr MM/00/YY MM/0D/YY tJ lg _u, !~ MM/DD/YY MM/0D/YY MM/0D/YY MM/0D/YY MM/00/YY MM/00/YY MM/00/YY MM/DD/YY MM/00/YY MM/00/YY MM/00/YY 1 2 7.42% 8.20% 3.74% 9 .29% 4.80% 8.45% 3.60% 9.47% 3.09% 7.83% 3.78% 12.72% 7.35% 10.06% 5.16% 8.83% 6.97% 8.88% 6.07% 8 .08% 4.15% 6.32% 2.65% 5.60% 3.33% 3 S.S1" 5.19% 3.94% 3.90% 8.95% 6.77% 3.91% 5.20% 4.29% 2.96% 3.24% 4 3.29" 2.71" 3.28% 4.56% 4 .58% 3.93% 2.679' 2.84% 1.73% 2.16% s 1.21" 2.79% 3.35% 2.37% 2.50% 1.78% 1.37% 1.17% 1.26% 6 1.63% 2.86% 1.76% 2.25% 1.97% 1.59% 0.83% 1.02% 7 2.54" 1.14% 0 .94% 1.47% 1.82% 0.49% 0 .87% 8 1.20% 1.49% 1.01% 0.93% 1.40% 0 .88% 9 0.93" 0.81% 1.27% 0 .78% 1.07% 10 0.S4" 0.86% 0.45% 0.85% 11 0.70" 0.79% 0.47% 12 0.57" 0.34% 13+ 0.44" Total 34.17" 32 .01% 29.72% 30.17% 33.20% 31.95% 27.099' 24.21% 23.20% 19.33% 13.99% 8.42% 3.33% o:6i~cement ,ilo!la'rs' # Referred $ Referred 3,192 $208,354 1,364 $87,298 1,764 $113,937 1,53 5 $102,232 1,114 $82,006 1,464 $107,839 2,972 $213,034 2,369 $172,214 3,672 $257,267 3,257 $192,911 2,353 $140,766 2,059 $135,794 1,321 $98 ,073 1 7.42% 3.74% 4.80% 3.60% 3.09% 3.78% 7.35% 5.16% 6.97% 6.07% 4.15% 2.65% 3 .33% 2 15.61% 13.02% 13.25% 13.07% 10.91% 16.50% 17.41% 13.98% 15.86% 14.15% 10.47% 8.26% 3 21.12% 18.21% 17.19% 16.97% 19.86% 23.27% 21.32% 19.18% 20.14% 17.11% 13.71% 4 24.41% 20.92% 20.47% 21.52% 24.44% 27.20% 23.99% 22.02% 21.88% 19.26% s 25.63% 23 .71% 23.82% 23.89% 26.94% 28.98% 25.36% 23.19% 23.14% 6 27.25% 26.57% 25.58% 26.15% 28.90% 30.58% 26.19% 24.21% 7 29.79% 27.71% 26.52% 27.62% 30.73% 31.06% 27.06% 8 30.99% 29.21% 27.52% 28.55% 32.13% 31.95% 9 31.92% 30.01% 28.80% 29.33% 33.20% 10 11 12 13+ 32.46% 33.16% 33.73% 34.17% 30.87% 31.66% 32.01% 29.24% 29.72% 30.17% Total 34.17% 32.01% 29.72% 30.17% 33.20% 31.95% 27.09% 24.21% 23.20% 19.33% 13.99% 8.42% 3.33% V, r+ ... DJ I V, r+ ff) "C ....... :::0 ff) ... o· :::s C7Q ff) VI VI :::0 tt) "C 0 ... r+ ~ (/) ~ g - ti\ ::- - )> ~ { ti' E ...m.. ii O\ ~ 2i ~ "' <: ~ FL-BROWARD-19-1035-A-000107 3 ~ m ~ .... I Penn Credit Corporation STATEMENT OF COLLECTION [Stateme nt Period - Dates] V, r+ cu r+ Remitta nce Type: Gross Created for : [Client Name] (I) I) ate.Pa QTrectPmt Agency MM/DD/YY Agency MM/DD/YY Agency MM/DD/YY Agency John Doe Jane Doe MM/DD/YY MM/DD/YY MM/DD/YY MM/DD/YY MM/DD/YY MM/DD/YY Agency MM/DD/YY MM/DD/YY Agency John Doe MM/DD/YY MM/DD/VY MM/DD/YY MM/00/YY Agency Direct MM/DD/YY Direct MM/DD/YY Direct Jane Doe ######## ######## ######## #ltltltltlt## #It###### ######It# ####It### #It###### eac John Doe Jane Doe Jane Doe John Doe Jane Doe MM/DD/YY MM/DD/YY MM/DD/YY Total s: $ s $ $ $ s $ 500.00 1,000.00 1,200 .00 700.00 450 .00 300.00 1,500 .00 300.00 500.00 $ 900.00 $ 1,700 .00 $ s $ 5,650 .00 Fees $ 125.00 $ 250.00 $ 300.00 $ 175.00 $ 112.50 75.00 $ $ 375.00 75.00 $ s 125.00 $ 225.00 $ 1,837 .50 Remlt Client $ $ s s $ $ $ $ 500 .00 $ 1,000 .00 $ 1,200.00 700.00 450 .00 $ 300.00 $ 1,500.00 $ 1,000 .00 s s 250 .00 s 3 (I) j r+ 0 n g_ (I) a. 0 $ s 200.00 j $ $ $ Remaining Due 5,6 50.00 Amount Due Penn Credit $ 1,837.50 FL-BROWARD-19-1035-A-000108 C Penn Credit Corporation CANCELLATION REPORT Report Date: MM / 00 /YYYY Created for : [Clie nt Name) ce,Date ~ me ######## ##lt##lt#lt ######## ######## ######## ######## ######## ltltltlt##ltlt ######## ######## ####It### ##lt##ltlt# ######## ######## ######## ######## 11####### ###11##11# Smith, Smith, Smith, Smith, John Jane John Jane Smith, Smith, Smith, Smith, Smith, Smith, Smith, John Jane John Jane John Jane John Smith, Jane Smith, Jane Smith, Smith, Smith, Smith, John Jane John Jane Smith, John MM/DD/VY MM/DD/VY MM/00/YY MM/DO/VY MM/DD/VY MM/00/YY MM/00/YY MM/00/YY MM/00/YY MM/OD/VY MM/00/YY MM/DD/VY MM/00/YY MM/00/YY MM/00/YY MM/DO/VY MM/DO/VY MM/00/YY MM/OD/VY MM/DD/VY MM/DO/VY MM/DD/VY MM/DO/VY MM/DD/VY MM/DD/VY MM / DO/VY MM /D D/VY MM / DO/VY MM/DO/VY MM/OD/VY MM /D D/VY Report To ta l 18 Accou nts MM/00/YY MM/DD/VY MM/DO/VY MM/OD/VY MM / DO/VY -~nc:e --==-- s s s s s s s s s s s s s s s s s ReNwn·nate ""'.. Retu rn Reason~-:c•B1n: $0.00 $20.00 Pena lty/Int: $0.00 Total Payments: $0.00 Bolance: $80.00 Adjustments: \1 10/01/20 11 10/ 15/2011 10/ 13/20 11 01/01/2012 01/10/20 12 $80.00 $0.00 $300.00 $500.00 $600.00 ACT PIF Btl MAIIXET ST Account Statu s1 K.l . '-CTIVEACCOOUT HAAAISI~. PA 17111.()0((I Patient Name-: Service Rendered: oru1QOOrrHJ. • of Lettcrs1 t last Ur: 01/06/2012 I ..:J ~1110 WAKALA, JOHN TIMOCHENKO, SUSAN JOHNSOtl,Jlfl JOHNSON,JAMES SMITH,JOE ~ Open vs Placed I Number Placed M@iM Client AccessPortal +;;;;; Searchbv !Aa:oont Numbef I Reniark fllrtory MtfflfiWIIIElD Home: 11l· ltl · 1111 Wori<: 222-222-2222 :: =nt: SO.OO last PmtDate: lost Pmt Amount:$0.00 ::: RctumDate: Return Reason Code: Aa:ounlSUmmaiy(PDF) I 03/06(2013 01/18/2013 01/ 18/2013 01/18/2013 01/18/2013 01/18/2013 01/18/2013 non ..nnn 10:25 09:0t 09:01 09:00 09:00 09:00 08:S9 lt•c.d ltMfiftt: USER: DEBNEWACT: 0000002002 TEST TEST TEST TEST TEST TEST .:.J rn11vm!ltz:::amw:t1uwhi ••,.. ;;;. , FL-BROWARD-19-1035-A-000113 PennCredit • Service • lntago1y • Rcs11lts ClientSummaryReport Dollars and Numbers Placed $1,100,800 $1 ,088,880 $988 ,Cl80 $80Cl,080 p00,000 $688, 000 E -$508,Cl00 M-=: $408 , Cl08 5500 5000 - Ea 4500 4000 3500 ID 3000 _ :____:__::___---=---------------------2500 $308 , 008 :.::,_________ May 2017 Jul 2017 Sep 2817 Nov 2Cll7 Jan 2018 Mar 2018 Jun 2017 Aug 2017 Oct 2017 Dec 2017 Feb 2018 Placement Collections $8Cl,009 $60,008 0 $40 , ooa $28,808 $0 May 2017 Jul 2017 Sep 2017 Nov 2017 Jan 2018 Mar 2018 Jun 2017 Aug 2017 Oct 2017 Dec 2017 Feb 2018 Monthly Collections $80,000 $70 , 000 $60 , 000 $50,000 $40,808 $3Cl,888 $28, 0(l(l $18,ClOCl:..:: ..11 ::__---::___:..:::..::::...._:..:::..:::..::...._:..:::..::=.___:: =-----------------------May 2817 Jul 2017 Sep 2817 Nov 2817 Jan 2818 Mar 2818 Jun 2017 Aug 2017 Oct 2017 Dec 2017 Feb 2018 Broward County Clerk of Courts RLI #2018-001 FL-BROWARD-19-1035-A-000114 ~ PennCredit • Scrv,co • Integrity • R11sutts Submit Payment/ Adjustment Transaction Type I Payment vi I Amount 100.00 Comments IReceived payment via mail Submit Transaction Request account to be cancelled Cancellation Reason!'-P_l_ ac_e_d_in_e_r_ ro_r__________ v~I Comments Submit Transaction .__ Placedin error Bankrupt ___________________ 1 Duplica te Accou nt Deceased I MAWrite-Off Charily Write-Off Adminis trative Write-Of f Other(Pleaseentercommen tsbelow) u Broward CountyClerk of Courts RLI #2018 -001 FL-BROWARD-19-1035-A-000115 ~ PennCredit • Service • lnteg'1ly • Rc$ulrs Account Analysis Options (Archivedaccountswf not appear n this report) SelectCientCode:ISGl 140 · AllAccounts Onlyaccounts1.th promises:INo v viDay!Ol v j Yea,12013 vi PlacedTo: MonthIDec v IDay131 v i Year! 2013 v j AccountStatus: IAllStatuses vI Wi:hpaymentn last # of days: PlacedFrom:Month!Jan CurrentBalanceRangefrom:J~0_.00_____ Nopaymentn last # days: I @=J EJ Totalpayments greater than: ~ ~Ito: J9999999999.99 I Start Selection I ■;@•Hui Acknowledgement Report Scan Options I SelectClientCode: SG1140 -All Accounts vi I viYear j 2013 v I To: MonthIDec viYear I2013 vi From: Month Jan Create Report Cancellation Report Scan Options I SelectCient Code: SG1140 - All Accounts vi I viYear I2013 vi To: Month IDec viYear I2013 vi From: Month Jan Create Report u Reset Form BrowardCountyClerkof Courts RLI #2018-001 FL-BROWARD-19-1035-A-000116 5"'~ m .... .... .,:,. ~ i5 ;! g. <1) ::s ACA 0 - 0- Q.. ~ Q.. -- I N TF.l R ' AT I O N A L Thc-A<..(u,.:aaon u( C,;ttdu .tndColkcuon Pro(c-,, ,10rol~ n:i:,; ~ 0 ::::$ .... f;; Certificateof Membership 0 ,..,.,..,. c:: 0~ 3 :::i- "' <1) .... - . 0 Q ~ 2018 .... 0 ::s 0 QC") ::s c:: 0 3 Penn Credit Corporation :::r .~ 0 .... 5-:::t 0 . .... 0 cl ::s Q.. <1l.Q., 0 ~ )::. Harrisburg, Pennsylvania g 3 - . <1) 0 .... :::r . ;::;· 0 0 ::s ::s 3 C, 0- <1) 3 g, Company Member Number 10047293 <1) C") has pledged to uphold and abide by the Code of Conduct of ACA International, the world's largest organization of accounts receivabl.e management companies, and is hereby entitled to the rights and privileges of membership as provided in the Bylaws of ACA International, the Association of Credit and Collection Professionals. ~ :::i-~ 0 ~ - ):,. "' "' 0 C") o· g. ::s FL-BROWARD-19-1035-A-000117 PennCredit • Service • lntogr,ty • Resufls 1.15 The bidder must report any changes in the organization 's ownership to the Clerk within thirty days of said change from the date of the RLIsubmission through the term of the collections agreement. Penn Credit agrees to report any changes with in the organization's ownership to the Clerk within th irty days of said change from the date of the RLI submission through the term of the collections agreement . 1.16 The bidder must provide current samples of collection notices and/or mailers used for governmental and/or court collections. MEANINGFUL LETTER SERIES IMPACTS COLLECTIONS Penn Credit's collection letters are designed in a specified sequence, at specified times, and according to specific circumstances, generating meaningfu l communication with the defendant . A collection contact followed by a meaningful, well-timed letter offers a better collection impact than a stand-alone collection notice . Our letter series includes the initial notice and progressively more demanding follow-up letters. Accounts with active payment plans will receive monthly letters and those with a post-dated check plan receive a reminder notice a set number of days before the process date. ) Penn Credit will obtain the Clerk's approval of all collection letters prior to their use and we will obtain the Clerk's written approval before making any changes to collection letters sent out to defendants . We have the capability of sending doub le-sided letters in English and Spanish. Sample collection letters have been provided on the following pages. u Broward County Clerkof Courts RLI #2018 -001 FL-BROWARD-19-1035-A-000118 PennCredit • Service • Integri ty • Results PennCredit Corporation Hours: Mon-Thur 8am-10pm EST Fri 8am-8pm, Sat 8am-12pm EST m NOTICE OF COLLECTION MM/DDNYYY CLIENT: Broward County Clerk of Courts ID NUMBER: [Account Number] TOTAL BALANCE DUE: [S###.##] Phone: 800-900-1380 ACA " 1 , ft , .. 'ri.\flO , \ l .,_,..._, "°'" 1\1,I, ,..Jc l' ,k Our collection agency has been hired to represent the Broward County Clerk of Courts. Court records Indicate that there is an outstanding traffic case pending against you in Broward County for unpaid cost(s) , fee(s) or fine(s) in the case(s) listed below. As a result either your Florida driver's license or your driving privileges in Florida (if you do not have a Florida driver's license) may have been suspended. Driving on a suspendeddriver's license could result in your arrest. Please send payment In full using the enclosed envelope by check, credit card or money order. You may also go online to account.penncredit.comto make payment or contact our office to pay over the phone. Please contact our office if you are unable to pay the amount due. PLEASE NOTE only if your license has been suspended: Upon receipt and processingof your payment, allow 7 to 10 businessdays for electronic updates to the Florida Department of Motor Vehicles. You may go to any Broward County Clerk's or Driver License Examining Office or go to www.browardclerk.org and pay any applicable fees, such as late fees or Driver License reinstatementfees to reinstate your driver's license. If you possess an out-of-statedriver's license, you may request a copy of your D-6 clearance form from the Broward County Clerk of Courts by visiting their office or sending a self-addressedstamped envelope to the Broward County Clerk of Courts (Traffic & Misdemeanor Division), P.O. Box 14610; Fort Lauderdale, FL 33302-14610; a copy of your 0-6 clearance form will be mailed to you. Until your driver license or privilege is reinstated, all enforcement mechanisms remain intact. VIOLATION DATE VIOLATION DESCRIPTION CASE NUMBER BALANCE [#//#llllll/llf/11#//11/j [S###.##] MM/DD/YYYY [DEBT DESCRIPTION] ( 1111m 1m11m1mlllilll ll[ll ffl ll DETACHANO RETURN WITH PAYMENTTO EXPEDITE CREDIT TO YOUR ACCOUNT P.O Box 1259, Department Oaks, PA l.9456 lPPAYINO ■Y 91047 IIAITVICARO OR OIICOnR fU. OUTNLOW 0DISCXMJI~ CHANGE SERVICE REQUESTED IIIIIIIIIIDID IIIIIID WII IIIIUl lllll Visit hllp :/l account pennc redit.com to payyour bill onllne. ID NUMBER: C0206277 91203 - 1 #8WNJHBY #9042727300351540# Debtor Name] Address Line Onej Address Line Two ! l,,,lll,,l,,,l,l,,ll,,l,l,l,l,,,,l,lll,,,,l,l,,l,,l,1,l,,11,,I Penn Cred it Corporation 916 S. 14th Street Harrisburg, PA 17104 l...lll11, l,,,llll11, l,,l,ll,,,l,l11l, ,l,l,,l,l,,l,l11 l11, l,II 91203-NEW-1 lJ Broward County Clerkof Courts RLI#2018-001 ~. ~ A> ~ ._.,. if SSAE16 l / fHIIIAuditComp;e lc:I FL-BROWARD-19-1035-A-000119 ~ PennCredit • Serv,ce • lntogr,ty • Results ) PennCredit Corporation m MM/DD/YYYY Hours: Mon-Thur8am-10pm EST Fri 8am-8pm, Sat 8am-12pmEST CLIENT: Broward County Clerk of Courts ID NUMBER: [Account Number) TOTALBALANCEDUE: [$###.##) Phone: 800-900-1380 ACA - ~ , , 11"1\ft0""-'1 .., \-.., .Jt~ -. g; ........ l(•.fl , .. u. Requestfor Payment Failure to contact our office leads us to believe that you do not have intentions of resolving your just debt. If you are unable to pay in full, payment arrangementsmay be available. We will do our best to work with you. Please send payment in full using the enclosed envelopeor you may go onlineto account.penncredit.comto make payment or contact our office to pay over the phone at 800-900-1380. Please contact our office if you are unable to pay the amount due. PLEASE NOTEonly if your license has been suspended: Upon receiptand processingof your payment, allow 7 to 10 business days for electronic updates to the Florida Department of Motor Vehicles. You may go to any Broward County Clerk's or Driver LicenseExamining Officeor go to www.browardclerk.organd pay any applicablefees, such as late fees or Driver License reinstatementfees to reinstateyour driver's license. If you possessan out-of-state driver's license, you may request a copy of your D-6 clearance form from the BrowardCounty Clerk of Courts by visiting their office or sending a self-addressedstampedenvelopeto the BrowardCounty Clerk of Courts (Traffic & MisdemeanorDivision}, P.O. Box 14610; Fort Lauderdale, FL 33302-14610; a copy of your D-6 clearance form will be mailed to you. Until your driver license or privilegeis reinstated, all enforcement mechanismsremain intact. VIOLATION DESCRIPTIO N VIOLATION DATE [DEBT DESCRIPTION) CASE NUMBER [iiJ;..1;; I/Jild11f•II, I,i/Jt] MM/DD/YYYY BALANCE [S###.##] ) l~IHlm lll IIH1m1111m 111 DETACHAND RETURNWITH PAYMENTTO EXPEDITECREDIT TO YOUR ACCOUNT •PAY1NCIaY P.O Box 1259, Depart~ent 91 047 Oaks, PA 19456 CHANGESERVICE REQUESTED o- t'!!IC IIAITIIICMOOR DIICOY!II F'I.LOUTHL0W □-Ill o-,,'c= IIIIIIIIIUIIIIIIIIWIIIIIIDHIIIU Visit http://account.penncredit.com to pay your bill online. ID NUMBER: C0206277 01203- 1 #BWNJHBY #9042727300351540# Debtor Name) AddressLine Onej AddressLine Two ! l,,,lll,,l,,,l,l,,ll,,l,l,l,l,,,,l,lll,,,,l,l,,l,,l,l,1,,11,,1 Penn Credit Corporation 916 S. 14th Street Harrisburg, PA 17104 1..,111 ..,1..,1111 ..,1,,1,11 ..,1,1,,1 ..1,1,,1,1,,1,1..1..,1,11 91203-NEW-1 Broward County Clerk of Courts RLI 1/2018-001 FL-BROWARD-19-1035-A-000120 PennCredit • Service • lnteg,,t ,, • Results PennCredit Corporation Hours: Mon-Thur8am-10pm EST Fri 8am-8pm, Sat 8am-12pmEST m MM/OD/YYYY CLIENT: Broward County Clerk of Courts ID NUMBER: [Account Number] TOTAL BALANCE DUE: ($### .##] Phone: 800-900-1380 ACA " ,,., •..,._, .,.,o,,u \ r-..'>.t\11 1, I' k J< Promise to Pay Please make payment as promised. If you pay as agreed, there will be no need to contact you again regarding this matter. Please send payment the enclosed envelope or you may go online to account.penncredit.comto make payment or contact our office to pay over the phone at 800-900-1380. PLEASE NOTE only if your license has been suspended: Upon receipt and processing of your payment, allow 7 to 1Obusiness days for electronic updates to the Florida Department of Motor Vehicles. You may go to any Broward County Clerk's or Driver License Examining Office or go to www.browardclerk.org and pay any applicable fees, such as late fees or Driver License reinstatementfees to reinstate your driver's license. If you possessan out-of-state driver's license, you may request a copy of your 0 -6 clearance form from the Broward County Clerk of Courts by visiting their office or sending a self-addressedstamped envelope to the Broward County Clerk of Courts (Traffic & MisdemeanorDivision), P.O. Box 14610; Fort Lauderdale, FL 33302-14610; a copy of your D-6 clearance form will be mailed to you. Until your driver license or privilege Is reinstated, all enforcement mechanisms remain intact. VIOLATION DATE VIOLATION DESCRIPTION MM/00/YYYY [DEBT DESCRIPTION] CASE NUMBER [tH#Mnttn#,, ,u,,} BALANCE ($###.##] ) DETACHAND RETURN WITH PAYMENTTO EXPEDITECREDITTO YOUR ACCOUNT •PAYIHOIY ...... IIAIT'lACARUOfl DD00Vtfl n.LOUTln.0W P - 0 Box 1259, Depa ~t~e nt 91047 Oaks, PA 19456 CHANGE SERVICE REQUESTED o..... S □-111 □-.. ~ 1111111111 1111 1OIi 1 m u1111 111 111 1UI Visit http://accountpenncredit.com to pay your bill online. ID NUMBER: C0206277 91203 - 1 #BWNJHBY #9042727300351540# Debtor Name] Address Line Onej Address Line Two ! 1...111 ..1...1.1.,11 ..1,1,1,1....1.111 ....1,1..1..1,1.1..11..1 Penn Credit Corporation 916 S. 14th Street Harrisburg , PA 17104 1...111 ...1,,,1111 ...1..1.11...1.1 ••1..1.1 ••1,1,,1,1,,1,,,1,11 91200.NEW,1 ) Broward CountyClerk of Courts RLf112018-001 FL-BROWARD-19-1035-A-000121 PennCredit • Somrr, • Integrity• Res"'ts n PennCredit Corporation Hours: Mon-Thur Bam-10pm EST Fri 8am-8pm, Sat 8am-12pm EST MM/DD/YYYY CLIENT: Broward County Clerk of Courts ID NUMBER: [Account Number] TOTAL BALANCE DUE:[ $###.##) Phone: 800-900-1380 l ,._ f l. I "I\ " u~ ..t..J<,. f I<) '- \ I , 1( • I 1 ,... ,. .., \(. Broken Promise You have not made your payment as promised. It is importantthat you either make payment or contact our office today. Please send payment the enclosed envelope or you may go onllne to account.penncredit.comto make payment or contact our office to pay over the phone at 800-900-1380. PLEASE NOTE only if your license has been suspended: Upon receipt and processing of your payment, allow 7 to 10 business days for electronic updates to the Florida Department of Motor Vehicles.You may go to any Broward County Clerk's or Driver License Examining Office or go to www.browardclerk.organd pay any applicablefees, such as late fees or Driver License reinstatementfees to reinstate your driver's license. If you possessan out-of-state driver's license, you may requesta copy of your D-6 clearance form from the Broward County Clerk of Courts by visiting their office or sending a self-addressedstamped envelopeto the Broward County Clerk of Courts (Traffic & MisdemeanorDivision), P.O. Box 14610; Fort Lauderdale, FL 33302-14610; a copy of your D-6 clearance form will be malled to you. Until your driver license or privilege is reinstated, all enforcement mechanisms remain intact. VIOLATION DESCRIPTION VIOLATION DATE CASE NUMBER (/Ii /;ii::': I/Ii// MM/DD/YYYY [DEBT DESCRIPTION) #"I BALANCE ($###.##) l~i~II IDrn 1m ll~lm l~1rn1rn[IIIm DETACH ANO RETURN W IT H PAYMENT TO EXPEDITE CREDIT TO YOU R ACCOUNT F , AYIHQ IY P.O Box 1259, Department 91047 Oaks , PA l.9456 CHANGE SERVICE REQUESTED o--iS MAITDCAffl) 0A oescovtR fU. OUT8IL0W □-- 0 011()0Yffl~ 11111 11 11111111111 111 mrn11111 111D ll l:I Visit http://accountpenncredit.com to payyour bill online. ID NUMBER: C0206277 91203· 1 #BWNJHBY #9042727300351540# [Debtor Name] [Address Line Onej [Address Line Two 1...111 ,,1,..1,1,,11..1,1,1,1...,1,11 1..,,1,1, ,1..1.1.1 ,,11,,1 Penn Credit Corporat ion 916 S. 14th Street Harrisb urg, PA 17104 l,,.lll,.,l,.,llll.,,l,,l,ll,.,l,lool,,l,l..1,l,,1,l,,1,,,1,11 91203-NEW •I u Broward County Clerk of Courts RLI#2018-001 FL-BROWARD-19-1035-A-000122 PennCredit • Service • Integrity • Ros.i'ts PennCredit Corporation Hours: Mon-Thur 8am-10pmEST Fri 8am-8pm, Sat 8am-12pmEST m MM/DD/YYYY CLIENT: Broward County Clerk of Courts ID NUMBER: [Account Number] TOTALBALANCE DUE: [$###.## ] Phone: 800-900-1380 ACA 11",l tlil."'1.\110-. ,.. ~ ... 1 ◄( .. f'-.. ., l l l/ .... Statement of Your Account(s) Please continue to make your monthly payments.If you wish to automateyour payments, please contact our office at 800900-1380 or go online at account.penncredit.com . PLEASE NOTE only if your license has been suspended: Upon receipt and processingof your payment, allow 7 to 10 business days for electronicupdates to the Florida Department of Motor Vehicles. You may go to any BrowardCounty Clerk's or Driver License Examining Office or go to www.browardclerk.org and pay any applicablefees, such as late fees or Driver License reinstatementfees to reinstate your driver's license. If you possessan out-of-statedriver's license, you may request a copy of your D-6 clearanceform from the BrowardCounty Clerk of Courts by visiting their office or sendinga self-addressedstamped envelopeto the Broward County Clerk of Courts (Traffic& MisdemeanorDivision), P.O. Box 14610; Fort Lauderdale, FL 33302-14610;a copy of your D-6 clearance form will be mailed to you. Until your driver licenseor privilege is reinstated, all enforcementmechanisms remain intact. VIOLATION DESCRIPTION VIOLATION DATE CASE NUMBER BALANCE [DEBT DESCRIPTION] MM/DD/YYYY [l'~''"'"'fl'I/~#''¥ ] [$###.##] ) l~llll l ~W ll]li[IIIHlll~lmtl DETACH AND RETURN WITH PAYMENT TO EXPEDITE CREDIT TO YOUR ACCOUNT __ • PAYINCllY P -0 Box 1259, Department 91047 Oaks, PA J.9456 CHANGE SERVICEREQUESTED , ~IIIIIIIIIIIIIII IIlllllmu IIIIIIRI IIIDI ,-·- n.....l:m: IIIAS'TDC.UtD 011 0IICOYIJII ALLOUTIll.CW D w.uftllGUIO II O OIOOOYm~ IDP .6,1,ft I Visit http://accounlpenncredit.com to payyourbill onllne. ID NUMBER: C0206277 91203 - I #BWNJHBY #9042727300351540# Debtor Name] Line Onej [Address Address Line Two l, ,.lll, ,l ,,,l,l, ,ll,,l ,l,l,l ,, ,.l, l ll ,.,,l ,1,.t,.t,l,1,,11,. I Penn Credit Corpo ration 916 S. 14th Street Harrisburg , PA 17104 91203-NEW-1 Broward CountyClerkof Courts RLI#2018-001 FL-BROWARD-19-1035-A-000123 PennCredit • Sorwce • lntegri()' • Results PennCredit Corporation NOTI FICACJ O N DE COLECCION MMIDD/YYYY Horario: Lunesa fueves,de 8 a.m. a IOp.m. Viernes,de 8 a.m. a 5 p.m. Sabado,de 8 a.m. a 12 p.m. 800-900-1380 CLIENTE: N• DE CUENTA : CAN T IDAD QUE ADEUDA: Nuestro clienteha rcmitido su(s) cuenta(s) en mora, de referenda a continuaci6n, para cobro. Nucstro cliente considera muy seriamentc el cobro de dinero que se le adcuda y yo cstoy seguro de que usted tienc la intenci6n de honrar su deuda. Envfccl pago utilizandoel sobrc adjunto o tambien pucdc rcalizar cl pago en linca a hltp://account.pcnncredit.com,o comunicarsc con nucstra oficina para pagar por telefono. Comunfqucsecon nueslra oficina si no puedc pagar la cantidad adcudada. A mcnos que envfe una notificaci6na esta oficinadentro de los 30 df:u despucsde recibir esta notificaci6n,cuestionandola validez de esta dcuda o una parle de la misma, esta oficinaconsiderar.ique esta deuda es valida. Si notifica a csta oficina por cscrito dentro de los 30 dias lucgode recibida csta notificad6n, esta oficina obtcndn\ la verificaci6nde la deuda o una copla de un fallo,y le enviarapor correo una copiade cse fallo o vcrificaci6n.Si ustcd rcali,.auna solicilud por escrito a csta oficina dcmro de los 30 dfas luegode recibidaesta notificaci6n,esta oficina le proporcionari el nombre y la direcd6n del acreedororiginal, si fuese dist.intodcl acrecdor actual. Estoes un intento de cobrar una deuda por parte de un cobrador de dcudas y cualquier informaci6n obtcnlda sc utilizara para cse fin. Los derechos importantes arriba incluidos sc aplican a cada cucnta de mancra individual y usted tiene el dcrecbo de cuestionar cualquierao todas las cuentas incluidas en esta notificaci6n. En caso de que opte por ejercer sus derechos importantes arriba incluidos, indique qu~cuenta(s) cuestiona. SEBYlCIOPROPOBCIONADO' f&CIIAPELSERYICIO N•or:CUCNTA CAHTIPAD oueAOEUPA ) 111m 111 m1~1~1mm11 m1111111 1m 1 Separar y volvercon cl pago para acelerarel cr~dito a su cuenta SJVA A PAGA• USA....,00: MASTUCARO, DlSCOVU. 0 VJSA. FA\'OR LI.DIAi ELESPAC(O DEIJ.1() P.O Box 12 59 , Depart~ent Oaks, PA 19456 9 104 7 n.....E 'NUlc:t0dcT,rjtu. CHANGE SERVICE REQUESTED llllffll lHlllll lll~IIIIIII IIIDIIIIII II Paguero linn. con tarjctade crtditotn http://accou.nl.ptnncrcdit .com. Los pagosrcdbidosporchequesc:rindcposUadosd«tr6nkamcntc-.a menos qucustcdp:aga porchequeck tlpo no consumldor . Ustcdpucdcc:xdultscde esteprognrna mediant·e papr por un giropostalo un chtqucde viajcro.End casolmproblblcde quc K lcdcV\Jdvati cheque(pago).podcmosoptarpor vfa dcctr6nlca(o pordocumc.nto papcl)volvtra presenlarsu cheque(pigo) hastados veces mis. Usttd wnbten cntlcndcyaceptaqucpodcmoscobru uncargode proccsam lcnto dt:dt:voluc16n porti mlsmo mcdlo, en una cantidad quc no cxccd•lo q11< c,tj permltldo pod• Icy"total . ID NUMBER: C0206277 9tXO . t #BWNJHBY #9042727300351540# Debtor Name] Address Line Onej Address Line Two l l,.,lll,,l,,,l,l,,11,,l,1,l,l,,,,l,lll.,.,l,1,,l,,l,l,1..11 ..J PENN CREDIT 916 S 14 th ST PO BOX '1811 HARRI SBURG PA 1710 8- 0988 1..,111, ..1..,1111 .. ,1..1,11..,1,1 ..1..1,1..1,1..1,1,,1..,1,11 91203,NEW- t Broward County Clerk of Courts RLI 112018-001 FL-BROWARD-19-1035-A-000124 PennCredit • Service • Integrity • Rosvlts 1.17 The bidder must provide information on any municipal, county, state, or federal investigation,lawsuit, claim, bankruptcy,or challenge as to the bidder's owners, partners, or corporate officersduring the past three years that might have a material impact on the organization's abilityto continuefunctioning as a debt collectoror might have a material impact on said owner, partner, or corporate officer,including, but not limited to, any civil or criminalpenalties. Penn Credit does not have any municipal, county, state, or federal investigation, lawsuit, claim, bankruptcy, or challenge as to it's owners, partners, or corporate officers during the past three years that might have a material impact on the organization's ability to continue functioning as a debt collector or might have a material impact on said owner, partner, or corporate officer, including, but not limited to, any civil or criminal penalties. 1.18 The bidder must provide detailed description of its collection techniques, activities, and internal quality assurance to ensure desired collectionperformance. ) Should the Clerk elect to re-hire Penn Credit, we anticipate a brief review of all existing processes and collection resources. If the Clerk chooses, Penn Credit will continue collection on our existing accounts with an uninterrupted revenue flow for the Clerk. Please see Penn Credit's condensed Implementation Plan on the following pages, followed by our collection procedure and quality assurance techniques. Penn Credit's staff will meet as needed to ensure services are up to the Clerk's expectations and will remain available throughout the debt recovery process, prepared for and capable of addressing any additional needs the Clerk may have. A Penn Credit contact center u Broward County Clerkof Courts RLI #2018-001 FL-BROWARD-19-1035-A-000125 • •• •• • • • • •• • • • • •• •••• ••• • • • • Days 1-2 • • • • Contract documentation is completed and returned (includes contract , certificates of insurance, etc.) Penn Credit implementation team has initial meetings with the Clerk: • Review service requirements , communication procedures, quality control measures and work standards • Confirm account types, letter language and any new customized collection procedures • Discuss any requested changes to reports, data files and transfer of funds (if applicable) • Review material for inclusion in Penn Credit's client-specific training/ procedures manual • ) Day4 • Penn Credit's contract compliance officer reviews/audits all set up and implementation to date: • Adherence to insurance • Collection letter content/format • Proposed collection strategy • Staffing levels • Data file exchange • Collected funds remittance schedule and process • Follow up meeting occurs with Clerk staff • Outstanding items and deliverables are finalized • • • • • • • • • • • • • Day3 • • • • • • • • • Though Penn Credit does not anticipate any data exchange testing to be needed, Penn Credit' s Information Technology staff is certainly available to process and test any new files requested by the Clerk • Confirmation of data transfer and encryption method , as well as schedule of electronic file transfers , collections remittance and custom reports • • • • • • • • • • • • • • • • • • • • • • Day5 • The first new referral file is t ransfer red to Penn Credit • Accounts are loaded into Penn Credit's collection system • Collection activity commences:servicesare operational • • • • • FL-BROWARD-19-1035-A-000126 PennCredit • Son,1r:i • lntcgnl}' • Rosu/ls PENN CREDIT'S COLLECTION TECHNIQUES FOR THE CLERK From account placement and verification, through the processes of skip tracing and defendant contact, to payment and remittance, Penn Credit's procedures have been tested, stream-lined, and enhanced for the greatest results. Since beginning our services for the Clerk's office in 2015, Penn Credit's gross total collection s have exceeded $10 million. Our collection strategies cover all accounts regardless of age and balance. As such, over $4 million was recovered from legacy/prev iously referred cases that Penn Credit received during the initial referrals. ASSIGNMENTOF ACCOUNTS If the account has a good address, the first lette r is generated and mailed to the defendant. This letter serves to inform the defendant of placement with Penn Credit and notification of the defendant's rights as outlined by federal and state laws. If the address provided is incorrect or out-of-date, the account enters Penn Credit's skip tracing process. If the account has a good phone number, collectors begin attempting to contact defendants multiple times per week during the hours deemed appropriate by federal and state laws. If the phone number provided with the account is incorrect or out-of-date, the account enters Penn Credit's skip tracing process. In order to promote the greatest degree of efficiency among collectors, PennCredit's collection system utilizes account routing parameters based on account classification and balance range. Management actively monitors the call lists for our automated dialing collectors and the work queues for our assigned account loop collectors on a regular basis, ensuring that the volume of accounts is not larger than appropriate. Collectors and supervisors work as a team, assisting one another with incoming calls and resolving disputes when required. This flexible and cooperative environment ensures that production levels are being met and defendant service levels are being exceeded. CONTACTCAPACITY Together, our automated dialing systems can generate 1,000 calls per minute and more than 700,000 attempts per day. All "busy signal" calls are redialed every fifteen minutes, and "no answer" calls are redialed every two hours up to the time allowed by the federal and state regulations. Repeat calls are made every three (3) days after contact with no account conclusion . Management also staggers call times throughout the day and rotates dialing platforms to optimize high defendant contact. Penn Credit will adjust staff accordingly to meet the needs of the Clerk at any time. u Broward CountyClerk of Courts RLI#2018-001 FL-BROWARD-19-1035-A-000127 PennCredit • Sorvice • lntegnty • Rosulls PENN CREDIT'S FOUR CALLING STRATEGIES Penn Credit has four calling strategies at our disposal: a proprietary automated calling/ payment system, a predictive dialing platform, a Confirmed Party Contact system, and our loop collection protocol. PREDICTIVEDIALING PLATFORMINCREASESPRODUCTIVITY This predictive dialing platform anticipates the availability of the collector's next call-and adjusts dialing volumes accordingly-so that the answering party is immediately transferred to an available collector. This method ensures the party is unaware that he/she has been on an automated call and is more willing to begin discussions with the collector. This system allows one (1) collecto r to contact up to 35 defendants an hour, effectively and efficiently increasing Penn Credit's "collector to defendant" ratio. DAVIS (DIGITIZEDAUTOMATEDVOICE INTELLIGENCE SYSTEM) ) This system utilizes Interactive Voice Response(IVR)technology and makes calls from 9 a.m. to 9 p.m. in the time zone where the defendant resides. Upon contact, defendants are provided with their account information and available payment options. While using the DAVISsystem, any defendant has the ability to speak to a live collector at any time by following the instructions built into the system; DAVISis capable of providing defendant interaction in both Spanishand English to aid bilingual collection needs. CONFIRMED PARTYCONTACTVERIFIES DEFENDANT IDENTITY Our Confirmed Party Contact system builds upon the aforementioned technologies (primarily, the DAVIS system) by prompting a qualification question which allows us to verify that the individual who answers the call is the defendant. The call is then immediately transferred to an available collector, allowing our collection team to communicate directly with the Confirmed Party. See the following page. u ____ __ ___, SSAE16 'tl/lJJ.,. vi./ P.§§. it fy09 IJlwdit Cornp.~ed ~ / FL-BROWARD-19-1035-A-000128 PennCredit • Service • Integrity • Rcsl/lts LOOP COLLECTION PROTOCOL I NCREASES LIKELIHOOD OF REPAYM ENT This collection practice assigns owne rship of accounts to individua l collectors, making these collectors responsible for the collection of the account. The collector to whom the account is assigned performs the majority of collection activity on the account, including all skip tracing required. The collector has access to several online resources to acquire new contact data. This loop method creates a relationship between the collector and defendant, promoting a more cooperative series of exchanges and increasing the likelihood of repayment. To further the efficacy of the loop collection protocol , a direct toll free number is included on all letters sent to the defendant . Loop collectors notate in the collection system what has been accomplished after working an account; they also have the ability to tag a specific priority based on the outcome. This process drives Penn Credit 's organization of the work schedule, for example: • Payment Arrangement Established: The account is tagged as a payment plan priority and is grouped with other payment plan accounts for monitoring through payment in full by the collector. Should a payment plan be broken, the collector is alerted by the collection system and immediate follow up will occur. • Follow Up Appointment : The account is tagged as a priority for the collector to follow up at a specific date and time . The collector is alerted to any follow-up appointment by a system generated notification . • Difficult to Reach: The account is tagged as a difficult to reach priority if the collector has determined that they are calling the best possible phone number available, though they have not obtained defendant contact. These accounts receive calls at varied times by the loop collector and automated dialing collectors. • Skip Tracing: The account is tagged as a skip tracing priority when additional contact information is needed to reach the defendant. To maximize defendant contact, the collector performs the major ity of skip tracing during non-peak hours. ) While the loop method is highly successful, other calling strategies are used concurrently to work these account s, complementing the loop collection system. u Broward CountyClerkof Courts RLI#2018-001 FL-BROWARD-19-1035-A-000129 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA. STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000130 ~ PennCredit • Scrv ,~n • lntcg.'i/ y • Results ) CONVENIENTANO SECUREPAYMENTOPTIONS Penn Credit places great emphasis on the importance of recovering the Clerk's portfolio . All payments will be transacted in a secure manner and as a PCI-DSSCompliant company, Penn Credit will ensure that all cardholder data we process is safe and secure at all times . Penn Credit provides the following payment options fo r defendants : • Credit Card By Phone: We can accept MasterCard, Discover and Visa credit cards with the ability to specify a specific date for the transaction (or re-occurring if payment plan). • Check By Phone: Penn Credit can specify a specific date for the transaction (or reoccurring if payment plan). • Cash Paym ent s - Western Union & MoneyGr am: Consumers pay their account at any Western Union or MoneyGram location allowing us to post payment the same day. • Mail Payment s: Consumers may pay via check, money-order or credit card using the included return envelope. • Internet : Consumers may access our on-line payment system 24 hours a day/seven days a week, and may make check or credit card payments on thei r accounts at www . penncredit.com. Penn Credit's web payment portal system allows a customer to pay an account in full or setup a payment arrangement. All activity is tracked for added security. Further, the website is Smartphone compatible. PennCredit O ,AY'tovtlMlOM.Mcl ) Need to bring your receivables b:1ckin line? Debt Collection Specialists Since 1987 P-e.nnCrct. l t9, a 1'.>tl«l .. oek-•ccOVNl:tr«civ .abfH ~ •rnt.n t llm fOI0....10)'ftn .. .....,r«O,,WONilln.,_.OUt< 5 2018 "'"""" Afl(19 20 18 Penn Credit Account Summary $5000 $25 00 May 7, 2018 S50 00 Mat 17, 20 18 $2500 VrewPaymcnl DtsPote contact Sns Moy $100 00 Sign Out SctcctodAttounts llafifit 9,UMIWWW iMl\-■¥1 • Pay In tutby aeg PeMCKdilM1d.. ln.andlll~ Mfhd'loriUd c:onseni toproc.c,s yos deb.Wedi c¥d f3 ~eed opor-.aodfflhn U'\Cp.-M»Ctm of be p,-,...n1 planop,on d>o1eftlly C/lcdr,g lie boxbtbv ,...,,., Nt you,c-e~td cou,e tM P3";mtfltWQm\;ltSoo confirm p oi.,ded ¥Ki thatyouft MlfK>t1ZedIO perl'o,m 1hcsWIM,K;IUt a,., oronbcll.."" of Incr~iiblt paty lo thedebt Cock lo conflmlpaymentD Broward CountyClerkof Courts RLI112018 -001 FL-BROWARD-19-1035-A-000132 ~ PennCredit • Sorv,ce • lntegntv • Reisufts PAYMENTCONSIDERATIONS Payment in full is requested by Penn Credit collectors on each and every contact on all accounts. Should the defendant not be able to make a full payment, our representative will begin qualifying the defendant through several financial questions to determine sources and levels of income, payday frequency and other debts/obligations. The collector will use this information to determine a fair and reasonable payment plan (in the absence of contractual obligations) for the defendant and that will ensure the Clerk recovers the debt. Our collectors generally follow a standard guide when setting up payment agreements and typically aim for a 30% down payment. This guide is adjustable to meet Clerk needs and guidelines, as necessary. Debt Amount $35 or Less $36-$75 $76-$150 $151-$500 ) PaymentScheduling Schedule Debt Amount Paymentin Full $501-$900 2 Payments $901-$1,350 3 Payments $1,351 and Greater 4 Payments Schedule 5 Payments 6 Payments 7 Payments Collectors make sure that defendants understand that they must stick to the agreed-upon payment plan or the entire amount is due. Penn Credit's internally developed collection system automatically identifies accounts for which a payment has not been submitted within 24 hours after the payment due date. The system notifies the appropriate collector who then immediately follows up by contacting the defendant. All plans and postdated check or credit card agreements generate automated letters a set number of days before each due date so defendant do not forget. " We will educate defendants and provide them with a m ethod and oppo rtunity to repay their debt . We will alway s take into consideration hardship cases in order to protect the dignity and rights of the defendant ." - Richard S. Templin , President Broward County Clerk of Courts RLI #2018-001 FL-BROWARD-19-1035-A-000133 PennCredit • Sarv,ce • lntegnty • Rasults AUTOMATED SKIP TRACING Successful skip tracing is an essential part of Penn Credit's collection strategy; therefore, we subscribe to a wide range of skip tracing products and national databases (Lexis/Nexis, CBC lnnovis, and TransUnion). After the initial placement, accounts are "scrubbed" for address verification through National Change of Address (NCOA), phone append, and deceased verification. Once the account information is confirmed, the collection process begins; however, if at any time the contact information is determined to be incomplete or incorrect, the account is placed in our automated "Waterfall" skip tracing process. Each step in this "Waterfall" process utilizes a new skip tracing product, rotated weekly. The steps and information provided are progressively more intensive and detailed than the previous. The account proceeds from step to step until the appropriate information is obtained and successful contact is made with the defendant. Penn Credit's waterfall skip tracing process may be utilized at any point during the collection process, ensuring that Penn Credit maintains contact with defendants until the amount owed the Clerk has been recovered. Our skip tracing vendors and their products are reviewed for performance on a regular basis and we are continuously adding and evaluating new products and strategies. Some of our vendors include the following: . ~:.Locate Smarter • . LexisNexis· --·~;:: : · online CBC lnnovis u Broward County Clerkof Courts RLI #2018-001 FL-BROWARD-19-1035-A-000134 PennCredit • Sarv1ce • lntcg.•il)' • Results MANUAL LOOP COLLECTION SKIP TRACING Penn Credit's loop collectors manually skip trace as necessary. Our assigned account loop collectors are provided with dual wide screen monitors and have access to several Internet based skip tracing resources at their work stations, enabling them to perform individual skip tracing. TLOxp llJThis is an on line skip-tracing tool that collectors use in attempting to locate a skipped defendant. This tool provides credit bureau "header" information from TransUnion , social security verification, address verification, phone number verificatio n, reverse look-up, same names, and same addresses if under a different name. Penn Credit also has the following search f unctions at our disposal for manual loo p collectors: • • • • • ) Asset Verification State Corporatio n Information License Records Motor Vehicle Records Tax Assessment TransUnion~ TLOxp~ A screenshot of TLOxphas been provided on the following page. CONTACT CENTER HOURS Penn Credit collection offices are operational for a total of 77 hours each week. StaffedCollectionHours Day Start CollectorsEnd 8:00 A.M. EST Monday 11:00 P.M. EST 8:00 A.M. EST 9:00 P.M. EST Tuesday Wednesday 8:00 A.M. EST 9:00 P.M. EST Thursday 8:00 A.M . EST 11:00 P.M. EST Friday 8:00 A.M. EST 9:00 P.M. EST Saturday 8:00 A.M . EST 4:00 P.M. EST Broward County Clerk of Courts RLI #2018 -001 FL-BROWARD-19-1035-A-000135 +t@4i •a m - Expert Plus Business Plus Expanded Expert Advanced Search People Deceased Address / Q§.~ ifSSAE16 Typo It ~1 ~e lff FL-BROWARD-19-1035-A-000142 PennCredit • Service • Integrity • Ros,itts my Eurck a Nick Adams ust 1 d3ys com1>,1rc o to 1,ut month Pitc h Effect iveness All Mctr,cs , 21 s283 " wcakcnmg , -5 Below ExpcctaUons <1>watch List (99 contacts) ...' ~ p~ ~ f!'«.t ...-~i,n) c~,.,~ ., ~(ef'.tS.~ Nick Adorns •~. '---. •~ ;\(Jent Group 6 Avg ,_ Agent Grouo 6 lead 7 cu..- Cunt,11 •• Pit ch f:ffccuv~ness Pitch Cr01."&W..d: Effcctrvcnc:,.s 21 As.s~<.<- C~ Tout,"9~1.S ..... """"""" ~r \ 'S.A-o'Q 21 ·S · 10 ·24 10 l ·S ·1' ·18 10 • • ·• ., • • • • Oblto..l.ontuocS ,rig OddoNre ... ..,,. r,oml.sl "Wd '" .,. •ll 19 • !5 •I , 10 10 .. .. . ., 21 10) '" •l Pitch e,r cc t ivc nc u l.ow Sco re Pitch Effcd,vc ncss Is in 1he Below fJ(peS the fowcst ra n k m Pit ch Effcc t 1vcncss, L4)t J days cc;r...-oe , ... ) C.,,1. 1 A;.t.o, Ii ¥ It Ca rnmer Eur Ai.1tih111r, H v 0- le,oo rl~, tOD~ 9) '!, • c. i. o,,ty : I~c•v ~" ♦Cu~n-~, Se,v,~ -..yA,guti k havlo r ♦J.Qcnl0A'\Cf1.~:> ,, ..,.\dL.,-v;'-'~ 0\$.utd ~ :tOl'I P-•ymtn:u r.g,.,,11;,e CO"'"lpfo rrt:ru C.r,cut► , Ct-.rn 1 •• ~· 67 ¥. Jl ,Y. 27 % 211!', baggage: !~: s-ti~h ~"' -- ~~c. t.o~ - ~~: ~-- -= ---- ====-= ---- : == R ...cs ...,... •l... t•,..•... •·...••,..•,..r...t.,. s,,,,.. 1..c2 ... 11 ,.,.•.. ''!, (t.(4f ;, t,o., ,~cont.allftN: · ~~ .to Cl'4 S: ~,ep,-,n (' (l,'1\ffl • S.'tJ. Lonouooc (C4,,\•~ "' Si'" H ] (lo,~ ir ensfc t l • l"l9'HOt: • Utlde:,~t.,-.dab,l.l'f J1, Com1u~11to , /t,r,r~t<• We.st i=..rrc '1'1 <.,-i.,a. ,,k:--cs .t I• c--••-tu, 1f (~t w• tc· si..,s u c • :o :.tcd u ~1 (&ao~e} 01mc n.t-.u ) U~•\l~IJ•) (&ux1age] b• oo•oc . W't'y t ,: ~ftc,ut fer wt ~cbot rds' I (eag ; .11~] (N~i--;e} \. 897 0 none. l 1/8/ 2012 2:52:00 PM Ph41bertRothw d , tmns . ci.,. i'n-• r / 1!.~ Type II A.\ldil Co,,,p'ttod FL-BROWARD-19-1035-A-000148 PennCredit • Service • Integrity • Results 1.21 The bidder may describe any other optional services it would be willing to provide to the Clerk. NATIONWIDE OMVRETRIEVAL SERVICE Penn Credit's DMVlnfoNow registration retrieval service provides a method for clients to locate the owners of out-of-state vehicles, particularly those issued parking citations or toll violations. DMVlnfoNow has access to state DMVs and national databases, allowing us to obta in the highest percentage of registered owners . Penn Credit utilizes secure electronic file transfer with our clients, with vehicle owner results typically provided within 2-3 days. DMV /nfoNow ON·SITE PAYMENT PROCESSING SUPPORT Penn Credit provides on-site/local staff for some of our collection contracts, including two in Florida. Penn Credit is open to discussing with the Clerk various options that could be helpfu l for the processing of payments made directly to the Clerk's office and the reinstatement of driving privileges . These include on-site Penn Credit representatives and/or kiosks for those defendants who wish to pay in-person after referral to our office . ) l) Broward County Clerk of Courts RLI#2018-001 FL-BROWARD-19-1035-A-000149 PennCredit • Sorv,r.e• tntcg•,tv • Rosutts SECTION 1.0 IV SPECIFICATION FOR SERVICES 1.1. The collection agency must undertake within 24 hours of receipt of assigned debts th e collection of those assigned debts, without regard to type, age or balance of account, through whatever means approved by the Clerk. These means may include, but are not necessarily limited to, collection letters, skip tracing , telephone calls, uti lity service checks, and credit bureau inquiries and reporting if so authorized . Penn Credit agrees. 1.2. The collection agency may take no legal action against any debtor on behalf of the Clerk without the Clerk's prior written approval . Penn Credit agrees. If permitted by the Clerk, Penn Credit can take legal action to collect on behalf of the Clerk. Penn Credit has provided full-service litigati on services and acted as the liaison between our clients and our collection attorneys continuously since 1987. The scope of our collection attorney network covers the United States to deliver the highest level of return on accounts. When necessary, Penn Credit will retain counsel to litigate in areas where we do not have counsel. Penn Credit has maintained local counselin South Florida and pursueddebtors through legal action for nearly 20 years. 1.3 . The collection agency must institute any method specified by the Clerkfor safeguarding the rights of individuals subject to collection . All practices must comply with state and federal consumer and collection practice laws as applicabl e. Although the FDCPAdoes not apply to designated type of collection, the bidder must follow the spirit of the FDCPA. Likewise, the spirit of all truth and lending laws must be followed. Penn Credit agrees. 1.4. The collection agency must stop all collection s activity immediately when notified by the Clerk t o cancel accounts. The Clerk reserves the right to re-evaluate, adju st, cancel or recall any accounts assigned for collections. Penn Credit agrees. 1.5. The collection agency will not be allowed to settle any accounts for less than the amount indicated by the Clerk. Penn Credit agrees. Broward CountyClerk of Courts RLI112018-001 ~ ( ru!§ 'f/lJ,. V" if SSAE16 Ty~ II Aut.1 11~p 'eJod FL-BROWARD-19-1035-A-000150 PennCredit • Service • lntegnly • Rosu/ts 1.6. The collection agency must advise debtors, when applicable , that bankruptcy does not discharge an individual debtor from any debt to the extent such debt is for a fine , penalty, or forfeiture payable to and far the benefit of a governmental unit. Government fines or penalties are not dischargeable . See 11 USC523(0) (7). Penn Credit agrees . 1. 7. The collection agency must be able to effect collections in all SOstates, U.S. territories or commonwealths and Canada. The collection agency must meet interstate collections requirements that may include being licensed, registered and/or bonded in the state where collection is being attempted or having a resident office in that state. Penn Credit agrees. 1.8. The collection agency may not make changes to the content, verbiage, and/or format of any written notification without the Clerk's prior approval. With the collection agency 's assistance, the Clerk will provide the content, verbiage and format of all written notifications to the debtor. Penn Credit agrees . 0 1.9. The collection agency must provide at no cost to the Clerk all collection agency computer programming, collection agency ACH or wire transfers , and collection agency systems development or updates . Likewise, the collection agency may not charge the Clerk for copying, faxi ng, and postal charges of any kind which the collection agency may incur as a result of this RLI or the collections agency's collections processes. Penn Credit agrees. 1.10. The collection agency shall deposit to the Clerk's designated bank account on a daily basis by an ACH process or a wire transfer, the gross amount of payments the collection agency receives from the assigned debts. The daily deposit amount must correspond to a reconciled report pursuant to paragraph 3.3 below (see Required Reports and Files section below) . Check payments from debtors may be held by the collection agency for a period specifically agreed upon by the Clerk. Penn Credit agrees . 1.11. The collection agency must provide the case number for each payment received and reported to the Clerk. Penn Credit agrees. ----~~~_,, ~ . / ~§. ~ it SSAE16 T1JM: IIAucM~ / FL-BROWARD-19-1035-A-000151 PennCredit • Service • lntegri tt • Results 1.12. The collection agency is fully responsible for any check payment received, processed and reported by the bidder that is later returned for insufficient funds . The dishonored check payment becomes a collection item for and is the full responsibility of the collection agency. The Clerk under no circumstances will adjust the debt, and the Clerk will not issue a refund to the collection agency for the funds transmitted on that debt to the Clerk. The dishonored check shall not be comm ingl ed with the remaining debt balance, if any. Penn Credit agrees. 1.13. The collection agency must inform debtors to make remittances payable only to the collection agency. The collection agency may accept credit card payments ; however, the collection agency may not assess charges to the Clerk for the acceptance of credit card payments . Nor shall the Clerk be financially responsible for any credit card payments the coll ection agency accepts that result in credit card disputes or credit card charge backs. Penn Credit agrees. 1.14. The collection agency shall immed iately advise any defendant who is concerned about getting a driver license reinstated or a capias/warrant canceled to pay the Clerk directly . The Clerk's Felony, Traffic and Misdemeanor divisions will accept credit card payments and personal checks. The collection agency will receive credit for the payment unless the payment was received within ten calendar days of the debt placement. The payment will appear on a report from the Clerk. {See Required Reports and Files section below .) Penn Credit agrees. 1.15. The collection agency, its employees and agents shall perform as independent contractors and shall not be deemed as agents, representatives or employees of the Clerk. The collection agency shall not represent itself as the Clerk or as a deputy clerk under any circumstances. Penn Credit agrees. 1.16. The collection agency shall not subcontract , assign, forward or outsource any portion of a contract with the Clerk resulting from this RU. Penn Credit agrees. u ______ ,.v _, / ~ /!'!.~§. al' SSAE16 tn,o ll ~udit C-IOd FL-BROWARD-19-1035-A-000152 PennCredit • Service • lntegr,ty • Res,Jlts 1.17. The collection agency shall hold confidential all information acquired during the performance of a contract with the Clerk resulting from this RU and shall not be open to public examination for any purpose except as provided by Jaw. As required under th e Florida statutes and any other applicable laws and regulations, social security numbers and bank accounts numbers are confidential and must be stored in a manner to prevent access by unauthorized persons. The collection agency shall assume sole responsibility for the safety and security of all confidential information, as defined by the Florida statute s or any other applicable laws and regulations , that has been provided by the Clerk or the Clerk's designated staff to the collection agency. Penn Credit Agrees . 1.18. The collection agency or its agent shall not produce or otherwise use the products of a contract resulting from this RU without the written consent of the Clerk. The Clerk retains all rights to all data, reports, programs, designs and other results arising from such contract. The Clerk reservesfirst publication rights to any products arising from such contract , and the Clerk may place the products in the public domain without the permission of the collection agency. Nothing herein shall be construed to limit the application of Chapter 119, Florida Statutes (Florida Public Records Act), by the collection agency to the materials produced in connection with such contract. Failure by the collection agency to abide by the provisions of the Florida Public Records Act may result in the immediate termination of any contract resulting from this RU. ) Penn Credit agrees. 1.19. The collection agency shall verify any payment or balance information with the Clerk only (Section 5.0, paragraph 5.1). At no time shall the bidder accept information supplied by a debtor or any other source as evidence to support a payment or an account balance. Any disputes between the collection agency and the debtor regarding amounts owed must be resolved with the Clerk or the Clerk's designated staff only. Penn Credit agrees. 1.20. The collection agency shall provide the Clerk with a copy of all letters of complaint involving the agency's collection practices within ten days of receipt of said complaint. The collection agency must explain in writing to the Clerk what action was taken to achieve an acceptable resolution with the debtor. Penn Credit agrees . u Broward County Clerkof Courts RLI112018-001 FL-BROWARD-19-1035-A-000153 PennCredit • Servtce • Integrity • Rosu/ts 1.21. The collection agency must attempt to collect the full balance due. The Clerk or the Clerk's designated staff will programmatically disallow the payment of a collection fee on any case that shows a remaining balance due on the placed debtor for a placed debt that is only partial paid, including any assessment for placing the debt with the collection agency. Penn Credit agrees. 1.22. The collection agency will not charge the Clerk if the collection agency is unable to recover moneys on accounts assigned. Additionally, no adjustments to the collection agency's collection fee will be made during the term of a contract resulting from this RLI. Penn Credit agrees. 1.23. The collection agency is solely responsible for all usual and customary costs incurred as a result of collecting accounts. Any costsfor the automation of equipment; for computer programming; for installation of data lines; for printing, postage and associated equipment costs; and for other similar and associated costs will also be borne by the collection agency. Penn Credit agrees. ) 1.24. The collection agency will not be paid a collection fee for adjustments or corrections made by the court or the Clerk on a placed debt in which the collection agency has received payment, including, but not limited to, those cases in which a fine is suspended or waived ora clerical error has been corrected. A collection fee will also not be paid on any subsequent assessments or payments made after the date the placed debt was paid in full, including, but not limited to, a subsequent assessment for a driver license reinstatement fee. Penn Credit agrees . 1.25. The collection agency shall electroni cally report on a daily basis to the Clerk or the Clerk's designated staff, through data files in ASCII format via FTP or other electronic transmission method mutually agreed upon, the amount collected by case number. Penn Credit agrees. 1.26. The collection agency shall not be paid on any account for which a subsequent court action negates collection activity. The account shall be canceled and returned to the Clerk. Penn Credit agrees . BrowardCounty Clerkof Courts RLI #2018 -001 FL-BROWARD-19-1035-A-000154 PennCredit • Service • lntogritv • Results 1.27. The collection agency will not be paid a collection fee for accounts paid prior to the debt placement (assignment) date or for payments received by the Clerk within the first 10 calendar days of assignment to the bidder. Penn Credit agrees. 1.28. The collection agency may be paid for payments that are later disallowed due to a judicial order. The Clerk will offset the collection fee amount disallowed from the next invoice payment due to the collection agency. Penn Credit agrees . 1.29. Payment of any collection fee is contingent upon full payment having been received ond transmitted to the Clerk on placed debts . No collection fee will be paid on placed debts which are only partially paid . Any collection fee amount that shows as a discrepancy between the collection agency records and the Clerk records on collection fees owed shall be set-aside for payment and not be subject to the Florida Prompt Payment Act until both parties are afforded a full review of the case record and both parties mutually agree to a resolution on the collection fee . Penn Credit agrees. 1.30. The collection agency shall return all accounts to the Clerk regardless of payments made on placed debts or arrangements made if the contract resulting from this RL/ is terminated. The Clerk will pay any collection fee due at that time . Upon termination of the contract , the collection agency will inform any debtors with whom it is dealing to make future payment(s) directly to the Clerk. Penn Credit agree s. 2.0 AGENCY/BIDDER/CLERK LIAISON 2.1. The collection agency will work with Clerk's staff to facilitate transmission of pertinent information between the Clerk and the agency. The collection agency must be able to receive and send data electronically . Most data being transmitted between the Clerk or the Clerk's designated staff and the agency will be by FTP. Penn Credit agrees. Please see additional information in our prev ious data transfer response . u Broward CountyClerk of Courts Rll 112018-001 FL-BROWARD-19-1035-A-000155 PennCredit • Service • lntcgnt}' • Results 2.2. The collection agency shall designate a project manager who will have responsibility for the collection agency performan ce and will be directly responsible f or coordinating effort s with the Clerk or the Clerk's designated staff. Penn Credit designates Phil Mennell as the Project Manager. He will be responsible for the collection agency performance and coordination efforts with the Clerk and the Clerk's designated staff. 2.3 . The collection agency shall have the abil i ty to communicate with Spanish and Creolespeaking debtors. Penn Credit employs Spanish-speaking representatives, and we have a dedicated toll free number that is directed to those individuals. These individuals will continue to be untilized for the collection of Clerk accounts. To communicate in other languages, Penn Credit will utilize a telep hone translation service as needed, establishing a conference call with the collection representative , defendant, and translator. Utilizing this service, Penn Credit has the capability to commun icate with more than 170 different languages including Creole. ) Penn Credit's DAVIS dialing platform also offers Spanish-speaking options , with the ability to transfer any calls to a Spanish speaking collector. Further, Penn Credit's notices may be printed in English or Spanishand we will provide the Clerk with a payment card for distribution indicating payment options which will be printed in English and Spanish. 2.4. The collection agency must provide for immediate telephone contact with the Clerk's collections project manager during the normal business hours of 8:00 a.m. to 5:00 p.m. (EST). A maximum of one-hour turnaround time for responses to the Clerk's inquiries is required . Penn Credit agrees. Project Manager Philip Mennell , will be available during the Clerk's normal business hour s. Toll-free numbers and email addresses for Mr. Mennell and other project management will be provided for Clerk access, as well as cell phones for calls after hours. 2.5. The collection agency, upon request by the Clerk, shall provide a written response to all complaints received by the Clerk of any alleged unlawful or unethical actions taken by the collection agency and/or its agents to collect a placed debt. The response shall be provided by the collection agency project manager and shall be received by the Clerk with in fifteen days of the Clerk's request. Penn Credit agrees. u Broward CountyClerk of Courts RLI #2018 -001 FL-BROWARD-19-1035-A-000156 PennCredit • Scmce • lntegrili • Rosu/ts 2.6. The collectionagency shall permit Clerkand the Clerk's designated staff the right to visit the collectionagency offices and its agents periodicallyfor inspection of the facilities and operations used in the performanceof any work under a contract resultingfrom this RLI. Penn Credit agrees. We avail our clients to regular meetings with Penn Credit's project and senior staff, either on-site at client facilities or at Penn Credit facilities . We welcome the Clerk and the Clerk's designated staff to visit our facilities at any time, particularly our new headquarters opening in May 2018. 2. 7. The collectionagency shall allow the Clerk'sauditor or the Clerk's designated staff at any time to audit or reasonably inspect any of the collection agency's activities or communicationsthat relate to the contractual obligationsarisingfrom this RLI. Penn Credit agrees. 3.0 REQUIRED REPORTS AND FI LES 3.1 The collectionagency must provide at a minimum the reports outlined below and any other reports required to reconcile fully any placed debts and any payments received and transmitted on those placed debts. Penn Credit agrees. J 3.2. An acknowledgment report must be sent to the Clerkor the Clerk's designated staff by electronicmail within two hours of the transmittal of placed debts. Theacknowledgement report will verify that the collection agency has received the placed debts. The acknowledgement report must indicate the number of placed debts by type and the date the placed debts were received. Penn Credit agrees. 3.3. A data file in an FTPor other mutually agreed upon electronicformat specified by the Clerkmust be made available daily by the collectionagency on its FTPserver for retrievalby the Clerk or the Clerk's designated staff during dates and times designated by the Clerkor the Clerk's designated staff. Therefore, the collectionagency must have an FTP server that is accessible to the Clerkor the Clerk'sdesignated staff during non-business hours. The data file must contain, at a minimum, the case number, the amount paid, and the date paid of placed debts. The Clerkor the Clerk'sdesignated staff will evaluate the data file to see if it matches the Clerk'srecords. Accordingly,the collectionagency must accuratelyenter case numbers in the data file so that the Clerkor the Clerk's designated staff can process case and payment informationaccurately. Onlyone line item containing the requiredinformationfor each case is acceptable. If more than one payment exists for the same case number, only one payment totalfor that case should be reported in the data file. Penn Credit agrees. ...§.§ if SSAE16 \/!Jj,,,,, V"A> _, Type:11,\ ucMCor,p'dcd ~ __ ........ ___ ..J / FL-BROWARD-19-1035-A-000157 PennCredit • Sorv,ce • /11tegr1ty• Reso.1/ts 3.4. A response file will be sent to the collection agency the following day via FTP,or other mutually agreed upon electronic transfer,that contains which payments the Clerk accepted or rejected. Forthose payments the Clerkaccepts, the collectionagency must transfer the GROSScollected amount of the accepted payments to the Clerk's designated bank account(s)by ACHor wire transfer no later than the next business day. The rejected payments willbe coded in such a way as to identify why they were not accepted. Penn Credit agrees. 3.5. The collectionagency must be able to provideupon the Clerk'sor the Clerk'sdesignated staff's request a monthly performance/activity report which details each case assigned per month, the originalbalance of the placed debt by case, the date and amount of each payment by case number, and the remaining balance of the placed debt by case number. The collectionagency must provide, at a minimum, a quarterly report that shows by case type the total amount of the placed debt by month and the total collected amount of the placed debt by month for all placed debts during the period of the contract arising from this RU. Penn Credit agrees . 3. 7. The collectionagency must prepare a single monthly invoicefor the collectionfee . In addition to other information required by the Clerk,monthly invoices must indicate, at a minimum, the gross amount collected by case number, the entity to whom the payment was made (the Clerkor the collectionagency) and the collectionfee for those cases based on the contracted price. Each invoice must also contain the defendant's name and case number and an invoice number associated with it that designates the type of collectionit represents (for example, traffic,felony, etc.) () Penn Credit agrees. 3.8. If placed debts are handledfrom more than one office location, the collectionagency willprovide one consolidatedinvoiceonlyfor all collectiontypes. Electronicinvoicesare to be sent to a designated e-mail address as establishedby the Clerkor the Clerk'sdesignated staff. Penn Credit agrees. 3.9. Tothe extent necessary to fulfill the terms of an agreement between the Clerkand the vendor arisingfrom this RLI,invoicesand other materials needed for payment must be in a media and format as designated by the Clerkor the Clerk'sdesignated staff. Invoices must be received by the Clerk'soffice no later than five business days following the end of the preceding month. Anyfinancial report, includingboth daily and monthly reporting sent to the Clerk,must be in an electronicformat acceptable to the Clerkor the Clerk's designated staff. Penn Credit agrees. I Broward County Clerkof Courts RLI #2018-001 FL-BROWARD-19-1035-A-000158 PennCredit • Service • Integrity • Results 3.10. The Clerk or the Clerk's designated staff may change the requirements for and contents of reports as needed. Other reports including, but not limited to, collection rates and aging reports may also be required . The Clerk or the Clerk's designated staff will specify to whom such reports shall be delivered. The collection agency will work with the Clerk to insure reports can be electronically retrieved and viewed using existing Clerk software . Penn Credit agrees. 3.11. Adjustments to the processes described herein as required by changes in law, court rule or implementation of other Clerk hardwa re or software devices or services will be developed and implemented at the Clerk's request at no cost. Penn Credit agrees. 4.0 ANTICIPATED VOLUMES 4.1. No minimum volume of accounts will be guaranteed. Volume will be driven by th e successof collections and the availability of accounts. The Clerk will determine the number of cases and which cases will be sent to the bidder. If available , the anticipated volume of accounts may be requested by case type. Penn Credit agree s. 4.2. The amounts due on court cases assigned to the collection agency will vary based upon judicial ruling on individua l cases, existing legal mandates, and any changes in law regarding assessments. Penn Credit agrees. 4.3. Designated proposals to this RU may result in a multiple award contract at the discretion of the Clerk only. Penn Credit agrees . 4.4. No adjustment s to the collections fee will be permitted during the term of a contract arising from this RU, including any renewal periods . Penn Credit agrees . Broward County Clerkof Courts RLI #2018-001 FL-BROWARD-19-1035-A-000159 PennCredit • Service • Integrity • Rosut/s ) 5.0 CLERK'S RESPONSIBILITIES 5.1 . TheClerk will designate a contract administrator or collections manager for the contract period or identify an electronic e-mail address or electronic mail box for communications between the Clerk or the Clerk's designated staff and the collection agency. The Clerk's designee will be the primary liaison for day-to-day interactions with the bidder. Penn Credit agrees . 5.2. The Clerk or the Clerk's designated staff will provide to the bidder any required and available information about the debtor when the case is assigned. For certain court coses, designated information may include case number, citation number (if available) , full name, date of birth, social security number, sex, race, driver 's license number and state, address, telephone, birth city and state, and account balance. For other court cases, debtor information will be provided based on its availability as found exclusively in the case record. All debtor information will be provided via FTPor other mutually agreed upon electron ic transmission to the collection agency in o fixed ASCII format or other format integrates with the Clerk'sfinancial reporting systems. Penn Credit agrees . ) 5.3. The Clerk or the Clerk's designated staff shall notify the collection agency when collection action is to be canceled and placed debts returned and whether such cancellation or return is temporary or permanent. Penn Credit agrees. 5.4. The Clerk or the Clerk's designated staff will electronically transmit to the collecbon agency by FTP,or other mutually agreed upon electronic transmission, a doily transaction adjustment file to placed debts containing the case numbers and the new amount due. Penn Credit agrees . 5.5. Upon the assignment of placed debts to the collection agency, the Clerk or the Clerk's designated staff will not be expected to provide any further assistance in the collection of these debts. Penn Credit agrees . 5.6. The Clerk reserves the right to change any portion of the work outlined herein if required by fe deral law, state law, county ordinances, court orders, Clerk po licies, administrative resolutions or administrative policies that mandate such change. Penn Cred it agrees . ______ __, / ~. ~ / PA~ lit SSAE16 T-,,. ti ~t Comp.'eied FL-BROWARD-19-1035-A-000160 ~ PennCredit • Service • lntagntr • Rosuf!s FEEPROPOSAL Penn Credit 's proposed collection add-on fee is 35%. ) Broward CountyClerkof Courts RLI #2018-001 FL-BROWARD-19-1035-A-000161 ~ PennCredit • Sorv1co• Integrity • Results INSURANCE & BONDING Penn Credit maintains comprehensive insurance coverage and bonding to protect its interests and the interests of its clients in the collection of delinquent debts. Penn Credit will meet all insurance requirements listed in the RLI. Coverage includes: • General Liability : $1 Million per occurrence,$ 2 Million aggregate • Automobile Liability: $1 Million each person, $1 Million each accident ; $1 Mill ion property damage • ExcessLiability: $10 Million per occurrence, $10 Million aggregate • Workers Compensation: $1 Million per occurrence , $1 Million aggregate • EmployeeCrime/Theft (Fidelity bond):$5 Million/ 3rd Party-- $5 Million • ProfessionalLiability/Errorsand Omissions:$5 Mill ion per occurrence, $5 Million aggregate • CyberLiabilityProtection:$10 Million per occurrence • Includes $10 Million for credit monitoring costs ) Broward CountyClerk of Courts RLI #2018-001 FL-BROWARD-19-1035-A-000162 I ~ ACORD® 1....-----' CERTIFICATE OF LIABILITY INSURANCE DATE{MM/00/YYYY) 8/16/2017 1. THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES .• BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED '~EPRESENTATIVE OR PRODUCER,AND THE CERTIFICATEHOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the pollcy(ies} must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certlflcate holder In lieu of such endorsementfsl. CONTACT PRODUCER Amanda Sides NAME: E. K. Mcconkey & Co. 717-505-3130 I rt~··-·· 111-1ss-s231 2555 Kingston Road, Suite 100 asides@ekmccankey.com York PA 17402 [A~g',r, En· ~h.s· INSURER/S1AFFOROING COVERAGE NAlC# 1NsURERA:Cincinnati InsuranceComoanv :CincinnatiIndemnityCompany INSURER c :NaviaatorsInsurance Comoanv 1NsuRERo:Federal Insurance INSURER E: F: INSURER PENNC-2 INSURED 1NsuReRe Penn Credit Corporation 916 S 14th Street PO Box 988 Harrisburg PA 17104 CERTIFICATE NUMBER• 1242431231 COVERAGES 10677 23280 42307 20281 REVISION NUMBER· THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. POLICYEFF POLICYEXP INSR TYPEOFINSURANCE LIMITS POLICYNUMBER LTR IN WVD IMMIDD""""" fMM/DD"'°"""' A X COMMERCIAL GENERALLIABILITY CPP3669867 8/19/2017 8/19/2018 EACHOCCURRENCE S1,000,000 -D -:q f- w CLAIMS•MAOE OCCUR f- GEN'LAGGREGATE LIMITAPPLIESPER; O,oc PRO· POL!CY□ JECT OTHER: _ f- A X ANY AUTO ALL~EO AUT S HIREDAUTOS OED IX - $2,000,000 :p~'f~;.fJ~1\"'"A,., .... CPP3669867 MOCCUR CLAIMS-MADE 8/1912017 8/19/2018 ANOEMPLOYERS' LIABILITY YIN AfN PROPRIETOR/?ARTNER/EXECUTIVE NIA OFFlCERJMEMBER EXCLUDED? (MandatoryIn NH) iii~:iwt8~ i1i?ERATIONS Network Security Crime Crime- Third Party WC1875254 8/19/2017 8/19/2018 □ ' ' ' 's s EACHOCCURRENCE $10,000,000 AGGREGATE $10,000,000 I RETENTION$0 B WORKERSCOMPENSATION C D sExcluded GENERAL AGGREGATE BODILYINJURY(Peraccident) ~s~a~ULEO NON-OWNED AUTOS - EXCESSLIAB $10,000 PERSONAL & ADVINJURY Eaaccident BODILYINJURY(Perperson) - UMBRELLA LIAS $500,000 MEDEXP(Anyoneperson) PRODUCTS-COMP/OP AGG $2,000,000 AUTOMOBILE LIABILITY )- ~~~~1SEJYe~~nea1 X I ~i:TUTE I I OTH• ER E.L.EACHACCIOENT s S1,000,000 E,L,DISEASE-EAEMPLOYEES1,000,000 below E.L DISEASE- POLICYLIMIT $1,000,000 NY17NVSOBAUIPNC 68035829 8119/2017 8/19/2017 8/19/2018 8/19/2018 Cyber EE Dishonesty 3rd Party $5,000,000 $5,000,000 $5,000,000 I LOCATIONS/ VEHICLES(ACORD101,AddltlonalRemarksSchedule,maybe attachedIf morespaceIs required) DESCRIPTION OFOPERATIONS CERTIFICATE HOLDER SAMPLE ONLY CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE I ACORD 25 (2014/01) {2,,,.d4_ J .J,;_,- © 1988-2014 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD FL-BROWARD-19-1035-A-000163 ACORD,., CERTIFICATE OF LIABILITY INSURANCE DATE {MMIODIYYYY) I 10/31/18 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE ODES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. PRODUCER SHBG Insurance Services · .JS0 Broad Hollow Road Ste.#PHll l 'Melville, NY 11747 INSURERS AFFORDING COVERAGE INSURED INSURERA. Penn Credit Corp 916 South 14th Street Harrisburg, PA 17104 NAIC# 19607 XL Catlin INSURERS: INSURERC; INSURER 0: INSURERE: ' COVERAGES THE POLICIESOF INSURANCELISTED BELOWHAVE BEEN ISSUEDTO THE INSUREDNAMEDABOVE FOR THE POLICY PERIODINDICATED.NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO \J\IHICHTHIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCEAFFORDEDBY THE POLICIESDESCRIBEDHEREINIS SUBJECTTO All THE TERMS, EXCLUSIONSAND CONDITIONSOF SUCH POLICIES,AGGREGATELIMITSSHOWNMAY HAVE BEEN REDUCEDBY PAID CLAIMS, 00'1 I;'~ ·""' ~NERAL ~ ~ -"· POLICYNUMBER POLICYEFFECTIVE POLICYEXPIRATION LIABILITY COMMERCIALGENERALLIABILITY 0 CLAIMSMADE □ OCCUR f~ GEN'LAGGREGATELIMITAPPLIESPER: n n POLICY ~TOMOBllE - f- ~ ~ PB£>.;_ n .. $ P~EMISES 7E~~fflnee) $ MEOEXP fAnv one oersonl $ PERSONAL&ADV INJURY $ GENERALAGGREGATE $ PRODUCTS·COMP/OPAGG S COMBINEDSINGLELIMIT (Ea aWdent) $ BODILYINJURY (Per person) $ BODILYINJURY (Per aedden\J $ PROPERTYDAMAGE (Per aWdent) $ AUTO ONLY· EA ACCIDENT $ EAACC S LOC LIABILITY ANY AUTO All OWNEDAUTOS SCHEDULEDAUTOS HIREDAUTOS NON•O'MiEOAUTOS f- l LIMITS EACHOCCURRENCE R GARAGELIABILITY ANY AUTO OTHERTHAN AUTO ONLY· EXCESS/UMBRELLA LIABILITY ~ OCCUR □ AGG $ EACHOCCURRENCE ' AGGREGATE CLAIMSMADE --- $ $ ~ DEDUCTIBLE RETENTION $ s I WCSTATU·,1 WORKERSCOMPENSATION AND EMPLOYERS'LIABILITY ANY PROPRIETOR/PARTNER/EXECUTIVE OFFICER/MEMBER EXCLUDED? iii~~t~J6~1~~NS OTHER A !OJ~- E.l, EACHACCIDENT $ E,l, DISEASE. EA EMPLOYEE s E.l. DISEASE. POLICYLIMIT beJow E&O s MPP9035930 11/01/17 11/01/18 ' Limits: $5,000,000 per claim $5,000,000 aggregate DESCRIPTIONOF OPERATIONSf LOCATIONSfVEHlCLESf EXCLUSIONSADDEDBY ENDORSEMENT f SPECIALPROVISIONS Coverage is in full force and effect and strictly subject to the terms, conditions, and exclusions of the policy. CERTIFICATE HOLDER CANCELLATION SHOULDANY OF THEABOVEDESCRIBEDPOLICIESBE CANCELLEDBEFORETHE EXPIRATION Client Name Client Address DATE THEREOF,THE ISSUINGINSURERWILL ENDEAVORTO MAIL __ DAYS WRITTEN NOTICETO THE CERTIFICATEHOLDERNAMEDTO THE LEFT, BUT FAILURETO 00 SO SHALL IMPOSENO OBLIGATIONOR LIABILITYOF ANY KIND UPON THE INSURER,ITS AGENTSOR REPRESENTATIVES, AUTHORIZEDREPRESENTATIVE ACORD 25 (2001/08) 'Robert JJeMa.ria ©ACORD CORPORATION 1988 FL-BROWARD-19-1035-A-000164 ffllErie CERTIFICATE OFINSURANCE ~ Insurance· DATE ISSUED {MM/00/VY) 4/10/17 - THISCERTIFICATE IS ISSUED ASA MATTER OFINFORMATION ONLY - HomeOffice • 100EneInsurancePlace • Erie,Permsyl~ama 16530• 8148i0 2000 Tollfree 1-800.458.0811 • Fax814.8703126 • Wll.v.e1ie1nsurance.com tt ,,., \.II• •.,., FL-BROWARD-19-1035-A-000180 PennCredit ·ce • tntegnty • Rcsu rs - Internet Payment Porta I Penn Credit -- - Penn Credt t ACcount Summary w,vrPa,,ment Pi> Account OtsWJt Account Sclle1t tr.c• > Pitch Effective ness (9'1 a, coot•<« > Watcn \.is: P.WI ff>«~:i,, ,. weakening. •S ~ • O Ulo,t'l~ s283 ~......I ,:.,.<'!(al ~ • '-• ~ t-.:1ck Aoam~ AQCl'\t Grouo 6 A"'~ Agent Gro!JD 6 L«d 7 •·= Efrcct 1-...:nc.s~ 21 -••('ftlttq,•S ....,, . .. ·-•• .. • '. ·• ,. •• ,,... a.,,.,. P.t(fl 5ff C(to"\7nS;'!~ """"'-" OC,.)liKS»"K,ll~ A».rs~OoM f,-"'-"9~,U S,,Jff~'\oO l'Y'D>tfo.st:!Ol.n ... ....-. 21 . •• "•• , rt"·• .5 ., ., n ..... I0' 10 1 -2~ ,o •JS 10 u •l' ,._ ., Pit c h Elf a ctlv c n o.n: Low Ra n k t.,ck Ad.:,rrsnDSthe lowest rank ,n P,tcn Eflcctwencs:»,LDst 7 day~ r (._ :.....::l :......:J FL-BROWARD-19-1035-A-000185 ~-~ ., - ... - c::::J ..... -----.......:: .....::1 Penn Credit ntegritv • Ros..''s - CallMiner - Real Time Monitoring Eureka live/ Teams Command Post :n.n,;s : Clarissa Dalloway Customer Escalation ,-:'\ \:;.I .. S .,!tns 4m34 FL-BROWARD-19-1035-A-000186 PennCredit Se-v,ce • Mrogr:tv • Res:ii:s - Centralized □ Compliance Compliance 360 Management Program c Utilized by in-house compliance department c One-stop hub, housing all disputes, compliance ~ompliance 360 ° rules/regulations an ~ SAi GLOBAL Product c Detailed tracking, trending and reporting c Tailored training based on these reports C Assessments and audit workflows, approval of results and action plans ,. L-- "-- ... - -__,. _...,, - :::.::J -- FL-BROWARD-19-1035-A-000187 ~- ... c__: - - - r ., ............ c:.:::J ~ ...... ...........J - ~ - --' ::::::i :=:, PennCredit Service • lntegr,:v • Results - Quality Assurance '. . □ Better Business Bureau Accreditation □ Call/screen □ Employee background □ Identity theft prevention □ CPA Audited o External client audits (e.g. Pennsylvania Attorney □ Extensive Insurance Coverage recording system for quality . - .. - . . . . . control checks & drug screenings program - Red Flag Rules Financials General & Tax Clients) a $1 0 Million Cyber Liability a $5 Million Professional Liability & Crime / Fidelity FL-BROWARD-19-1035-A-000188 ." Information Technology ~ ..__ c._: c.....: c..: ........:=-==::: c:::: == ::::::::::...=? :=::l ... .., :_,:_J ~ ., FL-BROWARD-19-1035-A-000189 - . ,___ - ... ...__ c:::l ,.... ""I c:.::::J PennCredit Serv cc • ln'C:Jfl/V • Res.1/ts - Technology □ Proprietary D Penn Credit FUSION Collection System has no third-party collection software □ Custom Programming C Full-time application & Reporting: programmers on-site c No changes to Clerk software or processes C Ability reports to provide any custom data files or as requested FL-BROWARD-19-1035-A-000190 PennCredit Service • I - ~ . • Data Security o Formal Audits by External c PCI-DSS Compliant o Physical Security Firms c Visitor Control -P..§.§ C On-Site Document Shredding c SSAEl 8 SOC 1 Type II and SOC 2 o Information IJ Security Features Workspace / Building Security c Data Field Masking c Anti-Virus Protection C Data Encryption IJ Security Awareness Training c::: - - ,---,, c::::: ~ ----, FL-BROWARD-19-1035-A-000191 ~U"S c:...: c...:: c.::: c:::::! __, _, :::.::J __,i - -PennCredit - Disaster Recovery □ State College duplicate backups □ equipment Backup generator Agility & real-time system are conducted Corporate □ contact center contains and AC equipment at headquarters Recovery Solutions C Vendor partner equipment locations providing all necessary to sust ain operations be unavailable Satellite Contact Center should both to service the Clerk 's accounts . FL-BROWARD-19-1035-A-000192 ::.:..J PennCredit Serv ce • lntcgr,ty • Results - Client Portal Features □ Access to live data via website □ Dashboard □ Produce reports in PDF or Excel Pf!on.Cre.dit ~ Fusion of collection statistics o Search by account number, name or Penn Credit ID# □ Adhoc reporting with summary and account detail (self- service) □ Individual login credentials assigned, no limit on number of Clerk staff - L..: c__: .. I.-- c:...... - ~ - - - ... :.::...J :......::, FL-BROWARD-19-1035-A-000193 ::::..::J :.:....::i ..- c::::J ::...:.:::, PennCredit - • tmeg • Dashboard page overview Dashboa rd Statist ics Currem M omh $2,679 .50 Collections Beginning ro Dare $888 ,994.07 $27 ,689 ,011 .63 4.09 % $2,240 ,399 .56 $0 .00 Placed SO.OD Client Cancellations SO.OD Penn Cancella tions Collect1ons Placed Recovery Open Inventory Monthl y Collection s $20, 000 $16,000 : Monthly Colectx>ns I Batch ColectJOns I Batch Recovery I Open vs Placed I Number Placed I FL-BROWARD-19-1035-A-000194 uf•s PennCredit Serv,ce • tnteg , • - .;u1·:; How to search for accounts Lookup Dashboard New Accounts Logoff Reports =---= Search 12345-6 7890 e,__: - t= --- - .........,- - ... :....J J __J i@.i§I I :.:...J :..:.....::,::....J FL-BROWARD-19-1035-A-000195 ... -- - c:::.:: ,,. ---- ::..::J PennCredit • Lookup page overview Serv•ce • ,. tegmy • Res.-''s (Maximum of 50 results displayed} Account#: Penn ID # -TBK: Placed: 09/01/2010 Service: 05/01/2010 Account Status: ACT - ACTIVE ACCOUNT Account Info: Service Rendered: # of Letters: 1 Last Ltr. 09/02/2010 Gross Placed: $363 .20 Add-on: $0.00 Adjustments: $0.00 Penalty/Int: $0.00 Total Payments: $0.00 Balance: $363.20 Name/ Address ___ ~ Home: Work: 000-000-0000 Promise Date: Promise Amount: $0.00 Last Pmt Date: Last PmtAmount: $0.00 Return Date: Return Reason Code: .,,.,. Remark History ■1 1 ,■ sent to de nt 10/ 13/ 2010 15:27 10/ 13/ 2010 15:12 SENT TO CLIENT 09/ 23/ 2010 09/ 23/ 2010 08:34 08:34 HSE 09/ 23/ 2010 09/ 13/ 2010 08:34 10:10 PERACRN T BYSS;;, OTR/ACCT;; 09/ 13/ 2010 10:10 36-TRANSFRO TO CSR 09/ 13/ 2010 10:08 CSRTO VERIFYPYMNT DBTRDEC2010050 5 Info: ~I ~ I~ I Pendna Pmts I ~I TransactionsI WIB.. I CloseWridow ccount Actions: AccountHoldI SubmitPavment/AdjustmentI cancelAccountReauest FL-BROWARD-19-1035-A-000196 PennCredit S<1rvce • ·· rv:,, ·• • i~csults - Remark window ,-.;.;;;;;;;;::::::;'::;~ ""oC!.!.nta=cts=-1 Promises I Pending Prnts ount Actions: Account Hold I Submit Pciyment/A djustment I CancelAccount --- .- c__: sent to client 10/ 13/ 2010 09/23 / 2010 09/23 / 2010 08:34 08:34 09/ 23/2010 09/ 13/ 2010 08:34 10:10 PERACRNTBY SS# 09/13 / 2010 09/ 13/2010 10:10 10:08 36- TRANSFRDTO CSR This window Reouest Remark History 15:27 15:12 10/1 3/2 010 o I Prnts I Transactions I BKR I Close Window SENT TO CLIENT HSE DBTRDEC20100505 DTR/ACCT# CSRTO VERIFY PYMNT will contain our collection c:::: - ,----,, representative - - comments :::::.::J FL-BROWARD-19-1035-A-000197 =- ~ - c..___: c:_:: - c:..:: c::J - ._:: :::J - ::.:.::: --::! :.:.:J =.:.J :..:...J Penn Credit Serv,ce • h1tegnty • Resu,:~ - Other windows available Information Screens Account Actions □ Contacts □ Account Holds □ Promises □ Payment/ Adiustment □ Pending Payments □ □ Payments □ Transactions Account Cancelation □ Bankruptcy FL-BROWARD-19-1035-A-000198 PennCredit _ rv ce • lntegntv • Results - Account Analysis Report Acco unt Analy sfs Option s (Ardwed oocouncswf noc • - dca Clet1( • n this r'l)OR) Codt: jsGi140• Al Accounts cw,K ~oa:,o,Jtff .-:;.~ Q.IOCffCJUMtU.'f ~-0.., lllll Q.a.«, .,,.~~QOPO" IQ,,~ IQ -"""° • ._ __ L..: ,- ... .,_ c...:: __, - ... - ur,. ~ CIQ",, 1'1-'t:~ D.W'I. l tl.MlU S::...":'l .. ~•C D-I .._ .... t4 1U ~ u:-- J~ I C.Cl • u,.J,r.l.M - ... ~ ~ o:.ro. ::..::J FL-BROWARD-19-1035-A-000199 c..- - - --- ,- ---- ::::J PennCredit Serv,co • ln:cgmv • Rcs1.,·s - Sample Reports Pf:!Qll.Cre.dit ~ Fusion Home I Payment Analysis Report ..... .......- .. -.. -· .. .. . .. ............. ,.,, GUS II C1t1 o f Chattott • UC · ""'" '°""" n .. '!'CI! t:1.»I! T.., "T.ut LOO" ''''"' ru YMI T.ol Gf ... "' , "" .. ... .... Sit ""'""' iu.:acc w,a,.:oo UiU l OO Stl 1.lll, 60 ..,,.., .. w•noo SiU).M.ot S,0:,.10100 .._ ...,,. ....,. '""" U? ,UU O S7,.o),t00 'll,!')HIC UUA-N ,,u J.l'oa ~7 11 0,) """' .,.....,. M tct..00 ur.-tnoo t 7.ot7..00 u, a,"'• Ut ,.$0.00 Client Access Portal Logoff Reports looki,p .,..., ,. ., .... .,., .. ...,.. ~ '"' "'" .... .... "".... "''° .. .... .. .... - •otr-=. :=.:t·. """'" """ ..,,,. '-"-""" ~,>,tl«> Sl,f,1110!) lt)t ,l)U t m.•,1.00 U:.,,.,00 $0 .JMOO IH:3.111.N 1Ul% "'_ '°" ,, :a~~, "-'"' JUlS ..... _, L'?SI.H:IO "'-"'" )l!Stl.OD L"7ISICO IUUSU I s:Uf70CI ~13t.00 u, ...... '"'-"'-• l,13·1J4!!h:L!:iLilitetii'®Hi •· u , 2\1· , FL-BROWARD-19-1035-A-000200 Penn Credit -;(J•v,ce • lntogaty - • ResuJ•s Sample Reports Pf!OTLCre.dit ~ FUS/On Home Lookup ICllent Summary Ex Reports rt as: '1 el - Client Access Portal Clltn t S umm:ary Repon "'"""""""" Dollars w,d NUrnbcrs Plactd , ·t:.!bi j U.!,000 tiii1 0e1i.i .. l G t,..,i\tl,o, = ... m II IS<.SOO l'S-&,000: • l. ~ .51Xl i ,,. ,,. ¥,> !>'> l !.?,.000 ' '"" nz~ 0 U 1.(IX) ,;;v:.. :;::I ,sr.:~ ... ,~,., : ~ ttt&·thhlf!:Zill[b 1· \!liiDft,dl •• ,. , cii ·ii c__: c.::.: ,.. ,...__ -- ,- ,- - __J :..:..J FL-BROWARD-19-1035-A-000201 - Additional Questions PennCredit Service • 111:egr·tv• Resr..;"s - Licensing requirements Jurisdiction ALABAMA ALASKA ARIZONA ARKANSAS BUFFALO,NY --------r License Needed/Have No/No Yes/Yes Yes/Yes Yes/Yes Yes/Yes License Number Expiration Date COA Needed/Have COA Issue Date N/A COAA305 CA-0926242 2020 CAGll-169016 N/A 06/30/18 12/31/18 06/30/19 09/30/19 Yes/ Yes Yes/ Yes Yes/Yes Yes/ Yes No/No No/No N/A 08/15/19 07/01/18 12/31/18 12/31/18 03/31/19 12/31/18 N/A 06/30/18 12/31/1,8 05/31/21 12/31/18 Yes/ Yes No/No Yes/ Yes Yes/ Yes Yes/ Yes Yes/Yes Yes/ Yes Yes/Yes Yes/ Yes Yes/ Yes Yes/Yes Yes/ Yes Yes/ Yes 10/29/01 09/07/00 06/02/00 05/15/00 N/A 11/29 /0 1 CALIFORNIA CHICAGO, IL COLORADO CONNECTICUT DELAWARE DIST.OF COLUMBIA Yes/Yes Yes/Yes Yes/Yes Yes/Yes Yes/Yes N/A 2256707 991947 CCA-943582 19982080S2 69002690 FLORIDA GEORGIA HAWAII IDAHO ILLINOIS IN DIANA IOWA Yes/Yes No/No Yes/Yes Yes/Yes Yes/Yes Yes/Yes Yes/Yes CCA0900232 N/A COLA276 CCA-3578 17-020543 IN-SOS-C-02040 2002-24295 .,___ c:.:....: - ..... 01/31/19 c::.:...J N/A 07/12/00 06/26/00 12/30/03 03/11/04 05/27/99 02/25/04 08/04/00 05/31/00 09/16/08 07/06/00 10/26/01 -- .... :_:_:} FL-BROWARD-19-1035-A-000203 :.:..,_J r.,_ _ c:.._: c.::J ~ - PennCredit Serv ce • Integrity • Res . ·•s - Licensing requirements KANSAS KENTUCKY LOUISIANA No/No N/A N/A 366660581 DCL-5013 04-3048 N/A N/A Permanent MAINE MARYLAND No/No Yes/Yes Yes/Yes Yes/Yes MASSACHUSETTS MICHIGAN M INNESOTA MISSISSIPPI MISSOURI Yes/Yes Yes/Yes No/No No/No DC-0717 2401001597 CA-20148582 N/A N/A MO NTANA NEBRASKA No/No Yes/Yes N/A 292 12/31/17 06/30/19 06/30/19 N/A N/A N/A 12/31/18 NEVADA NEW HAMPSHIRE NEW JERSEY NEW MEXICO NEW YORKCITY Yes/Yes No/No Yes/Yes Yes/Yes Yes/Yes CAD11277 N/A 232470030000 637 1039314-DCA 06/30/18 N/A 10/15/18 06/30/19 01/31/19 NEW YORKSTATE NORTH CAROLINA No/No Yes/Yes N/A 3779 N/A Yes/Yes 07/31/ 19 12/31/18 06/30/18 Yes/Yes Yes/Yes Yes/ Yes Yes/ Yes Yes/Yes Yes/Yes Yes/Yes Yes/ Yes Yes /Yes Yes I Yes Yes /Yes Yes/Yes Yes/Yes Yes/Yes No/No Yes/ Yes No/No Yes/ Yes Yes/Yes 01/18/01 03/05/01 07/10/00 05/19/00 07/17/00 05/18/00 08/11/00 05/23/00 07/24/00 11/ 09/01 10/30/01 07/06/00 01/20/04 02/13/04 10/31/03 07/12/00 N/A 06/14/00 07/12/00 FL-BROWARD-19-1035-A-000204 PennCredit Sr:rv,ce • l•1te9r:;y • Resi;t:s - Licensing requirements NORTH DAKOTA OHIO OKLAHOMA OREGON PENNSYLVANIA PUERTORICO RHODE ISLAND SOUTH CAROLINA SOUTH DAKOTA TENNESSESE TEXAS UTAH VERMONT VIRGINIA WASHINGTON WEST VIRGINIA W ISCONSIN WYOMING YONKERS,NY ... - Yes/Yes No/No No/No Yes/Yes No/No Yes/Yes CA-100477 12/31/ 18 N/A N/A CA-48702 N/A N/A 12/3 1/18 N/A 12/31/18 12/31/18 N/A SJ-13228-AC 20080112DC N/A No/No No/No No/No Yes/Yes No/No Yes/Yes N/A 4759102-0131 No/No No/No Yes/Yes Yes/Yes Yes/Yes Yes/Yes Yes/Yes N/A N/A 602-856-537 1014-4947 722 261 9101 ,... "--- N/A 1041 N/A N/A 11/04/19 N/A 01/09/19 N/A N/A 08/31/18 Permanent 06/30/18 12/31/18 c::.:i 07/18/00 05/09/01 Yes /Yes Yes/Yes Yes/Yes Yes /Yes Yes/ Yes 10/29/01 09/19/08 04/17/01 05/12/00 Yes/Yes Yes/Yes Yes/ Yes Yes/ Yes Yes/Yes No/No 12/31/18 r:::::l Yes/ Yes Yes/Yes Yes/ Yes Yes/Yes No/No Yes/Yes Yes /Yes Yes/ Yes ,.. ...., 10/29/01 07/21/00 N/A 08/20/10 11/19/01 11/05/01 11/15/01 11/05/11 08/12/08 09/20/04 11/10/08 12/15/03 N/A ::..:J :.....:J :::.::l FL-BROWARD-19-1035-A-000205 NOTICE TO REOUESTOR: THIS PAGE HAS BEEN REMOVED AND IS EXEMPT FROM PUBLIC DISCLOSURE PURSUANT TO FLA . STAT. §815.045 AND CHAPTER 119 OF THE FLORIDA STATUTES Please contact publicrecords@browardclerk.org information. for further FL-BROWARD-19-1035-A-000206 PennCredit SO", "" • ,. •· gr,t; • Resu/rs - Trade Secrets .. . . .... - ~--·-:..: ,._ . .. ~ o Title XLVI, Section 81 5.045 Florida Statutes CJ "trade secret information as defined in s. 81 2.081, and as provided for in s. 815.04(3), be expressly made confidential and exempt from the public records law " o Title XLVI, Section 81 2.081 (c) Florida Statutes c "Trade secret means the whole or any portion or phase of any ... compilation of information which is for use, or is used, in the operation of a business and which provides the business an advantage, or an opportunity to obtain an advantage, over those who do not know or use it. The term includes . . . financial information . .. process, procedure, list of suppliers , list of customers " Section/Material Page# 6--11,24, 112 Custo mer Lists Supp lier - Cellular contact product 97 Legal Authority Trade secret per Sect ion 812.08 1 9 [CJ Trade secret pe r Section 812.081 9 [C] c:::::: - ... :::::::J __. ::......J ___J :::.::::i FL-BROWARD-19-1035-A-000207 .. [_ c....:.: c.......: - .. r ... ~ !'.:...:! --= ~ ::_::,::..:..:1 ::__J __J In summary .. ,1 FL-BROWARD-19-1035-A-000208 PennCredit <,1>rwce• 1nten11tv• Resu 11s - Easy to Work With □ □ Client Success Program for personal and superior results Experienced and flexible attention management \_, Client Success Program '1,/ by Penn Cred,r staff D Quick decisions, nimble and no bureaucracy c High staff availability □ Quick turnaround for custom reports □ Extensive Florida client base and familiarity Florida _c.._:C...:-- including after hours driver & data files license and DMV-hold c:.....:::- - c::J with processes - ::::::::l ::...:::J ~ :.:...J ...:::::J FL-BROWARD-19-1035-A-000209 :.:__j - --... __J PennCredit - Thank You for Your Consideration o Superior collection results on current and past accounts for the Clerk □ Reinvestment to provide the latest collection resources, compliance tools and data security measures to our clients □ Long-term supporter □ Highest degree o Excellent Performance and sponsor of FCCC of ethics and legal compliance = Long Term Relationships: c Palm Beach Clerk of Courts, since 2000 c Miami-Dade Clerk of Courts, since 2004 c Pennsylvania Attorney General, since 1995 FL-BROWARD-19-1035-A-000210 Exhibit C The collection agency shall provide a quarterly report to the Clerk of the amounts placed and collected by case type. The collection agency shall report collections on the quarterly amounts placed through five quarters with each quarter reflecting on separate lines any adjustments to the initial amounts placed and the quarterly amounts of the cumulative collections. The report shall be similar in format to the provided sample report. The overall report objective is to track the collections rate of the quarterly placed amounts over five quarters. For example, if the collection agency's first report shows collections on amounts placed for the quarter ending December 31, then the total collections on the amounts placed within the quarter ending December 31 shall be tracked for five quarters. If the initial quarter ends on December 31, 2018, the report will track the collections on those quarterly placed amounts up to December 31, 2019 (five quarters). The Clerk ' s file specifications transmitted to the collection agencies will permit them to report this data. The collections data must reconcile to the Clerk ' s reported placement and payment data. However , the collection agencies must be able to submit upon request a data reconciliation report for any quarter being reported. The collections report shall be submitted to the Clerk in an electronic format no later than the twentieth day of the month following the end of the quarter. The ends of the quarter are March 31, June 30, September 30, and December 31. Each quarterly collections report shall contain the following information: 1. The name of the collection agency. 2. The date of the collections report. 3. The case type being reported. 4. The initial quarter ending date for the collection amounts being reported. 5. The cumulative amount of the actual collections by quarter. 6. The total amount of collections placed by quarter that include any Clerk issued adjustments. 7. The collection rate by quarter. The collections reports shall be separated by case types which reflect the case categorizations used by the CCOC, for example, circuit criminal, county criminal, civil traffic, etc. The Clerk will provide the case designations for each category being reported , for example, CF case designations for circuit criminal or MM case designations for county criminal. Adjustments to cases will be reported in the quarter in which they were received with appropriate adjustments to the other quarters being reported as indicated below . Example case scenario for reporting adjustments: A placed amount of $100 on a circuit criminal case for the quarter ending March 31 was adjusted up to $200 in the quarter ending June 30. No payments were received on the placed amount. The adjusted $100 amount (the increased amount due) should be reported in the quarter ending June 30 and that amount should be tracked for five quarters (through the following June 30 report). The$ 100 originally placed amount reported in the quarter ending March 31 would still be reflected in the March 31 report group . The June 30 report would appear as follows: FL-BROWARD-19-1035-A-000212 Placed Cases Quarter Ending March 31, 2017 Cumulative Collections 3/31/2017 6/30/2017 $0.00 $0.00 Amount Placed $100.00 $100.00 Collection Rate 0.00% 0.00% 9/30/2017 12/31/2017 3/31/2018 12/31/2017 3/31/2018 6/30/2018 Placed Cases Quarter Ending June 30, 2017 Cumulative Collections 6/30/2017 9/30/2017 $0.00 Amount Placed $100.00 Collection Rate 0.00% If a partial payment of $50 had been received by March 31 and a $25 payment had been received by June 30 on the original $100 placed amount, the June 30 report would appear as follows: Placed Cases Quarter Ending March 31, 2017 3/31/2017 6/30/2017 $50.00 $75.00 Amount Placed $100.00 $100.00 Collection Rate 50.00% 75.00% Cumulative Collections 9/30/2017 12/31/2017 3/31/2018 12/31/2017 3/31/2018 6/30/2018 Placed Cases Quarter Ending June 30, 2017 Cumulative Collections 6/30/2017 9/30/2017 $0.00 Amount Placed $100.00 Collection Rate 0.00% If the originally placed amount of $100 in the quarter ending March 31 was reduced to $50 in the quarter ending June 30 and no payments were received, the June 30 report would appear as follows: Placed Cases Quarter Ending March 31, 2017 Cumulative Collections 3/31/2017 6/30/2017 $0.00 $0.00 Amount Placed $100.00 $50.00 Collection Rate 0.00% 0.00% 9/30/2017 12/31/2017 3/31/2018 12/31/2017 3/31/2018 6/30/2018 Placed Cases Quarter Ending June 30, 2017 Cumulative Collections 6/30/2017 9/30/2017 $0.00 Amount Placed $0.00 Collection Rate 0.00% FL-BROWARD-19-1035-A-000213 If the originally placed amount of $100 in the quarter ending March 31 was reduced to $50 in the quarter ending June 30 and $25 in payments were received in the quarter ending March 31, the June 30 report would appear as follows: PlacedCases Quarter Ending March 31, 2017 CumulativeCollections Amount Placed CollectionRate 3/31/2017 $25.00 $100.00 25.00% 6/30/2017 9/30/2017 12/31/2017 3/31/2018 12/31/2017 3/31/2018 6/30/2018 $25.00 $50.00 50.00% PlacedCases Quarter Ending June30, 2017 CumulativeCollections 6/30/2017 9/30/2017 $0.00 Amount Placed $0.00 CollectionRate 0.00% FL-BROWARD-19-1035-A-000214 SAMPLEREPORT Broward County Clerk of Courts Quarterly Collections Performance Report Collection Agency Case Type Date of Report Placed Cases Quarter Ending Placed Cases Quarter Ending Placed Cases Quarter Ending ABCCollections Agency Circuit Criminal January ZO,2019 June 30, 2018 Cumulative Collections Amount Placed Collection Rate 6/30/201B $80,686.34 $3,267,741.77 2.47% 9/30/Z018 $136,680.66 $3,264,991.S7 4.19% 12/31/2018 $178,016.10 $3,257,273.01 S.47% 3/31/2019 6/30/2019 September 30, 2018 Cumulative Collections Amount Placed Collection Rate 9/30/2018 $57,S76.72 $2,212,967.9S 2.60% 12/31/2018 $107,087.61 $2,167,170.43 4.94% 3/31/2019 6/30/2019 9/30/2019 December 31, 2018 Cumulative Collections Amount Placed Collection Rate 12/31/2018 $62,193.98 $2,302,567.46 2.70% 3/31/2019 6/30/2019 9/30/2019 12/31/2019 FL-BROWARD-19-1035-A-000215 ADDENDUMTO AGREEMENT FOR COLLECTION SERVICES TIDS ADDENDUM TO AGREEMENT FOR COLLECTION SERVICES made and entered into on this ~ day of April 2020, by and between BRENDA D. FORMAN, Broward County Clerk of Courts, 201 S.E. 6th Street, Room 18150, Fort Lauderdale, FL 33301, hereinafter referred to as "Clerk", and PENN CREDIT CORPORATION, 2800 Commerce Drive, Harrisburg, PA 17110, hereinafter referred to as "Penn Credit" or "Collection Agency," for debt collection services. WITNESSETH WHEREAS, pursuant to Section 28.246(6), Florida Statutes, the Clerk has the ability to contract with a private attorney or collection agent in pursuit of the collection of any fees, service charges, fines, court costs, and liens, and in reliance on Section 28.246(6) Clerk and Penn Credit entered into the Agreement for Collection Services, hereinafter referred to as the "Agreement," on August 27, 2018; WHEREAS,the Governor of the State of Florida declared a State of Emergency on March 9, 2020, due to the Novel Coronavirus Disease 2019 (COVID-19); WHEREAS,Executive Orders have been issued by the Governor of the State of Florida, and several directives have been provided by the federal government, reflecting the intent of the State and Federal Governments to minimize the negative financial impact COVID-19 may have upon individuals; WHEREAS,the Chief Judge of the Seventeenth Judicial Circuit in and for Broward County, Florida, issued Administrative Order 2020-32-Temp1, Third Emergency Administrative Order Coronavirus Disease 2019 (COVID-19), on April 6, 2020, wherein the Chief Judge reinforced "the overarching intent of the Supreme Court emergency orders, and this Court's emergency orders" to alleviate the effect the of COVID-19, and provided an effective date of Monday, March 26, 2020 through Friday, May 29, 2020 for Seventeenth Judicial Circuit's Continuity of Operations Plan; WHEREAS,within the Clerk's ministerial, non-discretionary role and in compliance with Section 28.246, Florida Statutes, the Clerk recognizes the potential negative fiscal impact COVID-19 may have on a customer's ability to become or remain compliant with a courtordered financial obligation, and therefore, the Clerk desires to provide some fiscal relief to those customers; and WHEREAS, the parties agree to temporarily modify the terms the Agreement due to the ongoing public health crisis in accordance with the Executive Orders from the Governor of the State of Florida and Administrative Order 2020-32-Temp. 1 Attached hereto as Exhibit A. Page 1 of3 FL-BROWARD-19-1035-A-000216 NOW, THEREFORE, the Agreement is hereby amended to reflect the following terms and conditions, and unless otherwise specifically addressed herein, all other terms and conditions of the Agreement shall continue and remain in full force and effect: 4. I. For cases assignedto the Collection Agency on or before March 15, 2020, the collection rate outlined in paragraph 3, subsection (a), of the Agreement will be decreased from 35 percent to 25 percent ("reduction of 10 percentage points"). This reduction will be in effect through May 29, 2020 unless an extension is mutually agreed to in writing by an authorized representative from each party. The parties agree the reduced collection rate will automatically terminate on May 29, 2020 at 11:59:59 p.m. The reduction of 10 percentage points reflects only a decrease in the mutually agreed upon Collection Agency's compensation rate, and does not impact the fiscal amount owed to the Clerk for court-ordered fees, services charges, fines, courtcosts, and liens. 2. The parties agree that no new cases will be assigned to the Collection Agency from April 7, 2020 through May 29, 2020. 3. Should any payment received by the Collection Agency from March 16, 2020 through May 29, 2020 include the court-ordered obligation plus the 25 percent collection rate plus the reduction of IO percentage points, the Collection Agency shall refund to the defendant-customerthe amount of the reduction of the IO percentage points. Collection Agency agrees to refund for payments made through the CollectionAgency, Clerk's office, and AMSCOT. The Collection Agency agrees to promote the reduced collection rate by informing defendant/customersof same. It is expressly agreed by the parties that this executedAddendum is supplementalto the executed Agreement for Collection Services, and that the provisions thereof, unless specifically modified herein, shall remain in full force and effect, and shall apply to this executed Addendum as though they were expressly set forth herein. In the event of any conflict or inconsistency between the provisions of this executed Addendum and any provisions of the executed Agreement for Collection Services, the provisions of this executed Addendum shall in all respects govern and control. Page 2 of3 FL-BROWARD-19-1035-A-000217 IN WITNESSESWHEREOF,the parties hereunto set their hands and seals on the dates listed below: rized Signature ~Cefl~4,> ~- 'Formg.,n Typed or Printed Name C.)e( ''- Couc+s t>~ Title dA,HW /}{/✓ I- Typed or Printed Name cco Title y/2e:}o Witness Signature CJ Witness Signature /-ziY l(/2 -z J./J~)#:-0 Date Date Page 3 of3 FL-BROWARD-19-1035-A-000218 Exhibit A IN THE CIRCUIT COURT OF THE SEVENTEENTH nIDICIAL CIRCUIT IN AND FOR BROW ARD COUNTY, FLORIDA .'A.aministrative Onfer 2020-32-'Jemy TillRD EMERGENCYADMINISTRATIVEORDER CORONAVIRUS DISEASE 2019 (COVID-19) (a) Pursuant to Article V, section 2(d) of the Florida Constitution, and section 43 .26, Florida Statutes, the chief judge of each judicial circuit is charged with the authority and the power to do everything necessary to promote the prompt and efficient administration of justice. (b) The Centers for Disease Control and the Florida Department of Health have advised people to take precautions in light of the Coronavirus Disease 2019 (to VID-19) outbreak, and specifically noting that the best way to prevent illness is to avoid exposure to the virus. ( c) Because of the COVID-19 outbreak, Governor Ron De Santis declared a State of Emergency on March 1, 2020, Broward County declared a Local State of Emergency on March 10, 2020, and the World Health Organization declared a global pandemic on March 11, 2020. (d) Since March 17, 2020. the Florida Supreme Cou1t has issued various emergency administrative orders, which may be found nt h ttps ://www .fl oridasupremecourl. org/Emcrgency. ( e) On April 6 1 2020, Chief Justice Charles Canady issued Administrative Order No . /\OSC20-23 , In Re: Comw ehensive COVID- 19 t-,nergency Measures for the Fl o,.;da State Cou,.ts, extending state court COV[O-19 emergency procecoosal for Tre C er" of Cou1t!. Brov.aro Count\ flor,ocr $,:?c•,on111 15 FL-BROWARD-19-1035-A-000307 Section Ill Qualificationsand Requirements LIN EBARGER ORGAN IZAT IO N CHART Ken Oden, General Counsel/ MANAGEMENT COMMITTEE: Ethics Manager David Aelvoet, Lucy Canale:;, Paul Chapil, Kovin Chester, Michael Deeds, Clifton Douglass, Bridget Moreno Lopez, Clayton Mayfield, Stephen Meeks, Norman Nelson , Carmon Perez, Michael Scoliere, Leah Stolar, Barbarc11 Williams. Chief Compliance Off icer Richard Haass, Chief Operating Orticer l Lon Gruver, l Chris Moehnke, Chief Financial Officer l 1.5. Knowledge of Federal, State, and LocalDebt CollectionLawsand Regulations All col lection efforts on behalf of the Clerk wil l be handled in accordance with all state and federal laws and regulations and any add itiona l requirements as set forth by the Clerk . All Linebarger employees receive rigorous initial and ongoing training in the rights of delinque nt account holders. This t raining includes comprehens ive coverage of the FDCPAand the Privacy Act of 197 4, as well as the full range of Clerk policies and procedures regarding collection activities. Our collect ion system is designed to stratify accounts according to location. This allows telephone collection efforts to be organized so that accounts are called upon only during the appropriate hours of the day. The ability to automat ically screen 16 I Proposal for The Clerk of courts Broward County. Flonda I Section Ill FL-BROWARD-19-1035-A-000308 I J Section Ill: Qualificationsand Requirements accounts according to the appropriate hours for collection calls is another example of our efforts to ensure compliance with the highest of standards. As a law firm, we must adhere to the stringent ethical requirements promulgated for lawyers in every state in which we practice. While we remain intensely focused on our collection efforts, our employees always treat all debtors with courtesy and respect their confidentiality. Compliance with Applicable Regulations After more than 42 years of providing professional collection services to our clients, Linebarger has never had a Fair Debt Collection Practices Act judgment or a Federal Trade Commission decree entered against it. This record is not accidental, but rather the result of a combination of managerial commitment, selective recruiting, intense training and zealous quality control. 1.6. FDCPACompliance I ,I ~I Our experienced collection staff handles FDCPAcollections on a daily basis, along with other types of governmental collections. And while we understand that court debt does not fall within the definition of FDCPA"debt," and therefore our collection efforts for the Clerk do not require complete technical compl ia nce with the FDCPAmandates, we always comply with the spirit of the Act. All collectors go through rigorous training on all applicable laws when they first join the law firm and rece ive refresher courses on any changes in laws, regulatio ns, and procedures affecting collections. Experienced collection professionals supervise the collection floor, and actually walk the floor, to support their efforts and to respond immediat ely to special situations that may develop in the course of a collectio n phone call. Pro1losa1fv• 11,1 C \! . F1or Oit I $ei;t on 111 I 19 FL-BROWARD-19-1035-A-000311 Section Ill Qualificationsand Requirements 1 State Registration Corporate ID Regulatory Agency License# MN Secretary of State 1998676 -3 20471705 MS Secretary of State Secreta ry of State Secretary of State Secretary of State Secretary of State 968863 Minnesota Department of Commerce N/A PF001410086 N/A N/A N/A N/A 186 Secretary of State New Jersey Department of State Secretary of State New York Department of State N/A 615155 Secretary of State Department of Business and Industry Department of Just ice New Jersey Department of the Treasury Department of Treasury N/A MOI MT NE NV NH NJ NM NY NYC 0600171718 3176372 Atty Exempt 00700 N/A 0620589 ND Secreta ry of State 22138300 OH Secretary of State Secretary of State Secretary of State 1815978 2512252451 N/A N/A 649583-83 Division of Finance and Corporate Securities N/ A CA48553 Department of Consumer Affairs Department of Business Regulation N/A Exempt N/A N/A PR RI SC SD Pennsylvania Department of State Puerto Rico Department of State Secretary of State Secretary of State Secretary of State Proposalfor The Clerk of CourtsBroward County, Florida I 587542 371761 800014885 l 742-864602/000 Secretary of State PA l Exempt NC OR I E0893 7 62006 -9 Department of Consumer Affairs Licensing Center North Carolina Department of Insurance Dept. of Financial Institutions N/A OK 20 10092328 N/A Atty Exempt Atty Exempt CA102933 N/A N/A 977053 N/A Section Ill FL-BROWARD-19-1035-A-000312 ] Section Ill: Qualificationsand Requirements State Registration Corporate ID Regulatory Agency License# TN Secretary of State 000809414 1040 TX Secretary of State Secretary of State 800014885 Department of Commerce and Insurance Secretary of State Utah department of Commerce Secretary of State Division of Corporations and Trademarks State Corporation Commission Secretary of State Department of Consumer and Regulatory Affairs Secretary of State Department of Financia l Institutions Secretary of State 0039810 N/A N/A UT VT VI VA WA DC J l WV WI WY 5855065 -0171 N/A 5855065-0131 N/A LLP-0006-2005 K000520 -9 N/A N/A 603 -531 -486 Department of Licens ing Department of Consumer and Regulato ry Affairs West Virginia Business Dept. of Financial Institutions Division of Banking 603-531 -486 P00004 18611 4 350713 L047558 400315900147 1051-1032 Exempt Exempt 1.9. CreditBureauReporting Linebarger has never reported t o credit bureaus on beha lf of any of its more t han 2,400 government clients. In 2016 , our decision was validated, as new Fair Credit Reporting Act rules and case law (Rodriguez v. Experian Information Solutions, Inc., 2016 WL 3976564 W.D. Wash., July 25, 2016) effect ively banned credit reporting for any debt that does not arise from a contract or agreement to pay, such as toll, parking tickets, court fines, vehicle towing and storage fees, etc .. Moreover , cred it reporting agenc ies (CRA) must reject any attempts to report a FL-BROWARD-19-1035-A-000313 Section Ill Qualificationsand Requirements debt that does not include a complete birthdate for the individual assigned to the debt. 1 This decisio n to minimize risk has served our 2,400 government clients well over the years and none of them have been subjected to the risks associated with report ing; none have been involved in litigat ion losses due to report ing; and above all else, none have noticed any negative impact on their delinquent revenue collection perfor mance as a result of not reporting . We consistently outperform competitors who do report to credit bureaus , and we do so wit hout exposing our clients to any risk that may be involved with reporting . l ,l l l l ] ] l I ] j 1 (See Settlemen t Agreemen t. In the Matter of the Investiga tion by Eric T. Schneiderman , Attorney Genera l of the Sta te of New York, Experian Information solutions , Inc., Equifax Inform ation Services. LLC and TransUnion , LLC, Section 111.A . l(c)-(d), p. 12 . 22 I Proposal for The Clerk of Courts Broward County . Flonda I Section Ill FL-BROWARD-19-1035-A-000314 J l j l l l Section Ill: Qualificationsand Requirements 1.10. OfficeLocations Linebarger current ly has 45 offices in 12 states. The list of offices and call centers follow. . Office Locations . : Alice, Texas• EaglePass, LasVegas , Nevada Rockwall, Texas* Texas* Austin,Texas Edinburg, Texas Livingston, Texas* SanAntonio , Texas Beaumont, El Paso,Texas Longview, Texas SanDiego, Texas California Boston , FortStockton , LosAngeles , Sherman, Texas* Massachusetts Texas* California* Brownsville , FortWorth, Lufkin,Texas TexasCity, Texas Texas Texas Chicago , Illinois GigHarbor , Miami,Florida Tyler,Texas Washington* Conroe , Texas Greenville , NewYork,New Victoria, Texas Texas* York CorpusChristi , Harrisburg , Odessa, Texas Waco,Texas Texas Pennsylvania* Corsicana, Houston, Texas Orange , Texas* Waxahachie , Texas Texas Dallas,Texas Jacksonville , Orlando,Florida Florida Denver, KansasCity, Philadelphia , Colorado Missouri* Pennsylvania Dublin , Ohio Kaufman , Texas* Richmond , Texas *Attorney available by appoi nt ment only !llf~•'~"J. ·- . "''°... ,:•••,:r :.-1>,..,.-•·,r, "'.~V"itf"t<.<~!"/•r:;•.:-~~~~ti: "'!'\'"-1•::'~,,..,,,,f,.~~ . - Linebarger Techn;i'ogy ·arid Cai'I Center' Offices Denver(CO)CallCenter Dublin(OH) CallCenter Chicago(IL)CallCenter GigHarbor(WA)CallCenter* Harrisburg (PA)CallCenter* Houston(TX)CallCenter SanAntonio(TX)CallCenter* • Attorney available by appointment only Proposal 10, Tti1,Cle,~ of Courts B,o,.,a,;:Count\. Flo ,aa I Sott on Ill 23 FL-BROWARD-19-1035-A-000315 Section Ill Qualificationsand Requirements 1.11. Data Processing and FTP Data Transfers Upon contract award, our ITG personnel will create a secure database for the client. We assign each client a unique internal tracking number for generating reports and tracking account placement data throughout the life of the contract. ITG establishes, tests , and confirms to the satisfaction of the client's programmers and technical support staff all of the firm's network connections, verifying appropriate levels of security and data integrit y between the client's system and ours. We encrypt all data in our system using FIPS 140-2 approved encryption algorithms. When the firm's file transfer servers receive files from a client , they send automatic email notification to our client managers and ITG's load technicians. The client managers track their specific clients' data , while the load techs check the data for errors. Our load techs verify that the data received matches the total number of accounts and total dollars reported in the trailer records or separate stat report. After verifying the data, they load it into our proprietary software system. We then check for duplicate transactions/records, identify any commercial accounts and standardize all business names. The system formats individuals ' names into more appropriate data formats and standardizes all addresses to comply with United States Posta l Service specifications. Backup Dat a and Data Archi ves l l l l ) l ] ] l ] J ] Data Backups Data replicatio n occurs in real-time to our Disaster Recovery (DR) location, with a separate backup every night to capt ure a snapshot of the daily activities. All data remains encrypted, both 24 I Proposal for The Clerk or Courts Broward County, Florida I Sect ion Ill FL-BROWARD-19-1035-A-000316 l ] l I Section Ill: Qualificationsand Requirements in transit and at rest utilizing FIPS 140-2 encryption algorithms such as AES-256. We retain data backups for one to seven years, depending upon a client's requirements. We verify all backups for consistency to confirm that data restoration is not required. Data Archives In addition to data backups, our Enhanced Electron ic File Transfer (EFT) System archives data in real-time. This system identifies client data uploaded to our EFTSystem and unique ly archives it to a separate directory. These archived copies help to protect and reconcile any data a client may have accidentally deleted, overwritten, or uploaded in error . [(TimeOfUpload )Origina lFileName], and places it on our Enterprise SAN Storage Solution in a uniquely named folder. Our Enhanced File Transfer System automatically creates this with the name of the client and subfolders reflecting the creation date for the file or files. Uniquely naming each file ensures that a file uploaded with the same name cannot overwrite any previously uploaded files. The system sends out a notification email to all pertinent parties informing them that files have arrived. The email includes two UNC paths: one to the local server/folder for the original file, and the other showing the UNC path to the Enterprise SAN Storage location for the archived copy. We save the original file stored on our Server's local disks for 30 days and then delete it. We do not delete the uniquely named file or files stored on our Enterprise SAN Storage System, unless a client requires it. I 1 Linebarger also employs a unique solution called SynclQ, which enables us to implement a remote disk archiving solution for disaster recovery using asynchronous replication of data. With this solution, the replicat ion process occurs every six hours. This process replicates all client archived data changes from our P ooosa1 for l 1 ,c (.1c,1woro Ill I 25 FL-BROWARD-19-1035-A-000317 Section Ill Qualificationsand Requirements Local Enterprise SAN Storage Solution to our remote Disaster Recovery location. The system will never delete the data at our Disaster Recovery location unless expressly authorized by a client. Linebarger never erases or deletes any version of any client file from either our Local Enterprise Storage site or our remote Disaster Recovery Enterprise Storage site. We keep all versions of every file for an indefi nite retention time unless otherwise specified by the client Data and System Security Security is built into every aspect of Linebarger 's IT functions . From data transfer through data storage, the security experts of our Information Technology Group ensure the integrity and confidentiality of client information. Linebarger Maintains National Institute of Standards and Technology Security Standards As a result of a firm-wide effort to maximize the already excellent security of our IT systems, in July 2005 Linebarger received its National Institute of Standards and Technology (NIST) Compliance Letter , based upon the NIST 800 series special publications, which provide guidance on developing and implement ing a comprehensive computer security program. These documents assist organizat ions that process "Sensitive but Unclassified (SBU) information." The certification process involved an extensive review of every aspect of the firm's information systems security, including disaster recovery, intru sion detection , physical plant security, and virus protection. The firm undergoes NIST compliance verification annuall y. Payment Card Industry Complianc e Linebarger holds PCI Level 1 Merchant and Service Provider certifications. We treat all information and personal data 26 I Proposal for The Clerk of Courts Broward County, Florida I Section Ill FL-BROWARD-19-1035-A-000318 l ,l l l l l I l I J ] l l l Sect ion Ill: Qualifications and Requirements connected with the collection of Clerk accounts as confidential and protect it throughout its life cycle in our systems. Linebarge r undergoes an annua l Payment Card Industry (PCI) assessment of our controls as a Merchant and a Service Provider. An Attestation of Compliance (AOC)and Report on Compliance (ROC) confirms the controls comply with the PCI standards. Only a PCI Qualified Security Assessor (QSA) can issue a PCI Level 1 ROC.An Approved Scanning Vendor (ASV) also conducts a quarterly scan of our technical environment to test our systems security against the PCI standards. Any deficiencies in PCIstanda rds result in an automatic fai lure of PCI compliance. Linebarger undergoes annual certifications. Network Security Within our computer network, strict security protocols developed and maintained by ITG protect clients' data from both external and internal threats : Powerfulantivirussoftware.ITGtechnicians run antivirus programs on all computer systems each day to prevent contamination of data. Continuous monitoring to prevent intrusion. A firewall offers protection at the firm 's connection to the Internet. ITG runs intrusion detection softwa re on our f irewall and can run it on any other router involved in a connection . Close monitoring of Internet communications. Our system collects information on all inbound and outbound Internet traffic. 256-bit end node to end node data encrypt ion. We maintain several virtual private network (VPN) connections, which provide the necessary speed and security. Password protection. Access to the firm's computer network requires a unique user ID and password created using "strong" criteria: at least eight characters, a mixture of upper- and lower- Proposal for T~r- (.le•• of Cou11sBro,,arel eo~r>11 flonaa t S"a\ mtntSufffl\.\r\ S0.00 Balance: S4,000.00 Oueo.lgtnctSun'm.lr) Utltnt As.s.lgned Atrouot Ottall l,'11:S< Arnounl OtlJ) ?a ymtn1 ft.sio,y Stlp TJx1:, Etll) ~men11 n!o A""IQntd 0Jlt 04-05-2017 P nnc:1~1 A))IQntd J OOO00 U11 Poly D.llt . 1..U1 P3y ArnOllnt O 00 Tot:118.:U:lntf' ' .a00Q 00 surch Foe : m ,, YOur Acco iJ SOnAs<,ncnp ., , SOIi 0.S) Qtnl _, St-.llch , Our , Accoun:N;,me I, 'lbv1 Atcoun1 • , , , , , , , , 32 l l l Account,, ,' 7Rt< 3~ I 7'20 17 Pol)Ain SU>IUS PM ).el • C~n1 N;,1nc • 0 ,CT LGSSTES F~ ta0.\:t 0ACT l GSS TES ~ta 0 ACl l GGS TES LGBSTES CM-nt N:urrotr Atroun1 SOl.lnc• I 7 2017 1200 PIF P")Oo!e I 7'2017 ~ACT LOOSTES ?.l", Nnount I 72017 :OACT lGSS TES St.l~US P,>Ck~tfl Proposalfor The Clerk of courts BrowardCounty. Florida I Secuon 11 1 LINEBARGER ATTORNEYS AT LAW FL-BROWARD-19-1035-A-000324 Section Ill: Qualificationsand Requirements 1.14. ACAMembership Linebarger is certified by the ACAInternational, as are San Antonio Call Center Operations Manager John Wilson and several of our collectors. Copies of our ACAcertificates are included in Exhibit D. ] l Linebarger ACACertifications Date Name Title ACACertificate JohnWilson Operations Manager ACA-FDCPAEssentia ls 7/25/2017 ACA-FDCPAEssentials 7/26/2017 CharleneJohnson Sr. AdminAssistant ACA- Professional Collection Specialist 5/20/2011 NoeAlfaro ACA-FDCPAEssent ials 7/25/2017 Supervisor/Trainer ACA- ProfessionalCollection Specialis t 5/20/2011 ACA - TrainerSpecialist Program 12/4/12- 12/6/12 SeanGoudreau Superviso 7/25/2017 r ACA- FDCPAEssentials ACA- FDCPAEssentials 7/28/2017 DavidValdez Supervisor ACA- Professional CollectionSpecialist 5/20/2011 ACA- FDCPAEssentials 7/26/2017 IdaSalinas Supervisor 5/26/2011 ACA- Professional Collect ion Specialist ACA- FDCPAEssentials 7/24/2017 VickiSierra Supervisor ACA- Professional Collection Specialist 5/20/2011 7/26/2017 ACA-FDCPAEssentials AnnaCruz Supervisor 5/20/2011 ACA- Professional Collection Specialist ACA-FDCPAEssentials 7/31/2017 Jessica Cantu Supervisor ACA- Professional Collection Special ist 5/26/2011 ACA- FDCPAEssentials 7/27/2017 LisaArrington Supervisor ACA- Professional Collection Special ist 8/12/2011 DevonClark Supervisor ACA-FDCPAEssentials 7/26/2017 CristinaVelasquez Supervisor ACA-FDCPAEssentials 7/25/2017 f>rcposat to, Tt,r Cler, ot Cowts B,o,-.;irdCo.1n11 ~lor oa I Sct:10n 111 1 33 FL-BROWARD-19-1035-A-000325 Section Ill Qualificationsand Requirements l I In addition, Linebarger is a member of the following organizations: National Member • ACA Members ' Attorneys Program • Commercial Law League of America (CLLA) • United States Conference of Mayors (USCM) • National Associat ion of Counties (NACo) • International Parking Institute (IPI) • National Association of Court Management (NACM) • National Association of Latino Elected Officials (NALEO) • International Bridge Tunnel & Turnpike Author ity (IBTTA) • National Association of Black County Officials (NABCO) • National Association of Latino Elected and Appointed Officials (NALEO) I l l ] l State Member 34 • American Collectors' Association (ACA) in several states • Arizona Court Association • California State Association of Counties (CSAC) • California Munic ipal Revenue & Tax Association • California Revenue Officers Association • Municipal Managers Association of Southern California • Municipal Managers Associat ion of Northern California • California Public Parki ng Association • Transpo rtation and Expressway Authority Membership of Florida (TEAMFL) l I Proposal ror The Clerk of Courts BrowardCounty. Florida I Section 111 FL-BROWARD-19-1035-A-000326 l Section Ill: Qualificationsand Requirements l l • County Commissioners' Association of Pennsylvania (CCAP) • Institute of Certified Tax Administrators (Texas) (ICTA) T • Florida Parking Association (FPA) • Midwestern States Association of Tax Administrators (MSATA) • Texas Association of Counties (TAC) • Texas Association of School Administrators (TASA) • Texas Municipal League (TML) • Texas Association of Assessing Officers (TAAO) • Texas Association of Appraisal Districts (TAAD) • Tax Assessor Collectors Association of Texas (TACA) • Texas School Assessors Association (TSAA) • Texas Court Association Support • Texas JP & Constable Association • Texas Justice Court Judges Association • Texas Court Clerks Association • Texas County & District Clerks Association • Texas Municipal Courts Association • Government Collectors Association of Texas I l l 1.15. FirmOwnership Linebarger will report any changes in ownership of the firm to the Clerk within thirty (30) days. Proposal to, T11eC1e11,of r.;o,,.," Bro\'. ard C.01r:~. r orioa I Seo,r,n111 I 35 FL-BROWARD-19-1035-A-000327 Section Ill Qualificationsand Requirements 1.16. CollectionNoticeSamples Samples of our collection notices are provided in Exhibit C. The sample collection notices are currently used in our Browa rd County Clerk of the Courts collection efforts. Our collection letters for the Clerk are printed in English and Spanish and can be printed in other languages (such as Creole) upon request. 1.17. LitigationDisclosure Linebarger does not have any municipal, county, state, or federal investigat ion, lawsuit, claim, bankruptcy, or challenge as to the agency/law firm's owners, partners, or corporate officers during the past three (3) years that might have a material impact on the organization's ability to continue functio ning as a debt collector or might have a material impact on said owner, partner, or corporate officer, including , but not limited to, any civil or criminal penalties. l \ 1.18. CollectionTechniques and QualityAssurance Collection Process The following is a description of our proven, six-component process for recovery of delinquent receivables. Upon receipt of Clerk data and further analysis of its delinquent receivables portfolio, we will adapt the process to address specific Clerk needs and desires. l l We have included a general flowchart of our collection process on the following page. This process will be evaluated fo llowing the initial collection phase and adjusted to maximize collections based upon the portfolio's specific characteristics throughout the collection life cycle. l 36 I Proposal for The Clerk of Courts Broward County. Florida I Section Ill FL-BROWARD-19-1035-A-000328 Section Ill: Qualifications and Requirements Overviewof Collection Process ACCOUNT REFERRALS & UPDATES t1( Y, J(' n ov~ •'' o::c.:iu~IS c~d m o~c~ up.-Joie: 10 pre\,o ~s!y r,lt.:c1..-d o ccov n•~) (cl,c nl rclc1s Linebarger's Syst em (do10looded ond botonced, ocknowlcdgement sentto cliont) Dato Processed NCOA/ CASS C ertifi ca tio n (ad dress ston do rdizotion) iii "ljl' CONTACT AND COLLECTIONEFFORTS (co llection effort begi ns) l •!l::::::mu:otim::::::m:m !!!llli!!! • u: m m m Inbound & Outbound Coll Campaig ns Letters Mailed Moil Delivered Accounts w,th No Number/ BodAddress Inbound/ Outbound Accounts w,th No Numbe,s/ Bod Numbers m ·ip· Skip-trace Processing Mul tilingual Sk,p-troce Processing Various Doto Providers Various Doto Provtders ,ij!. CLIENTUPDATES, PAYM ENTSAND RESOLUTI ONS (unresol ved a cco unt s return to to p o f process) :u .:::.. ·a SUCCESSFUL RESOLUTION FOR CLIENT LINEBARGER P,ooosal for The C e1k of Courts Brov.ard Count1. Fto11 oa I Selt•on Ill I 37 ATTORNEYS AT LAW FL-BROWARD-19-1035-A-000329 Section Ill Qualificationsand Requirements Component I: Account Preparation rl Account Transfers from the Clerk's System Linebarger's collection process begins with the electronic transfer by the Clerk of delinquent accounts. Transferred accounts are loaded into a fully secure Clerk segment of Linebarger's data processing system located in San Antonio, Texas. l We begin the electronic case history of each account by estab lishing a record and unique identification code. All accounts are sent to the National Change of Address (NCOA) database for address verification and then CASS-certified to meet U. S. Postal Service mailing requirements fo r address standardization. We also perform a delivery point verificat ion (DPV) process at this time to ensure that the address is an actual deliverable address and not a vacant lot or non-existent add ress. Recall, Inactivat ion, and Reactivation of Accounts l ) J The Clerk may recall any transferred account at any time, including accounts that require administrative resolution . All collection activity ceases immediately when an account is recalled, and the account is returned to the Clerk along with a returned account report. The Clerk may also inact ivate or reactivate an account for collection, depending upon the status of payments from th e delinquent account holder or of judicial actions affecting the account. Inactive accounts are not transfer red to dialer campai gns or sent to the mailing queue . I j I 1 1 38 I Proposal for The Clerk of Courts Broward County, Florida I Section Ill FL-BROWARD-19-1035-A-000330 Section Ill: Qualifications and Requirements Component II: Contact ing Delinquent Account Holders by Mail Init ial Demand Lett ers After the completion of Component I: Account Preparation, the Linebarger system automatically transfers Clerk accounts with verified addresses to the law firm 's demand letter inventory. Prior to any mailing, all letters and a proposed distribution schedule are submitted to the Clerk for approval. l Within 24-48 hours of an account placement by the Clerk, the system generates an initial letter. Printing the demand letter on the law firm's letterhead impresses upon the delinquent account holders the gravity of his or her obligation to pay the delinquent amount owed. Typical letters include the following: • advise the delinquent account holder that the account has been placed with our law firm, which is under contract with the Clerk • provide contact information , including a toll-free telephone number for the delinquent account holder to communicate with Linebarger regarding payment • include a detachable, scannable payment coupon 1 Follow-up Letters Linebarger typically uses a series of demand lette rs, sent at strategic intervals, all printed on law firm letterhead . The series continues automatically if the delinquent account holder fa ils to respond. Returned Mail All mail has a 2D bar code on it containing the Client Number , the CUBSlogon and the account number assigned to it when first transferred to our system. Undeliverable mail (attempted not known, outside of delivery limits, insuffic ient address) is Prooosal for 11 e C,ei; o• Co.•rtSBro,.a d C.Ountv.Flor oa I Scc1or 111 I 39 FL-BROWARD-19-1035-A-000331 Section Ill Qualificationsand Requirements date-stamped and scanned into the CUBS collection system on the day that it is returned to our ITG mail processing unit. Once the letters are scanned, they are updated in CUBS as returned mail, and our automated skip -tracing processes take over if there is no forwarding address information. Accounts with fo rwarding addresses are updated in CUBS,and new letters are sent t o the forwarded address. Incoming Correspondence Collection attempts often produce written responses from delinquent account holders with questions and concerns about their delinquent accounts. All correspondence from a delinquent account holder (or the delinquent account holder 's attorney) is forwarded to the collector assigned to that account. who responds in writing, in a direct and friendly manner. Linebarger attorneys respond when the situation warrants a response from an attorney. 1 .l j I Component Ill: Telephone Contacts wit h Delinquen t Accou nt Ho lders Account Distribution to Collectors , ] Concurrent with the mailing process, the Linebarger system transfers accounts with telephone numbers into the collector inventory. Accounts from this inventory are handled in a twostep process: Step One Accounts are automat ically and cont inuously distributed to collectors who verify the delinquent account holder 's identity , confirm basic account information, and attempt collection. Accounts are also placed in the collector inventory as a resu lt of inbound phone inquiries, correspondence or partial payments by delinquent account holders. 40 I Proposal for The Clerk of Courts Broward County. Florida I Section Ill FL-BROWARD-19-1035-A-000332 l l l ! l Section Ill: Qualifications and Requirements 1 Step Two l l The collectors work to resolve accounts through payment-in-full or any other Clerk-approved method, such as installment agreements. A flowchart of our Dialer Campaign Process is included on the fo llowing page. I \ I ) \ I I P,o,iosa1to, n-,. C, , o• <.ounse,o,•.a,d co.inty. For1da I 5ecr•::,nIll 1 41 FL-BROWARD-19-1035-A-000333 Section Ill Qualificationsand Requirements DialerCampa ign l J-------- 1 Yes---. .,._Y e--s No -+ 1 No No -+ \ -- Y e--1-------61 , -- Y es+ No -+ l 1 1 No -+ RunAll Supplied Numberson Dialer Weekend Campaign ~ - l ----- Yes--- 1 Compliance When Making Contact Linebarger's predict ive dialer places calls to delinquent account holders according to a schedu le that conforms to any appl icable laws and regulations and Clerk policies. All calls will be made in 42 I Proposal for The Clerk of Courts Broward County. Florida I Sectron Ill FL-BROWARD-19-1035-A-000334 l l .l Section Ill: Qualificationsand Requirements strict compliance with FDCPAregulation with regards to timing of calls . Again, after establ ishing te lephone contact. collectors clearly identify themselves as employees of a law firm under contract with the Clerk. Collectors then confirm the delinquent account holder's identity, and verify current address , telepho ne numbers , and place of employment. l ) Linebarger's professional collectors will explain the terms for payment as well as other case resolut ion options approved by the Clerk. In the event that English is not the first language for the delinquent account holder , a bilingual employee will provide ass istance. When necessary to accommodate a debto r, our language translation service provider, Language Line Services, is always available to assist. Collection Outcomes Payment in Full ,l As its first priority, Linebarger always seeks payment in full. To accomplish this , collectors assist delinquent account holders in evaluating thei r financ ial resources, review the advantages of payment in full, and help delinquent account holders develop strategies that enable a single, in-full payment. Installment Agreements Linebarger recognizes that a significant number of delinquent account holders are not able to make payments in full and instead require installment agreements . If a review of the delinquent account holder 's finances indicates that full payment is not immediately possible, the collector negotiates an installment plan that follows Clerk guidelines. • Whenever an installment agreement is established, the collector sends a payment plan letter to the delinquent account holder confirming the terms and Clerk-spec ific requireme nts. 43 FL-BROWARD-19-1035-A-000335 Section Ill Qualificationsand Requirements • The collector working the account places it in the installment agreement queue. Both the system and the collector monitor payments until the delinquent amount is paid in full. Componen t IV: Skip Trac ing All accounts Linebarger sends to nationa l skip-tracing databases are identified by the unique numbers assigned to them in Component I: Account Preparation. When a telephone number is found, the account is placed in the collector inventory. Electronic Skip Tracing 1 ) } l I We contract with several "premium " tie red vendors to locate delinquent account holders. We skip in excess of 10,997,000 accounts on a monthly basis. We also review our batch skiptracing system periodically to rank database skip-trace vendors according to performance and send accounts to the highest performing vendors. Historicall y, we find that by using multiple skip-tracing vendors, we can more effectively locate delinquent account holders and validate the efficacy of a skip vendor's data. Our collectors access national skip-tracing databases for every state, city and zip code to obtain phone numbers using delinquent account holder addresses. Our skip trace vendors provide search information on a wide variety of variables including last known address to new geographic locations. Component V: Processing and Tracking Payments The firm segregates important contro l functio ns throughout its internal control processes to safeguard client funds. The firm also utilizes an internal audit team and an Audit Committee to maintain an effective control system. l l l l .j 44 I Proposal for The Clerk of Courts Broward County. Florida I Secuon Ill FL-BROWARD-19-1035-A-000336 Section Ill: Qualificationsand Requirements In-house Collect ion Process Offers Full Accountabil ity to the Clerk Our national payment center procedures are designed to provide t he Clerk with ful l accountability and security through all stages of the operat ion. All payment center processes are driven by remittance stub barcodes that accompany t he financial instruments in order to ensure accura t e payment application and safeguardi ng. Throughout the process daily grand totals and client totals are recorded and verified to ensure that every payment is complete ly processed. The law firm segregates important contro l functions throughout its internal control processes to safeguard client funds. The law firm also utilizes an internal aud it team and an Audit Committee to mainta in an effect ive control system. All delinquent account holders will be instructed to send their checks and money order payments directly to the national payment center address. Payment center personne l count , sort, and prepare incoming payments through a process built to safeguard all financ ial instruments . With the items prepa red for accurate app licat ion, payment and daily tota ls are established and center personnel post payments into the collection system and convert the paper items to electron ic payments , which are processed through the Federal Reserve's Automated Check Clearinghouse and Check 21 systems. An Automate d Clearing House (ACH)transfer will then be made to the Clerk's specified depository accounts on the schedule required by the Clerk. Safeguarding and subsequent destruction of the original inst ruments adhere strictly to Federal Reserve regulat ions . Overpayments We will adhe re to the instructions provided by the Clerk for hand ling overpayments . FL-BROWARD-19-1035-A-000337 Section Ill Qualificationsand Requirements ,l Ref unds I We will hold checks for a period specifically agreed upon by the Clerk. If the Clerk approves a refund to the delinquent account holder after the funds have been remitted, the Clerk will issue the refund. If the Clerk approves a ref und to the delinquent account holder during the specified holding period (to ensure the check clears the bank), we will issue the refund . l Underpayments We generally treat underpayments as partial payments and apply the amount to the account, whi le collection efforts continue to collect the remaining balance through ongoing partial payment arrangements. Non-Suffic ient Funds Upon notice of a check returned for non-suffic ient funds, the delinquent account holder is informed that the check will not clear the bank. This includes stop payments, closed accounts, credit card charge-backs , etc. After notification, t he electronic transaction is resubmitted. Unident if ied Payments In the unlike ly event of an unidentified payment, the payment will be researched and handled as per the Clerk's instructions . Track ing Installment Payments Linebarger recognizes the necessity of aggressively following up on late payments. If a delinquent account holder sends an improper amount or falls more than 10 days late in making a payment, the collector follows up with the delinquent account holder via phone. During the phone call, the collector reviews the installment plan with the delinquent account holder, outlines the importance of following its terms, and encourages the delinquent account holder to recommit to the agreement. 46 I Proposalfor The Clerk of Courts Broward County. Florida I Section Ill FL-BROWARD-19-1035-A-000338 l I Section Ill: Qualificationsand Requirements Component VI: Documenting and Reporting Collection Activity l l 1 All collection activities, whether completed by collection staff or the automated system, are thoroughly documented as they occur. Managers' feedback and instructions are also recorded in the account history for collectors' review and action. Linebarger establishes and executes a reporting schedule in the format and with the frequency desired by the client. Sample reports are provided as Exhibit B of this proposal. A typical suite of reports may include the following: Account Activity Reports A report is generated each time a client transfers new and/or updated account files to Linebarger. This report includes total number and value of accounts newly-referred accounts inactivated, accounts recalled, accounts adjusted, and, if applicable, warrant and adjudication status. I l If desired by the Clerk, our firm can also send an acknowledgement report detailing all accounts received by our ITG center. A recall/cancel report can also be generated when an account is removed from our inventory and returned to the Clerk. Payment Management Reports I .I If a payment is sent to the law firm instead of directly to the Clerk, a report is generated to accompany the payment to the Clerk. These reports and payments are delivered to the Clerk by the next business day. If the Clerk accepts delinquent account holder payments, Linebarger will submit an invoice and statement monthly to the client for the previous month's commission. P•oposc11for llle Cle·• o' Co,,.,~ Bro1•.a1d C01.1 •IY Flonda I Sec o,, Ill I 47 FL-BROWARD-19-1035-A-000339 Section Ill Qualificationsand Requirements Collection Reports Standard reports include t he follow ing information: • details on collect ions by different placeme nt variables (offense year, placement month, etc .); • total number of accounts assigned, recalled , collect ion percentages, number and value of accounts still in our inventory and undergo ing active collection acti vities; • • comparisons of the law firm 's performance on original and subsequent account placements; and l } ,l l total accounts collected. Ad-Hoc Reports The law firm 's contract manager oversees the development of any ad-hoc reports tha t the Clerk may require. These reports may include information on collection rates by off ens e type , collection activ ities (letters sent, telephone calls made , returned mail), account inventories, and updated account address information. 48 I Proposal ror The Clerk of Courts Broward County. Florida I Sect ion Ill FL-BROWARD-19-1035-A-000340 J I 1 Section Ill: Qualificationsand Requirements Linebarger's Professional Call Centers Linebarger operates seven professional call centers across the country, staffed with over 300 professional collectors. These centers rely on state-of-the-art technology for managing all inbound and outbound call campaigns. During ou r busiest season, Linebarger call centers nationwide receive an average of 10 ,000 calls per day. We work da ily to update and maintain our systems to ensure that our collectors are making and/ or receiving a constant stream of calls but are also afforded the support they need to assist them with delinquent account holders. } We assign every account with a toll -free number and include that informat ion in all corresponde nce and phone conversations with the delinquent account holder. An inte ractive voice response system assists delinquent account holders who call the toll-free number associated with the project. The system presents callers with an opt ion to hold for a specific collector (maximum wait time of 30 seconds) or to leave a message . If a del inquent account holder calls in after Proposal !o, Tne Cler~ of Cou,ts Bro,•,aro Count~ Flo, ,oa • Sect1011Ill J 49 FL-BROWARD-19-1035-A-000341 Section Ill Qualificationsand Requirements hours, the automated system enables them to leave a message for the appropriate collector, who will return the call no later than the following business day. We record all calls to protect your interests and the interests of your delinquent account holders. These recordings also assist us in better training our collectors and ensuring quality control. We maintain our recordings on-line for one year and then archive them to off-line storage for an additional five years. Linebarger's San Antonio Call Center The San Anton io Call Center will conduct the Clerks dialer campaigns and respond to all delinquent account holder calls for the Clerk's accounts. Call center hours, in Central Daylight Time, are as follows: • Monday through Thursday, 7 a.m. to 9 p.m. • Friday, 7 a.m. to 5 p.m. • Saturday, 8 a.m. to 12 p.m. Fees and Fines Collect ion Software } 1 1 l l For our fees and fines collection system, our programmers adapted the Columbia Ultimate Business Systems , Inc. (CUBS) software, adding easy-to-use custom features that enhance the capabilit ies of the CUBS software without compromising stability. Working With Non -English Speaking Delinquent Account Holders Bilingual collectors and a language trans lation service are available for all communications with delinquent account holders, including written and voice services. Of the 80 call center representatives that will be assigned to the Clerk, 29 are bilingual. This collection team includes members who speak Spanish, French, Creole, and Japanese. Other specific language translation services are available upon 50 I PropoSal for The Clerk of Courts Broward County. Florida I Section Ill FL-BROWARD-19-1035-A-000342 l l ,l Section Ill: Qualificationsand Requirements request through our trans lation provider , Language Line Services. Quality Assurance Implementing comprehensive collection programs for some of the nation's largest public sector entities, Linebarger has built a reputation for deliverin g excellent results and exceptiona l customer service. One of the keys to our success is quality control. Linebarger's quality control program encompasses all of our activities, from oral and written contact with delinquent account holders, to the security of our fi rm's systems, data and facilities, to our monitoring and quality control. Our quality control program performs five key functions: .l 1 • identifies potential problems with processes, practices, people, and/or security • evaluates the fundamental causes of such problems • develops specific corrective actions • creates training sequences to reinforce corrective actions • schedules follow-up reviews Monitor ing with in t he Proj ect Team '} Our project manager for the Clerk conducts regular reviews of project-related activities to ensure high-quality client service and contractual, procedural, and regulatory compliance in all dealings with delinquent account holders. The project manager presents his or her findings to collectors so that they may continue to hone their skills. Our project management team routinely monitors all of the collection program 's internal functions, assuming responsibility for compliance with firm procedures and standards and the Clerk's policies. Pror10sa1 to, Tt,c·C er, 01CO,,'ts Bro,,<1c Couf'lt\ Ftor oa I Secuor 111 51 FL-BROWARD-19-1035-A-000343 Section Ill Qualificationsand Requirements Interna l Audit Department The law f irm emplo ys three ful l-time Interna l Auditors to prov ide a "checks and balances" role over its accounting , human resource, and administrative processes. The internal audit team also serves as an additional, independent qual ity contro l mechanism to monitor compliance with the firm 's contracts. The Internal Audit Department is separate from the management team for the Clerk's project and monitors fi rm operations to ensure contrac t ual and regulato ry compliance in accounting, human resources, and administrative processes . Working under the International Standards for the Professional Practice of Internal Auditing (ISPPIA), as promulgated by the Institute of Internal Auditors (IIA), the firm's Internal Audit Department regularly conducts operationa l and investigative audits of the firm 's offices and significant operations. Audits are scheduled based on an annual audit plan approved by the Audit and Ethics Committee that is developed using a risk-based approach. Department staff members report to the Internal Audit Manager, who reports directly to the Audit Committee , a subset of the firm 's Management Committee . The Audit Committee meets regula rly to discuss internal aud it reports and significant business and control processes of the firm. The Chief Financia l Officer and Chief Operating Officer also attend the Audit Committee meetings. The Internal Audit Department determines whether controls implemented by the project management team are adequate to ensure that 52 I • risks are appropriately identified and managed • f inancial, manager ial, and operating information is accurate, reliable, and timely Proposalfor The Clerk of Courts BrowardCounty.Florida I Section Ill FL-BROWARD-19-1035-A-000344 l l l l Section Ill: Qualificationsand Requirements I J l • employees' and collector actions conform to policies, standards, procedures, and applicable laws and regulations • programs, plans, and objectives are achieved • quality and continuous improvement are promoted in the firm's internal control processes • funds are collected and disbursed accurately and in a t imely fashion Quality Control Features of Collection Software Linebarger uses customized software to manage its clients' data . For each account, the activity screen used by collectors features a reminder field that must be completed before he or she can exit the screen. These reminders establish when the next step in the collection process must be taken, and whether follow-up should be automated or personally handled by a collector. Reports track the collection process to ensure that accounts are worked in a timely fashion. In instances requiring immediate follow-up, a supervisor transfers the account to his or her ownership and personally seeks to resolve the issue before transferring the account back to the appropriate person or group. I •I P,or,osal for 1,,,t,e,, of Cot,rts a,o,.a,o U>ui1ty rionoa I Sett on 111 , 53 FL-BROWARD-19-1035-A-000345 Section Ill Qualifications and Requirements l 'l l' 1.19. Effectiveness of PriorCollectionServices The informatio n in the following table has been provided to comply with the specific requirements of RLI #2018-001. In addition, on the following pages we have provided life-ofcontract returns for several of our Florida clients, including the Broward County Clerk of Courts. ClientName CaseType Average%of Debt Recovery Rate* for Years2015, 2016 and 2017 (as of March 2018) Average AverageAgeand Balance of Accounts RecoveryRate• ( Net Placements (as of March 2018) includes adjustments) Turnover Rate (DaysOutstanding fromPlacementto FullPayment onAccountsPlaced) Miami-Dade County Lee County Broward County Duval County Palm Beach Polk County Leon County Parking 44 .3% 75.0% 353 days Traffic 34.1% 42.7 % 883days Civil Traffic 35.0% 47.7 % 383 days Traffic** 39 .6% 50.2% 1,551days 1,918days Misdemeanor 34.6% 42.2 % Civil Traffic 50.3% 88.4% 249 days Criminal Traffic 27.7% 66.1% 88 1 days Civil Traffic 47.0% 60 .5% 310 days Criminal Traffic 13.0% 22.9% 812 days Civil Traffic 46.6% 74.4% 370 days Criminal 8.9% 19 .3% 985 days Civil Traffle 48.6% 64.1 % 444days Criminal 9.8% 24 .8% 2,574days $ $ $ $ $ $ $ $ $ $ $ $ $ 68.41 410days 230.83 449 days 184.85 397 days 195.18 337 days 367.14 561days 169.28 480days 508.14 784days 195 .45 414da ys 417.31 596days 216 .97 409 days 670.45 855 days 205.47 519 days 877.86 722days l, I II Source: Client reports and law firm records. * Recovery rates determined using tota l dollars collected divided by total dollars referred minus cancellations. ** There are two major events during the 2015-2017 lime period which are impacting the collection rates for this clie nt: 1) large cancellations in 2015 followed by reactivation of a portion of those accounts later the same year ; and 2) a significant increase in aged accounts in the second half of 2017. Excluding only the cancellations/reactivations in 2015. the recovery rate increases to 39.6% for the period 2015-2017. This number further increases to 58.3% for the period 2012-2017. 54 I Proposal for The Clerk of Courts Broward County. Flonda I Section Ill A g LINEBARGER ATTORNEYS AT LAW FL-BROWARD-19-1035-A-000346 l Section Ill: Qualificationsand Requirements Broward County Clerk of Court , Florida Broward Co., FL Traffic Citations ,,, Theinitial portfolioof delinquentaccountsfor the BrowardCountyClerkof ••• the Courtwasfirst turned over to us in July2006. As of March2018, Linebargerrecoveredmorethan $24.5 millionin additionalrevenuefrom all delinquentfees and finessinceJanuary2012. Population : 1 ,935 ,878 (2017 Estimate) As illustratedin the graphbelow, the firm has recoveredmorethan $14.5 ........... millionin additionalrevenuefrom delinquenttraffic citations and has 1111 achieveda 40.4 percentrecoveryrate for all dollarsplacedand 53.4 percent recoveryrate for all accountsplacedin the sametime period. Gross Placements: 174,212 Del inquent Cases In addition,the firm has resolvedover $20.0 millionand 48 .3 percentof all dollarsplaced.Wehaveresolved103,775 accountsand 59.6 percentof all accountsplacedbythe Clerkof Court.Resolveddollarsand accountsinclude all accountsclearedthroughpayments,client cancellation or recall,and/or alternatecase resolution. Linebarger hasrecovered (collected)morethan $20.0 Million $14.5 Million in revenue for Broward CountyClerk of Court, Fl $14.5 Million ------------r------------1 I I 53.4% 59.6% I Accounts Accounts Resolved Recovered $ Recovered Jan. 2012 -Mar. 2018 .I $ Resolved Jan. 20 12-Mar. 2018 Source: Law firm records Note: Recovery rates determined using total amounts (dollars or accounts) collected d ivided by total amounts (dollars or accounts) referred mi nus cancellations. Resolution rates determined using total amounts (dollars or accounts) resolved divided by tota l amounts assigned (dollars or accounts). Proposal 101 The Cli:r~ of Couns Bro"ard County. Flonoa I Section Ill I 55 FL-BROWARD-19-1035-A-000347 Section Ill Qualifications and Requirements Palm Beach County, Florida Civil Traffic Citat ions PalmBeachCo., FL ,,, ••• Popu lation: 1,471,150 (2017 Estimate) ........... 1111 Gross Placements: 107 ,1 48 Delinquent Cases Linebargerbegancollectingfor PalmBeachCountyClerk& Comptroller, Floridain February2005. Initially, the firm pursuedcollectionof delinquent 1 criminal and civil traffic citationsand then later expandedto includethe collectionof felonyand misdemeanoroffenses. As of March2018, the firm has recoveredmorethan $11.9 millionfrom delinquentcivil traffic citationsalone.Thefirm hasachievedan overall 1 recoveryrate of 52.2 percentfor all dollarsplaced and 58.2 percentof all accountsplacedsince January2012. Additionally,the firm has resolvedover$15.9 million,59.0 percentof all dollars placedand 68,659 accounts,64.1 percentof all accountsplaced by the Clerkof Court.Resolveddollarsand accountsincludeall accounts clearedthroughpayments,client cancellationor recall,and/or alternate case resolution. Linebarger hasrecovered (collected)morethan $15 .9 Million $11.9 Mllllon in revenue for Palm Beach County, FL .l $11.9 Million ------------r------------- 58.2% Accounts Recovered .l 64.1 % Accounts Resolved .l $ Recovered Jan. 2012-Mar. 2018 $ Resolved Jan. 2012-Mar. 2018 Source: Law firm records Note: Recovery rates determ ined using total amounts {dollars or accounts) collected divided by total amounts (dollars or accounts) referred minus cancellations. Resolution rates determined using tota l amounts {dollars or accounts) resolved d ivided by total amounts assigned (dollars or accounts). 60 I Proposal for The Clerk of Courts Broward County. Florida I Section Ill FL-BROWARD-19-1035-A-000348 .j .l .I Section Ill: Qualificationsand Requirements l Polk County Clerk of Court, Florida PolkCo.,FL Civil Traffic Citations Linebargerbegancollectingfor the PolkCountyClerkof the Courtin February 2005. Initially,the firm pursuedcollectionof delinquentmisdemeanor criminal offensesand then later expandedto includethe collectionof civil ,,, ••• Population: 686,483 (2017 Estimate) traffic violations. As of March2018, the firm hasrecoveredmorethan $9.0 millionfrom delinquentcivil traffic citationsalone.Thefirm has achievedan overall Gross Placements: 68,291 Delinquent Cases recoveryrate of 57.5 percentfor all dollarsplacedand 56.7 percentof all 1 accountsplacedsinceJanuary2012. Additionally,the firm has resolvedover $12.1 million and 64.5 percentof all dollarsplaced.We haveresolved43,877 accountsand 64.3 percentof all accountsplacedbythe Clerkof Court.Resolveddollarsand accounts include all accountsclearedthroughpayments,client cancellationor recall,and/or alternatecase resolution. Linebarger hasrecovered (collected)morethan $12.1 Million $9.0 Million in revenuefor Polk County Clerk of Court, FL 56.7% Accounts Recover ed $9.0 Million 64.3% Accounts Resolved $ Recovered Jan. 2012- Mar . 2018 $ Resolved Jan. 2012-Mar. 2018 Source: Law firm records Note: Recovery rates determined using total amounts (dolla rs or accounts ) collected divided by tota l amounts (dollars or accounts) referred minus cancellations. Resolution rates determined using total amounts (dollars or accounts) resolved divided by tota l amounts assigned (dollars or accounts). P Dollar Pct. Average Accounts DoUat$ ·.. .·.Ac:ct, . ,·. . . ·--" ~ ,•• ~ ,' •• ,_ 1 ··.: ··-- . ·.: · .. Balance . .·.,...... 7,761 $2,885,274.04 100.00% 100.00% $371.77 40 $9,548.15 0.52% 0.33% $238.70 Returned Mail 2,830 $993,528.42 36.46% 34.43% $351.07 Good Address 4,891 $1,882,197.47 63.02% 65.23% $384.83 17 $5,482.10 0.22% 0.19% $322.48 445 $169,656.77 5.73% 5.88% $381.25 ALL ACCOUNTS . . --:. ". . ·.,,:. .·.· ADDRESSES No Mailing Address OFFENSE AGE One Year or Less 1-2 Years 2-3 Years 992 $396,858.33 12.78% 13.75% $400.06 +3 Years 6,307 $2,313,276.84 81.27% 80.18% $366.78 441 $171,181.19 5.68% 5.93% $388.17 1-2 Years 1,288 $512,732.30 16.60% 17.77% $398.08 2-3 Years 746 $313,603.09 9.61% 10.87% $420.38 +3 Years 5,286 $1,887,757.46 68.11% 65.43% $357.12 PLACEMENT AGE One Year or Less FL-BROWARD-19-1035-A-000389 Placement Activitv Summa rv - Contract to Date Year Month April Count # Orig Placement$ 160 $62,963 Net Placement$ $62,963 Collected$ $0 Collected% 0.00% 86 $32,917 $0 $0 $32,917 $553 1.68% 107 $40,473 $0 ($896) $39,578 $4,6 15 13.62% January 109 $43,150 $1,143 ($450) $41,557 $2,604 462 $179,503 $1,143 ($1,346) $177,014 $7,772 9.73% 5.72% December 0 $0 $0 $0 $0 November 0 $0 $0 $0 $0 $0 0.00% October 0 $0 $0 $0 so $0 0.00% September 0 $0 so $0 $0 0.00% 0.00% $0 0.00% August 0 $0 $0 so so $0 $0 July 5 $1,940 $0 $0 $1,940 $0 0.00% June 0 $0 $0 $0 $0 $0 0.00% so May 0 $0 $0 $0 April 6 $2,872 $0 $0 $2,872 March 127 $55,938 $10,175 ($662) $45,101 $8,622 34.79% February 232 $89,941 $21,478 ($1,964) $66,500 $14,200 41.85% January 351 $140,246 $26,401 ($4,023) $109,822 $16,004 33.10% 35.58% 721 $290,936 $0 0.00% $0 0.00% $ 58 ,054 ($6 , 649) $226 , 233 $38 ,826 December 319 $126,618 $21,166 ($3,389) $102,063 $15,863 31.92% November 346 $142,879 $32,154 ($4,801) $105,925 $17,260 37.94% October 3 $1,347 $467 September 222 $88,297 $21,585 ($3,233) August 187 $75,970 $20,885 ($3,440) $51,646 $15,339 52.21% July 210 $87,127 $23,717 ($1,223) $62,187 $14,950 45.78% June 147 $61,419 $14,441 ($5,175) $41,803 $14,572 55.66% $0 $880 $402 64.48% $63,479 $22,864 54.00% May 3 $1,335 $337 ($208) $791 $259 60.18% April 563 $227,179 $76,27 1 ($7,466) $143,442 $29,379 49.79% 2, 368 $970,344 20xx Summary 877 $372,940 20xx Summary 3,508 $1,489,492 Prior Years $0 March 20xx Summary 20xx Summary $0 February 20xx Summary 20xx Summary Adjustment$ Cancelled$ $2 50 ,101 ($33,223) $74 , 810 ($ 16, 948) $281,182 $112 , 026 54 .64% ($40 ,826) $894 ,171 $359,039 64.07% $554,495 2,587 $1 ,088 ,602 $455,316 14,750 $5 ,768 ,1 53 $1,710,715 {$8,783} ($792,116) $687,020 $178,01 0 47.54% $624,504 $321,675 72.18 % $3,265,322 $2,237,573 82.18 % FL-BROWARD-19-1035-A-000390 MONTH 20XX SAMPLE ENTITY Delinquent Fees and Fines Cumulative Collections $3,500,000 $3, 086 ,843 $3,000 ,000 $3,163 , 597 $2 ,832,486 $2 , 570,162 $2,500,000 $2,000,000 $2,295,835 $1,9 53 ,235 $1,500,000 $1,000,000 $500,000 $0 ·2oxx •includesPrior Years 20xx 20xx 20xx 20xx 20xx Note: Current Year as of Reporting Month FirstAccounts Placed:February20xx FL-BROWARD-19-1035-A-000391 Activity Reports /\chnov,•!edgcrnent Report acknowledgmentsample xx LINEBARGER GOGGAN BLAIR&SAMPSON,LLP DATE: 11-28-xx CLIENT NO. Sample 01 sample client sample Address sample Address Weare pleased to acknowledge the accounts listed below which have been assigned to this office for collection. NAME ACCOUNT NUMBER LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME,FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME1 FIRSTNAME LASINAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 [CONTINUED NEXTPAGE) NAME FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, ACCOUNT NUMBER 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 965333333333 TOTALNUMBER OF ACCOUNTS ASSIGNED: 38 TOTALCOLLARAMOUNT ASSIGNED: $96,577.65 Sincerely ASSIGNDATE AMOUNT 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 25.00 50.00 1410.80 3691. 55 50.00 150.00 50.00 75.00 50.00 56.00 50.00 50.00 50.00 167.00 100.00 150.00 150.00 75.00 33.00 36049. 52 PAGENO. 1 ASSIGN DATE AMOUNT 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 11-25-xx 24277.76 75 .00 50.00 16070.96 849.00 150.00 75.00 7109.75 50.00 50.00 55.S0 163 .00 4373. 31 150.00 50.00 41.00 75 .oo 429. so PAGENO. 2 1 LINEBARGER GOGGAN BLAIR & SAMPSON,LLP FL-BROWARD-19-1035-A-000392 Reca!l;Cancel Report LINEBARGER GOGGAN BLAIR& SAMPSON,LLP DATE: 11-15-XX CLIENTNO. C054lll0 Sample Client Sample Address Sample Address The following debtors assigned by you to this agency have been removed from active collection processes. Please notify us immediately if the action was taken in error. Thank you for the opportunity to be of service to you. ACCOUNT NAME LASTNAME, FIRSTNAME RECALLED BY CLIENT LASTNAME, FIRSTNAME RECALLED BY CLIENT LASTNAME, FIRSTNAME RECALLED BY CLIENT LASTNAME, FIRSTNAME RECALLED BY CLIENT LASTNAME, FIRSTNAME RECALLED BY CLIENT LASTNAME, FIRSTNAME RECALLED BY CLIENT LASTNAME, FIRSTNAME RECALLED BY CLIENT SHINEY, PENNY0 RECALLED BY CLIENT LASTNAME, FIRSTNAME RECALLED BY CLIENT ASSIGNED PRINCIPAL CAN. AMT. 04 NOVXX 1109.00 ACCOUNT NUMBER 1109. 00 E07-00000-00000 04 NOVXX 52.00 52.00 E06-00000-00000 04 NOVXX 124.00 124.00 E07-00000-00000 04 NOVXX 966.75 966.75 E06-00000-00000 04 NOVXX 159. 159.50 E06-00000-00000 04 NOVXX 911.00 911.00 E06-00000-00000 04 NOVXX 898.00 898.00 H06-00000-00000 so 04 NOVXX 91.00 91.00 E06-00000-00000 04 NOVXX 787.00 787.00 E07-00000-00000 TOTALNUMBER OF ACCOUNTS: TOTALDOLLAR AMOUNT CANCELLED: 9 $5,098.25 sincerely, LINEBARGER GOGGAN BLAIR& SAMPSON,LLP FL-BROWARD-19-1035-A-000393 Financial Reports Hemittance: Report Sample Client PAYMENT REPORT 09:52:02am CLIENT# •• , ••••••••••• TC DNUM remit report sample xx 15 Nov 20xx C.0.# CASE#., ••.•••..•.•.•• PMT DATE SSCLIENTl SSCLIENTl SSCLIENTl SSCLIENTl SSCLIENTl SSCLIENTl SSCLIENTl SSCLIENTl SSCLlENTl SSCLIENTl 0000- - 80000000 /JMM.w.lMMM XXXXXXXXXXX177CIXXMA1 11-13-xx ••• Totals for SSCLIENTl SSCLIENn Totals for SSCLIENTl Tot Pmt XXXXXXXXXXX421CIXXMA1 11-13-xx 131.60 XXX.X.XXXXXXX422CIXXW>.l 11-13-xx 222.60 OOOMWiiMMMM XXXX.XXXXXX3423CIXXMA111-13-xx 84.00 129.SO OOMMMMMMXXXXXXXXXX6810CIXXMA1 11-13-xx 79.80 XXXXXXXXXXX873CIXXMA111-13-xx ooOOMMloV>1M."IMMM XXXXXXXXXX6591CIXXAA1 11-13-xx 201.60 XXX.XXXXXX:41546CIXXMA1 11-13-xx S7.40 XXXXXXXXXXX244CIXXAA111-13-xx 187.60 80000000 ~M XXXXXXXXXXX243CIXXMA111-13-xx 257.60 80000000 MMMMMMMM XXXXXXXXXXX969CIXXMA111-13-xx 170.80 80000000 8000000 8000000 80000001 8000000 8000000 80000000 8000000 SSCLIEITTl ... 30000000 XXXXXXXXXXX644AXXXMA1 11-13-xx 57.40 Fine Pd Law comm 94.00 159.00 60.00 92.50 S7.00 144.00 41.00 134.00 184.00 122.00 41.00 so 37.60 63.60 24.00 37.00 22.80 S7.60 16.40 53.60 73.60 48.80 16.40 1579.90 1128. 1579.90 1128. so 451.40 45.00 32.14 12.86 45.00 32.14 12.86 4S1.40 4S.00 32.14 12.86 1624.90 1160.64 464.26 12 records listed. FL-BROWARD-19-1035-A-000394 Invoice LINEBARGER GOGGAN BLAIR & SAMPSON, LLP ATIVRNEIS AT LAW I 00 THROCKMORTON, SUITE300 FORTWORTI-I,TX 78232 (817) 877-4589 FA..'((817) 877-0601 2/13/20xx INVOICE Fees and Fines for Sample Client Sample Client Sample Address Sample Address Fees for collections during September 20xx due to Linebarger Goggan Blair & Sampson, LLP for the collection of fees and fines for Sample Client Sample Client for September 20xx collections $XXX Sample Client for September 20xx fees due LGB&S, LLP $XXX Please make your check payable lo Linebarger Goggan Blair & Sampson, LLP and mail to: Linebarger Goggan Blair & Sampson, LLP P.O. Box 17428 Austin, Texas 78760-7428 Attention: Accounts Recei\'able Please include a copy of this invoice with yom-payment. FL-BROWARD-19-1035-A-000395 81ll1ngStatu1-,e:r1t SAMPLECLIENT 10/31/20XX Transaction Date 10/3 I/20XX 10/31/20XX 10/31/20XX 10/3 l/20XX I0/3 l/20XX 10/3 I/20XX 10/3 l/20XX 10/3 l/20XX 10/3 l/20XX 10/3 l/20XX 10/31/20XX 10/31/ZOXX 10/3 l/20XX 10/31/20XX 10/3 l/20XX 10/3 l/20XX 10/3 I/20XX J0/3 l/20XX 10/31/20XX J0/3 l/20XX 10/31/ZOXX 10/3 l/20XX Client Reference# 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 07-00000 Total Name LASTNAME, FlRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FlRSTNAME LASTNAME, FlRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FlRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTN AME LASTNAME, FlRSTNAME LASTNAME, FlRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME LASTNAME, FIRSTNAME Payment Commission Add On $149.50 $34.50 Yes $80.00 $80.00 Yes $20.00 $20.00 Yes $201.50 $46.50 Yes $292.50 $67.50 Yes $267.80 $61.80 Yes $245.70 $56.70 Yes $200.80 $55.80 Yes $230.10 $53.10 Yes $230.00 $54.00 Yes $127.40 $29.40 Yes $202.00 $46.50 Yes $156.00 $36.00 Yes $234.00 $54.00 Yes $195.00 $45.00 Yes $139.10 $32.10 Yes $292.50 $67 .50 Yes $195.00 $45.00 Yes $239.20 $55.20 Yes $292.50 $67.50 Yes $291.30 $60.30 Yes $237.90 $54.90 Yes $4,519.80 $1,123.30 FL-BROWARD-19-1035-A-000396 l Online Reports Client View Offers Rea l-Time Access to Your Data Linebarger offers the Clerk access to account information through our web-based application, Client View. Client View provides straightforward, real-time access to account information fo r our clients . This easy-to-use interface solution puts live and up-to-the-minute account information at the Clerk's fingertips. The Clerk will be able to monitor account status and activity on an account-by-account basis, including letters, phone calls and collector notes. This includes selected monthly reports accessed via the website. These reports provide information on placements , collection rates, recall rates and other activities. Combining the convenience of web-based access and the assurance of security, Client View is an added benefit to the Clerk or the Clerk's designated staff. Each user's access is limited to their entity 's information only. Cllenl V,ew Account Inquiry Cl Accountlnqllirf If you are-searchingforoccoontsby n.,me, ✓ p!tase enterthe ni'.mle LMt N~ 1 l .l l I .l First N.)Jne stnct sea1cn surch By : Ac.countName St~rch For : Ac.cm.mtName YourAccount :s l Searctl our Accounl# SSN Data Reterenc.e t.ae seal'dl Result$ OurAccount• YourAccounl II AccountName I AOdress1 Paekel fl. Pnone Pay Amount PloceoAmoun, Pmory Account • No items10 Sl)O\.,. ] Clients have several options when searching for specific accounts to review. By clicking on the Search By drop-down menu, the standard search fields are d isplayed for selection by the client (Account Name, Your Account#, Our Account#, SSN, Data Reference Line, Address 1, Packet# and Phone). Strictv. Non-StrictSearches l Clients can conduct a "Strict Search" by checking the box next to this term, meaning the search will use the exact parameters entered. A search for "Jones," for example, will return j all accounts named Jones that the client has access to view. If this same client wishes to search for "Jones," but mistakenly enters "Jpnes," the search returns "No items to show." If "Strict Search" is unche cked, the search will take the information entered by the client to display all results that contain the data entered. FL-BROWARD-19-1035-A-000397 l Column Sorting Options Columns can be highlighted and then sorted ascending, descending or configure sort where the user can choose to sort the data in different columns, and can be used to check for duplicate debtor numbers across logons, etc. You can sort single or multiple columns. ColumnSizingOptions • Auto Fit or Auto Fit All Columns - These options shrink the column to the width needed only to accommodate the largest value in the column. OtherColumnOptions • -Column Hide or Display: This expandable menu option allows users to choose which columns to display in the Search Results section. When the user clicks the column option, a checkmark appears next to the selection signifying that selection will display in the search results. Clicking the column option again will de-select and hide the column • -Group By: Allows the user to group accounts by logon, Client Number, Payment Date or other criteria • -Ungroup: Reverses the grouping decisions made previously • -Freeze: Locks a column in a certain position in the Search Results field such that other columns can only be sorted to the right of the frozen column(s) CllentVlew Aeeounttnquliy L" AccountInquiry lfyou areseaccnlno fo-accoun:s b'Jname o:easeemertnenameLaslNarneF,rstt,;ame J Strie1Scarc11 Search By: AteounlName Surct1 For: jOOM Search 'jj SortAuend!ng 41 SortOescend,ng SearchResults OurAtcounl# ~I Name "' ECLIPTICS 1~~•s;- JotlESE8ARI ECLIPTICS \Gfrs:<'H) JONES,THO ECLIPTICS JOIIES JESS ECLIPTICS JotlES IOIIE ECLIPTICS JOtlES ESTE conrogure son Auto~,,AllColum/lS AuloFrt ~ Columns TI Gtcupby ChentRl!!e1enee11 ', ., ., ., ., ., OurAccount# Atcoun\tlame ClientReferenu# PaymenlAmount Prlnmy~OUfll J 00 Patt.el# CUAt<:otml$ ECLIPTICS Clienttlumbe1 Balance 3620(1 Y ECLIPTICS y ECLIPTICS ., Payme111 Dale PaJmentAmouo\ J 00 J 00 y ECLIPTICS " Pnmal',' Atcoun1 JOO y ECLIPTICS .,, Paci:el# FL-BROWARD-19-1035-A-000398 w- ?mg-envx-WN? 530210? L-B ExhibitC: Sample Notices The following notices are included as samples only. The form and frequency of the actual notices can be tailored to meet the Clerk's needs. FL-BROWARD-19-1035-A-000401 This page left biank intentionally. Linebarger Goggan Blair & Sampson, LLP ATTORNEYS AT LAW ACCOUNT SUMMARY CoreyA. Hamilton , Partner LicensedbyFlorida Bar P.O. Box01-1861 Miami,FL33101 1(866)341-4498 Tdl-Free Debtor : JOHNDOE Case#:ABC123 , FL AmountDueto: Broward County MONTH/DAY/YEAR OerkoftheCourts 87654321 $1,000 .00as of MONTH/DAY/YEAR 1 NOTICEOFUNPAIDFEES,FINES,ORCOSTS PAYMENT OPTIONS DearJOHNDOE: Ourlawfirmhasbeenhiredtorepresentthe OerkoftheCourtsfor Broward County , Floridain thecdlection of unpaidfeesandfines. Courtrecordsindicatethefdlowingfees, fines,or costsremaindueandowing onthefdlowngcases: Case# Date Amount Due Description xxxxxxx xxxxxxx xxxxxxx xxxxxxx xxxx xxxx xxxx xxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx Logon to the following websiteto easily makeyour payment24hoursa day: www.lgbswebpayments.com xxxxxxxxxxxxxxxxxxxxxxxxxx Topaywith CreditCardor xxxxxxxxxxxxxxxxxxxxxxxxxx Checkby Phone(ACH)use: xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx ClientCode: CODE Pleasereturnthe paymentcouponbelow, alongwth your checkor moneyorderin the amountof $1,000.00, madepayableto: Broward CountyOerkof theCourts. To payby creditcard,cal 1(866)3414498or log on to http://www.lgbswebpayments .comanduseClientCodeCODEandOnlinePayment Number87654321. Pleasegivethismatteryourimmediate attention . Ourtdl-freetelephone numberis 1(866)341-4498 . Our officehoursareMondaythroughThursday , 7:00 a.m. to 9:00 p.m., Friday,7:00 a.m. lo 5:00 p.m., and Saturday,8:00a.m. to noon. If you arenowa debtorin bankruptcy , or if youhavebeendischarged fromdebtsthrougha bankruptcy proceeding , lhenwithin30 daysof receiptof thisletter,pleaseprovideusat theaddressat thetopof this letter, in writing , thecasenumberandthenameof thecourtin whichyourbankruptcy casewasfiled. Sincerely , Online Payment#: 87654321 Scanthe QRCodefor accessto our mobilepayment site: QR CODE '/."x¼ ' CallCenter:1(866) 341-4498 Monday-Thursday 7 AM- 9 PM Friday7 AM· 5 PM Saturday8 AM• noon 44:::?"ACoreyA. Hamilton Attorneyat Law PLEASEDETACH THEREPLYFORMANDRETURN INTHEENVELOPE PROVIDED , LLP Linebarger GogganBlair& Sampson POBOX659443 SANANTONIO TX 78265-9443 3X9BARCODE JOHNDOE 123 HOMESTREET CITY, STATEANDZIP 1MB Caseft. XXXXXX Paymentshouldbe in theformof a checkor moneyordermade payatfoto: BROWARD COUNTY CLERKOFTHECOURTS . Whenyouprovidea personalcheckaspayment, youauthorize us to eitheruseinformationfromyour checkto makea one-time electronicfund transferfrom your accountor to processthe paymentasa check. Payments by personacheckmaybe held for upto 7 daysto alow dearancefromyourbank. LGBS,LLP CLIENT#: CODE POBOX702118 SANANTONIO TX 78270-2118 FL-BROWARD-19-1035-A-000403 Linebarger Goggan Blair & Sampson, LLP ATTORNE YS AT LAW RESUMEN DECUENTA CoreyA. Hamilton,Partner Licensedby FloridaBar P.O. Box01-1861 Miami,FL33101 1(866)341-4498 Tdl-Free Gaso#: ABC123 , FL MONTH/DAY NEAR 87654321 NOTIFICACION DE CUOTAS, MULTAS,0 COSTOS IMPAGADOS Estimado JOHNDOE: de la CortedelConda do Nuestrodespacho deabogados hasidocontra tadopararepresentar al Secretario . Losregistrosde la corteindicanquelos de Broward , Floridaen el cobro de cuotasy mutasimpagadas y pendentesenlos siguientes casos: siguientes cuotas,mutas, o costosestanadeudados Caso# xxx.xxxx xxxxxxx xxxxxxx xxxxxxx Fecha xxxx xxxx xxx.x xxxx Deudor:JOHNDOE xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx pagaderoa: BrowardCountyaerk of theCourts. Parapagarcon tarjetade credto, favorde llamaral 1(866)341-4498o entrea http://www.lqbswebpa yments.comy utiliceel ClientCodeCLIENTCODEy OnlinePaymentNumber 87654321 . Favor desu atenci6ninmedataa esteasunto. Nuestronumero detelefonogratuitoesel 1(866)341-4498 . Nuestrashorasde oficina son delunesa juevesde 7:00 a.m. a 9:00 p.m., viernesde 7:00 a.m. a 5:00 . p.m., y sabadode 8:00a.m. hastael mediodia deudoren procedimien to debancarrota, o si ustedhasidoexoneradodel pago Si ustedes actualmente debancarrota , entonces dentrodelossiguientes 30diasde haber dedeudasa !ravesdeunprocedimiento recibidoestacarta, favordeproporcionarnos, a la direcci6nenla partesuperiordeestacartay porescrito, el numerode casoy Elnombredela cortea cargodelproced imiento. Atentamente . 4 $1,000.00a MONTH/DAY NEAR OPCIONESDE PAGO l l Entrea la siguientepaginade Internetpara hacersu pago facilmentelas 24 horasdel dia: www.lgbswebpayments.com MontoAdeudado Descripcion xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx MonteAdeudadoa: Broward Countyaerk of theCourts 'I 4 ;::::::7/. CoreyA. Hamilton Abogado Parapagarcon tarjetade creditoo chequeportelefono (ACH)utilice: ClientCode: CODE Online Payment#: 87654321 Paraaccesoal sitio depago por depositivomovilcon CodigoQR: QR CODE l l } 3/.x¾ ' l Centro de Uamadas : 1(866) 341-4498 lunes-j ueves7 AM- 9 PM viernes7 AM- 5 PM sabado8 AM- medodia l FAVOROEOESPRENOER EL FORMULARIO OERESPUESTA Y DEVOLVERLO ENEL SOBREPROPORCIONAOO Linebarger GogganBlair& Sampson , LLP POBOX659443 SANANTONIO TX 78265-9443 3X9BARCODE JOHNDOE 123HOMESTREET CITY, STATEANDZIP 1MB CasoIt. XXXXXX B pago debera hacersecon cheque o giro bancario/poslal pagadero a: BROWARD COUNTY CLERKOFTHECOURTS . 1 Al hacersu pagoconchequepersonal , nosautoriza a haceruso de la informaci6nen su cheque ya sea para una unica transferencia electr6nicade fondosde su cuenta,o bienpara procesarel pagocomocheque. Lospagescon chequepersonal podrianretenerse porhasta7 diasparala liquidaci6npor partede subanco. LGBS,LLP CLIENT#: CODE POBOX702118 SANANTONIO TX 78270-2118 FL-BROWARD-19-1035-A-000404 .{ l l Linebarger Goggan Blair & Sampson, LLP ATTORNEYS ATLAW CoreyA. Hamilton , Partner Licensed byFloridaBar P.O. BOX01-1861 MIAMI , FL33101-1861 1(866)341-4498 Toll-Free MONTf-VDAY/YEAR JOHNDOE 123HOME STREET CITY.STATEANDZIP caseIt. NUMBER 999Case(s)Totaling$1,000.00 87654321 WARNING: UNPAIDCRIMINAL FEES,FINESORCOSTS DearJOHNDOE: Ourlaw firm hasbeenhiredto representthea erkof theCourtfor Broward County . Youwerecharged wth thefollov.ing criminalviolation (s) andcourtrecordsindcatethefees,finesand costswerenot aidin the lime alowed. Case # Date Amount Due Description xxxxxxxx xxxxxxxx xxxxxxxx xxxxxxxx l ) xxxx xxxx xxxx xxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx If your Floridadriver's licensehas beensuspended , for any reason, paymen t of the amounts owed does not reinstateyour driver's license. To reinstate your Floridalicense, you must go to any Broward CountyClerkof Court's office, or your local Departme nt of HighwaySafetyand MotorVehicleOffice,present the 0-6 clearanceform provided by the Clerk of the Courtand pay any applicable reinstatementfees. You are res onsiblefor the reinstatementof our driver's license. Until your driver's licenseor privilege is reinstated,all enforcementmec anIsmsremainintact. so, paymento t ea ove re erencedfine(s) doesnot dischargeanyexisting Public Defenderliens and/or restitutionpaymentsorderedbythe court. Drivingon a suspendeddriver's licensecould resultin your arrest, aswell assubject you to possibleimprisonmentand/oradditional fees, fines andcourt costs. Toavoidfurthercdlectionactivity,returnyourpaymentin theamountof$1,000.00 wth thepaymentcouponbelowimmediately . Yourcashier's checkor moneyordershouldbe madepayatfoto: Qerkof theCourt, BrowardCounty . To payby credit card,pleasecall1(866)341-4498or logon to ~tp:/lwww.lqbswebpayments .com anduseClientCodeCODEandOnline PaymentNumber87654321. NOTE: PaY.ments MUSTbemadeby cashier's check,moneyorder or credtcardONLY. Wecannotacceptpersonalchecks . Pleasedisregard thisnotice1fyouhavemadepaymentwthinthelast 10days. Ifyouarenowa debtor in bankruptcy , or if youhavebeendischarged fromdebtsthrougha bankruptcy proceeding , then"Mlhin30 daysof receipt of thisletter, pleaseprovide us at theaddressal thetop of thisletter, in writing, the casenumberand the nameof lhe courtin whichyour bankruptcy casewasfiled. numberis 1(866)341-4498 . OurofficehoursareMondaythroughThursday , 7:00 a.m. to 9:00p.m., Friday,7:00 a.m. to Ourtoll-freetelephone 5:00 p.m., andSaturday , 8:00 a.m. to noon. Sincerelv . 441/"~ CoreyA. Hamilton Attorneyat Law PLEASEDET ACH ANDRETURN THEREPLYFORMBELOWIN THEENVELOPEPROVIDED LINEBARGER GOGGAN BLAIR& SAMPSON , LLP POBOX659443 SANANTONIO TX 78265-9443 3X9BARCODE Case#: ALPHA/NUMERIC Paymentshould be in the form of a cashier's check or moneyorder madepayableto: CLERK OFTHECOURT, BROWARD COUNTY . NOTE: PaymentsMUSTbe madeby cashier'scheck, moneyorderor creditcardONLY. Personal checks will not be accepted Whenyouprovidea checkas payment , youauthorizeusto eitheruseinformation fromyourcheckto makea one-time electronic fundtransferfromyouraccountor to processthe paymentas a check. j JOHNDOE 123HOMESTREET CITY,STATEZIP 1MB LGBS, LLP CLIENTNUMBE R: CLIENTCODE POBOX702118 SAN ANTON IO TX 78270-2118 FL-BROWARD-19-1035-A-000405 ] Linebar ger Go ggan Blair & Samp son, LLP ATTORNE YS ATLAW P.O. Box 01-1861 Miami , FL 33101 -1861 1(866)341-4498Toll-Free CoreyA. Hamilton, Partner Licensed by FloridaBar MONTH/DAY/YEAR JOHNDOE 123HOME STREET CITY, STATE ANDZIP 87654321 caso ft.NUMBER 999Caso(s) Total$1,000.00 ADVERTENCIA: CRIMINAL SINPAGARCARGOS, MULTASO COSTOS EslimadoJOHNDOE: Nuestrobufete hasidocontratado pararepresen tar al Secreta rio de! Tribunalde!Condadode Broward. Sele ha acusado de unainfracci6n de criminal es siguientesy losregistrosdel tribunalindican queusted no hapagadoloscargos, mutaso costosen el liempopermilido . Caso# Fecha xxrnxxx xxxxxxxx xxxxxxxx xxxxxxxx xm- xxxx xxxx xxxx Monto~ xxxx ar xxxxxxxxx xxxxxxxxx xxxxxxxxx l l l l Desc~ xxxx xxxxxxxxx xxxxxxxxx xxxxxxxxx Si su ticenciade conducirde Floridaha sido suspendido, por cualquiermotivo, el pago de la cantidadadeudadano restablecersu licenciade conducir. Pararestablecersu licencia de Florida, debeIr a cualquieroficina del Secretariode la Cortedel Condado de Broward, o su Departamento de Seguridadde Carreterasy Vehiculos Motorizados local, presentar la forma 0-6 proporcionadapor el Secretariode la Cortey pagarcualquiercargosaplicables pararestablecersu licencia. Ustedes responsabledel restablecimient o de su licenciade conducir. Hastaquese restablezcansu licencia o los privilegiospara conducir, todos los mecanismosparahacer cumplir la ley siguensiendovalidos. Ademas , el pago de los cargosreferidasarnba no obvia cualquiergravamenesdel Defensor Pubhcoy/o pagosde restituciondemandadospor la Corte. Conducir con una licenciade conducirsuspendida puederesultar en arresto, asi comola posibilidadde encarcelamientoy/o cargos, multas, o gastosjudicialesadicionales . decobranza , envieinmediatamente su pagopor el montode$1,000.00 con el cup6nqueaparecea continuaci6n. Paraevitarmasacciones Su cheque de cajeroo giro postal debera serhechoa nombrede: Oerk of theCourt, BrowardCounty . Parapagarcon tarjetade credilo, llameal 1(866)341-4498o vayaa http://www.lgbswebpayments .com y useClientCodeCODEy utiliceOnline PaymentNumber87654321 . NOTA: Los pagosDEBENhacersecon chequede cajero, 9iro postalo tarjeta de credilo SOLAMENTE . No podemosaceptarcheques personales . Ignore estanotificaci6n si efectu6supagoenlos ultimasdiezdias. ta, por favor Si ustedaclualmente es undeudoren bancarrota o si ustedhasido liberadode deudasa !ravesde unprocesode bancarro envienosa la direcci6narribaindicaday porescrito , dentrodelos 30diasde haberrecibidoestacarta, el numerode casoy el nombrede ta carteenel cual se present6 su procesode bancarrot a. . Nuestrashorasde oficinasondelunesa juevesde 7:00 a.m. a 9:00 p.m., los viernesde 7:00 Nuestrotelefonogratuitoes 1(866)341-4498 a.m. a 5:00 p.m., y lossabadosde 8:00 a.m. hastael mediod ia. Atentamente. 1 1 l 1 ,44~ CoreyA. Hamilton Abogado SlRVASECORTARYENVIAR EL FORM ULARIODERESPUE STASIGUIENTE ENEL SOBREANEXO LINEBARGER GOGGAN BLAIR&SAMPSON , LLP POBOX659443 SANANTONIO TX 78265-9443 3X9BARCODE JOHNDOE 123HOMESTREET CITY, STATEZIP 1MB Casoft. ALPHA/NUMERIC El pago deberaenviarse en forma de chequede cajero o giro postal a nombrede: CLERK OF THE COURT , BROWARDCOUNTY . NOTA: LospagosDEBENhacerse con chequede cajero, giropostalO ta~etade Credito SOLAMENTE . Noseaceptaran loscheque s personales . Cuandoustedproporciona un chequede pago, nosautoriza a utilizarla informaci6n desu chequepara hacerunaunica transferenc ia electr6nic a de fondosde su cuenta o para procesarel pagocomounatransac ci6n de uncheque . LGBS, LLP CLIENT NUMBER : CODE PO BOX 702118 SANANTONIO TX 78270-2118 FL-BROWARD-19-1035-A-000406 l l ] Linebarger Goggan Blair & Sampson , LLP ATTORNEYS AT LAW P.O. BOX01-1861 MIAMI , FL33101-1861 1(866)341-4498Tdi-Free Corey A. Hamilton,Partner Licensedby FloridaBar MONTI-VDAY/YEAR JOHNDOE 123HOMESTREET CITY, STATEANDZIP Caseft. NUMBER 999Case(s)Totaling$1,000.00 87654321 TRAFFIC VIOLA T/ONWARNING DearJOHNDOE: Ourlawfirmhas beenhiredto represent theBroward CountyOerllTER.''L-\TIO'.\!Af. IS PLE,-\SED TO RECOG:;(!ZE Anna Cruz FOR COMPLETL'\:G THIS OC'JL!c(E FDCP.-\ ESSENTL-\LS FOR COLLECTORS TR.-\L'\JI);G COL"RSE O)J July 26, 2017 FL-BROWARD-19-1035-A-000411 ACA ,...,, , ..,,,. "'' h. \ ~ ,,,,~ . '" J Certificate of Completio11 _,\.C,\~TER.. "-l.-\TIO:\J,U. IS PLEASED TO RECOG:S-:IZE Jessica Cantu FOR COIIIPLETDJG THIS O:-JLI:--;E FDCP.-\ ESSE::s;TL-\LS FOR COLLECTORS TR..A.I:-JL'.:GCOl'RSE 0:\1 July 31, 2017 ACA ,,11•1·.,<1, ...... : Tk ~•-:- -~•", !,•, .. ,: .,,. t.·.,.11>< '.'11..:-,::::!' Certificate of Co111pletio11 _'\.C-\I:\JTER.."JATIO::-J.-\LIS PLE.'\SED TO RECOG:\JIZE LISA ARRINGTON FOR CO;\lPLET.DcG THIS 0::-JLINE FDCP.'\ ESSE::-JTL-\LSFOR COLLECTORS TR,\.:D.1DJG CO-URSE ON July27, 2017 FL-BROWARD-19-1035-A-000412 ACA 1'- > I fl',\,""•,, 11.A.•,.•\1•,~ ,h, ..l• Certificate of Co1111Jletio11 .\C:\ DJTER.'\i.-\.TIO:-1.-\.LIS PLE.-\.SED TO RECOG:-lIZE DEVON CL-\R.I( FOR CO:'sfPLETDJG THIS ONLDJE FDCP.-\. ESSENTL-\.LS FOR COLLECTORS TR.-\DJING COT_~SE O::-;J July26, 2017 '' I ' ACA ''- • l "'• \• 1,.-.1,1 Tl ... ", ,t,·~ .f,'r. I ,._. ( ,.,.u>. ESSE::-;JTL-\.LS COT_~SE o::,;; July25, 2017 FL-BROWARD-19-1035-A-000413 Exhibit E: Insurance LINEBARGER ATTORNEYS AT LAW ExhibitE: Insurance Following this page are certificates of insurance showing more detailed information regarding our current policies. If awarded the contract, revised certificates of insurance with all necessary modifications will be provided, as well as any necessary endorsements and/or additional forms as necessary. Required insurance shall be maintained for the duration of the contract. Notice of cancellation will be delivered in accordance with policy provisions. FL-BROWARD-19-1035-A-000415 This page left biank intentionatiy. 196765 ~ A.,CORD® DATE !MMIDOIYYYYI I CERTIFICATE OF LIABILITY INSURANCE 1212912017 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S}, AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement this certificate does not confer rlahts to the certificate holder in Heu of such endorsement(s). PRODUCER Commercial lines• NAME-;w Yvonne Mcclintock-Green -~.~2N.~ - ... 281-677-0636 (713) 507-4700 USI Insurance Services National, Inc. E•MAIL ADDRESS: 24 Greenway Plaza. Suite 1100 I ft~ Nol; be endorsed. A statement on 01' -- 610-537-2203 yvonne.mcclintock@uSi.com lNSURER(S)AFFORDINGCOVERAGE Houston, TX 77046-2401 INSURED Linebarger Goggan Blair & Sampson, L.LP NAIC# INSURERA: Landmark American Insurance Company INSURERS: AIG Sneclattv Insurance Comnanv 33138 26883 INSURERC: P, 0. Box 17428 INSURER~: INSURERE: Austin, TX 78760 IHSURERF: COVERAGES CERTIFICATE NUMBER· 12561299 REVISION NUMBER· See below THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDINGANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS. EXCLUSIONSAND CONDITIONSOF SUCH POLICIES,LIMITS SHOWN MAY HAVE BEEN REDUCEDBY PAID CLAIMS INSR LTR ,•.. jAOOLjSU8R TYPE OF INSURANCE POLICYNUMBER I ,~.Jt,%h,~~' 1ri~To'E~~. COMMERCIALGENERALLIABILITY ~ . 1 CLAIMS•M,\OE 7 LIMITS EACH OCCURRENCE s '"-""" s PREMISES(Ea OCCUf/OIIC'.l) OCCUR s s Gl:NtRAl AGGRtGATf: s PR0D\JC1S. COW-.PIOP AGG s s I ~~"ii~~~l~INGLE LIMIT s SOOILYINJURY (Per pctson) s BODILY INJURY(Per oceKlenl) s I fp~~PER!~J?MlAGE s s !:ACH OCCURRl:.NCE s AGGREGATE s s MED EXP (My one j)(!(SOn) PERSONAL6 ADV INJURY ~ ~·1 AGGRE'<3ATF l lMIT APPIJF.SPFR .....__ POLICY C PRO-JECl C __ LOC OTHER ~OMOBILE LIABILITY ANY AUTO - OWNED AUTOS ONLY H!REO AUTOS ONLY _ - UMBRELLAUAB - EXCESSUAB SCHEDULED AUTOS NON-OWNED AUTOSONLY --10CCUR CLAIM$-MA0l, I OED RETENTIONs WORKERSCOMPENSATION ANO EMPLOYERS'LIABILITY YIN ANYPROPRIETORlf>AATNERlEXECUTLVE OFFICERIMEMBEREXCLUDE0'1 (Mandatory In NH) girc~~~~PERATIONS A □ I ;f:rureI s E L DISEASE. EA EMPt.OYEE S below Technology Professlonal Uab I OTH• ER E L EACH ACCIDENT NIA --"~-. s EL. DISEASE. POLICYUMIT LCY767042 12/31/2017 11/30/2016 S5_000.000TllC;hnology P1otecbon SS,000,000PrivacyProtedlOOt.1odute ss.000,000 Sre-achCo!".15 ' I DESCRIPTIONOF OPERATIONSI LOCATIONS/ VEHICLES (ACORD 101,Additlonal RemarkaSchedule. may be altath~d if more ,pocc Is reciulred) CERTIFICATE HOLDER CANCELLATION Linebarger Goggan Blair & Sampson.L.L.P. P. 0. Box 17428 Austin SHOULDANY OF THE ABOVE DESCRIBEDPOLICIESBE CANCELLEDBEFORE THE EXPIRATION DATE THEREOF, NOTICE WJLL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. TX 76760 AUTHORIZEDREPRESENTATIVE 9,-1,,.1- ' The ACORD name and logo are registered marks of ACORD © 1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03) FL-BROWARD-19-1035-A-000417 c10- 196785 SID 12561299 Certificate of Insurance (Con't) OTHER Coverage INSR LTR TYPE OF INSURANCE B Excess Technology Professmnal ADOL 'I-NO INSR SUBR POLICY NUMBER EFFECTIVEDATE (MMIDONY) EXPIRATION DATE (MM/DD/VY) LIMIT 041745814 12/31/2017 1113ono1e $.$,000,000 excessor$5,000,000 Certificateof lnsurance-Con't FL-BROWARD-19-1035-A-000418 100785 ACORD® I CERTIFICATE OF LIABILITY INSURANCE "---" DATE(MMIODIYYYY) 12/29/2017 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy{ies) must have ADDITIONAL INSURED provisions If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. this certificate does not confer rlnhts to the certificate holder in lleu of such endorsementis). PRODUCER fi2lll~cr Yvonne Mcclintock-Green Commercial Lines - (713) 507--4700 PHON.t . 281•677-0636 or be endorsed. A statement on I fMNo'; 610-537-2203 USI Insurance Services National, Inc. E•MAlL AODRESS; 24 Greenway Plaza, Suite 1100 Houston, TX 77046-2401 INSURER A: INSURED Linebarger Goggan Blair & Sampson, LL P yvonne.mcc!intock@usl.com INSURER(S) AFFORDING COVERAGE American Casually Company of Reading, PA NAIC# 20427 20443 INSURERB: Continental Casualtv Comcanv INSURERC; Continental Insurance Company P 0. Box 17428 Austin, TX 78760 35289 J~.!~~~~: Transportation lnsuranCl:_Company 20494 INSURER E: Federal Insurance Company 20281 INSURER F: COVERAGES CERTIFICATE NUMBER· 12561298 REVISION NUMBER· See below THIS IS TO CERTIFYTHAT THE POLICIESOF INSURANCELISTED BELOW HAVE BEEN ISSUED TO THE INSUREDNAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDINGANY REQUIREMENT,TERM OR CONDITIONOF ANY CONTRACTOR OTHER DOCUMENTWITH RESPECT TO WHICH THIS CERTIFICATEMAY BE ISSUED OR MAY PERTAIN.THE INSURANCEAFFORDED BY THE POLICIES DESCRIBEDHEREIN IS SUBJECTTO ALL THE TERMS, EXCLUSIONSAND CONDITIONSOF SUCHPOLICIES LIMITS SHOWNMAYHAVE BEENREDUCEDBY PAID CLAIMS. INSR A_Op_L s.~S!l TYPEOFINSURANCE I LIMITS lTR POLICY NUMBER X COMMERCIALGENERAl.UABILITY 1,00(1003 EACH OCCURRENCE s 6045549661 12131/2017 11/30/2018 A h ,~f'Jrf6jy'fv~, .~~I,iy~~y. ' xi OCCUR ,.,,..,.,.....,,;; 1,., "'-'~''-" CL.AIMS.MADE PREMISES {EaoccurmneeJ MEOEXP(AJ\yonepcrsoo) PERSONAL &ADV!NJVRY ~1 , AGGRFGATF l lMITAPPUFS PFR c mg· ~ POLICY GENl:RAL AGGHtGAll: PRODUCTS·COMP/OPAGG c.£.__ LOC OTHER· A ~OMOB1LELIA81LITY ' X .... L-- .. SCHEOUlEO AUTOS NQN.QWNEO AUTOSONLY OWNED AUTOS ONLY ~ ~/Na°soNLY ~ 6045549675 ANYAUTO . X - UMBRELLA UAB EXCESS LIAS ~OCCUR CLAIMS.MAO!:. 10Jl00 S OED Xl RE.1EN110N WORKERS COMPENSATION C ANDEMPLOYERS' LIABILITY YIN ANYPROf>RtETORIPARTNER.'EXECUTIVE NIA D OFFlCERiMEMBEREXCLUOED? 8 [[ (M,nda\ory In NH) ~mm}.~~~PERATIONS E Crime s s s s 6045549708 6045549689 6045549692 (CA) below 8223-8181 s s {Peiperson) s BODILY INJURY BODIL y INJURY (PerOCCl