Subject line: Proctortrack temporarily unavailable
Members of the University community,
The University has been informed by Verificient Technologies that a security
breach was detected on October 13 resulting in a brief disruption of its
Proctortrack service. The provider has advised that no user data were
exposed. Verificient further advised that it has resolved the breach, but as a
precaution is shutting down its services for 7-10 days to conduct a thorough
security review and external forensic audit.
U of R instructors with mid-terms/exams scheduled over this time period
have been advised to make alternate arrangements for any exams that were
slated to be remotely proctored. They will communicate those arrangements
directly to impacted students. Students who have not yet completed the
onboarding process with Proctortrack will be unable to do so until service
resumes, nor will they have a need to at this time. Students who have
completed onboarding are not affected.
We will provide further updates as additional information is received from
Verificient. Thank you for your patience and understanding as we continue to
work with the provider and assess the situation.
Sincerely,
david Gregory
Interim Provost & VP (Academic)
Art Exner
AVP Information Services