1.Complaint Type: Driver Testing
Driver Number: XXXXX
Registration Number:
Web Page:
Complain Text: I thankfully recently passed my driving test but it was not the first time. My driving
was always up to a high standard, complimented by numerous different driving instructors I did
lessons with who all were confident in me passing the test each
time I did it. However, I was appalled on the times I was unsuccessful by the extreme arrogance
displayed by tester XXXXX XXXXX in XXXXX test centre. Unable to give me the situations post
test in the office of where I made mistakes,bluffing and extremely
late giving directions. A driving test is no cheap payment and any person would expect high
levels of professionalism but I didn’t find your employee to be anywhere near this. A recent time I
complained before I sat the test with him again was that your testers
are to follow rules etc. but I was extremely disappointed after forking out 340 euro to do driving
tests to receive this sort of a service. I decided then to sit my test elsewhere under a different
tester where I thankfully passed under a tester who was more
polite and professional in his duties.
Name: XXXXX XXXXX
Contact Number: XXXXX
Communication Method: email

 2.Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: Dear Sir/Madam - I undertook my driving test this morning in XXXXX Driving Test
Centre - Wed 2nd September at 9.15. I wish to complain about the manner in which the tester,
Mr XXXXX XXXXX, undertook the test. During the test he was unclear in
relaying his instructions - he asked me to turn left and then said right suddenly therefore not
giving adequate time. When on a roundabout he did not give instructions in due time, asking me
to take the third exit off the roundabout when I was already on the
roundabout. His feedback after the test was extremely poor - all he said was I had failed due to
coasting. My driving instructor, with whom I have completed many additional driving lessons,
(over and above the required 12 whilst I was waiting for the test)
pointed out that coasting has never been an issue in any of my lessons. My driving instructor, Mr
XXXXX XXXXX, spoke to him after the test as the feedback I received was poor to say the least.
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX

 3. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: To Whom it may concern, On Thursday the XXXXX July 2020, I XXXXX XXXXX
undertook a HGV C1 License test in XXXXX test Centre. The examiner who conducted my test
was XXXXX XXXXX I would like to make a complaint regarding the way I was treated
on the morning, specifically relating to the distress that was caused at the start and during the
examination, which had an impact on my performance and I feel it left me with a disadvantage
before my exam even began. Prior to the start of the examination
the cleanliness of the truck was immediately brought into question. The truck was hired for my
test and I was assured that all measures of cleanliness had been taken due to the current
pandemic. However, this was still met with complaints & negativity from
my examiner. This negativity continued when I had to advise my examiner out of respect &
common courtesy, and with a distinct awareness of the general population's attitude towards
Covid-19, that I had asthma. I explained that I had recently changed inhalers,
& on occasion it causes my throat to become irritated, hence I may need to cough. I was advised
that if I coughed at any stage the test would be over immediately. This was difficult to control
while under exam pressure, & added a huge amount of unnecessary
stress and pressure. I wore my mask at all times during my exam, which hindered my breathing
& I was constantly aware that my test could be cancelled at any moment if I needed to
cough. This tested my ability during extremely difficult circumstances. I feel
that this hindered my performance on the day, it was completely unnecessary, and I
felt intimidated by this examiner. I have accepted that on this occasion I have not achieved a
pass. However, when I return to complete this test again, I would appreciate it,
if an alternative examiner would be made available to me. Many thanks for your support in this
matter. Yours Sincerly, XXXXX XXXXX.

 4. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: Unfair failure on a grade 3. The test instructor XXXXX ( XXXXX) was also very
rude to me after the test “I think you know the result of that” in a sarcastic tone. The failure was
unfair, I had stopped for an elderly man at a
zebra crossing who was not on the crossing yet. He proceeded to stay on the path way and
didn’t move out onto the zebra crossing, I waited 5 seconds approximately and then continued
with my journey, just as I took off and was half way across the zebra crossing
the old man put one foot onto the crossing and this is what I was failed on. Date of test XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email

 5. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: Dear Sirs, today I took my driving test in XXXXX at XXXXX. The tester was an
individual my husband and I had an administrative problem with on a previous test date of March
03/2020. My XXXXX and this individual got into a very heated argument
and the Gardai were called by both parties. The tester refused to take me for my test without a
letter from the NDLS confirming that the 6 month wait period from the written test did not apply to
me. My XXXXX contended that in this the age of practically
instant internet communication that this data should have been sent from the NDLS to the RSA
without an archaic system of a tester applicant having to produce a letter from one government
agency to another. In simple terms the system should have been streamlined
and it cost us ( retired folk) a further 85 euros. We applied for a further test and requested a
different tester person. Well that did not happen. We got the same guy and I feel his approach to
my test was a biased and vindication one due to the earlier argument.
I failed in so many areas on his test sheet I am still reeling from the experience. I took altogether
18 lessons from an instructor driver to ensure that I was fully competent on Irish roads. I got full
marks on my Written test. I was resident in XXXXX for many
years and drove in the very XXXXX area which is a challenging task for most drivers. Yet I never
had an accident and I supplied my driving records to the NDLS to confirm same. I contend that
this tester wronged me because of the earlier argument
with my XXXXX and that he behaved in an unprofessional manner. Despite my earnest request
for a different tester my chances of passing the test were totally compromised. My XXXXX is a
very sick XXXXX and is undergoing serious surgery on the 20th of this
month. We cannot afford the insurance to driveon my XXXXX licence so during the 6 week
recuperation period for my XXXXX surgery I will be without any form of transport in this rural are
of my home. I cannot feel but that I have been treated in despicable
fashion by this tester after driving for approx 30 years in the XXXXX. This tester did not behave
in an HONEST fashion. Hopefully you will get back to me with some resolution
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX

 6.To whom it may concern,
My name is XXXXX XXXXX and I have recently booked my driving test in the XXXXX Centre.
Having completed a test here previously I am writing this email to request to NOT have the only
XXXXX tester on my next attempt at the test. Having previously had this test I felt extremely
uneasy from even before entering the car. I felt XXXXX acted extremely unprofessional through
the test and both myself and my driving instructor found XXXXX marks against me very hard to
figure out and very harsh to the extreme. If it would be possible to have another tester for the
next test that would be great.
Thank you,
XXXXX XXXXX

 7. Department/Topic: Driver Testing
Reason for emailing us: Refund Request
Driver Number: XXXXX
Name: XXXXX
Last name: XXXXX
Number: XXXXX
Date of birth: XXXXX
Email: XXXXX XXXXX
Enquiry: Hi, this is XXXXX XXXXX here and my query about: First, I would like to say thanks you
for your immediately attention to concern and respond to me back, about a new hygiene
regulation to COVID-19. (A Rescheduling my motorcycling
driving test). I will be appreciating if you suggest me another examiner for the test if you could do
this.? I have bad feeling about, and I not pass my next driving test exam again with the same
examiner in the 3th time. He wasn't nice to me on my first driving
test and I a few times not understand his comments on radio because was a bad weather and his
accent, on the driving test he nerves too much and after that I was a few times confuse and after
that I was make mistakes. I already riding on the Scooters in Ireland
over 2 years and I have no problem with that. I am waiting now for my final motorcycling lesson
from professional (Adi number is XXXXX) to eliminate as much as possible any mistakes and to
be well prepper to my next examine. Thanks

 8. Hi my name is XXXXX XXXXX. I did my lorry driving test on XXXXX XXXXX 2020 in XXXXX at
12 noon. Myself and my wife were discussing this the last few days and I feel like I need to put in
a complaint. To say I was unhappy with the examiner would be an understatement. He was I
foul humour from the start, the moment he got in the lorry with me I got the feeling he was going
to fail me. He was rude and abrupt towards me and it's not very fair, the test is hard enough
without someone who is rude and ignorant adding to the stress of it all. I will be booking another
test in the next few days and I wish to have another examiner for my next test. I wouldn't be able
to sit beside him while doing another test again. I need my licence for my job and my employers
have spent a lot of money on getting me lessons and through the test which I should have
passed first time around.
Yours sincerely
XXXXX XXXXX
XXXXX

 9.Complain Text: Hi dear, Unfortunately I'm not writing here for a good reason. I’ve made the
driving test this and unfairly I haven’t pass it. The tester was late to start my test and very rude
person, he wasn’t patience all the time. I have many points unfairly
to complain and write here about him and uncomfortable situation that I passed, I'm XXXXX and
very sad about all, I’ve cried a lot since when I left the driving centre. I wondering to know, where
can be done this complaint. Also I’ve read in RSA site that
I can go ahead in court with unfairly result test like that. Please, can you let me know how to
proceed? Many thanks, XXXXX
Name: XXXXX
Last name: XXXXX XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email XXXXX

 10. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: Dear RSA, Please accept this letter as a formal complaint of indirect
discrimination. I have a driving license and I`m driving from XXXXX in multiple countries EU
Majority. I have XXXXX and XXXXX Nationality. I`m driving in Ireland for
X years. at the beginning for the first year, I was using my international driving license. I was
working as a service field engineer having a business car 24h/24 I`ve traveled all country,
Donegal, Cork, Galway, Limerick, Cork. I was always driving manual gear cars. I was forced to
apply for a driving license so I passed the theory test and after 3 years I was trying to get my
practice test. First I noticed that on my exam day there was another XXXXX passing test and
there was no requirement from XXXXX to wear a face mask when there is a legal requirement
for it but I was required. The examiner was rudely talking and XXXXX was every few minutes
requiring me to change the position of my mask what was disturbing and annoying especially
when I was focused on driving.
The total length of the test was about 1 hour when other Irish guys that passed they had about
20 min. In my 20 years of experience, I never had any accidents. I`m a head of the family and
using a car is a necessity here in Ireland where basically transport services are very insufficient.
The examiner expressed that I have failed because I don`t know how to progress well. I did all
my best but the examiner was unjustice about me. I was having 15 hr driving with a learning
school to make sure I don`t have any bad habits in driving and on the day of the exam he was
confident that I will get the exam. In the room I had multiple numbers of theory questions and
when I couldn`t find the questions by number the examiner was regularly tutting and sighing.
Extremely unprofessional.
I certainly didn’t expect to be treated like that by a representative of the RSA. XXXXX was not
paying attention to my driving at all I was trying to show XXXXX that I`m looking to my all
directions but XXXXX was looking to XXXXX nail ????!!! How is that acceptable?
How XXXXX can fail me for observation when XXXXX spent the test observing XXXXX nails and
looking by other side as a tourist passenger and not looking at how I`m proceeding. XXXXX was
not paying attention to my driving at all. The examiner was looking at me as I`m
a the COVID -19 itself, XXXXX was talking with other Irish without having the mask but to me
was only by using the mask is that because I`m from different skin color? The Equality Act 2010
(the Act) states I am protected against unlawful discrimination by you
as a service provider because of my race. I would like you to investigate my complaint and try to
resolve this issue as soon as possible. I look forward to receiving your response within 28 days
from the date of receiving this letter. Otherwise, I will proceed
with press, media, and forward the matter to court where will be a fair judgment. Sincerely,
XXXXX
Name: XXXXX XXXXX
Last name: XXXXX
Contact Number: XXXXXXXXXXX
Date of birth: XXXXXXX
Communication Method: email XXXXX

 11. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: Dear RSA, RE: XXXXX XXXXX @ XXXXX am I'm after failing my third driving
test today. The tester told me it was due to Progress. Every time seem to be something different.
They first tester failed me due Observation and second tester failed
me due to Position. I go away and work on feedback. They testers seem to fail me something
new every time. I was not happy with way test was carried out today. The tester gave me grief
because I wanted to use my own mask. XXXXX even threatened to stop the test
when I was driving because I was wearing my own mask. I'm asthma suffer and I find it hard to
breathe in disposable masks. I feel tester may been feeling anxious because I wasn't wearing
RSA mask. XXXXX gave me lot of unnecessary marks for Progress. In particular
Overtaking because on many occasions today I didn't have clearance and obstructions were on
my side of road. It was busy Monday morning in XXXXX lots pedestrians, parked cars and
roadworks. I sat two previous tests and I didn't even get one mark for Progress.
I would like this to be investigated. Also, I was not asked to carry out Hill start? is that no longer
part of Driving test? Kind regards XXXXX XXXXX

 12. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I sat my driving test today and failed. I asked for clarification on whether I was
moving ahead or pulling in after my turn about. The instructor rudely turned to me and said "You
do realise you're doing your driving test, this is not a lesson".
The tester did not make it clear to me whether I was to move off or pull in. I only asked for
clarification. I thought that this was extremely rude and unfair to pass a remark like that to
someone doing their driving test. This really made me anxious, and
really knocked my confidence.
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX

 13. sure the content is safe ******** .
Hello, i was doing my Artic truck driving test today at XXXXX testing centre at XXXXX pm .
I feel that i was pushed off by the tester , we've been on traffic light with the green light on, but
the car in front of us wasn't moving, XXXXX told me with anger to blow the horn , car wasn't
moving, so XXXXX told to do that again, then when we were on roundabout, i had to go in first
exit, but there was traffic and one car was standing just before exit on the roundabout, so i
decided to wait for traffic to clear , so XXXXX shouted on me that there is enough space. During
the test XXXXX was tapping his tablet very hard and I felt that I couldn't concentrate properly on
my test.
XXXXX XXXXX
DOB: XXXXX
Driving number: XXXXX
Phone number XXXXX

 14. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: Dear Sir/Madam, I am emailing in relation to my driving test which was held in
XXXXX at XXXXX on XXXXX. This was my third time sitting my test so I know what is involved in
the test and I was very prepared this morning. Firstly, I’m completely
aware that theory questions are part of the test and I was prepared for that however, XXXXX
asked me more than 20 theory questions and then even when we got to the car, XXXXX asked
me another numerous amount of theory questions before even checking the cockpit of
the car there was no need for so many, I have already sat my theory test. Initially XXXXX didn’t
make me feel at ease. The tester wasn’t aware of XXXXX or the proper way around the square XXXXX marked me on my changing lanes when I was in the correct lane for
going straight down the square. XXXXX gave me a grade three because XXXXX thought I should
of been in the left lane however I was in the correct lane - XXXXX not aware of the correct way
around the square in XXXXX. My instructor and I were shocked about this. In
addition, XXXXX was extremely poor at giving directions. At one point we were coming up to the
roundabout at Topaz and XXXXX never told me the number exit XXXXX would like me to take,
XXXXX said to go Straight Ahead and there was no straight ahead at this particular roundabout.
At another point of the test we were at XXXXX XXXXX and I was following the curve in the road
(which is to the right) my tester gave me no direction or instruction so I followed the road ahead
otherwise I would of ended up in a cul de sac. XXXXX gave out that
I followed the road ahead and XXXXX said wanted me to drive into the cul de sac - XXXXX had
given me no instruction so of course I was going to follow the road ahead. It was ridiculous how
XXXXX would assume I should of drove into the cul de sac instead of following
the road. Overall I’m completely unhappy with this tester for many reasons - XXXXX wasn’t
aware how to drive around the square properly and I was marked unfairly due to this. XXXXX
also marked me on roundabouts and clutch but XXXXX didn’t even have an example to give
me of how I did badly with those? I was extremely prepared for this test - my three point turn, hill
starts, and reverse around the corner were perfect. I reacted to the hazards very well with the
appropriate observation that was needed. I would also like
to mention that this is the first letter of complaint I have ever written, I’m not somebody who
complains however in this case it was shocking. I was very prepared for this test and I did all of
my observation in the appropriate mirrors and I was marked completely
unfairly today. I would like to appeal this test and request a different tester. Yours sincerely
XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email XXXXX

 15. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: XXXXX Dear Complaints Officer, I am writing you to raise a complaint related to
my recent driving test on XXXXX at XXXXX am in XXXXX.. The test was performed in a
condition of a very heavy rain. Following Covid 19 precaution measures,
the tester asked me to drive with open back windows ( ¼ open ) which significantly increased the
fogging up of all windows in the car. To reduce the fogging up the tester advised me to leave the
demisters on during the entire practical part of the test. This
increased a lot the temperature in the car and driving in a hot car was very uncomfortable,
difficult and, as it is well known, unsafe. Driving in a hot car with open windows caused me some
health issues. After experiencing pain in the area of the neck and
right shoulder during the whole weekend after the test, on XXXXX I was diagnosed by my GP
with muscle inflammation (letter from GP can be provided if needed). And as a consequence of
this, I was impacted financially as I had to cover the cost of GP visit
and the treatment including physio. . I do understand that RSA had to put in place COVID 19
prevention measures and one of them is driving with open windows. I was aware of it and was
also practicing driving with slightly open front windows in a condition
of a light and moderate rain as per guidance of my driving instructor and this was safe and
comfortable. But the negative experience of my driving test shows that driving in a condition of a
heavy rain with open back windows is not safe and can cause a health
harm. Considering all described above, I would like to ask some questions: • Do driving tester
receive a special training on safe implementation of COVID 19 measures and made aware of
potential issues that can arise in an unlikely event of very bad weather
conditions? • Is there any documentation which explains safe implementation of new COVID 19
prevention measures during the driving test? If yes, could you please provide a copy of it? • Is
the risk assessment on driving with open windows in a condition of
a heavy rain carried out and what is the risk rating? If yes, could you please provide me a copy of
it? • If driving testers are instructed to ask applicants to drive with open back windows to prevent
from “getting wet”, what do they do in cars with 2 doors
where back windows can’t be open? As I had a significant financial impact which was a
consequence of that driving test, I would like to suggest that the cost of the test would be
reimbursed to me. I am waiting for your response. Thanks for your co-operation.
Yours sincerely,XXXXX XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX
Add1:
Add2:
Add3:
County:
Country: Ireland

 16. Department/Topic: Driver Testing
Reason for emailing us: Essential Driver Training (EDT)
Reason for emailing us: My EDT Portal
Driver Number: XXXXX
Name: XXXXX
Last name: XXXXX
Number: XXXXX
Date of birth: XXXXX
Email: XXXXX
Enquiry: To whom it may concern, I would like to appeal some decisions made on my driving
test. I felt very intimated by XXXXX. I felt like XXXXX brought me where ever XXXXX felt like it
and XXXXX didnt bring me on any of the usual routes my driving
instructor had told me. I was gone just over the hour mark. When i was doing my reverse around
the corner XXXXX got out of the car whilst i done this manoveir and i found this to be highly
unusual because i didnt expect this to happen. Also as part of the test
the questions and pictures XXXXX asked me 5 questions amd asked me 6 pictures. The route
was very long down around the town through lunch time traffic which was very busy. Im not
happy with the route and some of the decisions that was made against me. XXXXX also
marked me for taking off from junctions in 2nd gear which I hadn't. And i know i wasnt in 2nd
gear cause i wouldn't have been able too. Could you get back to me please. Thanks XXXXX
XXXXX

 17. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: Hi I had a test today in XXXXX XXXXX for my d1 licence, My testers name was
XXXXX XXXXX. I am disgusted with my result as XXXXX said I wasnt successful, I asked
XXXXX would XXXXX explain where I failed & XXXXX only highlighted clutch &
one gear change on a roundabout & it wasnt dangerous or anything XXXXX just said I was
in the wrong gear. I have failed this test twice before & the last time I accepted the decision
as I knew I failed. This time though I am 100% convinvinced I passed. I noticed
XXXXX giving me a few marks on the IPAD & When I asked XXXXX after the exam XXXXX
denied giving me one of the marks. XXXXX also had me driving for roughly 1 hour 20 minutes
& the XXXXX before me for only around 50 minutes. I honestly feel that XXXXX XXXXX
intentionally failed
me today. I am absolutely devastated because I feel that I couldnt have done any better. Besides
the one or two mistakes that XXXXX said which I can accept I honestly believe the other
mistakes XXXXX gave me were nothing short of disgraceful. I am very sorry to
show anger with my comment but for a XXXXX to fail another XXXXX that 100% done enough to
pass is nothing short of disgusting. I feel now that I will have to do my test in a different center as
I have been made feel like I have no other choice because no matter
how well I drive I feel this XXXXX mind was made up before the test. Also the XXXXX before me
passed so it wouldnt surprise me if this was done for statistics. If somebody could contact me I
would appreciate it thanks. Regards XXXXX XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email

 18. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I booked my driving test before covid 19 and it was cancelled. I got a date for
today XXXXX in XXXXX XXXXX. I am a front line worker in a hospital and I took the day off for
the test. When I arrived at the test centre I was told by
the tester who's name was XXXXX that my test could not be conducted as my passenger
window would not open. I have previously done a driving test in the car before and my window
would not open and it was not an issue. I was very upset by this and I asked
if XXXXX could make an exception or if other windows could have been opened and XXXXX said
no,that XXXXX does not feel comfortable in a car when the window will not open. My car is
mechanically sound and has a valid NCT and is in complete working. I was given a non
conducted test form and I was told I would have to reapply and pay the fee again. I am extremely
upset by the attitude I got from this tester and I taught it was completely out of order. Others also
witnessed this and agreed an exception should have been made.
I am requesting please that a retest is booked for me using the fee in which I have already paid
or I will have no issue persuing this matter further. Regards, XXXXX XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX

 19. Dear Sir / Madam,
I was really upset after my experience on my first driving exam in because of the tester, which
was XXXXX. I am only making this complaint now because I have recently booked my second
test and had to wait due to covid-19.
At the beginning of the test, XXXXX asked many more questions that what my driving instructor
said to expect concerning road signs, which put me under pressure before getting into the car.
While I was driving, there were times that I could see XXXXX looking out the passenger window,
from the corner of my eye and when I was checking my left side mirror. It would not have been
possible for XXXXX to observe me making observations on the road while he looks out the
passenger window. Being conscious of this, XXXXX could not have been testing me fairly and
made the exam seem pointless, which affected my confidence.
XXXXX, marked me down on the reverse around the corner manoeuvre. This is something I
ensured to know whether I had done correctly or not i.e. making all observations necessary, not
taking the corner too wide, not hitting the curb and doing it at the correct pace. On the test day, I
know that I performed this manoeuvre correctly but he marked me down for it, inexplicably.
XXXXX gave me a grade 3 error when entering the roundabout at XXXXX / XXXXX for
obstructing traffic on it, but I entered onto the roundabout at the same time as the car on my right
did.
At the end of the test XXXXX went over my report card with me briefly in the test centre. When I
asked for some feedback to understand where I had made mistakes and to make corrections,
XXXXX refused to give me feedback beyond what was scored on the report card. All of this has
made me unnecessarily doubt my driving ability and I am unsure what grade 2 errors, that
XXXXX marked, are actually valid. This is really poor for a service that charges an 85-euro fee. I
have been told by my driving instructor that it is unlikely to receive any compensation for this
experience with XXXXX but I feel the complaint needs to be made against XXXXX anyway and
XXXXX should be evaluated. I would also like to request a different tester for my next test
please. Many thanks in advance
Best regards
XXXXX.

 20. To whom it concerns
As per telephone conversation I had my driving test yesterday XXXXX @ 10.20am. As you can
appreciate there was a great deal of time, cost and logistical efforts that were put in on the lead
up to the test. After answering my road signs and questions at the test center we walked to my
car and did the light checks on the car. Then XXXXX started to sanitize the dash, door handles
etc. XXXXX started to sanitize the silver part of the belt and then advised me that XXXXX would
not be taking me out o my test as there was tape around the receiver of my seatbelt. I was
shocked and devasted. My car passed the NCT on 25th July. The belt is in perfect working order.
I drive everyday with family members and this week had 3 different instructers in my car that did
not have an issue with my belt. I asked XXXXX if I could call my instructer to use XXXXX car and
XXXXX said XXXXX would have to be outside in 2 mins. Called XXXXX XXXXX said XXXXX
was struck in traffic but would come straight over to me after just leaving me minutes before me
test. XXXXX said that would be no good and I would have to step back in the office so XXXXX
could do paper work.
As I sure you can understand my disbelief with all of this. I am very upset. Can you please advise
me on this matter.
Le gach dea-mhein/Kind regards
XXXXX XXXXX

 21. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I took my driving test today at1.50pm in XXXXX with a XXXXX XXXXX as I’ve
been driving since I was 17 years of age never had as much as a scratch I let my XXXXX license
run out then XXXXX hit so I done my thery test as soon as we sat
down to answer questions I felt XXXXX was a bit funny with me XXXXX failed me and I asked
why as I no I done everything by the book kept eyes on the mirrors looked to the right on every
round about kept a look over my shoulder when needed I asked XXXXX how did I fail
and XXXXX said I would no in the post I don’t believe I failed at all XXXXX just didn’t like the look
of me or somebody XXXXX knows wanted me to fail this is a disgrace I was outside with my
XXXXX XXXXX asked XXXXX why I failed and why XXXXX didn’t give me the reason
on paper XXXXX just said it will be in the post XXXXX can make all the excuses XXXXX wants
but I no I passed I’ve since paid for the test in XXXXX town this XXXXX used too work at XXXXX
if XXXXX liked you XXXXX liked you if XXXXX didn’t then march
Name: XXXXX
Last name: XXXXX
Date of birth: XXXXX
Communication Method: email
Email XXXXX

 22. Hi All,
I have paid for one driving test for a motorcycle. I would like to reschedule it. I went to the test
centre today. Brought two pairs of earphones. One of them the instructor broke while plugging it
in. And the other didn't work. I'm not paying another 85 euro to do the test again. Please
reschedule it. Either in XXXXX or XXXXX test centre. The sooner the better. As I have been
trying to get my full license for months now.
Reference No.: XXXXX
Test Centre: XXXXX
Category XXXXX
Thanks,

 23. Dear Sir or Madam,
I would like to lodge a formal complaint with regard to the conduct of your employees, yesterday
afternoon at the XXXXX Driver Theory Test Centre.
My wife and daughter attended your Centre in XXXXX at 4:15pm yesterday afternoon. My
daughter’s Test was scheduled for 4:30pm and unfortunately she had not taken account of the
requirement to be there a half an hour early and was therefore late for this appointment.
The basis of my complaint is in how both she and my wife were treated on arrival.
They were met by a XXXXX who gruffly told them they were late (“you’re late”) and asked “did
they not know that we are going through a pandemic at the moment.”
They then proceeded to the XXXXX administrator who was again gruff, rude and unfriendly.
XXXXX barked instructions at my daughter and made my wife and daughter feel both
uncomfortable and unwelcome.
This level of customer service in my opinion is appalling and unacceptable. Is this a level of
customer service the RSA find acceptable? I would inform you that my wife, XXXXX is a qualified
XXXXX and does not need reminding that we “are going through a pandemic at the moment”.
Both my wife and daughter were visibly upset on returning home yesterday and both feel very
aggrieved by how they were treated by your employees.
These are difficult and challenging times, and now more than ever kindness is a virtue. I believe
it would be of benefit to all to remind your employees in XXXXX Driving Theory Centre of this.
I would be grateful if you would investigate this matter further in the coming days and inform me
of any relevant outcome in a timely manner.
Regards,
XXXXX

 24. Complaint
Complaint Type: Driver Testing
Driver Number: ADI XXXXX
Web Page:
Complain Text: I submitted a query last Friday to you under the Standards and Enforcement
section and received acknowledgment of receipt but I have had no response to date. It concerns
a health and safety matter and relates to the XXXXX test centre. Some testers
are vacating the vehicle in the middle of the test, leaving student drivers on learner permits
unaccompanied. This is breaking the law and has insurance implications. Has the RSA
sanctioned this arrangement? If so, has the RSA put insurance in place to provide
cover for any events that occur while their tester has vacated the vehicle in the middle of a test?
Can you provide driving instructors with evidence of this cover? Can you also advise what
exceptions are in place in the rules of the road to allow for a person
on a learner permit to drive unaccompanied for any period of time. Given that this is a safety
matter concerning RSA driver testing and your testers, can you please provide clarification by
return. Thank you, XXXXX XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX

 25. XXXXX
Yes I may have my driving test in the end but the first 5/8 minutes of my test the engine warning
light appeared. My driver examiner should of stopped the test brought me back to the test centre
and rescheduled the test.

 26. Dear Sir / Madam,
I am not satisfied at all with the RSA driving test structure as there is absolutely zero consistency
in the testing system from one tester to another. I have sat my C license driving test for the
second time today (XXXXX 2020), The test went very well from what I gathered with minimal
mistakes on my behalf, But unfortunately for me when I received my outcome that I had failed
followed by the unexplained vague circled with pen pre printed report from the driving tester that
it was all in relation to the Progress category.
I might point out here, a speed limit is a limit and not a target. The definition of a limit is “a point
or level beyond which something does not or may not extend or pass “
How could I possibly fail on my second test on Progress after receiving minimal marks for
progress on my first driving test except for the progress at traffic lights. I was not slow moving at
taking off, at junctions or roundabouts and certainly not on the straight. I was doing the speed
limits of 50 & 60km/h on the respective roads. So how did I fail on Progress, especially
considering when you look at my first driving test results I didn't get half those progress marks on
my first driving test! It is just proving stronger the fact that the testing structure has no
consistency from one tester to the next.
Looking back on the report of my first driving test, I failed on marks from various categories,
Progress had 2 items which was mainly traffic lights. This particular category in question was due
to me not pulling forward into the junction at a set of traffic lights to turn right, twice in a row. Why
did I get 4 marks? Who's to know because the driving tester is protected from me questioning my
marks as it's not discussed in detail when receiving your “ Statement of outcome “ and the results
are emailed on later that day.
It is reflecting very poorly on the RSA testing system, When I have had driving lessons with
THREE independent driving instructors who have all have all reported to me very similar results
on my driving, " I am of test standard and should have no issues in obtaining a pass in my driving
test " is what I have been told. I might also add, These same driving instructors have undergone
several examinations to become an RSA APPROVED DRIVING INSTRUCTOR, An ADI practical
driving skills assessment & ADI practical driving instruction assessment. So these same driving
instructors are RSA standard, They know what is required to pass the driving test ? But yet when
I sit my driving test I fail ? Something very inconsistent here..
So how can the three RSA ADI all have the same opinion on my driving standard, They have all
said I am of driving test standard and should have no issues passing the test but when it comes
to the driving test I fail, not once but twice and on both driving tests there is no connection to the
fail marks, Basically two totally different reports showing complete inconsistency in the testing
format.
If it was possible today, I would have downloaded the tachograph unit for the time of my driving
test, It would have been in black & white on paper, that I was not lacking in progress maintaining
my speed or building up to speed from a stop. Unfortunately for me, I don’t receive a digital
tachograph card until I obtain my full license.
As a result of receiving a very inconsistent driving test I would request that I am given a repeat
driving test free of charge and that it is either supervised by an RSA testing supervisor or an
external independent supervisor. Being in a testing environment is very daunting and a stressful
situation but I am confident I am of driving test passing standard and I feel that I have not
received a fair driving test examination.
Kind Regards
XXXXX XXXXX
Driver Number: XXXXX
Reference No.: XXXXX

 27. Positive Feedback - Tell us what we do well
Feedback Text: Hi i had a driving test the tester wasn't very helpful i need to wear glasses and
with the mask it was fogging up the glasses XXXXX would aloud me to pull it down a small bit
really unfair
Name: XXXXX
Contact Number: XXXXX
Communication Method: email
Email: XXXXX

 28. My name is XXXXX XXXXX
Driver number XXXXX
DATE OF BIRTH XXXXX
Today I i had my CE driving test in XXXXX at 9:30am.
I waited outside as instructed by the rsa to await a phone call from the tester at 9:45 I had not yet
received the call and phoned the rsa, shortly after the office rang my driving instructor to tell me
the tester had tried ringing me and to go to the door and I did.
The tester was not pleased and complained that I wouldn't answer my phone I showed him that I
hadent received any calls, we checked that the number was correct.
Unfortunately my phone does not accept calls from private numbers, meaning my phone didn't
ring, I sat my C licence test 3 weeks ago under the same circumstances and received the call as
the number was not withheld.
The tester agreed to continue with the test but was in a foul humour with me and gave me a
lengthy lecture, when we proced to the test vehicle XXXXX walked across the yard and
proceeded to start an argument with my driving instructor over the phone calls, I completed the
test and was very happy with how I had done being that this was my 3rd commercial licence test
I was well aware of what was expected and was sure I had passed.
Unpon returning to the test centre XXXXX informed me that I had failed, I was shocked and
asked why, XXXXX responded by telling me 12 / grade 2. Curious of what they were XXXXX
explained 3 in very little datail
I strongly believe that I have been badly treated in this instance and that XXXXX decision was
made before I started the truck. I understand that testers have an important job to do and that
part of that job is to fail drivers who don't meet the correct standards.
I've applied again and can't get a date in the foreseeable future.
Kind Regards
XXXXX

 29. Complaint Type: ADI
Driver Number:
Web Page:
Complain Text: Please could you give me health and safety details of why not the driving test
candidate and accompanying driver/Adi to driving test candidates cannot get access to waiting
area and toilet facilities.The R.S.A customer charter suggests fair play.I
witnessed a XXXXX and XXXXX 2 year old son standing in the rain waiting on his XXXXX to
return from driving test in their family car at driving test centre today.Totally unacceptable regards
basic human right.Please consider your position on this rule you are enforcing.The
tester leaves your property for candidates property or rented Adi vehicle.
Name: XXXXX
Last name: XXXXX

 30. Hi
The instructor made contact but then refused to meet me. I presented myself at the entrance and
the instructor resisted attempts to contact him until it was late enough for him to justify cancelling
the test. I am appalled by this behaviour as I was not given the opportunity to attempt the test
before being failed
Cheers
XXXXX

 31. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: During my driving test, I was instructed to turn left at the traffic lights. Upon
turning left I was instructed to turn right however it was a three lane road I was in and I was in the
left lane. I ended up have to cross over the lanes and was
failed for doing so. Having discussed this incident with my own driving instructor, he said that I
should have been informed to turn left into the extreme right lane and al been informed prior to
the left turn that there would be an immediate right turn following
it. I was not informed of these things which ultimately led to me being out of position. There was
another incident in my test when driving through an estate whereby I was instructed to turn right
very late, it was as if the tester forgot to tell me which
is completely unacceptable in my opinion. As well as this, when discussing the test at the end, I
stated how I badly need my licence for work, to which the tester replied “ you’re a fit young
XXXXX and can cycle” which I thought was very inappropriate considering
I’d just failed the test and was quite clearly very disappointed. Without the grade three I got I
would have passed my test and so I was quite shocked when I found out that the tester should
have in fact been far more informative in his instructions. Of course
nothing can be done about this now, and I understand that I have failed the test and must reapply
and go through the process, but I do feel obliged to inform you that I am unsatisfied with the
quality of test I was provided with by my tester, XXXXX instructions
at a key moment in the test we’re not clear or accurate enough, and XXXXX unprofessional
comments about cycling to work at the end really did rub salt in the wound for me. I do apologise
for the long complaint, and am also not saying my actions in the test were
perfect or even worthy of a pass, I really don’t know if they were. But I do feel the test could have
been provided in a more professional manner.
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX

 32. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I wish to make a complaint about a test I did this morning. This is my second test
with the same tester. Both times this XXXXX has failed me. I have completed numerous lessons
following my first failed attempt and before it and on all occassions
i have been told that i dont need any more lessons and am more than capable of passing my
test. Yet for some reason this XXXXX has failed me twice. I feel wronged as on both occasions i
have driven the route XXXXX has brought me on perfectly as i have done in
every pre test i have booked. I need to get a license for work purposes and I do not want to be
tested by this XXXXX ever again. Can you please advise how i schedule a test and request not
to have this tester? My test centre is XXXXX The tester Is XXXXX or
XXXXX - It is hard to make out from XXXXX signature. This is not sour grape, I actually do not
understand how so many others can deem me confident, capable and competent before two
tests, yet this XXXXX continues to deem me incompetent. Can you please help me
schedule a retest with a different tester? Kind regards XXXXX XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX

 33. to whom it may concern,
I write to you today regarding a driving test which didnt take place because of the "dirt"
In my car. I'm a driving instructor and XXXXX XXXXX was due to have her test at 1.15 today
from XXXXX driving test centre. I'm distraught and XXXXX is inconsolable . I followed all
guidelines about sanitation of all primary and secondary controls. The tester must have had to
look really hard to find find "dirt". I will say there is a small amount dust in areas that neither the
tester or student would be touching . The tester would have to do some real hard examining to
find. This is not acceptable. In a continuous and concerted effort to maintain cleanliness the
vehicle is hovered regularly and all necessary sanitation in line with the guidelines is done,
without fail between each lesson.
As a result of the examiners refusal to carry out the test, I will now refund for car hire XXXXX
XXXXX will be calling RSA today after I lodge this complaint. This will not be good for word of
mouth , My business reputation is on the line over this nonsense. Please can you help us get
XXXXX a new test ASAP as she needs it before college starts next week.
Regards,
XXXXX (ADI XXXXX

 34. Complaint
Complaint Type: General
Driver Number:
Web Page:
Complain Text: Today I went to sit my driving test after being told my NDLS XXXXX driving
licence was not valid to exchange during the cut off period last year. So I booked my test to
comply with the RSAs guidelines to avail of a irish provisional licence. I then
bought a car in march that was due an NCT in February. But due to covid 19 restrustions availing
of an NCT was not possible and I had a registered for an NCT the day test centres opened back
up again (XXXXX is NCT date) and only available date for the
next 4 months due to this back log in the system. I have a print out of thus confirmation which
has been accepted by the guards. On arrival to the test centre in XXXXX I was left waiting 20
minutes passed my original time before being admitted to the
building. When the tester came out to the car XXXXX refused to accept and documentation
explaining the above and refused my right to the extension of all NCT exemptions as was
detailed by the Irish government this year. Thus demanding I pay a further 80euro and
book another test. This is ridiculous practice from any 'professional'. And I would like a test
booked wavering another 80euro as my rights have been denied as an irish citizen.
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth:
Communication Method: email
Email: XXXXX

 35. Good morning
I hesitated in sending this email because I am trying to pass my test for some time now. I made
my fourth attempt to pass on the XXXXX of XXXXX I had the hope that I would finally pass, as in
my last test in December the feedback was my hesitation at roundabouts needed to improve. I
worked on this issue and applied for the test again in April. Obviously because of the Covid
pandemic there has been a delay in testing because of health and Safety of those taking part. I
have recently qualified as a XXXXX and it is imperative that I have a full license to practice. I will
not gain employment without it. I have just paid for my fifth test. This is a lot of money for
someone living on XXXXX a week with bills to pay.
I had my last test with the XXXXX tester in XXXXX at 8.25am on the XXXXX of XXXXX. It was
my worst test so far. XXXXX began ok but as soon at the test began it was awful. The questions
XXXXX asked were odd and a lot of them. More than in any other test so far. Once we were out
in the car with masks on and the rain was coming down and condensation was building in the car
it was hell. I had no chance. I could barely hear XXXXX and one instruction I thought I heard 3rd
exit instead of second so I was in the wrong lane and XXXXX penalised me greatly for that as I
had to indicate that I was in fact taking the second exit so a car next to me beeped his horn.
Then coming off the roundabout I was flustered and nearly didn’t hearXXXXX again. Then I was
brought to a junction which I can only imagine was orchestrated to trick me as I needed to enter
the box, at the crescent shop on the corner. Luckily for me the lights were on green. I went
straight through with ease. I got the impression XXXXX was disappointed with my luck. The next
junction however had a truck in the right lane and I was progressing in the Left. The car in front
went on and made his turn. I hesitated thinking the truck might turn but he wasn’t indicating so I
waited a moment more and proceeded to safely move forward. This was another situation were
XXXXX took marks off me saying I wasn’t thinking ahead when in fact I had. Another time earlier
in the test I indicated just as I passed a junction maybe a second earlier than I should and
XXXXX also gave me a lecture on that. I strongly feel this XXXXX should not be testing at all.
XXXXX is too harsh and too quick to squash a drivers confidence.
On a personal matter, I didn’t want to share this with XXXXX because it’s a sensitive point. I was
XXX XX XX XX XXX XXXXX X XX X X XX XXXXXX XXXXXX XX XXXXXX X XXXX. Even
though it was traumatic and I was XX XXX XX XX XXX XX XX XX XXX, I continued my studies. I
went on to achieve my degree with honours, so that I can help people. I feel the test is my final
hurdle. I don’t want sympathy, just a fair chance. Could you please place me with a fair tester
and not this XXXXX who takes pleasure in deliberately making the driver feel uncomfortable and
inadequate.
Kindest regards
XXXXX
Driver number XXXXX

 36. Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I was due to sit my test early April. Understandably RSA cancelled due to the
pandemic. As I am an essential worker (XXXXX) I need my licence for my commute of 60km
each way next month. I was placed on urgent list and had my test
today at XXXXX at 11.40am. I had renewed my insurance last week, I brought documents with
me with policy number. I had not received my disc yet in post and as a result the tester informed
me I couldn't sit my test. After the weeks of waiting and preparing,
I was devastated today. I was told to reapply and pay 85euros which I did straight away.
Although my car was fully insured, had documents present with me, is this right?
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX

 37. Thanks for getting back to me. However, I'd like to log a complaint. I'll not be able to take the
exam tomorrow as I'd to scrap my car yesterday and my instructor's car is not available to use at
that time. Given the circumstances, I think I should be allowed to postpone my exam to a later
date. Also, I emailed on Thursday and only received a response from your organisation today
which is far too late to make alternative arrangements.
Please can you advise if this will be escalated to a manager.
Thanks in advance,
XXXXX
XXXXX

 38. Hello I don't agree with your policy. I'd like my case to be referred to manager, Minister doe
Transport. I did not have any input in day or time selection. My car was off the road last year in a
garage. Therefore I had no car for the test. I had to pay for a new engine. I had applied in good
faith and thought my car would be ready. You should deduct part of the fees, not 85.00 every
time. The whole process is extremely expensive. XXXXX XXXXX.

 39. Dear sirs,
As can be seen from the forwarded email, my driving test was scheduled for 08:25am on X of
XXXX, 2020. I reached the test center at around 8 today and kept waiting till 9:30 am, but I
wasn’t contacted by any representative of the RSA regarding my test.
During this waiting time, I approached many RSA testers but i was advised to wait in the car.
I couldn’t wait anymore once the clock struck 8:55, and I went to another RSA officer. XXXXX
verified my details, but unfortunately there was no RSA examiner available for me and my test
could not be conducted.
Kindly look into this matter and reschedule my test as soon as possible.
Best regards,
XXXXX
Driver number: XXXXX

 40. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I would like to make a complaint about my driving test instructor, XXXXX XXXXX
, I had my test on the XXXXX /2020 in XXXXX. Before I began my test the invigilator, was rude to
me because my phone number had changed pre-covid. Because of this I
feel like I was unfairly marked throughout my test because he was not able to contact me. I feel
like I should be allowed a retest because of this as the marks were not a refection my my driving
ability and knowledge of the rules of the road that I displayed
during my test, but XXXXX bad impression of me personally.
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX

 41. Hello

The test was not conducted in a fair manner and in accordance with the Standard Procedures for
conducting a driving test.
Further to this I passed the test the Tuesday after I was failed.

 42. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I had my driving test for category C in XXXXX Driving Centre on XXXXX at
14:00. I have a complain about the driving testing, the Driving Instructor refused to give me
complete feedback for my test after the completion of it, I had to wait
one day in order to receive email to see why I failed the driving test. I want to ask why when I
asked the instructor for feedback after the completion of the test, on what my mistakes were
XXXXX said 3 minor mistakes and then XXXXX said that the rest of the mistakes
will be sent by email, asked again and XXXXX said that will be by email. Why was I not fully
explained face to face all the mistakes that I have done, as I need to be aware of what mistakes I
did so that I progress for next time, XXXXX needs to think on what XXXXX
failed me or why XXXXX wasn’t able to provide me with correct feedback after the finish of the
test? Therefore I need additional information or guidance on the aspects where my faults were
incurred as I am more than confident that I passed the test but for some
reason the driving instructor decided to fail me, one example, when stopped at a red light was
waiting for green to turn on and XXXXX said to go on red because the light is broken I said no
and the light turned green after a few seconds but XXXXX anyway marked me
as fail to progress. All the time when moving off from a full stop was checking all the mirrors and
blind spots and then started to drive but with my sideview saw that XXXXX marked me and as I
understood it was for observation. As a driver with experience I do
not consider that XXXXX marked me correctly and I need explanations for the faults that I was
marked. 2 hours before the test I had an extra lesson with my driving instructor and he was very
confident that I must pass, no issues or any mistakes. You can
also see from the report that I am the driver that takes time to analyse everything in advance and
does not rush, but the driving instructor kept saying "will you go for once", as in I was going too
slow. I am not happy at all with the results and with the
driving instructor`s attitude and I need some explanations. I pay for the instructor`s time and I
consider I must be given feedback straight away after the test not to wait a full day in order to
receive a email with numbers only on what my faults were. Thank
you
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email

 43.To whom it may concern
I would like to hear back from you that would be great. And I would like to discuss a refund for my
first test on the XXXXX as the examiner failed me because of a fault with my driver instructors
car.

 44. attended the XXXXX test centre on XXXXX XXXXX Sept for a test when I arrived the
instructor doing the test came out to the van with me and when we finished with the engine part
XXXXX asked me about the weight of the van as its a new van I gave XXXXXXX a docket from
the weigh bridge which showed the van was over 3. 5 XXXXX then informed me that XXXXX
wouldn't be able to do the test as it was under weight and said XXXXX would give me a notice as
to why XXXXX was not doing the test XXXXX then told me to follow back to the office and when
we got there I was told to wait in a room while XXXXX made a call after a while XXXXX came
back and said XXXXX would do the test anyway this really unsettled me as even taking the test I
wasn't sure whether the test was valid or not I was nervous enough in the first place without the
added stress of this when we finished the test XXXXX told me that the van was above weight
and I would have no problem using it for future tests I'm not disputing the result of the test but I
do feel my performance was definitely affected by this I need my licence ASAP as we deliver
food and we're considered essential workers
Regards XXXXX XXXXX

 45. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I did my driving test yesterday and unfortunately I failed. Although I accept that I
have failed I have a problem with the driving tester I was given. I was given a XXXXX tester in
XXXXXX. XXXXX was very intimidating, XXXXX didn’t explain why I
failed or how I can improve on my driving XXXXX simply told me what I did wrong and said I
failed. XXXXX also bought me to broken traffic light, XXXXX knew that they were not operating
before we arrived at them. This junction is very dangerous and there is traffic
light there for a reason, I feel as though it was done to catch me out during me driving test. I’m
not happy about my service and I would request that I do not receive this XXXXX tester again in
XXXXX. I have reapplied for a cancellation and I would be grateful
if you could make sure I have a different tester. Thank you.
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX

 46. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I was scheduled to do my driving test today @ 1.15pm in XXXXX & had an
Aviva car booked for same. When the instructor went to get into the car XXXXX looked into it and
said that it was 'dirty' & 'XXXXX was not going to put XXXXX in that position'.
This test is of massive importance to me given that I am due to start college soon & need
my license to travel to & from. I am so disappointed & annoyed given that this was no
fault of mine. I felt that the instructor in question was extremely rude to me simply
walking away from me telling me 'XXXXX was not doing the test'. I did not feel that the car was
'dirty'. I understand that there is a large backlog of tests but given the circumstances I am
respectfully requesting a new test date as soon as possible . I am available
any day at short notice. (Additional note: My name is XXXXX XXXXX XXXXX mam & I am
concerned with what happened today at XXXXX test. I would appreciate a prompt response to
this complaint) Kind Regards XXXXX XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX

 47. Complaint
Complaint Type: General
Driver Number:
Web Page:
Complain Text: Hello, I have sent in two requests, one dated XXXXX XXXXX and one dated
XXXXX. I have now just sent another one today. I am extremely dissatisfied to receive no
responses to my first two queries and expect my query sent in today to be answered
and not ignored.
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth:
Communication Method: email
Email:

 48.How is entering a XXXX XXXXX make me unfit to drive.... I want a refund.... And I well
highly appreciate if you could stop making a difficult situation more difficult... My doctor will not
write a letter to say I'm unfit to drive that would be lies...
5:41 p.m. XXXXX; wrote:
ref no XXXXX Nobody said I'm unfit to drive I'm very well fit to drive but I'm entering XXXX.. I
can't be any clearer on this now I'd like this dealt with as as possible..

 49. Department/Topic: Driver Testing
Reason for emailing us: Refund Request
Driver Number: XXXXX
Name: XXXXX
Last name: XXXXX
Number: XXXXX
Date of birth: XXXXX
Email: XXXXX
Enquiry: Hi, there my query : I was suspend from the driving test for the reason what I haven't got
ears phone jack for the radio ? I haven't clue what I must have it on the RSA paper wasn't any
mentioned I can send you copy of this
letter in a attachment file.

 50. Complaint
Complaint Type: General
Driver Number:
Web Page:
Complain Text: I just returned from the NDLS centre where I was applying for a new learner permit. However as my license was 6 years out of date they said I would have to start all over again
and do theory test etc They could not understand how I was able to
book and pay for a driving test when my license was so out of date. I would like to know why too,
but more importantly I would like to know how I get a refund for the driving test I should never of
been able to book in the first place ? My driver number is XXXXX
Thank you XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth:
Communication Method: email
Email: XXXXX

 51. Positive Feedback - Tell us what we do well
Feedback Text: I went for the test today after a wait of 3 months, the headphones didn't work
with the examiner's intercom but it works perfectly on the phone, I said I could call someone to
bring them in 5 minutes but they weren't interested now I have to
wait 3 months I paid the fee again
Name: XXXXX XXXXX
Contact Number XXXXX
Communication Method: email
Email: XXXXX

 52. Dear Sir,Madam
My name is XXXXX XXXXX. Recently I was doing my driving lessons and progressing well.I was
informed that there was a long waiting time for the driving test and my driving instructor told me
to apply for the test when I had 8 lessons completed. My instructor signed off or put through the
approval process my lessons before I had them completed( I am unsure exactly how they authorise the lessons and XXXXX would not tell me when I challenged him on it.) and this in turn triggered a date to be issued for the test. As I am leaving cert I did not want a test before the end of
June I first received correspondence by text that my first test was on the XXXXX XXXXX but at
that stage I was nowhere near ready for test so I postponed it. Again my instructor said this was
no problem and I could delay it for as long as i liked. I then changed my mobile number from the
one that was linked to my booking and we also moved house in this period.I therefore had heard
nothing from the RSA about another date for the test. When checking my e-mails I saw that a
test had been re-scheduled for the XXXXX XXXXX and as I had failed to show up the email was
telling me that the money had been taken and I would have to book again. I never received an
email with the date for my test which a XXXXX on the phone told me I should have.I took the
trouble to visit the test center in XXXXX office and got to speak with a XXXXX on the day. I told
XXXXX my story and XXXXX said there was nothing XXXXX could do locally and the only way
was to contact you and see what you could do for me.I am not seeking a refund I simply want to
have a date for a test any time after the Leaving cert is completed. Obviously this date could
change due to Covid but I would be willing to take a date in September onward. I hope you can
understand the situation was not of my making and you can look favorably on my situation. As a
student the fees for a test are hard to save so your help would be appreciated. I can be contacted by return or on my mobile number XXXXX should you need to talk to me.
Your Sincerely
XXXXX XXXXX

 53. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I sat my test in XXXXX on the XXXXX I feel like I past my text I know I did everything perfect and to have found out that I failed broke my heart I honestly do do not know what
else I could have done to have passed all the points against
me were minor but I strongly feel they were just added here and there to accumulate a fail on my
behalf, thanking you XXXXX XXXXX
Name: XXXXX XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX

 54. To whom it concerns ,
My XXXXX XXXXX has recently been diagnosed with XXXXX , XXXX with XXX XXX XXXX.
These disabilities are not mentioned in any application forms or box ticking , which should be
made aware to the testing instructor . ( the last 2 tests XXXXX forgot to mention this to the examiner because it did not go into the long term memory).
Today after turning up after such a long awaited retest , (previously failing 2 tests).
Due to COVID , this time to be told you've ticked the wrong box A1 . So was failed sent away and
told to dispute it with RSA .
Under the circumstances with no work to pay a further €80.00 a third time seems very harsh .
The amount of times phoning to finally get the test appointment he was elated.
With XXXX to receive a normal text message small print on the phone you would automatically
assume everything would be alright with your booking, within keeping your independence you
don't always ask for help in reading of a text message.
With all the different types of disabilities , allowances should be made , alternatives on the application forms should be given to include ; An email to be also sent to nominated person .( to ensure everything is correct); Test instructor to be informed prior to test. Being able to reiterate instructions.
Hopefully this will be of help to further improve standards and disabilities of varying degrees.
Which will cause far less stress and a pleasant experience.
On behalf of XXXXX XXXXX
XXXXX

 55. Complaint
Complaint Type: General
Driver Number:
Web Page:
Complain Text: Hi I was unable to take my test for A category on XXXXX at XXXXX Due to my
motorcycle kw-s not exceeding 50kw But on your website I found that my motorcycle “Harley Davidson XL 883 super low is suitable for A category or A2 if restricted. Why
would that specific motorbike be on your website as suitable for the test if I get refused to go on
the test? Sincerely yours XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth:
Communication Method: email
Email: XXXXX

 56. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I am writing in relation to a Truck test that was due to take place this morning in
XXXXX at XXXXX. Driver Name: XXXXX DOB: XXXXX Driver number: XXXXX The original date
for the test was 31st of March which was cancelled
due to Covid-19. A rescheduled date for XXXXX was given, but at short notice this was also cancelled and rescheduled by RSA for today XXXXX XXXXX.. The driving test instructor informed
XXXXX that the test could not be conducted due to XXXXX Lerner Permit being
expired from XXXXX (extensions only applicable to end of June 2020) - see picture attached with
the 'Declined Driving Test' form. Although it clearly states on the RSA NDLS website that an automatic extension was granted to learner permits expired during
this time period. As you can appreciate XXXXX had to pay €250.00 this morning for the use of a
Lorry for the test, as well as day off work and the cost of the driving test which was wrongly cancelled. XXXXX is still awaiting a new test date. Can you please contact
XXXXX on XXXXX to rectify XXXXX situation.
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX

 57. Hello
As I explained in my earlier email my phone does not accept private numbers meaning my phone
never rang, I also called the rsa number and they did answer and I explained my situation and
they said they would email the supervisor.
As you stated in your reply the office phone was broken meaning the instructor had to use
XXXXX own phone on private this was ultimately caused the issue as I was easily reached on
my previous test for the ridget.
Yes I was polite and thanked the tester as I always would.
My issue was that he incorrectly marked me on things witch never occurred such as giving me 4
marks (2 green) (2 blue) for gears and marking me for reacting to hazard, the example XXXXX
gave was that I didn't react to an elder person pressing the button for the pedestrian lights there
was no need for me to react as I was close enough to pass the crossing without the lights changing. Out of curiosity what was I ment to do lock on the brakes???
Kind Regards
XXXXX XXXXX

 58.Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I want to make a complaint about the way the driving test is carried out with cover
19 restrictions. Although it is very safe, there are some things not fully explained which leads an
anxious driver such as myself to feel more apprehensive about
the test. It is not explained properly that your tester is to call you before the test. Also, I don't understand why you have to change mask from your own mask as this just adds to more touching
of the face etc. Lastly, though this strikes me as the most important
issue is having no toilet facilities- this is very unfair to driving test candidates and does not set
them up for success. I don't see any reason why a test candidate cannot use the toilets, there is
no explanation given for this. Although these conditions
are deemed necessary I believe more can be done to make things easier for test candidates in
future. This was at the XXXXX test centre on XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX

 59. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: Dear Sir/Madam, I am writing to you in connection with a driving test I undertook
on XXXXX at 09.30 in Driving Test Centre XXXXX Driver number: XXXXX Application Reference: XXXXX Date of driving test: XXXXX
Category of driving test: B Result of driving test: FAIL Unfortunately I did not pass on this occasion. The reason for failure was communicated to me by the tester as a result of grade 3 mark on
observation for reverse. (You may also see this on my test report).
My tester informed me that this was due to lack of observation when attempting the reverse
around a corner manoeuvre. XXXXX had said that I had not reacted in time to car which had approached from behind. I am expressing my concerns over the way in which this
manoeuvre was conducted. Under normal circumstances (not relating to COVID-19) this would
be conducted with the driver tester inside the vehicle. However on this occasion the tester had
conducted it outside, and to the front of the vehicle. This change in
conduct raises a number of issues: 1. The driver tester would have had an advantageous view of
the approaching car, as XXXXX was positioned to the front of the car and facing towards oncoming traffic, XXXXX would have seen it in the distance before I would have
seen the car approaching in my mirrors. Therefore what seemed as a lack of observation could
simply have been as a result in the delay of the approaching car coming into view of the vehicle’s
mirrors. It is unfair to conduct a test where one party has a more
advantageous view over the other. Both tester and candidate should always have a similar view
so that a fair judgement on the candidate’s reaction can be made. 2. This change in conduct for
this manoeuvre was not, at any stage, communicated to me before my
test. It was only communicated to me at the point in time during the test when I must attempt this
manoeuvre. This change in the conduction of the test threw me completely on the day of my test.
I was nervous to be unaccompanied for the first time and was
not expecting this at all on the day of my test. It is unfair to change a procedure which can be offputting to the candidate and without any communication of the change. ALL changes to driver
testing should be communicated through ALL mediums of communication
and well in advance of the test. More importantly 3. Under Section 39 of the Road Traffic Act
1961 (as amended) it is illegal for learner drivers to be unaccompanied AT ANY TIME whilst driving, and wiithout the consent of the owner of the vehicle. Below is
a snippet from your own website. Driving alone: You can’t be alone in the vehicle when driving;
regardless of how long you have been driving and how many learner permits you have held. Referring to point three above, the way in which the test was conducted
on this occasion suggests that the test was illegally conducted and therefore it is likely that I
would win an appeal case against the RSA. I am entitled to appeal the tester’s decision under Article 33 of the Road Traffic Act, 1961. I wish to have this problem
resolved as quickly and with as much ease as possible. I would like to resolve this issue first
without going through the appeal process. I would appreciate information on how you will deal
with this complaint and your plans to resolve it. I look forward to
hearing from you at your earliest convenience. Yours Sincerely, XXXXX
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth XXXXX
Communication Method: email XXXXX

 60. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I’m making this complaint for the simple fact is I’m not going to sit my 3rd test if I
get the same tester again. I had the same tester twice which I find very unfair and a complete
joke. Also I had a instructor that promised me to my face that
he’d help me pass my test but anytime I contacted XXXXX I never received a reply and left me
without lessons 4 or 5 days without my test which I find a joke to do to anyone who’s trying to
pass there test and I’ll happily give his name. Thanks
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email: XXXXX

 61. Complaint
Complaint Type: Driver Testing
Driver Number: XXXXX
Web Page:
Complain Text: I booked my driving test back on the 5th of March. I have been trying to contact
your offices so i can have an idea as to whats going on but it never connects to an agent and just
waste my credit. I'm been told that applicants who applied first
will have their test first and also essential workers, which i have been one since April. Its a bit
frustrating that i cannot speak to anyone in relation to this. Im continuing my second year of
XXXXX, which includes been out on placement in hosptials. But
travelling is a bit tricky now. My driving test booking reference is XXXXX. I would just like to have
a general idea on how long more i will be waiting for this test. I was ready from the day i booked
but now i feel that i will have to waste more money
booking more driving lessons to prepare me for the driving test which i was already prepared for
back in march. I know its not your fault but it is a bit frustrating when you dont hear anything relevant to your applications.
Name: XXXXX
Last name: XXXXX
Contact Number: XXXXX
Date of birth: XXXXX
Communication Method: email
Email XXXXX