ALEXIS email@gmail.com – 123-456-7890 – linkedinprofile.com Professional Summary I have 5+years of experience managing stakeholder relationships for big brands such as Local Convention Centre and Summer Sporting Event. I have 3+years of project, budget, & contract management experience from orchestrating multi-day events. My background includes extensive experience working with a wide variety of clients in the financial, healthcare, entertainment, and civil service industries. I am a dedicated problem solver & team player who can also work independently. Stakeholder Relations Event Management & Planning Collaboration Key Accomplishments    Managed & executed 5-8 events per month at the Local Convention Centre. Consistently received excellent customer service satisfaction ratings from clients. Successfully coordinated 60+ events, leading up to and during the International Documentary Film Festival. Created operational plans under a tight deadline for an accessibility-focused team of 10 volunteers resulting in increased spectator services for those with accessibility needs at 4 venues during the International Summer Sporting Event . Experience Local Convention Centre September 2017 – May 2020 Meeting Manager (temporarily laid-off) Main point of contact for stakeholders to create the event strategy for events of up to 2,000 attendees and valued at up to $90,000.  Effectively managed communication of event details to internal and external stakeholders.  Led an event team of 15+ to deliver the logistical and food & beverage elements of events.  Ensured consistent client satisfaction with the Centre’s brand & client value for money.  Provided accurate & timely revenue forecasting and client invoice management.  Utilized relationship management skills to troubleshoot unique requests or onsite concerns.  Contributed to a team that optimized the Centre’s Operating Guidelines. Local Convention Centre June 2016 – September 2017 Event Coordinator Provided stakeholder support for 3 managers in the planning of events of up to 20,000+ attendees; managed the planning of events of up to 50 attendees.  Utilized problem solving & communication skills to immediately respond to attendee, supplier, and client inquiries, thereby providing efficient customer service.  Assumed the decision-making and communication responsibilities for my managers’ events and clients in their absence.  Trained new employees on internal company procedures & software. Wrote sections of the departmental training handbook. 1 of 2 International Documentary Film Festival February - May 2016 Events Associate Lead planner for Opening Night Gala, Press Conference, & a donor party.  Assisted with maintaining key sponsor & industry relationships with companies such as Scotiabank, Mill Street Brewery, and CBC Docs.  Managed & trained teams of up to 4 volunteers for each event.  Tasks included: researching vendors, choosing catering menus, developing sponsor activations, creating event run sheets, venue setup, managing budgets International Film Festival September 2015 Front of House Assistant-Rush Line, Local Theatre Managed a line of up to 180 people for 9 days while providing superior customer service.  Handled issues that were escalated by volunteers or patrons with tact and professionalism.  Trained & managed 4 volunteers per shift, ensuring rewarding volunteer experience. International Summer Sporting Event December 2014 – September 2015 Coordinator, Venue Management Provided planning & project management support to the entire Venue Management team; supported the Senior Director and Vice President.  Planned a day of 4 venue tours for a 10-person delegation from the International Paralympic Committee (IPC) and the Americas Paralympic Committee (APC) that aided in the Committees reporting that we were the best prepared organizing committee ahead of the games.  Worked in a team of 6 to develop, coordinate, and facilitate 4 venue readiness exercises to test Venue Managers and Deputy Venue Managers on policies & procedures.  Organized off-site monthly meetings for 90+ people, allowing for team training & bonding.  Administrative lead: edited internal & external communications; prepared presentations for VP; designed & produced a Games-Time Contact Book; edited games-time Policies & Procedures; trained new employees VEM/EVS Functional Command Centre Coordinator (Games-Time Role) Part of the operational management team in the Main Operating Centre (MOC) responsible for coordinating the venue teams & effectively responding to any critical issues during the Games. Venue Lead for the Accessibility Team (Games-Time Role) Led & trained a team of 10 volunteers daily, ensuring a well-rounded spectator experience. Relief Deputy Venue Manager, International Airport (Games-Time Role) Managed a team of 5-7 volunteers, providing guidance to over 75+ international athletes and officials through baggage claim & onto appropriate transportation. Education Event Management Postgraduate Certificate The Business School, Local College April 2014 Honours Bachelor of Arts Local University June 2010 Technical Skills Microsoft Office Suite Microsoft Teams Microsoft Sharepoint Google Office Suite iWork Office Suite Ungerboeck Event Software Amadeus Hospitality Diagramming Social Media Platforms Alexis email@gmail.com 123-456-7890 2 of 2