ALEXIS email@gmail.com – 123-456-7890 – linkedinprofile.com Experience Local Convention Centre September 2017 – present Meeting Manager I manage the logistical and food & beverage elements of the meetings and special events markets.  Manage all aspects of assigned meetings, conferences, and special events of up to 2,000 attendees, while complying with internal requirements and aligning with Centre’s business practices.  Provide room setup and move-in/out suggestions to clients to ensure a successful event & maintain fire code regulations.  Suggest catering menus & additional services within clients’ budgets that will enhance their event.  Work with clients to ensure event details are gathered in a timely manner and reflect company’s best practices.  Effectively manage communication of event details to internal and external business partners, vendors, and suppliers.  Utilize relationship management skills to troubleshoot any unique requests or onsite concerns from clients.  Obtain post-event feedback and evaluations from clients.  Ensure invoices are accurate and provided to clients by the service standard timeline.  Provide accurate and timely food & beverage revenue forecasting for all events assigned. Local Convention Centre June 2016 – September 2017 Event Coordinator I coordinated the logistical elements of the conventions, tradeshows and meetings that take place.  Planned logistical and food & beverage details for internal & external meetings.  Answered general public & client inquiries about facility via verbal and written communication. Identified and escalated any concerns to appropriate managers or departments.  Lead site visits of the facility for clients.  On-site venue contact for clients during their event to ensure their on-site requests were actioned immediately.  Provided training and guidance to new staff members and co-op students.  Supported two event managers and a meeting manager.  Worked within a team to implement changes to the Centre’s Operating Guidelines across the organization. Organized a 4-day training for staff members on the Operating Guidelines. International Documentary Film Festival February - May 2016 Events Associate Part of a small team that coordinated 60+ events, leading up to and during the Festival.  Lead planner on 4 events.  Trained and managed event volunteers.  Assisted with maintaining key sponsor & industry relationships.  Tasks included: researching vendors, choosing catering menus, leading site visits, developing sponsor activations, creating event run sheets, venue setup, managing budgets International Film Festival September 2015 Front of House Assistant  Managed the Rush Line of up to 180 people for 9 days while maintaining a calm demeanor & providing superior customer service.  Trained & managed 4 volunteers per shift while ensuring a fun environment for them.  Handled issues that were escalated by volunteers or patrons with tact and professionalism. International Summer Sporting Event December 2014 – September 2015 Coordinator I worked within the Central Team which provided planning & operational guidance and support to all of Venue Management.  Developed training & operational plans under a tight deadline for an accessibility-focused team of 10 volunteers resulting in increased spectator services for those with accessibility needs at 4 venues during the Games.  Worked with internal stakeholders to coordinate venue tours for a 10-person delegation from the International Paralympic Committee (IPC) and the Americas Paralympic Committee (APC) that aided in the Committees reporting that we were the best prepared organizing committee.  Worked in a team of 6 to develop, coordinate, and facilitate 4 venue readiness exercises to test Venue Managers and Deputy Venue Managers on policies & procedures.  Organized off-site monthly meetings for 90+ people allowing for team training.  Administrative lead: edited internal & external communications; prepared presentations for VP; kept team on track with project management timelines; designed & produced a GamesTime Contact Book; edited games-time Policies & Procedures; trained new employees  Supported the Senior Director and the Vice President as needed.  Games-Time Roles:  VEM/EVS Functional Command Centre Coordinator within the Main Operating Centre  Venue Lead for the Accessibility Team  Relief Deputy Venue Manager at International Airport Education Event Management Postgraduate Certificate The Business School, Local College April 2014 Honours Bachelor of Arts Local University June 2010 Technical Skills       Microsoft Office Suite Microsoft Teams Microsoft Sharepoint Google Office Suite Ungerboeck Event Software Amadeus Hospitality Diagramming